NOW BOND-DON-RAJ TALKS

STRUCTURED APPROACH TO PRESENTING PhD THESES:

INTRODUCTION
Ideally, PhD research in management or a related field should:
cover a field which fascinates the candidate sufficiently for him or her to endure years of hard and solitary work;
build on the candidate's previous studies, for example, his or her course work in a Master's degree;
be in an area of `warm' research activity rather than in a `cold', overworked area or in a `hot', too-competitive, soon-to-be extinguished area;
be in an area near the main streams of a discipline and not at the margins of a discipline or straddling two disciplines - being near the main streams makes it easier to find thesis examiners, to gain academic positions, and to get acceptance of journal articles about the research;
be manageable, producing interesting results and a thesis in the shortest time possible;
have accessible sources of data;
open into a program of research projects after the PhD is completed; and
provide skills and information for obtaining a job in a non-research field, if a research or academic job is not available or not desired.

Whatever research a PhD candidate finally chooses to do, he or she must record the research in a thesis. This note is written for PhD candidates in management or a related field and their supervisors and outlines a structure for a five chapter PhD thesis. The structure is summarised in figure 1 and in table 1. Other writers have provided general procedures for the many parts of the PhD research process (for example, Davis & Parker 1979; Phillips & Pugh 1987; Perry 1990), but these notes concentrate on the PhD thesis itself and do so more comprehensively and with far more examples than other writers (for example, Clark 1986; Pratt 1984; Witcher 1990). That is, this paper addresses the problem:

How should PhD candidates and their supervisors present the thesis?
This problem is clearly important for PhD candidates. Many universities provide little guidance to candidates, prompting the criticism that, at one university, `the conditions for the award of degrees in the Graduate Study section of the calendar give more precise information on the size of the paper to be used and the margins to be left on each side of the sheet than on the university's understanding of what a thesis is' (Massingham 1984, p. 15). By using the structure developed below, a candidate will ensure his or her PhD thesis demonstrates the key requirements of a PhD thesis (Moses 1985):

a distinct contribution to a body of knowledge through an original investigation or testing of ideas, worthy in part of publication (see chapter 5 described below) -this is usually the most important criterion for a PhD;
competence in research processes, including an understanding of, and competence in, appropriate research techniques and an ability to report research (see chapters 3 and 4, plus the whole report format); and
mastery of a body of knowledge , including an ability to make critical use of published work and source materials (see chapter 2) with an appreciation of the relationship of the special theme to the wider field of knowledge (see chapters 2 and 5).

The candidate should ask to see a copy of the letter sent to examiners to determine the priorities of his or her faculty for the three criteria above and if the faculty has additional criteria (Nightingale 1992). As well, a supervisor may be able to produce copies of previous examiners' reports.
The foundations for the structured approach were the writer's own doing, supervising, examining and adjudicating conflicting examiners' reports of many master's and PhD theses in management and related fields at several Australian universities, and examining requests for transfer from master's to PhD research, together with comments from the people listed in the acknowledgments section.

The paper has two parts. Firstly, the five chapter structure is introduced, possible changes to it are justified and writing style is considered. In the second part, each of the five chapters and their sections are described in some detail: introduction, literature review, methodology, analysis of data, and findings and implications.

Delimitations. The structured approach may be limited to PhDs in management areas such as marketing and strategic management which involve common quantitative and qualitative methodologies. That is, the structure may not be appropriate for PhDs in other areas or for management PhDs using relatively unusual methodologies such as historical research designs. Moreover, the structure is a starting point for thinking about how to present a thesis rather than the only structure which can be adopted, and so it is not meant to inhibit the creativity of PhD researchers. Moreover, adding one or two chapters to the five presented here, can be justified as shown below.

Another limitation of the approach is that it is restricted to presenting the final thesis. This paper does not address the techniques of actually writing a thesis (however, appendix I describes three little-known keys to writing a thesis). Moreover, the approach in this paper does not refer to the actual sequence of writing the thesis, nor is it meant to imply that the issues of each chapter have to be addressed by the candidate in the order shown. For example, the hypotheses at the end of chapter 2 are meant to appear to be developed as the chapter progresses, but the candidate might have a good idea of what they will be before he or she starts to write the chapter. And although the methodology of chapter 3 must appear to be been selected because it was appropriate for the research problem identified and carefully justified in chapter 1, the candidate may have actually selected a methodology very early in his or her candidature and then developed an appropriate research problem and justified it. Moreover, after a candidate has sketched out a draft table of contents for each chapter, he or she should begin writing the `easiest parts' of the thesis first as they go along, whatever those parts are - and usually introductions to chapters are the last to written (Phillips & Pugh 1987, p. 61). But bear in mind that the research problem, limitations and research gaps in the literature must be identified and written down before other parts of the thesis can be written, and section 1.1 is one of the last to be written. Nor is this structure meant to be the format for a PhD research proposal - one proposal format is provided in Parker and Davis (1979), and another related to the structure developed below is in appendix II. How to write an abstract of a thesis is described in appendix VI.

Table 1 Sequence of a five chapter PhD thesis



Title page
Abstract (with keywords)
Table of contents
List of tables
List of figures
Abbreviations
Statement of original authorship
Acknowledgments

1 Introduction
1.1 Background to the research
1.2 Research problem and hypotheses
1.3 Justification for the research
1.4 Methodology
1.5 Outline of the report
1.6 Definitions
1.7 Delimitations of scope and key assumptions
1.8 Conclusion

2 Literature review
2.1 Introduction
2.2 (Parent disciplines/fieldss and classification models)
2.3 (Immediate discipline, analytical models and research questions or hypotheses)
2.4 Conclusion

3 Methodology
3.1 Introduction
3.2 Justification for the paradigm and methodology
3.3 (Research procedures)
3.4 Ethical considerations
3.5 Conclusion

4 Analysis of data
4.1 Introduction
4.2 Subjects
4.3 (Patterns of data for each research question or hypothesis)
4.4 Conclusion

5 Conclusions and implications
5.1 Introduction
5.2 Conclusions about each research question or hypothesis
5.3 Conclusions about the research problem
5.4 Implications for theory
5.5 Implications for policy and practice
5.5.1 Private sector managers
5.5.2 Public sector policy analysts and managers
5.6 Limitations
5.7 Further research

Bibliography

Appendices

BASICS OF STRUCTURE AND STYLE
A five chapter structure can be used to effectively present a PhD thesis, and it is summarised in figure 1 and table 1.



Figure 1 Model of the chapters of a PhD thesis

In brief, the thesis should have a unified structure (Easterby-Smith et al. 1991). Firstly, chapter 1 introduces the core research problem and then `sets the scene' and outlines the path which the examiner will travel towards the thesis' conclusion. The research itself is described in chapters 2 to 5:

the research problem and hypotheses arising from the body of knowledge developed during previous research (chapter 2),
methods used in this research to collect data about the hypotheses (chapter 3),
results of applying those methods in this research (chapter 4), and
conclusions about the hypotheses and research problem based on the results of chapter 4, including their place in the body of knowledge outlined previously in chapter 2 (chapter 5).
This five chapter structure can be justified. Firstly, the structure is a unified and focussed one, and so addresses the major fault of postgraduate theses in a survey of 139 examiners' reports, that is, it clearly addresses those examiners' difficulty in discerning what was the `thesis' of the thesis? `Supervisors need to emphasise throughout students' candidacies that they are striving in the thesis to communicate one big idea' (Nightingale 1984, p. 174), and that one big idea is the research problem stated on page 1 or 2 of the thesis and explicitly solved in chapter 5. Easterby-Smith et al. (1991) also emphasise the importance of consistency in a PhD thesis, and Phillips and Pugh (1987, p. 38) confirm that a thesis must have a thesis or a `position'. Secondly, the structure carefully addresses each of the 31 requirements of an Australian PhD thesis outlined by an authority in a publication of the Higher Education Research and Development Society of Australia (Moses 1985, pp. 32-34). Thirdly, the structure is explicitly or implicitly followed by many writers of articles in prestigious academic journals such as The Academy of Management Journal and Strategic Management Journal (for example, Datta et al. 1992). Fourthly, the structure has been the basis of several PhD and masters theses at Australian universities that were completed in minimum time and passed by examiners with none or negligible revisions required. Fifthly, the structure is much like that which will be used by candidates later in their career, to apply for research grants (Krathwohl 1977; Poole 1993). Finally, by reducing time wasted on unnecessary tasks or on trying to demystify the PhD process, the five chapter structure provides a mechanism to shorten the time taken to complete a PhD, an aim becoming desired in many countries (Cude 1989).

