Call Center Industry - Boon / Bane ??

kartik

Kartik Raichura
Staff member
Call Center Industry in India.

While many have agreed that Call center industry has provided jobs to the young generation and a handsome salary as well, there have been voices of protest for the call center industry with regards to many problems like psychological disorder , stress and the etcetras .

Let us debate on the various aspects of the call center industry which are a boon and a bane to India.

This is the big fight section. Go nuts and be agressive, but also maintain the decorum of the forum.
 

gaurav200x

Gaurav Mittal
Well BPO has brought a massive number of jobs to India. With the process of offshoring, all the companies have service-oriented sectors which are either managed by their subsidiary company or by another private company. These companies are paying fat pay checks but the demand of the work is pretty severe and the people working in BPOs have to undergo a lot including mental trauma, humiliation and extreme working conditions.

But before jumping to any conclusion, let us take into fact that almost everybody joining any BPO these knows about the in-depth of BPOs and when he signs the bond, it is mainly due to the money factor as he knows all that he would have to undergo in a call centre. With the influence of the media and the outcry against the working conditions of the BPO, call centres have come up with better working facilities and improved security measures, following some incidents. I believe that harsh working conditions are a part of any company and esp IT because of the amount of competition they have to deal with. Hence, the call centres companies can't be blamed here, but it is the individual's choice whether he is fit to be able to cope with his work.
 

chaitalithakker

Par 100 posts (V.I.P)
good discussion!!!

well i am in favour of call centre from one side. as coin has two side similar is the case of benefits and curse of it.. but the call centre is benefit from the point of view of earning money there are many people whom i know who are not financially sound and needs money so for them its a benefit and easy way to earn out of it..:bump:

there could be a level and even at the age of SSC appeared u can earn easily 7000 in a day shift.. thats a good deal atleast at ssc student can earn

so a boon for them and also one more advantage now a days teenagers do not know the way to speak to elders and by such job their voice changes and being in agood MNc call centre it is urely benefit in persoanlity..


so lets continue the topic....


come on give ur views whatever it may be i want to know it..



waiting


bye
 

A.J.

Maverick
chaitalithakker said:
so a boon for them and also one more advantage now a days teenagers do not know the way to speak to elders and by such job their voice changes and being in agood MNc call centre it is urely benefit in persoanlity..
That's pure hogwash.

So you're trying to tell me that call-centres make guys 'respectful towards elders'?? :aj1:

Classic!!! :aj1: :aj1: :aj:
 

chaitalithakker

Par 100 posts (V.I.P)
A.J. said:
That's pure hogwash.

So you're trying to tell me that call-centres make guys 'respectful towards elders'?? :aj1:

Classic!!! :aj1: :aj1: :aj:
yes anupam... i mean it.. there are many guys who dont know the manners atleast for them who always want to fight with every1 for them ..
getting responsibilities on them makes them aware of themselves and self dependent and also one thing..

i have seen practically the guys who work in call centre who didnt know to respect today atleast their harsh voice is turned softer and i mean it for tht.. it changes in call centre..
 

A.J.

Maverick
I think it's preposterous to suggest that call-centres make some respectful. The inherent personality of an individual cannot be changed just by their choice of profession.

All in all, a completely ludicrous and derisory observation, I'd say :aj:
 

kartik

Kartik Raichura
Staff member
Althought I dont agree totally to chaitali.. I do second her upto a certain extent...

Having said that, her view is not specific to just the call center industry. It applies to every job. A person who joins a company has to be benignant, failing which he has his job on stake.

Its definately obvious but not ludicrous in my opinion.
 

gaurav200x

Gaurav Mittal
chaitalithakker said:
so a boon for them and also one more advantage now a days teenagers do not know the way to speak to elders and by such job their voice changes and being in agood MNc call centre it is urely benefit in persoanlity..
Pretty valid points chaitali, except for this one... People working in call centres make their voices really pathetic... esp with accent neutralisation, or foreign accent. I once met a lady whose voice seemed more like a computer signal. So it would be incorrect to say that working in a call centre would make ur voice better... in fact ur voice can become like this that ur relatives will find it hard to digest that this is ur voice? :D

Regards
Gaurav
 

chaitalithakker

Par 100 posts (V.I.P)
A.J. said:
I think it's preposterous to suggest that call-centres make some respectful. The inherent personality of an individual cannot be changed just by their choice of profession.

All in all, a completely ludicrous and derisory observation, I'd say :aj:

who r u to decide my views??:blah:

i think and i have seen practically and mind u this is discusion whr i have posted my views and who r u to decide my views??

i can prove it ok
 

kartik

Kartik Raichura
Staff member
Aaha..the discussion is gettin heated ... This is the BIG FIGHT section..

Let the verbal violence begin :aj:
 

gaurav200x

Gaurav Mittal
Aha! kartik, looks like God has been very merciful on me that he granted my request sooner than i expected :D ;)

Well chaitali, the basic thing is that job does make a person responsible because he is loaded with work and hence he gets to manage them properly but it is with all jobs and hence isnt particular for call centres...

Secondly, call centres have nothing to do with respect... In fact, my cousin works in a call centre and i know the inside story of the people working there who are subjected to humiliation and disrespect. Respect is created by a person, HIMSELF and has nothing to do with his/her job.
 

kartik

Kartik Raichura
Staff member
Aah Gaurav.. I wouldnt agree to you if you are emphasizing that the voice of a person becomes coarse or nullifies the accent.

