AutoZone (NYSE: AZO) is a retailer and distributor of automotive spare parts and accessories.[3] based in Memphis, Tennessee.
Originally a division of Memphis-based wholesale grocer Malone & Hyde, the company went under the name Auto Shack. After the sale of the grocery operation to the Fleming Companies of Oklahoma City, the name of the company was changed to AutoZone to reflect the new focus. AutoZone holds the naming rights to the downtown Memphis baseball stadium that is the home of the Memphis Redbirds of the Pacific Coast League. The company also sponsors the AutoZone Liberty Bowl.
1979 Forrest City, Arkansas, was site for the first AutoZone store[3] under the name of Auto Shack. Doc Crain was the store's first manager. The total day sales was $300.00
In 1981, Express Parts or VDP is implemented to get the customers hard to find parts by special ordering them through wholesalers. Total stores was 73 in 7 states.
In 1984, the company became the first auto parts retailer to create a quality control program for its parts. Total stores was 194 in 13 states.
In 1985, Doc Crain coined the term WITTDTJR, which stands for "What it takes to do the job right." Total store count is 263 in 14 states.
I have worked for AutoZone for roughly 6 years. I am an Assistant Store Manager and let me tell you AutoZone is another giant *** fest that only stays a float because of the employees that want to keep their jobs for a OK income.
After 5 years I have only made a total of $1.43 cents in raizes. They tell you the maximum raize per year is $0.25. Really a whole quater? Wow… and the company is a Fortue 500 Company right? I wonder who gets all of that money.
Now I enjoy helping customers, comming to work, and making sure the store looks good. What I do not like is that I am FORCED to sell ADDON items known as WITT-JR (What It Takes to do the Job Right). These items are Brake Grease, Bulb Grease, Radiator Hose Grease, Anti-Seize, Spark Plug Boot Grease, and Gasket Sealer in small packets that sell around $1.29 EACH in this area. This is a TOTAL ABSOLUTE RIP OFF! And we are given daily goals to hit… when we do not hit these goals we can be written up. Now in my store the store manager is going to start giving out more hours to the people that sell more WITT-JR and taking away hours to the people who do not.
Tell me this… would you rather have me remind you to properly gap your spark plugs or sell you anti-seize? Because they want us to focus on the anti-seize and not on our customers interest.
Now so you can see we are already trying to sell you add-on items… not that big of deal. Until I have to try and sell you our CHECK OUT CHALLANGE. So in July I get to tell you how much better STP is and in August I get to tell you how much better Lucas is. So what am I supposed to focus on, WITT-JR?, Checkout Challange?, or the customer? Oh thats right… whatever makes the company more money right?
Now that im trying to sell you two items I now have to get you to sign up for our Customer Loyality Program. Which takes down all of your personal information and adds it to our giant database. Not that big of a deal we do not send our junk mail…. yet! So now I am trying to sell you $1.29 addon items, ~$5.00 checkout challanges, get you to sign up for a plastic card, and im supposed to be there to help the customer? Yeah right.
Now we also have to try and sell you Air Filters EVERYTIME a customer buys an oil change. So there is something else I have to try and push.
Everyday we have to call our DM (District Manger) at 11:30, 2:30, and 5:30 to tell him how many addon items we have sold in each catagory. When he listens to his voicemails and hears we do not have enough we get called on the phone and bitched out. Because were not “asking properly”… you know what *** YOU you over paid *** in a paid company vehicle. The only reason you got your job is because you just kissed *** and that is all you still do.
Now let me tell you all about our parts. Our Valuecraft line (no matter the part) is absolutly JUNK. It is not worth the box they put the part in. ANY part you have to add fluid too (master cylinder, wheel cylinder, clutch, power steering pump, steering rack and pinion) are all garbage. You will end up putting these “remanufactured” parts on your car and you have a 50-50 chance it will leak out of the box. Do not waste your money and buy your parts from someone else. However I can tell you Advanced Auto and Orileys (spelling?) is in the same boat we are here. Even though you might have to spend a little more money buy your parts from Napa or CarQuest… much better quality.
Lastly, the training you get at the company is disgraseful. They have some computer “training classes” for you to do but it is 100% up to the store to train you. They will say that is it hands on training but it is impossable to do because the company never gives you enough hours to run the stores properly. Example, 226 hours is given for an averge week in the winter( 1x 50hr , 4x 40hr , + many part-time people)… one can easily see… this gives me 16 TOTAL hours to give to ~4 people. I understand their part-time but give me a break. If you (AutoZone) wants employee retention then suck it up and take care of your employees and maybe you would have a 1 employee loss a month out of the 7 stores around me.
One additional note to all of the completly slow customers who make helping other customers a chore. Come in known what the *** car is you need something for. I do not drive your vehicle nor do I want to go figure it out for you. If you need help identifing a part, fine, but give me a break. And if you cannot even say one word in English go home and figure that *** out. I speak some Spanish… good enough to figure out the part your looking for… but I am not going to even try to help you if you cannot meet me in the middle. Same goes our to all you other non-English speaking people. I can only ask you the same qustion 2 or 3 times before I get pissed. I wouldn’t go to Germany or Bosnia and expect them to understand English… I would try to learn some of the language before I went there. But maybe thats why your here. You were too *** to make it over there so you figured here would be different. Your still a dumb *** here and now you at least look like it.
