Description
This study aims to determine the impact of knowledge management infrastructure on the performance
effectiveness of the Jordanian organizations that need knowledge to perform their work and tasks. The
study sample includes some public and private organizations working in Jordan and dealing with the
knowledge subjects. The findings indicated that there was a strong effect for knowledge management
infrastructure on the performance effectiveness. Organizations should establish knowledge directorates to
discover and transmit knowledge to workers with a view to improve the creativeness and distinctiveness
of organizations.
2214-4625/$ – see front matter ©2014 Holy Spirit University of Kaslik. Hosting by Elsevier B.V. All rights reserved.http://dx.doi.org/10.1016/j.aebj.2014.05.006
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
Contents lists available at ScienceDirect
ScienceDirect
j our nal homepage: www. el sevi er. com/ l ocat e/ aebj
* Corresponding author. Tel.: 079-6343614
E-mail address: [email protected]
Peer review under responsibility of Holy Spirit University of Kaslik.
Conference Title
??????? ???????? ?? ????? ?????? ????? ??? ??????? ????? ??????? ?????? ????? ???
The impact of Knowledge Management Infrastructure on Performance
Effectiveness in Jordanian Organizations
?????? ???? ???? ???? .? *
?????? ????? ?? ????? ????? ???????
Dr. Nasser Mohammad Soud Jaradat*
Assistant Professor, Philadelphia University, Jordan
.? ??????? ??????? ????
?????? ????? ????? ????????? ?????
Dr. Ahmad Ismail Al Maani
Assistant Professor, Philadelphia University, Jordan
A R T I C L E I N F O
Article history:
Received 25 November 2012
Received in revised form 27 February
2013
Accepted 22 May 2013
Keywords:
Knowledge Management
Infrastructure
A B S T R A C T
This study aims to determine the impact of knowledge management infrastructure on the performance
effectiveness of the Jordanian organizations that need knowledge to perform their work and tasks. The
study sample includes some public and private organizations working in Jordan and dealing with the
knowledge subjects. The findings indicated that there was a strong effect for knowledge management
infrastructure on the performance effectiveness. Organizations should establish knowledge directorates to
discover and transmit knowledge to workers with a view to improve the creativeness and distinctiveness
of organizations.
© 2014 Holy Spirit University of Kaslik. Hosting by Elsevier B.V. All rights reserved.
28 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
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5 . ????? ?????? ??? ??????? ?????? ????? ????? ????? ??????? ???? ?? ??? ???? ?
.??????? ????????
Performance
Effectiveness
Organizational Culture/ Structure
Information Technology
Shared Knowledge
??????? ????????? :
?????? ???????
????? ???????
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?
???? ????? ???? ????? ???????? ?? ??????? ?? ?? ???????? ? ??????? ?????? ?? ??????? ?????? ?????? ?????? ??? ??????? ??? .
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36 29
4 - ??????? ?????
) ????? 1 ??????? ?????
5 - ?? ???????? ?????? ??????? :???????
????) ???? :??????? ????? ??????? ?????? 2008 ???? ??????? ????? ??????? ?????? (
??????? ????? ??? ??????? ????? ?????? ??? ??? ??????? ??? ???? ???? ?????
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2004 .(
? ????? ???????? ????? ????? ?????? ??
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???? ??????? ?????? ??????? ?????? ??????? ??????
???? ???? ?????? ???? ??? ??????? ?????? Peter Drucker ????? ???" ???? ???? ?
??? ?? ???? ?? ??????? ????? ?????? ??? ????? ?"??????? 1994 ??? ?? ??? ??? ????? ?
????? ????? ?????? ????? ??????? ?? :????? ?? ??? ?????? ??????? ???? ??????
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30 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
???? ??? ??????? ???? ??? ??????? ????? ???????? ?????? Michael Polyani ????? ??
????? ???? ???? ??? 1958 ) ??????? ??????? :??? ?????? ?????? Tacit ???????? (
) ???????? Explicit ???????? ??????? ?? ?? ??? ??? ??????? ??????? ?????? ?( Leonard
& Sensiper (1998: 113) ????? ?????????? ??? ?? ????? ???? ?? ???? ??? ???? ????
?????? ???????? ??????? ???? ???????? ?? ???? ???? ??? ?????? ???????? ????? ???????
????????? ???????? ???????? ????? ???????? ?????? ???????? ???????? ??????????
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??? ??? ??????? ????? ?????? ?????????? ???????? ?????????? ?????????? ????? ??????
) ?????? ????? Fernandez, 2004 ??????? ??????? ( ???? ?? ??? ??? ????? ???????? ?????
?????? ?? ???? ? ???? ???? ??? ???? ??????? ???? ???????? ???????? ?? ???? ? ????????
?? ???? ???? ??????? ???? ?????? ?(???????? ???????? ???????) ?????? ??????? ?? ?????
???? ??? ???? ???? ????? ??????? ??????? ?????????? ?????? ???? ????? ???????? ???????? ???? ???? ?
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9 - 1 - 2 ?? ???????? ??????? ????? ??????? ????
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?????? ???? ????? Matrix Structure ???????? ??? ????? ?? ????? ?
???? ????? ???? ????????? ??????? ?????? ???? ????? ????? ??????????? ????
??? ??? ????????? ???? ??????? ?? ???????? ????? ????? ????? ???? ?????
.???????
????? ?? ?????? ????? ????? ?? ??????? ????? ???? ????? ???? ????? ????
.???????
?????? ?????? ??? ????? ???? ??? ????? Communities of Practice
??????? ??? ?????? ????? ?? ????? ????? ?????? ??????? ???? ?????????
???????? ?????? ????? ?????? ????? ?? ??????? ????? ?????? ?? ??????
????? ???? ?? ???????? ??????? ???? ?????? ????? ???????? ??? ?????? ?
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3 ????????? ?????????? ??????? ?????? . Information Technology Infrastructure
????? ????? ?? ?????? ???? ???? ???????? ?????????? ???????? ?????? ??? ????? ???
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??????? Aggregation ????? ??? ?? ??????? ????? ??? ?????? ???? ????? ?
.??????
4 ???????? ??????? . Common Knowledge
?????? ????? ???????? ???????? ???? ??????? ??????? ?????? ????? ???????? ??????? ????
??? ??????? ??? ???????? ????????? ????????? ???????? ?????? ???? ???????? ???????? ?
:?? ????? ????????? ??????? ???? ???? ????? ??? ?????
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??????? ?????? ????? ??? ?? ???????? ?????? ????? ????? ???? ???? ????? ????
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?????? ???????? ?? ???????? .
??????? ??? ???????? ?????
?
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9 - 1 - 3 ??????? ????? ??????
???? (????????) ???????? ?????? (???????) ??????? ?????? :??????? ????? ???????? ????????
????? ????? ?(??????? ??? ??) ?????????? (??????? ??? ????????) ???????? ?????????
) ??? ???? ???????? ??? Fernandez, 2004
1 . ???? ?????? ?????? ?? ????? ????? ?? ????? ????? ?????? ????? ??? :???
????????? ????????? ??? ?? ??? ???? ?????? ????? ????? ?? ?? ??????? ??
.(????????? ???????? ???????)
2 . ?? ???? ????? ?? ????? ????? ???????? ??????? ????? ??? :??????? ???
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??????? ??????? .(????????? ???????) ???
3 . ??? ??????? ?? ??????? ??????? ???? ????? ????? ??? :???????? ????????
???? ????? ???? ?????? ????? ??????? ?????? ?? ???????? ???? ???? ????
??? ??? ????? ???? ???????? ???? ???? (?? ?????) ????? ???? ??? ??????????
??? ??????? ??????? ?? ?????? ????? ???? ??????? ?? ????? ?? ?????
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4 . ???? ?? ??????? ??????? ????? ????? :??????? ??????? ???? ????? ?? ???????? ?
.????????? ?????? ?? ????? ???????? ?? ?????? ?? ???????? ?????? ? ????
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9 - 1 - 4 ??? ??????? ??????? ????? ??? ?????? ???????? ?? ??
???? ??????? ??????? ????? ?????? ??????? ???? ??????? ????? ????
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) ?????? ?? Fernandez, 2004
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36 31
) 1 ?????? ?????? ????? (
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????? ?????? ?? ?????? ????? ?????? ??? ??? .?????? ???????? ??????? :?? ?????????
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?? ????? ????? ??????? ????? ????? ????? ??? ?? ????? ????? ???? ???????? ????
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???? ???????? ?? ???????? ?????? ??????? ?????????? ??????? ????? ?? ??????? ?????? ?????
?? ???????? ???? ??????? ???? ??????? ???????? ?????? ???????? ??? ???? ???? ?????? ??