Justified changes to the structure. Some changes to the five chapter structure could be justified. For example, a candidate may find it convenient to expand the number of chapters to six or seven because of unusual characteristics of the analysis in his or her research; for example, a PhD might consist of two stages: some qualitative research reported in chapters 3 and 4 of the thesis described below, which is then followed by some quantitative research to refine the initial findings reported in chapters 5 and 6; the chapter 5 described below would then become chapter 7. In addition, PhD theses at universities that allow its length to rise from a minimum length of about 50 000 to 60 000 words (Phillips & Pugh 1987), say, through a reasonable length of about 70 000 to 80 000 words, up to the upper limit 100 000 words specified by some established universities like the University of Queensland and Flinders University, may have extra chapters added to contain the extended reviews of bodies of knowledge in those huge theses. In brief, in some theses, the five chapters may become five sections with one or more chapters within each of them, but the principles of the structured approach should remain. That is, PhD research must remain an essentially creative exercise. Nevertheless, the five chapter structure provides a starting point for understanding what a PhD thesis should set out to achieve, and also provides a basis for communication between a candidate and his or her supervisor.

As noted above, the five chapter structure is primarily designed for PhDs in management or related fields using common methodologies. Qualitative methodologies such as case studies and action research (Perry & Zuber-Skerritt 1992; 1994) can fit into the structure, with details of how the case study or the action research project being presented in chapter 3 and case study details or the detailed report of the action research project being placed in appendices. In theses using the relatively qualitative methodologies of case studies or action research, the analysis of data in chapter 4 becomes a categorisation of data in the form of words, with information about each research question collected together with some preliminary reflection about the information. That is, the thesis still has five chapters in total, with chapter 4 having preliminary analysis of data and chapter 5 containing all the sections described below. Appendix III discusses in more detail the difficult task of incorporating an action research project into a PhD thesis.

Links between chapters. Each chapter described below should stand almost alone. Each chapter (except the first) should have an introductory section linking the chapter to the main idea of the previous chapter and outlining the aim and the organisation of the chapter. For example, the core ideas in an introduction to chapter 3 might be:

Chapter 2 identified several research questions; chapter 3 describes the methodology used to provide data to investigate them. An introduction to the methodology was provided in section 1.4 of chapter 1; this chapter aims to build on that introduction and to provide assurance that appropriate procedures were followed. The chapter is organised around four major topics: the study region, the sampling procedure, nominal group technique procedures, and data processing.

The introductory section of chapter 5 (that is, section 5.1) will be longer than those of other chapters, for it will summarise all earlier parts of the thesis prior to making conclusions about the research described in those earlier parts; that is, section 5.1 will repeat the research problem and the research questions/hypotheses. Each chapter should also have a concluding summary section which outlines major themes established in the chapter, without introducing new material. As a rough rule of thumb, the five chapters have these respective percentages of the thesis' words: 5, 30, 15, 25 and 25 percent.

Style

As well as the structure discussed above, examiners also assess matters of style (Hansford & Maxwell 1993). Within each of the chapters of the thesis, the spelling, styles and formats of Style Manual (Australian Government Publishing Service 1988) and of the Macquarie Dictionary should be followed scrupulously, so that the candidate uses consistent styles from the first draft and throughout the thesis for processes such as using bold type, underlining with italics, indenting quotations, single and double inverted commas, making references, spaces before and after side headings and lists, and gender conventions. Moreover, using the authoritative Style Manual provides a defensive shield against an examiner who may criticise the thesis from the viewpoint of his or her own idiosyncratic style. Some pages of Style Manual (Australian Government Publishing Service 1988) which are frequently used by PhD candidates are listed in appendix IV.

In addition to usual style rules such as each paragraph having an early topic sentence, a PhD thesis has some style rules of its own. For example, chapter 1 is usually written in the present tense with references to literature in the past tense; the rest of the thesis is written in the past tense as it concerns the research after it has been done, except for the findings in chapter 5 which are presented in the present tense. More precisely for chapters 2 and 3, schools of thought and procedural steps are written of in the present tense and published researchers and the candidate's own actions are written of in the past tense. For example: 'The eclectic school has [present] several strands. Smith (1990) reported [past] that...' and `The first step in content analysis is [present] to decide on categories. The researcher selected [past] ten documents...'

In addition, value judgements and words should not be used in the objective pursuit of truth that a thesis reports. For example, `it is unfortunate', `it is interesting', `it is believed', and `it is welcome' are inappropriate. Although first person words such as `I' and `my' are now acceptable in a PhD thesis (especially in chapter 3 of a thesis within the interpretive paradigm), their use should be controlled - the candidate is a mere private in an army pursuing truth and so should not overrate his or her importance until the PhD has been finally awarded. In other words, the candidate should always justify any decisions where his or her judgement was required (such as the number and type of industries surveyed and the number of points on a likert scale), acknowledging the strengths and weaknesses of the options considered and always relying upon as many references as possible to support the decision made. That is, authorities should be used to back up any claim of the researcher, if possible. If the examiner wanted to read opinions, he or she could read letters to the editor of a newspaper.

Moreover, few if any authorities in the field should be called `wrong', at the worst they might be called `misleading'; after all, one of these authorities might be an examiner and have spent a decade or more developing his or her positions and so frontal attacks on those positions are likely to be easily repulsed. Indeed, the candidate should try to agree with the supervisor on a panel of likely people from which the university will select the thesis examiner so that only appropriate people are chosen. After all, a greengrocer should not examine meat products and an academic with a strong positivist background is unlikely to be an appropriate examiner of a qualitative thesis, for example (Easterby-Smith et al. 1991), or an examiner that will require three research methods is not chosen for a straightforward thesis with one. That is, do not get involved in the cross fire of `religious wars' of some disciplines. Moreover, this early and open consideration of examiners allows the candidate to think about how his or her ideas will be perceived by likely individual examiners and so express the ideas in a satisfactory way, for example, explain a line of argument more fully or justify a position more completely. That is, the candidate must always be trying to communicate with the examiners in an easily-followed way.

This easily-followed communication can be achieved by using several principles. Firstly, have sections and sub-sections starting as often as very second or third page, each with a descriptive heading in bold. Secondly, start each section or sub-section with a phrase or sentence linking it with what has gone before, for example, a sentence might start with `Given the situation described in section 2.3.4' or `Turning from international issues to domestic concerns,...' Thirdly, briefly describe the argument or point to be made in the section at its beginning, for example, `Seven deficiencies in models in the literature will be identified'. Fourthly, make each step in the argument easy to identify with a key term in italics or the judicious use of `firstly', `secondly', or `moreover', `in addition', `in contrast' and so on. Finally, end each section with a summary, to establish what it has achieved; this summary sentence or paragraph could be flagged by usually beginning it with `In conclusion,..' or `In brief,...' In brief, following these five principles will make arguments easy to follow and so guide the examiner towards agreeing with a candidate's views.

Another PhD style rule is that the word `etc' is too imprecise to be used in a thesis. Furthermore, words such as `this', `these', `those' and `it' should not be left dangling - they should always refer to an object; for example, `This rule should be followed' is preferred to `This should be followed'. Some supervisors also suggest that brackets should rarely be used in a PhD thesis - if a comment is important enough to help answer the thesis' research problem, then it should be added in a straightforward way and not be hidden within brackets as a minor concern to distract the examiner away from the research problem.

As well, definite and indefinite articles should be avoided where possible, especially in headings; for example, `Supervision of doctoral candidates' is more taut and less presumptuous than `The supervision of doctoral candidates'. Paragraphs should be short; as a rule of thumb, three to four paragraphs should start on each page if my preferred line spacing of 1.5 and Times Roman 12 point font is used to provide adequate structure and complexity of thought on each page. (A line spacing of 2 and more paragraphs per page make a thesis appear disjointed and `flaky', and a sanserif font is not easy to read.) A final note of style is that margins should be those nominated by the university or those in Style Manual (Australian Government Publishing Service 1988).

The above comments about structure and style correctly imply that a PhD thesis with its readership of three examiners is different from a book which has a very wide readership (Derricourt 1992), and from shorter conference papers and journal articles which do not require the burden of proof and references to broader bodies of knowledge required in PhD theses. Candidates should be aware of these differences and could therefore consider concentrating on completing the thesis before adapting parts of it for other purposes. However, it must be admitted that presenting a paper at a conference in a candidature may lead to useful contacts with the `invisible college' (Rogers 1983, p. 57) of researchers in a field, and some candidates have found referees' comments on articles submitted for publication in journals during their candidacy, have improved the quality of their thesis' analysis (and publication has helped them get a job). Nevertheless, several supervisors suggest that it is preferable to concentrate on the special requirements of the thesis and adapt it for publication after the PhD has been awarded or while the candidate has temporary thesis `writer's block'.

