PRODUCTS AND SEVICES OF BANK OF BARODA

Description
PRODUCTS AND SEVICES OF BANK OF BARODA

TOPIC: -

ACKNOWLEDGEMENT
I feel deeply indebted people who have guided me in this project. It would have not been possible to make such an extensive report without help, guidance, and inputs from them. This was all the more significant, since the changes in the banking sector, were of recent origin and relatively less material was available in the form of books or articles or information on the net. Most of my information source has been from professionals & ewspaper articles. Project guide: MS. VINITA PIMPALE I would firstly like to express my gratitude towards my guide M!. "I IT# $IM$#%& for having shown so much of flexibility and guiding in such a way that I was really learning the subject all the time. !he showed us a lot of openness in his approach and I would like to thank him for her support in a way that has lead to proper and effective learning. #lso, I am very grateful to all my friends and senior for being by my side always. 'ithout their help and motivation, it would have been impossible to complete my project.

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INDEX

CONTENT
I T)*+,-TI* &"#%,#T* */ 0# 1! T3& )I!& */ 0#)*+# !, T3& I ITI#TI"&! $)*+,-T! # + !&)"I-&! 0*0 -#)+! %*# ! # + /I # -& T)&#!,)8 *$&)#TI* I T&) #TI* #% T)#+& I.T. I /)#!T),-T,)& :,&!TI* #I)& -* -%,!I* &<&-,TI"& !,MM#)8 0I0%I*>)#$38

PAGE NO.
. 2 4 56 57 (( (2 .6 .7 .9 9. 9; 9= 25

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INTRODUCTION
0anks were India started on the 0ritish pattern in the beginning of the 5= century. In those days, all the banks were joint stock banks and a large number of them were small and weak. #t the time of the !econd 'orld 'ar, about 5966 joint stock banks were operating in undivided India, out of which over 5.66 were non?schedule banks. # @uiet few of them were managed by bad and dishonest management and naturally, there were a number of bank failures. 3ence the government had to step in and the 0anking -ompanies #ct, 5=.= Awhich was subse@uently renamed as 0anking )egulation #ctB was enacted which led to gradual elimination of weak banks who were not in a position to fulfill the various re@uirements of the #ct. In order to strengthen the weak units and revive public confidence in the banking system, a new section .9 was inserted in the 0anking )egulation #ct in !eptember 5=26, empowering the >overnment of India to compulsory amalgamate weak units with stringer once on the recommendation of )0I.
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Today banks are broadly classified into twoC • !chedule 0anks and • on?schedule 0anks.

Schedule banks are those banks, which are included in the second schedule of the )eserve 0ank #ct, 5=7.. In terms of !ec. .(A2B AaB of the )eserve 0ank of India #ct, a bank should fulfill the following conditionsC
5. It must have a paid up capital and reserves of an aggregate value of not less than )s.9 lakhD (. It must satisfy )0I that its affairs are not conducted in a manner detrimental to the depositorsD 7. It must be a state co?operative bank, a company under -ompanies #ct, 5=92, an institution notified by the -entral >overnment in this behalf or a corporation, or a company incorporated by or under any law in force in any place outside India.

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The schedule banks enjoys certain privileges like approaching )0I for financial assistance, refinance etc and correspondingly, they have certain obligations like maintaining certain cash reserves as prescribed the )0I, submission of returns etc. The schedule commercial banks in India comprise of, state bank of India and its associates A4B, the other nationaliEed banks A5=B, foreign banks, private sector banks, co?operative banks and regional rural banks. #s the and of 76th Fune (667, there were 766 schedule banks in India having a total network of 2.,=54 branches among them. N n!schedule "anks are those joint stock bank s, which are not included in the second schedule of the )0I act because of the failure to reply with the minimum re@uirements for being scheduled. #fter the nationaliEation of 5. commercial banks in 5=2=, no new private banks were licensed by )0I in the country though there was no legal bank on the entry of private sector banks. The arsimham committee report of 5==5, has envisaged a larger role for private sector banks. In recognition of the need to introduce greater competition with a view to achieving higher productivity and efficiency of the banking system, )0I issued few guideline ins in Fanuary 5==7 for the entry of private sector banks #lso the new bank after being granted license under the 0anking )egulation #ct, shall be registered as a $ublic %imited -ompany under the -ompanies #ct, 5=92. !ubse@uently = new commercial banks have been granted license to start banking operations. *ver the last several years, the >overnment of India have been seiEed of the problem of weakness that has gripped some parts of the banking system. This weakness became apparent in the early 5==6s when, following introduction of internationally accepted prudential accounting norms, banks were re@uired to segregate their performing and non?performing assets and, after providing for those, which are on?performing, build up a minimum level of capital related to risk?weighted assets. !ave in a few cases wherein additional capital was needed to support the growing volume of business, the need for repeated capital infusion is on account of chronic weaknesses, which, have been caused by several factors, both internal and external. *ne would necessarily need to look into their ability to achieve a minimum level of competitive efficiency in order that their operations become profitable on a sustainable basis. #ny effort at their restructuring will have to involve operational as well as financial restructuring.
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The banking system, which constitutes the core of the financial sector, plays a critical role in transmitting monetary policy impulses to the entire economy system.

E#ALUATION O$ "ANKING INSTITUTION
It may be said that banking in its most simple form, is as old as authentic historic. #s early as (666 0-. 0abylonians had developed a system of granting credit was widely prevalent. GTraces of credit by compensation and by transfer orders are found in #ssyria, $hoenicia and &gypt before the system attained full development in >reece and )ome. The books of the old !anskrit lawgiver, Manu, are full of regulations governing credit. 3e speaks of judicial proceeding in which credit instrument were called for, interest of loans on bankers, users, and even of the renewal of commercial papers. In )ome, the bankers were called #rgentarii, Mensarii or -ollybistoe. The banks were called Tabernoe #rgentarioe. !ome of the banks carried business on their own account and others were appointed by the >overnment to receive the taxes. They used to transact their business on similar lines as those of the modern bankers. $eople used to settle their accounts with their creditors by giving a che@ue or draft 655 the bank. I r the creditor had also an account at the same bankD the account was settled by an order to make the transfer of such money from one name to another. T pay money by a draft is known as prescribe and rescribere, and the draft was known as attribution. The banker also received deposits and lent money. %oan banks were also common in )ome. /rom this loan banks, the poor citiEens received loans without paying interest. They lent money for a period of three or four years on the security of land. +uring the early periods, although the banking business was mostly done by private individuals, many countries established public banks either for the purpose of facilitating commerce or to serve the >overnment. The bank of "enice, established in 559;, is supposed to be the most ancient bank. *riginally, it was not a bank in the modern sense, being simply an office for the transfer of the public debt. 3istory shows the existence of a GMonteH in /lorence in 5772. The meaning of GMonteH is given in Italian +ictionary, 5=9=, as IMonte J a

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standing bank or mount of money, as they have in diverse cities of Italy.K 0anbrigge, an &nglish writer, speaks about the Ithree bankers of "eniceK meaning the three public loans or Monti. #s carly as 57.=, the business of banking was carried on by the drapers of 0arcelona. There it was subject to official regulation. The drapers were not allowed to commence this business until they had given sufficient security. +uring 5.65, a public bank was established in 0arcelona. It used to exchange money, receive deposits and discount bills of exchange, both for the citiEens and for the foreigners. +uring 5.6;, the bank of >enoa was established. The bank of #msterdam was established in 526=to meet the needs of the merchants of the city. It accepted all kind of specie on deposits. These deposits could be withdrawn on demand or transferred from the account of one person to another. The bank also adopted a plan by which a depositor received a kind or certificate entitling him to withdraw his deposit within six months this written orders, in the same manner as the modern che@ues. It is interesting note that most of the &uropean banks now in existence were formed on the model of the bank of #msterdam. The beginning of &nglish banking may correctly be attributed to the %ondon >oldsmiths. They used to receive their customers valuables and funds for safe custody and issue receipts acknowledging the same. These notes, in course of time, became payable to bearerD demand and hence enjoy considerable circulation. In fact, the >old smiths note may be considered as the precursor of the bank note. The business of the >oldsmiths got a rude shock by the ill treatment of the >overnment of -harles II, under the cabal ministry. In the word of 0agehotC IIt had perpetrated one of those monstrous frauds which are likewise gross blunders. The >oldsmiths, who than carried on upon a trifling scale what we should now call banking, used to deposit reserve of treasure in the I&xche@uerK with the sanction and under the care of the >overnment. 0ut -harles II showed that it was undeservedly. 3e shut up the I&xche@uerK, would pay no one and so the >oldsmiths were ruined. I3owever the ruin of >oldsmiths marks a turning point in the history of &nglish banking which led to the growth of private banking and the establishment of the I0ank of &nglandK in 5=2.. This is true not only in the case of India but also of the other countries. #lthough the business of banking is old as authentic history, banking institutions have since then changed in character and content very much. They have developed from a few simple wants to the complicated mechanism of modern banking, involving the satisfaction of the whole
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community by securing speedy application of capital slowly seeking employment and thus providing the very life?blood of commerce.

