effective communication

stezers

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Getting the Message Out
Principles of Effective Communications

American Federation of State, County and Municipal Employees (AFSCME)
2
Workshop Objectives
• Learn principles of
effective communications
• Know how to get our
message out

afscme.org/academy
Why does effective communications matter?
• Communicate our message

• Keep members aware and engaged

• Recruit new members

• Build our power


Text Slide
Option 1
Core communications principles
Know your target audience
Frame the issue
Move the undecided





Know
your audience

6
Move the undecided
Effective Messages Are:
o Clear
Easy to understand
o Concise
Core message should be three sentences
o Credible
Message should be believable
o Consistent
Repeat the message until it sinks in
 
Effective Interpersonal Communication
Want to improve your interpersonal relationships with others? Improve your skill at interpersonal communication and you will reap the harvest in more successful work relationships. Find effective interpersonal communication tips and tools. Effective communication is a must at work.
How to Hold a Difficult Conversation
If you manage people, work in Human Resources, or care about your friends at work, chances are good that one day you will need to hold a difficult conversation. As an example, people dress inappropriately and unprofessionally for work; personal hygiene is sometimes unacceptable. These steps will help you hold difficult conversations when people need professional feedback.
Provide Feedback That Has an Impact
Make your feedback have the impact it deserves by the manner and approach you use to deliver feedback. Your feedback can make a difference to people if you can avoid a defensive response.
Top Ten Employee Complaints
Are you interested in discovering your employees’ most serious complaints? Knowing what makes employees unhappy is half the battle when you think about employee work satisfaction, motivation and retention. Listen to employees and provide opportunities for them to communicate with company managers. If employees feel safe they will tell you what’s on their minds. Your work culture must foster trust.
How to Address Employee Hygiene and Annoying Habits
Have you ever worked along side an employee who had poor personal hygiene, foul smelling clothes or breath, or an annoying personal habit like making clicking noises? Or worse, the employee drinks heavily in the evening and then exudes the smell of alcohol, often mixed with the equally fetid smell of coffee and cigarettes all day at work? Integrate these new tips about holding difficult conversations into your approach to employee challenges.
Receive Feedback With Grace and Dignity
Interested in hearing about how others view your work? Make it easy for them to tell you. If they think you'll appreciatively consider their feedback, you'll get lots more. And, that is good, really.
Improving Employee Performance
If you want to improve employee performance, think about your daily conversations with employees. No better opportunity exists to reinforce and help refine excellent employee performance. You discuss new projects, talk about overdue assignments, give updates about completed tasks, and more. Use these conversations to reinforce the importance of doing a great job. How? Link the employee performance to a workplace result.
Overcome Your Fear of Confrontation and Necessary Conflict
Meaningful confrontation is never easy but conflict is often necessary if you want to stick up for your rights at work. Whether the confrontation is over shared credit, irritating coworker habits and approaches, or to keep a project on track, sometimes you need to hold a confrontation with a coworker. The good news is that while confrontation is almost never your first choice, you can become better and more comfortable with necessary conflict.
What Makes a Bad Boss - Bad?
Nothing sparks more commentary than asking about what makes a manager a bad boss. With my Web site poll and its lengthy comments thread, I found some common themes in site visitor responses. Want to avoid becoming a bad boss? Afraid that you may already be considered a bad boss? Just want to commiserate with other people who have bad bosses? Here are the pertinent themes about bad bosses.
Conduct Powerful Job Interviews
Want to hire great employees? How to conduct a safe, legal job interview that also enables you to select the best candidate for your open positions is important. The job interview is one of the significant factors in hiring because so many employers count on the job interview to help determine their best, most qualified candidates. Learn about job interviews in my free email class.
To Drink or Not to Drink?
To drink or not to drink at work related events is a question every employee has to ponder for one occasion or another. Whether the business occasion is lunch during an interview, the company holiday party, or a staff networking event on Friday afternoon, alcohol is usually an option. My limit is two. How about you? Make your decision about how much to drink before you are faced with choices.
Preventing Predictable Decision Making Errors
Predictable errors in decision making are preventable errors. And a few simple techniques can help you steer clear of the most common wrong turns in decision making. They can get you to your go point, that decisive moment when the essential information has been gathered, the pros and cons weighed, and the time has come to get off the fence and make your decision. Learn more about decision making.
How to Create Team Norms
The members of every team and work group develop particular ways of interacting with each other over time. Effective interpersonal communication among members and successful communication with managers and employees external to the team are critical components of team functioning. With the potential power of the impact of these interactions on team success, why leave team interaction to chance? Form team relationship guidelines or team norms early to ensure team success. Learn about team norms.
How to Develop Group Norms: Step by Step to Adopt Group Guidelines