The thesis will have to go through many drafts (Zuber-Skerritt & Knight 1986). The first draft will be started early in the candidature, be crafted after initial mindmapping and a tentative table of contents of a chapter and a section, through the `right', creative side of the brain and will emphasise basic ideas without much concern for detail or precise language. Supervisors and other candidates should be involved in the review of these drafts because research has shown that good researchers ` require the collaboration of others to make their projects work, to get them to completion' (Frost & Stablein 1992, p. 253), and that social isolation is the main reason for withdrawing from postgraduate study (Phillips & Conrad 1992). By the way, research has also shown that relying on just one supervisor can be dangerous (Conrad, Perry & Zuber-Skerritt 1992; Phillips & Conrad 1992).

Facilitating the creative first drafts of sections, the relatively visible and structured `process' of this paper's structure allows the candidate to be more creative and rigorous with the `content' of the thesis than he or she would otherwise be. After the first rough drafts, later drafts will be increasingly crafted through the `left', analytical side of the brain and emphasise fine tuning of arguments, justification of positions and further evidence gathering from other research literature
 
Deadly Sins As per Gandhiji

Wealth Without Work

This refers to the practice of getting something for nothing - manipulating markets and assets so you don't have to work or produce added value, just manipulate people and things. Today there are professions built around making wealth without working, making much money without paying taxes, benefiting from free government programs without carrying a fair share of the financial burdens, and enjoying all the perks of citizenship of country and membership of corporation without assuming any of the risk or responsibility.

How many of the fraudulent schemes that went on in the 1980s, often called the decade of greed, were basically get-rich-quick schemes or speculations promising practitioners, "You don't even have to work for it"? That is why I would be very concerned if one of my children went into speculative enterprises or if they learned how to make a lot of money fast without having to pay the price by adding value on a day-to-day basis.

Some network marketing and pyramidal organizations worry me because many people get rich quick by building a structure under them that feeds them without work. They are rationalized to the hilt; nevertheless the overwhelming emotional motive is often greed: "You can get rich without much work. You may have to work initially, but soon you can have wealth without work." New social mores and norms are cultivated that cause distortions in their judgement.

Justice and judgement are inevitably inseparable, suggesting that to the degree you move away from the laws of nature, your judgement will be adversely affected. You get distorted notions. You start telling rational lies to explain why things work or why they don't. You move away from the law of "the farm" into social / political environments.

When we read of organisations in trouble, we often hear the sad confessions of executives who tell of moving away from natural laws and principles for a period of time and begin overbuilding, over borrowing, and over speculating, not really reading the stream or getting objective feedback, just hearing a lot of self-talk internally. Now they have a high debt to pay. They may have to work hard just to survive - without hope of being healthy for five years or more. It's back to the basics, hand to the plow. And many of these executives, in earlier days, were critical of the conservative founders of the corporations who stayed close to the fundamentals and preferred to stay small and free of debt.

Pleasure Without Conscience

The chief query of the immature, greedy, selfish, and sensuous has always been, "What's in it for me? Will this please me? Will it ease me?" Lately many people seem to want these pleasures without conscience or sense of responsibility, even abandoning or utterly neglecting spouses and children in the name of doing their thing. But independence is not the most mature state of being - it's only a middle position on the way to interdependence, the most advanced and mature state. To learn to give and take, to live selflessly, to be sensitive, to be considerate, is our challenge. Otherwise there is no sense of social responsibility or accountability in our pleasurable activities.

The ultimate costs of pleasures without conscience are high as measured in terms of time and money, in terms of reputation and in terms of wounding the hearts and minds of other people who are adversely affected by those who just want to indulge and gratify themselves in the short term. It's dangerous to be pulled or lulled away from natural law without conscience. Conscience is essentially the repository of timeless truths and principles - the internal monitor of natural law.

A prominent, widely published psychologist worked to align people with their moral conscience in what was called "integrity therapy." He once told me that he was a manic-depressive. "I knew I was getting suicidal," he said. "Therefore, I committed myself to a mental institution. I tried to work out of it, neutralize it, until I reached the point where I could leave the hospital. I don't do clinical work now because it is too stressful. I mostly do research. And through my own struggle, I discovered that integrity therapy was the only way to go. I gave up my mistress, confessed to my wife, and had peace for the first time in my life. ""

Pleasure without conscience is one of the key temptations for today's executives. Sometimes on airplanes I'll scan the magazines directed at executives, noting the advertisements. Many of these ads, perhaps two-thirds of them, invite executives to indulge themselves without conscience because they "deserve it" or have "earned it" or "want it," and why not "give in" and "let it all hang out"? The seductive message is, "You've arrived. You are now a law unto yourself. You don't need a conscience to govern you anymore." And in some ads you see sixty-year-old men with attractive thirty-year old women, the "significant others" who accompany some executives to conventions. Whatever happened to spouses? What happened to the social mores that make cheating on spouses illegitimate behaviour?

Knowledge Without Character

As dangerous as a little knowledge is, even more dangerous is much knowledge without a strong, principled character. Purely intellectual development without commensurate internal character development makes as much sense as putting a high-powered sports car in the hands of a teenager who is high on drugs. Yet all too often in the academic world, that's exactly what we do by not focusing on the character development of young people.

One of the reasons I'm excited about taking the Seven Habits into the schools is that it is character education. Some people don't like character education because, they say, "that's your value system." But you can get a common set of values that everyone agrees on. It is not that difficult to decide, for example, that kindness, fairness, dignity, contribution, and integrity are worth keeping. No one will fight you on those. So let's start with values that are unarguable and infuse them in our education system and in our corporate training and development programs. Let's achieve a better balance between the development of character and intellect.

The people who are transforming education today are doing it by building consensus around a common set of principles, values, and priorities and debunking the high degree of specialization, departmentalization, and partisan politics.

Commerce (Business) Without Morality (Ethics)

In his book Moral Sentiment, which preceded Wealth of Nations, Adam Smith explained how foundational to the success of our systems is the moral foundation : how we treat each other, the spirit of benevolence, of service, of contribution. If we ignore the moral foundation and allow economic systems to operate without moral foundation and without continued education, we will soon create an amoral, if not immoral, society and business. Economic and political systems are ultimately based on a moral foundation.

To Adam Smith, every business transaction is a moral challenge to see that both parties come out fairly. Fairness and benevolence in business are the underpinnings of the free enterprise system called capitalism. Our economic system comes out of a constitutional democracy where minority rights are to be attended to as well. The spirit of the Golden Rule or of win-win is a spirit of morality, of mutual benefit, of fairness for all concerned. Paraphrasing one of the mottos of the Rotary Club, "Is it fair and does it serve the interests of all the stakeholders?" That's just a moral sense of stewardship toward all of the stakeholders.

I like that Smith says every economic transaction. People get in trouble when they say that most of their economic transactions are moral. That means there is something going on that is covert, hidden, secret. People keep a hidden agenda, a secret life, and they justify and rationalize their activities. They tell themselves rational lies so they don't have to adhere to natural laws. If you can get enough rationalization in a society, you can have social mores or political wills that are totally divorced from natural laws and principles.

I once met a man who for five years served as the "ethics director" for a major aerospace company. He finally resigned the post in protest and considered leaving the company, even though he would lose a big salary and benefit package. He said that the executive team had their own separate set of business ethics and that they were deep into rationalization and justification. Wealth and power were big on their agendas, and they made no excuse for it anymore. They were divorced from reality even inside their own organization. They talked about serving the customer while absolutely mugging their own employees.

Science Without Humanity

If science becomes all technique and technology, it quickly degenerates into man against humanity. Technologies come from the paradigms of science. And if there's very little understanding of the higher human purposes that the technology is striving to serve, we becomes victims of our own technocracy. We see otherwise highly educated people climbing the scientific ladder of success, even though it's often missing the rung called humanity and leaning against the wrong wall.

The majority of the scientists who ever lived or living today, and they have brought about a scientific and technological explosion in the world. But if all they do is superimpose technology on the same old problems, nothing basic changes. We may see an evolution, an occasional "revolution" in science, but without humanity we see precious little real human advancement. All the old inequities and injustices are still with us.

