Service Sector Management (S.S.M)

HI KARTIK, I M ISHIKA HERE, I M A REGULAR BMS STUDENT OF TOLANI COLLEGE , AND I WANT ALL THE NOTES OF SERVICE SECTOR MANAGEMENT AND EVEN THE IMPORATNCE THT WHT IS GONNA CUM IN THE EXAMS SO CAN U MAIL ME THE NOTES AT XXXXXXXXXXXXXX AS SOON AS POSSIBLE BCOZ THEN I CAN START STUDYING IMMEDIATELY FOR MY BOARDS WAITING FOR UR NOTES.PLZ DO SEND THEM AS EARLY AS POSSIBLE BCOZ I NEED IT URGENTLY .THANX FOR UR SUPPORT AND COOPERATION. HOPING THE BEST RESPONSE FRM UR SIDE .
 
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PEST analysis on indian insurance sector

hey guyz.......
i urgently require help on the topic of PEST analysis of the indian insurance sector.
i actually hve cllected some matter but i cannt somehow relate it properly.........
if ne one has ne links or info on this then plz rply asap.......
bye.....
 
Hey amit.. buddy... this shudve been posted in the SSM subjects section. Anyways wil try to help you out.

Marketing of electricity boards : 7 P's ( Product, price, place, promotion, people, physical evidence, process )

Product ==> wil include core product. product levels, length , breadth . ( Differenct types of electricity boards)

Price: Pricing strategies according to its features

Place : Availability in shops

Promotion : Point of purchase, billboards, promoting itself as safe product. etc

Physical evidence : The product itself.

People : internal workers, and customers. educating both of them properly about the product

Process : No idea on this one :|

Hope it helped. if any further clarification , help required.. pls post a reply to this 1. ;)
 
get2amitesh said:
I wanted help on the project of SSM. We have a project on "Marketing of Electricity Boards" on the basis of the 7 P's
Click to expand...

Well as kartik gave u an outline u could gv us a synopsis of wht u lookin for in da project.. U could elaborate how u want to go about it.. U can get some overview on hw to go abt frm dis link...
http://www.managementparadise.com/projects/ssm/
but dat would be jst a ref.. u have to make a synopsis nd can write in wht u have as of nw nd wt u lookin 4...!!!!
 
.....still waitin.....

guyz i m still waitin.........
plsss if ne of uall hve ne links on d PEST analysis on indian insurance industry........
pls rply asap.......
 
hey.milind..u posted the same request in Managerial Eco section also...i had postd this link thr.. newayz...i hv now posted here also...best of luck for project
 
HIIII GUYS

I HAVE HEARD THAT SSM NOTES OF MITHIBAI COLLGE IS TOO GOOD FOR SSM
SUBJECT. SO PLEASE IF ANY BODY CAN UPLOAD THOSE NOTES,IT WOULD BE OF GREAT HELP.




REGARDS
ANUJ
 
hi, if anyone has the sem 5 notes software in the ssm sec, guys plz tel me the heading writen ssm doc is tht only doc, which notes are of mithibhai col . plz reply
 
hi, i am jaymin. can you plz help to find information on travel & tourism industry(service sector management)
 
There are projects on each sector in the downloads section.

We were asked to refer to christopher lovelock and read projects of all sectors..
 
kartik said:
There are projects on each sector in the downloads section.

We were asked to refer to christopher lovelock and read projects of all sectors..
Click to expand...


Thnx ..for the info...
 
hii every body .....
ashish here.....
i wanted information abt the project of ssm on IT & commumnication industries ....
so plzzz do help me finding information for it.
also if u get the information plzz forward it to me


byeeeee
take care.....
 
pooh_shah2003 said:
hey ppl ne 1 can plzz help out on IT sector proj,reg 7p's and pros and cons,,urgent,,
Click to expand...


INFORMATION TECHNOLOGY (IT) SERVICE

INTRODUCTION
Information Technology (IT) is the industry which helps in spreading the knowledge through the use of computers and other supporting equipments. The term information technology includes computer and communication technology along with other associated software’s.
In IT industry on demand side are the economic sectors and application of IT and on the supply side are computer hardware, software, telecommunication equipment and micro electronic based industries.
The IT revolution has opened up new possibilities of economic and social transformation from which both the developing and developed countries can potentially benefit. The IT sector is one of the fastest growing segments of Indian industry. 60% is accounted for by software and remaining 40% by hardware. Again software comprises the bulk of the export. Software export of Rs 36500 cr accounts for 86% of total IT export. Hardware export of Rs 5,871 cr account for only 14%.
The growth of the sector has led to tremendous pay-off in terms of wealth creation and generation of high quality employment. Advancements in IT have a profound impact on the economy and the quality of human life.
The phrases information technology refers to the creation, gathering , processing , storage, and delivery of information, process and devices that make all this possible. The tasks that are handled using information technology continue to increases.