?? ?? ?????? ??? ?????? ?????? ?? ???? ?? ???? ???? ???? ???????? ??????? ?????
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) 2 ???????? ?????? ????? (
? ???????? ??? ???? ???? ???????? ???????? ???????? ????? ?? ??????? ????? ???? ?? ???
:?? ???? ???? ??? ???? ??????? ??????? ????? ????????? ???????? ??????? ????? :???
???????? ?????? .??????? ????????? ????????? ?? ????? ?? ???????? ???? ?????? ??? ?? ??????
??????? :??? ???????? ???????? ???? ??? ?? ???????? ????? ??? ??????? ????? ???? ?? ?????
?? ??????? :???? ???? ???????? ??????? ???? ??? ?? ????? ??????? ??????? ?????????
? ???????? ???????? ???? ?????? ?????? ????? ?????? ?? ???????? ?? ?????? .??
??? ????? ????? ??? ???? ????? ????? ?? ??? ???????? ?? ??????? ???? ?? ??????? ????
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???????? ???? ???????? ???????? ?????? ???? ?? ??????? ????? ??? ???? ????????? .
????? ??????? ??????? ????? ??????? ???? ?????? ????? ????? ?? ??????? ????? ?????
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) 3 ???????? ?????? ????? (
???? ???? ?????? ????? :??? ????????? ???????? ???? ?????? ????? ?? ??????? ????? ????
?? ????? ?????? ???????? ????? ????? ???????? ????? ??? ???????? ??? ?????? ?? ???
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???? ?? ??????? ????? ????? ????? ?? ??? ??????? ????? ?? ???????
.?????? ???? ??? ?????? ????? ??? ?? ??????? ????? ???? ???? ??????
) 4 ??????? ????? ????? (
??????? ????? ???? ?? ???? ????? :???????? ??????? ????? ????? ???
??? ?????? ?????? ?
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?? ??????? ????? ????? ????? ?? ???? ???? ???????? ????? ??????????? ??????? ??????????
?????? ????? ?? ????? ??????? ?????????? ?????? ?? ?????? ?????? ??????? ?????? ????
??? ??????? ????? ????? ???? ??? ?? ? ????????? ??????? ??? ??? ???? ??????? ????????
?? ?????? ??? ????? ??? ?????? ????????? ??? ?????? ????? ??? ?? ????? ??? ????? ?????
????????? ?????? ???? ????? ?? .???? ??????? ??????? ????? ??? ???? ?????????
9 - 1 - 5 ??????? ????? ??????? ?????? ?????
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???????? ??????? ????? ?????? ????? ??? ?????? ?????? ??? ????
?
?????? ????????
) Mcknzie& Winkelen, 2004 :?? ??????? ????? (
1 . ?? ??? ????? ????? :??????? ?????? ????? ??? ??? ??????? ??????? ??????? ?????? ???
.???????? ????? ??? ?? ???????? ??? ?????
2 . ??? ?? ?????? ????? ??? ????? ???? ????? :????? ???????? ??? ??????? ???????
.??????? ????? ?????? ??????? ?????? ??? ????? ????
3 . ???? ????????? ???????? ????? ??? ????? ??? :???????? ??? ?????? ??? ??????? ???????
????? ??? ???? ?????? ???? ??????? ??????? ??? ??????? ????? ???? ??????
.??????
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?????? ????????? ??? ????? ??????? ????????? ????? ?????? :??? ??? ??????
.?????? ????? ??? ????? ????????
9 - 2 ??????? ????????
) ???????? ?????? ???? 2009 ?????? ????? ( ???? ??????" ?? ??????? ????? :??????? ?
?? ???????? ??????? ????? ?????? ???? ??? ?????? ??? ???? ?"??????? ???????? ??????? ?????
????? ????? ????? ?????? ??????? ????? ????? ?????? ???????? ????? ??????? ?????
??? ??????? ?????? ??????? ??? ???????? ??????? ????? ??????? ????? ???? ?? ????
?? ????? ???? ??? ???????? ??????? ????? ?? ??????? ????? ??????? ???????? 106 ??????
????? ?????? ???? ?????? ???? ?? :????? ?? ??????? ?? ?????? ??? ??????? ?????
??????? ???? ??????? ????? ?????? ???????? ????? ???? ??????? ???? ????? ???????? ????????
????? ??? ??????? ???? ??? ??????? ???? ???? ???? ??? ??????? ???????? ???? ??
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??????? ?????? ???????? ???????? ????????? ??????? ?????? ??????? ????????? ?????? ?
.??????? ??????? ??????? ?????? ?????????
???? ??? ????? ??? ???????? ??????? ????? ??? ??? ???? ???? ??? ???????? ??????? ?????
??????? ?????? ?????? ??????? ??? ??????? ???? ???????? ?????? ??? ?? ??????? ????? ?????
?????? ???????? .???????? ??? ?
) ??? ???? ?????? ????? ??? 2009 ?????? ????? ?? ?????? ?? ????? ???" :?????? (
"???????? ????? ??? ??????? ??? ???? ?? ??????? ????? ? ?? ???? ??????? ????? ??????? ??????
???????? ???? ???? ?? ??????? ????? ??????? ??? ???? ???? ????? ?? ??? ????????
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???????? ?????? ????? ????? ????? ??? ???????? ??????? ????? ????? ?? ???? ??????? ????
.?????? ?????? ??? ??
? ) ????? Alavi, 2006 ?? ???????? ????? ???????? ???? ?????? ?? ( :
1 . :????? ????????? ????
?? ???????) :????? ????????? ????????? ?? ???????? ???????
????????? ? ? .(??????? ?? ???????
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???????? ?? ???????? ???????? ??????? ???????? ???????? ??????????
.(????????
2 . :????? ??????????? ??????
????? ?????????? ???????? ????? ?????? ???????? ??????? ?????? ?????
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.??????? ?????? ???????
3 . .(???????? ?????? ?????? ???????? ??????? ???? ?????) :????? ????????? ??????
) ???????? ????? ??? 2005 ??? :?????? ( ???????? ??????? :????????? ??????? ??
?????? ?? ??????? ????? ??????????? ???????? ?????? ??? ????? ????? ?? ??????????????
???? ????? ?? ???????? ???????? ????? ????? ?? ???????? ??????? ????? ??????
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?? ???? ??? ??????? ???? ??? ??? ??????? ?????? ???? ???? ?????? ??????? ????? ?????????
.??????? ??????
??? ???????? ?????? ????? (Jennex & Olfman, 2004) :?????? Assessing
32 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
Knowledge Management Success Effectiveness Models ????? ????? ???
??? ???? ?? ?????? ???? ??? ???????? ????? ?????? ???? ????? ?????? ?????? ??????? ???
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2011 .(
) ???????? ????? ????? 2003 ( Mcelroy ????? :? The new Knowledge
Management ????? ??????? ????? ?????????? ????? ??????? ????? ??? ??????? ???
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????? ???? ???? ????? ?? ??????? ???? ?? ??? ??????? ????? ?????????? ??? ???????
.???????? ?????? ???????? ???? ????? ??????
) ????? ??? Duffy, 2001 ( ??? ??? ?"??????? ????? ?????? ????????? ??????" :??????
????? ???? ????? ???? ???? ??????? ?? ????? ???? ??? ??????? ????? ??????? ?????? ??????
?? ????? ???? ???????? ??????? ????????? ?(????????) ??????? ??? ???????? ????????
???? ????? ??????? ?????? ??
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??? ?????? ?????? ?????? ????? ???? ???? ????????? ?????????? ?????? ????? ???????? ??
??? ????? ????? .??????
????? ????? ??????? ???????) 1997 :??? ??????? ???? ??????? ????? ??????? ?????? ?? (
1 ?????? ??? ???????? ??????? ???????? ?? ???? ???? ?????? :?????? ??????? ?????? (
) ??????? ??????? ?????? WWW ???? ???????? ????????? ?????? ??? ?????? ??? ?( ??????
?????? ?????? ??? ???? ?? ????? ?? ????? ????? ?????? ??? ??? ???? ???? ?????
???? ?? ??????? ??????? ????? ???? ?? ????? ?? ????? ????? ??? ??????? ?? ???
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???? ?? ????? ?????? ??? ??? ?? ??????? ??? ????? ?? ??? ???????? ???? ??? ???????
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100 .??????? ??????? ????? ?????????? ????? %
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) SPSS ( .???????? ??????? ??????
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) ??? ?????? ?? ?????? ????? ????? ?? 1 :?????? (
) ??? ???? 1 ???????? ????????? ??? ??? ??????? ???? ????? ????
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???? 11 55 %
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???? 13 65 %
???? 7 35 %
??????? 20 100 %
??????? ?????