About the only thing that hasn't evolved are these natural laws and principles - the true north on the compass. Science and technology have changed the face of most everything else. But the fundamental things still apply, as time goes by.

Religion Without Sacrifice

Without sacrifice we may become active in a church but remain inactive in its gospel. In other words, we go for the social facade of religion and the piety of religious practices. There is no real walking with people or going the second mile or trying to deal with our social problems that may eventually undo our economic system. It takes sacrifice to serve the needs of other people - the sacrifice of our own pride and prejudice, among other things.

If a church or religion is seen as just another hierarchical system, its members won't have a sense of service or inner workship. Instead they will be into outward observances and all the visible accoutrements of religion. But they are neither God-centered nor principle-centered.

The principles of three of the Seven Habits pertain to how we deal with other people, how we serve them, how we sacrifice for them, how we contribute. Habits 4, 5 and 6 - win-win interdependency, empathy, and synergy - require tremendous sacrifice. I've come to believe that they require a broken heart and a contrite spirit - and that, for some, is the ultimate sacrifice. For example, I once observed a marriage where there were frequent arguments. One thought came to me : "These two people must have a broken heart and a contrite spirit toward each other or this union will never last." You can't have a oneness, a unity, without humility. Pride and selfishness will destroy the union between man and god, between man and woman, between man and man, between self and self.

The great servant leaders have that humility, the hallmark of inner religion. I know a few CEOs who are humble servant leaders - who sacrifice their pride and share their power - and I can say that their influence both inside and outside their companies is multiplied because of it. Sadly, many people want "religion," or at least the appearance of it, without any sacrifice. They want more spirituality but would never miss a meal in meaningful fasting or do one act of anonymous service to achieve it.

Politics Without Principle

If there is no principle, there is no true north, nothing you can depend upon. The focus on the personality ethic is the instant creation of an image that sells well in the social and economic marketplace.

You see politicians spending millions of dollars to create an image, even though it's superficial, lacking substance, in order to get votes and gain office. And when it works, it leads to a political system operating independently of the natural laws that should govern - - that are built into the Declaration of Independence : "We hold these Truths to be self-evident, that all Men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty, and the Pursuit of Happiness . . . . "

In other words, they are describing self-evident, external, observable, natural, unarguable, self-evident laws: "We hold these Truths to be self-evident." The key to a healthy society is to get the social will, the value system, aligned with correct principles. You then have the compass needle pointing to true north - true north representing the external or the natural law - and the indicator says that is what we are building our value system on : they are aligned.

But if you get a sick social will behind the political will that is independent of principle, you could have a very sick organization or society with distorted values. For instance, the professed mission and shared values of criminals who rape, rob and plunder might sound very much like many corporate mission statements, using such words as "teamwork," "cooperation," "loyalty," "profitability," "innovation," and "creativity." The problem is that their value system is not based on a natural law.

Figuratively, inside many corporations with lofty mission statements, many people are being mugged in broad daylight in front of witnesses. Or they are being robbed of self-esteem, money, or position without due process. And if there is no social will behind the principles of due process, and if you can't get due process, you have to go to the jury of your peers and engage in counterculture sabotage.

In the movie The Ten Commandments, Moses says to the pharaoh, "We are to be governed by God's law, not by you." In effect he's saying, "We will not be governed by a person unless that person embodies the law." In the best societies and organizations, natural laws and principles govern - that's the Constitution - and even the top people must bow to the principle. No one is above it.

The Seven Habits will help you avoid these Seven Deadly Sins.
And if you don't buy into the Seven Habits, try the Ten Commandments.


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Chapter 9 - Principle-Centered Power - Page 108

To some, these principles and the ideals they represent are readily attributable to notable leaders of distinction such as Mahatma Gandhi, but they are harder to find in the much more common experiences of everyday living. In response to this concern, Gandhi replied, "I claim to be no more than an average man with less than average ability. I am not a visionary. I claim to be a practical idealist. Nor can I claim any special merit for what I have been able to achieve with laborious research. I have not the shadow of a doubt that any man or woman can achieve what I have, if he or she would make the same effort and cultivate the same hope and faith.
 
INTEGRITY – The new leadership story

We found that the best leadership lessons were learned from experience, the key lesson is the absolute importance of Integrity. We learned that if leaders don’t have Integrity, nothing else matters much.

The definition of Integrity is: “comprises the personal inner sense of 'wholeness' deriving from honesty and consistent uprightness of character” This is OK, but this from Howard Adamsky, in his article A New Day for American Leadership is far better, “…leadership is part vision, part art, part science, part experience, part faith and part know-how, all bound together in an ironclad package called integrity.”

Leadership Integrity, always important for Business success, is now critical. We are experiencing a seminal change in the business environment - from the Information Age to the New/Knowledge Economy, yet the news is filled with CEOs who are falling from grace and there is talk of a “leadership crisis”.

Leadership integrity lost

There has been a continuing erosion of trust across numerous business sectors in America according to the Golin/Harris Trust Survey.

Nearly 70 per cent of survey respondents said, “I don’t know whom to trust anymore” and said they will “hold businesses to a higher standard in their behaviour and communications.”
February 2002.

Despite much advice from the $15 Billion Leadership Industry (business schools, seminars, books, tapes, journals), it seems that many so called leadership experts; business books and publications failed us.

A major Business School had a business case on the success of Enron.
Bernie Ebbers and Ken Lay are profiled in a book on the best leaders.
In a major business magazine’s list of most admired companies for 2000, Enron ranked first in quality of management -- ahead of even GE.
BusinessWeek to its credit chronicled what some management gurus said about Enron, before and after its collapse.
We must be careful of a Business-School-Media-Corporate-Complex. Perhaps in concept similar to the Military-Industrial-Complex President Eisenhower warned about.

This Complex seems to have engaged in a groupthink of enormous proportions – professors, consultants, journalists, students and executives all feeding on the same diet of best practices, theories and leadership theories.

Business schools taught Ethics as a sideline.
Many companies have lofty Mission Statements and Operating Practices statements that address ethics, but do little enforcement.
Journalists gave interviews to glitzy executives who brag about how they improve profits.
Executives courted analysts to improve stock ratings.
Business leaders’ reputation declined for some time. The 1980s brought a seemingly endless parade of mindless downsizing, reengineering, reorganizing and inauthentic PR all focused on satisfying the investment community. Corporate leaders excelled at Investor Relations and failed in the vital relationships with their people and customers.

We observed people as they moved up the hierarchy, receiving more perks, they became consumed with their own importance. Position and rank became more important than anything. One of my bosses said, “You know why the guys at the top have large offices? It is to house their huge egos.”

It takes courage to be an authentic leader. You must be willing to honestly look at and acknowledge your weaknesses.

Many would-be authentic leaders are out there pleading, trotting, temporizing, putting out fires, trying to avoid too much heat. They’re peering at a landscape of bottom lines. They’re money changers lost in a narrow orbit. They resign. They burn out. They decide not to run or serve. They’re organization Houdinis, surrounded by sharks or shackled in a water cage, always managing to escape, miraculously, to make more money via the escape clauses than they made in several years of work. They motivate people through fear, by following trends or by posing as advocates of “reality” which they cynically make up as they go along.
Warren Bennis (Forward in Counterfeit Leadership)


Profile of the 21st century leader
While leadership is vital to corporate performance, there is a growing realization that effective, trustworthy leaders are absolutely crucial to be successful in the future. In addition, leader characteristics are dramatically different than past leaders, even the recent past.

Command and control is out, organizations are flatter, the competitive landscape is chaotic, people want meaningful work, and customers are in control. This transition is frequently compared to the Industrial and Information Economies, but the breadth of changes are so dramatic, little precedent exists.

Through our experience and research we defined 21st century leader characteristics needed in an increasingly changing business landscape. Leaders need to continuously adapt to their overall context. Application of these characteristics is more art than science.


While all characteristics are needed, Integrity is vital. Most companies are not ethically (and now financially) bankrupt like Enron, but we still have leaders lacking credibility. Lack of Integrity must not be tolerated. Otherwise everything else that contributes to corporate success will suffer.

Leadership integrity guidelines
Integrity is a delicate jewel. Building integrity in leaders and organizations takes time and cannot be feigned. You must feel it in your gut, in your core beliefs that being honest and trustworthy is the right business practice. If you feel that integrity is only a route to financial success, you are doomed to failure.

Not financial acumen. Not vision. Not creativity. What employees want most from their business leaders are basic principles in practice such as honesty, integrity, ethics and caring, according to the results of a survey conducted by Right Management Consultants.