T%E RISE O$ "ARODA SUN
It has been a long and eventful journey for 0ank of 0aroda. #nd while it stands at the threshold of history, looking forwards to its centenary celebrations next year, maybe its time to turn back the pages of time, and salute the great moments of its historical saga. 0ank of 0aroda began its first page in the history of time on Fuly (6th, 5=64 when !ir !ayajirao III >aekwad, the Maharaja of 0aroda, set up the 0ank in 0aroda in a busy market street in 0aroda. Two years later, in 5=56, the 0ank opened its first office branch in #hmedabad, and the rest as they say is history. The 0ank of 0aroda has never looked back since then, and today, it has grown to a total asset base of about )s.5, 577bn Aend?march (662B, with a network of over (, ;66 branches and offices and about 2;6 #TMHs. &arly 96Hs was a day and age when international banking was not considered fashionable or too risky for Indian companies, but 0aroda followed the Indian communities settled #broad, especially the affluent )I >ujratis and set up its first international branch in 1enya 5=97. Today, the 0ank has expanded its branches to (5 countries worldwide, spanning . continents. 0ank of 0aroda was nationaliEed along with 57 other major commercial 0anks on 5=th Fuly 5=2=. #s India marched from an agricultural economy to an industrial economy, to an international economy 0ank of 0aroda also evolved at every stage. In the eighties. The 0ankHs customer focus initiatives led it to various innovations such as multi?service agency for micro?credit, >ram "ikas 1endras, and launching Indias first G0ank -ardH, the G0*0 -ardH. 0ank of 0aroda branch offices opened up in various parts of the country, and around the world. There were also strategic takeovers and mergers of other smaller banks like with 3ind 0ank, 0enaras !tate 0ank, 0areilly -orporation 0ank etc. In (669, closer to its centenary, the 0ank realiEed that it should opt for a more drastic change in positioning itself to the world. There was a need for
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revolution, a change of image. # rite of passage from the old to the new, modern, and contemporary.

T%E %ARITAGE AND T%E %EROES
The founder, Maha&a'a Sa(a')&a Gaek*ad, with his insight into the future, saw La bank of this nature will prove a beneficial agency for lending, transmission, and deposit of money and will be a powerful factor in the development of art, industries and commerce of the !tate and adjoining territories.L These words are etched into the mind, body and soul of what has now become a banking legend. /ollowing the MaharajaMs words, the emblem has been crafted to represent wealth, safety, industrial development and an inclination to better and promote the countryMs agrarian economy. This emblem shows a coin, symboliEing wealth, embossed with an upraised palm, a safety cover for the depositorMs money, with a cogwheel that promotes industrial growth in tandem with the two corn ears that stand for the progress of the staple agricultural growth in the country. o history is complete without mention of its heroes, mostly ordinary people, who turn in extra?ordinary performances and contribute to building an institution. *ver the years, there have been thousands of such people. The "ank salu+es +hese ,unkn *n s ld)e&s, *h -ass) na+el( hel-ed + c&ea+e +he le.end / "ank / "a& da. There were also the leaders, both corporate and royal, who provided the vision and guided the 0ank through trail blaEing years, and departing, left behind footprints on the sands of time. This )oll of 3onor will be incomplete without mention of men, of the stature of Maha&a'a Sa(a')&a Gaek*ad0 Sa1-a+&a Gaek*ad0 Ral-h Wh)+enack0 #)+haldas Thake&se(0 Tuls)das K)lachand and NM Ch ksh). 0etween 5=57 and 5=5;, as many as 4; banks failed in India. "ank / "a& da survived the crisis, mainly due to its honest and prudent leadership. This financial integrity, business prudence, caution and an abiding care and concern for the hard earned savings of hard working people, were to become the central philosophy around which business decisions would be effected. This cardinal philosophy was over the =. years of its existence, to become

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its biggest asset. It ensured that the 0ank survived the >reat 'ar years. It ensured survival during the >reat +epression.

T%E INITIATI#E
Ma&ke+)n. In)+)a+)2es
The mid?eighties marked the beginning of the shift to a buyersN market. The 0ank orchestrated its business strategies around the centrality of the customer. It diversified into areas of merchant banking, housing finance, credit cards and mutual funds. # string of segment specific branches entrenched operations in the profitable markets. *verseas operations were revamped and structural changes intensified in the territories to cater to second generation )Is. !lowly but surely, the move to become a one stop financial supermarket had been set in motion. !ervice delivery standards were stipulated.

Pe -le In)+)a+)2es
0ank of 0aroda has always had an immense faith in the infinite potential of its people. This has been historically demonstrated in its recruitment practices, developmental initiatives, placement processes and promotion policies. !trategic 3) interventions like, according cross border and cross cultural work exposure to its managers, hiring diverse functional specialists to support line functionaries and complementing the technical competencies of its people by imparting conceptual, managerial and leadership skills, gave the 0ank competitive advantage. The elaborate man management policies also made the 0ank a breeding ground for business leaders. The 0ank provided around a doEen -&*s to the industry? men who went on to build other great institutions. $eople initiatives were blended with I) initiatives to create an effectively harmonious workplace, where everyone prospered.

$)nanc)al In)+)a+)2e
ew norms for capital ade@uacy re@uired new capital management strategies. In 5==9 the 0ank raised )s 766 crores through a 0ond issue. In 5==2 the 0ank tapped the capital market with an I$* of )s 496 crores, despite adverse market conditions prevailing then, the issue was over
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subscribed, reflecting the positive public perception of the 0ankMs fundamental financial strength.

D).)+al In)+)a+)2es
0ank of 0aroda pioneered the shift from manual operating systems to a computeriEed work environment. !tarting with ledgers, to ledger posting machines, through #%$Ms, the 0ank graduated to the use of , I< based systems to Mainframes, to client server based Total 0ranch MechaniEation !ystems. Today, the 0ank has 5=54 computeriEed branches, covering ;6O of its network and =5.2.O of its business. #live to the growing complexities of an intensely competitive marketplace and the mounting expectations of customers fuelled by this competition, the 0ank reworked its distribution strategy. It ventured beyond the brick and mortar delivery channel into #TMs and the *mni 0*0 range of anytime, anywhere electronic channels of $- banking, telephone banking.

3ual)+( In)+)a+)2es
In its relentless striving for @uality perfection, the 0ank secured the ISO 455678555 ce&+)/)ca+) ns for 59 branches. 0y end of the current financial, the 0ank is targeting 9. more branches for this @uality certification.

The $u+u&e
)evolutionary and discontinuous changes in the operating environment are a stark reminder that business success is MimpermanentM. The emergence of IT as a major driver for change, has accentuated the need to initiate a major transformation program. The conversion to an IT savvy, market driven bank will be a prere@uisite to survival and growth. # major and strategic step in hi?tech, was the establishment of the Integrated Treasury branch, as a forerunner to full?fledged global treasury operations. #t 0ank of 0aroda, change is a journey. It has a beginning. There will be no end. It will be a long and difficult march. The relocation to the imposing 0aroda -orporate -entre is a true reflection of the 0ankMs resolve to move ahead of the times. It will not be out of place now, as it stands on the threshold of a digital era, to echo the same sentiments that guided the

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0ank in its platinum jubilee year ? Ma promising future is the se@uel to a glorious pastM.

BANK OF BARODA – NEW LO O
0*0Hs new logo is a uni@ue representation of a universal symbol. It comprises dual G0H letterforms that hold the rays of the rising sun. 'e call this the 0aroda !un. The sun is an excellent representation of what our bank stands for. It is the single most powerful source of light and energy J its far?reaching rays dispel darkness to illuminate everything they touch. #t 0ank of 0aroda, we seek to be the sources that will help all our stakeholders realiEe their goals. To 0*0Hs customers, we seek to be a one?stop, reliable partner who will help them address different financial needs. To our employees, we offer rewarding careers and to our investors and business partners, maximum return on their investment. The single?colour, compelling "ermillion palette has been carefully chosen, for its distinctiveness as it stands for hope and energy. 0*0 also recogniEe that our bank is characteriEed by diversity. *ur network of branches spans geographical and cultural boundaries and rural?urban divides. 0*0Hs customers come from a wide spectrum of industries and backgrounds. The 0aroda !un is a fitting face for our brand because it is a universal symbol of dynamism and optimism J it is meaningful for our many audiences and easily decoded by all. 0*0Hs new corporate brand identity is much more than a cosmetic change. It is a signal that we recogniEe and are prepared
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for new business paradigms in a globaliEe world. #t the same time, we will always stay in touch with our heritage and enduring relationships on which our bank is founded. 0y adopting a symbol as simple and powerful as the 0aroda !un, we hope to communicate both.

PRODUCTS O$ "ANK O$ "ARODA
!ome of the products provided by bank of 0aroda in banking services are as followsC 6. "ARODA CURRENT ACCOUNT Cu&&en+ De- s)+s plan is ideal for professionals and provides flexibility through overdraft facility. The most basic, most flexible deposit option for those whose transactions take the form of an everyday exercise. "ank / "a& da9s Cu&&en+ De- s)+s are the back?bone of all trading activities. 8. "ARODA $LEXI"LE RECURRING DEPOSIT ACCOUNT &njoy the facilities of a recurring deposit along with the flexibility of varying monthly installments and a higher yield.

Ke( "ene/)+s
• • •

)egulariEes savings by encouraging a saving habit. %oanP*verdraft facility up to =9O of the deposit amount. $rovision for nomination.

:. CAPITAL GAIN ACCOUNT SC%EME0 64;; The Ca-)+al Ga)n Acc un+ Sche1e primarily helps you avail of tax exemptions from capital gains. It offers two types of accounts? !avings and Term +eposits.

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Ke( "ene/)+s
• •

Tax exemption under section 9.A/B A.B of Income Tax #ct 5=25. $rovision for nomination

<. SA#INGS "ANK ACCOUNT The savings bank account key benefits may be updated as under immediatelyC ?

