A study on analyzing levels of
At
HALCYON TECHNOLOGIES
PROJECT SUBMlTTED lN PARTlAL FULFlLLMENT FOR THE AWARD
OF DEGREE
MASTER OF !SINESS A"MINISTRATION
TO
"ECLARATION
l here by declare that this project report titled "A study on analyzing levels
of Employee Satisfaction at HALCYON TECHNOLOGlES". Submitted by
me to the department of Masters of Business Administration, XXXX
Osmania University is a bonofide work undertaken by me and it is not
submitted to any other university or lnstitution for the award of any degree
diploma / certificate or published any time before.
AC#NO$LE"GEMENT
The perfect way to document this project would be to start with
acknowledging all those people who directly or indirectly encouraged,
supported me with their value added inputs without them this project would
not have been this better.
To start with l would like to thank Mr. XXXX, director Halcyon Technologies
for giving me an opportunity as an internee in their esteem organization.
My sincere thanks to my faculty Mr. XXX and Mrs. XXXX for helping in me
out various aspects of my project and l would like to thank college
management for coordinating with me all during this six months of my
project.
l would like to owe my sincere appreciation to all the Employees of Halcyon
Technologies who provided a friendly environment and supported through
out my project.
Finally l would like to acknowledge Mr. XXXX, HR manager, Halycon
Technologies for his value added inputs, support, coordination all through
my project.
IN"E%
Ta&le of 'ontents(
lntroduction
Need for the study
Objectives of the study
Scope of the study
Company profile
Methodology / approach
Graphical interpretation of the survey
Limitations of the study
Findings
Recommendations
Bibliography
Annexure (Questionnaire)
A Study on Analyzing levels of
In a soft)a*e develo+,ent fi*,
INTRO"!CTION
"People don't leave their jobs, they leave their managers."
Although committed and loyal employees are the most influential factor to
becoming an employer of choice, it's no surprise that companies and
organizations face significant challenges in developing energized and
engaged workforces. However, there is plenty of research to show that
increased employee commitment and trust in leadership can positively
impact the company's bottom line. ln fact, the true potential of an
organization can only be realized when the productivity level of all
individuals and teams are fully aligned, committed and energized to
successfully accomplish the goals of the organization.
As a result, the goal of every company should be to improve the desire of
employees to stay in the relationship they have with the company. When
companies understand and manage employee loyalty - rather than
retention specifically - they can reap benefits on both sides of the balance
sheet i.e., revenues and costs.
On the revenue side of the balance sheet, loyal and committed employees
are more likely to go "above and beyond" to meet customer needs and are
highly motivated to work to the best of their ability.
On the cost side, loyal employees stay longer, resist competitive job offers,
do not actively look for other employment and recommend the company to
others as a good place to work. These four behaviors positively influence
the cost side of the balance sheet.
ln other words, rather than focusing only on retention (that is, trying to
retain employees who have already decided to leave), organizations should
proactively recognize the benefits of understanding, managing and
improving employee satisfaction. The most successful organizations are
those that can adapt their organizational behavior to the realities of the
current work environment where success is dependent upon innovation,
creativity and flexibility.
One of the key steps to understanding and improving employee satisfaction
is by acknowledging the importance of the following factors in building
loyalty and satisfaction:
• Broadly-defined responsibilities rather than narrowly-defined job
functions
• Effective and regular performance evaluations, both formally and
informally
• A corporate emphasis on employee learning, development and
growth
• Wide-ranging employee participation in the organization as a whole.
Typically, a combination of factors influences employees' decisions to stay
at their current job. Contributing factors include satisfying work, a sense of
job security, clear opportunities for advancement, a compelling corporate
mission combined with the ability to contribute to the organization's
success, and a feeling that their skills are being effectively used and
challenged. Specifically, employees who enjoy their work identify
themselves with their employer and perceive that the company is flexible
regarding work and family issues also intend to stay with the organization.
ln particular, consider the following elements of effective strategies
designed to build satisfaction and retain key employees:
• lnclude opportunities for personal growth and invest heavily in the
professional development of the best people in the organization.
• Provide employees with well-defined career paths (including a
succession plan), mentors and tuition reimbursement for job-related
education.
• Train employees, even if it makes them more attractive to the
competition. Without seeing an opportunity on the horizon, few high
potential employees will stay with a company and allow themselves to
grow stagnant.
• Acknowledge non-work priorities by recognizing and responding to
employees' needs for greater balance in their lives, since employees
will develop loyalty for organizations that respect them as individuals,
not just as workers.
"efinitions of E,+loyee Satisfa'tion(
The term Employee Satisfaction was brought to limelight in l935.the
studies conducted prior to l933 by Hoppock observed that Employee
Satisfaction is combination of psychological, physiological and environment
circumstances that cause a person to say "l am satisfied with my job".
Some of the definitions of Employee Satisfaction:
l. Employee satisfaction is defined as "a pleasurable or positive
emotional state resulting from the appraisal of one's job or job
experience".
2. Employee satisfaction is "a set of favorable or unfavorable feelings
with which employees view their work".
3. Employee Satisfaction will be as "the amount of overall positive affect
(or feelings) that individuals have towards their jobs.
Need fo* t-e Study
$-y Measu*e E,+loyee Satisfa'tion
A company is only as strong and successful as its members, its employees,
are. By measuring employee satisfaction in key areas, organizations can
gain the information needed to improve employee satisfaction, retention,
and productivity. However, a recent study by the Society of Human
Resource Management (SHRM) indicated that often the HR department's
perceptions of employee satisfaction versus the true measure of employee
satisfaction are not always in sync.
Employees who aren't satisfied with their jobs are very likely to leave. lf
they don't leave they can become a source of bad morale and do a great
deal of harm in the organization. ln many cases employers without proper
data will assume the wrong reasons for employee dissatisfaction. Many
bosses will automatically think that money is the top reason for leaving a
job. Wouldn't it be better to have real data and react accordingly?
Surveying employees on a regular basis is a great way to stay in touch with
the pulse of the business. Before launching a survey though it is important
to establish the ground rules.
Many employees will be unwilling to express their honest feelings if they
think they will be singled out. Make sure that the surveys are conducted
with anonymity. Be certain to have the support of company management all
the way to the top. Employees want to know that the leadership is behind
the survey and that their responses will be taken seriously.
Explain that employee comments are important to the company. State what
will be done with the results. And then live up to those statements.
Employees will become doubtful of management's intentions if they don't
follow through.
There are many resources to assist companies in the survey process.
However most human resource managers are very capable of designing
and conducting their own employee satisfaction survey.
O&.e'tives of t-e study
/*i,a*y(
Since this has been a startup company entering into second year, it wanted
to check out levels of satisfaction before coming up with new policies to
take future course of actions. l was given the task to understand the
various aspects related to Employees satisfaction in the organization.