Consider these suggestions as you build integrity within your leadership team. They are aimed at integrating Integrity within the organizational culture. You must address “the way we do things here in company x”, or the norms governing how people make decisions each day.

Integrity starts with the Board of Directors who develops an ethical practices statement and demand adherence. Violators must be publicly admonished similar to what Jack Welch did at GE.
Insure these practices flow easily throughout the culture and are embedded in the formal and informal company practices
Stop the scoundrels at the gate – when recruiting leadership positions, use new approaches to reviews and assessments designed to surface integrity issues. Bristol-Myers, Pfizer and smaller companies such as Spartan Stores are using innovative approaches to filter out candidates with Integrity issues.
Put Integrity components in compensation/incentives programs for all, not just executives.
Communication between leaders and people in the organization deteriorated despite polished multimedia techniques. Your message may be lost in the technology. Tell stories about authentic leaders at company meetings, publish them in company newsletters. Tell them about company performance. Avoid fancy slides, just tell them the facts.
Leader development programs must include a first course/seminar in Integrity.
Be seen by your people. Let them see and talk with you in a relaxed place. If you “hide” in your office, it’s difficult to build Integrity.
Turn bureaucracy on its head.
Establish a “safe-haven” permitting employees to surface integrity problems without fear of retribution.
Tough decisions always challenge Integrity. Such times require courage to do the right things. Don’t waste time over analyzing. Embrace integrity and you’ll know what to do.
No more “yes men/women”. Surround yourself with trusted people with diverse viewpoints who tell you what they really think about your ideas. Building Integrity takes time and continuous vigilance to maintain.
 
Habit Traps in Communication

Organisations encounter communication problems in daily functioning. Most communication breakdowns are due to bad habit traps that act as barriers to effective communication. However, some habits are beneficial for an organisation.

Beneficial habit traps

Convey what it is straight - Employees are strong
Convey in a way that gets the message across gently - Employees are weak at times
Acknowledge the individual within the employee - Employees respond to respect
Use active listening skills - Employees want to be heard
Choose the appropriate time and place - Acknowledge employees feelings
Avoid sarcasm and criticism - Employees respond to encouraging challenges
Body language conveys more than verbal - Employees "see" what you intend
Sincerity speaks - Employees believe others can be trusted
Be Open - Employees work poorly when no options are provided
Provide clear instructions - Employees can understand differently
Remember names - People try to remember yours
Show interest in employees - Employees like to see the employer's human side.
Be genuine - Employees are moved by genuine honesty.
Support employees cause - Employees work for those who support them.

These can help organisations overcome most communication problems.
 
Information technology communication

Information technology has twisted today's world into a wired one. There is no area that is left untouched. Organisations are finding the developments in IT of great value in managing their operations. Thanks to global connectivity and communication facilities, employees and managers are able to keep in touch with each other regardless of distances. This influence of IT has led to the evolution of the Management Information System (MIS), Telecommunication and the Telecommuting.

What's MIS?

It is the usage of computers in the processing of information. It generates, processes and transmits information and plays a vital role in the strategy and decision making in today's organisation.
Apart from hardware and software, it comprises of information, knowledge and people (MIS personnel and users at all levels of organisation)
It is used as part of the interpersonal and organisational communication system. Managers can access their company's intranet or the Internet for information about problem solving or monitoring the literature on particular technical developments.
It is usually associated with integrated networks of information that supports management decision-making. It is also used for strategic planning, improved customer service and customer per se.
Telecommunications:

Is known as the second communication revolution.
Using digital electronics of computers it is capable of sending data, images and video to various computing devices such as electronic notepad, pagers, or laptops. (Telephone and T.V technologies along with system based on fibre optic links)
They serve as a potential powerful user-friendly communication system.
Some of the telecommunications techniques widely used in communication in today's organisation are telephone caller ID, e-mail, voice messaging and electronic bulletin board.
Telecommuting:

It is an outgrowth of the communication technology explosion with relevance to organisational behaviour in telecommuting.
It includes both flexible scheduling and the use of advanced technology.
A typical telecommuter would never have to leave home for work. He could stay back at home with his computer that has a modem and a phone line provided by the employer. He logs onto his computer network, dials into his phone system and receives calls from his clients. Using his computer terminal he can make the necessary arrangements for the client from home.
Though it has its advantages of being family friendly, reducing absenteeism and sick time, increasing productivity and job satisfaction, disadvantages include decreased face-to-face communication, flexibility, greater demand for coordination and reduced involvement in organisational culture.
The contributions of IT towards organisational communication have been enormous. It is now in the hands of the organisations to make the best use of it.
 
Listen to Communicate!

To survive in today's competitive world, organisations will have to keep pace with the ever-changing business environment. The more enormous the change, the greater the need to invest time and resources to communicate the change. Organisations take risk each time the HR communicates a new HR programme or the benefits information. The level of risk depends on both the accuracy of the information delivered and the employee's interpretation of that information.

A healthy communication is a two-way process between the service provider and the customer- whether internal or external. Ford Motor Co., in strategic alliance with Microsoft Corp., developed an online build-to-order system. The system allows customers to customise their cars and order them on the Internet. The new system is expected to reduce costs and respond more quickly to consumer needs than in the traditional manufacturing and distribution system.

To avoid negative reaction to any communication, HR must actively involve employees and help them understand why the change is happening, and the positive and negative effects and how they can benefit from the change.

Suggestions for effective communication:

Clearly define and understand the purpose of communication
Target your communication to the intended audience by using terminology they are likely to understand.
Pre-test important communication on employees who will give candid feedback
To help convey the message clearly and increase retention, use creative methods like stories, examples and pictures
To clarify and clear any misunderstandings, ask employees to describe their understanding of the message
For a healthy organisational environment, HR should adopt a proactive approach to provide superior employee communications that controls information, cost effective and reduces the risk of litigation
 
organisational communication

Organisational Communication.

Mrs. Rita.Lown has worked for the same boss for eleven years. One day a friend of hers asked her “What is it like to work with old Charlie?” “Oh, I guess it is pretty OK! He pretty much leaves me alone. I more or less do my own job” she replied sombrely. Her friend wondered how she managed to do the same job for the past 11 year. What was her scope of being promoted? Rita herself was amused as to how she managed for so long with a boss like Charlie who never told her anything; never spoke to her unless it is an order. Rita thus said, “We really don’t communicate” What is the status of this subordinate manager relation? What could be the implication of this type of communication on Rita’s work? (Case taken from Fred Luthans)

The above case visualises that importance and impact of the communication style followed by the manager has evidently taken a toll on the performance of Mrs. Rita. What is communication? More essentially what is effective communication?

Communication is the most frequently discussed dynamics in the organisation. Effective communication is the prerequisite for the attainment of organisational objectives. An extensive study conducted by C.Schriesheim and R.Stewart for ‘Leaders and Managers’ Pergamon, New York states that managers in their day-to-day behaviours are found to devote about a third of activities to routine communication. This clearly elucidates the importance of communication in organisational effectiveness.

Earlier managements gave very little emphasise to communication and considered it to be a natural process. Chester Barnard in his classic functions of the executive was the first one to develop the idea of communication as the major shaping force in an organisation. He ranked it with common purpose and willingness to serve as one of the three primary elements of the organisation. He listed seven specific communication, they are:

The channels of communication should be definitely known.
There should be a definite formal channel of communication to every member of an organisation.
The line of communication should be as direct and short as possible.
The complete formal line of communication should be used.
The persons serving as communication centre must be competent.
The line of communication should not be interrupted while the organisation is functioning.
Every communication should be authenticated.
This concept of Barnard was challenged and it went through a paradigm shift.
What is communication? Communication is essentially a two way process where there is a sender and receiver using any media to convey a message across. This process can be called communication only if the receiver in the way the sender had envisioned it deciphers the message conveyed by the sender.

The different types of communication are:

Non-verbal communication- the opposite end of the continuum from sophisticated communication is non-verbal communication. It is also called the silent language. They largely comprise of gestures and facial expression. There are numerous forms of non-verbal communication.

The most recognised form of non-verbal communication is body language.
There are certain ways in which people verbalises that important dimensions of nonverbal communication. Theses include things such as voice quality, volume, speech etc. these are called paralanguage.
Here are some suggestions to improve non-verbal communication.

Look at what is happening in the situation: when nonverbal behaviour is an emotional response it reflects what is going on. It gives a better understanding
of the situations.
Consider the discrepancies between verbal and non-verbal behaviours. If there is a mismatch it requires examination.
Watch for subtleties in non-verbal behaviour.