The members of every team and work group develop particular ways of interacting with each other over time. Effective interpersonal communication among group members and successful communication with managers and employees external to the team are critical components of group functioning. With the potential power of the impact of these interactions on group success, why leave group member interaction to chance? Adopt group relationship guidelines or group norms early to ensure group success.
Communication Success Tips – Shared Meaning
This leadership and management tip about communication will speed up your progress and profitability. Want to know what can go right in communication and where you can go wrong in communication? Learn more about organizational communication.
Communication Success Tips: Interpersonal Communication Dynamics
Each of us is a radar machine constantly scoping out our environment. Human beings are sensitive to body language, facial expression, posture, movement, tone of voice and more. To effectively communicate, these interpersonal communication dynamics must match your words.
Listen With Your Eyes: Tips for Understanding Nonverbal Communication
Is there ever any doubt in your mind as to the mood of a coworker upon their arrival at work? Nonverbal communication is the single most powerful form of communication. More than voice or even words, nonverbal communication cues you in to what is on another person’s mind. The best communicators are sensitive to the power of the emotions and thoughts communicated nonverbally. Find out more about nonverbal communication.
Believe What You See: How to Use Nonverbal Communication in Hiring
Have you ever made up your mind about a job candidate based on the way he sat in your lobby? Did you confirm that opinion when he walked across the room and shook your hand? Awareness of nonverbal communication and the messages job searchers send does influence your evaluation of job candidates – and it should. Aside from protected characteristics such as gender, race and weight, you can learn a lot about your prospective employee from their nonverbal communications. Learn more.
Inspirational Quotes for Business and Work: Nonverbal Communication
Looking for an inspirational quote or a business quotation for your newsletter, business presentation, bulletin board or inspirational posters? These quotes about nonverbal communication are useful to help motivation and inspiration. These quotes about nonverbal communication will help you create success in business, success in management and success in life. Find out more about nonverbal communication.
Communication Success Tips: Listen to Understand
These leadership and management tips will help you create a profitable business and develop the talented workforce you need for progress, resiliency and agility. This leadership and management tip about communication will speed up your progress and profitability.
Communication Success Tips: Listen With Full Attention
These leadership and management tips will help you create a profitable business and develop the talented workforce you need for progress, resiliency and agility. This leadership and management tip about communication will speed up your progress and profitability.
How to Demonstrate Respect at Work
Ask anyone in your workplace what treatment they most want at work. They will likely top their list with the desire to be treated with dignity and respect. You can demonstrate respect with simple, yet powerful actions. These ideas will help you avoid needless, insensitive, unmeant disrespect, too. Read more about respect.
Communication Success Tips – Communicating Disciplinary Action
Disciplinary action is communicated just as you would communicate praise and thanks. Be as specific in your communication as possible when communicating disciplinary action.
Nix Political Discussion at Work
In a workplace that honors diversity, every person’s politics, religious beliefs, sexual orientation and opinions about non-work issues, should, for the most part stay home. Unless you work in a setting that is dependant on a particular set of beliefs, political discussion potentially causes conflict and hard feelings. Nix politics and political discussion at work.
Politics at Work - Why Politics at Work Is Risky
In a workplace that honors diversity, every person’s politics, religious beliefs, sexual activities, and opinions about non-work issues, should, for the most part, stay home. Do you agree or disagree about talking politics at work?
Inspirational Quotes for Business and Work: Respect
Looking for an inspirational quote or a business quotation for your newsletter, business presentation, bulletin board or inspirational posters? These respect quotes are useful to help motivation and inspiration. These quotes about respect will help you create success in business, success in management and success in life.
The Benefits of Assertiveness
Assertiveness is a skill that not only helps with marriage and interpersonal relationships, but can reduce stress and help you attain more balance at home, at work and in life. Learn more about assertiveness, aggressiveness and passivity
 
Getting the Message Out
Principles of Effective Communications

American Federation of State, County and Municipal Employees (AFSCME)
2
Workshop Objectives
• Learn principles of
effective communications
• Know how to get our
message out

afscme.org/academy
Why does effective communications matter?
• Communicate our message

• Keep members aware and engaged

• Recruit new members

• Build our power


Text Slide
Option 1
Core communications principles
Know your target audience
Frame the issue
Move the undecided





Know
your audience

6
Move the undecided
Effective Messages Are:
o Clear
Easy to understand
o Concise
Core message should be three sentences
o Credible
Message should be believable
o Consistent
Repeat the message until it sinks in

As per my view effective communication is a process which includes exchange of information in a way which can understood very easily by both the parties. Hey stezers, i am also uploading a document here which will give some more information on effective communication.
 

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