Halcyon also wanted to make out an external survey in indentifying the
benefits other company offers to its Employees and compare those things
along with the benefits offered by the company.
Organization also wanted to know Employees understanding of company's
mission and vision statement.
Company also wanted to check Employees satisfaction levels with their
team leaders, with the Management and within the team members.
So,e of t-e se'onda*y o&.e'tives t-at I identified )e*e(
• To measure Employees satisfaction on Compensation and Benefits.
• To find out the expectations of Employees from Management.
• To compare the desired satisfaction with the actual one.
• To compare the satisfaction in different levels i.e. female and male
Employees, juniors and seniors and within different teams.
S'o+e of t-e study
The study covers all levels of Employees and various aspects of
Employees like:
ldentifying Employees attitudes towards various attributes at work place.
This study gives us an insight of how Employees see and perceive about
Organization.
lnterpersonal relations,
Opportunities for career growth,
Compensation and benefits,
Training and development,
Working conditions,
Communications,
These aspects were taken into consideration to measure Employee
Satisfaction at Halcyon Technologies.
"i,ensions of e,+loyee satisfa'tion su*vey a*e
l. The knowledge of the company vision/ mission and strategies of
employees?
2. Satisfaction with HR Policies and Procedures
3. How confident is the employee about the Company's ability to
reach its
Goal?
4. Compensation and Benefits
5. Whether the company has made reasonable efforts to allow its
Employees to balance their work and family?
6. Work Environments
7. Opportunities for growth
8. Whether individuals are respected in this company.
9. About Training Need
Co,+any0s +*ofile
HALCYON Technologies is an Application Development and Business
Process Outsourcing solutions provider. HALCYON Technologies offers a
range of services from outsourced application development and managed
services to professional services. All Their services are enabled by
experienced, knowledge, proven methodologies, global talent and
innovation. Their portfolio includes Application Development, consulting,
maintenance & support, Business Process Outsourcing, and Testing
services. HALCYON provides services to clients from their network of
offices across US, UK and state-of-the-art Global Solutions Development
center in Hyderabad, lndia.
Their experience with working on and managing outsourced lT projects of
large magnitude and BPO solutions gives us a leading edge over their
competitors. Their commitment is to produce superior quality deliverables
using the industry specified standards. HALCYON achieve this by
maintaining an effective and open communication channel across clients in
automotive retail industry and have also worked with fortune 500 clients in
the Healthcare, Banking, Telecom, Manufacturing, lnsurance, Utilities and
Financial verticals. Their in-depth understanding of various industry
verticals enables us to provide innovative and end-to-end technology
solutions.
With HALCYON Technologies, the clients can rest assured of transport fair
working partnership and quality work processes. HALCYON Technologies
offers cutting-edge technologies that help the client business improve, and
more well ahead of their competitors in the market.
HALCYON helps clients:
• Create an adaptive technologies infrastructure
• Streamline the business processes
• Raise the market value
• lncrease the competitive advantage, and
HALCYON Technologies evolves client-specific strategic initiatives with a
dual aim to achieve cost savings, and to improve on quality of services
offered.
Se*vi'es
HALCYON delivers a wide-range of value added services adopting a
unique approach of integrating people, processes and technology.
HALCYON creates solutions for its clients by leveraging its domain and
business expertise along with a range of services.
HALCYON Technologies range of services includes:
• Application development
• Business Process Outsourcing
• Consulting
• Maintenance & support
• QA and testing
Te'-nologies
As a technology company, HALCYON proactively gains insights into
leading and emerging technologies.
HALCYON Technologies has expertise in:
• Microsoft .NET Technologies
• J2EE Technologies
• lBM Mainframe Technologies
• EAl technologies like Tibco, Web Methods MQ and
Seebeyond
• Report generation using Business Objects, Crystal Reports
and lnfragistics
/O Solutions
HALCYON Technologies Business Process Outsourcing (BPO) services
aim at leveraging technologies to provide and manage an organization's
critical and/or non-critical enterprise processes and applications.
HALCYON Technologies holistic BPO services integrate software, process
management, and people to operate the services.
BPO Solutions provided by HALCYON for Automotive industry
include:
• Data analysis and processing of Rate and Residuals for Car
Dealerships
BPO Solutions provided by HALCYON for others lndustries include:
• lnformation Capture
• Data Entry & Correction
• Document Conversation
/*odu'ts
HALCYON offer product development services enriched with their
experience and technology expertise. HALCYON has developed products
on leading technologies with a strong orientation toward standards-driven
architecture.
Products developed by HALCYON for Automotive Retail industry are:
• Vehicle Comparison Search Engine and Market Analyzer
• RFlD based Vehicle Management Solutions
• CRM & ERP Solutions for Car Dealerships
• F & l Menu and Desking Application Solutions
$-y HALCYON1
HALCYONS have a vast practical experience of developing and supporting
critical applications with high quality and within scheduled time. Their
offshore development model id devised to act as an extension of the client,
providing them with excellent outputs when needed. By outsourcing your
work to HALCYON Technologies, you have powerful advantage like cost
saving, quality, time to market and flexibility to adapt to client's market and
customer's demands.
Hal'yon Advantage(
• Vast experience in working on number of software
projects/solutions
• Mature onsite-offshore development model with high record of
matching deliverables within clients' expectations
• Strong Domain experience which has been gained over the
years by providing lT Solutions to clients
• ln-depth understanding of clients' business
• Enviable ability to deliver innovative, reliable and high quality
solutions
• Cost effective pricing and flexible approach
Their company-wide mindset of co-ownership and co-responsibility is what
differentiates them from any of other players.
Met-odology
Sou*'es of data 'olle'tion(
The primary data about Employee Satisfaction is collected from
Employees using a structured Questionnaire which contained both open
ended as well as closed ended Questions. A questionnaire of 95 questions
was designed keeping in view the objectives and other aspects which are
mentioned below
• General
• Work Environment
• Compensation and Benefits
• Respect for Employees
• Respect for Management
• Opportunities for Growth
• Teamwork
• Communication
• Feed back
• Closing
Which latter on edited to 65 questions precisely. Our motive was to cover
all the areas which were related to Employees and measure his/her
satisfaction level in those areas.
ln order to get a clear, unambiguous and confidential report we used the
third party tools for getting survey report. We used the web portal
www.custominsight.com, this web portal generally holds these kind of
surveys.
We used this portal because of the fact that individually getting feedback
may not give the actual opinion as they may feel that their confidentiality
may be lost and the results may be biased due to influence of other's
opinions.