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??? ??? 2000 9 45 %
??????? 20 100 %
???? ?????? ???
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) ???? ???? ????? ???????? ?????? ?????? 55 ????? ????? ?????? ?? ?????? ???? (%
) 65 (% ) ????? ?????? ?????? ????? ?????? ?? ?????? 55 ????? ??? ???????? ??? ?? (%
2000 ?????? ?? ???? ?????? ??????? ???? ?? ???? ???????? ??? ??? ??? ??? ?? ??
.???????
) ??? ?????? ???? ???? 1 ?????? ?????
?
????? ?? ?????????? ? ??? ???? ?????? ??? ??? ?(
?? ??? ??? ????? ?????? ???? ?????? ???? ? ????? ?? ???????? ???? 2000 .
11 - 2 ??????????? ????????? ????? ??????? ???? ??????? ?????? ?????? ?????
???? ?????? ?????? ????? ????????? ??????? ?????? ???????? ????????? ??? ??????? ??
? ???????? ?? ??????? ???? ) ??? ?????? 2 .?????? ?? ?????? (
1 :????? ????? ??? (
?????? ?????? ?? ??????? ???? ???? ????? ?????? ?? ????? ??????? ??????? ??????? ??? ??
?? ?????? ?????? ???? ?????? ?????? ?????? ??????? ??????? ??? ??? ?????????? ????? ???
????? ????? ?????? ) 3.82 ) ??????? ( 3.56 ??? ????? ?????? ?????? ??????? ??????? ??? ?(
) ??? 4.02 ) ? ????? ( 3.60 .?????? (
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36 33
2 :??????? ??? ????? ??? (
??????? ??????? ????? ?? ??????? ???? ????????? ??????? ????? ?? ??????? ??????? ????
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3.70 ?????? ?????? ?????? ????? ?????? ??????? ??????? ??????? ??? ???? ? 3.50 ???? .
??????? ??? ?????? ??????? ??????? ????? ?????? ????? ?? ????????? 3.89 ??? ??? ?? ?
??????? ??????? ???? 3.32 .??????? ????
3 :?????? ????? ????? ??? (
??????? ???? ????? ?????? ??????? ??? ??????? ????? ?? ?????????? ?? ??????? ??????? ????
?? ?????? ?????? ??????? ??? ??????? ????? ?? ??????? ???? ???? ??? ???????? ???
??????? ????? ?????? ?????? ????? ?????? ?????? ??????? ????? ?????? ??????? 3.84 ?
????? ?????? ??????? 3.90 ??????? ?? ?????? ????? ?????? ??????? ??????? ???? ?
?????? 350 ? ?????? ??????? ??????? ?????? ???? ?????? ???? 3.79 .
4 :?????? ??? ????? ??? (
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5 :??????? ??? ????? ??? (
??? ??? ????? ???? ??????? ????? ?? ??????? ??????? ?? ????? 2000 ?? ??????? ???? ?????
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) ??? ?????? ????? ???? ????????
?
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??? ???? ??????? ??????? ??? ??? ???????? ????? ?????? ?????? ??????? ????? ) ???? 4.05 ?(
) ????? ?????? ????????? ????????? ????? ?????? ??? ?? ???? 3.90 ??????? ????? ?? ?(
) ????? ?????? ??????? ?????? ???????? 3.80 ??????? ?? ???????? ??????? ????? ????? ?(
) ?? ??????? ??????? ??? ?? ???????? 3.38 ??? ???????? ?????? ???
?
?????? ?( ???
)????? 3.13 .(
) ??? ?????? ???? ???? ???????? ??? ??????? ???????? ?? ????? ??????? ????? ????? 2 (
????? ?????? ?????????? ??? ???? ??? ????? ????? ?? ???????? ???? ??? ??? ???????
) 4.00 ??????? ??????? ???? ??????? ????? ?????? ?????? ???? ???? ?( ) ????? 3.70 ?(
) ????? ?????? ???????? ????
?
?????? 3.60 .(
11 - 3 ??????? ?????? ??????
? :??? ??? ??????? ???????? ??????? ??? ???? ??????? ?????? ?????? ??????? ???? ?? ???
?? ????? ?????? ??? ??????? ????? .??????? ??????
?? ??????? ?????? ??????? ?? ????????? ???????? ??????? ????? ?????? ??????? ???
?? ????? ???????? ??? ???? ?? ?? ???????? ??????? ????? ??????? ??????? ??? ??????? ????
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? ?????? ?? ??????? ) ?? 3 ???? ???? ??? ( F ) ???????? 63.445 ???? ?? ???? ??? ?( F
) ???????? 3.59 ) ???? ??????? ( 0.000 ?? ??? ??? ?( 0.05 .
???? ?????? ???? ???? ???????? ????? ??????? ?????? ????? ????? ??????? ???? ?? ???
????? ??????? ???????? ???????? ??? ?? ??? ????? ?? ???? ????? ???? ?? ?? ???????? ??????
??? ??????? ??????? ???????? ?? ????? ?????? ??????? ?????? ????? ??? ?????? ???? ??? ?
????? ?? ???? ??????? ????? 82.9 ?????? ??? ??????? ?? ??????? ??? ???????? ?? %
??????? ????? ???? ???? ??? ????????? ????? ) ?? ????? 0.829 .(
) ????????? ???????? ??? ????? Beta ????????? ??????? ??? ????? ?????? ??? ????? ??????? ??? (
) ?? ???????? ??????? ???? ???? ??? 0.788 ?????? ????????? ????????? ????? ????? ???? ?(
) ?????? 0.652 ????? ?????? ???????? ??????? ????? ?? ?( ???????? ?????? ???? ???? ???? ??
) 0.551 ) ?????? ?????? ??????? ??????? ?? ???????? ??????? ????? ???? ?( 0.522 ???? ?(
) ?? ???????? ??????? ??? ?? ????? ?? ???????? ?????? ????? ????? 0.335 ???? ????? .( t
?? ?????? ????? ???????? ???? ??? ?????? ????????? ) ????????? ????? 52.761 ?????? (
) ?????? 0.000 ) ????????? ????????? ????? ?????? ???? ??? ?? ?( 38.891 ?????? ?????? (
) 0.000 ) ??????? ?????? ???????? ??????? ????? ??????? ?( 16.840 ??????? ???? ?????? (
) 0.000 ) ???????? ??????? ?????? ????? ?( 11.810 ????? ( ) ??????? ???? ? 0.000 ?(
) ???????? ?????? ?????? 6.620 ) ??????? ???? ?????? ( 0.000 ???? ??
?
????? ?( t
???? ?? ???? ???? ?????? ????????? ???????? t ) ???????? 1.729 ) ?????? ????? ??? ( ?
=0.05 ) ? ( N = 19 ????? ??????? ???????? ??????? ???????? ??? ?? ??? ( ????????
.???????
) ??? ???? 3 ?????? ????? ?????? ?????? ??? ??????? ????? ??????? ?????? ????? ?????
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????????
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??????? 3.750 16 0.234 5.351 0.000
??????
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??????? 3.750 19
???????? ????? Coefficients
??????? ?????
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Beta
) ???? t (
????????
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?????? ???? 0.067 - 6.665 0.000
???????
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??????
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0.004 0.335 6.620 0.000
??????
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??
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0.006 0.652 38.891 0.000
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??????
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) ??????? ????? R = ( 0.914 ??????? ????? ? )
2
(R = 0.829 ??????? ????? ?
?? ????? ) Adj
2
R = ( 0.816
34 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
12 - ????????? ??????? ??????
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12 - 2 :????????
1 ( ???? ????? ????? ??? ?????? ??????? ???????? ???? ?? ????? ???????? ???
?????? ??????? ??? ???? ????? ????? ???? ?????? ?????? ???? ??????? ??????
??? ???????? ?? ?????? ???? ????????? ???????? ???? ??? ????? ????? ???? ??
????? ??? ??????? ??????? ??????? ????? ?? ????? ?????? ?? ????????
?????? ????? ?????? ????? ???????? ?????? ?? ??? ????? ?????? ??? ?????????
.???????? ????? ??
2 ( ??? ??????? ?????? ???? ?????? ??????? ?????? ??????? ??????? ????? ??????? ??
?
????? ?????????? ????????? ?????? ???? ????? ???
?
?????? ?????? ??? ????????
??????? ????? ????? .
3 ( ???????? ??? ?? ???????? ????? ??? ????? ????? ????? ????? ??? ??????
.???????? ?????? ????? ??? ???????? ???? ???? ?? ???
:??????
) ??? ???? 2 ???????? ????????? ?????? ???????? ??????? ?????? ???????? ??????
?????? ????? ?? ????? ?????? ????? ?????? ??? ??????? ??? ?????? ??? ?????
