Going for e-payments; Should banks support small Retail Trade

Going for e-payments; Should banks support small Retail Trade

By: Amit Bhushan Date: 27th Sept. 2017

Let’s analyze the case of Cash-management for a small retail shopkeeper who buys stock on a weekly basis and is able to get about 1 week credit.

Shopkeeper A: Buys/replenishes inventory on a weekly basis and is able to get credit for week from most of his suppliers. His inventory holding is INR 1,500,000/- His own funds into inventories is INR 500,000/-. Let his weekly sales be INR 250,000/- and a margin of about 5% which also takes care for his expenses. In present scenario, his operating surplus for a week is INR 12,500/- while his purchases for week is INR 237,500/-. Basis his weekly surplus of INR 12,500/-, his annual surplus is INR 600,000/-.

His debt to financiers is about 750,000/- since around 250,000/- is financed by suppliers. Let’s assume this is being serviced at 18%pa and this comes to INR 135,000/- so profitability is around 465,000/- if other expenses are nil. This case might resemble many ordinary shopkeepers in India.

Now let’s say Shopkeeper A is evaluating to go for Digital payments.

Assumption 1[/u]: He can be reasonably sure that he will have a 5% growth in sales on account of this on account of being able to cater to card and wallet purchases. He may also estimate that only some 10% of his customers would shift to digital payments means.

Implications:[/u] This implies his sales rises to INR 262,500/-. Out of this digital sales is estimated to be INR 37,500/- (i.e. 10% of current sales and additional 5% sales).

Assumption 2[/u]: Let’s assume Shopkeeper A can negotiate a 0.25% discounts for Cash purchases from 65% of his suppliers. A bank is ready to provide an overdraft facility of INR 800,000/- @ 12% pa while it changes approx. 1.5% for facilitating digital transactions for the shopkeeper.

Implications:[/u] This implies his purchases would now be around INR 248,720/- (i.e. 262,500 *(1-5.25%)). His expense for digital purchase is INR 562.5/- (1.5% * 37,500/-). His operating surplus for the week is INR 13218.5/- after taking care of his expenses for the digital transactions. His annual surplus is INR 634,464/-

Now his debt is financed by the bank at 12% and the financing bank is reasonably assured of servicing of this debt by this shopkeeper through his e-payment receipts. The cost of servicing of this debt now for the shopkeeper is INR 96,000/- which is down from previous INR 135,000/-. So the profitability could be around INR 538,464/- assuming nil other expenses as in previous case. This tantamount to a gain of around INR 73,000 or about 15% rise in income.

Conclusions[/u]:

Most gains will be on account of reduced interest viz. approx. INR 39,000/-

Other gains are on account of discounts for is annual purchases INR 1,1400,000/- viz. INR 28,000/- approx. and some other gains on account of increased business

[/list]

While the concerned people may be able to appreciate the increase in income however this may not be sufficient conditions in itself. Support from organized credit providers to be on-board for such credit is might be required. Now many shopkeepers may still be not ready to easily let digital or e-payments become a daily routine on account of old habits. Support would be required from wholesalers association to shift to digital and their readiness to discount cash sales and acceptance of e-transfers may perhaps go a long way. This may bring down the income for some of the unorganized & usurious credit providers usually belonging to the local socio-political nexus or force them to find different markets. There might be more likelihood of compliance with taxes and other laws including consumer protection which would overall be better for the economy and people. The appropriate Fintech platforms to support need for such retail shopkeepers for payments, credit as well as tax compliance on the above account might still be some distance away. However with some micro credit institutions gaining banking license for small finance, there might be still some hope. However these bank would have to turn to Fintech rather than traditional IT vendors to satisfy such needs and hopefully they might realize it sooner than later.

Many of these new banks are again seen to be immersing themselves in the same 'core banking' technologies and even other associated technologies. This might be because of set patterns of thinking in the senior management which probably saw their old technology banks transforming themselves using these technologies and seem to be excited about re-creating the magic again perhaps with a little lesser ills. However their challenges might be quite different if these banks are to focus on 'small business sector' alone for their revenues. So the response probably needs to be something radically different but that 'different' still needs to be defined. Perhaps exploring the Fintechs might be a better option. And given that various changes are taking place for deepening of the Tech saliency amongst the small businesses like the GST or encouragement to e-receipts and e-payments, this might be a good option to explore the Fintechs. Collaboration between the small finance banks and GSPs might be needed to source quality business for these banks and greater service offering as required by the small scale sector. Besides a single Fintech start-up perhaps may still not have a complete solution and this may require some effort on how the management in these new banks with their mandate may want to select various technologies and integrate these into a meaningful solution is something that needs to be seen.
 
