The Worlds Leading International Airport Terminal Conference And Exhibition

Description
The Worlds Leading International Airport Terminal Conference And Exhibition

www.passengerterminal-expo.com
SPONSORS
www.passengerterminal-expo.com
MEDIA PARTNERS
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THE WORLD’S LEADING INTERNATIONAL
AIRPORT TERMINAL CONFERENCE & EXHIBITION
CALL FOR PAPERS CONFERENCE MAP
www.passengerterminal-expo.com www.passengerterminal-expo.com www.passengerterminal-expo.com
THE EVENT CHOICE FOR AIRPORT & AIRLINE INDUSTRY PROFESSIONALS
OFFICIAL INDUSTRY ENDORSER OFFICIAL HOST AIRPORT AUTHORITY SKYTRAX WORLD AIRPORT AWARDS
I N T E R N A T I O N A L
ServiceTec
See the online conference programme at
www.passengerterminal-expo.com
FOR THE VERY LATEST UPDATES
ROOM

7
Airport Cities & Transport Connections .................................................................................Days 1, 2 & 3

5
Airport Design, Planning & Development .................................................................................. Days 1 & 3

5
Airport Design, Planning & Development - Middle East & Asia ...................................................... Day 2

3
Aviation Security, Border Control & Facilitation ...................................................................Days 1, 2 & 3

1
Baggage Processing, Tracking & Identi?cation ................................................................................ Day 3

6
Commercial Development, Retail & Media.............................................................................Days 1, 2 & 3

4
Customer Service & Passenger Experience ..........................................................................Days 1, 2 & 3

8
Energy, Environmental Issues & Sustainability ....................................................................... Days 1 & 2

2
IATA Day .................................................................................................................................................. Day 2

2
Increasing Airport Capacity ................................................................................................................ Day 3

2
Management & Operations (inc. ACDM, ATC & TAM) ......................................................................... Day 1

1
Passenger Processing, Check-In & Self-Service ............................................................................ Day 1

1
Technology, Systems Integration, IT & ICT ........................................................................................ Day 2
USEFUL INFORMATION
n Main Registration
n Speaker Room
n Organiser's Of?ce
n Delegate Coffee
n Kuoni Desk – Main foyer to exhibition hall
• On-arrival pre-conference coffee – outside conference rooms 5, 6, 7 & upper
level
• Refreshments at breaks – outside conference rooms 5, 6, 7 & upper level
• Lunch at Conference Dining – exhibition hall lower level and upper level
(via stairs in main foyer)
• FREE wi-?
• FREE cloakroom – Main foyer to exhibition hall
• Visitor Meeting & Relaxation Area – Exhibition hall
Day 1- 25 March Day 2 - 26 March Day 3 - 27 March
A-Z CONFERENCE STREAMS KEY
Work will begin immediately on securing new speakers and topics for next year’s
conference in Paris. If you or your organisation would like to participate as a speaker
in the conference next year, please contact:
Janine McEvilly, Conference Director at [email protected]
Topics will include:
Airport Cities & Transport Connections • Airport Design, Planning & Development • Airport Design, Planning & Development
- Middle East & Asia • Aviation Security, Border Control & Facilitation • Baggage Processing, Tracking & Identi?cation •
Commercial Development, Retail & Media • Customer Service & Passenger Experience • Energy, Environmental Issues &
Sustainability • Increasing Airport Capacity • Management & Operations (inc. ACDM, ATC & TAM) • Passenger Processing,
Check-In & Self-Service • Facilities Maintenance & Management • Technology, Systems Integration, IT & ICT
2015 SPEAKING OPPORTUNITIES
10 / 11 / 12 MARCH 2015
PARIS EXPO PORTE de VERSAILLES, PARIS
1180
1242
1238
1240
1350
1236
1170 1332 1230
1030
1020
1000
1160
1120
1110
1100
1220
1210
1200
1608
1600
1730
1710
1700
1810
1800
1630
1300
1308 1414 1410
1510
1610
1400
1506
1050
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1070
1060
1190 1250 1248 1360
1636
1650
1632
1750
1732
1364
1354
1340
1330
1462
1458
1450
1440
1460 1560
1640
1550
1850
1836
1840
1832
1195
1914
1570
1426 1530
1470
1740
1140
1216
1320
1312
1420 1520
1010
1620
1564
1545
1500
1310
1424
1422
1720
1830
1926
1212
1430
1315
1302 1402
1838 1645
1211
1309
1454
1165
1205
1214
1342
1552
1115
1208
1575
1814
1812
1540
1554
1045
1175
1512
1162
1182
1546
1845
1465
1055
1821
1820
1842
1770
1930
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1910
2025
2000
2016
2200
2220
2235
2120
2110
1915
2010
2112
2116
2214
2212
1905
1902
2030 2240
2004
1913
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2012
2002
2020 1925
2008 2111
2230
2009
2234
1922 1924
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Upstairs to
conference dining
(upper level)
Speaker
Room
Entrance
Upstairs to Conference
Room (upper level)
1
7
3 2
6
4
5
EXHIBITION CONFERENCE ROOMS
8
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Conference Dining Area
(UPPER LEVEL)
To Conference
Dining (upper level) To Conference Room 8
(upper level)
(UPPER LEVEL)

FINAL EDITION
BACK COVER:
CONFERENCE
MAP & KEY
10-12 March 2015, Paris Expo
Porte de Versailles, Paris
See inside for the Call for Papers!
PLEASE WEAR YOUR DELEGATE OR
SPEAKER BADGE WHERE IT CAN BE
CLEARLY SEEN AT ALL TIMES!
8
Work will begin immediately on securing new speakers and topics for next year’s
conference in Paris. If you or your organisation would like to participate as a speaker
in the conference next year, please contact:
Janine McEvilly, Conference Director at [email protected]
Conferences will include:
Airport Cities & Transport Connections • Airport Design, Planning & Development • Airport Design, Planning & Development
- Middle East & Asia • Aviation Security, Border Control & Facilitation • Baggage Processing, Tracking & Identi?cation •
Commercial Development, Retail & Media • Customer Service & Passenger Experience • Energy, Environmental Issues &
Sustainability • Increasing Airport Capacity • Management & Operations (inc. ACDM, ATC & TAM) • Passenger Processing,
Check-In & Self-Service • Facilities Maintenance & Management • Technology, Systems Integration, IT & ICT
2015 SPEAKING OPPORTUNITIES
WELCOME TO PASSENGER TERMINAL CONFERENCE 2014!
We hope that you enjoy your time with us at the conference!
Early Morning Refreshments
08.00 EARLY MORNING
REFRESHMENTS (outside rooms
5-7 and upper level), REGISTRATION
& BADGE COLLECTION
REGISTRATION CONFERENCE EXHIBITION
Tues 25 March 2014 08.00-CLOSE 08.45 – 17.50 10.00-19.30
Wed 26 March 2014 08.00-CLOSE 09.00 – 17.45 10.00-18.30
Thurs 27 March 2014 08.00-CLOSE 09.00 – 13.30 10.00-15.00
Opening hours
PLEASE WEAR YOUR DELEGATE OR SPEAKER BADGE
WHERE IT CAN BE CLEARLY SEEN AT ALL TIMES!
You can only enter the conference rooms wearing a
DELEGATE (on your chosen days) or SPEAKER badge.
Please wear it in a visible place, ready for it to be
scanned at conference room doors.
Please note:
All conference attendees will receive access
to all graphic presentations of all speakers
who agree to supply this information for
release after the event.
Liability note:
Passenger Terminal EXPO – UKIP Media
& Events do not accept liability for any
loss of, or damage to, the personal effects
of attendees to the event. We reserve the
right to cancel, defer or modify the event
proceedings without prior notice.

Cancellation of conference registration policy:
We must receive all cancellations in writing
prior to the event. The following numbers of
days indicate the time scale and monies due
for different cancellation periods.
Cancellations received:
More than 30 days prior to the event –
full refund/no payment due.
More than 14 days and up to 30 days prior
to the event – 50% refund/50% payment due.
14 days or less prior to the event – no
refund/full payment due. Substitutions can
be made in writing up to seven days prior
to the event.
*Tentative (speaker to be confirmed)
For full booking terms and conditions visit:
www.ukipme/terms
www.passengerterminal-expo.com www.passengerterminal-expo.com
WELCOME
CONFERENCE DELEGATE REGISTRATION FORM
EVEN MORE TOP INDUSTRY
SPEAKERS IN 2014!
10 / 11 / 12 MARCH 2015
PARIS EXPO PORTE de VERSAILLES, PARIS
See presentation SYNOPSES,
speaker BIOGRAPHIES and our
unique ‘WHAT THE AUDIENCE WILL
LEARN’ on our website!
Look out for our QUESTIONNAIRE
in your email on 27 March! Keep a
note of YOUR favourite speakers!
BOOK YOUR PLACE TODAY!
PLEASE WEAR YOUR DELEGATE OR
SPEAKER BADGE WHERE IT CAN BE
CLEARLY SEEN AT ALL TIMES!
You can only enter the Conference Rooms
wearing a DELEGATE (on your chosen days)
or SPEAKER badge. Please wear it in a visible
place, ready for it to be scanned at
conference room doors.
CONFERENCE PROCEEDINGS WEBSITE
Check your email on 4 April for the
website address and your unique
username and password!
Valid for all conference sessions of Passenger Terminal CONFERENCE 2014.
I confirm my place at the conference with an open conference pass for:
o 3 days ..................................................................................................................................................... €1,425
o 2 days ..................................................................................................................................................... €1,045
o 1 day ........................................................................................................................................................ €650
I will be attending the conference on:
o Tuesday 25 March oWednesday 26 March oThursday 27 March
PLEASE NOTE
YOUR CONFERENCE REGISTRATION INCLUDES: Open access to all conference sessions, the exhibition, morning coffee, refreshment breaks and
lunches. Also included: a place at drinks receptions, and access to conference presentations after the event (subject to speaker permission).
PAYMENT DETAILS
Card details
Billing address (if different from your address): ........................................................................................................
................................................................................................................................................................................
Card type (please choose):

Card number:
Cardholder name:
Issue number: (Switch only)
Expiry date: (mm/yy) Security code:
PTX14
o

o

o

o Amount £
All prices are subject to VAT according to rate applicable in Spain.
CONFERENCE DETAILS
YOUR DETAILS
Please print clearly and complete ALL of the following information:
First name: ................................................................. Family name: ........................................................................
Job title: ..................................................................................................................................................................
Company: ................................................................................................................................................................
Department .............................................................................................................................................................
Address: ..................................................................................................................................................................
Country: ...................................................................... Post/zip code: .......................................................................
Email: ......................................................................................................................................................................
Telephone: .................................................................. Fax: ......................................................................................
Website:...................................................................... Type of organisation: ............................................................
o
Pay by credit card NOW
49 www.passengerterminal-expo.com
DAY 3 THURSDAY 27 MARCH
www.passengerterminal-expo.com
States and Europe – and the implications for how capacity is planned and
delivered. This will include consideration of the role of public institutions,
regulators, airlines and oher stakeholders in the capacity debate.
• Impact of ownership and regulatory structure on the planning process
• Differing roles of stakeholders in the planning and delivery process
• Exent of regional variation in approach
11:10 - 11:30
BREAK
11:30
LONDON LUTON AIRPORT EXPANSION PLAN
Alejo Pérez Monsalvo, Senior Project Manager, London Luton
Airport Holdings, UK
The challenges and constraints of the London Luton Airport site - how
London Luton Airport expects to transform the passenger experience and
overall image of the airport with an ambitious expansion plan that will
increase capacity to 18 million passengers per year.
12:00
INCREASING CAPACITY BY MORE THAN 10% WITHOUT
BUILDING
Kasper Hounsgaard, Head of Operational and Business Analysis,
Copenhagen Airports, Denmark
While experiencing satisfying passenger growth rates, Copenhagen
Airports have been able to reduce demand for key capacity by more than
10% in every part of the travel value chain throughout the last couple of
years. By working deliberately with optimisation initiatives and bringing
new competencies in, Copenhagen Airports have succeeded in building
a fact-based optimisation culture. An important change management
part of this journey has been to bridge the gap between sophisticated
academic theories and existing operational traditions within the airport.
Adding supply of capacity is the easy solution, but reducing demand for
capacity is the intelligent solution.
12:30
QUALITY MANAGEMENT IN AIRPORT OPERATIONS
PLANNING
Giovanni Russo, Head Planning & Engineering, Zurich Airport,
Switzerland
The audience will learn how the quality of airport operations planning is
ensured and continuously improved using quality cycles and innovative
technology. As a practical example, the use of video sensor-based
counting of passengers for the determination of fow volumes as well as
process and waiting times will be presented.
13:00
UEFA 2012 – ITS LIVE LEGACY AT WARSAW CHOPIN
AIRPORT
Piotr Czech, Manager, Passenger Handling Processes and
Quality, Warsaw Chopin Airport, Poland
For an outsider the airport’s preparation for Euro 2012 must have
seemed huge, time consuming, expensive and in many aspects perhaps
exaggerated. Although accommodating aircraf and passengers
during the tournament proved fnally to be much less challenging
than expected, the investment and experience are paying off. We shall
demonstrate our approach to UEFA’s requirements and forecasts, and
how carefl management of the collaborative planning process, the
investment programme, procedural changes and smart solutions turned
what could poentially have become a white elephant project into a
successfl business case benefting our users and customers today.
13:30 - 15:00
LUNCH
IAC
SPONSORED BY
SPONSORED BY ServiceTec
1 www.passengerterminal-expo.com
CONFERENCES AT A GLANCE
DAY 1 - TUESDAY 25 MARCH 2014 PAGE
Airport Design, Planning & Development 10
Airport Cities & Transport Connections 12
Aviation Security, Border Control & Facilitation 14
Commercial Development, Retail & Media 16
Customer Service & Passenger Experience 18
Energy, Environmental Issues & Sustainability 20
Management & Operations (ACDM, ATC & TAM) 22
Passenger Processing, Check-in & Self-Service 24
FOLLOWED BY THE OPENING DAY PARTY!
DAY 2 - WEDNESDAY 26 MARCH 2014
Airport Cities & Transport Connections 26
Airport Design, Planning & Development – Middle East & Asia 28
Aviation Security, Border Control & Facilitation 30
Commercial Development, Retail & Media 32
Customer Service & Passenger Experience 34
Energy, Environmental Issues & Sustainability 36
IATA Day 37
Technology, Systems Integration, IT & ICT 39
FOLLOWED BY THE SKYTRAX WORLD AIRPORT AWARDS!
DAY 3 - THURSDAY 27 MARCH 2014
Airport Cities & Transport Connections 41
Airport Design, Planning & Development 42
Aviation Security, Border Control & Facilitation 43
Baggage Processing, Tracking & Identification 45
Commercial Development, Retail & Media 46
Customer Service & Passenger Experience 47
Increasing Airport Capacity 48
Room 1
Room 2
Room 3
Room 4
Room 5
Room 6
Room 7
Room 8
ROOM KEY
08:45 - 09:00 – ROOM 5
WELCOME TO PASSENGER TERMINAL CONFERENCE
& EXPO 2014 – OPENING ADDRESS
Ana Pastor Julián, Minister, Ministry of Public Works
www.passengerterminal-expo.com
2
www.worldairportawards.com
2014 SKYTRAX WORLD AIRPORT AWARDS
OPEN TO ALL ATTENDEE
The ceremony will once again be in a
relaxed and informal setting, bringing
together key airport industry personnel
from around the world, and allowing time
to network and chat with friends and
colleagues while enjoying the drinks and
canapés on offer to everyone.
The Skytrax WORLD AIRPORT AWARDS are the most prestigious and coveted awards to
recognise product and service quality across the world’s airport industry.
The synergy between the two events (PTX and WAA) creates the perfect location, atmosphere
and audience for the awards, and so we are very pleased to announce that the 2014 WORLD
AIRPORT AWARDS will be held at Passenger Terminal EXPO 2014 on 26 March 2014!
It’s the premier event for terminal development…
the long journey is a small price to pay
Jim Parasos, Director Airport and Airline Services,
Darwin International Airport, Australia
26 March
2014
VIEW ONLINE
LIVE CONFERENCE PROGRAMME ONLINE SEARCH FACILITY
WHAT THE AUDIENCE WILL LEARN FULL LIST OF SPEAKERS
At www.passengerterminal-expo.com view the Live
Conference Programme as it is kept up to date with
the latest information.
You can use our unique online search facility to
search for key words in the programme to ?nd
presentations of interest to you.
You can read presentation synopses and our
unique 'What the audience will learn' tex.
View the speaker list. Click on any name to see
when and on what subject they are speaking.
3 www.passengerterminal-expo.com
DAY 1 TUESDAY 25 MARCH
ALL CONFERENCES
Passenger Terminal CONFERENCE
in Rooms 1 to 8
PASSENGER TERMINAL
EXPO EXHIBITION
(All three days) in the exhibition hall

OPENING DAY PARTY
Exhibition hall

SKYTRAX WORLD
AIRPORT AWARDS
in the exhibition hall
REFRESHMENTS AT BREAKS
Outside conference rooms 5, 6 & 7
and Upper Level
ON ARRIVAL PRE-
CONFERENCE COFFEE
Outside conference rooms 5, 6 & 7
and Upper Level

LUNCH AND REFRESHMENTS
Conference Dining in the exhibition
hall lower level and upper level
(via stairs in main foyer)
ACCESS TO PRESENTATIONS
FOLLOWING THE CONFERENCE
*

