abhishreshthaa
Abhijeet S
WHAT IS CHANGE MANAGEMENT?
Change management can be viewed from two perspectives :
Managers’ perspective
Their primary concerns are:
*
Front-line employees’ perspective:
GOAL OF CHANGE MANAGEMENT
*
HOW TO BEGIN?*
Individual change management
Change management can be viewed from two perspectives :
Managers’ perspective
Their primary concerns are:
*
- 1. When can the change be completed?
- 2. How much improvement will be realized?**
** - 3. How will this change impact our financial performance?*******
- 4. What is the required investment?***
*** - 5. How will this change impact our customers?
Front-line employees’ perspective:
- "What will this change mean to me?"
GOAL OF CHANGE MANAGEMENT
*
- Minimize the impact on productivity
- **Avoid unnecessary turnover or loss of valued employees
- Eliminate any adverse impact on your customers
- **Achieve the desired business outcomes as soon as possible
HOW TO BEGIN?*
- Organizational change management
- The primary focus is around change management strategies, communication plans and training programs
- The involved parties include project team members, human resources and key business leaders that sponsor the change.
Individual change management
- The focus here is around the tools and techniques to help an employee transition through the change process
- The primary concerns are the coaching required to help individuals understand their role and the decisions they make in the change process.