Downward communication: one of the most dominant themes in organisational communication. It signifies the interpersonal linkage. A communication process used only to give specific directives about job instructions and procedures. This type of communication promotes an authoritarian atmosphere.

Downward communication affects the receivers in the following ways.

People’s interpretations of communications follow the path of least resistance.
People are more open to messages that are consonant with their existing image, belief, and values.
Messages that are congruent with the values tend to engender more resistance than messages that are incongruent with rational logic.
The total situations affects communication, a message interpreted as congruent in one situation may be interrupted as incongruent in another.
Upward communication. This is an interpersonal communication. However in practice in organisations it was traditionally used only for feedback. This type of communication is usually from the subordinate to the superior.

Horizontal communication. The flat organisational structures demand horizontal communications. Its considered to be the most effective of the various methods available. This is a communication between equals where both the parties assume the role of adults.

It is imperative that irrespective of the communication method followed, there must be an uninterrupted flow of information
 
pecking home

The Pecking Order

Managers need to emphasise on the value of equality while communicating with their colleagues. The value of the relationship is very important. Communication must not annihilate the delicate fabric of human relation. Women tend to emphasise on relationship style of equality and stability when they are talking to either men or women. Men, on the other hand, tend to emphasise on the "pecking order" in a relationship. Men want to know if the relationship is equal (friendship), conflicting (wrestler), or superior/subordinated (coach). Men while supervising usually follow the pecking order. However, women abstain from this style of communication.

When a male employee has a female supervisor; problems can occur if she is not aware of the ‘pecking order’ communication. If a female supervisor approaches a male subordinate emphasising the importance of equality in a relationship, she is likely to create a "pecking order" of equality or friendship with a male subordinate.. This could result in loss of control. She may find that the men she supervises do not listen to her or even end up giving her orders. After this, if she tries to change the pecking order relation, men label her as a "dragon lady," "witch," "bossy," or even a "mom."

The end result of not following the ‘pecking order is a conflicting or wresting relationship leading to a needless power struggle where a majority of time is spent in conflict resolution.

Women must derive their power from their position within the company and the amount of support the company provides. The woman can also use her age, experience, or educational background as additional tools for establishing a coaching style of supervision.

Tips to help women supervisors take up the "coaching style" to determine the "pecking order"

Find power in criticising the man's work and not the man himself
Assume the role of an expert, with more knowledge than the subordinates
Use a higher authority, within the company to back their power and position. This can be top management, HR department, or even company policies
Develop a “friendship style” with other supervisors so that they do not try the coaching style with you
Speak assertively and not aggressively or harshly
Accepts negative feedback and communication from the employees. In fact, a good coach is a good listener who uses the input to lead the team
 
Crisis Conversation!

Employees, the greatest asset of an organisation are also the most complex and sensitive to handle. Though they are well informed, loyal and positively motivated to help the business to succeed, often it is not so - especially when it comes to being informed.

Employees should be the first line of communication in a crisis situation. Even without specific communication, employees might typically know enough about the crisis, which without guidance and clarification could be potentially misleading and damaging to the organisation.

The following principles can help in effectively communicating with employees during crisis:

Immediate communication. An effective way to manage a crisis would be to communicate it to the employees officially before they learn about it from other sources. Anticipate employees concerns and questions and communicate openly and honestly.

Clearly reinforce the core message. Take the help of employees in communicating the message. Clearly state what the organisation wants to communicate.

Communicate regularly. Keeping employees regularly informed makes them feel valued by the organisation. It also gives them the impression that the situation is in control and can be managed.

Differentiate between confidential and non-confidential information. Communicate information that is appropriate and in case employees want to know about some confidential information, explain why the subject cannot be discussed. It is important to convey to employees that they are trusted and are important to the organisation.

Discuss the rationale behind any major decisions. Organisations usually tell employees what has been already decided. They are much more discerning and judgemental than that. By providing them the rationale involved in the decision the morale of the employees can be maintained.

Be compassionate in communicating sensitive issues. Issues like employee downsizing and plant closure should be communicated with extra care. Employees often remember the way they were treated rather than what they were told.

Provide an opportunity for suggestions and clarifications. Use one-on-one, department, group and company-wide meetings, special employee phone lines, intranet bulletin boards, e-mail messages and surveys to allow employees to give suggestions and express their concerns.

Inform all employees approximately at the same time. Releasing news to employees at the same time avoids miscommunication and keeps the message consistent.

Choose an appropriate mode to communicate. Depending upon the message to be communicated choose the most effective mode - staff meeting, one-on-one meetings or employees newsletter.

Employees are committed to take up organisational challenges provided they are taken into confidence
 
constructive critisism





Constructive Criticisms

Criticisms are often unpleasant. Moreover they come unmindful of whether one needs them or not. Managing criticism so that it has constructive connotations is a difficult task. However, one can skilfully deal with them if he takes certain steps.

The 8 insights

Give importance to relationships:

Whether it is an employer criticising an employee, a project head criticising a team member or a colleague criticising his peer, certain precautions are necessary. Handling such cases depends on the premise that an agreement is reached between both the parties involved. For example, when an employer criticises an employee's work, it is based on the agreement made about the job profile and the employer's expectations during induction. However, when a colleague criticises a co- worker, the agreement is not the same. It is based on the premise of maintaining cordial relationships in the work environment.

Examine assumptions:

Most people involved in the issue assume that they are right and others are wrong. They take it upon themselves to correct 'the so-called wrongs' of others. The other party assumes the criticism uncalled for. By examining the assumptions before voicing out, one can gain insights into the relationship, expectations and the other's view of the situation.

Relax and focus:

While delivering criticism the concerned individual is generally in a state of emotional upheaval. This state could result in ineffective delivery of constructive criticism thereby defeating the purpose. By maintaining calm one can look at the issue from a proper perspective and stay focussed. It could be a prayer, a deep breathing exercise or some relaxation technique.

Convey your intentions:

Examining one's intention of the criticism before letting others know provides clarity to the situation. Conveying the intention properly worded can have the desired effect. To state an example saying, "My intention in talking to you is that I want our team to produce excellent results." provides an understanding of the topic under criticism - work style, preference etc.

Elucidate expectations:

Constructive criticism becomes effective only when it is lucid. Getting across to the other person, one's perspective and expectation are all very helpful.

Question and listen:

Asking relevant questions clears misperceptions and gives a better understanding of the situation. Employees can ask the concerned employees about their understanding of their roles and responsibilities. Listening ascertains that the other gains the necessary perspective. Thus, clarity about each other's expectations can be achieved

Convey criticisms respectfully:

It is unsavoury to hear criticisms being shouted out in public. They show bias and give no scope for sharing perspectives. The situation can be made comfortable and constructive, if both are able to share their views on the issue.

Focus on positive and negative aspects:

Employees feel that they are criticised more often than they are praised. So before hurling criticisms employers can make a list of the employee's positive attributes . By sharing his intentions of the meeting, he can convey appreciation of the employee, so that his constructive criticism is well received.

The insights could find their managers and employees working constructively on criticism and feedback thus ensuring success.


 
stress free communication

Stress-free communication

Various communication channels serve as important links connecting employers to their employees. Stressful communications are difficult to handle due to the emotional baggage they carry. Today’s uncertain economic conditions prompt managements to address and solve these issues. Managers can help improve the communication process.

Basic stressful communication patterns

1. Conveying bad news
2. Handling forced stressful communication
3. Handling aggressive stressful communication

Dealing with such situations

Prepare

Self-awareness and rehearsal makes one aware of one’s vulnerabilities, helps identify how others would react to those situations and enables one to master the stressful situations by anticipating plausible problems

Managing

Self-awareness and preparation solves half the problem. The rest depends on:

Three communication techniques

Honour thy partner: The technique of acknowledging responsibility creates an atmosphere of receptivity instead of triggering defensive reactions.

Disarm by reinstating intentions: Clarification techniques can change a confrontation into an agreement.

Fight tactics not people: Ideas might not be accepted, not people putting forward those ideas. Personal prejudices prevent a good idea from being exploited.

Employees encounter stressful communications every day. They ought to prepare themselves by developing greater awareness of their vulnerabilities and learn to handle themselves. With practice employees can eliminate stress.
 
mushroom managing

Mushroom Managing

On the threshold of drastic changes, businesses today find adapting to change one of the greatest challenges. Therefore Information dissemination to employees is critical as it eases the process.

Based on the way information is disseminated and communication accessed, organisations can be classified into two types:

High-Access organisations: These organisations are known for disseminating information to the maximum possible extent. Employees thrive with information and find themselves responding quickly to the changing need of the environment and its clients. These companies are committed to open communication systems.