Secure website
FREE CLOAKROOM
Main foyer to
the Exhibition Hall

T-10 TRAVEL CARD
Collect from Kuoni desk in
main foyer
VISITOR MEETING &
RELAXATION AREA
Exhibition hall
FREE WIFI
FOR CONFERENCE DELEGATES & SPEAKERS
All of these are included in the day/s you register for the conference:
*Subject to speaker permission, following the conference
YOUR CONFERENCE AMENITIES
See presentation SYNOPSES,
speaker BIOGRAPHIES and our
unique "WHAT THE AUDIENCE WILL
LEARN" on our website!
Look out for our
QUESTIONNAIRE in your email
on 27th March! Keep a note of
YOUR favourite speakers!
CONFERENCE PROCEEDINGS WEBSITE
Check your email on 4th April for
the website address & your unique
username and password!
www.passengerterminal-expo.com www.passengerterminal-expo.com
4
A-Z SPEAKER GALLERY
Antoine Rostworowski,
Director, Industry
Relations, Aéroports de
Montréal
Anna Arfors, Self
Service Concept &
Product Manager,
Swedavia AB
Art Kosatka, CEO,
TranSecure Inc
Arturo Garcia-Alonso,
Assistant Director,
Facilitation and Airport
IT, ACI World
Barbara Jensen-
Vorster, Senior
Executive Manager:
Communication &
Marketing, Gautrain
Barry Weekes, Head
of Design, Heathrow
Airport Ltd
Ben Wagenaar,
Technology Innovation
Architect, Heathrow
Airport Ltd
Bernard Lavelle, Sales
Director, London City
Airport Ltd
Beverly Lewis, Regional
Manager, Alaska
Airlines
Abbas Khodaverdi,
Chief Technical Ofcer,
Matiran
Abdulhameed Abalary,
Managing Director,
KAIA Jeddah Airport
Ahmed Juma Al
Shamisi, Senior
Manager Security,
Abu Dhabi Airports
Company
Agung Sedayu, Head
of Bureau, PT Angkasa
Pura II (Persero)
Ainhoa Zubieta,
Economic, Planning
& Environmental
Consultancy Director,
INECO
Al Lyons, Firmwide
Director of IT &
Electronic Systems,
HOK
Alaistair Deacon, Chief
Aviation Technologist,
Lockheed Martin
IS&GS
Alan Gluck, Director -
Business Development,
AirMall USA Inc
Alberto Lopez, Airport
Director, Lleida-
Alguaire Airport
Alexander
Gospodinov,
Director, RC Perret
Alejo Pérez Monsalvo,
Senior Project
Manager, London Luton
Airport Holdings
Ana Pastor Julián,
Minister, Ministry of
Public Works
Ana Salazar, Head of the
Quality & Environment
Division, Aena
Aeropuertos
Anders Nielsen, VP, CIO
Project & Development,
Billund Airport
Andreas Hamprecht,
Head of Business
Development, DB
Station&Service AG
André van den Berg,
Managing Director,
Schiphol Real Etate
Andreas Reisen, Division
B5: ICT-strategy of
the Federal Police;
Modern Border Control
Management, Federal
Ministry of the Interior
Andreas Sander,
Architect, Munich
Airport
Andrew Harrison,
Managing Director,
Stansted Airport
Andrew Cunningham,
Principal Consultant,
TMA Consulting
Andrew O’Brian,
CEO and President,
Corporación Quiport SA
Andrew Price, Head of
Baggage Services, IATA
Andy Lester, Chief
Operating Ofcer,
Christchurch
International Airport
Bhaskar Bodapati, Senior
Director - Finance
& Support Services,
Bangalore International
Airport Limited
Bo Linnemann, Design
Director, Kontrapunkt
Bora Isbulan, Deputy
General Manager, TAV
Airports
Brian Engle, Station
Manager, Southwest
Airlines Co
Bronwen Jones, Head
of Six Sigma, Gatwick
Airport Ltd
Bryan Thompson,
General Manager
Strategy Planning
and Development,
Melbourne Airport
Campbell Jensen,
Manager Masterplanning
- Strategy and Urban
Planning, Auckland
Airport
Campbell Kennedy, CEO,
LocusLabs
Carlos Berenguer,
Airport Planning
& Design Director,
AERTEC Solutions
Carlos Alberto De
Mattos Bento, Airport
Operations Manager,
JHSF Incorporaçoes
Catherine Mayer,
VP, SITA
Cedric Curtis, Vice
President, Aviation,
RS&H (Reynolds, Smith
and Hills)
Cees de Vos, Director
Innovation Outstations
& Partnerships, Air
France/KLM
Chirantan
Mukhopadhyay, Vice
President, Aecom
Chris Chalk, Aviation
Practice Leader, Mot
MacDonald
Charles Marshall,
Utilities Manager,
Harts?eld-Jackson
Atlanta International
Airport
Chris Moores, Transport
Planning Manager,
Transport for London
Christian Roh, CEO,
Beontra AG
Christophe Arnaud,
Head of Marketing
- Transportation
Business Line, Bolloré
Group - IER
Christopher Gilliland,
Manager, Simpli?ed
Passenger Travel,
Vancouver Airport
Authority
Chui-Lung Chang, Chief
Engineer, Taoyuan
International Airport
Chul-min Koo, Manager
of Environment
Management Team,
Incheon International
Airport
5 www.passengerterminal-expo.com
Edward Kobuthi,
Airport Manager - JKIA
Nairobi, Kenya Airports
Authority
Eirini Kasioumi,
Researcher, ETH Zurich
Elisabeth Le Masson,
Member of the Board of
Directors of Hubstart
Paris Region, Aéroports
de Paris
Emanuel Fleuti, Head
of Environment,
Flughafen Zürich AG
Elliot Black,
Deputy Director
Airport Planning &
Programming, Federal
Aviation Administration
Eric Kaler, Director
of Security, Hawaiian
Airlines
Eric Lipp, Executive
Director, Open Doors
Organization
Etienne Berthon,
Urban Planner, IAU Ile
de France
Eva Ramos, Architect
Urban Planner, Madrid
City Council
Evangelos Peter
Damien Kobel, Director,
DKMA
Dan Wong, Visiting
Assistant Professor,
University of Central
Missouri
David Booh, Airport
CDM Implementation
Manager, Eurocontrol
David Capozzi,
Executive Director, U.S.
Access Board
David Hamm, Managing
Director - Corporate
Real Etate, Delta Air
Lines Inc
David Rees, Business
Systems Manager -
Terminals & Security,
Gatwick Airport
Limited
David Stewart, Head of
Airport Development,
IATA
David Tomber, Aviation
Planning Program
Manager, Port of Seattle
David-Ioan Ciceo,
Managing Director, Cluj
International Airport
Detlef Houdeau, Senior
Director Business
Development, In?neon
Technologies AG
Dimitrios Sanos,
Product Manager
Airport & Ground Ops
Training, IATA
Dimitris Bountolos,
VP of Customer
Experience, Iberia
Dominique Antonini,
AVSEC Ofcer, Geneva
Airport
Dominique Mary,
Director - Customer
Satisfaction Division,
Aéroports de Paris
Donald Zoufal,
Safety and Security
Executive, SDI
(System Development.
Integration, LLC)
Douglas Stolls, Manager
of Guest Relations and
Central Baggage, Virgin
America
Dvir Rubinshtein,
Aviation Security
Operation Center
Manager, ASOC/State
Of Israel
Eduardo Torrone,
Architect, Infraero
Poungias, Executive
Director Commercial
and Property Activities,
AviAlliance GmbH
Fernando Echegaray
del Pozo, Director
Spanish Airport
Network, Aena
Aeropuertos
Flemming Hølvold,
Portfolio Manager
Airport Terminal
Systems, Avinor
Floris Tammes,
Manager Passenger
Security, Schiphol
Group
Francisco de
Asís Salguero,
Airport Operations
Management at
Alicante Airport, Aena
Aeropuertos
Fredrik Jaresved,
Head of Public Affairs
- Stockholm Arlanda
Airport, Swedavia
Gary Warren, Vice
President - Planning,
Development and
Environment,
Metropolitan Airports
Commission
Gilles Brentini,
Manager Innovation,
Geneva Airport
Giovanni Russo,
Head Planning &
Engineering, Zurich
Airport
Giulio De Carli,
Managing Partner,
One Works
Glyn Hughes, Director,
Cargo Industry
Management, IATA
Gnanasiri Withanage,
Head, Civil Engineering,
Airport and Aviation
Services (SL) Ltd
Graeme Davids, Retired
Detective Constable,
Special Branch,
Formerly, Leicestershire
Constabulary
Graham Bolton,
Director, Arup
Colin Spear, Assistant
Director Airport
Development (AFI, EUR
& ME), IATA
Coen Siezenga,
Business Performance
Manager, theGROUNDS
Colm Codd, Head of
Business Development,
Dublin Airport
Authority PLC
Conny Hsu, Clerk,
Taoyuan International
Airport Corporation Ltd
Craig Leiner, Deputy
Director, Massachusetts
Port Authority
Curtis Fentress,
Chairman and Principal
in Charge of Design,
Fentress Architects
Damien Breier, Vice
President, BNP
Associates
Greg Fordham,
Managing Director,
Airbiz
Grethe Fremo,
Environmental Advisor,
Avinor
Gudmund Stokke,
Principal Partner,
Nordic Ofce of
Architecture
Guido Peetermans,
Project Manager, Smart
Security, IATA
Hari Marar, President
- Airport Operations,
Bangalore International
Airport Limited
Harris Markopoulos,
Station Manager,
Aegean Airlines
www.passengerterminal-expo.com www.passengerterminal-expo.com
6
A-Z SPEAKER GALLERY
Jayne Wylde, IT
Operations Centre
Manager, Gatwick
Airport
Jean Salomon,
Principal, JSCP
Jean-Baptiste Nau,
Head of International
Partnerships,
Aéroports de Paris
Jean-François La
Manna, Project Director,
International Relations,
National Agency for
Security Titles, Ministry
of Interior
Jean-Luc Martin,
Aviation Sustainable
Development Director,
Egis
Jeff Riedel, Managing
Director LAX Terminal
Redevelopment
Program, United
Airlines
Jeffrey Gwee, Assistant
Vice President,
Online Retail (Airside
Concession Division),
Changi Airport Group
Jeffrey O’Rourke, Chief
Executive, Ink
Hiosvany Muina, North
America Regional
Manager Airports, Copa
Airlines
Hon Wei Lim, Manager,
Baggage Handling
System, Changi Airport
Group (Singapore)
Pte Ltd
Horst Hoertner,
Senior Director, Ars
Electronica Future Lab
Hugh Best,
Implementation
Manager, Fast Travel
Program, IATA
Hunter Fulghum, Senior
Consultant, Arts &
Engineering PLLC
Huw Thomas, Partner,
Foster + Partners
Ian Baigent-Scales,
Global Customer Systems
Manager, Airport Strategic
Development, Virgin
Atlantic Airways Ltd
Indana Prabhakara Rao,
CEO, Delhi International
Airport
Ilmari Halme,
Development
Co-ordinator, Vantaa
Innovation Institute Ltd
Ian Taylor, Director of
Infrastructure, ARUP
J. Lee Glenn, Director
of Aviation Design,
HKS Inc
Jack van der Merwe,
CEO, Gautrain
Management Agency
Jacqueline Yaf, Deputy
Executive Director
Operations and
Emergency Manager,
Los Angeles World
Airport - Los Angeles
International Airport
Jacques Morgenegg,
Project Manager
Landside, Geneva
Airport
James Berry, Global
Aviation Director,
Woods Bago
James Burke,
Managing Principal, JJB
Associates
James Robinson, Senior
Strategic Advisor,
ARUP
James Samperi,
Director of Service
Design, Engine Service
Design
James Smith, President,
Smith-Woolwine
Associates Inc
Jan Golab, Junior
Manager, Passenger
Handling Processes and
Quality, Warsaw Chopin
Airport
Jane Ratcliffe,
Chairman, Mediacom
Jens Andreas Huseby,
Senior IT-consultant,
Avinor AS
Jeremy Cor?eld -
Director, Concession
Planning International
Australia Pty Ltd
Jerry Angrave,
Managing Director,
Empathyce Customer
Experience
Jessica Waller,
Economic Development
Manager, Municipality
of Härryda
Joan Maria Bigas,
Technical Director,
Area Metropolitana de
Barcelona (AMB)
Joeri Aulman, Region
Manager, Netherlands
Airport Consultants BV
John Beasley, Head
of Baggage Strategy,
Heathrow Airport Ltd
John Edwards,
Assistant Director –
Security, IATA
John Holland-Kaye,
Development Director,
Heathrow Airport
Limited
John Jarrell, Head of
Airport IT, Amadeus IT
Group SA
John Lenahan, Director,
Engineering Projects,
Vancouver Airport
Authority
John Mok, Principal -
Aviation, JACOBS
John Seely, Technology
Projects Manager, DAA
John Vinelli, Manager of
Information Technology
Projects, Greater
Orlando Aviation
Authority
Jonathan Branker, PhD
Candidate, The George
Washington University
Joni Sundelin, Senior
Vice President, Finavia
Corporation
Jose Luis Cuena Casas,
Airport Applications
Development Manager,
Aena Aeropuertos
José Luis Nieto Garrido,
Head - Security
Division, Aena
José Manuel Fernández
Bosch, Director Director
- Commercial Services &
Property Management,
Aena Aeropuertos
José Manuel Santos,
Board Member,
Portway Handling de
Portugal SA
José Manuel Vargas
Gómez, Chairman &
CEO, Aena Aeropuertos
Joseph Suidan, Head
of Ground Operations,
IATA
Julia Municio Llanes,
Environmental Expert,
SENASA: Services
and Studies for
Air Navigation and
Aeronautical Safety
Hidehisa Matsumoo,
Senior Manager, Narita
International Airport
Corporation
Hemant Mistry,
Director, Airports and
Fuell, APCS, IATA
7 www.passengerterminal-expo.com
Liz Jones, Managing
Director, PSI
Loveleen K Garg,
Assistant General
Manager, Mumbai
International Airport
Private Limited
Luis Gouveia, Deputy
Director, SEF Aliens and
Border Service
Manuel van Lijf,
Manager Product
Innovation, Air France
- KLM
Marc Ellam, Head of
Passenger & Digital
Communications,
Heathrow Airport Ltd
Marcia Castillo,
Operations Manager,
Alaska Airlines
Marcus Stanton, Head
of Product & Capital
Development, Gatwick
Airport Ltd
Kasper Hounsgaard,
Head of Operational
and Business Analysis,
Copenhagen Airports
Kathryn Leahy, Director
of Customer Relations
and Service, Heathrow
Airport Limited
Katsuhiro Yamaguchi,
Executive Ofcer, New
Kansai International
Airport Company Ltd
Kavaragu Mtambuzi,
DOT Compliance
Analyst, Virgin America
Kay Hyang Chee,
Assistant Vice President,
Master Planning,
Changi Airport Group
(Singapore) Pte Ltd
Ken Greene, Deputy
Manager for Airport
Operations, Denver
International Airport
Kevin Hightower,
Chief Technology
Ofcer - Transportation
Solutions, Lockheed
Martin
Khalfan AlShueili,
General Manager
- Readiness, Oman
Airports Management
Company
Kian Wei Lee,
Manager, Passenger
Transportation Systems,
Changi Airport Group
(Singapore) Pte Ltd
Kiran Merchant,
Manager Aviation
Planning Division, Port
Authority of NY&NJ
Krishan Tangri, General
Manager, Assets,
Brisbane Airport
Corporation
Lawrence Studdiford,
National Aviation
Systems Practice
Leader, URS
Corporation
Léa Bodossian,
Secretary General,
Airport Regions
Conference
Lee Kair, Regional
Director, Europe/
Africa/Middle East,
Transportation Security
Administration
Lee Lawrence,
Managing Director,
Qeema Aviation
Infrastructure
Lisa Angiolelli-Meyer,
Project Manager,
Passenger Facilitation,
IATA
Maria Sanchez
Sampedro,
Environmental Project
Manager, Ineco
Maria Valle de Cos,
European Water
Stewardship Assistant,
European Water
Partnership
Mario Diaz, Director
of Aviation, Houston
Airport System
Marius Nicolescu,
Communications
Ofcer, Airport Regions
Conference
Martin Kacur, General
Director, Vodochody
Airport
Mary Kerins, Head
of Health and Safety,
Sustainability and
Environment, DAA plc
Mathieu Blondel,
Principal, Arthur
D. Little
Mathieu Daubert, Retail
Director, Aéroports
de Paris
Mattias Handley,
Customer
Communications
Director, Swedavia AB
Maureen Riley,
Executive Director, Salt
Lake City Department of
Airports
Meenakshi Agrawal, Vice
President – Information
Technology, Mumbai
International Airport
Pvt. Ltd
Mehmet Necdet
Buyukbay, Technical
Manager, TAV Izmir
Michael Denoff, Analyst
Ground Damage
Assessment Corporate
Ground Safety, United
Airlines
Jung (Cristina) Mi
Lim, Manager – CS
Management, Incheon
International Airport
Corporation
JunGi Kim, Manager,
Incheon International
Airport Corporation
Karen Longdin, Head
of IT, London Stansted
Airport
Michael Eggenschwiler,
Chief Executive Ofcer,
Hamburg Airport
Michael Ibbitson, CIO,
Gatwick Airport
Michael Martin, Vice
President - Technical
Services, DAA
International
Mike Brown, Senior
Planner, Vancouver
Airport Authority
Milda Manomaityte,
Director, The Global
AirRail Alliance
Mohamed Ahmed
Rashed, Head of
Real Etate and Land
Development Section,
Egyptian Airport
Company
Mohamed Al-Binfalah,
CEO, Bahrain Airport
Company
Muhsin Tamer Özdemir,
Manager (Corporate
Assets), Ministry of
Defence Undersecretariat
for Defence Industries
Nancy Hamilton,
Senior Vice President,
Director of Engineering
Services, HOK
Nancy Stern, In-House
Architect, Vancouver
Airport Authority
Nazareno Ventola,
Managing Director,
Aeroporto G. Marconi di
Bologna SpA
Neil Parry, Vice
President, Service
Delivery, Canadian Air
Transport Security
Authority
Neville Hay, Detective
Sergeant Counter
Terrorism Intelligence
Unit, Sussex Police
Nic Nilsen, CEO Oslo
Airport Ltd - Chairman
of T2 project, Oslo
Airport Ltd
Nick Gates, Baggage
Portfolio Director, SITA
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8
Sourav Sinha, Chief
Ofcer - Information
Technology, Oman Air
Spencer Sheen, Head of
Retail, London Gatwick
Airport
Stephan Villet,
Principal, Smart
Monkeys, Inc.
Stephane Cheikh,
Innovation Manager,
SITA Lab
A-Z SPEAKER GALLERY
Ryan Marzullo,
Program Director, JFK
Redevelopment, Delta
Air Lines
Petr Malovec, Chief
Commissioner, Border
Police – Czech Republic
Philipp Kriegbaum, Vice
President - Corporate
Safety and Security,
Fraport AG
Philippe Rouin,
Founder, Branding Pass
Pior Czech, Manager,
Passenger Handling
Processes and Quality,
Warsaw Chopin Airport
Piet Demunter, Head of
Airport Development,
Brussels Airport
Company
Pirjo Lähteelä, Head of
Service and Systems
Development, Finavia
Randy Goodman,
General Manager -
Concessions Commercial
Development, Houston
Airport System
Ray Batt, Director
Business Development
Government & Security,
SITA
Reg Krake, Director
Customer Care -
Operations, Vancouver
Airport Authority
Renaud Laffont-
Leenhardt, Marketing
Manager, Gemalto
Rian Burger, Principal,
Stantec
Nicolas Réhault,
Head of Group
Building Performance
Optimization, Fraunhofer
Institute for Solar Energy
Systems
Nigel Brownlow, Senior
Vice President, Revenue
Management and
Information Services,
InterVISTAS Consulting
Nikolaos
Papagiannopoulos,
Project Leader, Business
Information Systems
& Technology, Athens
International Airport
Ole Nymoen, Technical
Architect, Avinor
Padraig Drennan,
President North
America, World Duty
Free Group
Paolo Sgroppo,
Operations Director,
Bologna Airport
Paolo Simioni, Chief
Executive Ofcer, SAVE
SpA - Venice Marco
Polo Airport
Paul Shank, Chief
Engineer, Maryland
Aviation Administration
Paulo Piques, General
Operations Manager,
Groundforce Portugal
Peter Cornillie, Vice
President Ground
Operations and Airport
Services, Brussels
Airlines
Peter Mayerhofer,
Masterplan
Coordination
Operations, Vienna
International Airport plc
Peter Moore, Head of
Terminal Development,
Dubai Airports
Riccardo Kustermann,
President, ADR Security
- Aeroporti di Roma
Richard Brown,
Managing Director,
North Star Consultancy
Richard Meredith, Chief
Development Ofcer,
Istanbul New Airport
Project
Richard Smyth, Vice
President, Corporate
Real Etate, JetBlue
Airways
Richard Spencer,
Design Director -
Aviation, Woods Bago
Ricky Smith, Director
of Airports, Cleveland
Airport System
Robbie Gill, Managing
Director, The Design
Solution
Robbert Weeda, Project
Manager and Director
Special Airport Systems,
Netherlands Airport
Consultants NACO
Robert Brancheau,
Senior Director -
Planning, Engineering
& Construction, Greater
Orlando Aviation
Authority
Robert Deillon, CEO,
Geneva Airport
Roberto Castiglioni,
Editor-in-Chief,
Reduced Mobility
Rights Limited
Roddy Boggus, Senior
Vice President /
Aviation Director, Global
Market Leader, Parsons
Brinckerhoff
Roger Johnson, Deputy
Executive Director,
Los Angeles World
Airports
Rolf Felkel, Vice
President Airside,
Landside and
Security Applications,
Fraport AG
Roman Vanek, Chief
Division Identity
Documents and Special
Tasks, Federal Ofce
of Police
Romy Juneja, Chief
Commercial Ofcer
- Non-Aero, Delhi
International Airport
Pvt Ltd
Ronald Augustin,
Deputy Senior Vice
President Security
Services, KLM Royal
Dutch Airlines
Ron Kuhlmann, Aviation
Journalist, Freelance
Rosemarie Rawson,
Master Professional,
TranSystems
Samir Cadi, Project
Manager - Ready to
Drop, Air France
Sandor Verhoeven,
Capacity Manager
Passenger Services,
Amsterdam Airport
Schiphol
Sandra Casey-Buford,
Director of Strategic
Research/Diversity,
Massachusetts Port
Authority
Satyaki Raghunath,
Managing Director
- Asia, LeighFisher
Limited UK
Shigeru Uno, Senior
Manager, Narita
International Airport
Corporation
Silvia Lombardi,
Innovation Technology
Manager, Bologna
Airport
Sonia Corrochano
Gómez, Director
Barcelona-El Prat
Airport, Aena
Aeropuertos SA
9 www.passengerterminal-expo.com
Thomas Windmuller,
Senior Vice President,
Airport, Passenger,
Cargo & Security
Division (APCS), IATA
Thomas Hoff
Andersson, Director of
Airport Optimization,
Copenhagen Airports
Tjarko Bouman,
Director Services
Development,
Vanderlande Industries
Tobias Finke, Manager,
Airport Terminal
Projects, Vancouver
Airport Authority
Tom Chen, Section
Chief, Taoyuan
International Airport
Corporation Ltd
Tom Marano, CEO, Air
Serv Corporation (an
ABM Company)
Tony Brun, EGM
Integrated Planning,
Perth Airport Ltd
Udo Bradersen,
Environmental Manager,
Hamburg Airport
Stephanie Taylor,
Manager, Passenger
Services, Airlines for
America (A4A)
Steve Riano, Aviation
Practice Leader, Bechtel
Corporation
Steve Wareham, Vice
President, Trillion
Aviation
Steven Cornell,
Executive Director
Aviation, Samsung C&T
Stuart Condie, Director,
Direct Infrastructure
Partners Ltd
Suhail Kadri, Vice
President IT, Doha
International
Airport and Hamad
International Airport
T J Schulz, President,
Airport Consultants
Council
Tamás Polster, Head of
Consulting EMEA, DTZ
Ted Anasis, Manager,
Airport Planning, San
Diego County Regional
Airport Authority
Thomas Nolan,
Executive Director,
Palm Springs
International Airport
Thomas Penner, Vice
President Terminal and
Passenger Services,
Munich Airport
Velissarios Elefheriou,
Aeronautical Strategy
Manager, Dubai
Airports
Walid Mohamed Ahmed
Abd Allah, General
Inspector, Sudan Civil
Aviation Authority
Wayne Groheer,
Director, Aviation
Program Management
Group, Port of Seattle
Wayne Smith, Head of
Information Services,
Birmingham Airport
Limited
William McGillivray,
Product Development
Director, Gatwick
Airport Ltd
Woojin Choi, Director
Urban Development,
Samsung C&T
Yngvar Sundsfjord,
Chief Project Manager,
COWI
Yves Duguay, President,
HCiWorld
BOOK YOUR PLACE AT THE CONFERENCE TODAY!
passengerterminal-expo.com
Gerben Broekema,
Senior Advisor
Group Strategy &
Development, Schiphol
Group
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CONFERENCE PROGRAMME
10
a cross-shareholding allowing them to better serve their customers while
reducing cost and implementing best practices in all areas of the airport
business. In the past ?ve years the alliance has learned the lessons of
how to exract the value despite the challenges of working together. The
ambition to continue to bene?t from the partnership is still very strong.
10:40
DEIGNING WITH BRAND IN MIND – HOW DO YOU DO IT?
Jeff Riedel, Managing Director LAX Terminal Redevelopment
Program, United Airlines, USA
The focus will be a presentation on how to integrate the architectural
design process with branding efforts. We want our design team to
understand our brand and incorporate the essence of our brand into
the design of our terminal. Including our lobby, hold rooms and club
experience.
11:10 - 11:30
BREAK
11:30
FUTURE VISION FOR A FAST-GROWING BOOM-TOWN
AIRPORT
Tony Brun, EGM Integrated Planning, Perth Airport Ltd,
Australia
James Berry, Global Aviation Director, Woods Bagot, Australia
Perth is the fastest-growing airport in Australia, felled by the oil, gas
and mining boom. It has a $3 billion investment programme over the
nex ?ve to 10 years. This is the fascinating story of the development
of the airport since its original beginnings, and how this has been
informed by economic, social and sporting events as well as changes in
ownership structure. This presentation will show how the vision was
collaboratively developed for the major expansion of the airport over the
nex two decades, and how this has been informed by a signi?cant global
benchmarking exercise.
12:00
LOW-COST CARRIER GATE EXPANSION IN A FORTRESS
HUB ENVIRONMENT
Gary Warren, Vice President - Planning, Development and
Environment, Metropolitan Airports Commission, USA
Times have never been more challenging to make infrastructure
investments, especially to facilitate low-cost carrier competition in a
fortress hub environment. MSP has been dealing with double-digit low-
cost carrier growth in the face of ?at to modest growth by the hub carrier.
In dealing with competing carrier interests, the MAC has moved through
a decision-making process that includes validating airline forecasts and
scheduling, gate utilisation driven by different segment lengths and
differing air carrier business models, and exraneous in?uences from
outside community and governmental in?uences; all for a three-gate,
$35m expansion!
12:30
FOCUSED IMPROVEMENT – A PASSENGER-FOCUSED,
PRODUCT-LED DEVELOPMENT STRATEGY
Marcus Stanton, Head of Product & Capital Development,
Gatwick Airport Ltd, UK
Following the sale of Gatwick in 2009, our new owners have invested
over £1bn in new infrastructure and technology, to compete to grow
to be London’s airport of choice. Combining this investment with a
passenger-focused, product-led strategy and a collaborative approach
with key stakeholders has enabled Gatwick to gain competitive
advantage. As the level of infrastructure investment continues into
DAY 1 - TUESDAY 25 MARCH
09:05 - 17:30
AIRPORT DESIGN, PLANNING &
DEVELOPMENT - ROOM: 5
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE &
EXPO 2014 - OPENING ADDRESS
Ana Pastor Julián, Minister, Ministry of Public Works, Spain
09:00-09:05 All conference tracks will begin promptly five minutes
after the opening address
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIR
John Mok, Principal - Aviation, JACOBS, USA
09:10
FUTURE CHALLENGES IN AIRPORT MANAGEMENT
José Manuel Vargas Gómez, Chairman & CEO, Aena Aeropuertos,
Spain
The economic crisis and the ?nancial storm have particularly affected
our sector. Cost efciency today is a must, and there is no oher way
than to maintain this philosophy in the fture. Airport charges must be
kept at competitive levels, and airports will have to be more customer
orientated while struggling with the close link between air transport and
economy. In this difcult scenario, security or the environment will also
play an important role, and a proper balance has to be found to ensure the
sustainability of our sector.
09:40
AIRLINES AND AIRPORTS WORKING TOGETHER TO
MEET CAPITAL INFRASTRUCTURE NEEDS
Maureen Riley, Executive Director, Salt Lake City Department of
Airports, USA
David Hamm, Managing Director - Corporate Real Estate, Delta
Air Lines Inc, USA
SLC is launching a $1.8 billion terminal redevelopment programme. Over
the last three, airport staff have worked with airline representatives to
identify the capital needs and the best solution for implementation of
a comprehensive rebuilding programme that includes new rental car
facilities, a parking garage, terminal and gates, as well as associated
roadways and air?eld improvements. No proests or challenges were
received from any airline or oher stakeholder during the approval
process. An affordable plan of ?nance was created that results in low
costs for the airlines and a facility that meets the needs of the fture.
10:10
COOPERATION BETWEEN AIRPORTS AS A DRIVER FOR
VALUE CREATION
Jean-Baptiste Nau, Head of International Partnerships,
Aéroports de Paris, France
Gerben Broekema, Senior Advisor Group Strategy &
Development, Schiphol Group, Netherlands
Although airlines have long teamed up through alliances, joint ventures
and M&A, airports generally still very much operate on their own. In 2008,
Aéroports de Paris and Schiphol Group entered a unique alliance including
11 www.passengerterminal-expo.com
DAY 1 TUESDAY 25 MARCH
15:45 - 16:00
BREAK
16:00
CONNECT SWEDEN: BUILDING A SCANDINAVIAN HUB
THROUGH STAKEHOLDER COOPERATION
Fredrik Jaresved, Head of Public Affairs - Stockholm Arlanda
Airport, Swedavia, Sweden
During the autumn of 2013 Connect Sweden was launched as cooperation
between private and public stakeholders with a common goal to increase
accessibility to Sweden. The cooperation covers all main parts of Swedish
society and will be an important tool to pinpoint which new routes are
desired by the community and possible to operate with good pro?tability
for the airlines. Through this widened stakeholder engagement Sweden
can play a more active role to promoe new trafc and establish Stockholm
Arlanda Airport as a major hub in Scandinavia.
16:30
THAMES HUB: ASPIRATIONAL OR ESSENTIAL?
Huw Thomas, Partner, Foster + Partners, UK
A Thames Etuary airport can deliver great national bene?ts in
connectivity and economic growth. It can link to the existing HS1 line
and Crossrail, and is ideally placed to serve the whole country, as well
as Europe. London is moving east and needs new jobs and homes; an
airport would provide the catalyst for this growth and investment. While
Heathrow is hemmed in, the estuary site is unrestricted. A purpose-
designed facility would offer operational efciency and comfort. Its
?exibility would give Britain and fture generations the competitive edge
that Heathrow is losing.
17:00
M SERIES: THE NEW BRAZILIAN REGIONAL AIRPORT
EXPERIENCE
Eduardo Torrone, Architect, Infraero, Brazil
In order to promoe air transport between small and medium-sized
cities in Brazil, the Government launched the Investment Programme
in Logistic: Airports, which will provide 270 new terminals. Therefore,
the airport authority (SAC) and Infraero, based on previous experiences
(MOPs and terminals to World Cup 2014), present the Standard Small-
sized Terminal Project – M Series, a modular solution, easily adaptable to
different locations. The rational building process and the fast installation
(differentiated regime for public procurement + modular project), along
with a low-cost process are highlights of this project, which results in
development of the targeted areas.
17:30
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AENA AEROPUERTOS
our second billion pound improvement programme, working around
the 24/7 operations while maintaining operational performance has
highlighted key challenges for coordination and programming of the
construction activities. This presentation provides insight into the
methodology used and challenges faced.
13:00 - 14:15
LUNCH
14:15
DEVELOPING THE AIRPORT OF THE FUTURE IN A VERY
CONSTRAINED ENVIRONMENT
Robert Deillon, CEO, Geneva Airport, Switzerland
The contex of Geneva Airport is one of a city airport with some additional
constraints. The south of the airport is used by the highway, and the north
is the border with France. In that contex, the development of the airport
and in particular its infrastructure must be optimised in terms of capacity
as well as in surface and land management. Collaboration and coordination
with the state and planners must be improved. Creativity must also be
emphasised in order to ?nd the best solutions under maximal constraints.
A few examples will illustrate what Geneva Airport is implementing to
maintain a harmonious development.
14:45
TERMINAL 2 AS PART OF HEATHROW’S
TRANSFORMATION
John Holland-Kaye, Development Director, Heathrow Airport
Limited, UK
Terminal 2 is London’s most signi?cant new infrastructure development,
created for Star Alliance (oher key airlines will open in June 2014). It is
the latest step in Heathrow’s transformation. Building on the success
of Terminal 5, it has been designed from the outset with the needs of
the individual passenger at its heart and with sustainability as a guiding
principle. This presentation will set out the thinking behind the facility,
lessons learned, how it has been delivered and why it will be great for
airlines, the staff who work there and every single passenger who travels
through it.
15:15
MAKING JOURNEYS BETTER, TODAY AND FOR FUTURE
GENERATIONS
Campbell Jensen, Manager Masterplanning - Strategy and Urban
Planning, Auckland Airport, New Zealand
The presentation will provide an overview of Auckland Airport’s
masterplanning philosophy and approach that has enabled decisions and
outcomes to make journeys better, today and for fture generations. The
presentation will highlight the outcomes of the master plan and how
existing and fture challenges and opportunities have been addressed,
e.g. accommodating Code F aircraf, responding to changes in forecast
aviation demand, creating a uniquely New Zealand passenger experience
and New Zealand’s premier transport and business hub.
ADPD
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CONFERENCE PROGRAMME
12
10:10
SABIHA GÖKÇEN INTERNATIONAL AIRPORT –
A DEVELOPING AIRPORT CITY
Muhsin Tamer Özdemir, Manager (Corporate Assets), Ministry of
Defence Undersecretariat for Defence Industries, Turkey
As one of the world’s emerging economies, Turkey, with its strategic
position, is in a leap of developing its transportation infrastructure in
order to support and feed the country’s economic development. Sabiha
Gökçen International Airport in Istanbul is one of the most important
airport investments in Turkey, and is a unique example of the airport city
concept in the country. The presentation will cover how the term ‘airport
city’ is being applied to Sabiha Gökçen International Airport by expressing
its past, current status and fture, as well as how the airport’s presence
affected the development of the region.
10:40
REDEFINING GROUND ACCESS: INTEGRATING
BUSINESS PRACTICES, CUSTOMER SERVICE AND
TECHNOLOGY
Craig Leiner, Deputy Director, Massachusetts Port Authority,
USA
Effective airport ground access programmes are a fnction of good
business practices, recognition of customer service needs, and the
deployment of appropriate technology. Airport authorities must
understand passenger preferences and demographic, and maintain
appropriate business standards as they develop efcient, cost-effective,
sustainable ground-access programmes. Using the knowledge gained
during the development of a strategic plan for Logan Airport, this
presentation will identify the types of data, analysis and objectives that
are required to develop long-range ground-access initiatives.
11:10 - 11:30
BREAK
11:30
THE EUROPEAN AIRPORT AREA: LOOKING BEYOND
THE AIRPORT FENCE
Eirini Kasioumi, Researcher, ETH Zurich, Switzerland
The presentation will show airport area development trends in selected
airport areas in Europe, including Paris, Frankfrt and Helsinki, and
demonstrate the growing scale of airport-related urban development
operations. Large-scale aeroropolis development makes it necessary to
establish forms of collaboration between airport operators and local and
regional governments. At the same time, it bears win-win solutions for
the sustainable development of boh the airport and the airport area.
12:00
AIRPORT CITY VERSUS AIRPORT?
Etienne Berthon, Urban Planner, IAU Ile de France, France
A correct balance must be found between: A) The metropolitan/regional
impact of the airport (its role as economic driver for the whole region),
which needs to be maximised, good connections with the major regional
poles; B) Its technopolitan impact (its capacity to attract activities in its
surrounding area at different scales: airport city, airport area, airport
corridor), which must be careflly organised and controlled because
it induces risks of regional imbalance and for the airport fnctioning
itself (congestion of access infrastructures, limitation of development
poential, etc).
DAY 1 - TUESDAY 25 MARCH
09:05 - 17:30
AIRPORT CITIES & TRANSPORT
CONNECTIONS - ROOM: 7
Strategies, opportunities and challenges associated with airport city
development; discussion of various airport city schemes: logistic,
aerospace, industrial commercial, and leisure and entertainment, etc.;
as an independent airport city scheme or as an integrated scheme with
existing city-offered amenities/services. Connectivity topic will address
the linkages to the airport city and surrounding communities in terms
of roads, rail, metro, etc. Discussions will include the unique aspects
and bene?ts/challenges of the synergistic relationship between the
airport city and community. Day 1 presentations will focus on the overall
strategies for successfl planning and implementation of airport cities.
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE &
EXPO 2014 - OPENING ADDRESS - ROOM 5
Ana Pastor Julián, Minister, Ministry of Public Works, Spain
09:00-09:05 All conference tracks will begin promptly five minutes
after the opening address
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIRS
Léa Bodossian, Secretary General, Airport Regions Conference,
Belgium
Steve Cornell, Executive Director Aviation, Samsung C&T,
Korea (dpr)
09:10
KEYNOTE: AIRPORT CITY DEVELOPMENT TRENDS AND
KEYS FOR SUSTAINABLE GROWTH
Woojin Choi, Director Urban Development, Samsung C&T, Korea
This presentation will provide the audience with a comprehensive market
overview of the airport city industry, which is a booming global trend.
Although the scheme of airport city development seems to ideally propose
a promising fture for the airport industry, we have seen many failed
or suspended airport city projects that could no realise a bright fture.
Based on case analysis, this presentation will explain the major pain
points of airport city development, and propose key factors for successfl
development as well as sustainable growth of airport cities.
09:40
THE AIRPORT AREA DEVELOPMENT: A VALUE
PROPOSITION FOR REGIONAL/LOCAL COMMUNITIES
Elisabeth Le Masson, Member of the Board of Directors of
Hubstart Paris Region, Aéroports de Paris, France
Airport development is ofen viewed by local authorities as a nuisance to
be constrained to preserve the quality of life of the local population. To
move to a win-win situation, the airport can be considered as a magnet
to attract international companies to the airport area. A new economy is
developing rapidly around dynamic airports, thus creating new businesses
and job opportunities. To ensure a real value proposition for regional and
local communities, the airport area development has to be sustainable
i.e. to create positive exernalities balancing (and more) negative
exernalities. But these economic and social bene?ts are no automatic.
13 www.passengerterminal-expo.com
DAY 1 TUESDAY 25 MARCH
16:20
PLANNING AS A TOOL TO IMPROVE THE
PROFITABILITY OF LOSS-MAKING AIRPORTS
Eva Ramos, Architect Urban Planner, Madrid City Council, Spain
Annual Reports reveal how some airports reduce their trafc year afer
year. The answer used to be reduced maintenance services and schedules.
But it is possible to face this from anoher viewpoint: de?ning new
planning strategies that attract new land uses. These could have different
interests. Their common characteristic have to be the ability to cooperate
in order to take advantage no only of the airport infrastructure but of the
possibilities for growth provided by their closeness. This presentation
will show these strategies. New tools will be provided to improve the
pro?tability of loss-making airports.
16:40
BEST PRACTICES IN SPATIAL PLANNING IN AIRPORT
REGIONS
Marius Nicolescu, Communications Officer, Airport Regions
Conference, Belgium
The ARC, with its more than 30 members throughout Europe (public
authorities with airports on their territories or affecting their territories)
has established a series of good practices when dealing with spatial
planning in relation to the airport presence. The talk will focus on a short
synthesis of these practices and how we identi?ed them. What proved
successfl and under what conditions? Are certain areas more likely to
attract investments, are some neighbours impossible to make happy and
should the spatial planners and airport planners talk more?