To carry out the survey we prepared the questionnaire of 65 questions
divided into various sections and we uploaded the questionnaire into the
website and the survey would be active for a stipulated period of time. The
study of Employee Satisfaction was done with a sample size of 2l
Employees who were at least three months old in the organization. We
gave the access details like user id & password to the employees, when
they log on to the site it automatically generates the passwords where in
employees can log on for the next time to complete the survey, it also gives
you the flexibility to stop the survey at any point of time and continue the
survey at their leisure.
When the Employee finishes the survey it automatically generates the word
document of that report and sends it to survey mail id.
After accumulating all responses from Employees we generated reports on
various categories like
• Consolidated report
• lndividual report
• Team wise report
• Reports based on gender
• Reports based on seniority
• Reports of Newcomers
All the reports were generated using the www.custominsight.com except
the consolidated report which was prepared manually using Ms-Excel. The
reports that l am enclosing would be consolidated report
A&out Custo,insig-t(
Custominsight was founded in l998 as a technology spin-off from a Silicon
Valley HR consulting firm. The technology behind the Custominsight survey
solution was developed in support of large-scale survey projects
administered by that firm for the purposes of executive development,
cultural assessments, and corporate consulting. The technology was so
widely acclaimed; the consulting firm recognized the value of the underlying
technology to other organizations wishing to run surveys. As a result,
Custominsight was born.
Custom lnsight's mission is to provide end-to-end survey solutions to their
clients. Their core values include a commitment to technology excellence,
professionalism, and outstanding customer service.
G*a+-i'al inte*+*etation of t-e su*vey
Gene*al
$o*2 Envi*on,ent
Co,+ensation and enefits
Res+e't fo* E,+loyees
Res+e't fo* Manage,ent
O++o*tunities fo* G*o)t-
Tea, )o*2
Co,,uni'ation
Feed &a'2
Closing
Li,itations
These were certain limitations of my project if these limitations would have
been taken care of project would have been catered to its need in a better
way
• Survey was conducted in 2 days due to which Employees did not get
enough time to complete the survey properly.
• lncidents happening at the time of the survey have affected it.
• Employees thought that the questionnaire was too big and too
specific.
• Custom insight web portal has a limitation of giving analysis of l0
responses free of cost, so we could not get full fledge report of all the
employees together and hence we thought of creating our own report
using Ms-Excel.
• Responses to open ended questions were not been given as the
employees were reluctant in giving responses due, to which we could
not decipher the exact opinion of the Employees for most of the
questions.
Due to the following limitations the desired objective for conducting
Employee Satisfaction Survey was not achieved
Findings
After being a part of entire survey i.e. from preparation of questionnaire to
the preparation of final report, l was able to identify the benefits from the
survey conducted and also recognized some of the areas where
Employees showed dissatisfaction, which are as follows:
l. Employees were pleased to work with Halcyon.
2. People expressed their confidence in management of Halcyon
3. Most of the Employees were not clear about the mission & vision
statement of Halcyon.
4. Employees are not comfortable with the work place.
5. Employees are unhappy with the Pantry & Conference facilities
provided to them.
6. Employees feel that they are unable to balance their personal and
professional life.
7. Most of the Employees are displeased with their Compensation and
benefits part.
8. lndividuals are treated fairly in Halcyon.
9. Employees are very much happy with their respective team leads.
l0. lndividuals working in teams are happy with cooperation which
they get
from their respective teams.
ll. People working in Halcyon felt that they can freely share their
opinion on various things relating to work and personal life with
others.
l2. Employees strongly feel that they have Opportunity for their
career growth at Halcyon.
l3. Employees are pleased with the Hr department.
l4. Lack of discipline is found with respect to time management.
l5. Employees are satisfied with the current policies of Halcyon
technologies.
l6. Employees are unhappy with their performance evaluation
policy.
l7. Most of the Employees are dissatisfied with the lack of
feedback they get from their team leaders.
Re'o,,endations
After the successful completion of the survey i.e. when all Employees
submitted their feedback we analyzed it in following ways
Consolidated report of all the Employees taken and difficulties faced by
them were taken into consideration. Then team wise about the perception
and problems faced in teams were analyzed. Then reports were divided
according to gender and analyzed and finally reports according to seniority
were prepared from which the consolidated report that had been enclosed
shows the overall levels of Employee Satisfaction at Halcyon Technologies.
After analyzing the consolidated report, l thought the below suggestions
given by me would help Halcyon to create an amicable & peaceful
environment where people feel proud to work.
The recommendations are follows:
l. Some of the questions for which negative feedback was expected
were deleted , in my view when they were planning to take an overall
opinion about employee satisfaction levels all the factors related to
employee satisfaction should be covered.
2. Quick and prompt action should be taken for the areas found in
Employee feedback which need improvement.
3. Employee should be given more time to fill up the survey.
4. Recent training and development sessions were useful to
employees. Most of them felt that the training sessions should
continue and this session should focus more on their technical and
soft skills.
5. ln spite of company providing many benefits to employees, most of
them are not happy with benefits plans of the company, l would like
to recommend Halycon to go for benefits like sodex-ho passes,
spouse insurance etc...
6. Most of the employees felt that they should be a balance of work
between personal and professional life. This kind of stress can be
reduced by encouraging fun related activities in the office regularly.
7. Employees says that there should be more space in the pantry and they
also require more chairs as employees cannot go together for lunch
and hence hampers the mutual communications. This can be overcome
by providing more chairs or by making the sitting arrangements more
spacious.
8. Halycon should try to encourage its employees by taking them out for
an outing or team dinner so as to boost up the team and give them
relaxation from their routine activities.
9. Employees feel that their performance evaluation is not fair,this can be
abridged by making its employees clear about the policies and
procedures.
l0. Team leads should give them a feedback for every fifteen days so
that they can asses themselves and work on their weakness to convert
them into strengths.
ll. Lack of discipline has been found with respect to time ,l would like to
recommend Halycon to go for an effective time sheet.
