Still The Importance Of Face to Face Communication Exists
With the increasing speed of internet and other forms of communication media the pace of communication has increased and similarly the pace of face to face communication has reduced.
A global survey shows that 67 percent of senior executives and managers say their organization would be more productive if their superiors communicated more often by personal discussion.
None of the tool of communication is effective as face to face is.
The goal in any communication, but especially business communication, is to make sure the other person understands the message or information you are giving them and can process it and take action on it in a productive manner.
Face to Face communication gives you all the communication tools - verbal and non verbal - to effectively share your message and ensure that the other person got and understood what you are sharing with them or asking them to do.
Face to Face contact allows us to see how the other person is reacting and adjust how or what we are communicating to make it easier for that other person to understand what we are talking about or to buy in to what we are talking about.
With electronic communication tools, so much of the communication process is lost. On the phone or with email, the other person can't see your facial expressions or your hand movements. In written communications like email, they can't hear your tone of voice. So much of what we are communicating is lost.
With face to face contact, you can convey adjust your tone of voice, your facial expressions and body language, and your eye contact to further convey your message and it's tone.
And you can adjust how and what you are saying by what you see and hear from the person you are talking to. If you see their focus shift away, you know that they aren't processing your message anymore. If you see confusion on their face, you can explain further.
While the phone and email are excellent tools for communication, they don't work nearly as well as face to face contact. If you have a sensitive message, or a technical message, or you want to bounce an idea off a co-worker or friend, face to face communication will give your best results.
Everything gets revealed. You unconsciously process these things, which in the end create a reaction inside you unconsciously. You start feeling that you don't like that person for some strange reason, which you are not yourself consciously aware of. Similarly you might feel a strong bond and connection with a person you met for the first time in your life.
Organizations are quick to understand the advantage of having senior management deliver inspiring messages to the troops, prepared by drilling presentation skills and honing executive speeches.
And yet time and time again research shows that, as important as it is to have the Chief Executive lead the way, employees want (and need) to hear important messages from their immediate manager or supervisor. Here are a few examples from high-tech organizations:
We've found that the best way to do that at NCR is to channel executive material down to the managers and team leaders who are working directly with the front-line people for whom the message is intended."
On the other hand, smiling too much, speaking too softly, looking at the floor, and wringing your hands can make you seem uncertain and indecisive.
With the increasing speed of internet and other forms of communication media the pace of communication has increased and similarly the pace of face to face communication has reduced.
A global survey shows that 67 percent of senior executives and managers say their organization would be more productive if their superiors communicated more often by personal discussion.
None of the tool of communication is effective as face to face is.
The goal in any communication, but especially business communication, is to make sure the other person understands the message or information you are giving them and can process it and take action on it in a productive manner.
Face to Face communication gives you all the communication tools - verbal and non verbal - to effectively share your message and ensure that the other person got and understood what you are sharing with them or asking them to do.
Face to Face contact allows us to see how the other person is reacting and adjust how or what we are communicating to make it easier for that other person to understand what we are talking about or to buy in to what we are talking about.
With electronic communication tools, so much of the communication process is lost. On the phone or with email, the other person can't see your facial expressions or your hand movements. In written communications like email, they can't hear your tone of voice. So much of what we are communicating is lost.
With face to face contact, you can convey adjust your tone of voice, your facial expressions and body language, and your eye contact to further convey your message and it's tone.
And you can adjust how and what you are saying by what you see and hear from the person you are talking to. If you see their focus shift away, you know that they aren't processing your message anymore. If you see confusion on their face, you can explain further.
While the phone and email are excellent tools for communication, they don't work nearly as well as face to face contact. If you have a sensitive message, or a technical message, or you want to bounce an idea off a co-worker or friend, face to face communication will give your best results.
Everything gets revealed. You unconsciously process these things, which in the end create a reaction inside you unconsciously. You start feeling that you don't like that person for some strange reason, which you are not yourself consciously aware of. Similarly you might feel a strong bond and connection with a person you met for the first time in your life.
Organizations are quick to understand the advantage of having senior management deliver inspiring messages to the troops, prepared by drilling presentation skills and honing executive speeches.
And yet time and time again research shows that, as important as it is to have the Chief Executive lead the way, employees want (and need) to hear important messages from their immediate manager or supervisor. Here are a few examples from high-tech organizations:
We've found that the best way to do that at NCR is to channel executive material down to the managers and team leaders who are working directly with the front-line people for whom the message is intended."
On the other hand, smiling too much, speaking too softly, looking at the floor, and wringing your hands can make you seem uncertain and indecisive.