17:00 - 17:30
PANEL DISCUSSION: LAND-USE COMPATIBILITY AT
AIRPORTS
Eva Ramos, Architect Urban Planner, Madrid City Council, Spain
Marius Nicolescu, Communications Officer, Airport Regions
Conference, Belgium
Roddy Boggus, Senior Vice President / Aviation Director, Global
Market Leader, Parsons Brinckerhoff, USA
To implement effective land-use planning and control measures around
airports, it is necessary to identify speci?c planning boundaries. These
boundaries de?ne the airport’s environs for land-use planning purposes,
and its cohesive existence with its adjoining neighbours. It is essential
that airport owners, elected ofcials, land-use planners and developers
understand the components of an effective compatible airport land-
use plan. Epecially with the development of aeroroplis, land-use
compatibility is no only important for safety and noise reduction, but also
for prudent planning and optimum use of land for economic viability. This
is a panel discussion consisting of three subject matter experts. Under
discussion will be: the importance of land-use compatibility at airports,
tools for ensuring compatibility, examples and case studies.
• Importance of land use compatibility at airports
• Strategies and tools for establishing compatibility
• Fostering partnership for safety and land use consistency
• Examples and case studies
17:30
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AENA AEROPUERTOS
12:30
AEROTROPOLIS – A WORKING MODEL FOR
DEVELOPMENT IN AFRICA?
Jack van der Merwe, CEO, Gautrain Management Agency, South
Africa
The concept of aeroropolis has been identi?ed as one of the projects
that will have an impact on the growth trajectory, and a vehicle that will
reposition the City of Ekurhuleni to attract investment and create jobs.
The value proposition for the city can be summarised into two parts: the
city is home to OR Tambo International Airport, the busiest airport on the
African continent, and is also the manufacturing hub of the country. It is
vital that the aeroropolis concept forms a strategic link between the two.
13:00 - 14:15
LUNCH
14:15
AEROEXPRESS: CHALLENGING THE STATUS QUO IN
AIRPORT CONNECTIVITY IN RUSSIA
Alexander Gospodinov, Director, RC Perret, UK
Since the ?rst Russian airport express go on the rails in 2005, annual
passenger trafc on the country’s airport rail links has steadily grown
to 20 million. We look at the key drivers that have created double-digit
year-on-year growth, how Aeroexpress has managed to glamourise rail
travel to appeal to sophisticated Moscovites, and how it has transformed
the daily commuting of those living nex to the second-tier airports
14:45
AIRTRAIN – AN AIRPORT CONNECTION
Kiran Merchant, Manager Aviation Planning Division, Port
Authority of NY&NJ, USA
The presentation will cover the exension of the ‘on-airport’ APM system
to the regional train station connecting to New York City and Philadelphia.
15:15
THE IMPORTANCE OF HELSINKI AIRPORT TO CITY
DEVELOPMENT
Gilbert Koskela, Project Director, City of Vantaa, Finland
The City of Vantaa started to develop an airport city concept in the early
1990s to obtain economic bene?ts from the airport. The airport is
located in an excellent place in the Helsinki region. Due to good results
of cooperation between various stakeholders, the city has managed to
invite domestic and international business nex to the airport. The airport
has had no rail connection so far. The missing rail link is now under
construction and will be opened in July 2015. This Ring Rail Line will also
have large impacts on city development.
15:45 - 16:00
BREAK
16:00
STRATEGIES FOR A SUCCESSFUL AEROTROPLIS
Roddy Boggus, Senior Vice President / Aviation Director, Global
Market Leader, Parsons Brinckerhoff, USA
Airports are no only a point for take-offs and landings, but are economic
engines for the local community and the region. Airports connect
passengers and cargo globally, and are becoming destinations. This
presentation will offer tools for airports to leverage this opportunity,
foster partnership and collaboration to create a successfl airport city.
ACTC
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CONFERENCE PROGRAMME
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10:35 - 10:55
BREAK
10:55
RISK-BASED SECURITY FROM THE AIRPORTS’ VIEW
Philipp Kriegbaum, Vice President - Corporate Safety and
Security, Fraport AG, Germany
As chairman of ACI WORLD’s Nex Generation Screening Task Force,
Philipp will explain the task force’s position and report on airports’
activities.
11:20
STRIKING THE OPTIMUM BALANCE BETWEEN
AVIATION SECURITY AND FACILITATION
Abdulhameed Abalary, Managing Director, KAIA Jeddah Airport,
Saudi Arabia
The presentation highlights the two conceptual exremes of airport
implementation on security and facilitation measures and their associated
problems. It will provide a balanced understanding of the necessity to
make air travel easy and smooh, and at the same time saving and secure.
It will also touch on the most recent challenges facing airports and airlines
in complying with security rules and regulations, resulting in adverse
effects on their operations and pro?tability. Finally the presentation will
provide a view on a practical solution to these challenges through the
optimisation of security and facilitation.
11:45
RISK MANAGEMENT: WHO DARES TO TAKE THE RISK?
Ronald Augustin, Deputy Senior Vice President Security
Services, KLM Royal Dutch Airlines, Netherlands
We live in a world of uncertainty. It is changing rapidly, ofen without
warning, and becomes more complex afer every change. Lessons learned
from the past are less and less guides for the fture. Lawmakers tend to
react to this development to make more rules, and enterprises to make
more internal regulations to apparently seek comfort in compliance.
For decision makers it is becoming more and more complex to ?nd a
balance between calculating risks, compliance and entrepreneurship. This
presentation will provide examples of how to make a risk-based decision.
12:10
WHAT ARE YOU DOING IN MY AIRPORT?
Hunter Fulghum, Senior Consultant, Arts & Engineering PLLC,
USA
This presentation discusses alternative approaches to providing safety
and security in airports. The trend in security has been towards a common
solution, frequently based on ‘more-is-better’, heavily dependent on
technology, and ofen executed in a one-size-?ts-all approach. Too
ofen this ignores a number of more basic questions, from what the real
risks are to what the cultural attitudes and conditions are. By treating
security and the management of risk as a problem to be solved with a
standardised, technology-centric solution, we miss oher valid solutions
and approaches that can be as efcient while being more cost effective.
12:35 - 12:45
Q&A
12:45 - 14:00
LUNCH
DAY 1 - TUESDAY 25 MARCH
09:05 - 17:35
AVIATION SECURITY, BORDER
CONTROL & FACILITATION
ROOM: 3
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE &
EXPO 2014 - OPENING ADDRESS - ROOM 5
Ana Pastor Julián, Minister, Ministry of Public Works, Spain
09:00-09:05 All conference tracks will begin promptly five minutes
after the opening address
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIRS
Brian Engle, Station Manager, Southwest Airlines Co, USA
Jean Salomon, Principal, JSCP, France
Art Kosatka, CEO, TranSecure Inc, USA
09:10
AIRPORT SECURITY CHALLENGES
José Luis Nieto Garrido, Head - Security Division, Aena, Spain
The presentation will discuss the main challenges of airport security and
customer services, including regulations, costs, training, operations,
quality and innovations in airport security.
09:35
EFFECTIVE AND EFFICIENT SECURITY PROGRAMMES
FOR TODAY’S WORLD
Neil Parry, Vice President, Service Delivery, Canadian Air
Transport Security Authority, Canada
With budgets tightening across all sectors, it is becoming increasingly
important for aviation security programmes to remain effective while
?nding efciencies. The Canadian Air Transport Security Authority
(CATSA) is focusing on innovative cost-effective solutions to enhance
training, add security value and improve passenger facilitation. Neil Parry,
VP of Service Delivery, will speak about CATSA’s 2013-2014 strategic
objectives centred on security process improvements, security screening
and effectiveness, as well as various initiatives focused on screening
ofcer performance optimisation. In collaboration with its screening
contractors and industry partners, CATSA continues to focus on improving
operations at 89 airports across Canada.
10:00
AVIATION SECURITY VERSUS FACILITATION
Ahmed Juma Al Shamisi, Senior Manager Security, Abu Dhabi
Airports Company, United Arab Emirates
10:25 - 10:35
Q&A
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DAY 1 TUESDAY 25 MARCH
16:05
PASSENGER FACILITATION OPPORTUNITIES THROUGH
THE HARMONISATION OF INTERNATIONAL SECURITY
STANDARDS
T J Schulz, President, Airport Consultants Council, USA
Efforts are under way by the US, EU, Canada and Australia to harmonise
the screening of liquids, aerosols and gels at passenger checkpoints.
What are the prospects and obstacles in implementing a harmonised
approach? Are there opportunities to implement additional passenger
processing standards, such as carry-on baggage and checked baggage?
This session will focus on the technology and operational considerations
facing international stakeholders in a quest to unify security standards
and practices.
16:30
TSA AND INTERNATIONAL STANDARDS
HARMONISATION: HOW DO WE GET THERE?
Lawrence Studdiford, National Aviation Systems Practice
Leader, URS Corporation, USA
As the United States’ Transportation Security Administration (TSA)
continues to evolve its standardisation of screening passengers and
checked baggage, coupled with the progression of risk-based security, the
need for harmonisation with the international aviation community is ever-
present. This session will focus on the mission of the TSA with respect
to passenger and checked baggage security, and provide a synopsis of
its Planning Guidelines and Design Standards for Checked Baggage
Inspection Systems (PGDS) and Checkpoint Design Guide (CDG).
16:55 - 17:00
Q&A
17:00 - 17:05
SPEAKER CHANGE OVER
17:05 - 17:35
PANEL DISCUSSION: FINDING THE BALANCE BETWEEN
BETTER SECURITY AND IMPROVED THROUGHPUT
Abdulhameed Abalary, Managing Director, KAIA Jeddah Airport,
Saudi Arabia
Neil Parry, Vice President, Service Delivery, Canadian Air
Transport Security Authority, Canada
Philipp Kriegbaum, Vice President - Corporate Safety and
Security, Fraport AG, Germany
Ronald Augustin, Deputy Senior Vice President Security
Services, KLM Royal Dutch Airlines, Netherlands
More security means more cost, more congestion, slower processing,
angrier passengers – is there a better equation?
- A realistic assessment of your throughput choke points: architectural,
technology, regulatory, procedural, training – or all of the above
- De?ning ‘better security’ through a threat/vulnerability assessment
(how much security is enough) and a resulting Concept of Operations
- Technology is no the only answer – but it makes up for a lo of human
error
- Waiting for Godo – will the promised new technology ever get here?
When it does, will it ever stop changing?
- Maintaining the ?exibility to respond to what’s happening here, no an
event 6,000 miles away
17:35
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AENA AEROPUERTOS
14:00
COMMUNITY ENGAGEMENT AND A COMMON COMMAND
CENTRE
Neville Hay, Detective Sergeant Counter Terrorism Intelligence
Unit, Sussex Police, UK
In times of austerity, how can the industry and law enforcement enhance
security at a low cost, engaging with employees and key stakeholders?
By making use of a common command and control centre and crisis suite.
Detective Sergeant Neville Hay will show how a community engagement
programme can enhance security by attempting to reduce the threat,
vulnerability and risk from terrorism and serious organised crime; how
the engagement programme links in with key stakeholders working more
closely together and sharing a common command and control centre,
using technology to enhance that security.
14:25
THE SEARCH FOR EFFECTIVE SECURITY TRAINING
Shigeru Uno, Senior Manager, Narita International Airport
Corporation, Japan
Anyone involved in the ?eld of aviation security stresses the importance
of security training. But at the same time everyone knows there is only a
handfl of efcient training courses. It is easy to say but hard to do. This
presentation will discuss effective training and will introduce various
trials.
14:50
DEVELOPMENT OF THE ULTIMATE PASSENGER
EXPERIENCE AT GATWICK
David Rees, Business Systems Manager - Terminals & Security,
Gatwick Airport Limited, UK
David will cover the development of innovative products across the
passenger journey, starting off-site with the new Gatwick Airport
website, moving on-site with revolutionary bagdrop concept based on
web services. Then into security with face recognition for queue timing,
iris scanning for domestic border security and the highest throughput
security lane in the world. Afer that he will move to focus on how Gatwick
partnered with the UK Border Force to implement similar technologies to
drive performance at the border. The ultimate passenger experience will
prove that no queues is no only a target – it’s a reality.
15:15
AUTOMATED PASSPORT CONTROL – A CASE STUDY AT
HOUSTON AIRPORTS
Mario Diaz, Director of Aviation, Houston Airport System, USA
As Aviation Director for the City of Houston, Mario Diaz has seen ?rsthand
the processes associated with the implementation of an automated
passport control (APC) system. Houston’s George Bush Intercontinental
Airport (IAH) began using the kiosk-based system for the processing of
arriving international air passengers in January 2014, joining a handfl
of oher US airports to employ the new technology in its earliest stages.
APC kiosks gather and submit the passenger’s required information
electronically through a simple scan of the passport, leading to a reduction
in processing time of up to 40%. Diaz will provide a personalised view of
the bene?ts and challenges associated with APC implementation.
15:40 - 15:50
Q&A
15:50 - 16:05
BREAK
ASBCF
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CONFERENCE PROGRAMME
16
Rawson on the retailer’s perspective. How can we leverage the energy and
spontaneity of this ?ash retailing into the airport? Through an exensive
survey of current pop-ups around the globe, we will demonstrate how
public and private spaces can be made adaptable and ?exible to include
fashionable goods, dining and entertainment while showcasing good
design, art and architecture within the airport environment. A case study
will be presented.
10:20
THE ‘WOW’ IN RETAIL
Padraig Drennan, President North America, World Duty Free Group, USA
10:50 - 11:10
BREAK
11:10
ISHOPCHANGI – HOW CHANGI IS UTILISING
E-COMMERCE TO GROW ITS RETAIL
Jeffrey Gwee, Assistant Vice President, Online Retail (Airside
Concession Division), Changi Airport Group, Singapore
With the strong prevalence of internet use in our everyday life, coupled
with a rapid global internet adoption rate, the internet has made a
profound impact on everyone’s lives in various ways. Retail is no
exception, as e-commerce continues to grow at a phenomenal rate.
With such ongoing trends, Changi Airport has introduced iShopChangi,
an online platform that allows customers to pre-purchase items before
collecting them as they depart from Changi Airport. Here, we discuss the
key considerations behind the setting up of iShopChangi, and the journey
in creating the online platform to support airport travel retail.
11:40
SOCIAL MEDIA AS A DRIVER FOR AIRPORT GROWTH?
Bernard Lavelle, Sales Director, London City Airport Ltd, UK
The power of social media and how London City Airport utilises this new
medium to develop its online brand and presence, as well as driving new
business from passengers and airlines. A peek behind one of the most
successfl social media users within the aviation industry. Learn how to
do it the London City way.
12:10
CROWDSOURCING AS A TOOL IN SERVICE
DEVELOPMENT: QUALITY HUNTERS
Joni Sundelin, Senior Vice President, Finavia Corporation,
Finland
In order to enhance the passenger experience Finavia - Helsinki Airport
in cooperation with one of its airline partners, Finnair, wanted to involve
customers in service development to frther enhance the passenger
experience. Quality Hunters focuses on social media. The initiative builds
on the active Twitter community, which encourages interaction between
community members and the experts at Helsinki Airport and Finnair. In
addition, creative workshops are organised in Helsinki for community
members and service development professionals. The results are
encouraging in implementing crowdsourcing as a ?xed part of Helsinki
Airport’s service development processes.
12:40
BRAND EQUITY AND SOCIAL MEDIA – A MATCH MADE
IN HEAVEN
Dr Barbara Jensen-Vorster, Senior Executive Manager:
Communication & Marketing, Gautrain, South Africa
Social media is a misnomer. It is people connecting, creating relationships
in ways that were never possible before. Public transport is integrated
at the very core of society, providing places and experiences at the very
epicentre of people’s lives. We are part of their conversations. Social
DAY 1 - TUESDAY 25 MARCH
09:05 - 17:30
COMMERCIAL DEVELOPMENT,
RETAIL & MEDIA - ROOM 6
Media includes advertising, marketing, digital and social media
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE &
EXPO 2014 - OPENING ADDRESS - ROOM 5
Ana Pastor Julián, Minister, Ministry of Public Works, Spain
09:00-09:05 All conference tracks will begin promptly five minutes
after the opening address
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIRS
Randy Goodman, General Manager - Concessions Commercial
Development, Houston Airport System, USA
Alan Gluck, Director - Business Development, AirMall USA Inc,
USA
09:10
PLANNING YOUR COMMERCIAL SUCCESS
Thomas Hoff Andersson, Director of Airport Optimization,
Copenhagen Airports, Denmark
Building on last year’s presentation of how Copenhagen Airport has
successflly increased the utilisation of check-in facilities through
optimisation of check-in counter opening patterns and daily allocation of
check-in areas, we show how the knowledge from check-in and security
planning is applied to increase spend per head for the concessionaires
at Copenhagen Airport. Examples of revenue-increasing initiatives
include optimised stafng at cashier desks, securing a match between
concessionaire language competence and passenger nationality,
dynamically changing concessionaire offerings to match passenger spend
pro?les, and considering the entire travel value chain as a commercial
opportunity.
09:40
NEW NON-AERONAUTICAL REVENUE FROM POP-UP
RETAIL WITH LITTLE CAPITAL INVESTMENT
Nancy Stern, In-House Architect, Vancouver Airport Authority,
Canada
Pop-up retail is a growing business model for landlords including
airports. Ms Rawson will focus on the retailer’s perspective and Ms
Stern on the airport/landlord perspective. In 2010, Vancouver hosted
the Olympic, prompting YVR to create entertainment zones ensuring
a successfl Departure Day passenger experience. These pop-up-style
spaces are still in use for seasonal entertainment and short-term
product placement. YVR is now expanding the programme to create
pop-up opportunities to test new brands and maximise available spaces
within existing holdroom areas with little/no capital investment. This
presentation will explain the planning and design criteria for these new
non-aeronautical revenues.
10:00
POP-UP SHOPS – COMING TO AN AIRPORT NEAR YOU?
Rosemarie Rawson, Master Professional, TranSystems, USA
Pop-up shops are all the rage in retail, from clohing stores to taco
stands. Ms Stern will focus on the airport/landlord perspective, Ms
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DAY 1 TUESDAY 25 MARCH
CDRM
Alan Gluck, Director - Business Development, AirMall USA Inc,
USA
Contract models aim to balance risk and reward in the airport’s
favour – does the standard concession contract always create optimal
commercial value? Airports traditionally want low-risk, high-return
commercial terms, and standard concession contracts have long been the
preferred safe structure for achieving this. But with consumer behaviour
changing fast, technology disrupting the traditional retail model and the
airport journey constantly evolving, what real options exist for driving
incremental revenue growth through different contract models?
- Are JVs just a way for operators to transfer risk?
- Do ‘innovative’ contract models actually work?
- Partnering for constant evolution
- Structuring contracts to deal with uncertainty and change (case studies)
15:45 - 16:00
BREAK
16:00
NEW QUITO AIRPORT: OPTIMISING PERFORMANCE
FOR THE STAKEHOLDERS
Andrew O’Brian, CEO and President, Corporación Quiport SA,
Ecuador
Opened on 20 February 2013, the new Quito Airport provided a stepping
stone for aviation in Ecuador. With a longer runway at lower altitude, and
state-of-the-art facilities, this airport provides a unique opportunity to
deliver and exceed the expectations of the stakeholders. This presentation
summarises the dynamic ?rst year of operations at the airport, with
international trafc booming at 12% growth, strong route development
including direct ?ights to Europe, frequent B747-800F operations and
rapid development of the airport city. Particular focus will be on the
stakeholder interaction that enhances performance and ?nancial returns.
16:30
MUMBAI AND SAINT PETERSBURG: TWO MAJOR
TERMINALS OPENING IN 2013
Robbie Gill, Managing Director, The Design Solution, UK
These two major terminals re?ect the latest in airport retailing in
very different parts of the world. India is one of the fastest-growing
markets in the airport sector, and Russians are among the most
important nationalities in terms of their spend. The presentation will
make a comparison between the two markets, the two terminals, the
two planning solutions, the two design approaches and the different
approaches to the commercial offer.
17:00
AIRPORTS IN TRANSITION
Michael Martin, Vice President - Technical Services, DAA
International, Ireland
Airports are facing a huge de?cit in infrastructural fnding against a
market of growing customer demand. The public sector is looking to
privatisation and concessions to mitigate this de?cit. This session will
focus on the multiplicity of solutions currently available to airports in
meeting market demand, and the impacts that these solutions can have on
culture, management focus and operational logistic. Responses to market
demands range from airport private-sector transactions and concession
holdings to increasing non-aeronautical revenues, infrastructural and
operational efciencies. Dublin Airport’s experiences and lessons learned
will be used to demonstrate airports in transition.
17:30
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AENA AEROPUERTOS
media can improve the image of public transport companies because it
is: immediate or ‘real time’; interactive/capable of intensive dialogue;
individual/one-to-one communication; effective at reaching a younger
audience than usual; good for sharing information and creating awareness
among many users; usefl in communicating brand personality.
13:10 - 14:15
LUNCH
14:15
INTRODUCTION BY PANEL CHAIR - GROWTH-FOCUSED
CONTRACT MODELS
Jeremy Corfield, Director, Concession Planning International
Australia Pty Ltd, Australi
14:20
COMMERCIAL INNOVATION – GROWTH-FOCUSSED
PARTNERSHIPS
Andrew Harrison, Managing Director, London Stansted Airport, UK
For the last three years Stansted has been voed the World’s Best Airport
for Low Cost Travel by Skytrax. Since moving into new ownership by
M.A.G in 2013 it is now able to compete in the London market and realise
its poential. Although the airport is relatively new, optimisation of the
retail space requires toal transformation of the end-to-end passenger
journey through the airport. Andrew will provide an insight into the
physical transformation taking place at Stansted, the principles behind it
and how Stansted is working hard to ensure that the interests of its retail
partners are aligned with the rest of the airport operation.
14:40
THE NEW AIRPORT INVETORS AND WHAT THEY WANT
Stuart Condie, Director, Direct Infrastructure Partners Ltd, UK
There is a new breed of airport investor – those wanting long-term
stable returns to match their own liabilities. They might be pension
fnds, or sovereign wealth fnds or insurance company fnds. How and
why are they different to infrastructure fnd investors, and what do they
want? They look for low-risk businesses together with high-quality and
predictable earnings. What kinds of airports do they want and how might
they manage their investments? Examples will be provided.
15:00
SUCCESSFUL CONTRACT MODELS – A VIEW FROM AN
AIRPORT INVESTOR AND MANAGER
Peter Poungias, Executive Director Commercial and Property
Activities, AviAlliance GmbH, Germany
• Potential contract models available in the market
• Characterisation by risk and reward structure
• Experience of AviAlliance with different contract models
in relation to various commercial businesses (retail,
advertising, parking)
• Lessons learned and outlook
15:20 - 15:45
PANEL DISCUSSION: GROWTH-FOCUSED CONTRACT
MODELS
Jeremy Corfield - Director, Concession Planning International
Australia Pty Ltd, Australia
Andrew Harrison, Managing Director, Stansted Airport, UK
Dr Evangelos Peter Poungias, Executive Director Commercial
and Property Activities, AviAlliance GmbH, Germany
Stuart Condie, Director, Direct Infrastructure Partners Ltd, UK
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CONFERENCE PROGRAMME
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10:25
IMPACTS OF AGEING TRAVELLERS ON AIRPORTS
Steve Wareham, Vice President, Trillion Aviation, USA
The number of elderly travellers is increasing, challenging airports and
airlines to respond to the physical and psychological needs of this important
demographic. A broad understanding of the current impact of ageing
travellers on airports and what is being done to accommodate them was the
topic of a research project commissioned by the Transportation Research
Board, Airport Cooperative Research Program. The results are signi?cant.
10:50 - 11:00
Q&A
11:00 - 11:20
BREAK
11:20
FUTURE CHALLENGES ON MANAGEMENT OF PASSENGERS
WITH DEMENTIA
Roberto Castiglioni, Editor-in-Chief, Reduced Mobility Rights
Limited, UK
Passengers with dementia are a perfect example of the serious challenges
invisible disabilities will bring in the fture. Over 65s will increase to over
30% of the population by 2060. Affecting 800,000 in the UK, dementia is
a growing concern for airports and airlines. People with dementia ofen
experience speech impairment, disorientation, hallucinations and aggressive
behaviour. A broader understanding of dementia and speci?c training will be
key elements to cope with the problem. There are readily available solutions
to assist those who are able to perform basic safety tasks, yet are in need of
constant monitoring.
11:45
DISABILITY AND AGEING: COLLABORATION OF AIRPORTS
AND ACCESSIBILITY FOR PRMS
Eric Lipp, Executive Director, Open Doors Organization, USA
The presentation will discuss how airports collaborate with airlines,
community groups and professionals to be sure that everyone is included.
It will describe how US airports have been taught to collaborate, and how
Europe, Asia, Africa and South America can be prepared for the fture of more
access with the ageing population. A coalition has been formed across the
USA to help airports go beyond ADA and really understand the customer who
is ageing or has additional needs.
12:10
BEYOND WAITING TIMES – IMPROVING PASSENGER
SATISFACTION WITH AIRPORT SECURITY
Damien Kobel, Director, DKMA, Switzerland
When it comes to improving levels of satisfaction with security, most airports
focus on shortening the queues. This is expensive and although it can help,
research shows that having very short queues does no guarantee high
levels of passenger satisfaction. There is an alternative: providing the level
of service that passengers want. We will present the key ?ndings of our
passenger research to help airports understand what passengers want/expect
from the security process. Learn what drives satisfaction with airport security
and how to manage expectations, and see best practices from airports around
the world.
12:35
PLANNING FOR THE UNPLANNED
Douglas Stolls, Manager of Guest Relations and Central Baggage,
Virgin America, USA
Kavaragu Mtambuzi, DOT Compliance Analyst, Virgin America, USA
Within a six-month timeframe, two separate incidents occurred that shut
down each of Virgin America’s two hubs. Valuable lessons from the ?rst
incident were put to the test during the second incident. How does service
recovery work within an organisation whose guests have high expectations?
DAY 1 - TUESDAY 25 MARCH
09:05 - 17:50
CUSTOMER SERVICE & PASSENGER
EXPERIENCE - ROOM 4
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE & EXPO
2014 - OPENING ADDRESS - ROOM 5
Ana Pastor Julián, Minister, Ministry of Public Works, Spain
09:00-09:05 All conference tracks will begin promptly five minutes
after the opening address
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIRS
Beverly Lewis, Regional Manager, Alaska Airlines, USA
Hiosvany Muina, North America Regional Manager Airports, Copa
Airlines, USA
Understanding our passengers.
09:10
UNDERSTANDING THE LINK BETWEEN MULTICULTURAL
COMPETENCY AND PASSENGER/CUSTOMER SERVICE
Dr Sandra Casey-Buford, Director of Strategic Research/Diversity,
Massachusetts Port Authority, USA
Any discussion about the passenger experience in 2014 and beyond must
include a consideration of diversity and inclusion (D&I). In an increasingly
diverse world, there is no ‘typical’ passenger or customer. Therefore there is
a need for a D&I ‘lens’ as a key success factor in all passenger enhancement
initiatives and programmes. Research has shown that organisations
implementing effective internal diversity and inclusion strategies have
employees/staff who exhibit a higher degree of multicultural competency
when handling passengers/customers from varying backgrounds. In addition,
there are a number of emerging D&I issues that have come to the fore,
including a growing focus on generational diversity, multicultural recruiting/
retention, social justice and security issues.

