abhishreshthaa
Abhijeet S
United States Cellular Corporation, d.b.a. U.S. Cellular (NYSE: USM), owns and operates the sixth largest wireless telecommunications network in the United States, behind Verizon Wireless, AT&T Mobility, Sprint Nextel, T-Mobile USA, and MetroPCS. They currently serve about 6.2 million customers in 126 markets in 26 U.S. states.[1] U.S. Cellular has recently rolled out a 3G network for many of its customers. The company has its headquarters in O'Hare, Chicago, Illinois.
management plans and models of the department in an effort to ensure their work. The authors maintain that there is the link of psychology and the study of culture and the environment in an effort to completely understand how to supervise and possibly control people. Moreover, these factors will also help in shaping the outcome of workers’ thinking and beliefs, which the HRD must take into consideration. Factors such as these continue to contribute to the roles of the HRD and how they may continue to shape the world of different organization in varying sectors.
The role of the HRD is to be able to ensure that the supervision of the workers will be based on the company culture and their goals for future improvement and continued development. This was discussed by (1996) wherein they reminded the readers that human resources must expect behaviour, personality, and social roles to play important parts. It helped in shaping the workforce within the company and overall influencing the company to work towards their vision. It is through this that the HRD has their own power over the company and must integrate the goals of the company in their philosophy. Another concern that the authors tackled is the lack of measuring unit for the literatures of human resource management. It was maintained that there is a need for more researches conducted for the sake of having more studies that will ensure the solidification of the models that can be used for the study.
The employment of workers was also emphasized on the psychological needs and capabilities of themselves. While social and emotional must be supplied by the HRD, there is also the need to establish the routes of the behaviour and personality of the workers as with the clients. (2001) dealt with such assessment as focused not only on the role of the HRD and the workers within the company but also in their relationship with the clients of the company. Meanwhile, it must be remembered that the HRD deals with all aspects of the people and the public, which many corporations forget to include in the prospect of the clients and their demands that should be met by the workers themselves. Though it deals primarily on the psychological effect on the worker, it nevertheless
Attitudinal Programs:
· NLP
· Caring Leadership
· Emotional Intelligence
In-house Courses:
· Leadership
· Influencing
· Creative Problem Solving
A new initiative has been taken which covers all employees is the course “lets lead change from inside out” in which employees are taught how to react to environmental and technological changes and how to cope with the situation.
WOW:
WOW “Winning In Our World” is a workshop held every week to bring employees, distributors, suppliers, and farmers together where they interact in a harmonious environment. The challenge of WOW is “Nurturing a winning culture that drives to achieve the extraordinary by performing to the best of abilities”.
Objectives of WOW:
· Know
· Understanding
· Believe
· Act
Elements of WOW:
Achievement
· Vision
· Map
· Consumer focus
Commitment:
· Confidence
· Standard
· Drive
Trust:
· Teamwork
· Support
· Belonging
Performance Appraisal:
Performance appraisal at PTC is used to evaluate the job performance of employees. HR department use the information gathered through performance appraisal to evaluate the success of recruitment, selection, orientation, placement, training and other activities. Formal appraisals are needed to help managers with placement, pay and other decisions. This kind of formal appraisal in PTC for Business Support Officer is called STEPS or Success Through Performance Evaluation the method used for managers is called PACE or the Performance Appraisal For Career Enhancement.
The appraisal forms are rated by the managers or concerned authorities on the basis of Core Skills and Functional /Technical Skills. The comparison of the actual level of competency and the expected competency level which is also defined as meeting the success criteria gives a true picture of where these employee stands. The strength and weaknesses are analyzed and according to that, a training program is arranged to overcome the problems. In PTC, a standard measure is a Success Criteria that reflect the behaviors needed to embrace to meet the future demands.
management plans and models of the department in an effort to ensure their work. The authors maintain that there is the link of psychology and the study of culture and the environment in an effort to completely understand how to supervise and possibly control people. Moreover, these factors will also help in shaping the outcome of workers’ thinking and beliefs, which the HRD must take into consideration. Factors such as these continue to contribute to the roles of the HRD and how they may continue to shape the world of different organization in varying sectors.
The role of the HRD is to be able to ensure that the supervision of the workers will be based on the company culture and their goals for future improvement and continued development. This was discussed by (1996) wherein they reminded the readers that human resources must expect behaviour, personality, and social roles to play important parts. It helped in shaping the workforce within the company and overall influencing the company to work towards their vision. It is through this that the HRD has their own power over the company and must integrate the goals of the company in their philosophy. Another concern that the authors tackled is the lack of measuring unit for the literatures of human resource management. It was maintained that there is a need for more researches conducted for the sake of having more studies that will ensure the solidification of the models that can be used for the study.
The employment of workers was also emphasized on the psychological needs and capabilities of themselves. While social and emotional must be supplied by the HRD, there is also the need to establish the routes of the behaviour and personality of the workers as with the clients. (2001) dealt with such assessment as focused not only on the role of the HRD and the workers within the company but also in their relationship with the clients of the company. Meanwhile, it must be remembered that the HRD deals with all aspects of the people and the public, which many corporations forget to include in the prospect of the clients and their demands that should be met by the workers themselves. Though it deals primarily on the psychological effect on the worker, it nevertheless
Attitudinal Programs:
· NLP
· Caring Leadership
· Emotional Intelligence
In-house Courses:
· Leadership
· Influencing
· Creative Problem Solving
A new initiative has been taken which covers all employees is the course “lets lead change from inside out” in which employees are taught how to react to environmental and technological changes and how to cope with the situation.
WOW:
WOW “Winning In Our World” is a workshop held every week to bring employees, distributors, suppliers, and farmers together where they interact in a harmonious environment. The challenge of WOW is “Nurturing a winning culture that drives to achieve the extraordinary by performing to the best of abilities”.
Objectives of WOW:
· Know
· Understanding
· Believe
· Act
Elements of WOW:
Achievement
· Vision
· Map
· Consumer focus
Commitment:
· Confidence
· Standard
· Drive
Trust:
· Teamwork
· Support
· Belonging
Performance Appraisal:
Performance appraisal at PTC is used to evaluate the job performance of employees. HR department use the information gathered through performance appraisal to evaluate the success of recruitment, selection, orientation, placement, training and other activities. Formal appraisals are needed to help managers with placement, pay and other decisions. This kind of formal appraisal in PTC for Business Support Officer is called STEPS or Success Through Performance Evaluation the method used for managers is called PACE or the Performance Appraisal For Career Enhancement.
The appraisal forms are rated by the managers or concerned authorities on the basis of Core Skills and Functional /Technical Skills. The comparison of the actual level of competency and the expected competency level which is also defined as meeting the success criteria gives a true picture of where these employee stands. The strength and weaknesses are analyzed and according to that, a training program is arranged to overcome the problems. In PTC, a standard measure is a Success Criteria that reflect the behaviors needed to embrace to meet the future demands.
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