Pre-transaction elements

[abhishreshthaa]

Pre-transaction elements

For example:-

• Written customer service policy

It is communicated internally and externally, is it understood, is it specific and quantified where possible?


• Accessibility

Are we easy to contact/ do business with? Is there a single point of contact?


• Organization structure

Is there a customer service management structure in place? What level of control do they have over their service process?


• System flexibility

Can we adapt our service delivery system to meet particular customer needs?

 

[Business-education]

There are other two transactions too.

1)Transaction elements
2)Post Transaction elements

1) Transaction elements:

In transition element it becomes crucial to create ease environment so, that for consumer,buying won't become difficult.

2)Post Transaction elements

After transaction too, consumer should should get the service on time without any delay.