This project explain's conflict in the organisation, methods to analyse, solve.
Case study:- Maruti, Philips & Some Insight on BPO.
The TOC is Below
Sr No Topic Page
1 Objectives 2
2 What is Conflict?? 3
3 Conflict Cycle 4
4 How Conflict Cycle works 5
5 View’s of Conflict 6
6 Responses to Conflict 7
7 Functional versus Dysfunctional Conflict 8
8 Types of Conflict 9
9 Conflict Process 10
10 How can you tell if you have got conflict in the workplace 12
11 Forms of Conflict in Organizations 13
12 Causes of Conflict in Organizations 14
13 Dimensions of Conflict-Handling Intentions. 16
14 Managing Conflicts. 17
15 What is CONFLICT MANAGEMENT? 18
16 Dealing with People While Managing Conflict 21
17 Steps to Analyzing Conflict 23
18 Why Total Conflict Management? 25
19 The 4 A’s of an Organisation 29
20 Bargaining Strategies 30
21 Strategy [Collective Bargaining] 31
22 Managing Conflict from the Inside Dispute Resolution Systems 32
23 Dynamic Adaptive Dispute Systems DyADS 33
24 The Escalation Strategy 34
25 Three roles for managing conflict 37
26 Case Analysis of Philip India Ltd 40
27 Case Analysis of Maruti – Suzuki. 43
Case study:- Maruti, Philips & Some Insight on BPO.
The TOC is Below
Sr No Topic Page
1 Objectives 2
2 What is Conflict?? 3
3 Conflict Cycle 4
4 How Conflict Cycle works 5
5 View’s of Conflict 6
6 Responses to Conflict 7
7 Functional versus Dysfunctional Conflict 8
8 Types of Conflict 9
9 Conflict Process 10
10 How can you tell if you have got conflict in the workplace 12
11 Forms of Conflict in Organizations 13
12 Causes of Conflict in Organizations 14
13 Dimensions of Conflict-Handling Intentions. 16
14 Managing Conflicts. 17
15 What is CONFLICT MANAGEMENT? 18
16 Dealing with People While Managing Conflict 21
17 Steps to Analyzing Conflict 23
18 Why Total Conflict Management? 25
19 The 4 A’s of an Organisation 29
20 Bargaining Strategies 30
21 Strategy [Collective Bargaining] 31
22 Managing Conflict from the Inside Dispute Resolution Systems 32
23 Dynamic Adaptive Dispute Systems DyADS 33
24 The Escalation Strategy 34
25 Three roles for managing conflict 37
26 Case Analysis of Philip India Ltd 40
27 Case Analysis of Maruti – Suzuki. 43