I am just a tired of all the BS. I want to be treated like an asset and not walked on because I am ASE Certified and good worker. I know what the customers want and that is why I have so many customers come to AutoZone specifically for my help! You want me to push this *** down their throat when to me that screams “I don’t care what you want just spend some money!). That is not customer service and the only people it makes happy is the customers that don’t have a clue their being *** on. The intelligent ones only shop at AutoZone when they have to and they will usually tell you when your there.
Benefits
AutoZone values its employees. In addition to our customer-focused culture and team-oriented environment, we are proud to offer a competitive benefits package. This page will provide a general overview of the health, life, disability, retirement and work/life benefits as well as a few extras available to eligible AutoZoners nationwide.
We urge you to become familiar with our benefit offerings. Once you do, we are confident you'll understand why
"It's great to be an AutoZoner!"
Important! For most benefit plans, AutoZone's eligibility periods are based on whether the AutoZoner is full time salaried or full time hourly.
The eligibility period is the time an AutoZoner must be employed before he or she is eligible to participate in the benefit plan.
AutoZone reserves the right to change, amend or terminate benefit programs at any time. Nothing in this web page should be construed as an employment contract or guarantee of benefits. If any discrepancy arises between the information found here and the official plan documents, the official plan documents will govern.
Medical
There are three Preferred Provider Organization (PPO) plans. We also offer a Health Maintenance Organization (HMO) plan to our AutoZoners in California. All of the plans provide coverage for preventive care at low or no cost to you. Prescriptions, doctor visits, hospitalization, surgery, and mental health care are all covered. Coverage amounts vary based on which plan you choose and whether you choose to use an in- or out-of-network provider.
We also offer a limited medical health plan for AutoZoners during their eligibility period that provides for accident, sickness and/or supplemental in-hospital coverage.
Wellness
At AutoZone, we offer a number of programs that support our culture of wellness. Listed below are some of the programs we offer:
Reimbursement for completing a Weight Watchers program
Reimbursement for completing a smoking cessation program
Free online Health Risk Assessment for AutoZoners enrolled in our Blue Cross Blue Shield of Illinois plans
Wellness Reward Dollars
Free Annual Physicals
AutoZone's employee assistance program offers resources and referral services designed to assist you and your family with a wide range of work/life needs including behavioral health, work/life issues, financial health, wellness, crisis intervention and many other programs. The EAP service is available 24 hours a day, 7 days a week and is strictly confidential.
Originally a division of Memphis-based wholesale grocer Malone & Hyde, the company went under the name Auto Shack. After the sale of the grocery operation to the Fleming Companies of Oklahoma City, the name of the company was changed to AutoZone to reflect the new focus. AutoZone holds the naming rights to the downtown Memphis baseball stadium that is the home of the Memphis Redbirds of the Pacific Coast League. The company also sponsors the AutoZone Liberty Bowl.
1979 Forrest City, Arkansas, was site for the first AutoZone store[3] under the name of Auto Shack. Doc Crain was the store's first manager. The total day sales was $300.00
In 1981, Express Parts or VDP is implemented to get the customers hard to find parts by special ordering them through wholesalers. Total stores was 73 in 7 states.
In 1984, the company became the first auto parts retailer to create a quality control program for its parts. Total stores was 194 in 13 states.
In 1985, Doc Crain coined the term WITTDTJR, which stands for "What it takes to do the job right." Total store count is 263 in 14 states.
I have worked for AutoZone for roughly 6 years. I am an Assistant Store Manager and let me tell you AutoZone is another giant *** fest that only stays a float because of the employees that want to keep their jobs for a OK income.
After 5 years I have only made a total of $1.43 cents in raizes. They tell you the maximum raize per year is $0.25. Really a whole quater? Wow… and the company is a Fortue 500 Company right? I wonder who gets all of that money.
Now I enjoy helping customers, comming to work, and making sure the store looks good. What I do not like is that I am FORCED to sell ADDON items known as WITT-JR (What It Takes to do the Job Right). These items are Brake Grease, Bulb Grease, Radiator Hose Grease, Anti-Seize, Spark Plug Boot Grease, and Gasket Sealer in small packets that sell around $1.29 EACH in this area. This is a TOTAL ABSOLUTE RIP OFF! And we are given daily goals to hit… when we do not hit these goals we can be written up. Now in my store the store manager is going to start giving out more hours to the people that sell more WITT-JR and taking away hours to the people who do not.
Tell me this… would you rather have me remind you to properly gap your spark plugs or sell you anti-seize? Because they want us to focus on the anti-seize and not on our customers interest.
Now so you can see we are already trying to sell you add-on items… not that big of deal. Until I have to try and sell you our CHECK OUT CHALLANGE. So in July I get to tell you how much better STP is and in August I get to tell you how much better Lucas is. So what am I supposed to focus on, WITT-JR?, Checkout Challange?, or the customer? Oh thats right… whatever makes the company more money right?
