netrashetty
Netra Shetty
US Airways, Inc. is a major airline based in the United States. The airline is an operating unit of US Airways Group and is the 6th airline by traffic and 8th by market value in the country.[1] US Airways operates major hubs in Charlotte, Phoenix and Philadelphia and maintains focus city operations at Ronald Reagan Washington National Airport.[2]
A member of the Star Alliance, the airline has a fleet of 347 mainline jet aircraft and 319 regional jet and turbo-prop aircraft connecting 200 destinations in North America, South America, Europe and the Middle East.
The airline was acquired by America West Airlines in 2005, with the new airline retaining the US Airways name. The name choice was based on studies indicating that the US Airways name had better brand recognition worldwide than the America West name. Despite better name recognition, US Airways consistently ranks at the bottom of customer service surveys.[3] US Airways has become a "discount" carrier compared with the remaining historic mainline companies (Delta Air Lines, United Airlines, American Airlines) and has made decisions to transfer flights from larger capacity, super-hub airports like Pittsburgh International Airport to smaller, mid-sized airports with lower capacity like Charlotte Douglas International Airport. Some of these decisions in cost-cutting and down-sizing, along with outsourcing call centers for customer care,[4] help explain why the carrier ranks so low in quality.[5] Smaller airports cannot maintain service levels that the larger super-hub design terminals allow, sending passengers through limited space. The airline has had consistent monetary problems, which have cut funding for employee pay and salaries and overall service.[6] According to the reputable service ranking firm JD Power, this has led to US Airways having the lowest ranked customer satisfaction out of the traditional carriers.[7] The full satisfaction survey continues to state the following about US Airways: "below average staff, air crafts, reservations, check-in experience, and deals." Despite US Airways' huge challenges, the airline has remained in business as other companies have either been merged under larger brands or ceased to exist.
The carrier operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York and Washington, D.C.. Regional airline service is branded as US Airways Express, operated by contract and subsidiary airline companies. As of December 2008, US Airways, based in Tempe, Arizona, employed 33,765 people worldwide and operated 3,130 daily flights (1,312 US Airways Mainline, 1,818 US Airways Express as of December 2008).
In recent years, a new concept has emerged in customer relationship management. Open source customer relationship management solutions are taking the business and customer relationship management worlds by storm. It has become the biggest developing trend in customer relationship management process for literally years.
The power of such open source software lies in what its very name suggests. Just like the name indicates, code that runs open source software can be investigated, changed, or utilized in whatever way any person deems to be the best and most helpful. CRM software is complicated programing endeavoring to appear simple, so this is not necessarily as easy to accomplish as one might think. Yet, the potency of open source CRM remains that simple to utilize and well designed solutions can be powerfully modified using a small amount of investment in programming man hours. The resulting specifically tailored product will be an exact match for the company concerned and its many particular processes and needs.
There are a number of advantages to Open Source CRM products:
* They can be completely customized to fit a company’s one of a kind, exact needs.
* They are offered in either of the two CRM solutions methods, either as CRM on demand software, also known as hosted CRM software, or as on site CRM programs, stored on a business’ servers.
* They are comparatively inexpensive when ranked against typical CRM software vendor products.
Open source software revolves around giving transparency to that which was once sacred and unknowable, the source code underlying a program. The goal remains to turn what was formerly complicated into something simple. This is why CRM systems and open source concepts are such a perfect pairing, since they both strive to make operations simpler and infinitely better for the end user.
There are a variety of top open source CRM software programs available on the market these days. Among these are the following several packages:
Sugar CRM
Sugar CRM Inc. is commonly referred to as the eight hundred pound gorilla of the world of open source CRM. The company was established in 2004. Its open source code has registered in excess of three million downloads in the last six years alone. Greater than twelve thousand corporations utilize Sugar CRM. Among them are such heavy weights as Starbucks Corporation, Honeywell International, BDO Seidman, and First Federal Bank. Sugar CRM is coded in PHP and proves to be fully compatible with the database MySQL.
Splendid CRM
This firm’s team of developers banded together in 2005. Their application is constructed on the Microsoft platform, including Windows, SQL Server, ISS, ASP, and C#. Splendid CRM permits administrators to add on specifically tailored features like Web Parts, .NET 2.0 Themes, and AJAX. Since the two codes share a number of the identical features, Splendid CRM and Sugar CRM are positioned as competitors. The two both provide the capability of adding on custom fields, as well as offering a plug in for Outlook.
Centric CRM
Having been around for fully seven years, Centric CRM has proven its vigorous and stable platform. Centric targets the small business market, even though it has been utilized by Fortune 500 outfits as well. It boats many complicated features that are easily switched off if they are not wanted. The administrative console permits a significant amount of customization. Centric CRM is fully compatible with MySQL databases, being written in Java.
Hipergate
Hipergate calls itself the most complete open sourced Java CRM and groupware. The enterprise class application has many functional modules such as groupware, collaboration, project management, contact management, and issues tracking and support. It also features an e-shopping module that handles payments processing and multiple versions of catalogs, mass email tracking and distribution, content management, roles based security, a corporate library, and reports and queries. It is written in two languages, both JSP and Java. It works well with the following databases: MySQL, Microsoft SQL, PostgreSQL, and Oracle.
