performance

BANK’S PERFORMANCE : The Bank improved its performance under various parameters during the year. The major business focus of the Bank during the year on stepping up the growth of Savings Bank deposits and retail credit, especially the housing loans. The recovery of non performing assets was...

Does EI predict success more strongly than IQ? In one sense, this question is purely academic: in life, cognitive abilities and Emotional Intelligence always interplay. But in another sense, it has practical implications for significant workplace decisions. Data establishing the relative...

Performance Analysis At this moment, how is your website performing in terms of sales volume, market share, and profitability? How does this compare to other websites in your “space”? What is the overall performance of your entire competitive marketplace? If your website’s performance is...

CRM Performance Evaluation Process Without a proper performance metrics to evaluate CRM efforts, it would be hard to make objective decisions regarding continuation, modification, enhancement, or termination of CRM programs. If co-operative and collaborative relationship with the customers is...

Closed-Loop Performance: This element pegs accountability and process ownership. Real time performance measurement also allows people to better understand the cause-and-effect relationship between their actions and the improvement goals. Some improvement opportunities are fruit on the ground...

IMPROVING CUSTOMER SERVICE PERFORMANCE: The levels of customer service a firm achieves often can be improved through one or more following actions: (i) Thoroughly researching customer needs, (ii) setting service levels that make realistic trade-off between revenues and expenses, (iii)...

CUSTOMER SERVICE PERFORMANCE:- Customer performance is defined as:- a) An activity or function to be managed such as order processing or handling of customer complaints. b) Actual performance on parameters such as ability to ship to orders within a certain period. c) Part of an...

Automobile Industry Performance during 2003 – 04 During the year 2003-04 the automobile industry has registered a growth of around 16.5 per cent in numbers and 24 per cent in value terms. Passenger cars saw a 35 per cent growth in FY04 over the previous fiscal while medium and heavy commercial...

Legal Sanction. Training Appraiser. Employee Access to Results. Open Communication Legal Sanction. Due Process.

Uses of performance appraisal 1. Performance Improvement. 2. Compensation Adjustments. 3. Placement Decision. 4. Training & Development Needs. 5. Career Planning and Development. 6. Staffing Process Deficiencies. 7. Information Inaccuracies. 8. Job Design Error. 9. Equal Employment...

Goals The first goal of the appraisal process is to enable the employees to see themselves as they really are. The second goal is to help the employee to recognize the need to improve job performance. The third goal is to involve the employee in developing a plan for improving job...

Elements of performance appraisal Training of Managers: PA is an art as well as technique. Setting of Performance Objectives: Setting of Performance Objectives is the basis of evaluating performance of employees. Employee Participation: A PA will be effective only if employees have a...

Developmental Approach to Performance Appraisal The developmental approach contains all characteristics of traditional approach but appraises employees as individuals. Purpose of D.A in Performance Appraisal D.A consists all traditional purposes & provides additional purposes; Provides...

Traditional Approach to Performance Appraisal The focus of traditional approach to performance appraisal has been historically oriented. Purpose of TA in Performance Appraisal Evaluation Promotion, separation, & transfer decisions; Feedback regarding hoe the organization views...

OBJECTIVES OF PERFORMANCE APPRAISAL TO INCREASE MOTIVATION AND PRODUCTIVITY. TO ENHANCE TRANSPARENCY. TO RETAIN TOP TALENT. TO INCREASE COMMITMENT. TO DEVELOP EMPLOYEES. SELF – APPRAISAL. USERS OF SERVICES, CUSTOMERS. CONSULTANTS.

DEFINITIONS “Performance appraisal is the process of systematically evaluating performance and providing feedback upon which performance adjustments can be made”. (Schermerhorn, Hunt and Osborn) “Performance appraisal is a systematic and formal process by...

Logistical performance cycle Various Stages like distribution performance cycle, manufacturing support cycle and procurement performance cycle all come under logistical performance cycle. It involves various processes like manufacturing, processing and distribution of goods and services...

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Managerial Performance Peter F. Druker has defined managerial performance in two terms that bring about the relationship between successful organisations and managers. The two terms are efficiency and effectiveness. Efficiency means doing things right. It is an input-output concept. The...

• Listening - it is important to listen to other people's ideas. When people are allowed to freely express their ideas, these initial ideas will produce other ideas. • Questioning - it is important to ask questions, interact, and discuss the objectives of the team. • Persuading -...