Ke( "ene/)+s
• • •

!implest deposit option available to the depositor. &asy to operate. Terms and conditions kept lucid to facilitate a laymanMs understanding. o hidden costs. Qero balance facility J 8our !avings 0ank #ccount with us remain alive even when the balance reaches Eero. This facility is only for salaried employees in -entralP !tate >ovt. $ublic & $rivate %imited -ompanies, #gents of %ife & >eneral Insurance -orporations and !tudents. &ven for those receiving compensation from govt. for ac@uisition of their properties.

=. NAGRIK "AC%AT K%ATA o frills. o hidden charges. Fust banking. "ank / "a& da launches a ne* s1all sa2)n.s -& duc+ > Na.&)k "acha+ Kha+a The Indian economy has undergone a significant transformation since the economic reforms in 5==5 with the banking sector in the forefront. Na.&)k "acha+ Kha+a is a product through which 0ank of 0aroda intends to extend its services to a vast section of population by making banking easy and convenient.

Ke( "ene/)+s
• •

!ervices designed to cater to a vast majority of Indian population 0anking simplified
5.

• •

*pen account with an initial amount of just )s. 96P? Qero service charges for non?maintenance of a minimum balance of )s. 96P?

OT%ER SER#ICES7
REMITTANCES ?T%E "O" MONE@ EXPRESSA 0usiness relations get strengthened and add to the trust when financial dealings happen on time. The "ank / "a& da &e1)++ance /ac)l)+( expedites payments and transfer of funds, saving you and your associates from waiting endlessly for funds to get credited. This facility is for both retail and corporate customers enabling efficient and easy transfer of money. !o no more delays in transfer of funds typical of 0ankerMs -he@ue, +emand +rafts, Mail Transfers and Telegraphic Transfers.

Ke( "ene/)+s
•

-an be used to transfer money to the beneficiaryMs account in the same bank, or another bank or even to their residentialPoffice address, thus offering convenient options. This electronic remittance is the fastest way of transferring money from one place to another, at no additional cost. #dded convenience of hassle free and @uick customer service. The facility is available at 7.9 branches across 97 centres in India inclusive of all branches in #hmedabad, 0angalore, -hennai, +elhi, 3yderabad, Mumbai, and $une.

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COLLECTION SER#ICES Ou+*a&d ")lls / & C llec+) n7
#ll branches of "ank / "a& da have the facility of collecting -he@ues, +emand +rafts, Interest 'arrants, +ividend 'arrants, )efund

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*rders, -lean 0ills and +ocumentary 0ills from customers and various centres. #ll -he@ues and other instruments are collected into properly introduced accounts and sent for collection on the day of receipt from the customers or the next working day.

T)1e " und C llec+) n7
#ll branches of "ank / "a& da are prompt in terms of the collections and forwarding of che@ues and other instruments. /or metro cities, when financial instruments are presented in a branch, the proceeds are credited to the customerMs account on the same day in the following week. /or state capitals, Aand centres with more than 566 branchesB, amount is credited only after 56 days. If these instruments are not collected within 5. days of lodgment, interest R (O per annum over savings bank rate is paid and is credited to the customerMs account, without the customer having to claim it. 0ranches also accept re@uests for collection of %oan -ertificates P /+)s issued by Foint !tock -os.D priEe money of %ottery Tickets, /oreign -urrency otes etc. The bank levies service charges as stipulated from time to time.

In*a&d ")lls / & C llec+) n7
0ills of &xchange, $romissory otes, 3undiMs etc. A-lean P +ocumentaryB, payable locally but received from outstation branches P banks P parties are treated as LInward 0ills for -ollectionL. #lso, 0ills received from "ank / "a& da branches and from other banks, directly from drawers or outstation parties are treated as ,sance ASB 0ills.

"O" 3u)ck7
The /unds collected in this offering are credited to the customerMs account within a guaranteed period of ; days. "ank / "a& da9s "O" 3u)ck ensures a better collection service, which creates new avenues of income and ensures better investment of funds. #ll che@ues amounting to )s. (9666P? and above are drawn on select banks and are eligible for ,3u)ck )n+e& s+a+) n clea&)n.,. )s. 96P? per packet is charged for courier charges with an additional but nominal collection charge.

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MULTI CIT@ C%E3UE
Multi -ity -he@ues are special series che@ues issued by the banks customer to their clients. The che@ues will be payable at par, like local che@ues, in the Multi -ity -he@ue centres of the 0ank Wh Can A2a)l The $ac)l)+( This facility is being offered to our -urrent account customers at (65 branches in 52 cities maintaining a balance of over )s.96, 666P?. $ac)l)+)es P& 2)ded The customer will get a personaliEed LMulti -ityL che@ue book Aat par che@ue booksB from which he can issue #T $#) che@ues to his clients situated at M-- centres. T&ansac+) n L)1)+s -ash $ayment of multi?city che@ue is not allowed. /or other transactions there are no limits. Cha&.es 0eing offered L$&ee / Cha&.eL at present. Mul+)!C)+( CheBue " k The -he@ue book shall have the following featuresC 5. There would be a notation on top of the che@ue as LM,%TI?-IT8 -3&:,&L. !imilarly, the bottom of left section of the che@ue will contain the statement L$ayable at par at identified branches at centers listed overleaf except the centre of issueL.

5;

(. The customers must be advised that they must not issue multi?city

che@ues for making local payments.

CAS% MANAGEMENT C REMITTANCES
"ank / "a& da Cash Reach7 # product that enables electronic transfersP cash remittances at designated bank branches through a specialiEed network of branches. This facilitates the availability of funds and credits in your account on the same day. D)al "ank / "a& da7 0ank of 0aroda also offers (. hours tele?banking service through landlineP mobile phones, facilitating the followingC
• • •

0alance &n@uiry, #n &n@uiry into the last 9 transactions, and, 0ank statements on fax for the last ( months.

NRI SER#ICES
0*0 offer a red carpet welcome to all )Is to bank with us. #s a premier nationaliEed bank in India, with comprehensive banking experience world?wide, and by virtue of our consistent track record of profit making since 5=64, 0*0 are confident of meeting all your banking re@uirements. 0*0Hs wide network of foreign branches, offices and -orrespondent )elations at convenient business locations all round the world, which is the largest among any bank in India, will ensure a smooth and safe banking experience. 0*0 continue to cherish our rich ethnic traditional values and culture, during our personal interface. 8et 0*0 are speedily repositioning ourselves
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in the e?millennium era of banking in India, to take care of your changing needs and expectations. 0*0Hs information technology strategies are directed towards enabling us to provide you with a state of the art customer convenience, thereby facilitating a global banking experience. 0*0 understand you, the )Is, your needs and immensely value your patronage and would like to extend to you our bou@uet of products and services.

O$$S%ORE "ANKING

>ive your /*)&< earnings a safe home In an unpredictable financial world, your well earned money needs a safe home. # home where it can grow. "ank / "a& da takes this opportunity to announce the opening of its first O//sh &e "ank)n. Un)+ ?O"UA in India at !&&$Q, Mumbai 'ith years of experience and expertise in overseas banking we are just one of the few banks that have been granted permission by the >overnment of India to operate *0, within the country. This comes in addition to our already existing *0,s in Mauritius and 0ahamas. !o, when you invest your well?earned /*)&< with us, you get the expert opinions and services of a bank, which has an international presence in 52 countries through 25 offices and represented by (466 fully e@uipped branches spanning the globe.

CORRESPONDENT "ANKING
The extensive worldwide network of branches of "ank / "a& da offers C &&es- nden+ "ank)n. services to the Indian 0anks as well as banks from other countries.

5=

*ur branches are capable of providing the services that an international correspondent 0ank can offer. #ll the branches of the 0ank are well e@uipped to handle the business of -orrespondent 0anking. The ew 8ork, 0russels and %ondon 0ranches of the 0ank are e@uipped with latest technology and are having trained and experienced staff for handling the maintenance of ostro accounts in ,!T, &uro and >0$ respectively. The overseas presence of the 0ank is further supported by a large number of correspondent 0anks Amore than 966B which gives 0ank of 0aroda access to every corner of the >lobe.

The 1a)n se&2)ces -& 2)ded a&e7
5. -ollection of bills both +ocumentary and -lean. (. #dvising P confirming of %P-s opened by Indian 0anks. 7. +iscounting of 0ills drawn under %P-s as well as outside %P-s. .. Maintenance of foreign currency accounts A ostro in ,!T, &uro, >0$ at ew 8ork, 0russels and %ondon respectivelyB for settlement of transactions A%inkB. 9. Making foreign currency paymentsP remittance on behalf of customers of Indian 0anks.

RURAL "ANKING SER#ICES

S+&en.+hen)n. +he &u&al ec n 1( )ural India contributes a major chunk to the economy every year. To give this sector a stronghold on finance and to enable economic independence, "ank / "a& da has special offerings that extend credit facilities to small and marginal farmers, agricultural labourers and cottage industry entrepreneurs.

(6

'ith the objective of developing rural economy through promotion of agriculture, trade, commerce, industry and extending credit facilities particularly to small and marginal farmers, agricultural labourers and small entrepreneurs, 0ank of 0aroda, over the years, has reached out to larger part of rural India. 'e extend loans for agricultural activities and a host of services for farmers well tuned to the rural market, and aim to make a Sel/ Rel)an+ Ru&al Ind)a.

$as+e& +echn l .( / & be++e& se&2)ce
"a& da In+e&ne+ "ank)n. D "a& da M b)le "ank)n. , our latest Internet and Mobile banking initiatives enable you to operate your account just as you would in any of our branches. 8ou can through the Internet check your balance, re@uest for che@uebooks and print account details. -hoose from our various products and services, that we sincerely feel will put a smile on your faceD an investment we would like to bank on forever.