??? ???? ?????? ??????? ???? ???? ???? ???? - 2000 + 2000 ????? ???????
?????? ?????
??????
????????
???????
4.02 4.09 4.33 3.95 3.92 4.15 3.90 4.33 4.12 3.96 4.00 4.10 4.05
???????
?????? ??
3.40 3.34 3.60 3.31 3.38 3.38 3.35 3.43 3.47 3.27 3.30 3.46 3.38
??????
????????
2.94 3.47 2.67 3.29 3.55 2.79 3.30 2.81 3.30 2.92 2.90 3.37 3.13
?????????
?????????
3.92 3.85 4.00 3.87 4.00 3.82 3.96 3.78 4.00 3.78 3.80 4.00 3.90
???????
????????
3.50 4.35 3.00 4.07 4.33 3.36 4.00 3.43 3.95 3.61 3.55 4.05 3.80
??????? 3.56 3.82 3.50 3.70 3.84 3.50 3.70 3.56 3.77 3.51 3.51 3.79 3.65
???? ??????
???????
?????? ???? 3.54 4.00 3.20 3.87 3.89 3.54 3.77 3.57 3.73 3.67 3.60 3.80 3.7
????
????????
3.38 4.00 3.00 3.80 3.89 3.36 3.69 3.43 3.64 3.55 3.50 3.70 3.6
????
????????
4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4
????? ?????
???????
3.50 4.07 3.10 3.90 3.83 3.59 3.69 3.71 3.64 3.78 3.75 3.65 3.7
??????? 3.60 4.02 3.32 3.89 3.90 3.79 3.79 3.68 3.75 3.75 3.71 3.79 3.75
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36 35
???????
? ????? ??? ???????? ???? ????? ?????? ????? ??? ??????? ?????? ????? ??? ????? ???? ????
.????? ??? ????? ?????? ???????? ????? ???? ? ??????? ???????? ??
????????
???? ????? ???? ??????? :
:????? ??? ????
:??????? ?????? ???????
:??????? ???? ????
:????? ???? ????
:??????? ??? ??? ??? 2000 ??? ??? 2000
??? ???? ?????? ??? :??? ????? ? ??????
?????? ?????
???????
) 1 ( ?? ????? ??????? ) ????? ???????? ????? ??????? 2011 ????? :???? ???????? ????? .(
.???????? ?????
) 2 ( )???? ???? ??????? 2009 ????? ??? :???? ??????? ????????? ???? ? ??????? ??????? ????? .(
.???????? ?????
) 3 ( ) ???? ??? ??????? 2011 ??? ??????? ??????? ????? ?? ??????? ????? ??? .( ?? ??????
??? ???????? ???????? ??????? ????? ????? ??????? ????? ? ??? ????? ?????????? ????????
.?????? ?
) 4 ( ) ???? ???? ????????? 2005 ?????????????? ???????? ??????? :????????? ??????? ????? .(
????? ??????????? :??????? ??????? :?????? ?????? ??????? ???????? ?????? ?????? ?? ?
????????? ??????? ?????? ???? ????????? ????? 15 - 16 ???? 2005
) 5 ( ) ????? ???? ????????? ??????? ??? ?????? ??? ??????? 2009 .( :??????? ????? ??????
???????? ???????? ??????? ????? ?? ??????? ????? ?????? ????? ?? ??????? ?????? ???? ? ??
????? ?????? ?????
????
????? ????? ????? ? ???? ????? ?
???? ?????
??????? ?????
1 . ?????? ??????? ??? ???????? ???????? ????
2 ???????? ??? ??????? ??? ?? ???? ????? ????
3 ?? ?????? ??? ????? ???????? ?????? ???? ?????? ??
4 ??? ??????? ???? ???????? ???????? ????? ????? ????? ???
5 ??? ????????? ??????? ???? ???????? ??? ??????? ?????? ?????? ?????? ????
???????? ??????
4 ?????? ??? ??????? ??????? ???? ??????? ??????? ?????? ??
5 ????? ??? ????? ?? ?????? ???? ???????? ???????? ?????? ???? ?? ??????? ?? ???????? ??? ?????
6 ??????? ????? ??? ???????? ??? ?? ??? ???????? ??????? ????? ????? ????? ????
7 ????? ??????
?
???? ??????? ???? ????????? ???? ???????
8 ???????? ???????? ??????? ????
???????? ??????
9 ??? ????????? ??????? ??? ?? ??????? ????????? ??? ????
10 ??????? ????? ?? ?????? ?????? ???? ????? ????
11 ? ???????? ??????? ?? ???????? ?????? ????? ????
????????? ?????????? ??????? ??????
12 ???? ???? ??????? ?? ????????? ?????? ?????? ?????
13 ????? ??? ?? ????????? ????? ??? ?????? ?????? ?????
14
???????? ???????
14 ???? ??? ??????? ??????? ???????? ??????? ????? ???? ????
15 ??????? ?????? ??????? ??? ???????? ???? ????? ?????
????? ?????? :?????? ?????
16 ????? ????? ?????? ????? ??????? ????
17 ????? ??? ??????? ??????? ?????? ????? ???????? ??????? ????
18 ????? ??????? ?????? ??????? ???? ?????????? ????? ?? ?????? ???? ????? ?????? ??? ???????? ??
19 ?????? ?????? ???????? ????? ?? ??????? ???????? ??????? ????
20 ???????? ???? ????? ?????? ??? ??????? ??? ??????? ?????? ??????? ????
36 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
??? ?? ???? ???? ?????? ????? ??????? ?????? ???????? ??????? ?? ?????? ????? ?????
.????? ?????
) 6 ( ) ???? ??? ???? ???? ??? ? ????? ????? ??????? 2009 .( ?? ?????? ?? ????? ???
???????? ????? ??? ??????? ??? ???? ?? ??????? ????? ?????? ????? ? ??? ??????? ?
???? ???? ?????? ????? ????????? ?????? ?????? ???????? ??????? ?? ?????? ????? ?????
.????? ????? ??? ??
) 7 ( ) ??? ???? ???? 2005 ?????? ?????? ?????????? ???????????? ???????? ? ??????? ?????.(
???? : .?????? ?????
) 8 ( ) ???? ??? ???? 2008 ??? ????? .( ???????? ?????? ?????????? ????????????? ???????? ? ????
.?????? ??? :????
(9) Alavi, M., Keyworth, T.R & Leidner, E, D. (2006). An empirical
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(14) Fernandez, I B. & Gonzalez, A. & Sabherwal, R. (2004)."Knowledge
management / Challenges, Solutions, and Technologies", Pearson
Prentice Hall.
(15) Jennex, M & Olfman, L (2004) Assessing Knowledge Management
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th
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(16) Leonard, D. & Sensiper, S. (1998). The role of tacit knowledge in group
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(17) Mark W. MC Elroy (2003). The new Knowledge Management, Butter
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(19) Maryam, A. Report H. (1999). “Knowledge Management Systems:
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(20) Mckenzie, J. & Winkelen, C.V. (2004). Understanding the
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doc_114799635.pdf
This study aims to determine the impact of knowledge management infrastructure on the performance
effectiveness of the Jordanian organizations that need knowledge to perform their work and tasks. The
study sample includes some public and private organizations working in Jordan and dealing with the
knowledge subjects. The findings indicated that there was a strong effect for knowledge management
infrastructure on the performance effectiveness. Organizations should establish knowledge directorates to
discover and transmit knowledge to workers with a view to improve the creativeness and distinctiveness
of organizations.
2214-4625/$ – see front matter ©2014 Holy Spirit University of Kaslik. Hosting by Elsevier B.V. All rights reserved.http://dx.doi.org/10.1016/j.aebj.2014.05.006
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
Contents lists available at ScienceDirect
ScienceDirect
j our nal homepage: www. el sevi er. com/ l ocat e/ aebj
* Corresponding author. Tel.: 079-6343614
E-mail address: [email protected]
Peer review under responsibility of Holy Spirit University of Kaslik.
Conference Title
??????? ???????? ?? ????? ?????? ????? ??? ??????? ????? ??????? ?????? ????? ???
The impact of Knowledge Management Infrastructure on Performance
Effectiveness in Jordanian Organizations
?????? ???? ???? ???? .? *
?????? ????? ?? ????? ????? ???????
Dr. Nasser Mohammad Soud Jaradat*
Assistant Professor, Philadelphia University, Jordan
.? ??????? ??????? ????
?????? ????? ????? ????????? ?????
