abhishreshthaa
Abhijeet S
CUSTOMER SERVICE
The Banking being essentially a service industry efficient service is the most important factor to attract and retain a customer. The Bank is committed to provide its customers with a high standard of services. The Bank considers that no man is too small for banking and no complaint is to significant to attend to.
Keeping this in view, an exclusive section dealing with customer grievances is set up in Central Inspection Department at Head Office to keep strict vigil over complaints received from the customers. The Department is headed by a General Manager who is the Nodal officer for customer grievances.
The Chairman and Managing Director also keeps a close watch on the redressal of customer complaints and grievances. A detailed review note on the status of complaint is being placed before him every fortnight.
The Banking being essentially a service industry efficient service is the most important factor to attract and retain a customer. The Bank is committed to provide its customers with a high standard of services. The Bank considers that no man is too small for banking and no complaint is to significant to attend to.
Keeping this in view, an exclusive section dealing with customer grievances is set up in Central Inspection Department at Head Office to keep strict vigil over complaints received from the customers. The Department is headed by a General Manager who is the Nodal officer for customer grievances.
The Chairman and Managing Director also keeps a close watch on the redressal of customer complaints and grievances. A detailed review note on the status of complaint is being placed before him every fortnight.