Quality Management Systems

[dimpy.handa]

Quality Management Systems (QMS) are the outgrowth of work done by W. Edwards Deming, a statistician, after whom the Deming Prize for quality is named. Their purpose is quality control in manufacturing.
In manufacturing industries, statistical process control is vitally important methodology used to control quality. This is important in the Six Sigma quality management scheme pioneered by Motorola.

The International Organization for Standardization's ISO 9000 series describes standards for a QMS addressing the processes surrounding the design, development and delivery of a general product or service. Organisations can participate in a continuing certification process to demonstrate their compliance with the standard.

 

[swatiraohnlu]

The concept of quality as we think of it now first emerged out of the Industrial Revolution. Previously goods had been made from start to finish by the same person or team of people, with handcrafting and tweaking the product to meet 'quality criteria'. Mass production brought huge teams of people together to work on specific stages of production where one person would not necessarily complete a product from start to finish. In the late 19th century pioneers such as Frederick Winslow Taylor and Henry Ford recognized the limitations of the methods being used in mass production at the time and the subsequent varying quality of output. Birland established Quality Departments to oversee the quality of production and rectifying of errors, and Ford emphasized standardization of design and component standards to ensure a standard product was produced. Management of quality was the responsibility of the Quality department and was implemented by Inspection of product output to 'catch' defects.

Quality Management is so important.

 

[dimpy.handa]

four stages of quality management:
(1) quality control through standards;
(2) a system for improving standards, which is especially effective for companies active in developing new products, where there are few established standards;
(3) companywide quality management; and
(4) innovation.