Dr. Ahmad Ismail Al Maani
Assistant Professor, Philadelphia University, Jordan
A R T I C L E I N F O
Article history:
Received 25 November 2012
Received in revised form 27 February
2013
Accepted 22 May 2013
Keywords:
Knowledge Management
Infrastructure
A B S T R A C T
This study aims to determine the impact of knowledge management infrastructure on the performance
effectiveness of the Jordanian organizations that need knowledge to perform their work and tasks. The
study sample includes some public and private organizations working in Jordan and dealing with the
knowledge subjects. The findings indicated that there was a strong effect for knowledge management
infrastructure on the performance effectiveness. Organizations should establish knowledge directorates to
discover and transmit knowledge to workers with a view to improve the creativeness and distinctiveness
of organizations.
© 2014 Holy Spirit University of Kaslik. Hosting by Elsevier B.V. All rights reserved.
28 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
1 . ?????
????? ??? ?? ???? ? ??????? ???? ???? ???????? ?? ??????? ????? ?????? ??????? ????
??? ????? ?????? ???? ?? ????? ????? ?? ??????? ???? ??? ????????? ?? ? ??????? ?????
? ???????? ????????? ?????? ???? ?? ??????? ??????? ???? ? ?????????? ????? ????? ?
???????? ?????? ?? ??? ?????
?
????? ?????? ??????? ???? ?? ??? ??????? ????????
???? ??????? ??
?
???? ??? ??? ????? ??????????? ????????? ??? ?????? ?????? ????????
??????? ????? ?? ???????? ???????? ????? . ???? ????? ?? ??????? ????? ??????? ?????? ??????
??????? ?? ??? ??? ???????? ???????? ???? ???? ?? ??????? ???? ???????? ??? ????
??????? ??? ??? ??? ???? ?
?
??????
?
???????
?
?????
?
???? ???? ??????? ??? ??????? ??? ??? ?
?? ??????? ??????? ?????? ????? ??? ??? .???? ???? ?? ???? ???? ?? ???? ??
?
?????
?
???
?? ???? ??????? ???? ????? ?? ????????? ?????? ???? ??????? ????? ?? ?? ? ??????? ?????
.?????? ?????? ??? ?? ???????? ?????? ????? ????? ????? ??? ???????? ??????? ?????
) ?????? ?????? ??? ?????? 2011 ? 142 ??? ????? ??????? ?????? ???? ???? ??????? ??? (
???????? ????? ?????? ????? ??? ?? ???????? ??????? ?????????? ?? ?????? ?????
??? ???????? ??? ????? ?? ???? ????? ??? ????? ?????? ???????? ?????? ????? ?? ??????
??????? ??????? ????????? ??????? ?????????? ??????? :?? ???? ???? ?????????? ??? ??????
.??????? ??????? ????????? ???????? ?????????? ??????????
??? ???? ??????? ????? ???? ????????? ???????? ???? ??????? ??????? ????? ?????? ?????? ????
??? ??????? ????? ?????? ???????? ??? ???? ???? ?????? ?????? ???????? ???? ????????
?????? ????????? ????? ????? ???????? ??? ????? ???? ??? ?? ???????? ??????? ???? ???????
???????????? ??????? ????? ???? ????? ?? ?????? ????? ?? ???? ????? ??????????
.??????? ????? ????? ????? ????? ????????? ????? ?? ??????????
?? ???? ?? ???? ???? ??????? ??? ??????? ??
?
??????
?
????
?
???? ??????? ????? ???? ??????
??? ???? ???????? ???? ??? ??? ??? ?????? ????? ?????? ???? ???????? ??????? ?????
??????? ?????? ?? ????? ??????? ???
???????? ??? ????? ?? ??? ?? ?????? ???? ???? ??????? ???? ?????? ??? ????? ???? ??
???? ??????? ????? ????? ????? ???????? ???? ?????? ???????? ??? ???? ???? ?????? ?? ??? ??
?? ??? ????? ???? ?????? ?? ???????? ??? ?? ???? ???? ?????? ?????? ??? ???? ???? ???? ???
.???? ???????? ?????? ??? ?? ????????? ?? ????? ????? ?? ????? ?? ???????
????????? ???????? ??? ????? ????? ??? ?????? ?? ??????? ??????? ????? ????? ????? ??
??? ??????? ?????? ????? ?? ??????? ????? ??????? ??? ?????? ???????? ??????? ???
???? ????????? ?????? ??????????? ???????? ???????? ???????? ?? ?? ??????? ???????
???? ??????? ??????? ???? ??????? ????? ?? ??? ????? ???????? ??? ???? ??????? ?? ??? ??????
?????? ????? ?? ??????? ????? ?? ??? ??????? ???????? ?? ??????? ?? ???????? ?????? ???
????? ???????? ???????? ?????? ???? ?? ???????? ?????????? ??????? ????? ??? ???? ?????
???????) ????????? ????????? ??
?
???? 2009 : 55 .(
?????? ????? ?
?
????? :?? ?? ??? ??????? ????? ????????? ????????? ??? ?? ???????? ????
.??????? ????? ?????? ????????? ????????? ?????????? ???????
2 - ??????? ????? :
?? ????? ??????? ????? ??? ? ??????? ????? ?? ???????? ????? ???? ??????? ???????? ???
???? ??????? ??? ?????? ????????? ????? ?? ??? ??????? ?????????? ???????? ?????
????? ?? ????? ??????? ??? ????? ??? ???????? ????? ???? ??? ???????? ???????? ????? ???
??? ????? ????? ???????? ???????? ?? ????? ?????? ????? ??? ??????? ????? ??????? ??????
?? ??????? :??????? ??????? ???????? ???
1 . ???????? ???????? ?? ????? ?????? ??? ????????? ??????? ???? ???
2 . ????????? ??? ???? ?????? ????? ?? ??????? ???????? ???????? ?????? ???? ??
3 . ?????? ????? ?????? ????? ?? ????????? ?????????? ??????? ?????? ????? ???? ?? ??
????????
4 . ???????? ???? ?????? ????? ?? ??????? ???????? ???? ???????? ??????? ???? ??
????????
5 . ???????? ???????? ????? ?????? ??? ??????? ?????? ????? ????? ???? ???? ??
3 - ??????? ?????? :
?? ???????? ????????? ???????? ??????? ?????? ??????? ??? :??????? ??
? ???? ?? ????? ?????? ??? ??????? ????? ??????? ?????? ?????? ??????? ???? ?? ??? ??????
.???????
:??????? ??????? ???????? ???? ??????
1 . .??????? ???????? ?? ????? ?????? ??? ????????? ??????? ??????? ???? ?? ??? ???? ?
2 . ??? ???? ? ???? ?????? ????? ??? ??????? ???????? ???????? ?????? ??????? ???? ??
.???????? ???
3 . ????? ??? ????????? ?????????? ??????? ?????? ?????? ??????? ???? ?? ??? ???? ?
.??????? ???????? ????? ??????
4 . ??? ???? ???????? ??????? ??????? ???? ?? ??? ???? ? ????? ??? ??????? ?????
.??????? ???????? ???? ??????
5 . ????? ?????? ??? ??????? ?????? ????? ????? ????? ??????? ???? ?? ??? ???? ?
.??????? ????????
Performance
Effectiveness
Organizational Culture/ Structure
Information Technology
Shared Knowledge
??????? ????????? :
?????? ???????
????? ???????
?????? ?????
??????? ???????? ?????? /?????????
????????? ?????????
??????? ????????
????
???? ??? ????? ??? ??????? ??????? ?????? ???? ?? ??????? ??? ????? ???? ??????? ???????? ???? ?????? ??? ??????? ????? ? ??????
.??????? ? ??? ? ??????? ????? ?? .??????? ?????? ???? ????? ????? ?? ?????? ????? ?????? ?????? ?? ??? ??? ??????? ?????
:????? ?? ??????? ????? ?????? ???? ????? ???? ????? ?????? ???????? ????? ??? ??? ??? .??????? ????? ?????? ??? ??????? ?????? ??
?
??? ?????? ??????? ??? ???? ????? ????? ???? ?????? ??????? ?????? ??????? ?????? ???? ????????? ???????? ? ?? ???
?
???? ????? ???? ????? ???????? ?? ??????? ?? ?? ???????? ? ??????? ?????? ?? ??????? ?????? ?????? ?????? ??? ??????? ??? .
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36 29
4 - ??????? ?????
) ????? 1 ??????? ?????
5 - ?? ???????? ?????? ??????? :???????
????) ???? :??????? ????? ??????? ?????? 2008 ???? ??????? ????? ??????? ?????? (
??????? ????? ??? ??????? ????? ?????? ??? ??? ??????? ??? ???? ???? ?????
?????? ????????? ?????? ?????? ?????????? ???????? ????????? ????? ???????
???? ???????? ???????? ??????? ?????? ?????? ????? ??? ??????? ???????