Sa,+le 3uestionnai*e on E,+loyee Satisfa'tion su*vey
Please provide the following information
First Name
_________________________________________________________
Last Name
_________________________________________________________
Working Since
_________________________________________________________
Team
_________________________________________________________
Designation
_________________________________________________________
General
This section deals with your general perception about Halcyon
45 I a, +*oud to )o*2 )it- -al'yon
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
65 I -ave 'onfiden'e in t-e Manage,ent of Hal'yon
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
75 "oing ,y .o& )ell gives ,e a sense of +e*sonal satisfa'tion5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
85 I -ave a good unde*standing of t-e ,ission and t-e goals of Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
95 My .o& is i,+o*tant in a''o,+lis-ing t-e ,ission of Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
:5 My 'o,+any +*ovides ,e *egula* info*,ation a&out t-e ,ission and t-e goals of
Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
General
;5 My to+ 7 e<+e'tations f*o, Hal'yon a*e=
Work Environment
This section is related to the facilities at your workplace and the resources available to you to do
your job
>5 I -ave t-e *esou*'es I need to do ,y .o& )ell5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
?5 T-e ne'essa*y info*,ation syste,s a*e in +la'e and a''essi&le fo* ,e to get ,y .o&
done5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4@5 My )o*2+la'e is )ell ,aintained5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
445 My )o*2+la'e is a +-ysi'ally 'o,fo*ta&le +la'e to )o*25
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
465 My )o*2+la'e is safe5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
475 T-e /ant*y +*ovided fo* -aving lun'- is good5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
485 I feel 'o,fo*ta&le e<+*essing ,y vie)s and *aising 'on'e*ns at )o*25
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
495 I 'an a++*oa'- ,anage,ent in t-e 'o,+anyA if I feel t-e need to do so5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4:5 T-e envi*on,ent at Hal'yon su++o*ts a &alan'e &et)een )o*2 and +e*sonal life5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4;5 T-e +a'e of t-e )o*2 in t-is o*ganization ena&les ,e to do a good .o&5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4>5 I a, ve*y ,u'- satisfied )it- t-e 2ind of )o*2 I do5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4?5 I feel t-at ,y talent is used in t-e &est )ay5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
6@5 I -ave a dedi'ated 'o,,it,ent to t-e )o*2 I do5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Work Environment
645 Give us you* final feed&a'2 of )-at you t-in2 of t-e *esou*'es and fa'ilities t-at a*e
+*ovided at Hal'yon5
665 A*e t-e*e any suggestions o* any a*eas of i,+*ove,ent t-at Hal'yon s-ould
'on'ent*ate on1
Compensation and Benefits
ln this section you are supposed to give your feedback on how satisfied are you with the pay
and the benefits that you get at Halcyon.
675 I a, +aid fai*ly fo* t-e )o*2 I do5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
685 My sala*y B &enefits is 'o,+etitive )it- si,ila* .o&s I ,ig-t find else)-e*e5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
695 I unde*stand ,y CTC +lan5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
6:5 I a, satisfied )it- ,y &enefits +a'2age5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Compensation and Benefits
6;5 Give us you* final feed&a'2 in detail a&out -o) satisfied a*e you )it- you* sala*y5
Respect for Employees
This section deals with the organization attitude towards its employees.
6>5 Hal'yon *es+e'ts its e,+loyees5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
6?5 My Su+e*io*s B Manage,ent values ,y talents and t-e 'ont*i&ution I ,a2e5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
7@5 My tea, leade* al)ays t*eats ,e )it- *es+e't5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
745 I -ave a say in ,y tea, on i,+o*tant issues5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
765 Eve*y&ody is t*eated fai*ly in t-is o*ganization5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
775 T-e ,anage,ent is al)ays 'onsistent )-en ad,iniste*ing +oli'ies 'on'e*ning
e,+loyees5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
785 I a, 'o,fo*ta&le s-a*ing ,y o+inions at )o*25
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Respect for Management
This section deals with the employee's attitude towards management.
795 Ou* senio* leade*s de,onst*ate st*ong leade*s-i+ s2ills5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
7:5 Ou* tea, lead 2no)s -is .o& )ell5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
7;5 Ou* HR Manage* 2no)s -is .o& )ell5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
7>5 I -ave 'onfiden'e in t-e to+ ,anage,ent of Hal'yon B t-ei* 'o,+eten'ies5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Opportunities for Growth
This section deals with opportunities that Halcyon provides for professional & personal growth.
7?5 I -ave adeCuate o++o*tunities fo* +*ofessional g*o)t- in Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
8@5 I *e'eive t-e #T I need to do ,y .o& )ell5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
845 Hal'yon is a'tively inte*ested in ,y +*ofessional develo+,ent and advan'e,ent5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
865 I a, en'ou*aged to lea*n f*o, ,y ,ista2es5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
875 My )o*2 is '-allenging5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
885 My )o*2 is sti,ulating5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
895 I -ave a ,ento* at )o*25
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Teamwork
This section deals with how good are you working in teams.
8:5 Tea,)o*2 is en'ou*aged and +*a'ti'ed at Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
8;5 T-e*e is a st*ong feeling of tea,)o*2 and 'oo+e*ation at Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
8>5 Ne) ,e,&e*s a*e )el'o,ed )a*,ly and t-ey easily ,ingle )it- t-e tea,5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
8?5 "o you t-in2 t-e lea*ning &uddy 'on'e+t -el+s t-e ne) e,+loyee in getting
a'Cuainted )it- t-e Co,+any )o*2 envi*on,ent )it- out any diffi'ulty1
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
9@5 "o you feel t-at )e all a*e +a*t of a tea, and a*e )o*2ing to)a*ds a s-a*ed goal1
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Communication
945 Info*,ation and 2no)ledge a*e s-a*ed o+enly )it-in Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
965 Co,,uni'ation is en'ou*aged at Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
975 Manage,ent 'o,,uni'ates )ell )it- t-e *est of t-e o*ganization5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Communication
985 "o you unde*stand t-e '-allenges fa'ed &y Hal'yon1
(Select only one)
? Yes
? No
995 T-e*e is an a&solute 'la*ity on t-e +oli'ies of Hal'yon
(Select only one)
? Yes
? No
Feedback
This section deals with concept of taking feedback from the employees of Halcyon.
9:5 I *e'eive useful and 'onst*u'tive feed&a'2 f*o, ,y ,anage*A t-at -el+s ,e i,+*ove
,y +e*fo*,an'e5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
9;5 I a, given adeCuate feed&a'2 a&out ,y +e*fo*,an'e5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
9>5 I -ave an o++o*tunity to +a*ti'i+ate in t-e goal setting +*o'ess5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
9?5 E,+loyee +e*fo*,an'e evaluations a*e fai* and a++*o+*iate5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
5 My )o*2 is &eing *e)a*ded o* *e'ognized at a++*o+*iate ti,es5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Feedback
:45 $-at do you li2e &est a&out )o*2ing fo* t-is 'o,+any1
:65 $-at a*eas of t-e 'o,+any do you feel need i,+*ove,ent1
Closing
:75 I )ould *e'o,,end ot-e*s to )o*2 fo* t-is 'o,+any5
(select only one)
? Yes
? No
Closing
:85 Is t-e*e anyt-ing else t-at you )ould li2e to s-a*e on t-e e,+loyee satisfa'tion1
:95 Give you* 'o,+lete feed&a'2 on t-e )-oleA a&out Hal'yon5
doc_809180784.doc
At
HALCYON TECHNOLOGIES
PROJECT SUBMlTTED lN PARTlAL FULFlLLMENT FOR THE AWARD
OF DEGREE
MASTER OF !SINESS A"MINISTRATION
TO
"ECLARATION
l here by declare that this project report titled "A study on analyzing levels
of Employee Satisfaction at HALCYON TECHNOLOGlES". Submitted by
me to the department of Masters of Business Administration, XXXX
Osmania University is a bonofide work undertaken by me and it is not
submitted to any other university or lnstitution for the award of any degree
diploma / certificate or published any time before.