DEFINITION
Information technology means the use of hardware, software services and supporting infrastructure to manage and deliver information using voice, data and video.

EXAMPLES OF INFORMATION TECHNOLOGY:
1. Users of PCs and software.
2. Telephone, radio equipments and switches used for voice communication.
3. Traditional computer application that include data storage and program to input, process and output the data.
4. Software and support for office automation system such as word processing and spreadsheets as well as computers top run them.
5. Video conferencing equipment.
6. The state radio communication network.
7. computers and network system used by teachers, trainers and students for educational purpose.

MAJORE ISSUES IN INFORMATION TECHNOLOGY
The working group set by the ministry of information technology has identified four categories of issues in information technology.
1. Infrastructure and services.
2. Electronic governance.
3. Education
4. Mass campaign for it awareness


Infrastructure services:
It is desirable to improve the reach of the it services to the common man as various forms of information delivery system such as radio, TV, Telephones, newspaper, personal computers and internet have been developed into one unified system.


The following are the major issues to be dealt with.
(a) cost of access devices
(b) Installation cost
(c) Provision in large parts unviable
(d) Recognition of non-branded PCs
(e) Use of regional language
(f) Integration of services
(g) Availability of bandwith
(h) Procedural delay
(i) Availability of data circuits

Electronics governance
The use of IT, especially computers, is being encouraged in various departments of central and states governmental, district administration, municipal services at block / panchayat level. The government and its varied agencies are the major services providers in the country.
It is found the most of the application of IT in govt services have been confined to back office computerization. The improvement in the quality of services has not taken place in a reasonable way.
The aspect of e- governance needs to be altered and strengthened.

Education
Quite a good number of high quality jobs exist in the IT sector and therefore it is necessary to train the required number of personnel to take advantage of these job opportunities. There are two kinds of personnel needed. (a) for Hardware &(b) for software.
For software the country needs educational institutions which can provide training in the operation of computers to suit the needs of different vocation.

Mass campaign for IT awareness:
In India, largely a common man is not aware about the potentials and use of IT technology in day to day life. A mass campaign should be launched to increase IT awareness.
The ministry if information technology has set up a working group on IT for masses. The working group has set a target of 100 Million internet connection by the year 2008 and one million internet enabled it kiosks / cybercafeto be established in the country.
Following are the recommendation of the committee.
(a) Established IT infrastructure in 60,000 schools over a period of five yrs.
(b) Results of public examination to be made available on internet.
(c) All the govt information to be on the net.
(d) State govt portals to help rural artisans and entrepreneurs.
(e) Launching mass awareness campaign through IT yatras & other programmes.
(f) Compulsory IT literacy for govt recruitment.
(g) No licenses and control for setting up IT infrstructure and services.
(h) Promote development of Indian language content over internet.
(i) Earn marking upto 5% budget for IT induction in govt dept
(j)
INFORMATION TECHNOLOGY – ENABLED SERVICES
IT enabled services or remote processing services are today being considered a major growth market for the Indian software and services industry and are expected to generate significant employment opportunities in the future.
Opportunities in major segments on IT – enabled services
Call centers / customer interaction services
Business process outsourcing
Insurance claims processing
Medical transcription
Legal databases
Digital content development
Online education
Data digitization
Payroll / HR services
Web services


ESSENCE AND FUTURE OF INFORMATION TECHNOLOGY
Information industry has pervaded a wide range if industries viz, manufacturing , education, defence, entertainment, trade , communication etc.
IT has integrated the world by use of internet. It is now possible to download information from any particular part of the world after the introduction www. Internet economy has become very powerful.
The IT industry has tremendous potential to generate foreign exchange earnings, high quality employment and also contribute to the productivity. IT sector can benefit from international boom ana also use it in domestic economy to achieve higher level of efficiency.
The computers have penetrated the Indian market. At present we have 4% 1000. it is expected to grow to 10% 1000 by the end of 2000.
The major part of the IT industry is in the private sector and it accounts for 76% of its total production in electronic hardware. It reach to 86% by end of 2002.
Following are some recommendation.
(1) encouraging private software technology parks.
(2) Opening of net gateway access to private net services providers.
(3) Income tax exemption to software and service exports
(4) Zero excise and custom duty on IT software.
(5) Promoting e-commerce, center duty on IT software.
(6) Framing cyber laws.
(7) Financial package for buying computer.
(8) Networking of all universities and research institution.
(9) Earn marking 1%-3% budget for every ministry for IT application.

IT industry has a great future. The government should make adequate provision in the form of subsidies or charge different fees to enabled poor students acquire computer education.
 
Its a shame ppl like vishal dont understand simple things like putting up such information in a word document ..
 
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