Concepts of effective communication

[vikram chawla]

Communication process

Technology has fundamentally influenced the speed and quality of modern day communication; however, the basics of the communication process remain in place:

-The sender has an idea
-The sender “encodes” that idea in the medium of their choice
-The sender transmits the message
-The receiver gets the message
-The receiver “decodes” the message
-The receiver sends feedback

Communication can be verbal (voicemails, meetings, emails, reports) or non-verbal (facial expressions, body language, personal appearance and vocal characteristics). In order to ensure that the message is received correctly whatever the mode of communication, and that it gets the desired response, the sender needs to ensure that he or she creates a clear, effective message.

 

[vikram chawla]

Effective presentation :

Introduction: set the tone and the theme

Motivation opening: tell them why to listen; lift your visor

Outline of agenda: help them to understand and picture the structure of your material

Present your basic idea: explain the whole idea first so whatever further explanation comes next can be hung from the framework you create right at the beginning

Content – section by section: begin to break into segments; present each segment with its details

Recap each section: build in a recap at the end of each section before you finish and go on, for reinforcement and additional clarification

Make transitions to next section: let everyone know you're about to go to a new topic; this makes your outline structure continuously clear

Wrap-up: at the end of all the components, wrap up by restating the whole idea, hitting the major points

Conclusion: finish memorably with a grand finale – bringing together all the elements of your presentation by reviewing the highlights and restating your major argument.

 

[vikram chawla]

Dealing with rude customers by good communication skills:

-Just because they are being negative, you don't have to be rude or defensive – concentrate on the problem, not the person

-While trying to resolve the conflict, keep in mind that you cannot change the past, only the way it's remembered. Similarly, you cannot change the future, but you can influence it based on what you do now, in the present.

-To salvage the relationship, search for a solution in cooperation with your client; re-focus his or her attention from the problem to the solution – ask him or her, what is it you can do to resolve the conflict.

 

[vikram chawla]

Good business e-mail writing :

SUBJECT LINE

Make the Subject line meaningful.
Many a times the receiver ignores an e- mail if the subject line is not meaningful.


BODY

Be concise in your communication. Know your message, know your audience, and know your purpose. This will save time for everyone.

Be professional. Remember, business emails can be subpoenaed, so even if you use a friendly tone or if you are angry, keep things professional.

Use spellcheck only as a first proof of your email. Manually read your email thoroughly and carefully for spelling and grammatical errors.

SIGNATURE

Always include your electronic signature with contact information. Even if the recipient of the business communication email knows who you are, it saves time if your phone number is included. It may also be useful to the recipient if you include your corporate title and department name.

 

[vikram chawla]

Concept of lecturing:

Lecturing is a way of presenting information verbally and is teacher/trainer focused. The facilitator speaks and the learners listen. Learners can become easily bored and inattentive.
Short lectures or verbal presentations of information need to be enhanced and supported with visuals and activities directly related to the information being presented. In the classroom, the teacher can complement his information by assigning extra study or independent practice. In a workshop, activities are more immediate--small groups, games, buzz sessions, guided practice, role play, brainstorming. The idea is to engage the learners and stimulate them to participate in their own learning.

 

[jitendra05]

Under this thread we shall discuss the basics of effective communication:

lets start with:

Functions of communication:

Hey vikram, i have also got some information on effective communication and would like to share it with you. So please download and check it. Well, a two way information discussing approach which includes one party sending a message that is quickly recognized by the other party is called effective communication.