Low-Access organisations: Such organisations guard and restrict communication channels. Employees are unaware of most of the happenings. They are more or less like mushrooms-kept in the dark, restricted by their jobs and ranking based on the hierarchy.

Mushroom managing means underplaying the emphasis on communication during any negotiation process in an organisation.

Organisations that mushroom manage

Have a culture based on regulations, policies and rules
Have centralised decision making
Resist new initiatives and change programmes
Commit mistakes those are hard to amend
Low-Access organisations have greater difficulty in adapting and responding to change unlike high-access organisations that respond to the changing customer needs. Organisations need to seriously consider the accessibility of information they extend to their employees.

 
trust follows communication

Trust follows Communication

In the backdrop of corporate scandals regarding issues like greed, bankruptcy, dishonesty and ethical violations, employee trust in senior management is deteriorating. Plummeting trust signals impending disastrous corporate performance.

Addressing the issue

Trust is not necessarily a matter of what is legal or illegal. It is more a matter of how countless management decisions affect employees over a time.

HR’s role

HR’s efficiency is a key predictor of employee trust. Though the HR’s relationship is direct, it alone cannot build employee trust. Management ‘s backing is critical. HR focuses on two primary trust drivers: Communication and managing change.

HR at work

An efficient HR functioning is associated with high levels of trust and facilitates an organisational culture that infuses faith, loyalty, and confidence among employees.

Tips for HR:

Out in the open: Explain to employees the rationale for major decisions and the company’s performance.

Convey the advantage: Companies conveying the advantages, through issue of “total award statement” (that communicates an employee’s total value of compensation), enhances the degree of trust.

Employee inputs drive change: Employee attitude significantly influences the trust levels in an organisation. Eliciting employee input greatly improves an organisation’s work climate.

Sighting Business goals and roles: Employees of high trust organisations are provided a clear picture of organisation’s goals and their role towards achieving it.

Accountability: Organisations having high levels of trust not only reward high performers but also hold poor performers accountable.

An effective and efficient HR department ensures that employees have high levels of trust and ensure that the organisation maintains the credibility it possesses through communication, consistency, follow-through, respect and internal customer service.
 
employee relation mgmt

Employee Relationship Management

In an attempt to survive in the dynamic economic world, organisations are initiating change management programmes. However, organisations overlook one critical element-their most valuable asset, their employees without whom the organisation would cease to function. Hence, the role of internal communication to employees has gained significant relevance.

Organisations require a communication strategy in place aligned with its culture to answer issues that might arise during implementation of a change programme. Some issues could be communication barriers, lack of employee commitment, unethical behaviour, lack of employee development programmes and a climate of mistrust.

Getting Started

Regular well-timed communication pays: The crux of effective communication is effective timing. This takes care of the rumour mills that could adversely affect employee morale and productivity.

Power of informal structures: Apart from formal channels like newsletters, e-mails and intranet sites, a face-to face meeting in the form of regular meetings is essential.

Hail the right champions: Each organisation has its own communicators who effortlessly dissipate information (true or untrue). Leaders need to identify and use them as a source for dissemination of relevant company information.

Open doors: Employees need to feel free to discuss their concerns and issues with the management. Hence, an environment of trust and openness is imperative.

Internal communication should precede external information. Though it takes effort to communicate changes, challenges and successes of the company, effective communication goes a long way in establishing an effective organisational climate.

 
Re: what is management!!

bonddonraj said:
Management in simple words is handling and co-ordinating the various processes involved in completing a task.

Now Peter Drucker defines it in a totally different way. He would have used complex words like , Management is all about efficient handling and coordinating various functions like planning, organising, controlling etc etc etc.

But I am no Peter Drucker, hence the simple defination.

Many people think that the story of Peter Drucker is the story of management itself
Llike auther Eli Goldratt's says in his book"THE GOAL"tht the goal of manufacturing organisation is not somthing like..to lead in technology,to reduce inventory etc etc etc........in simple words its just "TO MAKE MONEY",

many times we try to learn the definitions frm books but cannot understand it trully.......ur definition of management is really very nice,very simple, just handling n coordinating various processes involved in completing a task.INSIGHT.
 
thanx sonam this keeps me going............

Agents of Change

Change is essential and we learn to accept it, eventually. However, why or how change is brought about is what intrigues most of us. Change is of two kinds- those that just happen and the other is, which are planned. Change should not be treated as an accidental occurrence. Visualise it as proactive and purposeful, intentional and goal-oriented activity, which happens in the case of planned change.

What are the goals of planned change?

Seeks improvement in organisation's adaptability to changes in its environment.
Seeks change in the employee behaviour.

Who is responsible?

Change agents are primarily responsible for any change within the organisation. Can be managers or non-managers, employees or outside consultants. The most favoured are outsiders who can challenge the organisation's conventional wisdom. Doubtless to say, outsiders offer objective perspective than the insiders, but are handicapped with inadequate understanding of the organisation, its history, culture, operating procedures and personnel. Thus it is advisable also to have an internal champion for the change program to succeed.

Traits of the change agent

Promote change actively and enthusiastically.
Build support for change within the organisation.
Overcome resistance.
Innovative.
Self-confident.
Persistent.
Energetic.
Willing to take a risk.
Change affects....

It affects structure, technology, physical setting and people.

Structure

Changing conditions demand organisational structural changes and the change agent needs to comply with it. Structural changes involve making alterations in authority relations, coordination mechanisms, job design or similar structural variables.

Organisational structure defined in terms of its degree of complexity, formalisation and centralisation is a prime target for change. For instance a horizontal organisation may undergo a drastic change in order to become a flat organisation. Actual structural design can also be modified. Redesigning of jobs or schedules, job descriptions redefined, jobs enriched or introduction of flexible work hours are all part of change options that an agent may consider.

Technology

Civilisation is in a constant flux as far as technology is concerned. Automation, computerisation and introduction of new equipment, tools or methods are the major technological changes that mankind has experienced in the 20th century.

Automation is a technological change that replaces men with machines. Industries that are affected by automation in India are the automobile and textile areas. Maruti Udyog and Hindustan Motors are examples in automobile industry where automation changed the face of the organisation. Likewise, Mafatlal and Arvind Mills, giants in textile industries brought in sweeping changes through automation.

Computerisation, the most important technological change of this century, changed the face of every organisation. Supermarkets with computerised checkout counters, Internet, the information provider with the click of a button, and the magic wand of computerisation touched many other fields.

Physical setting

Whatever changes happen to the physical setting, they do not have any impact on organisational or individual performance. Change in physical setting typifies changes to the workspace layout, taking into consideration work demands, formal interaction requirements and social needs.

People

Change has the greatest impact on people. Change agents have the crucial responsibility of helping individuals and groups to work more effectively on the eve of change. This involves changing the attitudes and behaviours of organisational members through processes of communication, decision-making and problem solving.

The critical question now is how does one go about implementing change in organisations and why at times change fails miserably.
 
Despite having the second largest population of over a billion, India is still a very youthful country in the sense that the median age is 24.9 years, a tad under 25. The median age in China, the country with the world’s largest population, is 32.7.

In India, where the national sport is a game called cricket, a player over 30 is considered to be in the last phase of his career. And it’s not just Indian sports which is getting younger

HAPPY INDIPENDENCE DAY TO ALL
 
Due to an increase in unplanned urbanization and industrialization, the environment has deteriorated significantly. Pollution from a wide variety of emissions, such as from automobiles and industrial activities, has reached critical levels in many urban and industrial areas, causing respiratory, ocular and other health problems. Monitoring of the urban environment in selected cities in recent years by the pollution control authority has identified 21 critically polluted areas in the country.

Agricultural activities including widespread use of fertilizers, pesticides and weed killers also alter the environment and create health hazards. Water stagnation and the consequent multiplication of vectors has increased the risk of vector-borne diseases. The risk associated with disposal of hospital wastes has added to the overall unhealthy situation.

India is a party to the UN Conference on Environment and Development (UNCED) held in 1992. In the same year, a national conservation strategy and a policy statement on environment were formulated. The policy addresses issues related to sustainable development including health. Thrust has also been given to management of hazardous waste, adoption of clean technologies by industries, establishment of effluent treatment plants, criteria for environmentally friendly products, phasing out of ozone depleting substances, and creating mass awareness programmes.

