CUSTOMER SERVICE

[abhishreshthaa]

INTRODUCTION

Definition:

“Customer service is a process for providing significant value added benefits to the supply chain in a cost effective way”.


Customer Service Is Of Prime Importance For The Success Of Any Business.



There Are Some Basic Ingredients To Satisfying Consumers.



The Degree And Type Of Consumer Satisfaction Given By An Organization Depends On Five Factors.


The Culture Of The Organization


The Temperament Of The Consumer Relationships Executive


The Type Of Consumer Behavior Exhibited By The Leadership Of The Organization


The Expected Level Of Consumer Satisfaction Conveyed To The Consumer Relationships Executives &


The Training That Is Provided By The Management In This Regards.

 

[jitendra05]

INTRODUCTION

Definition:

“Customer service is a process for providing significant value added benefits to the supply chain in a cost effective way”.


Customer Service Is Of Prime Importance For The Success Of Any Business.



There Are Some Basic Ingredients To Satisfying Consumers.



The Degree And Type Of Consumer Satisfaction Given By An Organization Depends On Five Factors.


The Culture Of The Organization


The Temperament Of The Consumer Relationships Executive


The Type Of Consumer Behavior Exhibited By The Leadership Of The Organization


The Expected Level Of Consumer Satisfaction Conveyed To The Consumer Relationships Executives &


The Training That Is Provided By The Management In This Regards.

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