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A member of the Star Alliance, the airline has a fleet of 347 mainline jet aircraft and 319 regional jet and turbo-prop aircraft connecting 200 destinations in North America, South America, Europe and the Middle East.
The airline was acquired by America West Airlines in 2005, with the new airline retaining the US Airways name. The name choice was based on studies indicating that the US Airways name had better brand recognition worldwide than the America West name. Despite better name recognition, US Airways consistently ranks at the bottom of customer service surveys.[3] US Airways has become a "discount" carrier compared with the remaining historic mainline companies (Delta Air Lines, United Airlines, American Airlines) and has made decisions to transfer flights from larger capacity, super-hub airports like Pittsburgh International Airport to smaller, mid-sized airports with lower capacity like Charlotte Douglas International Airport. Some of these decisions in cost-cutting and down-sizing, along with outsourcing call centers for customer care,[4] help explain why the carrier ranks so low in quality.[5] Smaller airports cannot maintain service levels that the larger super-hub design terminals allow, sending passengers through limited space. The airline has had consistent monetary problems, which have cut funding for employee pay and salaries and overall service.[6] According to the reputable service ranking firm JD Power, this has led to US Airways having the lowest ranked customer satisfaction out of the traditional carriers.[7] The full satisfaction survey continues to state the following about US Airways: "below average staff, air crafts, reservations, check-in experience, and deals." Despite US Airways' huge challenges, the airline has remained in business as other companies have either been merged under larger brands or ceased to exist.
The carrier operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York and Washington, D.C.. Regional airline service is branded as US Airways Express, operated by contract and subsidiary airline companies. As of December 2008, US Airways, based in Tempe, Arizona, employed 33,765 people worldwide and operated 3,130 daily flights (1,312 US Airways Mainline, 1,818 US Airways Express as of December 2008).
In recent years, a new concept has emerged in customer relationship management. Open source customer relationship management solutions are taking the business and customer relationship management worlds by storm. It has become the biggest developing trend in customer relationship management process for literally years.
The power of such open source software lies in what its very name suggests. Just like the name indicates, code that runs open source software can be investigated, changed, or utilized in whatever way any person deems to be the best and most helpful. CRM software is complicated programing endeavoring to appear simple, so this is not necessarily as easy to accomplish as one might think. Yet, the potency of open source CRM remains that simple to utilize and well designed solutions can be powerfully modified using a small amount of investment in programming man hours. The resulting specifically tailored product will be an exact match for the company concerned and its many particular processes and needs.
There are a number of advantages to Open Source CRM products:
* They can be completely customized to fit a company’s one of a kind, exact needs.
* They are offered in either of the two CRM solutions methods, either as CRM on demand software, also known as hosted CRM software, or as on site CRM programs, stored on a business’ servers.
* They are comparatively inexpensive when ranked against typical CRM software vendor products.
Open source software revolves around giving transparency to that which was once sacred and unknowable, the source code underlying a program. The goal remains to turn what was formerly complicated into something simple. This is why CRM systems and open source concepts are such a perfect pairing, since they both strive to make operations simpler and infinitely better for the end user.
There are a variety of top open source CRM software programs available on the market these days. Among these are the following several packages:
Sugar CRM
Sugar CRM Inc. is commonly referred to as the eight hundred pound gorilla of the world of open source CRM. The company was established in 2004. Its open source code has registered in excess of three million downloads in the last six years alone. Greater than twelve thousand corporations utilize Sugar CRM. Among them are such heavy weights as Starbucks Corporation, Honeywell International, BDO Seidman, and First Federal Bank. Sugar CRM is coded in PHP and proves to be fully compatible with the database MySQL.
Splendid CRM
This firm’s team of developers banded together in 2005. Their application is constructed on the Microsoft platform, including Windows, SQL Server, ISS, ASP, and C#. Splendid CRM permits administrators to add on specifically tailored features like Web Parts, .NET 2.0 Themes, and AJAX. Since the two codes share a number of the identical features, Splendid CRM and Sugar CRM are positioned as competitors. The two both provide the capability of adding on custom fields, as well as offering a plug in for Outlook.
Centric CRM
Having been around for fully seven years, Centric CRM has proven its vigorous and stable platform. Centric targets the small business market, even though it has been utilized by Fortune 500 outfits as well. It boats many complicated features that are easily switched off if they are not wanted. The administrative console permits a significant amount of customization. Centric CRM is fully compatible with MySQL databases, being written in Java.
Hipergate
Hipergate calls itself the most complete open sourced Java CRM and groupware. The enterprise class application has many functional modules such as groupware, collaboration, project management, contact management, and issues tracking and support. It also features an e-shopping module that handles payments processing and multiple versions of catalogs, mass email tracking and distribution, content management, roles based security, a corporate library, and reports and queries. It is written in two languages, both JSP and Java. It works well with the following databases: MySQL, Microsoft SQL, PostgreSQL, and Oracle.
Related posts: