makemytrip case study solution required

[Chitwan]

hi all..if anyone has a ppt/ report on makemytrip.com plz upload...need it for case study in services marketing..thnks

 

[kartik]

have you considered creating a fishbone - Ishikawa diagram, for building a case study around service delivery ?

 

[perfumed]

please post the solution as well

Thanks in adv.