AC#NO$LE"GEMENT
The perfect way to document this project would be to start with
acknowledging all those people who directly or indirectly encouraged,
supported me with their value added inputs without them this project would
not have been this better.
To start with l would like to thank Mr. XXXX, director Halcyon Technologies
for giving me an opportunity as an internee in their esteem organization.
My sincere thanks to my faculty Mr. XXX and Mrs. XXXX for helping in me
out various aspects of my project and l would like to thank college
management for coordinating with me all during this six months of my
project.
l would like to owe my sincere appreciation to all the Employees of Halcyon
Technologies who provided a friendly environment and supported through
out my project.
Finally l would like to acknowledge Mr. XXXX, HR manager, Halycon
Technologies for his value added inputs, support, coordination all through
my project.
IN"E%
Ta&le of 'ontents(
lntroduction
Need for the study
Objectives of the study
Scope of the study
Company profile
Methodology / approach
Graphical interpretation of the survey
Limitations of the study
Findings
Recommendations
Bibliography
Annexure (Questionnaire)
A Study on Analyzing levels of
In a soft)a*e develo+,ent fi*,
INTRO"!CTION
"People don't leave their jobs, they leave their managers."
Although committed and loyal employees are the most influential factor to
becoming an employer of choice, it's no surprise that companies and
organizations face significant challenges in developing energized and
engaged workforces. However, there is plenty of research to show that
increased employee commitment and trust in leadership can positively
impact the company's bottom line. ln fact, the true potential of an
organization can only be realized when the productivity level of all
individuals and teams are fully aligned, committed and energized to
successfully accomplish the goals of the organization.
As a result, the goal of every company should be to improve the desire of
employees to stay in the relationship they have with the company. When
companies understand and manage employee loyalty - rather than
retention specifically - they can reap benefits on both sides of the balance
sheet i.e., revenues and costs.
On the revenue side of the balance sheet, loyal and committed employees
are more likely to go "above and beyond" to meet customer needs and are
highly motivated to work to the best of their ability.
On the cost side, loyal employees stay longer, resist competitive job offers,
do not actively look for other employment and recommend the company to
others as a good place to work. These four behaviors positively influence
the cost side of the balance sheet.
ln other words, rather than focusing only on retention (that is, trying to
retain employees who have already decided to leave), organizations should
proactively recognize the benefits of understanding, managing and
improving employee satisfaction. The most successful organizations are
those that can adapt their organizational behavior to the realities of the
current work environment where success is dependent upon innovation,
creativity and flexibility.
One of the key steps to understanding and improving employee satisfaction
is by acknowledging the importance of the following factors in building
loyalty and satisfaction:
• Broadly-defined responsibilities rather than narrowly-defined job
functions
• Effective and regular performance evaluations, both formally and
informally
• A corporate emphasis on employee learning, development and
growth
• Wide-ranging employee participation in the organization as a whole.
Typically, a combination of factors influences employees' decisions to stay
at their current job. Contributing factors include satisfying work, a sense of
job security, clear opportunities for advancement, a compelling corporate
mission combined with the ability to contribute to the organization's
success, and a feeling that their skills are being effectively used and
challenged. Specifically, employees who enjoy their work identify
themselves with their employer and perceive that the company is flexible
regarding work and family issues also intend to stay with the organization.
ln particular, consider the following elements of effective strategies
designed to build satisfaction and retain key employees:
• lnclude opportunities for personal growth and invest heavily in the
professional development of the best people in the organization.
• Provide employees with well-defined career paths (including a
succession plan), mentors and tuition reimbursement for job-related
education.
• Train employees, even if it makes them more attractive to the
competition. Without seeing an opportunity on the horizon, few high
potential employees will stay with a company and allow themselves to
grow stagnant.
• Acknowledge non-work priorities by recognizing and responding to
employees' needs for greater balance in their lives, since employees
will develop loyalty for organizations that respect them as individuals,
not just as workers.
"efinitions of E,+loyee Satisfa'tion(
The term Employee Satisfaction was brought to limelight in l935.the
studies conducted prior to l933 by Hoppock observed that Employee
Satisfaction is combination of psychological, physiological and environment
circumstances that cause a person to say "l am satisfied with my job".
Some of the definitions of Employee Satisfaction:
l. Employee satisfaction is defined as "a pleasurable or positive
emotional state resulting from the appraisal of one's job or job
experience".
2. Employee satisfaction is "a set of favorable or unfavorable feelings
with which employees view their work".
3. Employee Satisfaction will be as "the amount of overall positive affect
(or feelings) that individuals have towards their jobs.
Need fo* t-e Study
$-y Measu*e E,+loyee Satisfa'tion
A company is only as strong and successful as its members, its employees,
are. By measuring employee satisfaction in key areas, organizations can
gain the information needed to improve employee satisfaction, retention,
and productivity. However, a recent study by the Society of Human
Resource Management (SHRM) indicated that often the HR department's
perceptions of employee satisfaction versus the true measure of employee
satisfaction are not always in sync.
Employees who aren't satisfied with their jobs are very likely to leave. lf
they don't leave they can become a source of bad morale and do a great
deal of harm in the organization. ln many cases employers without proper
data will assume the wrong reasons for employee dissatisfaction. Many
bosses will automatically think that money is the top reason for leaving a
job. Wouldn't it be better to have real data and react accordingly?
Surveying employees on a regular basis is a great way to stay in touch with
the pulse of the business. Before launching a survey though it is important
to establish the ground rules.
Many employees will be unwilling to express their honest feelings if they
think they will be singled out. Make sure that the surveys are conducted
with anonymity. Be certain to have the support of company management all
the way to the top. Employees want to know that the leadership is behind
the survey and that their responses will be taken seriously.
Explain that employee comments are important to the company. State what
will be done with the results. And then live up to those statements.
Employees will become doubtful of management's intentions if they don't
follow through.
There are many resources to assist companies in the survey process.
However most human resource managers are very capable of designing
and conducting their own employee satisfaction survey.
O&.e'tives of t-e study
/*i,a*y(
Since this has been a startup company entering into second year, it wanted
to check out levels of satisfaction before coming up with new policies to
take future course of actions. l was given the task to understand the
various aspects related to Employees satisfaction in the organization.
