abhishreshthaa
New member
Retail banking sector is characterized by three basic characteristics:
o Multiple products (deposits, credit cards, insurance, investments and securities)
o Multiple channels of distribution (call center, branch, internet)
o Multiple customer groups (consumer, small business, and corporate)
o Multiple products (deposits, credit cards, insurance, investments and securities)
o Multiple channels of distribution (call center, branch, internet)
o Multiple customer groups (consumer, small business, and corporate)