Now that im trying to sell you two items I now have to get you to sign up for our Customer Loyality Program. Which takes down all of your personal information and adds it to our giant database. Not that big of a deal we do not send our junk mail…. yet! So now I am trying to sell you $1.29 addon items, ~$5.00 checkout challanges, get you to sign up for a plastic card, and im supposed to be there to help the customer? Yeah right.
Now we also have to try and sell you Air Filters EVERYTIME a customer buys an oil change. So there is something else I have to try and push.
Everyday we have to call our DM (District Manger) at 11:30, 2:30, and 5:30 to tell him how many addon items we have sold in each catagory. When he listens to his voicemails and hears we do not have enough we get called on the phone and bitched out. Because were not “asking properly”… you know what *** YOU you over paid *** in a paid company vehicle. The only reason you got your job is because you just kissed *** and that is all you still do.
Now let me tell you all about our parts. Our Valuecraft line (no matter the part) is absolutly JUNK. It is not worth the box they put the part in. ANY part you have to add fluid too (master cylinder, wheel cylinder, clutch, power steering pump, steering rack and pinion) are all garbage. You will end up putting these “remanufactured” parts on your car and you have a 50-50 chance it will leak out of the box. Do not waste your money and buy your parts from someone else. However I can tell you Advanced Auto and Orileys (spelling?) is in the same boat we are here. Even though you might have to spend a little more money buy your parts from Napa or CarQuest… much better quality.
Lastly, the training you get at the company is disgraseful. They have some computer “training classes” for you to do but it is 100% up to the store to train you. They will say that is it hands on training but it is impossable to do because the company never gives you enough hours to run the stores properly. Example, 226 hours is given for an averge week in the winter( 1x 50hr , 4x 40hr , + many part-time people)… one can easily see… this gives me 16 TOTAL hours to give to ~4 people. I understand their part-time but give me a break. If you (AutoZone) wants employee retention then suck it up and take care of your employees and maybe you would have a 1 employee loss a month out of the 7 stores around me.
One additional note to all of the completly slow customers who make helping other customers a chore. Come in known what the *** car is you need something for. I do not drive your vehicle nor do I want to go figure it out for you. If you need help identifing a part, fine, but give me a break. And if you cannot even say one word in English go home and figure that *** out. I speak some Spanish… good enough to figure out the part your looking for… but I am not going to even try to help you if you cannot meet me in the middle. Same goes our to all you other non-English speaking people. I can only ask you the same qustion 2 or 3 times before I get pissed. I wouldn’t go to Germany or Bosnia and expect them to understand English… I would try to learn some of the language before I went there. But maybe thats why your here. You were too *** to make it over there so you figured here would be different. Your still a dumb *** here and now you at least look like it.
I am just a tired of all the BS. I want to be treated like an asset and not walked on because I am ASE Certified and good worker. I know what the customers want and that is why I have so many customers come to AutoZone specifically for my help! You want me to push this *** down their throat when to me that screams “I don’t care what you want just spend some money!). That is not customer service and the only people it makes happy is the customers that don’t have a clue their being *** on. The intelligent ones only shop at AutoZone when they have to and they will usually tell you when your there.
Benefits
AutoZone values its employees. In addition to our customer-focused culture and team-oriented environment, we are proud to offer a competitive benefits package. This page will provide a general overview of the health, life, disability, retirement and work/life benefits as well as a few extras available to eligible AutoZoners nationwide.
We urge you to become familiar with our benefit offerings. Once you do, we are confident you'll understand why
"It's great to be an AutoZoner!"
Important! For most benefit plans, AutoZone's eligibility periods are based on whether the AutoZoner is full time salaried or full time hourly.
The eligibility period is the time an AutoZoner must be employed before he or she is eligible to participate in the benefit plan.
AutoZone reserves the right to change, amend or terminate benefit programs at any time. Nothing in this web page should be construed as an employment contract or guarantee of benefits. If any discrepancy arises between the information found here and the official plan documents, the official plan documents will govern.
Medical
There are three Preferred Provider Organization (PPO) plans. We also offer a Health Maintenance Organization (HMO) plan to our AutoZoners in California. All of the plans provide coverage for preventive care at low or no cost to you. Prescriptions, doctor visits, hospitalization, surgery, and mental health care are all covered. Coverage amounts vary based on which plan you choose and whether you choose to use an in- or out-of-network provider.
We also offer a limited medical health plan for AutoZoners during their eligibility period that provides for accident, sickness and/or supplemental in-hospital coverage.
Wellness
At AutoZone, we offer a number of programs that support our culture of wellness. Listed below are some of the programs we offer:
Reimbursement for completing a Weight Watchers program
Reimbursement for completing a smoking cessation program
Free online Health Risk Assessment for AutoZoners enrolled in our Blue Cross Blue Shield of Illinois plans
Wellness Reward Dollars
Free Annual Physicals
AutoZone's employee assistance program offers resources and referral services designed to assist you and your family with a wide range of work/life needs including behavioral health, work/life issues, financial health, wellness, crisis intervention and many other programs. The EAP service is available 24 hours a day, 7 days a week and is strictly confidential.