09:35
HOW DIVERSITY IMPACTS YOUR EMPLOYEES AND
ENGAGES YOUR CUSTOMERS
Marcia Castillo, Operations Manager, Alaska Airlines, USA
The presentation will enable the audience to understand the importance of
diversity in their customers and employees and apply it in their day-to-day
operations. It will no provide all the answers but listeners will walk away with
a better understanding of this ofen overlooked topic.
10:00
THE NEXT CASE FOR AIRPORT ACCESSIBILITY – THE
‘MATURING’ PASSENGER
David Capozzi, Executive Director, United States Access Board, USA
Cedric Curtis, Vice President, Aviation, RS&H (Reynolds, Smith and
Hills), USA
We will brie?y outline the problem of airport passenger accessibility and
mobility presented by dramatic shifs in ageing demographic worldwide.
Every airport should offer every passenger, regardless of physical capability,
the ability to move, either horizontally or vertically, through all public spaces
with minimum difculty. We will review a timeline of accessibility guidelines
and implementation in US airports (presented by the US Access Board). A case
study will be offered of a current airport accessibility project. Finally, we will
advocate for fture airport designs that include accommodations and technology
addressing the physical and cognitive limits of mature world travellers.
19 www.passengerterminal-expo.com
DAY 1 TUESDAY 25 MARCH
16:05 - 16:35
PANEL DISCUSSION: AIRPORT TERMINAL EVACUATION,
SHELTERING-IN-PLACE, AND REPOPULATION
Dr James Smith, President - PANEL CHAIR, Smith-Woolwine
Associates Inc, USA
Andy Lester, Chief Operating Officer, Christchurch International
Airport, New Zealand
Edward Kobuthi, Airport Manager - JKIA Nairobi, Kenya Airports
Authority, Kenya
Jacqueline Yaft, Deputy Executive Director Operations and
Emergency Manager, Los Angeles World Airport - Los Angeles
International Airport, USA
Dr Mary Kerins, Head of Health and Safety, Sustainability and
Environment, DAA plc, Ireland
Ken Greene, Deputy Manager for Airport Operations, Denver
International Airport, USA
A panel of airport, airline and consultant experts will discuss best practices
for responses to incidents in airport passenger terminals. The focus will be
on planning for and managing terminal evacuations, sheltering-in-place, and
repopulation. Natural and man-made disasters can cause these responses,
and evacuation and sheltering-in-place are major components of risk
management and business continuity.
- Best practices for airport passenger terminal evacuations
- Best practices for airport passenger terminal sheltering-in-place
- Repopulation procedures afer evacuation or sheltering-in-place
- Planning tools to ease preparation for terminal responses to emergencies
16:35 - 16:50
BREAK
16:50
CRITICAL SYSTEMS REVIEW – CASE STUDY
John Lenahan, Director, Engineering Projects, Vancouver Airport
Authority, Canada
Airports are complex facilities requiring advanced risk management
and capital planning. This case study integrates these facets of airport
management. Presented here is a novel modelling process that identi?ed
and prioritised airport infrastructure risks and risk response plans to inform
capital planning. The trigger for this exercise was a watermain break in a
terminal. The leak directly impaired the operation of a baggage handling
system located below, causing signi?cant disruption to airport operations.
The event highlighted the requirement to flly understand airport system
vulnerabilities and interconnections, and the opportunity to exploit this risk
knowledge for more informed planning.
17:15
AIRPORT SAFETY: CURRENT AND FUTURE TRENDS AT
INTERNATIONAL AIRPORTS
Alberto Lopez, Airport Director, Lleida-Alguaire Airport, Spain
Carlos Berenguer, Airport Planning & Design Director, AERTEC
Solutions, Spain
European aeronautical security agencies have been increasing the amount of
pressure on ICAO member countries regarding the adaptation of their airport
facilities and procedures to ICAO standards. The member states are required
to generate coherent state regulations following ICAO documentation. The
larger the list of safe airports becomes, the more we see the bene?ts of this
pressure. Achieving this certi?cation entails an enormous amount of work,
with certain processes needing to be standardised. Once this objective has
been reached, levels of safety must be improved on a daily basis, with the use
of new technologies an ever-important factor.
17:40 - 17:50
Q&A
17:50
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AENA AEROPUERTOS
13:00 - 13:10
Q&A
13:10 - 14:15
LUNCH
14:15 - 14:20
INTRODUCTION BY PANEL CHAIR
Dr James Smith, President, Woolwine Associates Inc, USA
Irregular operations and passenger experience.
14:20
KEYNOTE: TERMINAL EVACUATION: SHELTERING IN PLACE
AND REPOPULATION – THE CASE OF JKIA
Edward Kobuthi, Airport Manager - JKIA Nairobi, Kenya Airports
Authority, Kenya
The Jomo Kenyatta International Airport was gutted by ?re on the night of
7 August 2013, reducing the terminal to a shell and causing the closure of
the airport. Within hours, temporary structures were erected and the airport
reopened. Tents were used as arrival halls as well as holding lounges. For the
nex two months, intensive construction work took place. The parking garage
was converted into an arrivals hall. Daily meetings took place involving all
agencies, demonstrating utmost cooperation.
14:50
EMERGENCY PREPAREDNESS – ARE WE READY?
Jacqueline Yaft, Deputy Executive Director Operations and
Emergency Manager, Los Angeles World Airport - Los Angeles
International Airport, USA
The presentation discusses the different aspects of writing effective
emergency plans, training and exercising within an airport community to
ensure we are ready. The speaker will share lessons learned from previous
incidents such as a snow blizzard, a plane crash, opening a new terminal and
power outages. She will also discuss two major issues airports and airlines
should prepare for. The ?rst is communications and how they can hinder an
effective response and jeopardise public safety. The second will be setting up
a Family Assistance Centre during an incident and what necessary steps must
be taken in advance.
15:15
ENHANCING THE PASSENGER EXPERIENCE AFTER A
NATURAL DISASTER
Andy Lester, Chief Operating Officer, Christchurch International
Airport, New Zealand
How has Christchurch International Airport enhanced the passenger
experience since the devastating earthquake in 2011? What were the lessons
learned from the disaster, and how did we build those into our new way of
doing business and enhancing the entire experience for all our customers
while in the airport?
15:40
PROVIDING CUSTOMER SERVICE DURING EMERGENCY
OPERATIONS
Ken Greene, Deputy Manager for Airport Operations, Denver
International Airport, USA
An overview of the critical elements of providing service to passengers
during emergency operations. The presentation will focus on the development
of a plan that will address considerations such as coordinating services
boh on and off the airport, addressing the needs of stranded passengers,
communications and the effective utilisation of staff resources. It will also
include a review of training that is provided to employees, and steps that are
taken to re-establish normal operations.
CSPE
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CONFERENCE PROGRAMME
20
10.40 - 11:00
BREAK
11:00
AIRPORTS: GROWTH THROUGH SUSTAINABILITY –
INITIATIVES AND PROGRESS AT CSIA, MUMBAI
Loveleen K Garg, Assistant General Manager, Mumbai
International Airport Private Limited, India
Along with wonderfl economic and societal impacts, aviation also
has a few environmental consequences. To achieve balanced growth,
sustainable development has become the need of the hour. In the 38th
Assembly, ICAO concluded a global endorsement addressing climate
change. In airport operation, intensity of environmental impacts such as
carbon emissions, energy consumption, air and noise pollution, waste
management, biodiversity, etc. may be reduced by adopting appropriate
mitigation measures and going beyond the ordinary approaches.
At Mumbai Airport, we have started practising unconventional and
alternative solutions to achieve sustainable growth, and communicating
our performance to stakeholders through GRI reporting.
11:30
THE IMPORTANCE OF ENVIRONMENTAL
CONSIDERATIONS IN AIRPORT MASTER PLANS
Maria Sanchez Sampedro, Environmental Project Manager,
Ineco, Spain
The presenters are pioneers in the implementation of strategic
environmental assessments comprising noise fooprint simulations,
carbon fooprint, energy efciency studies, etc, creating green airports.
The presentation compiles our experience at international airports such
as Kuwait, Cartagena de Indias (Colombia) and Costa Rica. It focuses on
the process for assessing the environmental consequences of alternative
fture developments. Our goal: to ensure coherent airport development,
effective integration with the environment, and proper coordination
between the different administrations. We will also point out how usefl
SEA is in the decision-making process when airport developments are
involved in the land use plans.
12:00
TRAVELLING TOWARDS SUSTAINABILITY
Dr Mary Kerins, Head of Health and Safety, Sustainability and
Environment, DAA plc, Ireland
The presentation will outline how DAA manages sustainability at its
airports, its priorities and key challenges. Some examples of progress to
date will be discussed. Key challenges facing airports in developing an
effective sustainability strategy will be outlined.
12:30 - 13.45
LUNCH
13:45
ENVIRONMENTAL STEWARDSHIP ON AIRPORT
PROJECTS
Chris Chalk, Aviation Practice Leader, Mott MacDonald Limited,
UK
Environmental stewardship combined with economic growth and social
responsibility are the three core elements usually referred to as the ‘triple
botom line’. The introduction of these three facets into projects takes the
development process beyond that offered by conventional environmental
impact assessments and builds awareness, stakeholder engagement
and cultural relevance. Collectively these aspects are ofen referred to as
‘sustainability’. To illustrate the points, reference will be made to aviation
projects in Hong Kong, North America and UK, to demonstrate how
setting environmental performance criteria at the outset has delivered
signi?cant bene?ts in respect of the triple botom line.
DAY 1 - TUESDAY 25 MARCH
09:05 - 17:35
ENERGY, ENVIRONMENTAL ISSUES
& SUSTAINABILITY - ROOM 8
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE &
EXPO 2014 - OPENING ADDRESS - ROOM 5
Ana Pastor Julián, Minister, Ministry of Public Works, Spain
09:00-09:05 All conference tracks will begin promptly five minutes
after the opening address
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIRS
Emanuel Fleuti, Head of Environment, Flughafen Zürich AG,
Switzerland
David Tomber, Aviation Planning Program Manager, Port of
Seattle, USA
09:10
EFFICIENCY AS A KEY TO QUALITY ENVIRONMENTAL
MANAGEMENT AT AIRPORTS
Ana Salazar, Head of the Quality & Environment Division, Aena
Aeropuertos, Spain
Efciency is key to making it through challenging times. Despite the
current global economic situation, Aena Aeropuertos, with the aim
of making the rendering of air transport services compatible with
environmental proection while delivering the highest quality standards,
is carrying out a wide range of actions during the planning, execution
and operation of its airport infrastructures, in a most cost-effective
manner. These actions include initiatives to reduce consumption of natural
resources at airport facilities, implementation of renewable energy
systems and energy-efciency techniques, noise and emissions control
programmes and integration of environmental and quality management
systems, according to international standards.
09:40
HELP ME HELP YOU!
Grethe Fremo, Environmental Advisor, Avinor, Norway
Spearheading carbon management through the Airport Carbon
Accreditation scheme. How can we get better and greener across
organisational and operational boundaries? Our experience at Trondheim
Airport, along with a few hopes and wild ideas.
10:10
TERMINAL PERFORMANCE ASSESSMENT THROUGH
NEURAL NETWORK TECHNIQUES
Jean-Luc Martin, Aviation Sustainable Development Director,
Egis, France
The hype is on sustainable performance, including social, economic and
environmental issues, through ?nancial and non-?nancial indicators.
The aviation sector has provided the Global Reporting Initiative with
speci?c indicators for its industry, but can airport operators measure the
overall performance of a terminal as single holistic ?gure? Can the same
approach be used on ‘similar’ terminals given all exernal factors that
in?uence performance? Egis, with its worldwide experience in airport
engineering and design, explored usage of neural networks techniques,
which provides encouraging answers to these questions, using available
data collected on public sources.
21 www.passengerterminal-expo.com
DAY 1 TUESDAY 25 MARCH
17:00 - 17:05
SPEAKER CHANGE OVER
17:05 - 17:35
PANEL DISCUSSION: WILL AIRPORTS IN THE FUTURE
BE ENVIRONMENTALLY SUSTAINABLE - AND HOW SO?
Loveleen K Garg, Assistant General Manager, Mumbai
International Airport Private Limited, India
Elliot Black, Deputy Director Airport Planning & Programming,
Federal Aviation Administration (FAA), USA
David Tomber, Aviation Planning Program Manager, Port of
Seattle, USA
Coen Siezenga, Business Performance Manager, theGROUNDS,
Amsterdam Airport Schiphol, Netherlands
Today’s airports are in many cases legacy airports with older
infrastructure developed over decades. The current operation of such
infrastructures is costly and in some cases no sustainable. New
approaches are required for greening the airports: fewer resources for
the construction of buildings and fewer resources – in particular energy
– for the operation of the infrastructure. Ultimately, the buildings will
be emission free and using only renewable resources. The discussion
will focus on the changes and opportunities for airports to achieve this
ultimate goal.
- The scope and meaning of an environmentally sustainable airport
- The key drivers for the fture greening of airports
- Where is the emphasis of environmental consideration of airports
17:35
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AENA AEROPUERTOS
14:15
DON’T STOP PLANNING: LESSONS LEARNED
THROUGHOUT NEW TERMINAL EXPANSION
Ted Anasis, Manager, Airport Planning, San Diego County
Regional Airport Authority, USA
Can an airport plan sustainable innovations while balancing current
stakeholder and airline needs? Can the planning process improve
passenger experience while expanding airport operations? Is it possible
to work efciently through environmental review through design and
construction to ensure the original intent is achieved, knowing the
process takes time? This session will showcase the planning process
throughout San Diego Airport’s $907m 10-gate, LEED-certi?ed
terminal expansion – Green Build – which includes a soaring light-?lled
concession core, overhaul of landside access and navigation of challenging
environmental issues in a dynamic planning and design environment.
14:45
INTEGRATING SUSTAINABILITY INTO AIRPORT
TERMINAL MASTER PLANNING
David Tomber, Aviation Planning Program Manager, Port of
Seattle, USA
Seattle Airport has developed an exciting new approach to integrating
sustainability as a core strategic consideration into every step of a
traditional airport terminal masterplanning process, rather than treating
sustainability as an add-on management element. The master plan will be
the ?rst of its kind in the United States, and Seattle Airport has received
a signi?cant grant from the Federal Aviation Administration (FAA) to
develop this framework. Planning horizons in the master plan will be
aligned with a comprehensive environmental strategy that establishes
sustainability goals and performance metric for energy, carbon, water,
waste and materials.
15:15 - 15:30
BREAK
15:30
FAA PERSPECTIVES ON PLANNING AND FINANCIAL
ISSUES IN TERMINAL DEVELOPMENT
Elliot Black, Deputy Director Airport Planning & Programming,
Federal Aviation Administration (FAA), USA
The presentation will discuss FAA initiatives for improving sustainable
airport development and airport capacity.
16:00
THE BEST PRACTICES OF ENVIRONMENT
MANAGEMENT AT INCHEON AIRPORT
Chul-min Koo, Manager of Environment Management Team,
Incheon International Airport, Korea
The presentation will deliver the best practices of environmental
management for airport operation, construction and planning, using
Incheon Airport as a case study. How can we efciently manage
environmental aspects related to airport operations and constructions?
Koo will detail, among oher solutions, the introduction of PMIS in the
?eld of airport construction environmental management.
16:30
OPERATIONAL MEASURES TO REDUCE CO2
EMISSIONS AT AIRPORTS
Julia Municio Llanes, Environmental Expert, SENASA: Services
and Studies for Air Navigation and Aeronautical Safety, Spain
The presentation will outline the conclusions of a study conducted at
Barcelona - El Prat airport in relation to the application of different
operational measures aimed at reducing fel consumption and CO2
emissions from aircraf and vehicles operating on the airport.
EEIS
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CONFERENCE PROGRAMME
22
airports in terms of passenger trafc include Madrid Barajas, Barcelona-El
Prat, Palma de Mallorca and Málaga-Costa del Sol. It is an exensive and
leading network standing out for its experience, capacity and professional
team managing airport services, with modern and fnctional airports
featuring the latest technologies.
10:40 - 11:00
BREAK
11:00
USER EXPERIENCE OF AIRFIELD LIGHTING CONTROL
AT SINGAPORE CHANGI AIRPORT
Kian Wei Lee, Manager, Passenger Transportation Systems, Changi
Airport Group (Singapore) Pte Ltd, Singapore
Changi Airport completed an upgrade of the AGLCMS in 2012. One of
the key features of the new system is the multiple-controller operation
concept of lighting control, where Air Trafc Controllers are able to
remoely operate the air?eld lighting independently and simultaneously
within their own area of responsibility. Besides several user enhancement
features, especially to taxiway lighting routing control, Changi Airport has
taken a step frther to improve operating efciency by integrating with
surveillance track data and con?ict alerts to provide automatic routing of
taxiway lighting for aircraf guidance from landing to parking and afer
push-back to take-off.
11:30
AIRPORTS ARRIVALS MANAGEMENT – THE NEXT STEP
TOWARDS AIRPORT INTEGRATION INTO ATM
Francisco de Asís Salguero, Airport Operations Management at
Alicante Airport, Aena Aeropuertos, Spain
On Saturdays throughout June 2013, SEAR live trial sessions were
performed at Palma de Mallorca Airport to assess the bene?ts of
managing airport arrivals for PMI airport stakeholders: Aena as local
ANSP, Palma de Mallorca Airport, Air Berlin, Air Europa, easyJet and
Eurocontrol. For the last 10 years airports have made great efforts to be
integrated into the European ATM, the A-CDM being the ?rst step in this
direction. The live trials address the nex step towards the integration of
the airport into ATM to manage arrivals in a collaborative environment,
improving trafc demand forecast and airport arrival punctuality.
12:00
PRINCIPLES OF NEXTGEN AND THE IMPACT ON
GLOBAL AIRPORT OPERATIONS
Kevin Hightower, Chief Technology Officer - Transportation
Solutions, Lockheed Martin, USA
The FAA’s NexGen initiative, like its SEAR and A-CDM counterparts,
goes beyond the optimisation of airspace and focuses on partners
working together more efciently and transparently in the way they work
and share data. Looking at the latest enhancement to NexGen, Lockheed
Martin’s Time Based Flow Management (TBFM) program, operational in
the United States for the FAA, highlights the reliance on the airport and
ATC to deliver the right sequence of aircraf into the right airspace, at the
right time. Airport capacity, efciency and performance can be enhanced
by the adoption of some key NexGen principles and technologies.
12:30 - 14.00
LUNCH
DAY 1 - TUESDAY 25 MARCH
09:05 - 17:15
MANAGEMENT & OPERATIONS
(inc ACDM, ATC & TAM) - ROOM 2
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE &
EXPO 2014 - OPENING ADDRESS - ROOM 5
Ana Pastor Julián, Minister, Ministry of Public Works, Spain
09:00-09:05 All conference tracks will begin promptly five minutes
after the opening address
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIR
Alaistair Deacon, Chief Aviation Technologist, Lockheed Martin
IS&GS, UK
09:10
A-CDM APPLICATIONS DURING THE SINGLE RUNWAY
OPERATIONS AT DUBAI INTERNATIONAL
Velissarios Eleftheriou, Aeronautical Strategy Manager, Dubai
Airports, United Arab Emirates
Dubai International (DXB) will be closing one of its two runways for
essential pavement rehabilitation for a period of 80 days starting 1
May 2014. Although the airport schedule has been adapted accordingly,
DXB will be in essence coping with high-intensity single-runway
operations (HISRO) 24/7 during the 80 days. In order to ensure maximum
operational efciency, optimum airport slo utilisation and swif recovery
from possible disruption, the airport is establishing speci?c procedures
according to the A-CDM principles. The presentation will describe the
speci?c CDM procedures involving all airport stakeholders, and the
operational readiness programme adopted.
09:40
COLLABORATIVE PROGNOSIS OF PASSENGER FLOWS
– CDM PREDICTIVE ANALYSIS
Sandor Verhoeven, Capacity Manager Passenger Services,
Amsterdam Airport Schiphol, Netherlands
Long queues at security/border control is a problem no only encountered
at Amsterdam Airport Schiphol. To respond, AMS launched a project
together with its stakeholders: Collaborative Prognosis of Passenger
?ows on Schiphol Borders (CPPS). This model combines data from all
stakeholders, including airlines, determining the expected arrival patterns
at security/border control. CPPS provides all stakeholders with required
information for optimal resource planning, which will contribute to lower
toal process costs and better passenger experience. AMS chose a solution
that automatically combines input data from all stakeholders to predict
passenger volumes and waiting times, and recommends staff deployment.
10:10
NETWORK AIRPORTS
Fernando Echegaray del Pozo, Director Spanish Airport
Network, Aena Aeropuertos, Spain
The Aena Aeropuertos network manages 46 airports and two heliports
in Spain, serving some 200 million people and participating directly and
indirectly in the management of 15 airports around the world. It is the
largest airport operator in the world in number of passengers. Major
23 www.passengerterminal-expo.com
DAY 1 TUESDAY 25 MARCH
15:40 - 16:10
PANEL DISCUSSION: CDM VERSUS NETWORK A-CDM
AND LOCAL A-CDM – WHAT ARE THE DIFFERENT
APPROACHES?
David Booth, Airport CDM Implementation Manager,
Eurocontrol, Belgium
Velissarios Eleftheriou, Aeronautical Strategy Manager, Dubai
Airports, United Arab Emirates
Francisco de Asís Salguero, Airport Operations Management at
Alicante Airport, Aena Aeropuertos, Spain
The terms CDM and A-CDM are ofen used interchangeably, but can mean
entirely different approaches at airports, the overall project scope and the
stakeholders involved.
• How does simple Collaborative Decision Making differ from the formal
approaches of A-CDM?
• What are the pros and cons of Network A-CDM and Local A-CDM
implementations?
• How do A-CDM projects ft with wider CDM initiatives and projects
within the airport?
• How do the different CDM and A-CDM projects affect stakeholders?
16:10 - 16:15
SPEAKER CHANGE OVER
16:15
A-CDM - AND BEYOND
David Booth, Airport CDM Implementation Manager,
Eurocontrol, Belgium
The presentation will aim to show where we are at present with Airport
CDM, what are the challenges to implementation and what are the
bene?ts of implementation. It will also touch on fture developments of
A-CDM in the near fture, and what comes afer A-CDM, including the
integration of landside operations.
16:45
IMPROVING A-CDM SUPERVISION THROUGH
AUTOMATION OF THE OPERATIONS
Jose Luis Cuena Casas, Airport Applications Development
Manager, Aena Aeropuertos, Spain
A-CDM deployment means an overload of supervision activities at the
Airport Operation Centre. The technology offers many possibilities to
enable this, eliminating repetitive tasks and building rich information to
ease decision making. A particular case is capturing information about
how the apron activities are evolving, integrating them in the A-CDM
platform, and sharing the new information with the rest of the actors.
Technology also improves reactivity through building more aggregate
KPIs to focus any actor involved in critical real-time points and also from a
predictability point of view to build early warnings that require action.
17:15
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AENA AEROPUERTOS
14:00
AIRSIDE OPERATIONS BUILDING
Tobias Finke, Manager, Airport Terminal Projects, Vancouver
Airport Authority, Canada
The Airside Operations Building (AOB) replaces the existing 50-year-old
Emergency Response Services (ERS) building, which is no post-disaster
rated and is undersized for current and fture airside operations. The
project also provides for the establishment of a central base of operations
and staging area for all airside maintenance activities. By providing a
centralised location, the Airside Operations Building facilities will enhance
overall airport safety and airside operations programme efciency
through a reduction in the return to service times for equipment and
shortening runway closures caused by winter conditions or foreign object
debris (FOD) incidents. The presentation highlights the planning process
and provides an update on current status of construction.
14:30
FORECASTING AND MANAGING GROWTH AT DUBAI
AIRPORTS
Christian Roth, CEO, Beontra AG, Germany
Dubai Airports, managing Dubai International Airport (DXB) and Dubai
World Central (DWC), oversees the fastest-growing airport system in the
world. This challenge requires a strong and skilled team and integrated
planning processes, as well as high-quality methodologies and toolsets
to boost the output and productivity of the team. The presentation
provides insight into Dubai Airports’ approach to forecasting passenger
and air trafc movements from short to long term, and translating this
into resource demand scenarios as the basis for infrastructure exension
planning and operations planning. Lowered toal process costs and better
passenger experience are the results Dubai Airports is aiming for.
15:00
HOW AIRLINES CHARGING FOR BAGS IMPACTS YOUR
AIRPORT (BAGGAGE) OPERATIONS
Tjarko Bouman, Director Services Development, Vanderlande
Industries, Netherlands
Many airlines – no just LCCs – are charging passengers for their bags.
Passengers’ service demands will go up and the importance to airlines
will increase as bags are becoming a moneymaker. The current focus of
baggage operations will change and make a difference to the performance
of an airport. Proactive planning for peaks and contingency planning
in case of exceptions like delays or queuing are examples showing the
impact. Alignment between airport operations, baggage operations
and asset management are key in continual improvement of business
performance. We will demonstrate how these processes can be optimised
for optimal effectiveness.
15:25 - 15:40
BREAK
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Gilles Brentini, Manager Innovation, Geneva Airport, Switzerland
Jacques Morgenegg, Project Manager Landside, Geneva Airport,
Switzerland
‘Seamless’ is a term frequently used for the desired passenger process at
airports. But what does it require to realise this? How do airside as well as
landside operations and airport IT have to work together? Geneva Airport
will share how it has approached these topic together with SWISS in
a joint Seamless Passenger Programme. The showcase will go into the
operational and IT challenges to incorporate self bag drop at Geneva
Airport into a project to track passengers through the airport, gather
airport-wide dashboard data and incorporate self bag drop with oher
self-service initiatives to ensure a fast and easy passenger journey.
11.05 - 11:15
Q&A
11:15 - 11:35
BREAK
11:35
IS THE PASSENGER THE EGG OR THE CHICKEN?
Pirjo Lähteelä, Head of Service and Systems Development,
Finavia, Finland
Helsinki Airport is launching a development programme called Helsinki
2020. Strategic goals are being set, and strategic master planning
is in progress. But when it comes to the airport processes, what is
the fture of self-service, and how does it affect the equipment used
and the design of the buildings and facilities. The presentation will
offer examples from real life: screening equipment, CUSS, SBD. Who
is the egg and who is the chicken? What comes ?rst, the products or
producers, or the passenger experience?
12:00
SELF-SERVICE FROM INSIGHTS, TO IMPACTS, TO REALITY
Anna Arfors, Self Service Concept & Product Manager, Swedavia
AB, Sweden
Swedavia focuses on speci?c target groups who prioritise a fast, easy and
smooh way to travel. In 2013 a new self-service strategy was approved.
Insights from the world around us and Swedavia’s target groups are basic
tools when moving to a self-service environment. Key drivers that have an
impact when changing Swedavia’s airports are passenger needs, airline
needs, common use, standards and collaborations. In reality, Swedavia
has implemented self-service check-in at seven airport out of ten, and
self-service bag drop at four. Swedavia’s roadmap for the near fture
includes more self-service installations, which contribute to an increased
passenger experience and operational excellence.
12:25
NFC A NEW CONTACTLESS EXPERIENCE THROUGH THE
CUSTOMER JOURNEY
Dimitris Bountolos, Customer Experience Director, Iberia, Spain
12:55 - 13.05
Q&A
13.05 - 13:30
PANEL DISCUSSION: CUPPS (COMMON) VS SUPPS
(SHARED) VS ASPPS (AIRLINE-SPECIFIC) PASSENGER
PROCESSING SYSTEMS – WHAT IS BEST FOR THE
PASSENGER, AIRPORT AND AIRLINE?
Bronwen Jones, Head of Six Sigma, Gatwick Airport Ltd, UK
Gilles Brentini, Manager Innovation, Geneva Airport, Switzerland
Bryan Thompson, General Manager Strategy Planning and
Development, Melbourne Airport, Australia
DAY 1 - TUESDAY 25 MARCH
09:05 - 17:30
PASSENGER PROCESSING, CHECK-IN
& SELF-SERVICE - ROOM 1
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE &
EXPO 2014 - OPENING ADDRESS - ROOM 5
Ana Pastor Julián, Minister, Ministry of Public Works, Spain
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIRS
Al Lyons, Firmwide Director of IT & Electronic Systems, HOK, USA
Antoine Rostworowski, Director, Industry Relations, Aéroports
de Montréal, Canada
09:10
REGULATION TO VALUE ADD: DEVELOPING A
PASSENGER-CENTRIC OPERATION AT DAA
John Seely, Technology Projects Manager, DAA, Ireland
Since 1 January 2010, DAA has been subject to regulation from the
Commission for Aviation Regulation (CAR) on a number of Service Quality
Measures (SQMs). Among these SQMs is a requirement for passengers
at Dublin Airport to be able to pass through security in less than 30
mins. Given a daily ?ne of €91k for a breach of this queue time metric,
the business case for proactive management is compelling. Since the
introduction of the regulation, DAA has transitioned from manual to
automated measurement, helping advance CAR’s de?nition of the SQM,
while also embarking on wider passenger-centric service improvement.
09:35
SELF-SERVICE CHECK-IN: IMPROVING PASSENGER
EXPERIENCE
Bronwen Jones, Head of Six Sigma, Gatwick Airport Ltd, UK
Gatwick has undertaken exensive market research, exploring what
our passengers expect from airports in the nex 10 years. A key area
for passengers is to improve the check-in experience, re?ecting the
market shif towards self-service. With 90 airlines serving over 200
destinations, and constrained physical space, common-use solutions
are critical to success. The presentation follows Gatwick’s journey from
research through to successfl operational trials with multiple vendors
and multiple airlines, to ?nd a truly common-use self-service solution to
improve passenger experience.
10:00
THE PASSENGER EXPERIENCE IN BRUSSELS
Peter Cornillie, Vice President Ground Operations and Airport
Services, Brussels Airlines, Belgium
Piet Demunter, Head of Airport Development, Brussels Airport
Company, Belgium
The topic will include a description of the ‘innovative’ passenger
processes already implemented at Brussels Airport and a ‘roadmap to be
implemented’, such as automated check-in, automated bag drop-off, Cuss
check-in, security screening, use of biometric at Immigration, automated
gates and joint initiatives with the airport authority to improve the
passenger experience at Brussels.
10:35
THE TRUE STORY BEHIND A SEAMLES PASSENGER EXPERIENCE
25 www.passengerterminal-expo.com
DAY 1 TUESDAY 25 MARCH
16:10
PASSENGERS WANT A CUSTOMISED APPROACH –
THE YUL/MONTREAL PROCESS OPTIONS
Antoine Rostworowski, Director, Industry Relations, Aéroports
de Montréal, Canada
Montreal Airport is working with airlines and its partners to offer a
large menu of options and innovative choices for passengers. More and
more, airports are taking a leading role in de?ning the menu of services
and processes they want to offer to passengers, especially in common-
use and generic installations, which are becoming the norm. Various
fast-track options at departure and arrivals, more and more self-service
opportunities, new mobile/SMS tools and several new types of offers
have been, and continue to be, deployed at YUL Montreal Airport.
16:35
AIRLINE-AIRPORT SOLUTIONS COORDINATING AIRPORT
PROCESE PERTINENT TO AIRCRAFT TURNAROUND
Harris Markopoulos, Station Manager, Aegean Airlines, Greece
Nikolaos Papagiannopoulos, Project Leader, Business
Information Systems & Technology, Athens International
Airport, Greece
The INTERACTION, FP7 project developed by a consortium of 12 members
including Airbus, aims to propose new procedures and technologies
for enhancing time-efcient turnaround operations. In this contex,
Athens International Airport and Aegean Airlines identi?ed the need to
improve monitoring of passenger and baggage processes. INTERACTION
technical partners will de?ne solutions addressing: 1) Airport processes
coordination, integrated monitoring and real-time updates to allow
decision-making systems for accomplishing turnaround target times and
mitigating unplanned events; 2) Information dissemination ?ows based in
local technologies for improving passenger experience and airport/airline
common situation awareness; 3) New procedures and infrastructure
designs solving botlenecks at (de)boarding processes.
17:00 - 17.30
PANEL DISCUSSION: THE FUTURE OF PASSENGER PROCESING
- WHAT CAN MAKE THE EXPERIENCE EVEN BETTER?
Michael Eggenschwiler, Chief Executive Officer, Hamburg
Airport, Germany
Meenakshi Agrawal, Vice President – Information Technology,
Mumbai International Airport Pvt. Ltd, India
Antoine Rostworowski, Director, Industry Relations, Aéroports
de Montréal, Canada
Jens Andreas Huseby, Senior IT-consultant, Avinor AS, Norway
With all the changes that have taken place within the past 10 years in terms
of passenger, baggage and general airport processes, what can we expect
for the nex 10 years to come? What does this mean for airports in terms of
terminal layout and requirements on city side, landside and airside? What
should we plan for? Will all these changes mean a better experience for
passengers? How can we make sure it does?
• How has self-service evolved and how much more present will it become
at airports?
• The check-in process as we knew it 10 years ago is rapidly disappearing.
• What will this process look like in two, fve or 10 years?
• Airport operators need to plan for tomorrow based on poential signifcant
changes in terminal layout requirements. What are some of these key
changes?
• What are the key factors and opportunities in providing a better airport
experience to the passenger of tomorrow?
17:30
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AENA AEROPUERTOS
To facilitate common-use management of terminals, many airports
have, are or plan to implement CUPPS (common) or SUPPS (shared)
use passenger processing systems to replace ASPPS (airline-speci?c)
passenger processing systems. This session will explore the reasons why
airports want these systems, and why airlines ofen object to them.
• The differences between the systems
• Which systems airlines like best and why
• Which systems airports like best and why
• Advantages and disadvantages of each option
• Whether passengers care
13:30 - 14:30
LUNCH
14:30
MULTI-AIRPORT OPERATIONS, MULTI-AIRPORT
COMMON USE
Flemming Hølvold, Portfolio Manager Airport Terminal Systems,
Avinor, Norway
With one of the world’s largest and most diverse networks of airports
under operation, Avinor is leading the way when it comes to the concept
of the eAirport. One single, centralised set of operational systems is being
used to operate 46 airports. One single common-use platform is enabled
for operation across the same airports. Avinor is leading the way when it
comes to simplifying an operation complex in stakeholders, technology
and geography. No only is this multi-airport approach reaping bene?ts for
Avinor’s airports, their various stakeholders and customers; it is also setting
a framework for multi-airport operation and collaboration cross-border.
14:55
NO TIME TO CHECK-IN AT THE COUNTER – DRIVE-THROUGH
Thomas Nolan, Executive Director, Palm Springs International
Airport, USA
Roddy Boggus, Senior Vice President / Aviation Director, Global
Market Leader, Parsons Brinckerhoff, USA
Palm Springs is debuting new drive-through, fll-service check-in
stations. Passengers will pull through the stations where an attendant
will retrieve their bags from the car, tag and induce the bag. No boarding
pass? No problem. The attendant can print that out as well. The passenger
parks the car and proceeds directly to the security checkpoint. The
existing kerbside check-ins will continue to be available, but the new
drive-through option will provide enhanced customer service in a more
convenient shaded area where bags can be induced on the spo rather than
having to be wheeled into the terminal.
15:20
HAMBURG AIRPORT – KEEPING THE CUSTOMER IN
MIND DESPITE INCREASED SELF-SERVICE
Michael Eggenschwiler, Chief Executive Officer, Hamburg
Airport, Germany
On a daily basis more than 400 aeroplanes arrive and depart at Hamburg
Airport. For over 100 years Hamburg Airport has provided mobility to
numerous passengers. Due to the fast-changing times, Hamburg Airport
is facing challenges as well as opportunities. The implementation of
automation, such as remoe check-in, bag-drop, self-boarding, etc., leads
to faster and optimised processes for customers and airports. However,
the customer might feel a lack of identi?cation with the airport, because
the customer is no a machine, despite increased automation. This needs
to be remembered and focused on.
15:45 - 15:55
Q&A
15:55 - 16:10
BREAK
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11:05
SCHIPHOL REAL ESTATE – CREATING PREFERRED
LOCATIONS: FROM HARDWARE TO SOFTWARE
André van den Berg, Managing Director, Schiphol Real Estate,
Netherlands
Amsterdam Airport Schiphol has always been considered one of the
leading airport city developers in the world. This presentation will focus
on the role of the customer in the airport city. During a long-lasting
real-estate recession, frther development of ofces, warehouses and
hoels around Schiphol Amsterdam has been a difcult task. With a
strong customer-centric approach, Schiphol Real Etate managed to
invent new ways to attract customers and frther develop the already
strong airport city of Amsterdam Airport Schiphol. There has been a shif
from ‘hardware’ to ‘sofware’. The airport city is no only made of bricks,
concrete and steel; it is the people that make use of the area. Therefore
a strong focus on workers’ demands forced Schiphol Real Etate to
implement oher elements into the airport city. The area became more
attractive and new tenants arrived. Schiphol Real Etate managed to give
new impulses to the area and the area became more interesting.
11:35
JAKARTA INTERNATIONAL AIRPORT DEVELOPMENT
AND PLANNING WITH GRAND DESIGN
Agung Sedayu, Head of Bureau, PT Angkasa Pura II (Persero),
Indonesia
Soekarno Hatta International Airport is one of the busiest airports in the
world, with 57 million pax in 2012. The Grand Design Project of The New
Soekarno Hatta International Airport will meet the needs of passenger
growth.
12.05
INFRASTRUCTURE FOR A SMARTER AIRPORT CITY
Ian Taylor, Director of Infrastructure, ARUP, China
12:35 - 14:00
LUNCH
14:00
50% OR 1%? WHAT DIFFERENTIATES RAIL-AIR MODE
SHARE?
Richard Brown, Managing Director, North Star Consultancy, UK
What in?uences market share? Factors like the quality of the customer
proposition; differences in time or cost against competition, and tariff
against the cost of everyday goods are discussed. We examine the things
that affect market share and, more importantly, the change in market
share over time and what causes change. We look at why market share
changes year on year, and provide an opportunity to gain insight into
causes. Operators have many initiatives that they attribute to positive
change; we can understand how they can in?uence market share in the
short and medium term to improve business performance.
14:25
PARTNERSHIPS FOR SEAMLESS AIR-RAIL TRAVEL
Milda Manomaityte, Director, The Global AirRail Alliance, UK
This presentation will look at best practices around the world for air-rail
partnerships for seamless travel. It will discuss how cooperation between
airlines and rail operators brings bene?ts for boh the business and the
passengers, plus cooperation between airport, operator and city to create
a single hub for intermodal travel.
DAY 2 - WEDNEDAY 26 MARCH
09:00 - 17:35
AIRPORT CITIES & TRANSPORT
CONNECTIONS - ROOM 7
Presentations will focus on speci?c airport city strategies for successfl
planning and implementation, plus the airport-rail relationship.

