angelsdevil
New member
chapter 6 & 7 & 8 & 9 & 10 & 11 of mc graw hill .. service marketing..relationship marketing.. service recovery.. service development n design, employees role in services..
understanding customer requirements, relationship marketing,service recovery
- Thread starter angelsdevil
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chokshi_dwarkesh
New member
Thanx Buddy......... Still hv u ppts of another chapters? pls upload here
swati gangawane
Swati Gangawane
Thanx a lot ! It sure is useful, especially relating services with relationship mktg.
AbdulQudoos
Abdul Qudoos
Very interesting and knowledgeable, thanks for sharing, keep sharing other modules/sessions.