APPRAISAL C MERC%ANT "ANKING
"ank / "a& da provides its assistance to corporate customers to assess the value of their holdings, in syndicating loans and in consultations for Me&chan+ "ank)n. purposes.

A--&a)sal7 0ank of 0aroda carries out credit and merchant appraisals of all types of business ventures including infrastructure projects by our specialiEed team of officials at a reasonable cost. L an S(nd)ca+) n7 The bank also assists in loan syndication for all kinds of business ventures when a tie?up of business sources is re@uired.

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O+he& C nsul+a+) ns7 *ur team is highly capable of advising on parameters of feasibility & viability of an existing P proposed project and suggests measures, if re@uired, for improvement of the business enterprise.

CARDS PRO#IDED "@ "ANK O$ "ARODA
DE"IT CARD

The Bank of Baroda International Debit Card is accepted at over 10000 Visa Electron ATMs in India and 850000 ATMs worldwide. The card is also accepted at any 100000 merchant outlets in India and around 13 millions lo!ally. The card ena!les you to en"oy the convenience o# cash$less purchasin power without the #ear o# overdrawin your account Key Benefits

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•

Ta%e advanta e o# the most widely accepted card and !e a!le to withdraw #rom any ATM displayin the VI&A lo o' in India and a!road. At VI&A Electron merchant shops' it can also serve as your electronic purse' and money ets de!ited instantly #rom your account' as you pay. The (ard allows you to et mini$statements #rom )an% o# )aroda ATMs' or to chec% the !alance in your account' avoidin visits to even our nearest !ranches.

•

•

"O"CARD EXCLUSI#E

This card is welcomed at over (= million Merchant &stablishments and over 4, 66,666 #TMs worldwide. This card is affiliated with Master-ard International and is very popular amongst the 0ob cards holder. ELIGI"ILIT@ IndividualC #nnual income of )s. 5, 66,666 or more. -ompanyC $aid?up capital of )s. 9, 66,666 or more. $EATURES7 U )evolving creditC ,pto )s. .6,666 per month. . -ash withdrawalC )s.56, 666 per month. . !ervice charge on revolving credit limitC 5.==O U !ervice charge on -ash withdrawalC (O or )s.566
(7

whichever is higher

U !ervice -harge on #TM -ash withdrawalC (.9O or min. )s.566 A+omesticB, 7O or min. )s.596 A#broadB. . InsuranceC /ree accidental insurance of )s. 9, 66,666, In case of air? accident )s. 56, 66,666. . !pouse insuranceC )s. (, 66,666 Aneed not be a bob card holderB. . 0aggage insuranceC )s.56, 666 Afor air travel onlyB. . Minimum paymentC 9O per month. U -omprehensive monthly statements. U Qero interest period. -ash can also be withdrawn at any branch of 0*0-#)+! %td. or at any of the specified branches of 0ank of 0aroda

"O"CARD CORPORATE GLO"AL

This credit card is affiliated with visa international & valid throughout the world all over 76 million establishments and 4, 66,666 "isa #TMHs. It can only be applied by a corporate.

ELIGI"ILIT@
IndividualC ot applicable. -ompanyC Turnover of )s.5 crore or more.

$EATURES
U )evolving creditC ,pto )s.7, 66,666 per month . -ash withdrawalC )s.59, 666 * '#)+! . !ervice charge on revolving credit limitC 5.==O U !ervice charge on -ash withdrawalC (O or )s.566 whichever is higher A#t 0obcardsP0ank of 0aroda branchesB. U !ervice -harge on #TM -ash withdrawalC (.9O or min. )s.566 A+omesticB, 7O or min. )s.596 A#broadB.
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. InsuranceC /ree personal accidental insurance of )s.;, 96,666, In case of air?accident )s. 59, 66,666. . !pouse insuranceC )s.(, 66,666 Aneed not be a bobcard holderB. . 0aggage insuranceC )s.56, 666 Afor air travel onlyB. . Minimum paymentC 9O per month. U -omprehensive monthly statements. U Qero interest period. -ash can be withdrawn at any branch of 0*0-#)+! %td. or at any of the specified branches of 0ank of 0aroda. $EES7 $REE $OR $IRST @EAR A$rincipal )s.5966B

"O"CARD EXCLUSI#E ?$OR TODA@9S WOMANA

0*0-#)+ &xclusive 'oman -ard is a tribute to the glorious women of India who are acclaimed for their contributions to the human civiliEation. 0*0-#)+! presents this -ard to offer its gratitude to the great women souls of the land. &xclusively designed for the woman of today, this card is packed with great features and benefits. This card is welcomed at over (= million Merchant &stablishments and over 4, 66,666 #TMs worldwide. This card is affiliated with Master-ard International and is very popular amongst the 0obcards holder. ELIGI"ILIT@ IndividualC #nnual income of )s. ;9,666 or more.

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$EATURES U )evolving creditC ,pto )s. 76,666 onwards. . -ash withdrawalC )s.56, 666 per month. . !ervice charge on revolving credit limitC 5.==O . 0aggage insuranceC )s.56, 666 Afor air travel onlyB. . Minimum paymentC 9O per month. U -omprehensive monthly statements. In case of medical emergency for a cardholder, his spouse or a family member, the cardholder can draw cash up to a maximum of )s.59, 666 from any of our specified branches other than at the city of residence subject to production of satisfactory evidence. This facility is over and above the cash advance facility of )s.56, 666 p.m.

L an + S1all C Med)u1 En+e&-&)ses
AA SC%EME $OR GRANT O$ S%ORT TERM LOAN TO SMALL AND MEDIUM SIEED ENTERPRISES En+e&-&)ses GROUP7 !mall and Medium?siEed corporates, business and trading houses Aincluding partnership firmsB. ELIGI"ILIT@ CRITERIA
• • • • •

-ontinuous credit rating of at least 0V for the last three years %atest 0alance !heet etc. should be available. !atisfactory financial performance in terms of sales P turnover and profits. egative variance, if any, should not be more than 56O. !atisfactory dealings with the 0ank for at least five years. o major inspection P audit irregularities.

LOAN AMOUNT7

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,pto (9O of the existing /und based 'orking capital limits Adepending on the -redit )atingB, subject to a minimum of )s. 56 lakhs and maximum of )s. (96 lakhs. PERIOD7 ot exceeding 546 days J minimum =6 days. PURPOSE7 To meet temporary shortfall P mismatch in li@uidity, for meeting genuine business re@uirements only. SECURIT@
•

/irst charge P &@uitable mortgage of fixed assets of the company P firm or extension of existing first charge P e@uitable mortgage of fixed assets, ensuring that there is a minimum asset cover of 5.96. &xtension of -harge on current assets for the additional facility ensuring that ade@uate drawing power is available.

•

RATE O$ INTEREST7 6.9O below the existing rate on working capital limits.

"A SC%EME $OR GRANT O$ MEDIUM TERM LOAN TO SMALL AND MEDIUM SIEED ENTERPRISES NAME O$ T%E SC%EME7 !M& Medium Term %oan ENTERPRISES GROUP7 !mall and Medium?siEed corporates, business and trading houses Aincluding partnership firmsB.

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ELIGI"ILIT@ CRITERIA
• • • • • •

-ontinuous credit rating of at least 0V for the last three years. %atest 0alance !heet etc. should be available. !atisfactory financial performance in terms of !alesPturnover and profits. egative variance, if any, should not be more than 56O. +ebt?e@uity ratio should not be higher than (.9C5 and average +!-) should be not less than 5.9C5. !atisfactory dealings with the 0ank for at least Three years. o major inspection P audit irregularities.

LOAN AMOUNT7 ,pto (9O of the existing fund based 'orking capital limits Adepending on the -redit )atingB, subject to a minimum of )s. (9 lakhs and maximum of )s. 966 lakhs. PERIOD7 ot exceeding J72? months, to be repaid in e@ual @uarterly or half?yearly installments. PURPOSE7 To augment enterpriseHs working capital gap and to help in improvement of current ratio and also for meeting genuine business re@uirements. The facility will also be available for repayment of secured and unsecured %oans of other banks or institutions, but not for any purpose, which is not related to the enterprises activity. SECURIT@7 /irst charge P &@uitable mortgage of fixed assets of the -ompany P firm or extension of existing first chargeP e@uitable mortgage of fixed assets, ensuring that there is a minimum asset cover of 5.96. RATE O$ INTEREST
•

6.9O ? 5.6O over the 0ankHs 0$%), only for the additional %oan to be granted under the !cheme.
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•

$repayment penalty of 5O, if loan is prepaid within ?(.? months of draw down.

PROCESSING C%ARGES7 6.5O of the amount of loan, with a minimum of )s. (9,666P? and maximum of )s. 96,666P?.

"ARODA PERSONAL LOAN
# wedding in the family, maybe itMs high time you surprised your spouse with a priceless gift. *r you simply need to pamper your family with an extended vacation. These are the times when you may need a helping hand. ThatMs when you can bank on us. 0ank of 0arodaMs $ersonal %oan offers financial help to meet your personal re@uirements. Ke( "ene/)+s
• •

3elps you take care of all kinds of expenses at a short notice. The loan covers medical expenses, marriage expenses, travel expenses, honeymoon holiday expenses and any other personal use.

"ARODA PERSONAL COMPUTER LOAN
The number of businesses and homes depending on computers for a more efficient and systematic, day to day management of activities is on the rise. 'hether it helps your kidMs education or augments your business activities, or provides as a source of information and entertainment at home, computers have proved to be indispensable.
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#lthough computers are getting cheaper by the year, they still come with a considerably high price tag. "ank / "a& da9s Pe&s nal C 1-u+e& L ans enable you to finance your dream $- and also provide for the purchase of legal software. Ke( "ene/)+s
• •

$rovides ade@uate finance to purchase a branded $- of your choice. +ual finance provision for $- Aup to )s. 5 %akhB as well as software Aup to (6,666P?B.