09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Léa Bodossian, Secretary General, Airport Regions Conference,
Belgium
Steven Cornell, Executive Director Aviation, Samsung C&T,
Korea (dpr)
09:05
DELHI AEROCITY AND ITS RELATIONSHIP TO GLOBAL
AIRPORT CITY DEVELOPMENTS
Indana Prabhakara Rao, CEO, Delhi International Airport, India
Joeri Aulman, Region Manager, Netherlands Airport Consultants
BV, India
The CEO of Delhi International Airport Ltd (DIAL), Indana Prabhakara Rao,
will talk about the ?rst phase of the Aerocity that has been developed
at his airport and the plans for the fture phases. This will be followed
by a presentation by DIAL’s consultant NACO, Netherlands Airport
Consultants BV, represented by its region manager, Joeri Aulman, who will
talk about the Delhi Aerocity from the perspective of global airport city
developments.
09:45
THE EVOLUTION OF THE ORLANDO EXPERIENCE
Robert Brancheau, Senior Director - Planning, Engineering &
Construction, Greater Orlando Aviation Authority, USA
As Orlando International Airport (MCO) embarks on its nex generation
of airport development with the phased addition of 120 gates, intermodal
facilities and transit-orientated development will play important roles. All
Aboard Florida, a private rail enterprise, will construct a privately fnded
$2 billion intercity railway from downtown Miami to MCO. The new rail
terminal at MCO will accommodate four forms of rail under one roof at
the centre of a 1,300 acre terminal complex that will include numerous
passenger amenities to facilitate a seamless passenger experience.
10:15
BUS ON DEMAND
Joan Maria Bigas, Technical Director, Area Metropolitana de
Barcelona (AMB), Spain
Surface access to the airport accounts for an important part of the CO2
emissions in airport regions. Projects aimed at reducing emissions from
surface access are key elements to reduce CO2 emissions. As 75% of
employees working in the airport area have staggered working hours
(work afer 11pm, before 5am and during holidays), people canno
always use public transport. The Filéo bus on demand system creates
an alternative because it enables employees to use buses at night. This
service addresses different aspects of sustainable transport, and provides
environmental and social bene?ts.
10:45 - 11:05
BREAK
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DAY 2 WEDNESDAY 26 MARCH
16:30
HOW AIRPORTS AFFECT SURROUNDING COMMERCIAL
PROPERTY VALUES
Mike Brown, Senior Planner, Vancouver Airport Authority,
Canada
Airports are key assets for metropolitan areas because they enable
connectivity to the global economy. Although there have been some recent
studies on the impacts of airports on residential values, there has been
relatively little research on the impact of airports on commercial property
values. We have built a model to test for the impacts of investments in
airport infrastructure, as a surrogate measure of the effect of airport’s
size and connectivity on commercial property values near Vancouver
International Airport (YVR). We anticipate that our analysis will be helpfl
to policy makers at airports and cities.
16:55 - 17:00
Q&A
17:00 - 17:05
SPEAKER CHANGE OVER
17:05
PANEL DISCUSSION: KEY TOPICS RAISED FROM
PRESENTATIONS SO FAR
Robert Brancheau, Senior Director - Planning, Engineering &
Construction, Greater Orlando Aviation Authority, US
Jack van der Merwe, CEO, Gautrain Management Agency, South
Africa
Ian Taylor, Director of Infrastructure, ARUP, China
The Conference Chairs and panel of experts will address key topic
presented over the past two days affecting the fture of airport cities and
transport connections.
17:35
SKYTRAX WORLD AIRPORT AWARDS
& DRINKS IN THE EXHIBITION HALL
FOLLOWING THE CONFERENCE!
14:50
TRAIN STATIONS AS A HUB FOR SEAMLESS
CONNECTIONS
Dr Andreas Hamprecht, Head of Business Development, DB
Station&Service AG, Germany
Passenger train stations as well as airports play an important role
in delivering a seamless travel experience by providing intermodal
infrastructure as well as travel-related information. DB Station&Service
has gained excellent expertise in enhancing the intermodal connectivity
and passenger information concerning its 5,400 German train stations
over the past 20 years. As a train station operator, the company serves
about 16 million travellers and visitors every day. Furthermore, a
systematic customer-orientated approach has been developed to
implement best practice examples nationwide. Intermodal solutions
include seamless accessible parking spaces and innovative virtual
information pillars.
15:15
GAUTRAIN: A CASE STUDY IN MANAGING PPPS
Jack van der Merwe, CEO, Gautrain Management Agency, South
Africa
As a public private partnership (PPP), Gautrain is managed according
to a concession agreement and has three main phases. The ?rst two of
these phases were Procurement and Concession Development, which
took place from 2001 to 2006. The last is the Operation and Maintenance
phase, which is for a 15.5-year period. The Concession drivers were:
risk transfer, value for money and affordability, performance and penalty
regime, patronage guarantee concepts and fare structuring guidelines.
Key elements during the phases were demand and revenue forecasting,
route planning, management of third parties and utilities, environment
and public participation.
15:40 - 15:50
Q&A
15:50 - 16:05
BREAK
16:05
PLANNING AND CREATION OF AN AIRPORT CITY AT
GÖTEBORG LANDVETTER AIRPORT
Jessica Waller, Economic Development Manager, Municipality of
Härryda, Sweden
A detailed presentation of the work on the creation of an airport city from
vision to implementation.
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as a catalyst to regenerate the airport by undertaking a land use study. The
goal for the new master plan, including land use and zoning studies, is to
expand the airport facilities including maximising air?eld con?guration,
passenger terminal building while increasing revenues, and providing job
opportunities that will bene?t the Kingdom’s economy. The strategy is to
support investment and development with return on investment for the
lifetime of the airport in its present location up to the year 2034.
10:45 - 11:00
Q&A
11:00 - 11:20
BREAK
11:20
CHALLENGES IN THE PLANNING OF TERMINAL 4
Kay Hyang Chee, Assistant Vice President, Master Planning,
Changi Airport Group (Singapore) Pte Ltd, Singapore
In view of the continued growth of air trafc at Changi Airport and to
frther strengthen Singapore’s air hub status, it is necessary to redevelop
the previous Budget Terminal into a new and larger passenger Terminal
4 to ensure there is capacity to handle any frther increase in trafc
demand. Terminal 4 is being designed with the ?exibility to meet the
operational needs of regional fll-service and low-cost carriers, and
with improved offerings to enhance the passenger experience. This
presentation will focus on the challenges faced in the planning for
Terminal 4.
11:45
MAKING BENGALURU SOUTH INDIA’S PREFERRED HUB
AIRPORT
Hari Marar, President - Airport Operations, Bangalore
International Airport Limited, India
Over the last ?ve years India has seen the most incredible
transformation of its gateway airports. Although the main objectives
of capacity creation, delivering efciency and improving passenger
experience have been achieved, these airports are now faced with the
challenge of managing and channelling the aviation growth so as to
achieve their own strategic objectives and those of the civil aviation
industry in general. As part of this endeavour, Bangalore’s new airport
has set itself the objective of becoming the preferred aviation hub of
South India. The presentation will showcase the thought process and
strategies that are driving this strategic intent.
12:10
DEVELOPMENT STRATEGIES FOR MIDDLE EAST AND
ASIAN AIRPORTS: OPPORTUNITIES/CHALLENGES
James Robinson, Senior Strategic Advisor. ARUP, United Arab
Emirates
The presentation will discuss the long-term development strategies of
the major airport developments in the Middle East and Asia. Particular
focus will be on opportunities and challenges these airports may face in
the fture. A speci?c case study of Dubai Airport’s development strategy
will be included.
12:35
THE STORY OF PRIVATISATION IN A DEVELOPING
ECONOMY – INDIA
Bhaskar Bodapati, Senior Director - Finance & Support
Services, Bangalore International Airport Limited, India
In a developing economy, what works? Why so much debate on
investments? Are we sure what we want? In the PPP model, is
partnership missing? Who owns responsibility for partnership?
DAY 2 - WEDNEDAY 26 MARCH
09:00 - 17:35
AIRPORT DESIGN, PLANNING
& DEVELOPMENT - MIDDLE
EAST & ASIA - ROOM 5
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIR
Satyaki Raghunath, Managing Director - Asia, LeighFisher
Limited UK, UK
09:05
STRATEGIC AIRPORT/AIRLINE COLLABORATION OF
LCC START-UP IN JAPAN
Katsuhiro Yamaguchi, Executive Officer, New Kansai
International Airport Company Ltd, Japan
New Kansai International Airport Company Ltd (NKIAC) has taken
strategic steps to take advantage of the flly ?edged 24-hour
operational capability of Kansai International Airport (KIX) and facilitate
start-up of Japan’s ?rst LCC, by building an LCC-dedicated terminal.
Terminal 2 (T2) opened in 2012, and is the hallmark of airport-airline
collaboration for the ?rst Japan-based LCC, Peach Aviation, to launch
its service in 2012. KIX has served as a facilitator for LCC to take off in
Japan, and a popular annual Best Vogue Word of the Year award in Japan
chose LCC as one of the top-10 buzzwords for 2012.
09:30
A380 CONCOURSE A AFTER ONE YEAR AT DUBAI
AIRPORTS
Peter Moore, Head of Terminal Development, Dubai Airports,
United Arab Emirates
Given the hype over the opening of the world’s ?rst dedicated A380
Concourse A for sole use by Emirates Airlines in January 2012, what
lessons have been learned over the ?rst fll year of operation, and what do
airline and passengers think of the new facility?
09:55
MASTERPLANNING THE MEGA HUB: INTRODUCING THE
NEW ISTANBUL AIRPORT
Richard Meredith, Chief Development Officer, Istanbul New
Airport Project, Turkey
Graham Bolton, Director, Arup, UK
A new international airport is being developed in Istanbul, supporting
the rapid growth of Turkish aviation, with an ultimate capacity of
over 150mppa. Being developed under a PPP process by the Turkish
consortium of Cengiz, Mapa, Limak, Kolin and Kalyon, the ?rst phase
of the airport, with a capacity of 90mppa, is due to open in 2018. This
presentation will describe the background to the development of the
project, and provide an overview of the master plan for the new airport –
highlighting some of the challenges of building and operating a six-
runway airport.
10:20
REGENERATION OF BIA
Mohamed Al-Binfalah, CEO, Bahrain Airport Company, Bahrain
Bahrain International Airport (BIA) is destined for a major modernisation
programme – starting in 2014 and expected to end in 2018 – to expand
the capacity of the existing passenger terminal building to accommodate
13.5 million passengers per year. The programme is aimed at keeping
pace with the demands of today’s aviation growth. It is also being utilised
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DAY 2 WEDNESDAY 26 MARCH
16:35
SUDAN CIVIL AVIATION AUTHORITY STRATEGY (2010-
2012) TOWARDS A NEW DAWN
Walid Mohamed Ahmed Abd Allah, General Inspector, Sudan Civil
Aviation Authority, Sudan
A big change starts with single step. In Sudan the big change was from
generalisation to specialisation in the Sudan Civil Aviation Authority
according to the ICAO recommendations to separate the regulatory
part from the operational part. To make that dream a reality, a three-
year strategy was implemented with a vision of safe, open skies and
airports connecting the world. The three main strategic goals are safety
enhancement, free open skies and economic operation for airports.
Although the implementation of the strategy was no 100%, we achieved
signi?cant results in the end.
17:00
URUMQI, CHINA TERMINAL COMPETITION: THE SILK
ROAD AS CONTEXT
J. Lee Glenn, Director of Aviation Design, HKS Inc, USA
‘Going to the Outside World’ conceptually moivated the contexual
process of creating an exceptional terminal design for this Xinjiang
province transport hub that connects China and Central Asia to the
western world. The Urumqi North Terminal 1 design used an analysis
of landscape forms, culture and the historical Silk Road trade route
between the African and Eurasian continents to inspire a unique design
solution. Integrating carefl airside and landside planning, incremental
development strategies, structural logic, passenger walking distance
parameters and clear passenger ?ow, the result is efcient, cost effective
and striking in form and spatial experience.
17:25 - 17:35
Q&A
17:35
SKYTRAX WORLD AIRPORT AWARDS
& DRINKS IN THE EXHIBITION HALL
FOLLOWING THE CONFERENCE!
13.00 - 13:15
Q&A
13:15 - 14:30
LUNCH
14:30
PLANNING A TERMINAL IS NOT A TERMINAL ONLY?
Chui-Lung Chang, Chief Engineer, Taoyuan International
Airport, Taiwan
In 2014, passenger trafc at Taoyuan Airport is 28 million, very close to
the 32 million passenger design capacity for the existing two terminals.
The new Terminal 3 project began on 25 January 2013. There have
been many questions while working on the project. How to plan a new
terminal to match public expectation? How to connect smoohly to the
existing terminals’ operation? How to overcome the current operation
disadvantage? Can we reserve ?exibility for fture change? Operation,
service, engineering – how can we balance or answer these?
14:55
FUTURE GATEWAYS TO THE SULTANATE OF OMAN
Khalfan AlShueili, General Manager - Readiness, Oman Airports
Management Company, Oman
The presentation covers the ?ve new airports currently under
development in the Sultanate of Oman that will be Oman’s fture
gateways to the outside world. The presentation will also cover the
strategy of Oman Airports Management Company and will highlight
human resources, training, ORAT and oher procedures for the operation
and maintenance of all airports in Oman. Current and forecasted
passenger trafc ?ow, fnctionalities, challenges, systems and facilities of
the new airports are included in the presentation.
15:20
TOWARDS A COMPREHENSIVE STRATEGY FOR THE
EGYPTIAN CIVIL AVIATION SECTOR
Mohamed Ahmed Rashed, Head of Real Estate and Land
Development Section, Egyptian Airport Company, Egypt
The presentation will analyse the structure of the Egyptian civil aviation
sector through the approach of system theory. It will deliver a set of
suggestions that will contribute to the development of the Egyptian civil
aviation sector and enhance the national economy.
15.45 - 15.55
Q&A
15.55 - 16:10
BREAK
16:10
CHALLENGES IN GREENFIELD AIRPORT DEVELOPMENT
Gnanasiri Withanage, Head, Civil Engineering, Airport and
Aviation Services (SL) Ltd, Sri Lanka
Mattala Rajapaksa International Airport in Sri Lanka is a green?eld
airport commissioned on 18 March 2013. This is a second international
airport on the Island of Sri Lanka. It has the capacity to handle one million
passengers per year, and to be an alternative to the country’s main airport,
Bandaranaike International in Colombo. The construction of a green?eld
airport in a country like Sri Lanka is an immerse challenge due to powerfl
environmental groups and democratic political systems. The Government
of Sri Lanka prioritised this project as a keystone for development of an
under-developed region, and it was completed on time.
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entities in order to achieve best performance, safety and facilitation in
passenger and citizen identi?cation. One of the examples given with the
French Border Police will relate to the French Automated Border Control
Programme.
10:45 - 10:55
Q&A
10:55 - 11:15
BREAK
11:15
FOLLOW THE FAST TRACK TO AN IMMIGRATION
OFFICER AT ORLANDO AIRPORT
John Vinelli, Manager of Information Technology Projects,
Greater Orlando Aviation Authority, USA
Ray Batt, Director Business Development Government &
Security, SITA, UK
Greater Orlando Airport Authority (GOAA) has introduced automated
kiosks for non-US and Canadian citizens and for Orlando’s International
Airport. These kiosks enable visa waiver passengers to be processed,
whereas previously they would have had to stand in the primary
inspection line in the Immigration Hall, queue to be seen by a CBP ofcer
and answer questions, have their passport inspected and swiped, have
their ?ngerprints and face image captured by camera and then present
their customs form. This is now toally conducted at a kiosk.
11:40
BORDER MANAGEMENT AT INTERNATIONAL AIRPORTS
IN ISRAEL
Dvir Rubinshtein, Aviation Security Operation Center Manager,
ASOC/State Of Israel, Israel
The presentation will discuss: current challenges and priorities in the
region; the types of technologies used and where; the challenges of
implementing systems; front-line processes and procedures, and how
they are adapting to the new technology available.
12:05
OVERVIEW OF DEVELOPMENTS IN DOCUMENT
ISSUANCE AND CONTROLS
Roman Vanek, Chief Division Identity Documents and Special
Tasks, Federal Office of Police, Switzerland
Realising that the reliable, fast and cost-effective identi?cation of
travellers will be one of the major challenges in the coming years, ICAO’s
MRTD programme has changed. This new direction has led to a new
MRTD strategy that provides a framework for achieving the maximum
bene?ts of travel documents in the fture by including the elements of
identi?cation management into the work programme. The presentation
will give an overview of the fture work programme of ICAO’s MRTD-
related working groups. The ICAO Public Key Directory (PKD) is part of
this strategy. The presentation will highlight the PKD’s bene?ts.
12:30
IMPLEMENTING AN ABC SYSTEM: A SUCCESS STORY IN
THE CZECH REPUBLIC
Petr Malovec, Chief Commissioner, Border Police – Czech
Republic, Czech Republic
The implementation of the automated border control (ABC) system
EasyGO at Terminal 1 in Václav Havel Prague Airport in the Czech Republic
has been a challenging but rewarding experience for all parties involved.
The project has come a long way since it began in 2008 with a feasibility
study. The ?rst eGate was deployed in December 2011 and only a year
later – in December 2012 – EasyGO was exended by anoher two eGates.
More than 380,000 passengers have so far used these eGates and the
popularity will lead to a frther exension of the ABC system in the near
fture. The ABC system helps to optimise border control processes while
maintaining the required security level.
DAY 2 - WEDNEDAY 26 MARCH
09:00 - 17:40
AVIATION SECURITY, BORDER
CONTROL & FACILITATION
ROOM 3
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Jean Salomon, Principal, JSCP, France
Art Kosatka, CEO, TranSecure Inc, USA
Brian Engle, Station Manager, Southwest Airlines Co, USA
09:05
SMART BORDER INITIATIVE IN EUROPE
Detlef Houdeau, Senior Director Business Development,
Infineon Technologies AG, Germany
Back to CY 2011, the EC has analysed 700 million annual border crossings
on Schengen Border, and experts estimate 80% growth until CY 2030. The
Smart Border Initiative began in June 2011 with effectiveness in CY 2015.
This initiative has four pillars: EE; RTP for third-country nationals; PNR;
ABC for EEA nationals. The speech will discuss possible technical bridges
between ABC, EE, SIS, VIS, PNR, RTP and national e-ID cards in terms of
synergies, efciencies and interoperability. It will close with a look at the
impact on the smart security industry.
09:30
ADR SPA AND ADR SECURITY: A CHANGE-
MANAGEMENT STORY (PART 1)
Riccardo Kustermann, President, ADR Security - Aeroporti di
Roma, Italy
In less than two years ADR Security has achieved a 50% reduction in
the waiting time at security checkpoints for passengers and their hand
baggage (from 14 to less than seven minutes), drastically increasing
passenger perception. This presentation describes the major steps
undertaken to achieve the goal set by ADR top management and the most
important lessons learned in the process. The security project will be put
in perspective of the requali?cation effort of ADR.
09:55
SMART BORDERS: PROOF OF CONCEPT
Andreas Reisen, Division B5: ICT-strategy of the Federal Police;
Modern Border Control Management, Federal Ministry of the
Interior, Germany
Increasing numbers of travellers, budgetary restraints and changing risk
scenarios in the area of illegal migration call for adaptation of the existing
concepts of Integrated Border Management in the coming years. The
systems and data banks in use and in the planning phase boh on national
and EU levels offer the chance to lead to increased efciency in modern
border control management, if their poential is used intelligently. There
will be a negative impact on performance and cost efciency, even on
security, unless a powerfl IT system architecture is considered, which at
the same time fl?ls data proection requirements.
10:20
FROM EVIDENCE OF IDENTIFICATION TO IMPROVED
BORDER MANAGEMENT
Jean-François La Manna, Project Director, International
Relations, National Agency for Security Titles, Ministry of
Interior, France
As aviation safety involves key stakeholders, usually different ministries,
a strong need for a cross-ministerial way of cooperation is needed. ANTS
adopts the ICAO TRIP Strategy and Programme, and as a holistic agency
in coordination with stakeholders among French ministries and civil
aviation, the ANTS will set forth examples of cooperation between various
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DAY 2 WEDNESDAY 26 MARCH
15:45 - 16:10
PANEL DISCUSSION: CHALLENGES AND
OPPORTUNITIES OF LARGE-SCALE AND
INTERNATIONAL DEVELOPMENT IN AIRPORT BASED
BORDER CONTROL. WHAT DOES THE FUTURE HOLD?
Andreas Reisen, Division B5: ICT-strategy of the Federal Police;
Modern Border Control Management, Federal Ministry of the
Interior, Germany
Roman Vanek , Chief Division Identity Documents and Special
Tasks, Federal Office of Police, Switzerland
Ray Batt, Director Business Development Government &
Security, SITA, UK
Jonathan Branker, PhD Candidate, The George Washington
University, USA
Detlef Houdeau, Senior Director Business Development,
Infineon Technologies AG, Germany
Automated border clearance is now installed at over 120 airports in
more than 40 countries. However, large discrepancies exist between the
category of eligible travellers and the various biometric veri?ed at the
e-gates. The fact is that pre-registered frequent traveller programmes
coexist with simple, free, e-passport-driven ones. Which is best? Which
one is likely to enjoy the best international acceptance? Which one should
I choose for my airport? With which selection criteria? Which provides
better security? Better handling of third-country nationals bearing
e-visas? Better grip over risk management?
The panel will review which scheme is likely to evidence the best growth
and, ultimately, has the better poential for broader interoperability.
• Shouldn’t control of destination border begin at the country of origin?
• How to take a ride with the TRIP: how can border clearance best use
ICAO’s new ID management program?
• Sharing airport resources: time for Glasnost and Perestroika between
the various ABC programmes?
• Drivers and impediments to large-scale automation in border control
• Big Data at the service of risk assessment during border control: friend
or foe?
16:10 - 16:25
BREAK
16:25
PASSENGER SCREENING CHALLENGES IN 2014
Dominique Antonini, AVSEC Ofcer, Geneva Airport, Switzerland
Introduction of LAGs screening. New regulations to come. Major redesign
required to cope with current and fture challenges.
16:50
WHY AIRPORTS SHOULD INVET IN SECURITY
CHECKPOINTS
Yves Duguay, President, HCiWorld, Canada
Queueing theories and the management of wait time in the service
industries have been well researched in the past 30 years. Banks, hoels
and theme parks have developed queuing concepts and innovative wait
time management practices to create additional value for their industries
and the customers they serve. Could similar approaches be adapted to
airports’ security checkpoints to manage wait time more effectively and
explore venues to deliver a better passenger experience, by investing
in the fnctionality and the look and feel of the checkpoints, generating
higher non-aviation revenues, while increasing the effectiveness of the
security approach?
12:55 - 13:05
Q&A
13:05 - 14:15
LUNCH
14:15
CROSSING THE BORDERS ELECTRONICALLY – A CASE
STUDY OF E-PASSPORT
Abbas Khodaverdi, Chief Technical Officer, Matiran, Iran
Digital identity management is an increasingly demanding issue these
days. Usage of the digital identity (DID) is becoming broader and broader,
no only in cyberspace but also in conventional analogue life. One of
the best examples of using digital identity is the international trend for
binding DID in the conventional passport. This mixure makes a very
secure and unique digital document that results in a much more secure
MRTD while easing and facilitating the border crossing. This presentation
will offer a success story of implementing a huge e-passport project.
14:40
NEXT-GENERATION E-PASSPORTS – TRANSFORMING
YOUR ECOSYSTEM
Renaud Laffont-Leenhardt, Marketing Manager, Gemalto, France
The International Civil Aviation Organization is working on the nex
evolution of the e-passport standard, initially implemented in 2004.
The presentation will present the impact of the upcoming standard on
the complete ecosystem (visa enrolment, border control, airline loyalty
programmes, duty free, access to online services) with innovative use
cases such as loading of a visa on an e-passport through an NFC-enabled
mobile phone. This nex version will introduce exciting changes, with the
ability to post issue data in a passport during its lifetime to load and read
electronic visas and entry/exit stamping.
15:05
APPLYING SYSTEMS THINKING TO AIRPORT SECURITY
ACCESS CONTROL DESIGNS
Jonathan Branker, PhD Candidate, The George Washington
University, USA
Access control systems (ACS) evolved as autonomous systems, but the
need for sharing of personal identity veri?cation (PIV) information and
the collection, retention, use and disposal of credentialing information
has led to privacy and trust issues. This lack of trust has resulted in law
enforcement personnel and ?rst responders being denied access to
facilities during emergency situations. This presentation will show how
a systems dynamic modelling approach to the ACS design can be used
to mitigate this privacy and trust concern, thus reducing access denial
incidents for adjudicated authorised personnel.
15:30 - 15:40
Q&A
15:40 - 15:45
SPEAKER CHANGE OVER
ASBCF
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CONFERENCE PROGRAMME
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term. From a strategic approach, speci?c actions by business lines will
be presented. Aena’s main commercial work in progress for the nex few
years will also be mentioned, to face Aena’s new challenges.
10:05
FUTURE OF COMMERCIAL SPACEFLIGHT IN HOUSTON
Mario Diaz, Director of Aviation, Houston Airport System, USA
The City of Houston is moving forward in its drive to establish itself as
the location for the ninth licensed commercial Spaceport operating in the
United States. Ellington Airport would serve as the host airport facility
for a Houston Spaceport, should the concept become realised. A Houston
Spaceport would facilitate a variety of activities, including space vehicle
assembly, microsatellite launches, space tourism and ohers. Houston
Aviation Director Mario Diaz will offer an in-depth account of where this
exciting industry is heading in the fture, and what elements are required
for airport facilities looking to play a leading role in the advancement of
21st century commercial space?ight operations.
10:35 - 10:55
BREAK
10:55
TRANSFORMING AN AIRPORT FOOD AND RETAIL
PROGRAMME THROUGH COMPETITION
Ricky Smith, Director, Cleveland Airport System, USA
Today’s passengers are seeking higher quality and reasonable prices from
airport food and retail programs. This presentation will discuss strategies
for organically driving quality and prices by unleashing market forces, and
will include strategies for increasing service quality while maintaining
price controls.
11:25
NEW RETAIL DEVELOPMENTS AT ADP
Mathieu Daubert, Retail Director, Aéroports De Paris, France
The presentation will discuss Aéroports de Paris’ new and fture retail
developments.
11:55
BARCELONA-EL PRAT AIRPORT
Sonia Corrochano Gómez, Director Barcelona-El Prat Airport,
Aena Aeropuertos SA, Spain
The best practices in commercial development and airport marketing in
Barcelona
12:25 - 14:00
LUNCH
14:00
NON-AERONAUTICAL COMMERCIAL – RECREATING,
REDEFINING, AND REINVENTING
Romy Juneja, Chief Commercial Officer - Non-Aero, Delhi
International Airport Pvt Ltd, India
The presentation will cover the following topic: India’s economic
story and its impact on the airport sector; GMR airport sector and
Delhi International Airport; recreating the brand mix and challenges
faced; rede?ning the existing consumer pro?le and passenger journey;
reinventing to keep pace with innovation; de?ning the impact of business
decision making and results from this change; the airport shif towards
experiential and digital marketing.
17:15 - 17:40
PANEL DISCUSSION: THE CHANGING THREAT. OR HAS IT?
Ronald Augustin, Deputy Senior Vice President Security
Services, KLM Royal Dutch Airlines, Netherlands
Graeme Davids, Retired Detective Constable, Special Branch,
Formerly, Leicestershire Constabulary, UK
Riccardo Kustermann, President, ADR Security - Aeroporti di
Roma, Italy
Dominique Antonini, AVSEC Ofcer, Geneva Airport, Switzerland
Yves Duguay, President, HCiWorld, Canada
IEDs in baggage, VBIEDs at the kerb, suicide bombers boarding at
LPDs to the USA, bombs in international cargo, drive-by or walk-in
shooers – the usual daily concerns. We haven’t heard much lately about
shoulder-mounted missile or body implants – have they gone away, or is it
because there’s no much an airport can do about them? How about small
commercial drones that you can buy at the local hobby store?
- Are there discernible patterns, or are we simply subject to the random
whims of dozens of radical groups?
- Is the intelligence community sharing everything, so we can be better
prepared for the nex wave?
- Is the threat to the airport, the airline or the government?
- Where are those lines of demarcation for responsibility, response and
fnding?
17:40
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DAY 2 - WEDNEDAY 26 MARCH
09:00 - 17:20
COMMERCIAL DEVELOPMENT,
RETAIL & MEDIA - ROOM 6
Media includes advertising, marketing, digital and social media
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Alan Gluck, Director - Business Development, AirMall USA Inc, USA
Randy Goodman, General Manager - Concessions Commercial
Development, Houston Airport System, USA
09:05
PARTNERING WITH OUR CUSTOMERS: BOLOGNA
AIRPORT’S PASSENGER-CENTRIC STRATEGY
Nazareno Ventola, Managing Director, Aeroporto G. Marconi di
Bologna SpA, Italy
In the 21st century airport world, the passenger is the primary customer
for any airport that wants to be on the cutting edge of business innovation
and develop in an increasingly competitive environment. Bologna Airport
has therefore recently reviewed its business strategy with a new focus on
the passenger.
09:35
AENA’S NEW COMMERCIAL STRATEGY: WORK DONE
AND NEW CHALLENGES
José Manuel Fernández Bosch, Director Director - Commercial
Services & Property Management, Aena Aeropuertos, Spain
The presentation will show the main commercial actions carried out in
the last two years, as well as the expected results in short and medium
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DAY 2 WEDNESDAY 26 MARCH
14:30
CONVERSION OF PASSENGER SERVICES TO A
SUCCESSFUL LOYALTY PROGRAMME THAT PROVIDES
PRIVILEGES AT THE AIRPORT
Bora Isbulan, Deputy General Manager, TAV Airports, Turkey
The airport companies canno touch the passengers directly. All the
connection between the passenger and the airport company is complaint/
comment feedback specialised on the operational subjects (such
as; ?ndings, cleaning, airlines problems, etc.). This creates a lack of
information to develop the company strategies and improve new products
to making passengers’ travel easier. We have been able to touch the
passenger directly and get their to behaviour while travelling, though
a membership programme that provides – among oher bene?ts – fast
track, car park bene?ts, lounge services and transportation bene?ts. In
the end, in addition to our B2B customer pro?le, we gained more than
12,000 satis?ed B2C members.
15:00
GROWING AIRPORT PARKING REVENUE
Colm Codd, Head of Business Development, Dublin Airport
Authority PLC, Ireland
In this presentation Dublin Airport will outline the approach it takes to
growing parking revenue at Dublin Airport, and the principles of such an
approach. This will be explained in the contex of the history of parking at
Dublin Airport.
15.30 - 15.45
BREAK
15:45
INTRODUCTION BY PANEL CHAIR - AIRPORT
ADVERTISING - WHAT AIRPORTS CAN DO TO
MAXIMISE VALUE
Jeremy Corfield - Director, Concession Planning International
Australia Pty Ltd, Australia
15:50
GROWING AIRPORT ADVERTISING INCOME THROUGH
INNOVATION: THE LONDON GATWICK STORY
Spencer Sheen, Head of Retail, London Gatwick Airport, UK
Spencer will tell the story of the transformation of the Gatwick media
estate since the change in airport ownership in 2009. He will give
examples of innovative campaigns that have been developed at Gatwick
through its partnership with EYE airports. Spencer will give insight into
how the advertising opportunity has become a key driver of commercial
income at Gatwick, and how it plays a central role in commercial strategy.
He will also give examples of where Gatwick continues to add value to
the advertising estate, delivering improved revenues for the airport and
increased satisfaction among clients.
16:10
AIRPORTS AS A MEDIA DESTINATION – MAXIMISING
THE ADVERTISING INCOME POTENTIAL AT YOUR
AIRPORT
Liz Jones, Managing Director, PSI, UK
The world of out-of-home media is changing fast. New technology, and
the proliferation of smartphones and tablets, means that the consumer
is now constantly connected. The airport and its media offer need to
keep pace with these changes. Brands are looking beyond the traditional
interruption method of advertising, and wish to have a more immersive
relationship with the passenger. Liz will outline what an increasing
number of clients are looking to activate on airport, and what we all need
to do to help facilitate this.
CDRM
16:30
OUTSTANDING AIRPORT ADVERTISING CASE STUDIES
– THE INGREDIENTS OF SUCCESS
Jane Ratcliffe, Chairman, Mediacom, UK
To deliver great airport advertising campaigns, and to maximise airports’
advertising income, theory needs to be put into practice. So what does a
great airport advertising campaign look like? Jane will share examples of
best-in-class airport advertising, explaining the background, the planning
and the implementation of real-life case studies, and sharing how
advertisers assessed the success of these campaigns.
16:50 - 17:20
PANEL DISCUSSION: AIRPORT ADVERTISING - WHAT
AIRPORTS CAN DO TO MAXIMISE VALUE
Jeremy Corfield - PANEL CHAIR, Director, Concession Planning
International Australia Pty Ltd, Australia
Spencer Sheen, Head of Retail, London Gatwick Airport, UK
Liz Jones, Managing Director, PSI, UK
Jane Ratcliffe, Chairman, Mediacom, UK
In an ever-more competitive media market, how can airports take
the lead in driving advertising revenue growth? Going beyond
‘ what’s new?’, this session provides practical and actionable
advice and real-world case studies to show how airports can
optimise their advertising income potential. Sharing the views of
advertisers, media planners and buyers, we will hear directly from
the people who control the money about how airports can improve
their share of advertising spend.
• The competitive marketplace – airports in the wider media contex
• How airport advertising has changed over time
• What gets in the way of growing revenue
• Doing it well: what airports must do (case studies)
17:20
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& DRINKS IN THE EXHIBITION HALL
FOLLOWING THE CONFERENCE!
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CONFERENCE PROGRAMME
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11:00
AÉROPORTS DE PARIS: THE MOST PREFERRED
WAITING GATES AREA
Dominique Mary, Director - Customer Satisfaction Division,
Aéroports de Paris, France
Since 2005, Aéroports de Paris has been working on programmes to
improve the passenger customer experience at CDG and Orly Airports.
One of the main focuses was on the gate area, because the organisation
believes that this is a large part of the passenger experience, where most
of the stress due to check-in and controls is over, and time is given back to
the passengers for their own pleasure and use. The aim was to provide the
most exciting experience at this step of the airport journey. CDG is now at
the top with regard to gate area experience among European airports. The
presentation will examine the key factors of this performance.
11:25
INCREASING BRAND VALUE BY ENHANCING THE
PASSENGER EXPERIENCE
Kathryn Leahy, Director of Customer Relations and Service,
Heathrow Airport Ltd, UK
Tom Marano, CEO, Air Serv Corporation (an ABM Company), USA
In July 2013 Heathrow Airport launched its ?rst-to-the-market Passenger
Service Ambassadors with selected service provider Omniserv, the UK
trading division of Air Serv Corporation. This unprecedented commitment
by an airport operator to elevating the end-to-end customer experience
is enabling Heathrow Airport to achieve its vision of being Europe’s Hub
of Choice. In the presentation we will explore how the value of Brand
Heathrow is increasing through elevating service and adding value to the
airport experience throughout the passenger journey at Heathrow.
11:50
MAKING THE AIRPORT THE BEGINNING OF AN
INTERESTING JOURNEY
Conny Hsu, Clerk, Taoyuan International Airport Corporation
Ltd, Taiwan
In addition to increasing its aeronautical and non-aeronautical revenues,
an airport bears the responsibility of promoing the cultures of its
region. How to promoe passenger satisfaction, and consequently airport
revenues, via the installation of business facilities that demonstrate the
strength of the country’s diversi?ed cultures becomes a crucial issue
for airport managers. In Taiwan Taoyuan International Airport (TTIA),
Taiwan’s various cultural characteristic are successflly displayed in the
14 thematic boarding gates, where, better than any oher airport in the
world, passengers are entertained while waiting for boarding.
12:15
SOME GREAT IDEAS FOR AN EFFICIENT AND FRIENDLY
AIRPORT
Jan Golab, Junior Manager, Passenger Handling Processes and
Quality, Warsaw Chopin Airport, Poland
While trafc was growing, with new carriers commencing operations
and the home carrier introducing 787s, Chopin Airport had to
undertake a major overhaul of its terminal, resulting in nearly 50%
of its check-in, security, transfer and sorting capacity temporarily
closed. Despite this apparently grim picture, passenger satisfaction
levels have remained high, with operations running efciently and
smoohly. This was possible due to the introduction of some small but
unique and innovative solutions and ideas that made it possible for the
staff to work more efciently and the passengers to keep enjoying the
experience. Little things that make big change.
12:40 - 12:50
Q&A
DAY 2 - WEDNEDAY 26 MARCH
09:00 - 17:35
CUSTOMER SERVICE & PASSENGER
EXPERIENCE - ROOM 4
09:05 - 09:10
INTRODUCTION BY CONFERENCE CHAIRS
Catherine Mayer, VP, SITA, USA
Hiosvany Muina, North America Regional Manager Airports,
Copa Airlines, USA
Designing for passengers.
09:10
KNOW ME (THE CUSTOMER)
Beverly Lewis, Regional Manager, Alaska Airlines, USA
KNOW ME, a look from our customer’s perspective. How well do we really
know our customer? The presentation will explore several different ways
that will help us know our customers better, and enable us to provide
that much-desired personalised service, whether travelling Domestic or
International.
09:35
FEEL FINE IN THE TERMINAL – AN ARCHITECT’S AND
OPERATIONAL MANAGER’S APPROACH
Thomas Penner, Vice President Terminal and Passenger
Services, Munich Airport, Germany
Andreas Sander, Architect, Munich Airport, Germany
‘Feel ?ne’ becomes the key issue for passengers’ convenience in the
terminal.
10:00
BEYOND THE BASICS: TRANSFORMATION BY DESIGN
TO DELIVER GREAT EXPERIENCES
James Samperi, Director of Service Design, Engine Service
Design, UK
Using examples from ANA, Heathrow, Virgin Atlantic and related
industries, this inspirational talk introduces Service Design and the
transformation of organisations to be able to design and deliver
improved and innovative customer experience strategies. Even with
solid management practices focused on quality and efciency, the need
to establish a tangible customer-centred vision and appealing, holistic
services is a key driver for success. Service Design addresses the
fndamental business transformations required to achieve this, from
business to customer-centricity; product to services; and from analytical
to imaginative approaches to improvement and innovation. The challenges
span leadership, culture and experience design.
10:25 - 10:35
Q&A
10:35 - 10:55
BREAK
10:55 - 11:00
INTRODUCTION BY CONFERENCE CHAIRS
Catherine Mayer, VP, SITA, USA
Hiosvany Muina, North America Regional Manager Airports,
Copa Airlines, USA
Designing for passengers (continued).
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DAY 2 WEDNESDAY 26 MARCH
15:50 - 16:05
BREAK
16:05 - 16:10
INTRODUCTION BY CONFERENCE CHAIRS
16:10
GIVING BACK TIME TO PASSENGERS
Greg Fordham, Managing Director, Airbiz, Australia
Fast travel initiatives and innovative terminal designs can remove
frustrating queues at various processing points within airport terminals.
This no only saves time for passengers but also reduces their anxiety. If
passengers are then presented with usefl and interesting retail, services
and entertainment, their entire airport experience is enhanced. The
airport also bene?ts through higher commercial returns. The presentation
examines case studies of current initiatives that are being implemented,
and fture models for terminal planning. It will also provide examples
of technology giving back time to the passenger through to innovative
new concepts for the passenger experience, handling of baggage and
commercial opportunities.
16:35
PASSENGER INFORMATION DESIGN FROM A NORDIC
PERSPECTIVE
Anders Nielsen, VP, CIO Project & Development, Billund Airport,
Denmark
Bo Linnemann, Design Director, Kontrapunkt, Denmark
Passenger information is currently in rapid development. More and
more information is presented digitally and in ?xed signposting, and
passengers are becoming still more differentiated in terms of language,
culture and needs. Furthermore, there is an increased risk of passenger
stress and discomfort, because pressure on airports and terminals is
constantly rising due to a rise in passenger numbers. There is a need
to create and design informative passenger information and effective
way?nding to ensure that passengers get a nice, easy start or end of their
?ight. The newest Danish cases and general developments in the ?eld will
be presented.
17:00
WEARABLE TECHNOLOGY FOR OUR INDUSTRY – HYPE
OR HOPE?
Ian Baigent-Scales, Global Customer Systems Manager, Airport
Strategic Development, Virgin Atlantic Airways Ltd, UK
Over the past six months, SITA Lab has completed the most advanced
research into the use of wearable technology for the air transport
industry. As might be expected, SITA Lab has learned a lo and has some
clear views on the poential of wearable technology. But what exactly is it?
Is it just hype or is it a disruptive opportunity?
17:25 - 17:35
Q&A
17:35
SKYTRAX WORLD AIRPORT AWARDS
& DRINKS IN THE EXHIBITION HALL
FOLLOWING THE CONFERENCE!
12:50 - 14:00
LUNCH
14:00 - 14:05
INTRODUCTION BY CONFERENCE CHAIRS
Technology and the passenger.
14:05
TODAY’S TRENDS INFLUENCING TOMORROW’S AIRPORTS
Catherine Mayer, VP, SITA, USA
In order to best plan for the airport of the fture, we must ?rst examine
the key technology trends in?uencing passenger service today. This will
help airports, airlines and ground handlers understand if their strategies
are aligned with customer expectations, and help guide decisions
regarding processes and solutions to ensure all aspects of the journey are
seamless. During this session the audience will learn how mobile, digital
and social technologies are in?uencing airports, airlines and passengers,
and how business analytic are enabling stakeholders to maximise
customer service while improving efciencies and the botom line.
14:25
BETTER AND FASTER PASSENGER EXPERIENCE
Tom Chen, Section Chief, Taoyuan International Airport
Corporation Ltd, Taiwan
TTIA earned good ACI/ASQ rankings on CIQS-related items in recent years
because of some continual improvements on procedures and operations.
Airports are part of the travel experience of passengers; every experience
in airport terminals should be considered important. Airport operators
should be devoed to minimising the valueless time of passengers, and
create more time for shopping, dining and cultural experience. Better
and faster service brings more commercial opportunities and satis?ed
passengers.
14:50
EMPOWER FRONTLINE STAFF THROUGH MOBILE
SOLUTIONS
Cees de Vos, Director Innovation Outstations & Partnerships,
Air France/KLM, Netherlands
A service agent does no need a desk to offer excellent service. Customer
service at airports is becoming more proactive. We serve and solve on the
spo instead of referring to yet anoher queue.
15:15
THE USE OF WI-FI AND BLUETOOTH PASSENGER
FLOW MEASUREMENT TO IMPROVE THE PASSENGER
EXPERIENCE
Reg Krake, Director Customer Care - Operations, Vancouver
Airport Authority, Canada
Nigel Brownlow, Senior Vice President, Revenue Management
and Information Services, InterVISTAS Consulting, USA
A discussion of the use of wi-? and Bluetooh passenger ?ow measure
tools to better understand the airport’s passenger experience and to direct
initiatives to improve customer satisfaction. Discussion will examine
the use of the information to: improve facilities, processes and signage;
work with stakeholders and partners to improve efciency; monitor
real-time processing and mitigate problems as they arise; and develop
the retail and food and beverage offering. The presentation will draw
from real experiences from the Vancouver Airport Bluetooh passenger
measurement system.
15:40 - 15:50
Q&A
CSPE
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Energy-reduction strategies for airports are intertwined with planning
and operations strategies. Solutions involve focusing on toal energy
and greenhouse gas, beyond normal building systems outlined in LEED
or BREEM. It is necessary to tackle the issues inherent in and unique to
airports, including the energy hogs of preconditioned air and baggage
handling, and to explore oher energy-reducing strategies.
11:30
MAINTENANCE STRATEGIES AND CONTINUOUS
IMPROVEMENT APPROACH
Mehmet Necdet Buyukbay, Technical Manager, TAV Izmir, Turkey
Necdet will explain the positives and negatives of alliance partnership,
facilities management and contractor management. Use of periodic,
preventive and predictive maintenance continues the improvement
concepts and strategies in an airport.
12:00
LONG-TERM AIRPORT ENERGY STRATEGY PLANNING
Emanuel Fleuti, Head of Environment, Flughafen Zürich AG,
Switzerland
Airports are large energy consumers. At the same time the energy has
to be provided reliably, economically and in an environmentally friendly
way (carbon emissions). As most airports plan the development and/
or renovation of their infrastructure, the provision of energy becomes
more and more important. The presentation provides an insight into the
complex matter of airport energy strategy planning, including national
regulations, energy market liberalisation, climate change and airport
development.
12.30 - 14:00
LUNCH
14:00
INNOVATIVE ENERGY MANAGEMENT SYSTEM FOR TWO
EUROPEAN AIRPORTS
Nicolas Réhault, Head of Group Building Performance
Optimization, Fraunhofer Institute for Solar Energy Systems,
Germany
The FP7 European CASCADE project is developing and testing a new
ISO 50001-based energy management system in two major European
airports. A key feature of the system is sofware for the automated
detection and diagnostic of energy faults at operating heating, ventilation
and air conditioning systems in airports. Detected failures are triggered
into concrete energy-saving actions accordingly via an Energy Action
Plan. A hardware solution has also been developed to install and integrate
additional sensors and energy meters in a fast and cost-efcient way. The
solution has been tested in two major European airports: Roma Fiumicino
and Milano Malpensa.
14:30
OPTIONS FOR ENERGY-EFFICIENT AND
ENVIRONMENTALLY FRIENDLY TERMINAL OPERATION
Udo Bradersen, Environmental Manager, Hamburg Airport, Germany
Terminals are the most important energy-consuming units at airports;
hence they require a major focus in any energy-efciency discussion.
This presentation outlines which steps towards energy-efcient
terminal design and operation might be the most promising ones. This
includes building design, process control for internal energy supply,
metering and evaluation of data and technological aspects as to HVAC
systems, lighting etc.
DAY 2 - WEDNEDAY 26 MARCH
09:00 - 17:15
ENERGY, ENVIRONMENTAL ISSUES
& SUSTAINABILITY - ROOM 8
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Emanuel Fleuti, Head of Environment, Flughafen Zürich AG,
Switzerland
David Tomber, Aviation Planning Program Manager, Port of
Seattle, USA
09:05
THE SYNERGY BETWEEN ASSET MANAGEMENT AND
SUSTAINABILITY
Charles Marshall, Utilities Manager, Hartsfield-Jackson Atlanta
International Airport, USA
To be successfl, airports must create and foster a community dedicated
to sustainability through best-in-class leadership, and implement
solutions and practices that will reduce the carbon fooprint of the
airport. Airports can only be successfl if their plans are developed
through a framework of sustainable, creative, cost-effective and proactive
solutions, combining economic, social and environmental values to airport
challenges, while humanising the vast scale of the airport environment.
09:35
TOWARDS A SUSTAINABLE AND INNOVATIVE AIRPORT
Coen Siezenga, Business Performance Manager, theGROUNDS,
Amsterdam Airport Schiphol, Netherlands
Amsterdam Airport Schiphol is one of the largest and most innovative
in Europe. Sustainability is one of the challenges for Schiphol, with 20%
renewable energy by 2020, 30% CO2 reductions by 2020 (compared
with 1990) and recycling of most of the resources at and around the
airport. theGROUNDS is the place created by Schiphol where leading
companies and knowledge institutes work together to develop innovative
applications for a sustainable airport. This presentation will focus on the
targets for sustainability, the plans for how to reach these targets, the
challenges we face in the upcoming years and the value of theGROUNDS
in actualising this.
10:05
TOWARDS ZERO CARBON EMISSIONS IN 2020
Fredrik Jaresved, Head of Public Affairs - Stockholm Arlanda
Airport, Swedavia, Sweden
Stockholm Arlanda Airport was the ?rst airport in the world to receive
the highest ACA ranking (3+, neutrality), but ambition doesn’t stop there.
By 2020 all fossil carbon emissions from the airport operations will be
reduced to zero. The presentation will cover the main challenges the
airport faces to reach this goal, and what has been done so far. The focus
of the presentation is energy savings.
10.35 - 11:00
BREAK
11:00
ENERGY-EFFICIENT DESIGN STRATEGIES EMPLOYED
AT AIRPORT TERMINALS WORLDWIDE
Nancy Hamilton, Senior Vice President, Director of Engineering
Services, HOK, USA
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DAY 2 WEDNESDAY 26 MARCH
17:15
SKYTRAX WORLD AIRPORT AWARDS
& DRINKS IN THE EXHIBITION HALL
FOLLOWING THE CONFERENCE!
DAY 2 - WEDNEDAY 26 MARCH
09:00 - 17:10
IATA DAY - ROOM 2
CONFERENCE CHAIRS
David Stewart, Head of Airport Development, IATA, UK
Colin Spear, Assistant Director Airport Development (AFI, EUR
& ME), IATA, Switzerland
09:00
THE IATA DAY WELCOME AND KEYNOTE ADDRESS
Thomas Windmuller, Senior Vice President, Airport, Passenger,
Cargo and Security Division (APCS), IATA, Switzerland
09:15
IATA’S NEW AIRPORT, PASSENGER, CARGO AND
SECURITY DIVISION (APCS)
Hemant Mistry, Director, Airport, Infrastructure and Fuel, APCS,
IATA, Switzerland
Presentation of IATA’s new Airport, Passenger, Cargo and Security
Division within IATA
09:30
THE NEW AIRPORT DEVELOPMENT REFERENCE
MANUAL (ADRM)
David Stewart, Head of Airport Development, IATA, UK
Steve Riano, Aviation Practice Leader, Bechtel Corporation, USA
Arturo Garcia-Alonso, Assistant Director, Facilitation and
Airport IT, ACI World, Canada
Presenting what is new since the ninth edition of ADRM last published
in 2004.
10:00
DRIVERS FOR CUSTOMER SATISFACTION
Hugh Best, Implementation Manager, Fast Travel Program, IATA,
Switzerland
What will the passenger journey look like in the coming years, how will it
change and what does the passenger want? New technologies are being
introduced. Are we ready for these changes? Do current government
regulations sufce? We will be setting the scene for the fture of the
travel experience.
10:30
INCREASING CUSTOMER SATISFACTION WHILST
REDUCING COSTS
Andrew Price, Head of Baggage Services, IATA, Switzerland
Nick Gates, Portfolio Director, SITA, UK
Manuel van Lijf, Manager Research and Development, Air France
KLM, Netherlands
A look at how IATA and its partners are responding to the industry
demands of giving the passenger more control and at the same time
reducing costs.
This presentation will look at what is happening today and a look to the
fture, from airlines, airport and an IT provider perspective.
15:00
BENCHMARKING AIRPORT TERMINAL UTILITY USE IN
EUROPE, AMERICAS, AND ASIA-PACIFIC
Rian Burger, principal, Stantec, Canada
What really constitutes efcient terminal building performance?
Airports are seen as a highly specialised building type, and little or no
benchmarking data exists for them, making it difcult for airports to
see themselves in contex and set realistic consumption targets. This
presentation reviews ongoing airport benchmarking research, initiated
in 2012, from which energy and water consumption baselines for North
American airports have been derived. It reviews the major ?ndings
of the study, giving insight into the current state of affairs and the
opportunities that exist for airports to no only radically reduce their
energy and water consumption, but also reduce their ongoing utility costs.
It will outline how some European airports have participated in a similar
study, the outcomes from this study, and ultimately discuss how airports
internationally face similar challenges in terms of understanding resource
consumption and de?ning best practices.
15:30
WATER STEWARDSHIP TAKES OFF AT AIRPORTS
Maria Valle de Cos, European Water Stewardship Assistant,
European Water Partnership, Belgium
For airports as for oher sectors, ensuring sustainable water management
is vital for continuity of the activity. Many water-related risks emerge
exernally within the wider watershed. Thus only a genuinely ‘out-of-
the-fence’ approach will enable the fll range of operational risks relating
to water in airports to be identi?ed and mitigated. This re?ects the
real-world complexity of water management and is a fndamental aspect
of the Water Stewardship concept. The European Water Stewardship will
be presented as the tool that provides the basis for airports to evaluate,
certify and communicate the sustainability of water management.
16.00 - 16:15
BREAK
16:15 - 17:15
PANEL DISCUSSION: HOW ARE ENERGY ISSUES
INFLUENCING AIRPORT’S LONG-TERM DEVELOPMENT
STRATEGIES?
Charles Marshall, Utilities Manager, Hartsfield-Jackson Atlanta
International Airport, USA
Emanuel Fleuti, Head of Environment, Flughafen Zürich AG,
Switzerland
Coen Siezenga, Business Performance Manager, theGROUNDS,
Amsterdam Airport Schiphol, Netherlands
Nancy Hamilton, Senior Vice President, Director of Engineering
Services, HOK, USA
David Tomber, Aviation Planning Program Manager, Port of
Seattle, USA
Airports are energy intensive infrastructures that are operated 7 days a
week and under a high demand of reliability for energy supply. Questions
of energy supply, costs, grid reliability and environmental impacts are
important for airports that need to develop their infrastructure that will
be in operation for decades. As such, airports need to consider energy
aspects when developing their airport. This is best done by developing and
implementing a long-term energy strategy. The panelists from different
world regions and airports will discuss the various aspects.
- Which are the key factors in energy management that are of
importance to airports
- Which are energy critical airport operations or infrastructure to
consider in strategies
- Key elements of energy strategies with relevance to airports
EEIS
IATA
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Project RAPID is an innovative system that allows automated control of
passengers in possession of electronic passports, thus eliminating the
need for human interaction. The system permits a highly rationalised
management and a signi?cant boost to efciency at Border Control. By
reducing the process of border crossing to an average of less than 20
seconds, it speeds up the movement of passengers at Border Control
signi?cantly.
13:05 – 13:15
Q&A
13:15 - 14:30
LUNCH
14:30 - 14:55
PANEL DISCUSSION: IATA INTEGRATED SOLUTION FOR
GROUND OPERATIONS
Joseph Suidan - PANEL CHAIR, Head of Ground Operations, IATA,
Canada
Michael Denoff, Analyst Ground Damage Assessment, United
Airlines, USA
Paulo Piques, Operations General Manager, GROUNDFORCE
PORTUGAL, Portugal
Speaker to be announced
Introductory presentation followed by roundtable on how the various
IATA ground operations activities   AHM, IGOM, GDDB and ISAGO   are
implemented by key stakeholders, and the bene?t integration of all
available solutions can bring. The audience will gain an understanding of
the bene?ts of the IATA integrated solutions.
The audience will understand the industry bene?ts arising from
implementation of IATA Integrated solution for Ground Operations.
Integration and global implementation of Airport Handling Manual, IATA
Ground Operations Manual (IGOM), and IATA Safety Audit for Ground
Operations (ISAGO) and Ground Damage Database (GDDB) offers a unique
solution on how to effectively manager risks in ground operations via:
· Standardized procedures and performance
· Reduced work complexity and consistent turnaround times
· Decreasing training time
· Standardized oversight and continuous monitoring
· Reduced audit redundancy
· Identifying hazards and measuring corrective actions
· Etablishing a baseline of ground damage
· Data driven improvements of performance
14:55 - 15:10
Q&A
15:10 - 15:55
PANEL DISCUSSION: SLAS BETWEEN AIRPORTS, GSPS
AND AIRLINES
Dimitrios Sanos - PANEL CHAIR, Product Manager Airport &
Ground Ops Training, IATA, Switzerland
José Manuel Santos, Board Member, Portway Handling de
Portugal SA, Portugal
Andrew Cunningham, Principal Consultant, TMA Consulting, UK
SLAs between airports, GSPs and airlines towards passenger satisfaction.
The audience will learn why SLA between airports, service providers and
airlines is a powerfl tool to ensure better business relationship, constant
service improvements and customer satisfaction. Setting accurate,
relevant, measurable and achievable targets is key. Passenger satisfaction
is affected by everyone in the service chain. Setting common targets –
acceptable targets – is an effective way towards satisfaction. SLAs are
no static documents. There are methods that constantly make them more
relevant and effective. Monitoring, reviewing and reacting based on the
results are just as important as the creation of an SLA.
11:15 - 11:30
BREAK
11:30
REMOVING THE HASSLE FROM SECURITY
Lisa Angiolelli-Meyer, Project Manager Passenger Facilitation,
IATA, Switzerland
Following September 11th increased and constantly changing security
requirements continue to add costs to the industry. The screening process
is ofen described as inconsistent, stressfl and invasive. The multiple
stakeholders around the security process including airport operators,
airlines, and multiple government agencies make security process
improvement a complex challenge to tackle.
11:40
ADR SPA AND ADR SECURITY – A CHANGE-
MANAGEMENT STORY (PART 2)
Riccardo Kustermann, President, ADR Security - Aeroporti di
Roma, Italy
In less than two years ADR Security has achieved a 50% reduction in
waiting time at security checkpoints for passengers and their hand
baggage (from 14 to less than seven minutes), drastically increasing
passenger satisfaction. This presentation describes the help received
by IATA in leveraging the experience of oher airports, and the most
important lessons learned in the process.
12:05
NEXT-GENERATION PASSENGER SECURITY – THE
EVOLUTION IS UNDER WAY
Guido Peetermans, Project Manager, Smart Security, IATA,
Switzerland
Today’s passenger and cabin baggage security screening works — but
at great cost to authorities, the aviation industry and passengers. Given
the predicted growth in air travel, continuously evolving security threats,
and passengers becoming increasingly dissatis?ed with queues and
intrusive measures, the industry is in agreement that today’s model is
unsustainable in the long term. Introducing risk-based security concepts,
advanced screening technologies and process innovation, Smart Security
envisions a continuous journey from kerb to airside, where passengers
proceed through security with minimal need to divest, security resources
are allocated based on risk, and airport amenities are maximised.
12:25 - 12:35
Q&A
12:35
INNOVATIVE BORDER SOLUTION (PART 1)
Lisa Angiolelli-Meyer, Project Manager Passenger Facilitation,
IATA, Switzerland
Although much has been done to simplify the traveller journey, work
continues by states to balance the integrity of their borders with
the identi?cation and facilitation of travellers against a backdrop of
anticipated growth in international aviation trafc. Seeking to increase
security and speed up travel ?ows at Immigration just by hiring additional
resources is no a viable option. The rapid increase in the number of
electronic machine-readable travel documents (e-MRTDs) containing
biometric data, facilitates innovative automation concepts and enables
integrated security processes at borders.
12.50
INNOVATIVE BORDER SOLUTION (PART 2)
Luis Gouveia, Deputy Director, SEF Aliens and Border Service,
Portugal
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DAY 2 WEDNESDAY 26 MARCH
15:55
THE VALUE OF AIR CARGO
Glyn Hughes, Director, Cargo Industry Management, IATA,
Switzerland
The presentation will highlight the value of air cargo in terms of economic
and social bene?ts. It will also describe key commodities transported and
explore associated industry issues and challenges.
16:25 - 17:00
CYBER SECURITY – AN AIRPORT AND AIRLINE
PERSPECTIVE
John Edwards, Assistant Director - Security, IATA, Switzerland
Wayne Smith, Head of Information Services, Birmingham
Airport Limited, UK
The issue of cyber security is relatively new to aviation but is no less of
a real threat. This session will focus on targets, risks and mitigation in
the contex of airport operations, airport-airline connectivity, passenger
issues and poential impacts on safety and operations.
· A holistic view of why aviation cyber security is poentially a signi?cant
threat to airlines and airports
· Challenges faced by airlines and airports in addressing the threats to
key operational technologies and systems
· An overview of initial steps airlines, airports, IATA and ACI are taking
collaboratively to reduce aviation cyber security risks

