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Government owned State Bank of India and HDFC Bank, are most active in addressing customer complaints and queries on social media, while Yes Bank has the highest market share of buzz on social media, says a report from Simplify 360, a social media research firm. The report analysed 9 banks on which it collected data based on mentions for each company on Twitter and Facebook. The report said that HDFC BankBSE 1.75 % replied to 45 per cent of the queries while SBI replied to 41 per cent.Among other banks, Axis Bank, ICICI BankBSE 1.28 % and Standard Chartered Bank failed to address 80 per cent of the queries, it said.