"ARODA DES% #IDES% @ATRA LOAN
"ank / "a& da introduces "a& da Desh #)desh @a+&a L an, a uni@ue loan product specially designed to cater to the needs of individuals to meet tour and travel expenses for visiting any place in India and abroad.

Ke( "ene/)+s
• • • • • •

Travel now and pay later. )epayment in maximum 72 &MIs !imple procedures P formalities. %oan can be availed ,pto )s. 56.66 %acs. #vailable for undertaking pleasure trips within the country as well as for overseas. -aters to the needs of individuals Asalaried, self employed, professionals and individuals engaged in businessPindustryB o margin money up to )s. 96, 666.

"ARODA EDUCATION LOAN

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&ducation is the most important investment one makes in life. 3igher studies and specialiEation in certain fields call for additional financial support from time to time. 'hether you are planning school education Anursery to standard <IIB of your child, pursuing a graduate or post?graduate degree, the "ank / "a& da Educa+) n L ans0 can help finance your ambitions and goals.

AD#ANCES AGAINST S%ARESDIPOS
)A Ad2ances a.a)ns+ Sha&es + Ind)2)duals7 ! 0ank of 0aroda has introduced scheme of #dvances to individuals against shares for genuine individual investors. The maximum amount of finance that can be granted to an individual is to the extent of )s.(6 lakh, subject to minimum margin stipulation from time to time. ))A "ank $)nance + e1-l (ees + bu( sha&es / +he)& *n c 1-an)es7 ! In view of a number of companies offering &mployee !tock *ptions A&!*$sB and employee @uota in their I$*s, 0ank of 0aroda has introduced scheme to extend finance under &!*$P I$* to employees to buy shares of their own companies to the extent of J5(? months salary of the employee with a maximum of )s. 56 %acs subject to regulatory guidelines on margin, which is presently as underC ? a. Initial $ublic *ffering AI$*BC 96O margin b. &mployees !tock *ption $lan A&!*$BC 56O margin.

"ARODA #AI"%A# LAKS%MI LOAN
"ank / "a& da presents a uni@ue )etail %oan product "a& da #a)bha2 Laksh1) specially designed for women employees. # loan product that addresses the varied needs of working women. Ke( "ene/)+s
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• • •

Takes care of all kinds of expenses. %oan can be availed as term loan or overdraft facility without any security. %oan can be repaid in maximum 72 &MIs.

"ARODA LOAN TO PENSIONERS
'e all retire from our jobs at some point in life. The continuous toiling and hard work have made most of our dreams come true and have also provided for our loved and dear ones. 8et there remain some dreams unfulfilled, some personal dreams that you need to achieve on your own.

Ke( "ene/)+s
•

Maximum amount of loan ? )s. 5,66666P? or 56 times of your last monthly pension, whichever is lower $ersonal accidental death Insurance cover of up to )s. ;9666P? This loan facility is available at all the branches of the bank, enabling you the convenience of the 0ank of 0aroda branch near you.

• •

"ARODA MARRIAGE LOAN
The marriage of your daughter or loving sister is usually one that you want to celebrate with pride and joy. 'hen it is the most important day of her life, and yours, you want to give her the best memories of the day to cherish. 8ou want to make sure that all arrangements are made well in advance and every comfort meticulously provided for.

7(

The Ma&&)a.e L an from "ank / "a& da is the ideal way to provide for such occasions. 'orking women can also avail of this loan to meet expenses related to their marriage. Ke( "ene/)+s
•

The 0aroda Marriage %oan gives you the freedom of a personal loan, as high as )s. ( %akhs. &ase of repayment in 26? months, in MonthlyP:uarterlyP3alf?yearly installments or under the &MI A&@uated Monthly InstallmentsB option.

•

%OUSING LOANS TO NRIS D PIOS
"ank / "a& da presents yet another innovative product offering in the form of "a& da % us)n. L ans + NRIs D PIOs, a uni@ue housing loan facility designed specially for on )esident Indians A )IB and $erson of Indian *rigin A$I*B.

The 3ome %oans offering from 0ank of 0aroda essentially provides )Is and $I*s for finance in relation to the purchase of a new house, construction of a new dwelling unit, financing of an old dwelling unit, for repair P renovation P extension of your existing house, purchase of a plot and repayment of loans from other housing finance companies. Ke( "ene/)+s
• • •

# loan product tailor?made for )I P $I* needs *pt for /lexi )ate plan to hedge the interest rate risk by breaking the loan into two separate accounts /ree property insurance and personal accident insurance

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•

o pre payment P foreclosure charges for part as well as full prepayment Awhen repaid from own sources by the borrowerB

"ARODA %OME IMPRO#EMENT LOAN
0ank of 0aroda brings to you a uni@ue loan product. # loan for )epairs P )enovations P Improvement P &xtension of 3ome and for /urniture, /ittings & /ixtures. Ke( "ene/)+s
•

%oan available for repairs P renovation P improvement P extension of the existing house. %oan available for purchase of furniture P fixtures P furnishing P other gadgets such as fans, geysers, air conditioners etc. re@uired, toC o *ur existing housing loan borrowers o ew borrowers $&ee C&ed)+ Ca&d7 /ree -redit -ard Acomplementary for first yearB will be issued to borrowers with loan limit above )s.(P?lacs. Type of card will depend on loan limit as under %oan limit #bove )s.(P?lacs ? ,p to )s.9P?lacs #bove )s.9P?lacs ? ,p to )s.56P?lacs Type of card $aras International &xclusive

•

•

•

C ncess) ns )n &es-ec+ / G& u- b && *e&s7

>roup borrowers and employees of approved organiEations will be eligible for following concessions for loans considered for repairs necessitated on account of natural calamities such as floods, cyclones and earth @uakes etc.

7.

1. 2. 3.

)ate of Interest ? )eduction ,pto 6.(9O. Margin ? #fter satisfying about the reasonability of project cost, the margin may be reduced by a maximum of 9O. -ross guarantees ? cross guarantees may be allowed.

$OREIGN CURRENC@ LOAN ?$CNRF"A
•

Cu&&enc)es / & l anC

,! T, &uro W, Fapanese X and !terling Y
•

Wh )s El).)bleC

This facility would be available to all our existing -orporate P non corporate clients
•

Pu&- seC 5. (.
7.

'orking -apital. %oan for capital expenditure such as purchase of new plant and machinery, ac@uisition of e@uipments and other assets.

•

Ten &C

The facility can be allowed for a period from 7 months to 72 months subject to periodical rollover.
•

Ra+e / In+e&es+C

Interest rate would be linked to %I0*) of relevant currency V spread depending on credit rating, payable at monthly rests.
•

C 11)+1en+ $eeC

5O p.a. of unutiliEed amount of /-% if it is not availed within 76 days of sanction.
•

P&e-a(1en+ cha&.esC

5O on the loan amount for the remaining period
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•

P& cess)n. Cha&.esC 5. 'orking -apital? )s. (6,666P? (. Term %oans? as applicable for rupee T%

$INANCE PRO#IDED "@ "ANK O$ "ARODA IS AS $OLLOWS7 AGRICULTURAL $INANCE SC%EMES7
#griculture being the backbone of the Indian &conomy, 0ank of 0aroda, is contributing significantly in accelerating the pace of rural development by providing finance to farmers by way of following agriculture products. 5. 0aroda 1isan -redit -ard A01--B ? &mpowering the farmerC The 01-- facility designed exclusively for the benefit of the farmers aims to provide them the opportunity to manage and utiliEe their funds in the manner they deem fit. 01-- provide ade@uate and timely support to farmers for their production needs e.g. purchase of @uality inputs, investment re@uirements like purchase of agriculture implementsPtractor etc, farming expenses towards farm maintenance, unforeseen family expenses AconsumptionB and maintenance of non? farm activities. $urchase of agricultural implements including indigenous improved ones being utiliEed for field operations including harvestingPsortingPgrading, for not only to farmers, but also for land? less labourers. $urchase of heavy agricultural machinery like tractors, power?tillers, etc. either by farmers having larger holdings with irrigation facilities or group of farmers with irrigation facilities. $urchase of second hand tractors to provide opportunity to those interested farmers in dry land farming or having a small land holding who cannot afford to purchase new tractors. $roduction credit for raising various crops from the point of preparatory tillage till harvesting, for land owners or permanent tenants or leaseholders or share croppers.

(.

7. .. 9.

72

2. /arm produce marketing loan against pledge of receipt of warehouse or cold storages to the farmers. ;. +evelopment of irrigation facilities, covering sinking of wellsPbore wells, lifting of water by installation of pump sets, transporting of water through field channels, water saving system like drip irrigationPsprinkler irrigation etc. for farmers. &nergiEing of pump sets through on?conventional &nergy )esources like windmill, solar energy etc. or installation of generation sets is also covered. 4. &xtending working capital needs to dealers of dealersP distributorsPtraders of agricultural inputs like seeds, fertiliEers etc. live stock inputs like cattle feed, medicine etc. and supply of agriculture machineryP irrigation system. =. &xtending -ustom services to farmers by way of machinery like tractor thresher etc. &@uipment on rental basis and maintenance of cold storage Pgodowns for hiring, by individuals, institutions P organisations. 56. $roviding employment to the unemployed technical personnel through #gro service -entre. 55. !etting up of #gri clinic and #gribusiness centre by agriculture graduates. 5(. -onstruction farm buildingPstructures like cattle shed, tractor shed, thrashing yards, fencing etc. by individual farmer or firms engaged in agricultural activity and is of long term nature. 57. -onstructionP&xpansionPmoderniEationP)enovation of )ural >odownsP-old storage. 5.. +evelopments of land like bunding, terracing, leveling etc. and reclamation of saline, alkaline, ravine soils by farmer or organiEation like co?operative societies etc. 59. /inancing !cheduled -aste & !cheduled tribes, who have been providedPallotted land by the !tate >ovt, can be financed for purchase of farm implements irrigation pair of bullocks etc.