17:00 - 17:10
Q&A
17:10
SKYTRAX WORLD AIRPORT AWARDS
& DRINKS IN THE EXHIBITION HALL
FOLLOWING THE CONFERENCE!
DAY 2 - WEDNESDAY 26 MARCH
09:00 - 17:45
TECHNOLOGY, SYSTEMS
INTEGRATION, IT & ICT - ROOM 1
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Al Lyons, Firmwide Director of IT & Electronic Systems, HOK, USA
James Burke, Managing Principal, JJB Associates, UK
09:05
SEPARATION BEFORE TRANSFORMATION AT
STANSTED AIRPORT
Karen Longdin, Head of IT, London Stansted Airport, UK
Following the £1.5bn purchase of London Stansted from BAA by MAG
in January 2013, one of the immediate priorities became establishing
standalone IT operations at STN. This was to enable business-as-usual
operations to continue while separating quickly and efciently. Ensuring
operational continuity for STN and MAG throughout this process was key.
Separating 66 systems from the BAA IT estate, including key operational
and ?nancial platforms, called for a focused and well-governed approach
to create a simpli?ed platform for transformation into the fture.
09:30
USING TECHNOLOGY TO IMPROVE THE CUSTOMER
EXPERIENCE: WHY US AIRLINES AND AIRPORTS
HAVE FALLEN BEHIND THEIR INTERNATIONAL
COUNTERPARTS, AND WHAT THEY CAN DO TO CATCH
UP
Ryan Marzullo, Program Director, JFK Redevelopment, Delta Air
Lines, USA
09:55
IT AND THE SYSTEMS IN NEW TERMINAL 2 AT MUMBAI
Meenakshi Agrawal, Vice President – Information Technology,
Mumbai International Airport Pvt. Ltd, India
The presentation will give a brief preview of the various systems in action
at the new CSIA airport at Mumbai, and how they integrate into a complex
IT network of applications and systems.
10:20
TRANSITION OF A HUB AIRPORT – SEIZING
THE OPPORTUNITY AND LIVING THROUGH THE
EXPERIENCE OF A LIFETIME
Suhail Kadri, Vice President IT, Doha International Airport and
Hamad International Airport, Qatar
State of Qatar has invested multi-billion dollars in developing the state-
of-the art, green?eld Hamad International Airport. This presentation will
focus on: core IT systems and infrastructure being delivered from the
airport construction programme and related challenges, the quantum
change in the size and complexity of IT in moving from existing airport to
the new airport and related organisational development, how the airport
operator and oher Qatar Airways Group companies intend to leverage
technology to address challenges and seize opportunities, strategic IT
programmes for HIA over the nex three years.
10:45 - 10:55
Q&A
10:55 - 11:15
BREAK
11:15
CUSTOMER AND AIRPORT OPERATIONAL TOUCH
POINT ALIGNMENT THROUGH INTEGRATED MOBILE
TECHNOLOGY
Sourav Sinha, Chief Officer - Information Technology, Oman Air,
Oman
Several activities contributing to scheduled airline operations at airports
are key events, timely action of which enables airlines maintain their
operational schedules and provide their passengers with a pleasurable
experience throughout their journeys, through enhanced services and
timely updates at passenger touch points. Several inherent complexities
of airline and airport operations make timely execution of various
operational events critical to maintaining operational stability. Being
able to electronically capture/record such information in near real time
using mobile devices can therefore enable timely analysis and manage
such areas of critical concern, besides providing for real-time operational
information across operational touch points.
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14:15
GATWICK IN THE CLOUDS
Michael Ibbitson, CIO, Gatwick Airport, UK
An explanation of how Gatwick’s innovative new IT strategy is
transforming the passenger experience, revolutionising airport
operations and pushing the newest technologies to the limit. The
audience will learn how cloud services can be adopted by airports to
deliver innovative new solutions to passengers, such as web services-
based Bagdrop and Google Streetview. The presentation will discuss
how embracing BYOD can fndamentally change the way airport
operations staff manage disruption, and pushing biometric technology
to the very forefront of everything we do.
14:40
DATA DICTIONARY, DOMAIN MODELLING AND HOW TO
MAKE THINGS EASY
Ole Nymoen, Technical Architect, Avinor, Norway
The presentation will describe how the ALTi project has created a very
usable data dictionary through a botom-up approach, and how it is
now used for top-down domain modelling and service de?nition. This
approach greatly simpli?es integration, data de?nitions, service design
and reporting database design. By creating the data dictionary, Avinor
and its AODB vendor has a common vocabulary and a common set of XML
de?nitions, almost completely removing misunderstanding at the data
level. The data dictionary is proprietary and the presentation will explain
why this approach was chosen, rather than using a standard data model
such as AIDX.
15:05
A SINGLE VERSION OF THE TRUTH?
Wayne Smith, Head of Information Services, Birmingham
Airport Limited, UK
At PTE 2013, Wayne Smith, Head of IS at Birmingham Airport, presented
on the technology that underpinned the combined Airport Control
Centre at Birmingham Airport. Since that time, Birmingham Airport
has undergone a complete operational system refresh, which is key to
the company’s strategy of growth over the coming years. At PTE 2014
Wayne will demonstrate how these systems have enabled Birmingham
Airport to re-engineer some of its key business processes to alleviate a
number of traditional botlenecks in airport processing, and will show
how Birmingham Airport has bene?tted from the unprecedented levels of
information which it now processes.
15:30
BENCHMARKING AIRPORT IT SECURITY MANAGEMENT
POLICIES
Arturo Garcia-Alonso, Assistant Director, Facilitation and
Airport IT, ACI World, Canada
During the last years, airport dependency on information technology (IT)
solutions has increased, as airport operators have implemented a variety
of technologies, processes and communication proocols to operate their
own businesses and interact with ohers. Consequently, the vulnerability
of the airport and aviation systems has grown. The ACI World Airport
IT Standing Committee (WAITSC) has launched an Airport IT Security
Benchmarking programme, to facilitate airports to assess and benchmark
their IT security processes. The programme is based on a self-assessment
checklist inspired by the International Standards Organisation (ISO)
27002 standard (code of practice for information security management).
15:55 - 16:05
Q&A
16:05 - 16:20
BREAK
11:40
IMPROVING CUSTOMER EXPERIENCE THROUGH THE
I-AIRPORT STRATEGY
Hidehisa Matsumoto, Senior Manager, Narita International
Airport Corporation, Japan
Improving customer convenience is a high-priority issue for Narita
International Airport. For this reason, NAA established the i-Airport
Strategy with the objective of harnessing ICT to create advanced airport
services. Under this strategy, NAA is producing a range of new services
for smart devices. This presentation will provide an overall description
of the i-Airport strategy and highlight some of the projects that are
under way.
12:05
INTEGRATING IMMERSIVE MEDIA SYSTEMS TO CREATE
AN INTELLIGENT AIRPORT ENVIRONMENT
Roger Johnson, Deputy Executive Director, Los Angeles World
Airports, USA
Stephan Villet, Principal, Smart Monkeys, Inc., USA
LAX’s new jewel is no just for techno-geeks. Hollywood storytelling and
sparkle inspire the integrated environmental media system (IEMS) at
LAX. This core of intelligent systems and media environments creates a
passenger experience that evokes the past era of romance and excitement
in air travel for today’s passengers, simultaneously offering new non-
traditional sources of non-aeronautical revenues for LAX. The IEMS is
supported by a state-of-the-art content delivery system, which blends
audio visual, IT, broadcast and control technologies in unexpected ways,
and provides a new model for airports around the globe.
12:30 - 12:40
Q&A
12:40 - 12:45
SPEAKER CHANGE OVER
12:45 - 13:15
PANEL DISCUSSION: IT ROLE IN THE TRANSITION TO
THE AIRPORT OF THE FUTURE
Suhail Kadri, Vice President IT, Doha International Airport and
Hamad International Airport, Qatar
Sourav Sinha, Chief Officer - Information Technology, Oman Air,
Oman
Roger Johnson, Deputy Executive Director, Los Angeles World
Airports, USA
This panel will discuss airline and airport views regarding how new
and emerging IT trends and best practices should be incorporated into
the design of new airport terminals. Risks, bene?ts and challenges of
implementation will be discussed.
· Learn how airlines and airport operators leverage IT to facilitate
increasing capacity of airports and how passengers will bene?t.
· Are airline, airport, passenger and industry vendors’ goals compatible
in the short and medium term – where are there con?icts?
· How will BYOD by passengers impact on airport design, passenger
processing and passenger experience?
· Sharing information should enable airports, airlines and oher
stakeholders to improve passenger experience and pro?tability – is
that compatible with good security practice?
· What prevents existing, new and planned airports from implementing
IATA and ACI Simplifying the Business initiatives?
13:15 - 14:15
LUNCH
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DAY 2 WEDNESDAY 26 MARCH
DAY 3 - THURSDAY 27 MARCH
09:00 - 13:20
AIRPORT CITIES & TRANSPORT
CONNECTIONS - ROOM 7
Presentations will focus on the broad review of designing efcient airport
and connection programmes that enable airport city growth.
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Léa Bodossian, Secretary General, Airport Regions Conference,
Belgium
Steven Cornell, Executive Director Aviation, Samsung C&T, Korea (dpr)
09:05
MEGA-AVIATION CITIES: LEVERAGING PIONEER
EXPERIENCES TO BUILD FOR SUCCESS
Mathieu Blondel, Principal, Arthur D. Little, France
Beyond the airport city concept, mega-aviation cities are now emerging.
New Istanbul Airport, Dubai World Central, Denver International and
Incheon Airport are becoming global aviation service centres and
secondary urban centres within their megalopolis. Kuala Lumpur, Jakarta,
Miami and ohers are following the same ambition. Based on the example
of pioneer airports, this presentation outlines the challenges ahead for
airports aiming to become mega-aviation cities, and the way forward to
overcome them. It also shows key success factors to create huge value
and mitigate risks of those multi-billion projects that might change the
face of a city or an entire country.

