abhishreshthaa
Abhijeet S
The development of the telecom sector has experienced a major process of
transformation in terms of its growth, technological content, and market
structure in the last decade through policy reforms introduced by the
Government. The impetus of these changes is expected to continue, and at a
much faster pace.
The study aims to analysis that with the increase in competition in telecom
services, higher levels of consumer satisfaction with affordable prices and
improved quality of services achieving or not. Wireless telephony and the
Internet are expected to be the preferred means of communication as
convergence of telecommunications, broadcasting, and information
technology progresses.
The study also shows the supportive policy framework needs to be in place
during this period of rapid growth and transformation. The Government has
undertaken the implementation telecom policy with utmost earnestness, in
letter and spirit to usher in competition in almost all the service sectors. The
migration package to revenue sharing in place of a fixed license fee, has led
IX
to a virtual ‘take off” in growth of the cellular and basic service sectors.
National and International data connectivity has been opened.
Liberalization of telecom sector of the Indian economy aims at improving
accessibility, availability, reliability and connectivity through private sector
participation and to bring about much needed improvement in the Quality of
Service. Through increased competition, the service providers are expected
to become more sensitive and responsive to the customers needs and choices
and endeavor to give him greater satisfaction.
The Telecom Regulatory
Authority of India (TRAI) has the mandate to safeguard the customer’s
interests and to set the standards of quality of service. The rapid
technological advances which have taken place in the telecom sector have
brought about significant improvements in the quality of service provided to
customers. With the digitization of exchanges, and upgradation of external
network, the fault rate has come down.
transformation in terms of its growth, technological content, and market
structure in the last decade through policy reforms introduced by the
Government. The impetus of these changes is expected to continue, and at a
much faster pace.
The study aims to analysis that with the increase in competition in telecom
services, higher levels of consumer satisfaction with affordable prices and
improved quality of services achieving or not. Wireless telephony and the
Internet are expected to be the preferred means of communication as
convergence of telecommunications, broadcasting, and information
technology progresses.
The study also shows the supportive policy framework needs to be in place
during this period of rapid growth and transformation. The Government has
undertaken the implementation telecom policy with utmost earnestness, in
letter and spirit to usher in competition in almost all the service sectors. The
migration package to revenue sharing in place of a fixed license fee, has led
IX
to a virtual ‘take off” in growth of the cellular and basic service sectors.
National and International data connectivity has been opened.
Liberalization of telecom sector of the Indian economy aims at improving
accessibility, availability, reliability and connectivity through private sector
participation and to bring about much needed improvement in the Quality of
Service. Through increased competition, the service providers are expected
to become more sensitive and responsive to the customers needs and choices
and endeavor to give him greater satisfaction.
The Telecom Regulatory
Authority of India (TRAI) has the mandate to safeguard the customer’s
interests and to set the standards of quality of service. The rapid
technological advances which have taken place in the telecom sector have
brought about significant improvements in the quality of service provided to
customers. With the digitization of exchanges, and upgradation of external
network, the fault rate has come down.