I know a few friends frm the call center industry and I can confidently say that the way they used to speak english before and they way they talk now is way better.

Mayb its due to practice 12/7 which made them more fluent or have a command over their language.

As for Chaitali's opinion related to respect, Jobs do make you responsible and you have to be respectful with your superiors.

Although the "I dont care a damn attitude" , doping and passive smoking is one of the drawback of call center jobs.
 
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chaitalithakker

Par 100 posts (V.I.P)
YA.. GAURAV.. VOICE IS CHANGED BUT THE PERSON WHOM I M TALKING HAS CHANGED HIS LIFE IN SUCH WORLD TOO..


NOT ONE PERSON BUT MANY HAVE ATLEAST EARNED OUT OF IT..

I M IN FAVOUR OF CALL CENTRE FOR GUYS BUT I M AGAINST STRICTLY FOR FEMALES..
 

gaurav200x

Gaurav Mittal
Well kartik, my point is that when u are working in the call centre u have to adapt to the language they want u to be fluent in. Eg if it is US english or UK english.. then a person with an indian mother tongue speaks his mother tongue even with the same accent (that's what i mean).... So the complete thing becomes one hoch-poch and when u are talking to ur elders u should as though some big shot NRI :) Offcourse, i can't say that this thing is mandatory for one and all, bcoz my cousin with 6 years of call centre exp, still speaks hindi the way it should be spoken. i wasn't talking about english, but about the mother tongue!

Well chaitali, as i said, job is responsible to some extent, but it is the person, by far, who is responsible for that transformation, per se. and what do u mean u are against females? Please elaborate.
 

kartik

Kartik Raichura
Staff member
Well kartik, my point is that when u are working in the call centre u have to adapt to the language they want u to be fluent in. Eg if it is US english or UK english.. then a person with an indian mother tongue speaks his mother tongue even with the same accent (that's what i mean)....
You may know a few people but that sample size does not apply for the whole lot. I know people who have improved their style of speaking, which I cant generalise.

Well chaitali, as i said, job is responsible to some extent, but it is the person, by far, who is responsible for that transformation
Ofcouse its the person who is responsible, but his work environment, work culture and his corporate networks do affect his persons attitude.

The "stress" factor which is prevalant in most orgainsations has led to formation of peer groups who smoke, dope and party together because their call center job has leeched the human aspect of socialising due to night shifts.
 

gaurav200x

Gaurav Mittal
Well Kartik,
i am really talking of the general pattern. Its hard to give any statistics, but it is well understood that a person who spends 12 hrs in an office (where his breaks are extremely limited) and then, again has very little time for social life, is bound to keep talking in the accent his work demands.... This does affects his accent and hence the way he talks, in general. If u are considering accent in the speaking style, then it does get affected.

Obviously, a person's work environment affects a person, but still its upto him on well he can handle pressure. Whether he gets subdued by it or takes it as a challenge.
 

kartik

Kartik Raichura
Staff member
I never denied that the accent changes, I only added that it changes for good as far as i have seen. You might have a different experience and as we do not have any facts to prove it, its best not to generalise :) /

Obviously, a person's work environment affects a person, but still its upto him on well he can handle pressure. Whether he gets subdued by it or takes it as a challenge.
It sounds ludicrous, especially when it comes from you. Not ever flower can survive in mud ponds and bloom into something as beautiful as the lotus. A good environment is one of the essential parameters for joining workforce and having a workforce where you have to struggle for a work culture that goes with your ethics, with will only increase stress.
 

gaurav200x

Gaurav Mittal
kartik said:
I never denied that the accent changes, I only added that it changes for good as far as i have seen. You might have a different experience and as we do not have any facts to prove it, its best not to generalise :) /
My friend, u can't generalise it and say that accent becomes good. On the contrary it becomes horrilble. Imagine a person trying to speak Hindi with an English accent...
kartik said:
It sounds ludicrous, especially when it comes from you. Not ever flower can survive in mud ponds and bloom into something as beautiful as the lotus. A good environment is one of the essential parameters for joining workforce and having a workforce where you have to struggle for a work culture that goes with your ethics, with will only increase stress.
C'mon kartik,
its true that a good work environment is essential, but more importantly the person should have the calibre to cope up. I have seen people failing even in a good working environment. Secondly, i have also seen people prospering even while working in a bad environment. So u have to learn how to turn the cards in ur favour rather than cursing the environment, because work environment fact is true not only for a call centre but even for any industry.

p.s. Things are about to go wild! :D
 

kartik

Kartik Raichura
Staff member
My friend, u can't generalise it and say that accent becomes good. On the contrary it becomes horrilble. Imagine a person trying to speak Hindi with an English accent
Key word, you cant generalise, my point exactly mentioned above. A hindi speaking persons accent wouldnt change when he is speaking hindi. There is no accent nullification comming in the picture.

its true that a good work environment is essential, but more importantly the person should have the calibre to cope up.
Ofcourse a good work environment is essential. As for coping up, it depends on the extent to which you got to be flexible.
Imagine this, the work force is of hard core rockers and dopers and you join in as a sober guy. The call center demands night shifts. So the only people you can socialise with is these rockers.

Now, there are 3 options :

1)You try to live in isolation as you do not prefer hard music n dope.
2)You " Cope up " and socialise with them. Join in their madness
3)Leave the job.

Option 1 and 2 are synonymous with your statement of coping up.
Option 3 is the option where quit for a better work organisation with suitable work environment.


PS: I love it when things go wild gaurav :)
 
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