Halcyon also wanted to make out an external survey in indentifying the
benefits other company offers to its Employees and compare those things
along with the benefits offered by the company.
Organization also wanted to know Employees understanding of company's
mission and vision statement.
Company also wanted to check Employees satisfaction levels with their
team leaders, with the Management and within the team members.
So,e of t-e se'onda*y o&.e'tives t-at I identified )e*e(
• To measure Employees satisfaction on Compensation and Benefits.
• To find out the expectations of Employees from Management.
• To compare the desired satisfaction with the actual one.
• To compare the satisfaction in different levels i.e. female and male
Employees, juniors and seniors and within different teams.
S'o+e of t-e study
The study covers all levels of Employees and various aspects of
Employees like:
ldentifying Employees attitudes towards various attributes at work place.
This study gives us an insight of how Employees see and perceive about
Organization.
lnterpersonal relations,
Opportunities for career growth,
Compensation and benefits,
Training and development,
Working conditions,
Communications,
These aspects were taken into consideration to measure Employee
Satisfaction at Halcyon Technologies.
"i,ensions of e,+loyee satisfa'tion su*vey a*e
l. The knowledge of the company vision/ mission and strategies of
employees?
2. Satisfaction with HR Policies and Procedures
3. How confident is the employee about the Company's ability to
reach its
Goal?
4. Compensation and Benefits
5. Whether the company has made reasonable efforts to allow its
Employees to balance their work and family?
6. Work Environments
7. Opportunities for growth
8. Whether individuals are respected in this company.
9. About Training Need
Co,+any0s +*ofile
HALCYON Technologies is an Application Development and Business
Process Outsourcing solutions provider. HALCYON Technologies offers a
range of services from outsourced application development and managed
services to professional services. All Their services are enabled by
experienced, knowledge, proven methodologies, global talent and
innovation. Their portfolio includes Application Development, consulting,
maintenance & support, Business Process Outsourcing, and Testing
services. HALCYON provides services to clients from their network of
offices across US, UK and state-of-the-art Global Solutions Development
center in Hyderabad, lndia.
Their experience with working on and managing outsourced lT projects of
large magnitude and BPO solutions gives us a leading edge over their
competitors. Their commitment is to produce superior quality deliverables
using the industry specified standards. HALCYON achieve this by
maintaining an effective and open communication channel across clients in
automotive retail industry and have also worked with fortune 500 clients in
the Healthcare, Banking, Telecom, Manufacturing, lnsurance, Utilities and
Financial verticals. Their in-depth understanding of various industry
verticals enables us to provide innovative and end-to-end technology
solutions.
With HALCYON Technologies, the clients can rest assured of transport fair
working partnership and quality work processes. HALCYON Technologies
offers cutting-edge technologies that help the client business improve, and
more well ahead of their competitors in the market.
HALCYON helps clients:
• Create an adaptive technologies infrastructure
• Streamline the business processes
• Raise the market value
• lncrease the competitive advantage, and
HALCYON Technologies evolves client-specific strategic initiatives with a
dual aim to achieve cost savings, and to improve on quality of services
offered.
Se*vi'es
HALCYON delivers a wide-range of value added services adopting a
unique approach of integrating people, processes and technology.
HALCYON creates solutions for its clients by leveraging its domain and
business expertise along with a range of services.
HALCYON Technologies range of services includes:
• Application development
• Business Process Outsourcing
• Consulting
• Maintenance & support
• QA and testing
Te'-nologies
As a technology company, HALCYON proactively gains insights into
leading and emerging technologies.
HALCYON Technologies has expertise in:
• Microsoft .NET Technologies
• J2EE Technologies
• lBM Mainframe Technologies
• EAl technologies like Tibco, Web Methods MQ and
Seebeyond
• Report generation using Business Objects, Crystal Reports
and lnfragistics
/O Solutions
HALCYON Technologies Business Process Outsourcing (BPO) services
aim at leveraging technologies to provide and manage an organization's
critical and/or non-critical enterprise processes and applications.
HALCYON Technologies holistic BPO services integrate software, process
management, and people to operate the services.
BPO Solutions provided by HALCYON for Automotive industry
include:
• Data analysis and processing of Rate and Residuals for Car
Dealerships
BPO Solutions provided by HALCYON for others lndustries include:
• lnformation Capture
• Data Entry & Correction
• Document Conversation
/*odu'ts
HALCYON offer product development services enriched with their
experience and technology expertise. HALCYON has developed products
on leading technologies with a strong orientation toward standards-driven
architecture.
Products developed by HALCYON for Automotive Retail industry are:
• Vehicle Comparison Search Engine and Market Analyzer
• RFlD based Vehicle Management Solutions
• CRM & ERP Solutions for Car Dealerships
• F & l Menu and Desking Application Solutions
$-y HALCYON1
HALCYONS have a vast practical experience of developing and supporting
critical applications with high quality and within scheduled time. Their
offshore development model id devised to act as an extension of the client,
providing them with excellent outputs when needed. By outsourcing your
work to HALCYON Technologies, you have powerful advantage like cost
saving, quality, time to market and flexibility to adapt to client's market and
customer's demands.
Hal'yon Advantage(
• Vast experience in working on number of software
projects/solutions
• Mature onsite-offshore development model with high record of
matching deliverables within clients' expectations
• Strong Domain experience which has been gained over the
years by providing lT Solutions to clients
• ln-depth understanding of clients' business
• Enviable ability to deliver innovative, reliable and high quality
solutions
• Cost effective pricing and flexible approach
Their company-wide mindset of co-ownership and co-responsibility is what
differentiates them from any of other players.
Met-odology
Sou*'es of data 'olle'tion(
The primary data about Employee Satisfaction is collected from
Employees using a structured Questionnaire which contained both open
ended as well as closed ended Questions. A questionnaire of 95 questions
was designed keeping in view the objectives and other aspects which are
mentioned below
• General
• Work Environment
• Compensation and Benefits
• Respect for Employees
• Respect for Management
• Opportunities for Growth
• Teamwork
• Communication
• Feed back
• Closing
Which latter on edited to 65 questions precisely. Our motive was to cover
all the areas which were related to Employees and measure his/her
satisfaction level in those areas.
ln order to get a clear, unambiguous and confidential report we used the
third party tools for getting survey report. We used the web portal
www.custominsight.com, this web portal generally holds these kind of
surveys.
We used this portal because of the fact that individually getting feedback
may not give the actual opinion as they may feel that their confidentiality
may be lost and the results may be biased due to influence of other's
opinions.
