netrashetty

Netra Shetty
Organisational Structure of Convergys Corp. : Convergys Corporation (NYSE: CVG) is a corporation based in Cincinnati, Ohio that provides customer relationship management services, consulting and professional services, billing services, and self-care technology. Most of its clients are companies in the telecommunications, financial services, technology, government, and employee care markets.

The business has nearly 75,000 employees and clients in more than 70 countries, speaking more than 35 languages, from 85 sites across North America, Europe, the Middle East, India and Asia (most notably in the India and the Philippines), the Pacific, and Latin America.

Convergys provides support to companies like General Motors and Comcast.
[edit] History

The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies.

Convergys sold its Human Resources Management line of business to NorthgateArinso in 2010.


2
CEO
Jeffrey Fox
3
Chairman of the Board
Philip Odeen
2
Director
David Whitwam
5
Director
Richard Wallman
3
Director
Thomas Monahan
3
Director
Zoe Baird
4
Director
Willard Brittain
Director
Joseph Gibbs
Director
Barry Rosenstein
5
Director
John Barrett
2
Director
David Dillon
2
Director
Richard Devenuti
2
Director
Sidney Ribeau
CFO
Earl Shanks
CIO
JG
Customer Management
CS
Customer Management Line of ...
AA
13
Human Resources Management
John Gibson
Information Management
RL
2
Information Management Inter...
JHJ
2
North America
JB
Legal
KB
Human Resource
CH
Relationship Technology Mana...
MB
Treasurer, Control
TW
 
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Organisational Structure Advantages

1) Codified structure

2) Avoid Camouflage

3) Effective and productive work flow

4) Accountability and sustainability in the business
 
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