Quality Management and the Project Manager
Bruce Paterson Senior Project Manager Regions Bank
Quality Management
? What is Quality & Quality Management ? Application to software projects ? Q&A
What is “Quality”?
? Defined by the project client or sponsor
– Not the PM or the project team
? Meeting/exceeding the customer’s expectations…cost, schedule, product ? What does Quality mean to you????? ? Bottom line: We focus on quality in every project we manage, we just may not realize it……
Quality Management
PMBOK Definition “Processes and activities (required) so that the project will satisfy the needs for which it was undertaken” (PMBOK– Fourth Edition) Three components: ? Quality Planning ? Quality Assurance ? Quality Control
Bottom line: PMs are responsible for scope, cost, communications, risk, and time management. Quality management is also our responsibility.
Quality Management
Quality Planning
? Identifying which quality standards are relevant to the project and how they will be complied with
– Should address both management of the project and project deliverables (products) – Purpose: defect prevention, adherence to standards/procedures, and to identify effective correction action
? Usually documented in a Quality Management Plan
– Inputs: policy, standards, regulations, project scope (wbs, schedule, budget, risk) – Addresses: quality assurance, control, R&R, tools, problem reporting – Format: formal or informal, detailed or high level (depends on the project)
? Other documentation produced when doing quality management planning:
– Checklists – Metrics – Process/Product improvement plan
? Who is responsible to do all this???? (you get one guess)
Quality Management
Quality Assurance
? Focuses on adherence to the processes, standards, and procedures being used to:
– Deliver the project – Produce the deliverables
? Typically consists of audits to ensure compliance with standards/procedures and to document best practices, shortcomings, and lessons learned
– – – – – – Development/quality plans Design reviews/code inspections Software specs and requirements traceability Test plans & results Configuration management plans Project reviews
? Usually accomplished by an organization outside the project– QA function does not report to the PM
Quality Management
Quality Control
? Focuses on the quality of the products being developed and project management results ? Conducted throughout the life of the project
– QC is a PM responsibility – Executed by project team members
? Examples of Quality Control activities:
– – – – – – – Design or peer reviews Code inspections Testing Readiness assessments Changes/waivers Deliverable approvals/signoffs Cost/Schedule performance (earned value) analysis
Quality Management
Other Thoughts
? All projects should address quality management, but help your PMs by building it into your project management methodology
– Activities such as design reviews, code inspections, testing, project reviews, etc – Test planning guidance (integration, user acceptance, security, performance, etc) – Change management procedures
? Why a QM plan is important (especially for larger projects)
– Communicates the quality approach to the project team – Formalizes/resources the QM effort
? QM plan should be developed by the PM with input from those who will execute the activities. But remember:
– QA is not the responsibility of the PM – QC is the responsibility of the PM
? Important to:
– Identify QM activities in the project schedule – Establish entry and exit criteria for QM activities – Track results of QM activities
Quality Management
Questions????
doc_840353407.pdf
Bruce Paterson Senior Project Manager Regions Bank
Quality Management
? What is Quality & Quality Management ? Application to software projects ? Q&A
What is “Quality”?
? Defined by the project client or sponsor
– Not the PM or the project team
? Meeting/exceeding the customer’s expectations…cost, schedule, product ? What does Quality mean to you????? ? Bottom line: We focus on quality in every project we manage, we just may not realize it……
Quality Management
PMBOK Definition “Processes and activities (required) so that the project will satisfy the needs for which it was undertaken” (PMBOK– Fourth Edition) Three components: ? Quality Planning ? Quality Assurance ? Quality Control
Bottom line: PMs are responsible for scope, cost, communications, risk, and time management. Quality management is also our responsibility.
Quality Management
Quality Planning
? Identifying which quality standards are relevant to the project and how they will be complied with
– Should address both management of the project and project deliverables (products) – Purpose: defect prevention, adherence to standards/procedures, and to identify effective correction action
? Usually documented in a Quality Management Plan
– Inputs: policy, standards, regulations, project scope (wbs, schedule, budget, risk) – Addresses: quality assurance, control, R&R, tools, problem reporting – Format: formal or informal, detailed or high level (depends on the project)
? Other documentation produced when doing quality management planning:
– Checklists – Metrics – Process/Product improvement plan
? Who is responsible to do all this???? (you get one guess)
Quality Management
Quality Assurance
? Focuses on adherence to the processes, standards, and procedures being used to:
– Deliver the project – Produce the deliverables
? Typically consists of audits to ensure compliance with standards/procedures and to document best practices, shortcomings, and lessons learned
– – – – – – Development/quality plans Design reviews/code inspections Software specs and requirements traceability Test plans & results Configuration management plans Project reviews
? Usually accomplished by an organization outside the project– QA function does not report to the PM
Quality Management
Quality Control
? Focuses on the quality of the products being developed and project management results ? Conducted throughout the life of the project
– QC is a PM responsibility – Executed by project team members
? Examples of Quality Control activities:
– – – – – – – Design or peer reviews Code inspections Testing Readiness assessments Changes/waivers Deliverable approvals/signoffs Cost/Schedule performance (earned value) analysis
Quality Management
Other Thoughts
? All projects should address quality management, but help your PMs by building it into your project management methodology
– Activities such as design reviews, code inspections, testing, project reviews, etc – Test planning guidance (integration, user acceptance, security, performance, etc) – Change management procedures
? Why a QM plan is important (especially for larger projects)
– Communicates the quality approach to the project team – Formalizes/resources the QM effort
? QM plan should be developed by the PM with input from those who will execute the activities. But remember:
– QA is not the responsibility of the PM – QC is the responsibility of the PM
? Important to:
– Identify QM activities in the project schedule – Establish entry and exit criteria for QM activities – Track results of QM activities
Quality Management
Questions????
doc_840353407.pdf