Do you mingle emotions and business or do business communication and emotions?
No matter how much we try to exclude emotions in our business it is unknowingly mixed then may it be whatever emotions like excitement, pride, pleasure, frustration, anger, or something more subtle. But you may never know that these emotions are blocking your agreement, understanding, collaboration, decision making and teamwork. The relevance of emotions should be made known to self because this can act as an opportunity as well as danger hence you need to leverage it carefully.
Emotions play an important role in decision making as they are directly linked to it. Emotionally relevant communication is not for the armchair listener or the faint of heart, however. While discussing emotions explicitly may at times be the only way for people to understand one another, poor communication about emotions can also lead to frustration and hostility. Patience, resilience, and a genuine desire for self-awareness are advisable for anyone experimenting with emotionally relevant communication.
Observation + Feeling + Need + Request = Emotionally Relevant Communication
Here are 10 ways to encourage effective emotion in companies:
Find the emotional connection to what people do and with whom they do it
Create an environment of openness; encourage people to talk
Make it okay to talk about emotion within the organisation
Give people training in basic conflict resolution skills
Encourage informality; functional groups tend to be more relaxed
Encourage team members to bring their “whole” selves to work
Admit publicly that not all management's ideas are good
Encourage team members to think out loud
Promote the belief, "Laughter is good, playing it 'cool' is not."
Recognise the emotional connection to work makes the impossible seem possible.