Call Center Industry - Boon / Bane ??

[gaurav200x]

There is no accent nullification comming in the picture.

Yes, my friend we can't generalise it because this thing may not hold good for every person. But when u talk of nullification, lemme tell u that whenever u join a voice-based BPO, the first step is accent neutralisation which means that they make u practice to give up ur native accent (hindi, bengali or tamil) and pick up the english accent (USor UK, etc) and then make up speak for 12 hrs or more in the same accent. So the person gets so habitual of this accent that even when he tries to speak his native language (as chaitali has pointed that he is speaking to his elders, etc), he speaks it in that english accent rather than his desi accent. Now this fact may or may not have any serious impact on his life, but its just a matter of our discussion.

Ofcourse a good work environment is essential. As for coping up, it depends on the extent to which you got to be flexible.
Imagine this, the work force is of hard core rockers and dopers and you join in as a sober guy. The call center demands night shifts. So the only people you can socialise with is these rockers.

Now, there are 3 options :

1)You try to live in isolation as you do not prefer hard music n dope.
2)You " Cope up " and socialise with them. Join in their madness
3)Leave the job.

Option 1 and 2 are synonymous with your statement of coping up.
Option 3 is the option where quit for a better work organisation with suitable work environment.

Lemme tell u buddy, when u talk of call centres 80-90% of them are more or less hell, bcoz u can't find the comforts like ain an IT company ..... A person who is joining a call centre knows about the harsh working conditions there and hence has to be mentally perpared.. and i tell u that no work environment will be 100% negative or 100% positive.... u will find some people with whom u can cope up and some people with whom u can't. So it is upto u how well u are able to deal with it. So if u feel that the environment is beyond what u can take, then quit it. But the fact still remains that since the environment would be more or less the same in all the jobs, u would have to try and fit into it.

PS: I love it when things go wild gaurav

Amen! sire :big_grin:

 

[kartik]

Yes, my friend we can't generalise it because this thing may not hold good for every person. But when u talk of nullification, lemme tell u that whenever u join a voice-based BPO, the first step is accent neutralisation which means that they make u practice to give up ur native accent (hindi, bengali or tamil) and pick up the [FONT=verdana,geneva,lucida][FONT=verdana,geneva,lucida]english[/FONT][/FONT] accent (USor UK, etc) and then make up speak for 12 hrs or more in the same accent. So the person gets so habitual of this accent that even when he tries to speak his native language (as chaitali has pointed that he is speaking to his elders, etc), he speaks it in that english accent rather than his desi accent. Now this fact may or may not have any serious impact on his life, but its just a matter of our discussion.

She says patato, he says patato.. Blah Blah.. We just agreed that it cannot be generalised

Lemme tell u buddy, when u talk of [FONT=verdana,geneva,lucida][FONT=verdana,geneva,lucida]call [/FONT][FONT=verdana,geneva,lucida]centres[/FONT][/FONT] 80-90% of them are more or less hell,

But the fact still remains that since the environment would be more or less the same in all the jobs

Your first statement negates the second.

 

[gaurav200x]

My friend u can't eat my words like that.... u never discussed about accent neutralisation and other things i talked about.

Secondly, u didn't even talk about the 2nd half of my discussion in that post... None of my statement negates anything. What i said was that even though work environment is essential, yet a person has to learn to cope up because everywhere he will find almost the same atmosphere...

So when did he say potato, when she said potato? :big_grin::big_grin:

hmm... the discussion is becoming a lil monotonous with only two of us smashing our brains, it would be gr8 if we can have a more wholesome participation.

 

[its_kul]

gaurav u started the same job here.
eating out the whole forum.

 

[gaurav200x]

gaurav u started the same job here.
eating out the whole forum.

dude! u r confused.... So don't mix up PG and MP...

Here there are no restrictions like PG... take chill!!

Big Fight is meant for pouring ur hearts out, so whether i take the whole thread or a part of it, doesn't matter... Just talk on the topic!!

Period!

 

[bhavin_3]

gaurav u started the same job here.
eating out the whole forum.

Dude eating out the whole forum..!! Dah were did that come frm..?? Well the BIG FIGHT thread is on general debates but relevant to topic.. So pour in the comments on call center industry, it would be much appreciated..!!:big_grin:

 

[priya udyawar]

heyyy yaaaa... cud u pls help me out wid this topic....- call cntres a boon or a bane for the youths in mumbai'

got to do a project on this...plsssss help....
need...to go for survey... findings...n den giv conclusions.....

 

[techno]

well i think it's a total bane...its just luring young minds with pocket full of money ..but end of the day he is gaining nothing...a young school passs out though a very intelligent otherwise who can make a mark in studies after getting hooked to call centre environmmnt ruins his future prospects ....

 

[deepakraam]

Hi,
I wud say Call center is a boon.There is a solution to the work pressure.Tink abt working from Home(under the assumption that we have the infrastructure in place.) I wud say work frm home will ease the work pressure to sme extent.

People have benefitted from the call centre culture.It has given India a place in Outsourcing arena.

It has increased the average consumer spending.

People have been exposed to global happenings.

I won't say that there are no Negative to the call center.Yes,there are.Bt we can sort it out and we can try to negotiate it.

I wud completely disagree to the fact tht call center culture has made youngeters nt to show respect to the elders.Treating the elders depends on an individual and call center has no role to play there.


-Deepak.