To carry out the survey we prepared the questionnaire of 65 questions
divided into various sections and we uploaded the questionnaire into the
website and the survey would be active for a stipulated period of time. The
study of Employee Satisfaction was done with a sample size of 2l
Employees who were at least three months old in the organization. We
gave the access details like user id & password to the employees, when
they log on to the site it automatically generates the passwords where in
employees can log on for the next time to complete the survey, it also gives
you the flexibility to stop the survey at any point of time and continue the
survey at their leisure.
When the Employee finishes the survey it automatically generates the word
document of that report and sends it to survey mail id.
After accumulating all responses from Employees we generated reports on
various categories like
• Consolidated report
• lndividual report
• Team wise report
• Reports based on gender
• Reports based on seniority
• Reports of Newcomers
All the reports were generated using the www.custominsight.com except
the consolidated report which was prepared manually using Ms-Excel. The
reports that l am enclosing would be consolidated report
A&out Custo,insig-t(
Custominsight was founded in l998 as a technology spin-off from a Silicon
Valley HR consulting firm. The technology behind the Custominsight survey
solution was developed in support of large-scale survey projects
administered by that firm for the purposes of executive development,
cultural assessments, and corporate consulting. The technology was so
widely acclaimed; the consulting firm recognized the value of the underlying
technology to other organizations wishing to run surveys. As a result,
Custominsight was born.
Custom lnsight's mission is to provide end-to-end survey solutions to their
clients. Their core values include a commitment to technology excellence,
professionalism, and outstanding customer service.
G*a+-i'al inte*+*etation of t-e su*vey
Gene*al
$o*2 Envi*on,ent
Co,+ensation and enefits
Res+e't fo* E,+loyees
Res+e't fo* Manage,ent
O++o*tunities fo* G*o)t-
Tea, )o*2
Co,,uni'ation
Feed &a'2
Closing
Li,itations
These were certain limitations of my project if these limitations would have
been taken care of project would have been catered to its need in a better
way
• Survey was conducted in 2 days due to which Employees did not get
enough time to complete the survey properly.
• lncidents happening at the time of the survey have affected it.
• Employees thought that the questionnaire was too big and too
specific.
• Custom insight web portal has a limitation of giving analysis of l0
responses free of cost, so we could not get full fledge report of all the
employees together and hence we thought of creating our own report
using Ms-Excel.
• Responses to open ended questions were not been given as the
employees were reluctant in giving responses due, to which we could
not decipher the exact opinion of the Employees for most of the
questions.
Due to the following limitations the desired objective for conducting
Employee Satisfaction Survey was not achieved
Findings
After being a part of entire survey i.e. from preparation of questionnaire to
the preparation of final report, l was able to identify the benefits from the
survey conducted and also recognized some of the areas where
Employees showed dissatisfaction, which are as follows:
l. Employees were pleased to work with Halcyon.
2. People expressed their confidence in management of Halcyon
3. Most of the Employees were not clear about the mission & vision
statement of Halcyon.
4. Employees are not comfortable with the work place.
5. Employees are unhappy with the Pantry & Conference facilities
provided to them.
6. Employees feel that they are unable to balance their personal and
professional life.
7. Most of the Employees are displeased with their Compensation and
benefits part.
8. lndividuals are treated fairly in Halcyon.
9. Employees are very much happy with their respective team leads.
l0. lndividuals working in teams are happy with cooperation which
they get
from their respective teams.
ll. People working in Halcyon felt that they can freely share their
opinion on various things relating to work and personal life with
others.
l2. Employees strongly feel that they have Opportunity for their
career growth at Halcyon.
l3. Employees are pleased with the Hr department.
l4. Lack of discipline is found with respect to time management.
l5. Employees are satisfied with the current policies of Halcyon
technologies.
l6. Employees are unhappy with their performance evaluation
policy.
l7. Most of the Employees are dissatisfied with the lack of
feedback they get from their team leaders.
Re'o,,endations
After the successful completion of the survey i.e. when all Employees
submitted their feedback we analyzed it in following ways
Consolidated report of all the Employees taken and difficulties faced by
them were taken into consideration. Then team wise about the perception
and problems faced in teams were analyzed. Then reports were divided
according to gender and analyzed and finally reports according to seniority
were prepared from which the consolidated report that had been enclosed
shows the overall levels of Employee Satisfaction at Halcyon Technologies.
After analyzing the consolidated report, l thought the below suggestions
given by me would help Halcyon to create an amicable & peaceful
environment where people feel proud to work.
The recommendations are follows:
l. Some of the questions for which negative feedback was expected
were deleted , in my view when they were planning to take an overall
opinion about employee satisfaction levels all the factors related to
employee satisfaction should be covered.
2. Quick and prompt action should be taken for the areas found in
Employee feedback which need improvement.
3. Employee should be given more time to fill up the survey.
4. Recent training and development sessions were useful to
employees. Most of them felt that the training sessions should
continue and this session should focus more on their technical and
soft skills.
5. ln spite of company providing many benefits to employees, most of
them are not happy with benefits plans of the company, l would like
to recommend Halycon to go for benefits like sodex-ho passes,
spouse insurance etc...
6. Most of the employees felt that they should be a balance of work
between personal and professional life. This kind of stress can be
reduced by encouraging fun related activities in the office regularly.
7. Employees says that there should be more space in the pantry and they
also require more chairs as employees cannot go together for lunch
and hence hampers the mutual communications. This can be overcome
by providing more chairs or by making the sitting arrangements more
spacious.
8. Halycon should try to encourage its employees by taking them out for
an outing or team dinner so as to boost up the team and give them
relaxation from their routine activities.
9. Employees feel that their performance evaluation is not fair,this can be
abridged by making its employees clear about the policies and
procedures.
l0. Team leads should give them a feedback for every fifteen days so
that they can asses themselves and work on their weakness to convert
them into strengths.
ll. Lack of discipline has been found with respect to time ,l would like to
recommend Halycon to go for an effective time sheet.