EXPORT CREDIT ?RSA

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6. RUPEE EXPORT S%IPMENTA7

CREDIT

?PRE!S%IPMENT

C

POST!

0o0 offers both pre and post shipment credit to the Indian exporters through )upee +enominated %oans as well as foreign currency loans in India. &xporters having firm export orders or confirmed %P- from a recogniEed 0ank can avail the export credit facilities from 0*0 provided they satisfy the re@uired credit norms. The details of the credit norms can be obtained from the nearest authoriEed branch of the 0ank. )upee export credit is available for a maximum period of ?546? days from the date of first disbursement. The corporates, if re@uired can book forward contracts in respect of future export credit drawals.

8. EXPORT "ILL REDISCOUNTING7 0*0 offers financing of export by way of bill discounting of export bills to provide post shipment finance to the exporters at competitive international rate of interest. This facility is available in ?.? currencies i.e. ,!T, $ound !terling, &uro and F$8. The export bills Aboth !ight and ,sanceB can be purchasedP discounted provided they comply with the norms of the 0ankP )0I. #ll exporters are eligible to cover the bills drawn under %P-, non?credit bills under sanctioned limits under the 0ill discounting !cheme.

7. IMPORT $INANCE

0ank of 0aroda provides various types of fundingP services to the importers for facilitating the imports in the country. #ll the facilities are
74

subject to the prevalent rules of the 0ankP )0I guidelines. The various facilities provided areC • -ollection of import bill. • /inancing of import by way of /oreign -urrency %oans • Issuing >uarantees etc. on behalf of importers.
COLLECTION O$ IMPORT "ILLS7

The import bills are collected through the 552 authoriEed branches at very competitive rates. The 0ank has correspondent relationship with reputed International 0anks throughout the world and can provide the services to importers who may be importing from any part of the globe.
LETTER O$ CREDIT7

0ank of 0aroda offers %P- facility for the purchase of goods in the international market. 0eing a well?known international 0ank of repute, the %P-s of the 0ank of 0aroda are well accepted in the International market. 'ith the %etter of -redit of 0ank of 0aroda, importers can build up better trustP confidence in their suppliers and develop other business relationship at a much faster pace. The vast network of 0ankMs overseas branchesP subsidiaries and -orrespondent 0anks world?wide facilitate prompt & efficient services to the importers. The %P- facility can be granted to the importers after assessing their re@uirementP credit worthinessP financial strength and other parameters being to the satisfaction of the 0ank.
.. "ANK GUARANTEES7

0ank of 0aroda on behalf of importersP other customers issues guarantees in favour of beneficiaries abroad. The guarantees can be both $erformance and /inancial.

TREASUR@ OPERATIONS

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In the changing economic environment of the country in particular and the globe in general, "ank / "a& da was the premier public sector bank in India to set up a S-ec)al)Ged In+e.&a+ed T&easu&( "&anch ?SIT"A in Mumbai and the integrated approach initiated by the 0ank in its treasury operations is now being emulated by other peer banks. "ank / "a& da has consciously adopted a focused approach towards improving efficiency and profitability by successfully integrating the operations of different financial markets, viE. +omestic Money, Investments, /oreign &xchange and +erivatives and has made its mark as an important player in the market?place. The SIT" at Mumbai, e@uipped with the !tate?of?the?art technology, with modern communication facilities, handles all types of financial transactions, both for managing its resources and deployments and effective compliance of regulatory re@uirements.

DOMESTIC OPERATIONS
"ank / "a& da has set up dedicated desks at the SIT", headed by experienced professionals, for undertaking various types of treasury activities in different financial markets. #part from activities pertaining to management of funds and li@uidity, the domestic treasury also handles financial instruments likeC • -ommercial $apers A-$B • -ertificate of +eposits A-+B • >overnment !ecurities • Treasury 0ills AT0B • 0onds and +ebentures • &@uities and various other derivatives. The products and services offered by !IT0 cater to the inter?bank market as well as to the -orporate customers of the bank. The 0ank is an active participant both in the inter?bank market and the corporate for all the products. 0ankMs under mentioned branches are authoriEed for this purpose and prospective investors may contact for our servicesC?
.6

C)+( #hmedabad -hennai 1olkata Mumbai Mumbai ew +elhi

"&anch Na1e avrangpura orth 0each )oad India &xchange /ort ,niversity $ M )oad $arliament !treet

Tele-h ne N . ;9.5.=., ;9.66=9, ;9.996. (9(7(7(6, (9(7((77, (9(57455 (((5..24, (((626;2, (((626;; ((2;(7;(, ((2;62(6, ((2;625. ((2.(6;., ((22(7.7, ((2277.4 (77(54.=, (77(999;, (77(4222

#s an *T- product, the bank also arranges for hedging interest rate risks or currency risks by offering Interest )ate !waps AI)!B, /orward )ate #greements A/)#B or -urrency !waps, with reference to acceptable benchmark rates. 0ank of 0aroda also offers derivative products like *ptions and !waptions for obtaining protection against adverse movements in exchange andPor interest rates, while retaining the advantage of higher profit from favourable movements.

$OREX OPERATIONS
"ank / "a& da, one of the major public sector banks in India having a strong global presence with a wide network of 25 overseas offices, including those of subsidiaries, spread over 52 countries, is considered as a market leader in foreign exchange operations in India. #t present the 0ank is having branches P offices in countries like ,!#, ,1, 0elgium, !outh #frica, 3ong 1ong, ,#&, *man, /iji Islands, Mauritius, !eychelles, 0ahamas, >uyana, 1enya, ,ganda and Qambia The 0ank has completed fifty years of operations in overseas territories and is poised to expand its reach to countries like TanEania and -hina, apart from consolidating its overseas operations in those countries where the bank has already made its presence felt. The modern state?of?the?art dealing room at its !pecialiEed Integrated Treasury 0ranch A!IT0B at Mumbai provides the necessary wherewithal to its =9 designated branches across the length and breadth of the country authoriEed to handle foreign exchange business of its clientele.
.5

Through its large network of authoriEed branches, the bank caters to the foreign exchange needs of its clientele engaged in export and import trade and the !IT0 provides rates for conversion of all major world currencies like , ! +ollar, !terling $ounds, &uro, !wiss /rancs, Fapanese 8en and other exotic currencies. The services to the customers of the 0ank include hedging of foreign currency risks by providing forward covers and various derivatives product.

INTERNATIONAL TREASUR@
"ank / "a& da has a strong presence in the Treasury Market in India as well as abroad. The overseas Money -entre 0ranches undertake the /orex treasury operations on behalf of the customers. #ll the /orex treasuries at the overseas money center branches are e@uipped with state of art technology, highly experienced and motivated staff with professional skills. These branches deal in all the major international currencies i.e. ,!T, >0$, &uro, 8en as well as other currencies. These branches undertake the following treasury related activitiesC
• • • • • • •

/orex Inter 0ank $lacementsP 0orrowings !ale & $urchase of currency on behalf of customers /orward -over 0ookings -ross -urrency !waps Interest )ate !waps AI)!B /orward )ate #rrangements A/)#MsB /orex Money Market *perations.

INTERNATIONAL TRADE
EXTERNAL COMMERCIAL "ORROWINGS
The foreign currency borrowings raised by the Indian corporates from confirmed banking sources outside India are called L&xternal -ommercial 0orrowingsL A&-0sB. These /oreign -urrency borrowings can be raised

.(

within &-0 $olicy guidelines of >ovt. of IndiaP )eserve 0ank of India applicable from time to time. &-0s includes the followingC 5. -ommercial %oans (. 7. .. 9. 2. !yndicated %oans /loatingP /ixed rate otes and 0onds Import loans, loans from the export credit agencies of other countries. /oreign -urrency -onvertible 0onds A/--0sB before conversion -ommercial loans from multilateral agencies such as I/-, #+0, -+etc.

The &-0s route is beneficial to the Indian corporates on account of followingC 5. It provides the foreign currency funds, which may not be available in India. (. The cost of funds at times works out to be cheaper as compared to the cost of rupee funds. 7. The availability of the funds form the International market is huge as compared to domestic market and corporates can raise large amount of funds at competitive prices depending on the risk perception of the International market.

$OREIGN CURRENC@ CREDITS
The /oreign currency denominated credit facilities are granted to the Indian corporations in India as well as at the M ne( Cen+&e "&anches abroad. -orporations interested in raising foreign currency funds both in India and abroad may contact in India the branches they are dealing with, the $osition Maintaining *ffices A$M*MsP #uthoriEed /oreign &xchange 0ranchesB, -orporate 0anking 0ranches, Industrial /inance branches or any of the major branch in the city. They may also contact the 0ankMs )egional
.7

*fficesP Qonal *ffices for the re@uired informationP guidelines. They may contact the International +ivision, -entral *ffice at Mumbai on the following addressC C &- &a+e O//)ce 0ank of 0aroda, 0aroda -orporate -entre, International +ivision, $lot o - ? (2, > ? 0lock, 0andra &ast, Mumbai .66 695. $ &e).n Cu&&enc( C&ed)+ u+s)de Ind)a 'ith a presence at major financial centers of the world, 0ank of 0aroda has strong foreign currency resources at Money -entre 0ranches. This enables 0ank of 0aroda to arrange for and grant /oreign -urrency -redits to Indian as well as multinational corporations at competitive rates. The foreign currency denominated %oans are granted at Money -entre 0ranches across the globe. The /oreign -urrency %oans granted to Indian -orporate are granted as per &xternal -ommercial 0orrowing A&-0B $olicy of >ovt. of India.

