Service Increases Profitability
Create a profit center out of your service organization using operational and customer information to reduce costs and generate more revenues.
Service application enables organizations to reduce costs by providing a comprehensive closed loop support and service information management system.
Its comprehensive resource management capabilities enable organizations route the calls to the right agent to reduce call resolution time. Its enterprise wide customer management ability enables you to reduce billing time with built-in integration between contracts, warranties, resource usage and the billing system.
Further, with interfaces to customer care, organizations can track total customer contact history to increase customer knowledge and reduce redundancies and resolution time. Fast parts rotation enables reduced inventory levels and therefore, reduced costs.
Create a profit center out of your service organization using operational and customer information to reduce costs and generate more revenues.
Service application enables organizations to reduce costs by providing a comprehensive closed loop support and service information management system.
Its comprehensive resource management capabilities enable organizations route the calls to the right agent to reduce call resolution time. Its enterprise wide customer management ability enables you to reduce billing time with built-in integration between contracts, warranties, resource usage and the billing system.
Further, with interfaces to customer care, organizations can track total customer contact history to increase customer knowledge and reduce redundancies and resolution time. Fast parts rotation enables reduced inventory levels and therefore, reduced costs.