Going for e-payments; Should banks support small Retail Trade

By: Amit Bhushan Date: 27th Sept. 2017

Let’s analyze the case of Cash-management for a small retail shopkeeper who buys stock on a weekly basis and is able to get about 1 week credit.

Shopkeeper A: Buys/replenishes inventory on a weekly basis and is able to get credit for week from most of his suppliers. His inventory holding is INR 1,500,000/- His own funds into inventories is INR 500,000/-. Let his weekly sales be INR 250,000/- and a margin of about 5% which also takes care for his expenses. In present scenario, his operating surplus for a week is INR 12,500/- while his purchases for week is INR 237,500/-. Basis his weekly surplus of INR 12,500/-, his annual surplus is INR 600,000/-.

His debt to financiers is about 750,000/- since around 250,000/- is financed by suppliers. Let’s assume this is being serviced at 18%pa and this comes to INR 135,000/- so profitability is around 465,000/- if other expenses are nil. This case might resemble many ordinary shopkeepers in India.

Now let’s say Shopkeeper A is evaluating to go for Digital payments.

Assumption 1[/u]: He can be reasonably sure that he will have a 5% growth in sales on account of this on account of being able to cater to card and wallet purchases. He may also estimate that only some 10% of his customers would shift to digital payments means.

Implications:[/u] This implies his sales rises to INR 262,500/-. Out of this digital sales is estimated to be INR 37,500/- (i.e. 10% of current sales and additional 5% sales).

Assumption 2[/u]: Let’s assume Shopkeeper A can negotiate a 0.25% discounts for Cash purchases from 65% of his suppliers. A bank is ready to provide an overdraft facility of INR 800,000/- @ 12% pa while it changes approx. 1.5% for facilitating digital transactions for the shopkeeper.

Implications:[/u] This implies his purchases would now be around INR 248,720/- (i.e. 262,500 *(1-5.25%)). His expense for digital purchase is INR 562.5/- (1.5% * 37,500/-). His operating surplus for the week is INR 13218.5/- after taking care of his expenses for the digital transactions. His annual surplus is INR 634,464/-

Now his debt is financed by the bank at 12% and the financing bank is reasonably assured of servicing of this debt by this shopkeeper through his e-payment receipts. The cost of servicing of this debt now for the shopkeeper is INR 96,000/- which is down from previous INR 135,000/-. So the profitability could be around INR 538,464/- assuming nil other expenses as in previous case. This tantamount to a gain of around INR 73,000 or about 15% rise in income.

Conclusions[/u]:

Most gains will be on account of reduced interest viz. approx. INR 39,000/-

Other gains are on account of discounts for is annual purchases INR 1,1400,000/- viz. INR 28,000/- approx. and some other gains on account of increased business

[/list]

While the concerned people may be able to appreciate the increase in income however this may not be sufficient conditions in itself. Support from organized credit providers to be on-board for such credit is might be required. Now many shopkeepers may still be not ready to easily let digital or e-payments become a daily routine on account of old habits. Support would be required from wholesalers association to shift to digital and their readiness to discount cash sales and acceptance of e-transfers may perhaps go a long way. This may bring down the income for some of the unorganized & usurious credit providers usually belonging to the local socio-political nexus or force them to find different markets. There might be more likelihood of compliance with taxes and other laws including consumer protection which would overall be better for the economy and people. The appropriate Fintech platforms to support need for such retail shopkeepers for payments, credit as well as tax compliance on the above account might still be some distance away. However with some micro credit institutions gaining banking license for small finance, there might be still some hope. However these bank would have to turn to Fintech rather than traditional IT vendors to satisfy such needs and hopefully they might realize it sooner than later.

Many of these new banks are again seen to be immersing themselves in the same 'core banking' technologies and even other associated technologies. This might be because of set patterns of thinking in the senior management which probably saw their old technology banks transforming themselves using these technologies and seem to be excited about re-creating the magic again perhaps with a little lesser ills. However their challenges might be quite different if these banks are to focus on 'small business sector' alone for their revenues. So the response probably needs to be something radically different but that 'different' still needs to be defined. Perhaps exploring the Fintechs might be a better option. And given that various changes are taking place for deepening of the Tech saliency amongst the small businesses like the GST or encouragement to e-receipts and e-payments, this might be a good option to explore the Fintechs. Collaboration between the small finance banks and GSPs might be needed to source quality business for these banks and greater service offering as required by the small scale sector. Besides a single Fintech start-up perhaps may still not have a complete solution and this may require some effort on how the management in these new banks with their mandate may want to select various technologies and integrate these into a meaningful solution is something that needs to be seen.
The analysis presented in Amit Bhushan’s article is both timely and eye-opening, especially when considered against the backdrop of India’s rapid shift toward a digital economy. The case of Shopkeeper A encapsulates the dilemma faced by thousands of small retailers across the country—to digitize or not to digitize—and more importantly, how to do it profitably. The article takes an empirical approach to assess whether e-payments and digital finance tools are financially viable for a small retail shop and offers a compelling argument in favor of embracing the digital transformation, provided the ecosystem supports it.