I.T. IN$RASTRUCTURE C IT!ENA"LED SER#ICES AT "ANK O$ "ARODA
"ankFs IT!enabled "us)ness T&ans/ &1a+) n P& .&a11eH R ll u+ / C &e "ank)n. S lu+) n ?C"SA7
•

The 0ankHs technology initiatives are clearly focused on the customer. The 0usiness Transformation $rogramme, encompassing technology, is being implemented by the 0ank with a view to providing the customer, convenience banking on (.<; basis, at major centres in
..

India and abroad, through deployment of -ore 0anking !olution with integrated delivery channels like #TM, Internet, $hone, Mobile, 1iosk, -all -entre.
•

•

/or implementation of -ore 0anking !olution, which will be a single solution across all the countries where the 0ank is operating, the 0ank has tied up with a world?class !ystem Integrator J 3ewlett $ackard A3$B. This solution is a comprehensive solution incorporating various applications like &nterprise wide >eneral %edger, )isk Management, #nti?Money %aundering, -he@ue Truncation, -redit -ards, Mutual /unds, *n?line Trading, +ata 'arehousing, -ustomer )elationship Management, )T>!, &/T, >lobal Treasury, !ecuritiEation, 3uman )esources Management !ystem, &mployee $ay )oll. 0y March (662, -0! will be rolled out in 5(9 branches across 56 major centres in India and ,.#.&. and *man. This will be taken forward to cover 266 branches J including most of the International 0ranches J by March (66;. $er current plans, the coverage will be further extended to 5=66V branches by (664?6=.

"ankFs S+a+e! /!+he!A&+ Da+a Cen+&e7
•

0ank has built and commissioned its own !tate?of?the?#rt >lobal +ata -entre A+-B in Mumbai for running its centraliEed banking solution and other applications in 5=66V branches across India and (6 other counties where the 0ank is operating. The +ata -entre will function as a central data hub of the 0ank for both its domestic and international operations. The +ata -entre has been designed and implemented by 3ewlett $ackard A3$B, its technology partner. It conforms to critical technology standards and is e@uipped with full -ommunication and etwork Infrastructure, meeting all the attributes of a Tier III +ata -entre and having certification capability for 0! ;;==.

•

W)de A&ea Ne+* &k ?WANA ! Ne+* &k)n. / "&anches unde& C"S7 • 5566V branches in India have been networked through %ease %ines, I!+ , and "!#Ts for running multiple applications under -0!. "&anch C 1-u+e&)Ga+) n7

.9

•

0ank has computeriEed operations at (2=; branches in India, out of which 952 branches have been brought under computeriEation through cluster approach.

ATM Ne+* &k7
•

The 0ankHs interconnected #TM network in India now stands at =:= across (67 centres. The 0ankHs plans are to extend this network in stages in future. The 0ank also plans to deploy low cost #TMs at )ural centers.

•

Tele!"ank)n.0 PC!"ank)n.0 An( "&anch "ank)n.7
•

-entraliEed Telebanking, $- 0anking and #ny 0ranch 0anking are available at (=. branches across ; centres.

In/ &1a+) n based In+e&ne+ C M b)le "ank)n. ?SMSA se&2)ces7
•

These services are offered to customers at over 949 branches across 57= centres. !M! and '#$?based Mobile 0anking !ervices are also provided to the customers of these branches, using mobile phone. -ustomers can get a single view of their accounts across various branchesD can obtain account view for ( months as also send re@uest for che@uebook.

"O" M ne( EI-&ess > "ankFs eIclus)2e e!Pa(1en+ P& duc+7
•

This product is available at 7.6 branches across 97 centres.

Real T)1e G& ss Se++le1en+ S(s+e1 ?RTGSA7
• •

)T>! is operational at the 0ankHs Treasury 0ranch, Mumbai. /unds transfer facility for customers is now operational at (7. branches.

U+)l)+( ")lls Pa(1en+ ?")ll Pa(A7

.2

•

This is an Internet based service for utility bill payments through 0I%%+&!1.-*M

R"IFs S-ec)al E$T7
•

This facility for Inter bank electronic funds transfer is available at (62 branches of the 0ank.

MICR P& cess)n. Cen+&es7
•

0ank of 0aroda runs 7 MI-) centres ? at #hmedabad, )ajkot and -ombater.

Ind)an Subs)d)a&)es7
•

*perations at the 0ankHs Indian !ubsidiaries ? 0*0-#)+! %td., 0*0 -apital Markets %td. A$rimary +ealershipB, 0*0 3ousing /inance %td., and 0*0 #!!&T M# #>&M& T -*M$# 8 %T+ ? are 566O computeriEed.

In+e&na+) nal O-e&a+) ns7
•

*perations at all 0ankHs overseas branches are 566O computeriEed. *perations at all *ffshore 0usiness ,nits, Foint "entures & !ubsidiaries are also 566O computeriEed. -ore banking at territory level is implemented in 4 overseas territories.

•

ANAL!SIS OF T"E S#RVE!
#nalysis for the better understanding of the 0*0 bank account holders was carried out. The purpose of analyEing was to know customer satisfaction, awareness of the products offered by the bank and that, their view about some facilities they would like to have and improvements suggested for better working of the bank and higher satisfaction. :uestionnaire method was used to carry out the survey. The survey was carried out in the different part of city of Mumbai. +ifferent types of account holders like current account holder, saving account and fixed
.;

account holders were interviewed. !ome very interesting facts came up which will be dealt in detail later. # set of 5. @uestions was used in the @uestionnaire, which varied from objective types to descriptive types of @uestions. :uestionnaire was framed and design in such a manner that it could be filled up within 9 minutes by the person thus saving time of interviewee. The sample siEe of the survey was taken to be 96. *f this 96 people (6 @uestioned were to businessperson, 59 people were servicemen and professional, 56 students and 9 housewives or other categories. :uestions ranged from getting information about loan, different account, cards, use of bank overdraft etc. 0esides the @uestionnaire, method information was also gathered by means of secondary data from sources such asC 5. 0ranches of 0ank of 0aroda. (. 0*0 websites.

FINDIN S OF T"E S#RVE!
The /)&s+ Bues+) n asked *as *he+he& +he bank acc un+ *as sa+)s/)ed *)+h +he se&2)ces / +he "ank / "a& da.
The results were astonishing. They are as underC

.4

100% 80% 60% 40% 20% 0% SATISFI D !"SATISFI D

&ach person interrogated had no @uestions or hesitation in rating services offered by bank of 0aroda as satisfactory. )eason explained why the customer were given @uick response at the 0ank of 0aroda is the uni@ue services, facility offered by bank. !ome of the facilities offered by the bank, which lead to such high satisfaction, are as followsC 5. The reason for high satisfaction rate as mentioned by sample was that on the standing instructions of the customers bank could pay bills such as telephone bills, light bills etc. with the re@uired minimum or low cost. (. !ample also said that for the purpose of bank formalities bank send their own representative, it saves the time of the customers. 7. The account holders were very well informed about the new facilities started by the bank by sending letters. .. 0ank also provides &?0anking services.

The sec nd Bues+) n asked *as *he+he& +he( had e2e& +aken a bank l anJ
The results were received areC

LOAN TAKEN "@ "USINESSMEN
.=

60% %0% 40% $0% 20% 10% 0%

60%

40% # S "&

# S

-lassically bank loans were meant for the businessman. 0ank of 0aroda has given loans to almost 26O of its customer. It is pleasing from the point of view of the bank that almost 26O of the businessmen having account with the 0*0 have taken a bank loan. Most of the bank loans taken by the businessman were for the purpose of raw materials or the purchase of machinery or for the purchase of assets for the company. !ome of them had even taken loan for starting up the business and said that the bank was very helpful for arranging for the loans.

LOANS TAKEN "@ STUDENT
0'8 0'( 0'6 0'% 0'4 0'$ 0'2 0'1 0 20% # S "& 80%

The reason for only 56O of students taking bank loans is that students do not need to take loans. Their caretakers meet most of the expenses and it is seen that in India loan taken by the students have only for the purpose of consumer durable such as computer, music system etc

O#ERALL LOAN TAKEN "@ "O" CUSTOMERS LOANS TAKEN "@ "O" CUSTOMERS

96

100% 80% 60% 40% 20% 0% 48% %2% "& # S

#s we have seen earlier that 26O of businessman have taken loan, and (6O of student have taken loan from the 0ank. *verall, almost .4O of the 0*0 customers have taken loan from the 0ank. This is a big numberD almost every second customer has taken loan from the 0ank. This is very impressive rate of loan given by the 0ank. It is assumed that loan sanctioned in the rate of .9O to 99O is a good as it should be. #s stated above the loans given by the 0ank are mainly because of attractive loan schemes offered by the 0ank. 0ecause of this attractive loan scheme facility it has been able to attract more loans than other 0anks. #nother reason for such high 0*0 success of loan scheme is very few formalities to carry out during the loan. The processing time taken by 0ank is much lower than the other 0anks. The sample interviewed told that the time taken for granting of loan scheme is almost half than taken by other 0anks. *ne more reason is extensive advertising taken up by 0ank of 0aroda, resulting in increasing in bank of 0arodaHs brand name.