09:35
AIRPORT CITY DEVELOPMENT VIABILITY – AN
INVESTOR’S PERSPECTIVE
Lee Lawrence, Managing Director, Qeema Aviation
Infrastructure, United Arab Emirates
Airport city developments must be ?nancially bankable to engage poential
investors. What are the primary factors to consider in terms of attracting
investors for your airport city?

10:05
WHY DO COMPANIES LOCATE NEAR AIRPORTS?
Tamás Polster, Head of Consulting EMEA, DTZ, Belgium
The presentation will identify key real estate development drivers around
airports and relate poential to the wider urban contex. It will ?rst
16:20
ACI ACRIS: EFFICIENCY AND INNOVATION THROUGH
RECOMMENDED WEB SERVICES
Dr Rolf Felkel, Vice President Airside, Landside and Security
Applications, Fraport AG, Germany
ACI Airport Community Recommended Information Services – ACI
ACRIS – is an initiative from the ACI World Airport IT Standing Committee
(WAITSC). To establish this, the ACI WAITSC founded a Working Group in
2009. The vision behind ACI ACRIS is ‘the consistent adoption of service-
orientated architecture (SOA) principles across the world’s airport
community in a coordinated effort’. The mission of the ACI ACRIS WG is
‘to deliver recommendations, requirements and technical speci?cations
that enable airports, airlines, partners and suppliers to exchange and
process data in a standardised and service-orientated way’.
16:45
INNOVATION IN AVIATION: HEATHROW AIRPORT
Ben Wagenaar, Technology Innovation Architect, Heathrow
Airport Ltd, UK
How does your technology team make best use of new and emerging
technology while being able to tackle the airport’s business challenges?
Here we look at how the Heathrow Airport IT Innovation team came to
exist, how it is organised and our innovation process using evidence-
based trials, internal stakeholder development and open collaboration.
17:10
MAKING GATWICK IT FANTASTIC EVERY DAY
Jayne Wylde, IT Operations Centre Manager, Gatwick Airport, UK
Imagine an IT team who know you, understand and share your challenges
and know how you want to work. That’s exactly what we did when we
created the on-site Gatwick IT Operations Centre. Our customers had
grown tired of poor service and lack of understanding of their needs.
We changed that by doing something different. We in-sourced and have
reaped the bene?ts from day one. We still use a blended approach to
deliver IT services with our partners, but we are now the pilos. We have
turned the dial from negative to positive NPS in just three months.
17:35 - 17:45
Q&A
17:45
SKYTRAX WORLD AIRPORT AWARDS
& DRINKS IN THE EXHIBITION HALL
FOLLOWING THE CONFERENCE!
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Spain, which is a big competitive problem for the main key players in the
air transport sector. Our idea is to analyse it from a different point of view,
trying to identify successfl cooperative strategies between airports/
airlines and oher agents, and when and where they could be applied.

12:50
CATARINA EXECUTIVE AIRPORT – THE FIRST
BRAZILIAN EXECUTIVE AIRPORT CITY
Carlos Alberto De Mattos Bento, Airport Operations Manager,
JHSF Incorporaçoes, Brazil
The airport infrastructure in Brazil available to general aviation is critical,
mainly in high-density air trafc areas. One of the leading companies in
the Brazilian real estate sector, JHSF, has launched Catarina International
Airport as the ?rst privately owned executive infrastructure in Brazil,
planned to be a positive impact benchmarking in Brazil and synonymous
with quality and innovation. The insertion of Catarina Airport in a
large-scale (seven million square metres) mixed-use real estate project
shows the synergy of different activities and a variance of the airport city
concept, an atypical solution to the Brazilian scenario.
13:20 - 15:00
LUNCH
DAY 3 - THURSDAY 27 MARCH
09:00 - 13:25
AIRPORT DESIGN, PLANNING
& DEVELOPMENT - ROOM 5
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIR
John Mok, Principal - Aviation, JACOBS Global Buildings, USA
09:05
BRINGING VENICE INTERNATIONAL AIRPORT INTO THE
FUTURE
Paolo Simioni, Chief Executive Officer, SAVE SpA - Venice Marco
Polo Airport, Italy
Giulio De Carli, Managing Partner, One Works, Italy
The refrbishment and 95,000m2 exension of the Venice air terminal
will soon transform the facility into a state-of-the-art international
airport. The upgrade promises improved passenger experience and
increased infrastructure capacity to capture new markets arising from
bullish trafc forecasts and a new marketing strategy. While doubling
in size, the project presents a unique advantage by preserving the local
identity, which is already inherent in the strong character of the existing
airport. This means enforcing a design approach that no only prioritises
commerce, but emphasises culture, integrates local materials and
interacts with the surrounding water.
09:35
HEATHROW – DESIGNED AROUND THE PASSENGER
Barry Weekes, Head of Design, Heathrow Airport Ltd, UK
Terminal 5 has won Terminal of the Year for the past two years, but how
does Heathrow sustain its lead in airport design? Design touches every
part of Heathrow. How the airport, its business performance and brand are
perceived by passengers, airline customers, retailers and government can all
be shaped by design. Without a clear design strategy, the proposition would
become incoherent and diluted, leading to confsion and dissatisfaction. This
presentation sets out how Heathrow has directed its design effort towards
a common goal, and in so doing, has improved passenger satisfaction and
brand recognition while optimising pro?tability.
highlight the latest global trends in corporate location at the international
and local levels. What are the triggers for corporate relocations? Within
this contex, what is the poential for airports? The presentation will
also identify how the poential for property development is related to
the urban contex and business model of the airport. Ultimately the
presentation will identify the key differences between the USA and
Europe in terms of airport city development.

10:35
A NEW AIRPORT FOR LONDON: THE OPPORTUNITY
FOR URBAN TRANSFORMATION
Chris Moores, Transport Planning Manager, Transport for
London, UK
London and the UK wish to remain at the table of major global players.
Heathrow is already fll, and can only accommodate half of its forecast
fture demand. Because expansion would have tremendous negative
consequences, the Mayor of London would like to see the UK take a bold step
and build a new hub airport, to transform the fortunes of East London and
the Thames Gateway (Europe’s largest regeneration area), safeguard the
UK’s fture needs and minimise aviation’s negative impacts. The Mayor’s
responsibilities include London’s economy, environment and transport
connections. Find out more about one of his ?agship planning policies.
11:05 - 11:25
BREAK
11:25
DESIGN BENCHMARKING – AN EXAMINATION OF
METHODOLOGY
Richard Spencer, Design Director - Aviation, Woods Bago, Australia
Many airport owners ask their designers to benchmark their proposals
against oher airports, but how ofen is a truly systematic exercise
conducted? Usually half a dozen examples from the consultant team’s
immediate past projects are pulled together, and one or two statistic
about each are compared. As part of a recently completed masterplanning
exercise for Perth Airport, Woods Bago, Arup and Airbiz undertook an
exensive and systematic landside benchmarking exercise encompassing
airports around the world and looking at multiple features. This
presentation will explain the methodology used and share some of the
resulting data.

11:50
IMPROVING THE AIRPORT GROUND TRANSPORTATION
EXPERIENCE THROUGH COLLABORATION
Dr Dan Wong, Visiting Assistant Professor, University of
Central Missouri, USA
Airports have integrated customer satisfaction into their core operations,
including airport ground access. The focus in this arena has been directed
primarily towards increasing the intermodal efciency between air and
ground-based transportation modes. However, this focus has overlooked
the importance of the human element in airport ground transportation
services. Although the driver can have a signi?cant impact on the airport’s
overall customer satisfaction rating, airports tend to overlook their role
in supporting the airport’s goal of customer satisfaction. Increasing the
collaboration between airport management and the drivers will likely
frther advance the airport’s customer satisfaction.

12:20
HIGH-SPEED TRAIN AND AIR TRANSPORT – IMPACTS
AND COOPERATIVE STRATEGIES
Ainhoa Zubieta, Economics, Planning & Environmental
Consultancy Director, INECO, Spain
For a long time, several experts have been studying the impact of the HST
on the air transport sector. The main factors taken into account by the
traveller/passenger when taking a decision are door-to-door time, cost,
frequency, etc. We will summarise the high impact that the HST has had in
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the ?rst runways in 20 years, and the ?rst since privatisation of airports
in Australia. Brisbane is one of the very few privately fnded airports in
the world. This paper will cover: the need for a new runway; interface
planning between the position of the new runway and its associated
taxiway system; runway aeronautical and airspace design; technical
challenges on the project; runway approval process; commercial issues
surrounding the construction of a privately fnded runway; community,
stakeholders, environmental, political and media issues.
12:55
YVR’S NORTH RUNWAY: A SUPPLY CHAIN CASE STUDY
Mike Brown, Senior Planner, Vancouver Airport Authority, Canada
The peak time for exports of BC cherries to Asia coincides with when
YVR’s longer, South Runway is out of service for construction and
maintenance. As a result, airlines must use the shorter North Runway,
which at times translates into less cargo capacity and a supply-chain
vulnerability for these cherry exports. Working with exporters, Vancouver
Airport Authority is developing a business case to exend the North
Runway, enhance the reliability of the supply chain and stimulate exports.
13:25 - 15:00
LUNCH
DAY 3 - THURSDAY 27 MARCH
09:00 - 13:30
AVIATION SECURITY, BORDER
CONTROL & FACILITATION ROOM 3
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Brian Engle, Station Manager, Southwest Airlines Co, USA
Art Kosatka, CEO, TranSecure Inc, USA
Jean Salomon, Principal, JSCP, France
09:05
USING TECHNOLOGY TO IMPROVE THE INTERNATIONAL
ARRIVAL EXPERIENCE
Christopher Gilliland, Manager, Simplified Passenger Travel,
Vancouver Airport Authority, Canada
Vancouver Airport Authority introduced self-service border clearance
technology to the North American airport industry. With over 2.5 million
travellers to date having used this customer-focused and results-driven
technology, the BorderXpress product is changing travellers’ perceptions
of just how quick and worry-free customs clearance can be. Learn how
airports and airlines are using the product to reduce costs and improve
the customer experience.
09:30
WEB-BASED DATA MINING AND AUTOMATION IN
AVIATION SECURITY
Eric Kaler, Director of Security, Hawaiian Airlines, USA
Industry has no kept pace with government use of passenger data for
aviation security. Government-generated clearance results lie dormant
in our systems until passenger check-in. Opportunities exist to capture
the clearances, add airline-owned security systems and display risks in
advance to analysts for mitigation before the departure date, and to front-
line managers for handling on the departure date. The same operational
security enhancements apply to regulatory needs such as SeMS and IOSA.
Further, the airline can monitor government clearance activity and have
advance warning of any no-?y or increase in selected activity.
10:05
CREATING THE ULTIMATE PASSENGER EXPERIENCE AT
BWI MARSHALL AIRPORT
Paul Shank, Chief Engineer, Maryland Aviation Administration, USA
Chirantan Mukhopadhyay, Vice President, Aecom, USA
Our moto at Baltimore/Washington International Thurgood Marshall
(BWI Marshall) is ‘Easy Come, Easy Go’. BWI strives to achieve this
through strategic planning, design, construction and operation. Our
efforts have been acknowledged by national associations/publications
as one of the best airports in the USA for passenger service, value and
customer satisfaction. The paper will highlight speci?c decisions/
solutions implemented over the years that led to an efcient, cost-
competitive and customer-friendly award-winning airport. It will discuss
speci?c solutions used by our employees, tenants, consultants and
contractors to enhance the customer experience ?ying into and out of the
Baltimore/Washington region.
10:35
NEW INTERNATIONAL ARRIVALS FACILITY AT
SEATTLE-TACOMA INTERNATIONAL AIRPORT
Wayne Grotheer, Director, Aviation Program Management
Group, Port of Seattle, USA
David Tomber, Aviation Planning Program Manager, Port of
Seattle, USA
The new International Arrivals Facility (IAF) at Seattle Airport is the
most signi?cant and exciting improvement for international passengers
since the terminal was built over 40 years ago. This presentation will
focus on planning and design de?nition for this major project. The IAF
will be executed through a design build delivery method, with a design/
construction team to be selected in mid-2014. Major project components
include a 300,000 square foo facility for clearing arriving international
passengers entering the United States, and the largest pedestrian bridge
in North America, spanning 800 feet, which connects 19 wide-body gates
on two concourses.
11:05 - 11:25
BREAK
11:25
VODOCHODY AIRPORT – AVIATION ALTERNATIVE FOR
PRAGUE
Martin Kacur, General Director, Vodochody Airport, Czech
Republic
The presentation will discuss the redevelopment of an airport used for
aircraf testing and production into a modern airport with prime focus on
LCCs. This semi-green?eld project is just 15km from Prague city centre,
nex to the highway, with planned infrastructure tailor-made for LCC
operations and an existing 2.5km runway. Planned capacity: 3.5m annual
passengers and 35,000 annual aircraf movements. The project recently
passed environmental impact assessment, and the process of obtaining
building permit is under way.
11:55
TRANSFORMATION OF MELBOURNE AIRPORT
Bryan Thompson, General Manager Strategy Planning and
Development, Melbourne Airport, Australia
Melbourne Airport is experiencing substantial growth. It is now an aged
asset, but needs to transform to meet the challenges of competing in the
APAC region. The new master plan and technology changes form the basis
of a multi-billion dollar transformation of the airport.
12:25
PLANNING FOR A PRIVATELY FUNDED $1.3BN RUNWAY
Krishan Tangri, General Manager, Assets, Brisbane Airport
Corporation, Australia
To meet its capacity requirements, Brisbane Airport is constructing one of
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12:00
SIMULATION-BASED OPTIMISATION OF PASSENGER
SCREENING PROCESS USING ARENA
David-Ioan Ciceo, Managing Director, Cluj International Airport,
Romania
Terminal manoeuvring areas have become the most important botleneck
in the stream of passengers throughout an airport. Screening equipments
for LAGs need to be introduced in 2014 – without necessary resources
and improved collaborative decision making, the congestion inside the
terminals will rise. In order to determine the appropriate amount of
security equipment and better procedures and operational rules that will
allow a smooh ?ow of passengers at Cluj-Napoca International Airport, a
discrete-event simulation model has been developed by using Arena. The
paper explores the useflness of simulation for improving the passenger
experience.
12:25
LAG SCREENING IN A DECENTRALISED PASSENGER
SECURITY PROCESS AT SCHIPHOL
Floris Tammes, Manager Passenger Security, Schiphol Group,
Netherlands
Robbert Weeda, Project Manager and Director Special Airport
Systems , Netherlands Airport Consultants NACO, Netherlands
In 2006 the ban on taking liquids, aerosols and gels was introduced as
a result of a foiled terrorist attack. Since that time lifing this ban has
been discussed by governments worldwide. The European Commission
decided in 2012 that equipment was ready and reliable for a phased
lif of this ban on LAGs. The ?rst step became effective on 31 January
2014 and concerns the random screening of medicines, dietary and
baby food (MDB) and (transfer) LAGs in a secured tamper evidence
bag (STEB). With its decentralised (gate) passenger security process,
Schiphol has an exceptional position as a transfer airport in Europe. Afer
the implementation of the One-XS project at Schiphol in mid-2015, all
passengers’ security will be centralised, including the LAG screening.
Until that moment Schiphol has to facilitate an exceptional LAG screening
process within the non-European departure lounges. The process of
design and implementation of this ?rst-stage LAG screening on 31
January is what our presentation is all about.
12:50 - 13:00
Q&A
13:00 - 13:30
PANEL DISCUSSION: WHAT ARE THE REAL CHOKE
POINTS BLOCKING TRUE HARMONISATION OF
SECURITY?
Lee Kair , Regional Director, Europe/Africa/Middle East,
Transportation Security Administration, Germany
José Luis Nieto Garrido, Head - Security Division, Aena, Spain
Andreas Reisen, Division B5: ICT-strategy of the Federal Police;
Modern Border Control Management, Federal Ministry of the
Interior, Germany
Eric Kaler, Director of Security, Hawaiian Airlines, USA
Political? EU v. ICAO v. US v. ROW – are there more exceptions than rules?
• Standards – are they being set so low as to still be vulnerable, or too
high to be met where the threat may be greatest?
• Too many different regulations and requirements – is the system
inherently incapable of coherent international agreement?
• Technology, technologie, technika, tekunoroji – will they ever speak the
same language?
13:30 - 15:00
LUNCH
09:55
HARNESSING THE POWER OF COMMAND AND
CONTROL CENTRES
Donald Zoufal, Safety and Security Executive, SDI (System
Development.Integration, LLC), USA
Developments in technology and the proliferation of digitally enabled
security systems have enhanced detection and response capabilities
as well as creating a wealth of data available to security professionals.
However, this vast array of systems and the volume of information they
produce, present a new set of challenges. Many airports have looked to
the creation of consolidated command and control centres to facilitate the
management of technology. This presentation examines considerations in
command and control centre design and implementation. The focus will be
on how command and control centres can use technology to make security
operations more efcient and effective.

10:20
VIABLE IED IN FREIGHT AIRCRAFT: MINIMISING RISK
AND THREAT
Graeme Davids, Retired Detective Constable, Special Branch,
Formerly, Leicestershire Constabulary, UK
The presentation will include an overview of relevant events in relation
to the viable IED concealed inside a printer cartridge in a freight
parcel, discovered at East Midlands Airport in 2008. It will also offer
recommendations for reasonable steps that could be taken by those
present at the conference to help reduce the risk in fture.
10:45 - 10:55
Q&A
10:55 - 11:10
BREAK
11:10
RISK-BASED SECURITY AND THE TSA APPROACH TO
AVIATION SECURITY
Lee Kair , Regional Director, Europe/Africa/Middle East,
Transportation Security Administration, Germany
Attendees will learn about TSA’s risk-based approach to aviation security,
including advancements in screening cargo, and liquids, aerosols and gels.
11:35
SMART SECURITY: SCIENCE FACT, NOT SCIENCE FICTION
Guido Peetermans, Project Manager, Smart Security, IATA,
Switzerland
Although some of the concepts behind Smart Security – a joint IATA-
ACI initiative – will take some time to mature, many opportunities for
improvement present themselves in the immediate fture. Building on
today’s best practices, innovative lane design and automation can drive
frther improvements in passenger ?ow. Technology-driven process
innovations such as centralised x-ray image processing can bring
signi?cant operational efciencies. The latest generation of passenger and
cabin baggage screening solutions allow for better threat detection while
being less intrusive to the passenger. And known traveller programmes
combined with targeted differentiation can help offset random and oher
measures.
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T4 BHS is designed with a toe-based individual carrier system (ICS) at its
core. The ICS will be used to automatically convey, store, retrieve and sort
all bags in T4. Terminal 4 is a fast-track project; through the use of BIM
and close collaboration between CAG, BNP (BHS consultant) and the main
terminal design consultant, coordination issues were quickly resolved
with the optimal solution.
11:00 - 11:20
BREAK
11.20 - 11:50
PANEL DISCUSSION: IMPROVING PERFORMANCE.
WHAT SHOULD BE MEASURED? HOW SHOULD IT BE
MEASURED? HOW SHOULD IT BE REPORTED?
Hon Wei Lim, Manager, Baggage Handling System, Changi
Airport Group (Singapore) Pte Ltd, Singapore
John Beasley, Head of Baggage Strategy, Heathrow Airport Ltd, UK
Ryan Marzullo, Program Director, JFK Redevelopment, Delta Air
Lines, USA
This panel will explore new and emerging trends in baggage handling
system design and operation, with a focus on how data can be collected
and transformed into information that can be used to identify and
capitalise on opportunities to improve performance.
• How to measure and report on baggage systems performance
• How to measure and report on performance of baggage handlers
• How can performance of baggage screeners be measured and
reported on?
• What statistic and reports can be used to improve performance of
baggage handling systems, baggage screeners and baggage handlers?
• What is most critical to airlines, airports and passengers? Do self-
service bag drops work better than staffed positions?
11:50
DELIVERING HEATHROW’S BAGGAGE STRATEGY – THE
NEXT STEP
John Beasley, Head of Baggage Strategy, Heathrow Airport Ltd,
UK
Heathrow’s vision is to be the UK’s direct connection to the world and
Europe’s hub of choice. Supporting this, its baggage strategy seeks to
give passengers a better experience by improving capability, being cost
competitive and improving performance. The new T3 integrated baggage
system (T3IB) will be the nex step towards implementing this strategy.
The presentation will describe the novel concepts that are inherent in
T3IB, and how the system will be the catalyst for new and better ways of
working that will contribute to Heathrow’s strategic intentions.
12:20
LOGISCAN HAND BAG-CHECK PROJECT: DAILY
AIRPORT OPERATIONS
Paolo Sgroppo, Operations Director, Bologna Airport, Italy
Silvia Lombardi, Innovation Technology Manager, Bologna
Airport, Italy
The presentation is an update (one year later) on the Logiscan hand
bag-check project that was presented in Geneva. Bologna Airport realised
a series of automated machines located at the airport security control,
designed to automatically carry out the following procedures: check the
boarding card through barcode 2D and oher technologies; verify the
compliance of the cabin baggage in terms of weight and size (comparison
with baggage allowances of the airlines); in case of exra-weight cabin
baggage, verify the payment and then allow the passenger to pass through
the nex x-ray security control. We will show you the Logiscan test results.
DAY 3 - THURSDAY 27 MARCH
09:00 - 13.20
BAGGAGE PROCESSING, TRACKING
& IDENTIFICATION - ROOM 1
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Al Lyons, Firmwide Director of IT & Electronic Systems, HOK, USA
Ryan Marzullo, Program Director, JFK Redevelopment, Delta Air
Lines, USA
09:05
HOW TO MINIMISE DOWNTIME IN BAGGAGE
PROCESSING AT INCHEON AIRPORT
JunGi Kim, Manager, Incheon International Airport Corporation,
Korea
Passenger numbers are expected to exceed capacity a few years before
T2 opens at Incheon Airport in 2018. The presentation will discuss
measurement of baggage-processing issues in terms of BHS facility,
operation and maintenance; analysis of the causes related to the issues;
enhancing the current baggage handling in each area by applying possible
technologies and solutions; challenges including the third-phase BHS
construction project at T2.
09:35
DROP OFF YOUR BAG IN 20 SECONDS AT MELBOURNE
AIRPORT
Bryan Thompson, General Manager Strategy Planning
and Development, Melbourne Airport, Australia
Since September 2013, Melbourne Airport has exended self-service
throughout the fll check-in process dedicated to Air New Zealand’s
passengers. Learn about: self bag drop business model, airport-Airline
collaboration success factors, implementation of best practices, bag-drop
performance.
10:00
BAG DROP: IS THE WORLD READY? PRACTICAL
CONSIDERATIONS AND EXPERIENCES
Samir Cadi, Project Manager - Ready to Drop, Air France, France
Christophe Arnaud, Head of Marketing - Transportation
Business Line, Bolloré Group - IER, France
Getting the right recipe for success in baggage drop is all about putting
the pieces of the puzzle together. Depending on the situation and
contex, six baggage drop business drivers can be identi?ed. However,
three key success factors need to be considered for successfl bag drop
implementation. They are clearly de?ning the evolution of the baggage
drop market, but no one in the airline industry (vendors, airports,
airlines, integrators) is currently handling them and controlling them
properly all together. Three real-world experiences will be presented to
illustrate this statement.
10:30
BAGGAGE SYSTEM OF THE FUTURE; SINGAPORE
CHANGI AIRPORT T4 BHS
Hon Wei Lim, Manager, Baggage Handling System, Changi
Airport Group (Singapore) Pte Ltd, Singapore
Damien Breier, Vice President, BNP Associates, USA
An efcient and resilient baggage handling system will play an important
role in the success of the new Singapore Changi Airport Terminal 4. The
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create an identi?able space. On several giant display walls, which were
designed and constructed by the project team, the project shows a virtual,
imaginary space or landscape. Each mountain and each valley represents a
takeoff or landing of the actual real-time air trafc in Vienna.
10:15 - 10:20
INTRODUCTION BY PANEL CHAIR - THE ROLE OF
DIGITAL SIGNAGE IN THE CUSTOMER EXPERIENCE AND
COMMERCIAL REVENUE GROWTH
Jeremy Corfield - Director, Concession Planning International
Australia Pty Ltd, Australia
10:20 - 11:00
PANEL DISCUSSION: THE ROLE OF DIGITAL SIGNAGE
IN THE CUSTOMER EXPERIENCE AND COMMERCIAL
REVENUE GROWTH
Jeremy Corfield - Director, Concession Planning International
Australia Pty Ltd, Australia
Roger Johnson, Deputy Executive Director, Los Angeles World
Airports, USA
Curtis Fentress, Chairman and Principal in Charge of Design,
Fentress Architects, USA
Peter Mayerhofer, Masterplan Coordination Operations, Vienna
International Airport plc, Austria
Horst Hoertner, Senior Director, Ars Electronica Future Lab, Austria
This session will explore the scale, scope and role of digital signage in the
airport journey, and consider whether the ongoing proliferation of signage
is bene?cial to the overall customer experience. With signage for check-in
desks, FIDS, security, retail, POS, advertising and airport messaging,
can an integrated approach make sense commercially and improve the
journey for passengers? What role can the airport play in creating a more
consistent visual experience?
• Digital signage – clutter or clarity?
• Many stakeholders, one customer
• Can digital signage really multi-task?
• Operational considerations
• A model for the fture – making the customer experience simpler and
easier

