A detailed study about BPO industry
What is BPO / ITES?
BPO is the Long Term Contracting of a Company’s business processes to an outside service provider. “Outsourcing” in the broadest sense of the term, enables a corporation to BUY instead of MAKE.
Four alternate phrases are used for BPO, viz. :
1 Business Process Outsourcing (BPO)
2 Shared Services
3 I.T. Enabled Services (ITES)
4 Remote Services
In today’s wired and wireless world, since the main vehicle of business processes is the computer, virtually all business processes that need a PC, paper (images), and a phone, and do not require face to face interaction, can be outsourced to any part of the world.
Such routine operational services include third party manufacturing, processing of payroll, movement of inventory and goods, management of data centers, etc
What is BPO / ITES?
BPO is the Long Term Contracting of a Company’s business processes to an outside service provider. “Outsourcing” in the broadest sense of the term, enables a corporation to BUY instead of MAKE.
Four alternate phrases are used for BPO, viz. :
1 Business Process Outsourcing (BPO)
2 Shared Services
3 I.T. Enabled Services (ITES)
4 Remote Services
In today’s wired and wireless world, since the main vehicle of business processes is the computer, virtually all business processes that need a PC, paper (images), and a phone, and do not require face to face interaction, can be outsourced to any part of the world.
Such routine operational services include third party manufacturing, processing of payroll, movement of inventory and goods, management of data centers, etc