From a purely numerical standpoint, the conclusion is quite clear: digital payments can increase profitability, and not just marginally. Shopkeeper A saw a 15% jump in income, driven largely by three components—reduced cost of credit (due to switching from informal lenders to bank overdrafts), small but impactful supplier discounts for cash purchases, and a modest increase in customer base owing to acceptance of digital payments. This type of granular breakdown is essential for convincing risk-averse, traditionally-minded small business owners to consider change.


However, as the article astutely points out, numbers alone aren’t enough to drive behavioral transformation. India’s retail sector is still largely informal, and many shopkeepers are entrenched in legacy ways of doing business—cash-based transactions, ledger books, and neighborhood credit circles. While the logic of digital finance may appeal to policy makers, fintech evangelists, and forward-thinking entrepreneurs, for the average small shopkeeper, digital payments represent unfamiliar territory fraught with perceived complexity, compliance anxiety, and operational hassle.


So, should banks support small retail trade to embrace digital payments? The answer is an emphatic yes—but not just with financing. What’s needed is a collaborative ecosystem involving banks, fintech startups, wholesalers, and perhaps even local government bodies. Banks must go beyond merely offering overdrafts or card-swipe machines; they must partner with fintechs to offer end-to-end digital solutions—inventory management, automated tax compliance (especially under GST), supplier payments, e-invoicing, customer loyalty programs, and even vernacular interfaces for ease of use.


The article is right to call out the misplaced obsession of new small finance banks with traditional core banking systems. If these banks are to serve small businesses effectively, they must abandon the one-size-fits-all approach and embrace modular, API-driven fintech stacks that can be customized and scaled as per local needs. The biggest opportunities lie not in mimicking the old banking model, but in creating hyperlocal, tech-enabled ecosystems. For example, imagine a small finance bank collaborating with GST Suvidha Providers (GSPs) and payment aggregators to offer a full digital suite that includes a POS terminal, credit line linked to real-time sales, instant GST filing, and predictive restocking alerts.


There’s also a social dimension to this digital push. Reducing reliance on local moneylenders and informal financiers—many of whom operate in coercive or exploitative ways—can lead to greater financial freedom for small retailers. Formal credit backed by digital trails can also enable long-term benefits like credit score building, insurance access, and retirement savings.


But let’s not romanticize the solution. Adoption will be slow unless incentivized properly. Government schemes that offer tax breaks for e-payment compliance, subsidies for POS machines, and micro-loan interest waivers could act as catalysts. Furthermore, educational outreach and handholding—via local banking agents, NGO tie-ups, and even peer testimonials—are essential. Many shopkeepers won’t trust tech until someone in their community succeeds with it.


In summary, Amit Bhushan’s article hits the right nerve—it identifies the potential of digital transformation for small retail trade, but also highlights the deep-rooted structural and cultural barriers that must be addressed. The time is ripe for banks to reinvent their role—not as mere lenders, but as digital partners and ecosystem builders for the unorganized sector. And fintech collaboration is not just an option—it’s the future.
 
This is an incredibly insightful and practical analysis of how digital payments can impact small retailers, not just from a transactional perspective but also financially. The detailed case study perfectly captures the reality faced by many small shopkeepers in India, where access to affordable credit and willingness to shift from cash to digital remains a significant hurdle.
The observation that most gains come from reduced interest costs and supplier discounts highlights how formal banking support can directly uplift small businesses. However, the point about behavioral change is equally valid. Transitioning to digital payments requires not just infrastructure but also mindset shifts among shopkeepers, suppliers, and customers.
I completely agree that small finance banks must pivot toward Fintech-driven solutions rather than traditional core banking models. A collaborative ecosystem involving banks, fintechs, and GST service providers could truly transform the micro and small business landscape. The future lies in tailored, tech-driven financial products designed for the grassroots economy.​
 
Back
Top