 

[puneet3210]

Hi everyone

I just jumped into this website. Its good to see the discussions over here

Well, coming to the point straightaway. I have been an employee of Mphasis BPO for 5 months. I joined Mphasis after 12th. However, I quit the job as my parents asked me to go ahead with my studies

The call centre industry is like a rose. Every rose is beautiful but for the thorn it has. There is an easier money flow compared to other industries. However, this money reaches the hands of young people like us who end up partying and doing all sorts of mischiefs.
Nextly, CCs offer a good work experience, but this comes at the cost of education
Nextly, getting into work without education may save our parents some thousands of rupees. We may also make them happy with our earnings and progress. But, the question is, will the nation be happy? Another 6 to 8 years down the line, what will the situation be? Hope everyone read the article- US now, needs teachers and not software engineers
Nextly, everyone learns good english, manners, good behaviour. However, the chances of cultural erosions are high
However, even after considering all these pros and cons, I wish to conclude that the CC industry is all set to do good for us. Its in our hands to make good use of it. For example, a CC is a good option for a high school dropout. However, a person good in academics must not change his path due to the money factor (either due to attraction of money from work or due to lack of money for further studies)
The work hours being in night shifts causes tremendous influences on the behavioural attitudes of the workforce. So, the shifts must be planned in such a way that a person is not at the CC all night.
With the nation booming in IT n ITES, CCs are a boon and we need to effectively this industry with due attention to the nation's human resources ensuring that we DEVELOP and not just grow

Regards...
Puneet

 

[samar]

Some of the young people do lose their balance on getting good pay
[ relative to other fields ] and do somethings which should not have
been committed.

Also a no. of burn out cases happen and a no. also
lose the desire to study further looking at the short term gains.

 

[jijo.thomas]

It is necessary to understand the importnace of the Call center intrustry in our nations GDP. The Call center industry is expanding and Off shoring in India is common. Outsourcing the jobs in India means greater revenue to the Europian and the American countries, but the Question is that does our country realy have the Potential or is it that because of the call centers we are loosing the GEM people because today we do have many management trainees who join on the CRA or the CRE level they do have talent but they are not making the Optimum use of it.As per the Guidelines of NASCOM to hire a Team Leader or an Asst Manager it is neccessary for one to have worked in a Call center and must have the experience of handling a team. We do have fresh graduates from the Business school can't they Join a call center a Team Leader if they have potential in them infact any individual who have the Aptitude and the potential must be given an appropriate Oppurtunity.

 

[pooja.teku]

The call centre culture has always been shrouded in controversy.
but if u got to c call centres are a boon for the Indian economy. More than three percent of India's Gross Domestic Product comes from the BPO sector.
I do agree that a call centre might not be the best choice as a career, however I still say that call centres have helped many of the ppl to get to our dream jobs.n yea last but not the lset it does also help u to improve ur communication skillz

 

[priyanka2787]

Hello,
Directly coming to the point,usually in the call centres we find the youths aged 18-20 employed with a handsome pay say around 15000-20000 but how long will they survive with this life stlye 1years,2years at the maximum 3years after that??????? This is the question to be answered and now just think why will they continue their studies when they are getting such a high pay with just 10+2 education so this clearly shows that its an educational harassement were in the today's youth are struck at 12th & also restricting to make use of one's own talent & potentialilities & coming in the way of growth of the youth.So call centres are bane according to me.

Priyanka Bhille

 

[radhika1286]

one of my cousin joined a bpo n she suffered from behavioural probs...she used2 bcum irritated n agitated easily, dat was bcoz of irregular sleep pattern, n there wer other physical changes2, like she became very weak, n developed dark circles around her eyes.

however i basically loath the idea of youngsters joining bpo's right after their 12th classes. they feel its a very easy & convenient way2 earn fast bucks, without doing real hardwork. it discourages them from studing further. it encourages mediocracy among youngsters

 

[simran_bhatia]

i think it is helping the young generation in earning money...
so it is helpful for the country... as there is lot of employment generated from it...

 

[sachinkothari00707]

I will say it is both Boon as well as Curse

 

[amit_studies]

I think its boon because:
Employment oppurtunity
Forex earnings
Improving lifestlyes


Curse because:

1. Now ever a 12th pass can earn 15000 a month, so value of education is goin down, ppl leave education for earnign and dont return back..

2. Even a 19 yr old is earning 15000, so they are loosing the value of money, for them money can be earned so easily.

3.From company's point of view, other companies/ industries for that matter, have to raise their slalries, is order to attract and retain talent.

4. The employees of call centers leave their jobs when they get a better package, so job hopping is becoming a habit for them. Which in long term would diminish the value of job loyalty and commitment.


Amit.

 

[DRISHYA]

call centres do provide good training in voice modulation to an extent and also imparts good listening skills. BUt health problem is always der. Ppl r going der wit complete awarenessa bt such problems like stress, bad sleep.etc etc but r tempted to grab d mullah at a young age. It wont b a serious problem as we think as its nt a permanent job for most ppl. They work 4 few months or yrs n after the completion of der edu de opt out of it to other bettr option for work.

 

[RC1327]

i think everything comes with some pros and cons and so bpo and call centre as such are not an exception to this.
well india has the largest pool of english speaking graduates so thats why there has been such a boom, still the salary is comparatively low in uk an avergae call centre worker earns 10000pounds thats 8lakhs pa indian rupees