A very far-reaching notification by the Ministry of Environment and Forests gazetted in 1994 makes it obligatory for almost all development projects to conduct an environmental impact assessment study which has to be evaluated by an impact assessment agency. A Government constituted group at the highest level has identified six priority programme areas, namely urban low cost sanitation, urban waste water management, urban solid waste management including hospital waste management, rural environmental sanitation, industrial waste management and air pollution control, and strengthening of health surveillance and support services. These areas have been addressed in the Dayal Committee Report that forms the basis for a comprehensive national programme on sanitation and environmental hygiene.

There are many constitutional provisions and laws pertaining to the environment and its protection and improvement. However, the level of enforcement has been extremely poor. Besides, there is no comprehensive legislation on environment and health. In view of the current situation and the Dayal Committee Report, it was proposed that action be taken by the concerned ministries/departments to prioritize the areas and activities that should be included in the 9th plan. During the 9th FYP the Ministry has proposed the following actions:

Strengthen environmental health and health risk assessment in the country. A division of environmental health will be established in the Department of Health for this purpose.
Establish a hospital waste management programme.
Initiate drinking water quality surveillance as a part of disease surveillance.


Water supply and sanitation

The proportion of the population with safe drinking water available at home or with reasonable access was 92.6% in 1998/99 for urban areas and 72.3% for rural areas. The proportion of the population with adequate excreta disposal facilities was 80.7% in 1998/99 in urban areas and 18.9 in rural areas.

At the time of formulation of the 8th plan, it was estimated that with regard to water there were about 3000 hard-core 'no source' villages out of a list of 'problem' villages numbering 162,000. Besides this, about 150,000 villages were only partially covered. Regarding urban water supply, the service levels are far below desired norms. During the mid 90s, an accelerated urban water supply programme was initiated for towns having less than 20,000 population. The provision of hygienic sanitation facilities through conventional sewage and on-site low cost sanitation has not been given priority. Though the 8th plan envisaged conversion of all existing dry latrines, the final result is nowhere near the target.

The main constraints with regard to water supply are inadequate maintenance of rural water systems, lack of finances and poor community involvement. Most municipalities do not have any system for monitoring the quality of water, with contamination causing episodes of water-borne diseases even in metro cities like Delhi and Calcutta. Most of the people in rural areas are not aware of the health and environmental benefits of improved sanitation. Future actions include phasing of the rural water supply programme, more financial support from the state finance commissions, more responsibilities given to local bodies and village panchayats, water supply and sanitation agencies to have full autonomy in declaring tariffs, improving manpower and equipment support to municipal authorities, and creating public awareness regarding safe water and sanitation.
 
General protection of the environment

Due to an increase in unplanned urbanization and industrialization, the environment has deteriorated significantly. Pollution from a wide variety of emissions, such as from automobiles and industrial activities, has reached critical levels in many urban and industrial areas, causing respiratory, ocular and other health problems. Monitoring of the urban environment in selected cities in recent years by the pollution control authority has identified 21 critically polluted areas in the country.

Agricultural activities including widespread use of fertilizers, pesticides and weed killers also alter the environment and create health hazards. Water stagnation and the consequent multiplication of vectors has increased the risk of vector-borne diseases. The risk associated with disposal of hospital wastes has added to the overall unhealthy situation.

India is a party to the UN Conference on Environment and Development (UNCED) held in 1992. In the same year, a national conservation strategy and a policy statement on environment were formulated. The policy addresses issues related to sustainable development including health. Thrust has also been given to management of hazardous waste, adoption of clean technologies by industries, establishment of effluent treatment plants, criteria for environmentally friendly products, phasing out of ozone depleting substances, and creating mass awareness programmes.

A very far-reaching notification by the Ministry of Environment and Forests gazetted in 1994 makes it obligatory for almost all development projects to conduct an environmental impact assessment study which has to be evaluated by an impact assessment agency. A Government constituted group at the highest level has identified six priority programme areas, namely urban low cost sanitation, urban waste water management, urban solid waste management including hospital waste management, rural environmental sanitation, industrial waste management and air pollution control, and strengthening of health surveillance and support services. These areas have been addressed in the Dayal Committee Report that forms the basis for a comprehensive national programme on sanitation and environmental hygiene.

There are many constitutional provisions and laws pertaining to the environment and its protection and improvement. However, the level of enforcement has been extremely poor. Besides, there is no comprehensive legislation on environment and health. In view of the current situation and the Dayal Committee Report, it was proposed that action be taken by the concerned ministries/departments to prioritize the areas and activities that should be included in the 9th plan. During the 9th FYP the Ministry has proposed the following actions:

Strengthen environmental health and health risk assessment in the country. A division of environmental health will be established in the Department of Health for this purpose.

Establish a hospital waste management programme.

Initiate drinking water quality surveillance as a part of disease surveillance.

Water supply and sanitation

The proportion of the population with safe drinking water available at home or with reasonable access was 92.6% in 1998/99 for urban areas and 72.3% for rural areas. The proportion of the population with adequate excreta disposal facilities was 80.7% in 1998/99 in urban areas and 18.9 in rural areas.

At the time of formulation of the 8th plan, it was estimated that with regard to water there were about 3000 hard-core 'no source' villages out of a list of 'problem' villages numbering 162,000. Besides this, about 150,000 villages were only partially covered. Regarding urban water supply, the service levels are far below desired norms. During the mid 90s, an accelerated urban water supply programme was initiated for towns having less than 20,000 population. The provision of hygienic sanitation facilities through conventional sewage and on-site low cost sanitation has not been given priority. Though the 8th plan envisaged conversion of all existing dry latrines, the final result is nowhere near the target.

The main constraints with regard to water supply are inadequate maintenance of rural water systems, lack of finances and poor community involvement. Most municipalities do not have any system for monitoring the quality of water, with contamination causing episodes of water-borne diseases even in metro cities like Delhi and Calcutta. Most of the people in rural areas are not aware of the health and environmental benefits of improved sanitation. Future actions include phasing of the rural water supply programme, more financial support from the state finance commissions, more responsibilities given to local bodies and village panchayats, water supply and sanitation agencies to have full autonomy in declaring tariffs, improving manpower and equipment support to municipal authorities, and creating public awareness regarding safe water and sanitation.


 
Industrialization and urbanization have resulted in a profound deterioration of India's air quality. India has more than 20 cities with populations of at least 1 million, and some of them--including New Delhi, Mumbai, Chennai, and Kolkata--are among the world's most polluted. Urban air quality ranks among the world's worst. Of the 3 million premature deaths in the world that occur each year due to outdoor and indoor air pollution, the highest number are assessed to occur in India. Sources of air pollution, India's most severe environmental problem, come in several forms, including vehicular emissions and untreated industrial smoke. Continued urbanization has exacerbated the problem of rapid industrialization, as more and more people are adversely affected and cities are unable to implement adequate pollution control mechanisms.

One of the most affected cities in New Delhi, where airborne particulate matter (PM) has been registered at levels more than 10 times India's legal limit. Vehicles are the major source of this pollution, with more than three million cars, trucks, buses, taxis, and rickshaws already on the roads. With vehicle ownership rising along with population and income, India's efforts to improve urban air quality have focused in this area. In New Delhi, emissions limits for gasoline- and diesel-powered vehicles came into effect in 1991 and 1992, respectively, and the city has prohibited the use of vehicle more than 15 years old. Emissions standards for passenger cars and commercial vehicles were tightened in 2000 at levels equivalent to the Euro-1 standards of the European Union, while the even-more-stringent Euro-2 standards have been in place for the metropolitan areas of Delhi, Mumbai, Chennai, and Kolkata since 2001. Furthermore, the sulfur content of motor fuels sold in the four cities has been restricted to 500 parts per million (PPM) since 2001 in order to be compatible with tighter vehicle emissions standards. Motor fuel sulfur content in all other regions of India has been limited to 2,500 PPM since January 2000.

India's high concentration of pollution is not due to the absence of a sound environmental legal regime, however, but to a lack of environmental enforcement at the local level. Regulatory reforms aimed at improving the air pollution problem in cities such as New Delhi have been difficult to implement. In 1998, India’s Supreme Court issued a ruling requiring all the city’s buses to be run on compressed natural gas (CNG) by March 31, 2001. Compliance was to be achieved either by converting existing diesel engines or by replacing the buses themselves. However, only 200 (out of a total fleet of 12,000) CNG-fueled buses were available by the initial deadline and public protests, riots, and widespread "commuter chaos" ensued as some appearance of some 15,000 taxis and 10,000 buses in the city were banned from use. To ease the transition, the local government changed course and allowed for a gradual phaseout of the existing diesel bus fleet.
 
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