An +he& Bues+) n asked *as +ha+ h * +he( * uld l)ke + -a(back +he l an +aken /& 1 +he "ankJ
The overall result is as followsC

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M* T3%8 I !T#%%M& T J ..O :,#T&)%8 I !T#%%M& T ? 7.O 8&#)%8 I !T#%%M& T J ((O %OW T%E@ LIKE TO PA@"ACK

100% 80% 60% 40% 20% 0%

10% 40%

6% 26% $4% 60% 40% ST!D "T &T) *S $4% # A*+# I"STA++, "T -!AT *+# I"STA++, "T ,&"T)+# I"STA++, "T

%0%

B!SI" SS

/rom the graph we can see that customers mostly like to pay back the loans as monthly installment. #s we see that 96O of businessman like to pay loan as monthly base. %ike them others customer also likes to pay back the loan as monthly base, students are .6O & others are 26O. The main reason for such high payback of monthly installment schemes in all customers is because they can instruct the 0ank to debit their account at every month so that they donHt feel the pressure of loans and interest. The same is the reason with businessman especially those whom take big loans which amount to high interest. !o monthly repayments can decrease the loan and interest liabilities easily.

An +he& Bues+) n asked *as *h)ch / +he "O" ca&d cus+ 1e&Fs cus+ 1e& l)ke + useJ
The results are as followsC

9(

(0% 60% %0% 40% $0% 20% 10% 0%

60% %0% $8% $0% 44% $6%
C* DIT CA*D

D BIT CA*D

B!SI" SS

ST!D "T

&T) *S

#s we can see from the graph that almost 96O of accountholders have a credit cards. -redit card often termed, as credit money is one of the products which today every bank is providing to its customer. 'e can see that businessman have the highest number of credit cards i.e. around 26O. This is because they are most likely to be using more than any other category. -redit cards are very important as during traveling customers donHt need to keep too much of cash with them and can just use the credit card as cash. -redit cards now have a ,niversal application.

When )nBu)&ed ab u+ In+e&ne+ "ank)n. used b( cus+ 1e& & n +0 &esul+s *e&e n + )n /a2 & / "ank.

(6%

24%

# S "&

-ustomers are not at all interested in using the internet banking service, because they donHt have that much of knowledge about the process that how to operate internet, how to access in it, as well as all customers donHt have their on computers so through which they can operate. #lso customers are thinking that the internet banking service is not safe.

$#ESTIONNAIRE:

97

NAME7 ? *--,$#TI* C
? ? ? ?

$)*/&!!I* #% !&)"I-& !T,+& T *T3&)! A!$&-I/8B

5. '3#T T8$& */ #--*, T +* 8*, 3#"& 'IT3 0# 1 */ 0#)*+#S
? ? ? ? ?

-,))& T #--*, T !#"I > +&$*!IT #--*, T /I<&+ #--*, T /%&<I0%& )&--,)I > +&$*!IT #--*, T *T3&) A$%&#!& !$&-I/8B

(. #)& 8*, !#TI!/I&+ 'IT3 T3& !&)"I-& $)*"I+&+ 08 T3& 0# 1 */ 0#)*+#S 8&! ? *
?

7.

'3I-3 */ T3& /*%%*'I > +&$*!IT! 8*, #)& #'#)& */S
?

/I<& +&$*!IT ? -,))& T +&$*!IT ? !#"I > +&$*!IT ? )&-,))I > +&$*!IT ? M* T3%8 I -*M& $%# ? #>)I1 0#-3#T 13#T# ? *T3&)! A$%&#!& !$&-I/8B .. 3#"& 8*, &"&) T#1& # 0# 1 %*# S
?

8&!
9.

?

* !-3&M& 8*, '&)&

9. '3I-3 */ T3& /*%%*'I > %*# #'#)& */S
? ? ? ? ? ?

3*,!I > %*# $&)!* #% %*# -* !,M&) +,)#0%& %*# %*# #>#I !T !3#)&! -*MM&)-I#% "&3I-%& %*# 0#)*+# +&!3 "I+&!3 8#T)# %*#

2. '3#T 1I + */ %*# '*,%+ 8*, %I1& T* T#1& *T3&) T3# T3*!& M& TI* &+ #0*"&S '38S

;. 3*' '*,%+ 8*, $)&/&) T* $#80#-1 T3& %*# S
? ? ?

M* T3%8 I !T#%%M& T :,#T&)%8 I !T#%%M& T 8&#)%8 I !T#%%M& T

4. +* 8*, ,!& I T&) &T 0# 1I > /#-I%IT8 $)*"I+& 08 0# 1 */ 0#)*+#S
? ?

8&! *

=. -# 8*, %I!T !*M& */ T3& !&)"I-&! '3I-3 8*, 1 *' 0# 1 */ 0#)*+# *//&)I >S

99

56. +* 8*, *' # 8 "O" -#)+S
? ? ? ? ? ? ?

0*0 &<-%,!I"& '*M& -#)+ 0*0 &<-%,!I"& 8*,T3 -#)+ 0*0 $#)#! -#)+ 0*0 >*%+ -#)+ 0*0 !I%"&) -#)+ I T&) #TI* #% +&0IT -#)+ *T3&) A$%&#!& !$&-I/8B

55. +* 8*, 3#"& # 8 I "&!TM& T !-3&M& 'IT3 0# 1 */ 0#)*+#S
? ?

8&! *

5(. +* 8*, 1 *' T3& )#T& */ I T&)&!T *//&)&+ 08 0# 1 */ 0#)*+#S
? ?

8&! *

57. I/ 8&!, $%&#!& !$&-I/8C ? 5.. 3#"& 8*, &"&) ,!&+ $&)!* #% 0# 1 *"&)+)#/TS
? ?

8&! *

92

CONCLUSION
0anking has become one of the most important tools for the success of any country. It has become became a backbone of any countries growing economy. 0anking over the years, in India has seen lots of ups and downs. Today due to liberaliEation of the economy, more and more sectors are becoming more and more competitive. 0anking is no different. 0anking sector has seen a lot of transformation in the past post liberaliEation period, it has became very important for bank to give services best to their capabilities. If the customers are not satisfied with the services provided by the bank, they will transfer their account to some other bank. )esult is loss of revenue for the bank and the loss of goodwill. ew technology needs to be introduced in the banking sector as it is utmost clear that people are not only expecting normal banking services but they want to be as their business partners and help accordingly. ew concept such as universal credit cards, debit cum #TM cards need to be promoted along with the concept of Gplastic moneyH because most of the privatiEed bank are increasingly becoming Gfee earning orientedH. Therefore, the bank has give more and more services to the people in order to have increased returns from fee?based function. $rofessionalism is getting the key word in banking sector. $eople now expect the privatiEed banks to become more and more professional rather that of earlier years where the staff has no sympathy or understanding for the time and value of the customer. $eople today demand more working hours, more services to be provided at no extra cost or minimum cost. This has led to more professional attitude by the banking people.

9;

/oreign banks have not only brought in new concept from the west but are also responsible for improving @uality standards in the banking sector. 'ith the influx of foreign bank, most of the Indian banks have felt the need of change for the betterment of services to the customers. &ven then most of the nationaliEed bank are still following the age old traditions and are having low satisfaction rates amongst its customer which results in mergers of different banks or most of the banks making heavy loses at nay expense of the government. 0anks such as S"I0 %D$C and other privatiEed banks in India are doing a terrific job in banking sector handling better human resource, adopting new technologies, bringing new concepts and maintaining a very high standards in services provided to the customers. They are even giving a run for the money to the foreign bank that everyone feels are the benchmark for measuring banking standards. $erhaps the oldest form of service sector known to human is going through a radical change not only throughout the world but also in India. The greatest beneficiary of this change is none other than the human itself.

94

EXECUTI#E SUMMAR@

?

T%e&e o' t%e (roject

The project speaks about the different types of services offered by the 0ank of 0aroda. The project tries to highlight the awareness of the customers in respect to various products and services offered by the 0ank of 0aroda. It also tries to find out satisfaction rate amongst its customer. ? B)*+i*g ,ce*)rio

0anking system has improved tremendously over the years. 'ith the invasion of foreign bank on Indian soil the outlook pf banking sector in India has changed dramatically. +ue to the professionalism showed by the private banks in India it has been able to give other foreign bank run for its money. Today the banks are becoming more technology oriented rather than work force oriented. ew concepts are coming in day in day out. 0ank today are providing services to the best of their ability and in this way had benefited the common man. ? Sur-e.

/or knowing the satisfaction amongst its client and awareness of 0*0 products and services know and used by the customers of the 0ank of 0aroda a survey was carried out in the city of Mumbai. The sample siEe selected for the survey was kept at 96. The account holder which included individual having current account, saving account, and student having saving account. :uestionnaire method was used for primary data collection procedure. !econdary data collected from other sources.

9=

?

Reco&&e*d)tio*

!urvey was analyEed and it is recommended as it improving the awareness amongst the customers regarding 0anks products and services and how banks serve well. ? /o*c0u,io*

To conclude banking sector is the backbone of any economy. !ervices offered by them go a long way in upliftment of the society. In this world of high competition where banking too faces very high competition, if has to survive has to serve its customer to the best of their ability.

26

"I"LIOGRAP%@

"OOK "ANKING T%EOR@ AND PRACTICES ! K.C S%EK%AR

MAGAEINE "USINESS INDIA "USINESS TODA@ WE"SITE WWW.GOOGLE.COM WWW."ANKO$"ARODA.COM NEWSPAPER DNA

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doc_928987344.doc