Employee Retention of Barnes & Noble : Barnes & Noble, Inc. is the largest book retailer in the United States,[4][5] operating mainly through its Barnes & Noble Booksellers chain of bookstores headquartered in lower Fifth Avenue in Lower Manhattan, New York City.[6] Barnes & Noble also operated the chain of small B. Dalton Booksellers stores in malls until they announced the liquidation of the chain. The company is known for large, upscale retail outlets, many of which contain a café serving Starbucks Coffee, and for competitive discounting of bestsellers. Most stores also sell magazines, newspapers, DVDs, graphic novels, gifts, games, and music. Video games and related items were sold in the company's GameStop retail outlets until October 2004, when the division was spun off into an independent company. Barnes & Noble is also known for selling the Barnes & Noble Nook, as well as various incarnations of its mascot, a teddy bear named "Barnsie".
The company operates 717 stores (as of October 30, 2010) in all 50 U.S. states and the District of Columbia in addition to 637 college bookstores, which serve nearly 4 million students and 250,000 faculty members across the country.
"I would certainly recommend this book to any leader with the desire and need to reduce turnover and improve employee satisfaction and performance levels. Managing Employee Retention is a simple to follow and easy to implement strategy to guide any company toward becoming an employer of choice."
- Harry Bond, President, Monical Pizza Corporation
"A comprehensive and valuable resource for all managers and HR professionals who want to retain critical talent in their organizations. This book provides applied techniques for analyzing retention issues, calculating costs of attrition and creating effective retention solutions."
- Tamar Elkeles, Vice President, Learning and Development, QUALCOMM, Inc.
"Phillips and Connell give the hungry reader great food for action to finally tackle the employee retention problem. If you're serious about managing employee retention, this book gives you both the "how to" and the "rationale" you need for success."
- Pat Crull, Vice President and Chief Learning Officer, Toys "R" Us
"Finally a complete Why, What and How-To source for managing your most important asset - your Employees! Managing Employee Retention is the complete reference book for implementing a strategic approach to attracting, hiring, and keeping the right people for your organization. This is a must-read if you want to avoid future retention crisis."
- Rita Bailey, CEO, QVF Partners Ltd.
'Managing Employee Retention' is a practical guide for managers to retain their talented employees. It shows how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs. The book presents a logical process for managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, to measuring the ROI of retention programs.
During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging business issues. All indications point toward the issue compounding in the future. Even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders.
Excellent training is the first key to retaining club members. During cover story interviews over the last several months, major players in the industry have attributed their club’s success to great teamwork that began with rigorous training.
Take a tip from the big-time retail corporations such as Barnes & Noble and Target. Each employee is put through the same type of basic training prior to ever seeing a customer face-to-face. For greater positions, there is additional training needed; however, to ensure great amounts of success, equally throughout the corporation, each employee has been properly trained with the same basic philosophies of the business and of employee-to-customer interactions.
Like those major corporations and fitness clubs within our industry, look at putting new employees through intense training scenarios that help them learn to deal with angry members and how to resolve conflict issues within your club. Teach them to smile towards each other and every member.
Many major retail corporations teach employees to greet customers as they come through the doors and while they browse the store. It’s not uncommon to be greeted multiple times while a customer shops. Make sure everyone that wears your club’s logo greets members and makes an attempt at building relationships. Getting your employees comfortable with your members will help make your club more of a warm and inviting place where people look forward to spending time.
Barnes & Noble hires community relations managers to engage in community outreach. The responsibilities of these managers include organizing in-store events, such as author appearances, children’s storytimes and book groups. Community relations managers work closely with local schools and groups for the promotion of literacy and the arts. One of the things that Barnes & Noble does in the community is sponsor a children's summer reading program that promotes literacy and puts over 2 million books into the hands of the children each year.[24] Barnes & Noble also hosts bookfairs which raise funds for schools and libraries. The company also hosts an annual holiday book drive to collect books for disadvantaged children. 1.16 million books were collected and distributed in 2007.[25] To promote nationwide literacy among 1st to 6th graders and encourage more reading during the summer, Barnes & Noble has implemented a summer challenge where if children read 8 books and write about their reading, Barnes & Noble will give the readers a free book.
Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology™, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.