11:00 - 11:20
BREAK
11:20
COMMUNICATING WITH THE CONNECTED PASSENGER
IN A DIGITAL WORLD
Marc Ellam, Head of Passenger & Digital Communications,
Heathrow Airport Ltd, UK
Many airports have adapted to the needs of social and digital a?cionados;
Heathrow seeks to evolve this. Aware of how the connected traveller
behaves, LHR knows many components of its operations – from customer
service to commercial revenues – bene?t from these new technologies.
The T2 concept will become somewhere that passengers have constant
access to social media, and a place where the airport is social, offering a
mixure of real-time information and promoions. The presentation will
discuss identifying advocates who are engaging with us and building
personal relationships with a new breed of social stakeholder, plus
merging real and virtual worlds to create a new airport experience.
12:50
AUTOMATED COMMON-USE BAG DROP
IMPLEMENTATION – THE EXPERIENCE GAINED
Jens Andreas Huseby, Senior IT-consultant, Avinor AS, Norway
Yngvar Sundsfjord, Chief Project Manager, COWI, Norway
The presentation will discuss the successfl implementation of a flly
automated common-use bag drop system. It will focus on customer
experience backed up with statistical data including self tagging from
CUSS automates, and bene?ts gained by airports, ground handlers and
airlines. How were the ‘what if’ questions solved? There will also be
discussion of high-level design and the roadmap forward to the flly
automated common-use airport environment.
13:20 - 15:00
LUNCH
DAY 3 - THURSDAY 27 MARCH
09:00 - 13:20
COMMERCIAL DEVELOPMENT,
RETAIL & MEDIA - ROOM 6
Media includes advertising, marketing, digital and social media
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Alan Gluck, Director - Business Development, AirMall USA Inc,
USA
Randy Goodman, General Manager - Concessions Commercial
Development, Houston Airport System, USA
09:05
ENHANCING THE PASSENGER EXPERIENCE BY FUSING
ARCHITECTURE AND DIGITAL DESIGN
Roger Johnson, Deputy Executive Director, Los Angeles World
Airports, USA
Curtis Fentress, Chairman and Principal in Charge of Design,
Fentress Architects, USA
Los Angeles World Airports and Fentress Architects bring back the
glamour era of air travel at the new Tom Bradley International Terminal
at LAX, through a remarkable partnership that fses iconic design with
the latest digital technologies, and sets a global standard. The integrated
environmental media system (IEMS) is the ?rst media system to
synchronise multiple features, combining live data, ?ight information and
traveller interactions into the airport environment. The media features
are seamlessly integrated within building surfaces to create an immersive
experience at key moments along the arrival and departure itineraries,
communicating the values and treasures of Los Angeles.
09:40
FROM TERMINAL TO SENSE OF PLACE
Peter Mayerhofer, Masterplan Coordination Operations, Vienna
International Airport plc, Austria
Horst Hoertner, Senior Director, Ars Electronica Future Lab,
Austria
The architecture of modern terminals follows fnctional standards that
are practically internationally identical. For travellers it’s even difcult to
identify on a glimpse, the airport they are in. The idea of the ZeitRaum
project for the new terminal at Vienna Airport was to help the architecture
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47 www.passengerterminal-expo.com
DAY 3 THURSDAY 27 MARCH
Competition Commission, Gatwick Airport has been free to compete.
This presentation explains one of the strategic changes taken by the new
owners to compete for market share in the London system; breaking away
from a legacy approach to infrastructure development to a customer- and
passenger-focused improvement plan. Through exensive passenger
research and gathering of market intelligence, a targeted approach was
developed, utilising a balanced application of improvements in people,
process, technology and infrastructure to gain competitive advantage.
09:35
REGULATING THE DEREGULATED AIRLINE INDUSTRY:
IMPACTS ON THE PASSENGER JOURNEY
Stephanie Taylor, Manager, Passenger Services, Airlines for
America (A4A), USA
The US airline industry was deregulated in 1978, but it continues to be
one of the most regulated areas of the US economy. Although A4A’s
mission is to mitigate regulatory impact on airlines, and cooperatively
develop processes with regulatory agencies, airlines are ultimately subject
to agencies’ ?nal rulings. It is vital to recognise the ?nancial impact of
regulation on airlines, and the subsequent operational impact on the end-
to-end passenger journey. It will only be through proactive collaboration
with agencies and the development of enhanced, efcient processes that
airlines will be able to improve the passenger experience.
10:05
TRANSITIONING FROM ONE CHANNEL TO OMNI-
CHANNEL CUSTOMER SERVICE
Mattias Handley, Customer Communications Director, Swedavia
AB, Sweden
Today’s customers expect to ?nd the information they need in the channel
they choose. You can’t tell customers how they should approach your
company to get the information they need. Customer service used to
be measured in the percentage of incoming calls that were answered
within 20 seconds. This presentation will highlight the paradigm shif,
the importance of person-to-person communications, and some of the
challenges for a modern customer service department. It will also cover
the importance of utilising one coherent message in all channels at the
same time.
10:35
THE ART OF TRAVEL
Ron Kuhlmann, Aviation Journalist, Freelance, USA
A growing number of airports are adding art and culture displays to
their public spaces. San Francisco International Airport has had such a
programme in place for over 30 years, and was the ?rst airport to gain
accreditation from the American Alliance of Museums. Its pioneering
work and unique programmes have delighted travellers since 1980,
adding an additional dimension to the travel experience. The airport also
maintains the San Francisco Airport Commission Aviation Library and
Louis A. Turpen Aviation Museum on site. What have they learned and
how can oher locations develop similar interesting diversions for their
passengers?
11:00 - 11:20
BREAK
11:20
HOW TO MELT THE DISSATISFACTION ICEBERG BY
COLLECTING VOCS
Jung Mi Lim (Cristina), Manager – CS Management, Incheon
International Airport Corporation, Korea
Customers ofen don’t feel the need or moivation to express their
opinions and so companies ofen don’t know what their customers want.
The Voice of the Customer (VOC) system avoids this situation by hearing
11:50
10 SMART CONTENT STRATEGIES TO MAXIMISE YOUR
BRAND AWARENESS
Philippe Rouin, Founder, Branding Pass, France
From social presence to viral videos, the scope of marketing literally
evolved in the past decade. CMOs sometimes feel lost in the actions
they need to implement to develop airport, airline or handling agent’s
awareness. We will review 10 (successfl) marketing strategies to boost
your customer engagement.
12:20
NEXT GENERATION OF AIRPORT INTERACTIVE MAPS,
WAYFINDING AND INDOOR LOCATION
Campbell Kennedy, CEO, LocusLabs, USA
Every year billions of travellers are faced with the same daunting
obstacles of trying to navigate through an airport in search of a speci?c
place, product or brand. Until recently, passengers have had only the
traditional signs and static maps to help direct them. Now that mobile
devices are the dominant technology in the hands of travellers, there is a
tremendous opportunity to help travellers discover everything an airport
has to offer. See a revolutionary demonstration of how interactive indoor
mapping technology, combined with way?nding and detailed search
options, can create value for passengers while driving airport commerce.
12:50
CONTINUOUS INSIGHT: INTERACTIVE TRACKING
THROUGH CUSTOMER EXPERIENCE
Jeffrey O’Rourke, Chief Executive, Ink, UK
Travellers are increasingly connected throughout their journey, with
airlines and airports now reaching out to their customers via their own
devices with a range of travel-based offerings. Mobile and app-based
platforms can now offer continuous, real-time insights into the customer
experience. Through dynamic interactions with app or mobile platform
setups, behavioural insights can be ploted to help content providers
improve their offerings and services, at the same time creating insights
into customers’ needs and the creation of products for them. Deeper
research interaction can then be offered to the customer, creating a fll
portrait of their customer experience during their journey
13:20 - 15:00
LUNCH
DAY 3 - THURSDAY 27 MARCH
09:00 - 13:05
CUSTOMER SERVICE & PASSENGER
EXPERIENCE - ROOM 4
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIRS
Beverly Lewis, Regional Manager, Alaska Airlines, USA
Hiosvany Muina, North America Regional Manager Airports,
Copa Airlines, USA
Customer service and the business aspect.
09:05
PASSENGER EXPERIENCE STRATEGY AND
SEGMENTATION IN A COMPETITIVE MARKET
William McGillivray, Product Development Director, Gatwick
Airport Ltd, UK
Following BAA’s sale of Gatwick in 2009, under the ruling from the
CDRM
CSPE
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CONFERENCE PROGRAMME
48
challenge is to maintain operational capability and customer satisfaction
while the terminal is undergoing open heart surgery. It is essential that
the supreme fnctionality and architectural quality of the original terminal
be maintained and enhanced in the new facility. This project increases the
?oor area from 140,000m
2
to 260,000m
2
.
09:30
RE-LIFING AND REINVENTING A TERMINAL
Kiran Merchant, Manager Aviation Planning Division, Port
Authority of NY&NJ, USA
Newark Liberty International Airport has served as one of the most critical
parts of the NY/NJ system of airports. In 1973, when Terminal B was
dedicated, EWR handled fewer than seven million passengers. Since that
time, EWR has continued to grow and has become a major transportation
hub for the region. In 2000, EWR handled 34.2 million passengers and
will continue to grow, reaching 45 MAAP. In order to adequately address
existing de?ciencies and fture needs, PA recently modernised Terminal
B by increasing its fooprint vertically by converting a two-level terminal
into a three-level terminal incorporating innovative solutions.
09:55
DELIVERING SUPERIOR SERVICE WHILE EXPANDING
CAPACITY – JETBLUE AT JFK
Richard Smyth, Vice President, Corporate Real Estate, JetBlue
Airways, USA
JetBlue Airways exists to provide superior service to its customers – with
high passenger satisfaction leading to sustainable pro?table growth.
To accommodate this growth it has had to develop and expand capacity
in primary bases. The Terminal 5 project at New York JFK achieved this
within a constrained site, interfacing with TWA’s Saarinen terminal at JFK.
The terminal, opened in 2008, includes 26 gates, air?eld improvements,
approach and frontage roadways, and a 1,500-space parking garage.
Terminal 5 is currently undergoing a US$200m expansion to incorporate
international arrival capacity. The discussion will address successfl
relationships among airports, airlines and architects.
10:20
DUBAI AIRPORTS STRATEGIC PLAN 2020: BUILD
AND NON BUILD SOLUTIONS TO MANAGE CAPACITY
THROUGHPUT
Peter Moore, Head of Terminal Development, Dubai Airports,
United Arab Emirates
Given the industry leading growth of air trafc and passenger passing
through Dubai International Airport, the airport operator has developed
boh build and non build solutions to mitigate the capacity issues that
exist with limited space up to an operating capacity of circa 98-100m
passengers by the year 2020. Detailed review of the new build terminal,
support, stand upgrades and parking facilities together with operational
solutions will be shared with their associated metric of success.
10:45 - 11:10
PANEL DISCUSSION: CONTRASTING APPROACHES TO
INVESTMENT IN CAPITAL DEVELOPMENT TO DELIVER
CAPACITY
Nic Nilsen, CEO Oslo Airport Ltd - Chairman of T2 project, Oslo
Airport Ltd, Norway
Richard Smyth, Vice President, Corporate Real Estate, JetBlue
Airways, USA
Kiran Merchant, Manager Aviation Planning Division, Port
Authority of NY&NJ, USA
Peter Moore, Head of Terminal Development, Dubai Airports,
United Arab Emirates
The session will explore the different approaches to fnding of capital
development between public and private airport facilities in the United
insights into things that a company would no normally hear, enabling
it to discover hidden problems or issues the customers may have with
its services or practices. In this presentation, Incheon Airport will share
best practices on how it manages to collect different VOC by diversifying
communication channels according to the passenger trends, creating
initiatives for new ‘WOW’ services.
11:50
BE PREPARED TO TURN PASSENGER EXPERIENCES
INTO AIRPORT P&L
Jerry Angrave, Managing Director, Empathyce Customer
Experience, UK
For airports wanting to attract more customers who keep coming back
and spending more, having the right passenger experience is an essential
strategy. Yet many barriers remain: “Can we afford it?”, “I’ve go my own
targets to hit” and “What do we do nex and how?” This presentation will
answer those questions and more. It will show how to build a passenger
experience programme that runs smoohly boh within the airport
structure and across stakeholder boundaries. And it will create a link
between experiences in the terminal and the P&L in the boardroom.
12:20
HAPPY AIRPORTS MAKE MORE MONEY
John Jarrell, Head of Airport IT, Amadeus IT Group SA, Spain
Satis?ed passengers will spend 45% more on airport retail purchases
than disappointed passengers. Although technology has revolutionised
air travel during the past decade, passenger satisfaction with airports
continues to lag behind that of oher aspects of the travel industry,
largely because passenger expectations of basic needs are no being met
consistently. The fact that current airport systems are fnctioning does
no mean they can deliver the required efciencies; however, increasing
convenience for travellers might be unaffordable for airports. How can
airports renew systems in environments where growth rates stagnate,
prices are commoditised and investors look at different markets?
12:50 - 13.05
Q&A
13:05 - 15:00
LUNCH
DAY 3 - THURSDAY 27 MARCH
09:00 - 13:30
INCREASING AIRPORT
CAPACITY - ROOM 2
09:00 - 09:05
INTRODUCTION BY CONFERENCE CHAIR
Graham Bolton, Director, Arup, UK
09:05
DOUBLING SIZE WHILE REMAINING THE MOST
PUNCTUAL AIRPORT IN EUROPE
Nic Nilsen, CEO Oslo Airport Ltd - Chairman of T2 project, Oslo
Airport Ltd, Norway
Gudmund Stokke, Principal Partner, Nordic Office of
Architecture, Norway
Oslo Airport, being the second largest airport in the Nordic countries, has
had a continual and rapid increase in passengers over the last 15 years.
The design and planning of the development project (T2 project) has
been a major challenge for the airport operator. Now the focus and main
SPONSORED BY
Work will begin immediately on securing new speakers and topics for next year’s
conference in Paris. If you or your organisation would like to participate as a speaker
in the conference next year, please contact:
Janine McEvilly, Conference Director at [email protected]
Conferences will include:
Airport Cities & Transport Connections • Airport Design, Planning & Development • Airport Design, Planning & Development
- Middle East & Asia • Aviation Security, Border Control & Facilitation • Baggage Processing, Tracking & Identi?cation •
Commercial Development, Retail & Media • Customer Service & Passenger Experience • Energy, Environmental Issues &
Sustainability • Increasing Airport Capacity • Management & Operations (inc. ACDM, ATC & TAM) • Passenger Processing,
Check-In & Self-Service • Facilities Maintenance & Management • Technology, Systems Integration, IT & ICT
2015 SPEAKING OPPORTUNITIES
WELCOME TO PASSENGER TERMINAL CONFERENCE 2014!
We hope that you enjoy your time with us at the conference!
Early Morning Refreshments
08.00 EARLY MORNING
REFRESHMENTS (outside rooms
5-7 and upper level), REGISTRATION
& BADGE COLLECTION
REGISTRATION CONFERENCE EXHIBITION
Tues 25 March 2014 08.00-CLOSE 08.45 – 17.50 10.00-19.30
Wed 26 March 2014 08.00-CLOSE 09.00 – 17.45 10.00-18.30
Thurs 27 March 2014 08.00-CLOSE 09.00 – 13.30 10.00-15.00
Opening hours
PLEASE WEAR YOUR DELEGATE OR SPEAKER BADGE
WHERE IT CAN BE CLEARLY SEEN AT ALL TIMES!
You can only enter the conference rooms wearing a
DELEGATE (on your chosen days) or SPEAKER badge.
Please wear it in a visible place, ready for it to be
scanned at conference room doors.
Please note:
All conference attendees will receive access
to all graphic presentations of all speakers
who agree to supply this information for
release after the event.
Liability note:
Passenger Terminal EXPO – UKIP Media
& Events do not accept liability for any
loss of, or damage to, the personal effects
of attendees to the event. We reserve the
right to cancel, defer or modify the event
proceedings without prior notice.

Cancellation of conference registration policy:
We must receive all cancellations in writing
prior to the event. The following numbers of
days indicate the time scale and monies due
for different cancellation periods.
Cancellations received:
More than 30 days prior to the event –
full refund/no payment due.
More than 14 days and up to 30 days prior
to the event – 50% refund/50% payment due.
14 days or less prior to the event – no
refund/full payment due. Substitutions can
be made in writing up to seven days prior
to the event.
*Tentative (speaker to be confirmed)
For full booking terms and conditions visit:
www.ukipme/terms
www.passengerterminal-expo.com www.passengerterminal-expo.com
WELCOME
CONFERENCE DELEGATE REGISTRATION FORM
EVEN MORE TOP INDUSTRY
SPEAKERS IN 2014!
10 / 11 / 12 MARCH 2015
PARIS EXPO PORTE de VERSAILLES, PARIS
See presentation SYNOPSES,
speaker BIOGRAPHIES and our
unique ‘WHAT THE AUDIENCE WILL
LEARN’ on our website!
Look out for our QUESTIONNAIRE
in your email on 27 March! Keep a
note of YOUR favourite speakers!
BOOK YOUR PLACE TODAY!
PLEASE WEAR YOUR DELEGATE OR
SPEAKER BADGE WHERE IT CAN BE
CLEARLY SEEN AT ALL TIMES!
You can only enter the Conference Rooms
wearing a DELEGATE (on your chosen days)
or SPEAKER badge. Please wear it in a visible
place, ready for it to be scanned at
conference room doors.
CONFERENCE PROCEEDINGS WEBSITE
Check your email on 4 April for the
website address and your unique
username and password!
Valid for all conference sessions of Passenger Terminal CONFERENCE 2014.
I confirm my place at the conference with an open conference pass for:
o 3 days ..................................................................................................................................................... €1,425
o 2 days ..................................................................................................................................................... €1,045
o 1 day ........................................................................................................................................................ €650
I will be attending the conference on:
o Tuesday 25 March oWednesday 26 March oThursday 27 March
PLEASE NOTE
YOUR CONFERENCE REGISTRATION INCLUDES: Open access to all conference sessions, the exhibition, morning coffee, refreshment breaks and
lunches. Also included: a place at drinks receptions, and access to conference presentations after the event (subject to speaker permission).
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49 www.passengerterminal-expo.com
DAY 3 THURSDAY 27 MARCH
www.passengerterminal-expo.com
States and Europe – and the implications for how capacity is planned and
delivered. This will include consideration of the role of public institutions,
regulators, airlines and oher stakeholders in the capacity debate.
• Impact of ownership and regulatory structure on the planning process
• Differing roles of stakeholders in the planning and delivery process
• Exent of regional variation in approach
11:10 - 11:30
BREAK
11:30
LONDON LUTON AIRPORT EXPANSION PLAN
Alejo Pérez Monsalvo, Senior Project Manager, London Luton
Airport Holdings, UK
The challenges and constraints of the London Luton Airport site - how
London Luton Airport expects to transform the passenger experience and
overall image of the airport with an ambitious expansion plan that will
increase capacity to 18 million passengers per year.
12:00
INCREASING CAPACITY BY MORE THAN 10% WITHOUT
BUILDING
Kasper Hounsgaard, Head of Operational and Business Analysis,
Copenhagen Airports, Denmark
While experiencing satisfying passenger growth rates, Copenhagen
Airports have been able to reduce demand for key capacity by more than
10% in every part of the travel value chain throughout the last couple of
years. By working deliberately with optimisation initiatives and bringing
new competencies in, Copenhagen Airports have succeeded in building
a fact-based optimisation culture. An important change management
part of this journey has been to bridge the gap between sophisticated
academic theories and existing operational traditions within the airport.
Adding supply of capacity is the easy solution, but reducing demand for
capacity is the intelligent solution.
12:30
QUALITY MANAGEMENT IN AIRPORT OPERATIONS
PLANNING
Giovanni Russo, Head Planning & Engineering, Zurich Airport,
Switzerland
The audience will learn how the quality of airport operations planning is
ensured and continuously improved using quality cycles and innovative
technology. As a practical example, the use of video sensor-based
counting of passengers for the determination of fow volumes as well as
process and waiting times will be presented.
13:00
UEFA 2012 – ITS LIVE LEGACY AT WARSAW CHOPIN
AIRPORT
Piotr Czech, Manager, Passenger Handling Processes and
Quality, Warsaw Chopin Airport, Poland
For an outsider the airport’s preparation for Euro 2012 must have
seemed huge, time consuming, expensive and in many aspects perhaps
exaggerated. Although accommodating aircraf and passengers
during the tournament proved fnally to be much less challenging
than expected, the investment and experience are paying off. We shall
demonstrate our approach to UEFA’s requirements and forecasts, and
how carefl management of the collaborative planning process, the
investment programme, procedural changes and smart solutions turned
what could poentially have become a white elephant project into a
successfl business case benefting our users and customers today.
13:30 - 15:00
LUNCH
IAC
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SPONSORS
www.passengerterminal-expo.com
MEDIA PARTNERS
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THE WORLD’S LEADING INTERNATIONAL
AIRPORT TERMINAL CONFERENCE & EXHIBITION
CALL FOR PAPERS CONFERENCE MAP
www.passengerterminal-expo.com www.passengerterminal-expo.com www.passengerterminal-expo.com
THE EVENT CHOICE FOR AIRPORT & AIRLINE INDUSTRY PROFESSIONALS
OFFICIAL INDUSTRY ENDORSER OFFICIAL HOST AIRPORT AUTHORITY SKYTRAX WORLD AIRPORT AWARDS
I N T E R N A T I O N A L
ServiceTec
See the online conference programme at
www.passengerterminal-expo.com
FOR THE VERY LATEST UPDATES
ROOM

7
Airport Cities & Transport Connections .................................................................................Days 1, 2 & 3

5
Airport Design, Planning & Development .................................................................................. Days 1 & 3

5
Airport Design, Planning & Development - Middle East & Asia ...................................................... Day 2

3
Aviation Security, Border Control & Facilitation ...................................................................Days 1, 2 & 3

1
Baggage Processing, Tracking & Identi?cation ................................................................................ Day 3

6
Commercial Development, Retail & Media.............................................................................Days 1, 2 & 3

4
Customer Service & Passenger Experience ..........................................................................Days 1, 2 & 3

8
Energy, Environmental Issues & Sustainability ....................................................................... Days 1 & 2

2
IATA Day .................................................................................................................................................. Day 2

2
Increasing Airport Capacity ................................................................................................................ Day 3

2
Management & Operations (inc. ACDM, ATC & TAM) ......................................................................... Day 1

1
Passenger Processing, Check-In & Self-Service ............................................................................ Day 1

1
Technology, Systems Integration, IT & ICT ........................................................................................ Day 2
USEFUL INFORMATION
n Main Registration
n Speaker Room
n Organiser's Of?ce
n Delegate Coffee
n Kuoni Desk – Main foyer to exhibition hall
• On-arrival pre-conference coffee – outside conference rooms 5, 6, 7 & upper
level
• Refreshments at breaks – outside conference rooms 5, 6, 7 & upper level
• Lunch at Conference Dining – exhibition hall lower level and upper level
(via stairs in main foyer)
• FREE wi-?
• FREE cloakroom – Main foyer to exhibition hall
• Visitor Meeting & Relaxation Area – Exhibition hall
Day 1- 25 March Day 2 - 26 March Day 3 - 27 March
A-Z CONFERENCE STREAMS KEY
Work will begin immediately on securing new speakers and topics for next year’s
conference in Paris. If you or your organisation would like to participate as a speaker
in the conference next year, please contact:
Janine McEvilly, Conference Director at [email protected]
Topics will include:
Airport Cities & Transport Connections • Airport Design, Planning & Development • Airport Design, Planning & Development
- Middle East & Asia • Aviation Security, Border Control & Facilitation • Baggage Processing, Tracking & Identi?cation •
Commercial Development, Retail & Media • Customer Service & Passenger Experience • Energy, Environmental Issues &
Sustainability • Increasing Airport Capacity • Management & Operations (inc. ACDM, ATC & TAM) • Passenger Processing,
Check-In & Self-Service • Facilities Maintenance & Management • Technology, Systems Integration, IT & ICT
2015 SPEAKING OPPORTUNITIES
10 / 11 / 12 MARCH 2015
PARIS EXPO PORTE de VERSAILLES, PARIS
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Upstairs to
conference dining
(upper level)
Speaker
Room
Entrance
Upstairs to Conference
Room (upper level)
1
7
3 2
6
4
5
EXHIBITION CONFERENCE ROOMS
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(UPPER LEVEL)
To Conference
Dining (upper level) To Conference Room 8
(upper level)
(UPPER LEVEL)

FINAL EDITION
BACK COVER:
CONFERENCE
MAP & KEY
10-12 March 2015, Paris Expo
Porte de Versailles, Paris
See inside for the Call for Papers!
PLEASE WEAR YOUR DELEGATE OR
SPEAKER BADGE WHERE IT CAN BE
CLEARLY SEEN AT ALL TIMES!
8
Work will begin immediately on securing new speakers and topics for next year’s
conference in Paris. If you or your organisation would like to participate as a speaker
in the conference next year, please contact:
Janine McEvilly, Conference Director at [email protected]
Conferences will include:
Airport Cities & Transport Connections • Airport Design, Planning & Development • Airport Design, Planning & Development
- Middle East & Asia • Aviation Security, Border Control & Facilitation • Baggage Processing, Tracking & Identi?cation •
Commercial Development, Retail & Media • Customer Service & Passenger Experience • Energy, Environmental Issues &
Sustainability • Increasing Airport Capacity • Management & Operations (inc. ACDM, ATC & TAM) • Passenger Processing,
Check-In & Self-Service • Facilities Maintenance & Management • Technology, Systems Integration, IT & ICT
2015 SPEAKING OPPORTUNITIES
WELCOME TO PASSENGER TERMINAL CONFERENCE 2014!
We hope that you enjoy your time with us at the conference!
Early Morning Refreshments
08.00 EARLY MORNING
REFRESHMENTS (outside rooms
5-7 and upper level), REGISTRATION
& BADGE COLLECTION
REGISTRATION CONFERENCE EXHIBITION
Tues 25 March 2014 08.00-CLOSE 08.45 – 17.50 10.00-19.30
Wed 26 March 2014 08.00-CLOSE 09.00 – 17.45 10.00-18.30
Thurs 27 March 2014 08.00-CLOSE 09.00 – 13.30 10.00-15.00
Opening hours
PLEASE WEAR YOUR DELEGATE OR SPEAKER BADGE
WHERE IT CAN BE CLEARLY SEEN AT ALL TIMES!
You can only enter the conference rooms wearing a
DELEGATE (on your chosen days) or SPEAKER badge.
Please wear it in a visible place, ready for it to be
scanned at conference room doors.
Please note:
All conference attendees will receive access
to all graphic presentations of all speakers
who agree to supply this information for
release after the event.
Liability note:
Passenger Terminal EXPO – UKIP Media
& Events do not accept liability for any
loss of, or damage to, the personal effects
of attendees to the event. We reserve the
right to cancel, defer or modify the event
proceedings without prior notice.

Cancellation of conference registration policy:
We must receive all cancellations in writing
prior to the event. The following numbers of
days indicate the time scale and monies due
for different cancellation periods.
Cancellations received:
More than 30 days prior to the event –
full refund/no payment due.
More than 14 days and up to 30 days prior
to the event – 50% refund/50% payment due.
14 days or less prior to the event – no
refund/full payment due. Substitutions can
be made in writing up to seven days prior
to the event.
*Tentative (speaker to be confirmed)
For full booking terms and conditions visit:
www.ukipme/terms
www.passengerterminal-expo.com www.passengerterminal-expo.com
WELCOME
CONFERENCE DELEGATE REGISTRATION FORM
EVEN MORE TOP INDUSTRY
SPEAKERS IN 2014!
10 / 11 / 12 MARCH 2015
PARIS EXPO PORTE de VERSAILLES, PARIS
See presentation SYNOPSES,
speaker BIOGRAPHIES and our
unique ‘WHAT THE AUDIENCE WILL
LEARN’ on our website!
Look out for our QUESTIONNAIRE
in your email on 27 March! Keep a
note of YOUR favourite speakers!
BOOK YOUR PLACE TODAY!
PLEASE WEAR YOUR DELEGATE OR
SPEAKER BADGE WHERE IT CAN BE
CLEARLY SEEN AT ALL TIMES!
You can only enter the Conference Rooms
wearing a DELEGATE (on your chosen days)
or SPEAKER badge. Please wear it in a visible
place, ready for it to be scanned at
conference room doors.
CONFERENCE PROCEEDINGS WEBSITE
Check your email on 4 April for the
website address and your unique
username and password!
Valid for all conference sessions of Passenger Terminal CONFERENCE 2014.
I confirm my place at the conference with an open conference pass for:
o 3 days ..................................................................................................................................................... €1,425
o 2 days ..................................................................................................................................................... €1,045
o 1 day ........................................................................................................................................................ €650
I will be attending the conference on:
o Tuesday 25 March oWednesday 26 March oThursday 27 March
PLEASE NOTE
YOUR CONFERENCE REGISTRATION INCLUDES: Open access to all conference sessions, the exhibition, morning coffee, refreshment breaks and
lunches. Also included: a place at drinks receptions, and access to conference presentations after the event (subject to speaker permission).
PAYMENT DETAILS
Card details
Billing address (if different from your address): ........................................................................................................
................................................................................................................................................................................
Card type (please choose):

Card number:
Cardholder name:
Issue number: (Switch only)
Expiry date: (mm/yy) Security code:
PTX14
o

o

o

o Amount £
All prices are subject to VAT according to rate applicable in Spain.
CONFERENCE DETAILS
YOUR DETAILS
Please print clearly and complete ALL of the following information:
First name: ................................................................. Family name: ........................................................................
Job title: ..................................................................................................................................................................
Company: ................................................................................................................................................................
Department .............................................................................................................................................................
Address: ..................................................................................................................................................................
Country: ...................................................................... Post/zip code: .......................................................................
Email: ......................................................................................................................................................................
Telephone: .................................................................. Fax: ......................................................................................
Website:...................................................................... Type of organisation: ............................................................
o
Pay by credit card NOW
49 www.passengerterminal-expo.com
DAY 3 THURSDAY 27 MARCH
www.passengerterminal-expo.com
States and Europe – and the implications for how capacity is planned and
delivered. This will include consideration of the role of public institutions,
regulators, airlines and oher stakeholders in the capacity debate.
• Impact of ownership and regulatory structure on the planning process
• Differing roles of stakeholders in the planning and delivery process
• Exent of regional variation in approach
11:10 - 11:30
BREAK
11:30
LONDON LUTON AIRPORT EXPANSION PLAN
Alejo Pérez Monsalvo, Senior Project Manager, London Luton
Airport Holdings, UK
The challenges and constraints of the London Luton Airport site - how
London Luton Airport expects to transform the passenger experience and
overall image of the airport with an ambitious expansion plan that will
increase capacity to 18 million passengers per year.
12:00
INCREASING CAPACITY BY MORE THAN 10% WITHOUT
BUILDING
Kasper Hounsgaard, Head of Operational and Business Analysis,
Copenhagen Airports, Denmark
While experiencing satisfying passenger growth rates, Copenhagen
Airports have been able to reduce demand for key capacity by more than
10% in every part of the travel value chain throughout the last couple of
years. By working deliberately with optimisation initiatives and bringing
new competencies in, Copenhagen Airports have succeeded in building
a fact-based optimisation culture. An important change management
part of this journey has been to bridge the gap between sophisticated
academic theories and existing operational traditions within the airport.
Adding supply of capacity is the easy solution, but reducing demand for
capacity is the intelligent solution.
12:30
QUALITY MANAGEMENT IN AIRPORT OPERATIONS
PLANNING
Giovanni Russo, Head Planning & Engineering, Zurich Airport,
Switzerland
The audience will learn how the quality of airport operations planning is
ensured and continuously improved using quality cycles and innovative
technology. As a practical example, the use of video sensor-based
counting of passengers for the determination of fow volumes as well as
process and waiting times will be presented.
13:00
UEFA 2012 – ITS LIVE LEGACY AT WARSAW CHOPIN
AIRPORT
Piotr Czech, Manager, Passenger Handling Processes and
Quality, Warsaw Chopin Airport, Poland
For an outsider the airport’s preparation for Euro 2012 must have
seemed huge, time consuming, expensive and in many aspects perhaps
exaggerated. Although accommodating aircraf and passengers
during the tournament proved fnally to be much less challenging
than expected, the investment and experience are paying off. We shall
demonstrate our approach to UEFA’s requirements and forecasts, and
how carefl management of the collaborative planning process, the
investment programme, procedural changes and smart solutions turned
what could poentially have become a white elephant project into a
successfl business case benefting our users and customers today.
13:30 - 15:00
LUNCH
IAC
SPONSORED BY
SPONSORED BY ServiceTec
www.passengerterminal-expo.com
SPONSORS
www.passengerterminal-expo.com
MEDIA PARTNERS
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THE WORLD’S LEADING INTERNATIONAL
AIRPORT TERMINAL CONFERENCE & EXHIBITION
CALL FOR PAPERS CONFERENCE MAP
www.passengerterminal-expo.com www.passengerterminal-expo.com www.passengerterminal-expo.com
THE EVENT CHOICE FOR AIRPORT & AIRLINE INDUSTRY PROFESSIONALS
OFFICIAL INDUSTRY ENDORSER OFFICIAL HOST AIRPORT AUTHORITY SKYTRAX WORLD AIRPORT AWARDS
I N T E R N A T I O N A L
ServiceTec
See the online conference programme at
www.passengerterminal-expo.com
FOR THE VERY LATEST UPDATES
ROOM

7
Airport Cities & Transport Connections .................................................................................Days 1, 2 & 3

5
Airport Design, Planning & Development .................................................................................. Days 1 & 3

5
Airport Design, Planning & Development - Middle East & Asia ...................................................... Day 2

3
Aviation Security, Border Control & Facilitation ...................................................................Days 1, 2 & 3

1
Baggage Processing, Tracking & Identi?cation ................................................................................ Day 3

6
Commercial Development, Retail & Media.............................................................................Days 1, 2 & 3

4
Customer Service & Passenger Experience ..........................................................................Days 1, 2 & 3

8
Energy, Environmental Issues & Sustainability ....................................................................... Days 1 & 2

2
IATA Day .................................................................................................................................................. Day 2

2
Increasing Airport Capacity ................................................................................................................ Day 3

2
Management & Operations (inc. ACDM, ATC & TAM) ......................................................................... Day 1

1
Passenger Processing, Check-In & Self-Service ............................................................................ Day 1

1
Technology, Systems Integration, IT & ICT ........................................................................................ Day 2
USEFUL INFORMATION
n Main Registration
n Speaker Room
n Organiser's Of?ce
n Delegate Coffee
n Kuoni Desk – Main foyer to exhibition hall
• On-arrival pre-conference coffee – outside conference rooms 5, 6, 7 & upper
level
• Refreshments at breaks – outside conference rooms 5, 6, 7 & upper level
• Lunch at Conference Dining – exhibition hall lower level and upper level
(via stairs in main foyer)
• FREE wi-?
• FREE cloakroom – Main foyer to exhibition hall
• Visitor Meeting & Relaxation Area – Exhibition hall
Day 1- 25 March Day 2 - 26 March Day 3 - 27 March
A-Z CONFERENCE STREAMS KEY
Work will begin immediately on securing new speakers and topics for next year’s
conference in Paris. If you or your organisation would like to participate as a speaker
in the conference next year, please contact:
Janine McEvilly, Conference Director at [email protected]
Topics will include:
Airport Cities & Transport Connections • Airport Design, Planning & Development • Airport Design, Planning & Development
- Middle East & Asia • Aviation Security, Border Control & Facilitation • Baggage Processing, Tracking & Identi?cation •
Commercial Development, Retail & Media • Customer Service & Passenger Experience • Energy, Environmental Issues &
Sustainability • Increasing Airport Capacity • Management & Operations (inc. ACDM, ATC & TAM) • Passenger Processing,
Check-In & Self-Service • Facilities Maintenance & Management • Technology, Systems Integration, IT & ICT
2015 SPEAKING OPPORTUNITIES
10 / 11 / 12 MARCH 2015
PARIS EXPO PORTE de VERSAILLES, PARIS
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EXHIBITION CONFERENCE ROOMS
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(upper level)
(UPPER LEVEL)

FINAL EDITION
BACK COVER:
CONFERENCE
MAP & KEY
10-12 March 2015, Paris Expo
Porte de Versailles, Paris
See inside for the Call for Papers!
PLEASE WEAR YOUR DELEGATE OR
SPEAKER BADGE WHERE IT CAN BE
CLEARLY SEEN AT ALL TIMES!
8

doc_889381269.pdf