Sa,+le 3uestionnai*e on E,+loyee Satisfa'tion su*vey
Please provide the following information
First Name
_________________________________________________________
Last Name
_________________________________________________________
Working Since
_________________________________________________________
Team
_________________________________________________________
Designation
_________________________________________________________
General
This section deals with your general perception about Halcyon
45 I a, +*oud to )o*2 )it- -al'yon
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
65 I -ave 'onfiden'e in t-e Manage,ent of Hal'yon
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
75 "oing ,y .o& )ell gives ,e a sense of +e*sonal satisfa'tion5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
85 I -ave a good unde*standing of t-e ,ission and t-e goals of Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
95 My .o& is i,+o*tant in a''o,+lis-ing t-e ,ission of Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
:5 My 'o,+any +*ovides ,e *egula* info*,ation a&out t-e ,ission and t-e goals of
Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
General
;5 My to+ 7 e<+e'tations f*o, Hal'yon a*e=
Work Environment
This section is related to the facilities at your workplace and the resources available to you to do
your job
>5 I -ave t-e *esou*'es I need to do ,y .o& )ell5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
?5 T-e ne'essa*y info*,ation syste,s a*e in +la'e and a''essi&le fo* ,e to get ,y .o&
done5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4@5 My )o*2+la'e is )ell ,aintained5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
445 My )o*2+la'e is a +-ysi'ally 'o,fo*ta&le +la'e to )o*25
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
465 My )o*2+la'e is safe5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
475 T-e /ant*y +*ovided fo* -aving lun'- is good5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
485 I feel 'o,fo*ta&le e<+*essing ,y vie)s and *aising 'on'e*ns at )o*25
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
495 I 'an a++*oa'- ,anage,ent in t-e 'o,+anyA if I feel t-e need to do so5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4:5 T-e envi*on,ent at Hal'yon su++o*ts a &alan'e &et)een )o*2 and +e*sonal life5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4;5 T-e +a'e of t-e )o*2 in t-is o*ganization ena&les ,e to do a good .o&5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4>5 I a, ve*y ,u'- satisfied )it- t-e 2ind of )o*2 I do5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
4?5 I feel t-at ,y talent is used in t-e &est )ay5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
6@5 I -ave a dedi'ated 'o,,it,ent to t-e )o*2 I do5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Work Environment
645 Give us you* final feed&a'2 of )-at you t-in2 of t-e *esou*'es and fa'ilities t-at a*e
+*ovided at Hal'yon5
665 A*e t-e*e any suggestions o* any a*eas of i,+*ove,ent t-at Hal'yon s-ould
'on'ent*ate on1
Compensation and Benefits
ln this section you are supposed to give your feedback on how satisfied are you with the pay
and the benefits that you get at Halcyon.
675 I a, +aid fai*ly fo* t-e )o*2 I do5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
685 My sala*y B &enefits is 'o,+etitive )it- si,ila* .o&s I ,ig-t find else)-e*e5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
695 I unde*stand ,y CTC +lan5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
6:5 I a, satisfied )it- ,y &enefits +a'2age5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Compensation and Benefits
6;5 Give us you* final feed&a'2 in detail a&out -o) satisfied a*e you )it- you* sala*y5
Respect for Employees
This section deals with the organization attitude towards its employees.
6>5 Hal'yon *es+e'ts its e,+loyees5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
6?5 My Su+e*io*s B Manage,ent values ,y talents and t-e 'ont*i&ution I ,a2e5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
7@5 My tea, leade* al)ays t*eats ,e )it- *es+e't5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
745 I -ave a say in ,y tea, on i,+o*tant issues5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
765 Eve*y&ody is t*eated fai*ly in t-is o*ganization5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
775 T-e ,anage,ent is al)ays 'onsistent )-en ad,iniste*ing +oli'ies 'on'e*ning
e,+loyees5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
785 I a, 'o,fo*ta&le s-a*ing ,y o+inions at )o*25
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Respect for Management
This section deals with the employee's attitude towards management.
795 Ou* senio* leade*s de,onst*ate st*ong leade*s-i+ s2ills5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
7:5 Ou* tea, lead 2no)s -is .o& )ell5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
7;5 Ou* HR Manage* 2no)s -is .o& )ell5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
7>5 I -ave 'onfiden'e in t-e to+ ,anage,ent of Hal'yon B t-ei* 'o,+eten'ies5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Opportunities for Growth
This section deals with opportunities that Halcyon provides for professional & personal growth.
7?5 I -ave adeCuate o++o*tunities fo* +*ofessional g*o)t- in Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
8@5 I *e'eive t-e #T I need to do ,y .o& )ell5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
845 Hal'yon is a'tively inte*ested in ,y +*ofessional develo+,ent and advan'e,ent5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
865 I a, en'ou*aged to lea*n f*o, ,y ,ista2es5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
875 My )o*2 is '-allenging5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
885 My )o*2 is sti,ulating5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
895 I -ave a ,ento* at )o*25
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Teamwork
This section deals with how good are you working in teams.
8:5 Tea,)o*2 is en'ou*aged and +*a'ti'ed at Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
8;5 T-e*e is a st*ong feeling of tea,)o*2 and 'oo+e*ation at Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
8>5 Ne) ,e,&e*s a*e )el'o,ed )a*,ly and t-ey easily ,ingle )it- t-e tea,5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
8?5 "o you t-in2 t-e lea*ning &uddy 'on'e+t -el+s t-e ne) e,+loyee in getting
a'Cuainted )it- t-e Co,+any )o*2 envi*on,ent )it- out any diffi'ulty1
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
9@5 "o you feel t-at )e all a*e +a*t of a tea, and a*e )o*2ing to)a*ds a s-a*ed goal1
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Communication
945 Info*,ation and 2no)ledge a*e s-a*ed o+enly )it-in Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
965 Co,,uni'ation is en'ou*aged at Hal'yon5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
975 Manage,ent 'o,,uni'ates )ell )it- t-e *est of t-e o*ganization5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Communication
985 "o you unde*stand t-e '-allenges fa'ed &y Hal'yon1
(Select only one)
? Yes
? No
995 T-e*e is an a&solute 'la*ity on t-e +oli'ies of Hal'yon
(Select only one)
? Yes
? No
Feedback
This section deals with concept of taking feedback from the employees of Halcyon.
9:5 I *e'eive useful and 'onst*u'tive feed&a'2 f*o, ,y ,anage*A t-at -el+s ,e i,+*ove
,y +e*fo*,an'e5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
9;5 I a, given adeCuate feed&a'2 a&out ,y +e*fo*,an'e5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
9>5 I -ave an o++o*tunity to +a*ti'i+ate in t-e goal setting +*o'ess5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
9?5 E,+loyee +e*fo*,an'e evaluations a*e fai* and a++*o+*iate5
Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
5 My )o*2 is &eing *e)a*ded o* *e'ognized at a++*o+*iate ti,es5Strongly Agree ?
Moderately Agree ?
Neutral ?
Moderately Disagree
?
Strongly Disagree ?
Unable to Rate ?
Please provide additional comments that would be helpful
Feedback
:45 $-at do you li2e &est a&out )o*2ing fo* t-is 'o,+any1
:65 $-at a*eas of t-e 'o,+any do you feel need i,+*ove,ent1
Closing
:75 I )ould *e'o,,end ot-e*s to )o*2 fo* t-is 'o,+any5
(select only one)
? Yes
? No
Closing
:85 Is t-e*e anyt-ing else t-at you )ould li2e to s-a*e on t-e e,+loyee satisfa'tion1
:95 Give you* 'o,+lete feed&a'2 on t-e )-oleA a&out Hal'yon5
doc_809180784.doc