Adele Connell, Ph.D. has had a successful career working in and consulting for large organizations in both public and private sectors. Her expertise includes financial services, insurance, call centers, leadership, quality management, training and human resource development. ORganizations she has worked with range from General Motors and Ford, to NASA, the Internal Revenue Service, Dept. of the Navy, Boeing, and Martin-Marietta. Adele is currently a Lieutenant Colonel in the US Army Reserves and has spent a great deal of time in active duty, Currently she serves in the 96th Regional Support Command, headquartered in Salt Lake City. She lives with her family in Salt Lake City, Utah.
The company operates 717 stores (as of October 30, 2010) in all 50 U.S. states and the District of Columbia in addition to 637 college bookstores, which serve nearly 4 million students and 250,000 faculty members across the country.
"I would certainly recommend this book to any leader with the desire and need to reduce turnover and improve employee satisfaction and performance levels. Managing Employee Retention is a simple to follow and easy to implement strategy to guide any company toward becoming an employer of choice."
- Harry Bond, President, Monical Pizza Corporation
"A comprehensive and valuable resource for all managers and HR professionals who want to retain critical talent in their organizations. This book provides applied techniques for analyzing retention issues, calculating costs of attrition and creating effective retention solutions."
- Tamar Elkeles, Vice President, Learning and Development, QUALCOMM, Inc.
"Phillips and Connell give the hungry reader great food for action to finally tackle the employee retention problem. If you're serious about managing employee retention, this book gives you both the "how to" and the "rationale" you need for success."
- Pat Crull, Vice President and Chief Learning Officer, Toys "R" Us
"Finally a complete Why, What and How-To source for managing your most important asset - your Employees! Managing Employee Retention is the complete reference book for implementing a strategic approach to attracting, hiring, and keeping the right people for your organization. This is a must-read if you want to avoid future retention crisis."
- Rita Bailey, CEO, QVF Partners Ltd.
'Managing Employee Retention' is a practical guide for managers to retain their talented employees. It shows how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs. The book presents a logical process for managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, to measuring the ROI of retention programs.
During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging business issues. All indications point toward the issue compounding in the future. Even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders.
Excellent training is the first key to retaining club members. During cover story interviews over the last several months, major players in the industry have attributed their club’s success to great teamwork that began with rigorous training.
Take a tip from the big-time retail corporations such as Barnes & Noble and Target. Each employee is put through the same type of basic training prior to ever seeing a customer face-to-face. For greater positions, there is additional training needed; however, to ensure great amounts of success, equally throughout the corporation, each employee has been properly trained with the same basic philosophies of the business and of employee-to-customer interactions.
Like those major corporations and fitness clubs within our industry, look at putting new employees through intense training scenarios that help them learn to deal with angry members and how to resolve conflict issues within your club. Teach them to smile towards each other and every member.
Many major retail corporations teach employees to greet customers as they come through the doors and while they browse the store. It’s not uncommon to be greeted multiple times while a customer shops. Make sure everyone that wears your club’s logo greets members and makes an attempt at building relationships. Getting your employees comfortable with your members will help make your club more of a warm and inviting place where people look forward to spending time.
Barnes & Noble hires community relations managers to engage in community outreach. The responsibilities of these managers include organizing in-store events, such as author appearances, children’s storytimes and book groups. Community relations managers work closely with local schools and groups for the promotion of literacy and the arts. One of the things that Barnes & Noble does in the community is sponsor a children's summer reading program that promotes literacy and puts over 2 million books into the hands of the children each year.[24] Barnes & Noble also hosts bookfairs which raise funds for schools and libraries. The company also hosts an annual holiday book drive to collect books for disadvantaged children. 1.16 million books were collected and distributed in 2007.[25] To promote nationwide literacy among 1st to 6th graders and encourage more reading during the summer, Barnes & Noble has implemented a summer challenge where if children read 8 books and write about their reading, Barnes & Noble will give the readers a free book.
Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology™, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.
Adele Connell, Ph.D. has had a successful career working in and consulting for large organizations in both public and private sectors. Her expertise includes financial services, insurance, call centers, leadership, quality management, training and human resource development. ORganizations she has worked with range from General Motors and Ford, to NASA, the Internal Revenue Service, Dept. of the Navy, Boeing, and Martin-Marietta. Adele is currently a Lieutenant Colonel in the US Army Reserves and has spent a great deal of time in active duty, Currently she serves in the 96th Regional Support Command, headquartered in Salt Lake City. She lives with her family in Salt Lake City, Utah.
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