Total Quality Management (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industries, as well as NASA space and science programs.
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I read some opinion about this topic in citehr forum. We can find out some articles at about.com or shrm.org, I think that it is useful for our community.
Hey sagar, thank for sharing and uploading the presentation on total quality management as it is very essential for maintaining the quality of manufactured products and its quality. BTW, i am also adding a document for giving some more detailed information.