?????? ???? ????? ??????????? ???????? ???????? ??????? ??? ???????? ??????
:??? ?? ??????? ????? ???????
??????? ????? ?
???????? ?????? ?
????????? ?????????? ??????? ?????? ?
??? ??????? ? ?????
??????? ?????? ?
????? ?? ??????? ?????? ???? ????? ???? ????? ??? ????? :???????? ???? ??????
:??? ?? ????? ?????? ???? ????? ????????? ?????
?????? ???? ?
???????? ???? ?
???????? ???????? ???? ?
???? ? ??????? ????? ?
6 - ??????? ?????
??? ???????? ???????? ???? ????? ??? ????? ???? ????? ?? ??????? ??? ????? ????
??????? ?????????? ??????? :??? ??????? ??????? ?????? ????????? ???????? ?????? ??????
?????? ?????????? ??????? ??????? ????????? ??????? ????????? ???? ???????? ???????? ????
?????? ????? ?? ???????? ?????? .??????? ?????? ?????? ??????? ??? ?????? ???? ??????? ???????
.????? ????? ??????? ?????????? ????? ??? ??????? ??????? ??????? ?????? ????
??????? ???????? ?? ??????? ??? ????? ???? ?(???????? ??? ???) ???????? ??????? ??????? ??
????? ????? ????? ?? ?? ???? ?? ???? ??? ?????? ??? ?? ??????? ???????? ?? ????? ????
???? ???? ????? ? ??? ?? ???????? ?????? ???? ?? ????????? ???????? ??? ???????
??? ??? ??
?
??? ??? ???????? ??????? ????? .??????? ????? ?? ????
7 - ??????? ?????
??? ????? ?? ??????? ???? ?????? ????? ????? ?????? ??? ??????? ????? ??????? ?????? ?????
?? ????? ???????? ?????? :?? ??????? ???? ??????? ?????? ??????
1 . ??????? ?? ????? ?????? ??? ????????? ??????? ??? ???? .??????? ?
2 . .???????? ??? ???? ?????? ????? ??? ??????? ???????? ???????? ?????? ??? ????
3 . ????? ?????? ????? ??? ????????? ?????????? ??????? ?????? ????? ??? ????
.??????? ????????
4 . ???? ?????? ????? ??? ??????? ???????? ???? ???????? ??????? ??? ????
? .??????? ???????
5 . ???????? ????? ?????? ??? ??????? ?????? ????? ????? ???? ??? ????
.???????
8 - ??????? ??????
???????? ?????? ???? ????? ????? ?? ?????? ????? ?????? ??????? ??????? ??? ??????
????? ??? ??????? ????? ??????? ?????? ????? ????? ???? ?? ??? ?? ????? ? ??????? ????????
:?? ????? ??????? ??? ?????? ???
1 . .??? ??????? ?????? ???? ???? ????????? ???? ??????? ??? ????? ?????
2 . .??? ????????? ??? ????? ??? ???????? ??? ?? ???????
9 - :??????? ????????? ?????? ?????
9 - 1 ?????? ?????
???? ???? ???????? ??????? ???? ???? ??????? ????? ??????? ?????? ???? ???? ????? ?? ?
????? ??????? ?????? ???????? ??????? ??? ????? ??????? ??????? ??? ????????? ?? ????
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??
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??? ?? ??????? ????? ?????
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?????? ????? ?? ????????? ???????? ????? ????? ???????? ????? ????? ????????? ????????
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??????? ????? ??????? ?????? ?????? ????? ???????? ??????? ??? ???? ??? .???????? ????????
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?
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????) ?????????? ???????? ??????? ??????? ??? ???????? ?????? ????????? ???????
2004 .(
? ????? ???????? ????? ????? ?????? ??
?
???? ??????? ?????? ??????? ?????? ??????? ??????
???? ???? ?????? ???? ??? ??????? ?????? Peter Drucker ????? ???" ???? ???? ?
??? ?? ???? ?? ??????? ????? ?????? ??? ????? ?"??????? 1994 ??? ?? ??? ??? ????? ?
????? ????? ?????? ????? ??????? ?? :????? ?? ??? ?????? ??????? ???? ??????
???? ?????? ?????? ??????? ?? ????? ??????? ??? ??? ????? ??? ?????????? ????????
?(????? ???? ????????? ????????? ???????? ????? :???) ?????????? ??????? ????? ?????
?? ???? ?? ????? ?? ????????? ??????? ????? ?????? ???? ??? ??? ???? ?? ????? ?????
??????? ?????) ???????? ???? ??? ??????? ??????? ?????? ??????? ????? ?? ?????
??????? ????????? ??? ? ? ???? ????? ????? ??? ??????? ????? ??? ??? ???? ?? ???? ?(??????????
.????????? ?????? ?????? ?? ??? ?????? ??? ?????? ????
??????? ????? ??????? ??????
?? ???????????????????????????????????????????????
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???????? ??????
?????????????? ?????????????
?????????????????????????????
?????????
????????????????????????????????????????????
?? ?? ??
???????? ?? ??????? ?????? ???????
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30 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
???? ??? ??????? ???? ??? ??????? ????? ???????? ?????? Michael Polyani ????? ??
????? ???? ???? ??? 1958 ) ??????? ??????? :??? ?????? ?????? Tacit ???????? (
) ???????? Explicit ???????? ??????? ?? ?? ??? ??? ??????? ??????? ?????? ?( Leonard
& Sensiper (1998: 113) ????? ?????????? ??? ?? ????? ???? ?? ???? ??? ???? ????
?????? ???????? ??????? ???? ???????? ?? ???? ???? ??? ?????? ???????? ????? ???????
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??? ??? ??????? ????? ?????? ?????????? ???????? ?????????? ?????????? ????? ??????
) ?????? ????? Fernandez, 2004 ??????? ??????? ( ???? ?? ??? ??? ????? ???????? ?????
?????? ?? ???? ? ???? ???? ??? ???? ??????? ???? ???????? ???????? ?? ???? ? ????????
?? ???? ???? ??????? ???? ?????? ?(???????? ???????? ???????) ?????? ??????? ?? ?????
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9 - 1 - 2 ?? ???????? ??????? ????? ??????? ????
) ?????? ?????? ???? ??? ???? ?? ????? ???????? ?????? ??? 2011 ? 144 :??? ??? (
?????? ???? ????? Matrix Structure ???????? ??? ????? ?? ????? ?
???? ????? ???? ????????? ??????? ?????? ???? ????? ????? ??????????? ????
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?????? ?????? ??? ????? ???? ??? ????? Communities of Practice
??????? ??? ?????? ????? ?? ????? ????? ?????? ??????? ???? ?????????
???????? ?????? ????? ?????? ????? ?? ??????? ????? ?????? ?? ??????
????? ???? ?? ???????? ??????? ???? ?????? ????? ???????? ??? ?????? ?
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????? ????? ?? ?????? ???? ???? ???????? ?????????? ???????? ?????? ??? ????? ???
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????? Depth ??????? ?????? ?????? ???? ????????? ????? ?????? ??? ???? ????? ?
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4 ???????? ??????? . Common Knowledge
?????? ????? ???????? ???????? ???? ??????? ??????? ?????? ????? ???????? ??????? ????
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???? (????????) ???????? ?????? (???????) ??????? ?????? :??????? ????? ???????? ????????
????? ????? ?(??????? ??? ??) ?????????? (??????? ??? ????????) ???????? ?????????
) ??? ???? ???????? ??? Fernandez, 2004
1 . ???? ?????? ?????? ?? ????? ????? ?? ????? ????? ?????? ????? ??? :???
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.(????????? ???????? ???????)
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) ?????? ?? Fernandez, 2004
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36 31
) 1 ?????? ?????? ????? (
????? ????? ??? ??? ?? ??????? ?? ???????? ?????? ?????? ????? ??? ??????? ????? ????
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1 . ?? ??? ????? ????? :??????? ?????? ????? ??? ??? ??????? ??????? ??????? ?????? ???
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? ) ????? Alavi, 2006 ?? ???????? ????? ???????? ???? ?????? ?? ( :
1 . :????? ????????? ????
?? ???????) :????? ????????? ????????? ?? ???????? ???????
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32 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
Knowledge Management Success Effectiveness Models ????? ????? ???
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) ??????? ??????? ?????? WWW ???? ???????? ????????? ?????? ??? ?????? ??? ?( ??????
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) ??? 4.02 ) ? ????? ( 3.60 .?????? (
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36 33
2 :??????? ??? ????? ??? (
??????? ??????? ????? ?? ??????? ???? ????????? ??????? ????? ?? ??????? ??????? ????
???? ?????? ?????? ???? ??????? ?????? ???? ?????? ? ??????? ??????? ??? ??? ????????
