Definition – BPO
Business process outsourcing (BPO) is the leveraging of technology vendors to provide and manage a company's critical and/or non-critical enterprise applications. Through the business transformation process of service-oriented transformation, which leverages the technologies and standards of service-oriented architecture, companies can increasingly leverage third party companies that act as business service providers. Business process outsourcing can use off-shore resources, but is not required.
Business process outsourcing (BPO) is the act of giving a third-party the responsibility of running what would otherwise be an internal system or service.
Impact Of Globalization On Indian BPO Industry
1) Economics of Outsourcing
2) Effective business solutions