??????? ?????? ?????? ????? ?????? ??????? ????? ?????? ?????? ????? ?????? ???????
3.70 ?????? ?????? ?????? ????? ?????? ??????? ??????? ??????? ??? ???? ? 3.50 ???? .
??????? ??? ?????? ??????? ??????? ????? ?????? ????? ?? ????????? 3.89 ??? ??? ?? ?
??????? ??????? ???? 3.32 .??????? ????
3 :?????? ????? ????? ??? (
??????? ???? ????? ?????? ??????? ??? ??????? ????? ?? ?????????? ?? ??????? ??????? ????
?? ?????? ?????? ??????? ??? ??????? ????? ?? ??????? ???? ???? ??? ???????? ???
??????? ????? ?????? ?????? ????? ?????? ?????? ??????? ????? ?????? ??????? 3.84 ?
????? ?????? ??????? 3.90 ??????? ?? ?????? ????? ?????? ??????? ??????? ???? ?
?????? 350 ? ?????? ??????? ??????? ?????? ???? ?????? ???? 3.79 .
4 :?????? ??? ????? ??? (
??????? ??????? ????? ?? ??????? ???? ??????? ??????? ????? ?? ?????????? ?? ?????
.??????? ??????
5 :??????? ??? ????? ??? (
??? ??? ????? ???? ??????? ????? ?? ??????? ??????? ?? ????? 2000 ?? ??????? ???? ?????
????? ??? ?????? ???? ??????? ????? 2000 ?????? ??? ??? ??????? ?????? ????? ????? ????
.????
?
????? ????? ??? ??? ??????? ????
6 :?????? ??? ????? ??? (
????? ?? ??????? ???? ??????? ??????? ????? ?? ?????????? ?? ??????? ??????? ????
? ???????? ??????? .??????? ??????? ?????
??????? ???? ??????? ?????? ?????? ????? ???????? ?????? ??????
) ??? ?????? ????? ???? ????????
?
??????? 2 ?? ????? ????? ??????? ???? ??????? ????? ??? ?(
??? ???? ??????? ??????? ??? ??? ???????? ????? ?????? ?????? ??????? ????? ) ???? 4.05 ?(
) ????? ?????? ????????? ????????? ????? ?????? ??? ?? ???? 3.90 ??????? ????? ?? ?(
) ????? ?????? ??????? ?????? ???????? 3.80 ??????? ?? ???????? ??????? ????? ????? ?(
) ?? ??????? ??????? ??? ?? ???????? 3.38 ??? ???????? ?????? ???
?
?????? ?( ???
)????? 3.13 .(
) ??? ?????? ???? ???? ???????? ??? ??????? ???????? ?? ????? ??????? ????? ????? 2 (
????? ?????? ?????????? ??? ???? ??? ????? ????? ?? ???????? ???? ??? ??? ???????
) 4.00 ??????? ??????? ???? ??????? ????? ?????? ?????? ???? ???? ?( ) ????? 3.70 ?(
) ????? ?????? ???????? ????
?
?????? 3.60 .(
11 - 3 ??????? ?????? ??????
? :??? ??? ??????? ???????? ??????? ??? ???? ??????? ?????? ?????? ??????? ???? ?? ???
?? ????? ?????? ??? ??????? ????? .??????? ??????
?? ??????? ?????? ??????? ?? ????????? ???????? ??????? ????? ?????? ??????? ???
?? ????? ???????? ??? ???? ?? ?? ???????? ??????? ????? ??????? ??????? ??? ??????? ????
?? ????? ?????? ??? ??????? ????? ??????? ?????? ?????? .??????? ?????? ?????? ?? ????? ????
? ?????? ?? ??????? ) ?? 3 ???? ???? ??? ( F ) ???????? 63.445 ???? ?? ???? ??? ?( F
) ???????? 3.59 ) ???? ??????? ( 0.000 ?? ??? ??? ?( 0.05 .
???? ?????? ???? ???? ???????? ????? ??????? ?????? ????? ????? ??????? ???? ?? ???
????? ??????? ???????? ???????? ??? ?? ??? ????? ?? ???? ????? ???? ?? ?? ???????? ??????
??? ??????? ??????? ???????? ?? ????? ?????? ??????? ?????? ????? ??? ?????? ???? ??? ?
????? ?? ???? ??????? ????? 82.9 ?????? ??? ??????? ?? ??????? ??? ???????? ?? %
??????? ????? ???? ???? ??? ????????? ????? ) ?? ????? 0.829 .(
) ????????? ???????? ??? ????? Beta ????????? ??????? ??? ????? ?????? ??? ????? ??????? ??? (
) ?? ???????? ??????? ???? ???? ??? 0.788 ?????? ????????? ????????? ????? ????? ???? ?(
) ?????? 0.652 ????? ?????? ???????? ??????? ????? ?? ?( ???????? ?????? ???? ???? ???? ??
) 0.551 ) ?????? ?????? ??????? ??????? ?? ???????? ??????? ????? ???? ?( 0.522 ???? ?(
) ?? ???????? ??????? ??? ?? ????? ?? ???????? ?????? ????? ????? 0.335 ???? ????? .( t
?? ?????? ????? ???????? ???? ??? ?????? ????????? ) ????????? ????? 52.761 ?????? (
) ?????? 0.000 ) ????????? ????????? ????? ?????? ???? ??? ?? ?( 38.891 ?????? ?????? (
) 0.000 ) ??????? ?????? ???????? ??????? ????? ??????? ?( 16.840 ??????? ???? ?????? (
) 0.000 ) ???????? ??????? ?????? ????? ?( 11.810 ????? ( ) ??????? ???? ? 0.000 ?(
) ???????? ?????? ?????? 6.620 ) ??????? ???? ?????? ( 0.000 ???? ??
?
????? ?( t
???? ?? ???? ???? ?????? ????????? ???????? t ) ???????? 1.729 ) ?????? ????? ??? ( ?
=0.05 ) ? ( N = 19 ????? ??????? ???????? ??????? ???????? ??? ?? ??? ( ????????
.???????
) ??? ???? 3 ?????? ????? ?????? ?????? ??? ??????? ????? ??????? ?????? ????? ?????
??????? ????? ???????
) ??????? ????? ANOVA (
??????? ?????
????????
?????
??????
????
?????????
) ???? F (
????????
??????
????????
Sig
??????? 3.750 16 0.234 5.351 0.000
??????
????????
0.000 3 0.000
??????? 3.750 19
???????? ????? Coefficients
??????? ?????
????????
????????
?????????
Beta
) ???? t (
????????
??????
????????
Sig
?????? ???? 0.067 - 6.665 0.000
???????
?????????
0.003 0.788 52.761 0.000
??????
????????
0.004 0.335 6.620 0.000
??????
???????
????????
??
?????????
0.006 0.652 38.891 0.000
???????
????????
0.052 0.552 11.810 0.000
??????
???????
0.013 0.551 16.840 0.000
) ??????? ????? R = ( 0.914 ??????? ????? ? )
2
(R = 0.829 ??????? ????? ?
?? ????? ) Adj
2
R = ( 0.816
34 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
12 - ????????? ??????? ??????
12 - 1 ??????? ??????
1 ????? ??????? ???? ?????? ??? ??????? ????? ?????? ( 60 ?????? ???? ?????? ?
?
?? ??????
??????? ????? ? ??? ???? ????
?
????? ?? ????? ???
?
???? ???? ????? ?????? ???? ??????
??? ??? ????? ?????? ????? ?????? ???? ? ????? ?? ???????? ?????? ?????? 2000.
2 ???????? ?? ????? ?????? ????? ??? ??????? ????? ??????? ?????? ????? ??? ????? ???? (
??????? ? ???? ?????? ???? .????? ??????? ?????? ?????? ??????? ????? ??? ???
3 ?????? ???????? ??? ?? ??????? ???? ?? ???? ???? ???????? ?? ??? ?? ??????? (
?????? ??????? ??????? ??? ??????? ????? ???? ??? ?? ? ?????????? ??? ?????????
?????? ???? ?????? ???? ?????? ??????? ????? ???
?
?????? ?????? ??? ???????? ??
.??????? ????? ?????
?
????? ?????????? ????????? ?????? ????
4 ? ????? ???????? ???????? ???? ???? ??????? ?????? ?????? ????? ?? ????? ???? ???? (
???? ???? ?? ??? ????? ????? ??? ???????? ?????? ??? ??? ?? ???? ??? ????????
.???????? ?????? ?????
:??????? ?????????? ??? ??????? ??? ????
? - ????????? ??????? ???????? ?????? ????? ?? ???? ???????? ????? ?????? ?????? ???? ????
?????? ????? ??? ???????? ???????? ?????????? ?????????? ????????? ????????
?? ????? ??????? ?????? .
? - ???????? ????? ?????? ????? ?? ??????? ????? ?????? ?????? ?????? ??????? ????? ????
???????? ??? ???????? ???????? ????? ??? ?? ???? ???????? .
? - ????? ?????? ?????? ??????? ?????? ????????? ??? ?????? ???????? ?????? ????
?????? ?? ????? ????? ?? ??????? .??????? ???????? ????? ?????? ?????
? - ???????? ?????? ?????? ????? ?? ???? ????????? ?????????? ?????? ?????? ???? ??? ????
????? ?????? ????? ?? ??????? ?????? ???? ??? ???? ????? ????????? ??????????
.??????? ????????
? ? - ???????? ???? ??????? ??? ???????? ????????? ?????? ???? ???? ???????? ??????? ????
.??????? ???????? ????? ?????? ????? ??? ?????? ???????? ??? ????? ????? ????????
? - ?
?
?????
?
???? ??????? ?????? ????? ????? ???? ???? ????? ???? ??????? ?????? ???? ?
.??????? ???????? ????? ?????? ?????
12 - 2 :????????
1 ( ???? ????? ????? ??? ?????? ??????? ???????? ???? ?? ????? ???????? ???
?????? ??????? ??? ???? ????? ????? ???? ?????? ?????? ???? ??????? ??????
??? ???????? ?? ?????? ???? ????????? ???????? ???? ??? ????? ????? ???? ??
????? ??? ??????? ??????? ??????? ????? ?? ????? ?????? ?? ????????
?????? ????? ?????? ????? ???????? ?????? ?? ??? ????? ?????? ??? ?????????
.???????? ????? ??
2 ( ??? ??????? ?????? ???? ?????? ??????? ?????? ??????? ??????? ????? ??????? ??
?
????? ?????????? ????????? ?????? ???? ????? ???
?
?????? ?????? ??? ????????
??????? ????? ????? .
3 ( ???????? ??? ?? ???????? ????? ??? ????? ????? ????? ????? ??? ??????
.???????? ?????? ????? ??? ???????? ???? ???? ?? ???
:??????
) ??? ???? 2 ???????? ????????? ?????? ???????? ??????? ?????? ???????? ??????
?????? ????? ?? ????? ?????? ????? ?????? ??? ??????? ??? ?????? ??? ?????
??? ???? ?????? ??????? ???? ???? ???? ???? - 2000 + 2000 ????? ???????
?????? ?????
??????
????????
???????
4.02 4.09 4.33 3.95 3.92 4.15 3.90 4.33 4.12 3.96 4.00 4.10 4.05
???????
?????? ??
3.40 3.34 3.60 3.31 3.38 3.38 3.35 3.43 3.47 3.27 3.30 3.46 3.38
??????
????????
2.94 3.47 2.67 3.29 3.55 2.79 3.30 2.81 3.30 2.92 2.90 3.37 3.13
?????????
?????????
3.92 3.85 4.00 3.87 4.00 3.82 3.96 3.78 4.00 3.78 3.80 4.00 3.90
???????
????????
3.50 4.35 3.00 4.07 4.33 3.36 4.00 3.43 3.95 3.61 3.55 4.05 3.80
??????? 3.56 3.82 3.50 3.70 3.84 3.50 3.70 3.56 3.77 3.51 3.51 3.79 3.65
???? ??????
???????
?????? ???? 3.54 4.00 3.20 3.87 3.89 3.54 3.77 3.57 3.73 3.67 3.60 3.80 3.7
????
????????
3.38 4.00 3.00 3.80 3.89 3.36 3.69 3.43 3.64 3.55 3.50 3.70 3.6
????
????????
4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4
????? ?????
???????
3.50 4.07 3.10 3.90 3.83 3.59 3.69 3.71 3.64 3.78 3.75 3.65 3.7
??????? 3.60 4.02 3.32 3.89 3.90 3.79 3.79 3.68 3.75 3.75 3.71 3.79 3.75
ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36 35
???????
? ????? ??? ???????? ???? ????? ?????? ????? ??? ??????? ?????? ????? ??? ????? ???? ????
.????? ??? ????? ?????? ???????? ????? ???? ? ??????? ???????? ??
????????
???? ????? ???? ??????? :
:????? ??? ????
:??????? ?????? ???????
:??????? ???? ????
:????? ???? ????
:??????? ??? ??? ??? 2000 ??? ??? 2000
??? ???? ?????? ??? :??? ????? ? ??????
?????? ?????
???????
) 1 ( ?? ????? ??????? ) ????? ???????? ????? ??????? 2011 ????? :???? ???????? ????? .(
.???????? ?????
) 2 ( )???? ???? ??????? 2009 ????? ??? :???? ??????? ????????? ???? ? ??????? ??????? ????? .(
.???????? ?????
) 3 ( ) ???? ??? ??????? 2011 ??? ??????? ??????? ????? ?? ??????? ????? ??? .( ?? ??????
??? ???????? ???????? ??????? ????? ????? ??????? ????? ? ??? ????? ?????????? ????????
.?????? ?
) 4 ( ) ???? ???? ????????? 2005 ?????????????? ???????? ??????? :????????? ??????? ????? .(
????? ??????????? :??????? ??????? :?????? ?????? ??????? ???????? ?????? ?????? ?? ?
????????? ??????? ?????? ???? ????????? ????? 15 - 16 ???? 2005
) 5 ( ) ????? ???? ????????? ??????? ??? ?????? ??? ??????? 2009 .( :??????? ????? ??????
???????? ???????? ??????? ????? ?? ??????? ????? ?????? ????? ?? ??????? ?????? ???? ? ??
????? ?????? ?????
????
????? ????? ????? ? ???? ????? ?
???? ?????
??????? ?????
1 . ?????? ??????? ??? ???????? ???????? ????
2 ???????? ??? ??????? ??? ?? ???? ????? ????
3 ?? ?????? ??? ????? ???????? ?????? ???? ?????? ??
4 ??? ??????? ???? ???????? ???????? ????? ????? ????? ???
5 ??? ????????? ??????? ???? ???????? ??? ??????? ?????? ?????? ?????? ????
???????? ??????
4 ?????? ??? ??????? ??????? ???? ??????? ??????? ?????? ??
5 ????? ??? ????? ?? ?????? ???? ???????? ???????? ?????? ???? ?? ??????? ?? ???????? ??? ?????
6 ??????? ????? ??? ???????? ??? ?? ??? ???????? ??????? ????? ????? ????? ????
7 ????? ??????
?
???? ??????? ???? ????????? ???? ???????
8 ???????? ???????? ??????? ????
???????? ??????
9 ??? ????????? ??????? ??? ?? ??????? ????????? ??? ????
10 ??????? ????? ?? ?????? ?????? ???? ????? ????
11 ? ???????? ??????? ?? ???????? ?????? ????? ????
????????? ?????????? ??????? ??????
12 ???? ???? ??????? ?? ????????? ?????? ?????? ?????
13 ????? ??? ?? ????????? ????? ??? ?????? ?????? ?????
14
???????? ???????
14 ???? ??? ??????? ??????? ???????? ??????? ????? ???? ????
15 ??????? ?????? ??????? ??? ???????? ???? ????? ?????
????? ?????? :?????? ?????
16 ????? ????? ?????? ????? ??????? ????
17 ????? ??? ??????? ??????? ?????? ????? ???????? ??????? ????
18 ????? ??????? ?????? ??????? ???? ?????????? ????? ?? ?????? ???? ????? ?????? ??? ???????? ??
19 ?????? ?????? ???????? ????? ?? ??????? ???????? ??????? ????
20 ???????? ???? ????? ?????? ??? ??????? ??? ??????? ?????? ??????? ????
36 ARAB ECONOMIC AND BUSINESS JOURNAL 9 (2014) 27–36
??? ?? ???? ???? ?????? ????? ??????? ?????? ???????? ??????? ?? ?????? ????? ?????
.????? ?????
) 6 ( ) ???? ??? ???? ???? ??? ? ????? ????? ??????? 2009 .( ?? ?????? ?? ????? ???
???????? ????? ??? ??????? ??? ???? ?? ??????? ????? ?????? ????? ? ??? ??????? ?
???? ???? ?????? ????? ????????? ?????? ?????? ???????? ??????? ?? ?????? ????? ?????
.????? ????? ??? ??
) 7 ( ) ??? ???? ???? 2005 ?????? ?????? ?????????? ???????????? ???????? ? ??????? ?????.(
???? : .?????? ?????
) 8 ( ) ???? ??? ???? 2008 ??? ????? .( ???????? ?????? ?????????? ????????????? ???????? ? ????
.?????? ??? :????
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