34
RHRS Working
? What RHRS basically does?
Company supply deputed manpower to group of company. Group
of company involve all the reliance group company only. Company
handles almost 75 plus client. Company is the channel partner for
diferent businesses with the other group companies.
• Stafng (Deputed man power)
• Various Business of RHRS Comany
Company diferent business are !S" CW# !ome loan loan
against property C"" Costumer #ervice "undled service and
$odem %rade.
&!&# gives man power for diferent business of channel partner.
D#% stands for door to door sim cards that are normal sold to any
costumer in the mar'et.
C(G means co)operate sim cards that get sell in a lot. "ul'
amount of cards get sold here.
Company main revenue is on the sales of postpaid plan to end
costumer.
34
? $rimary %b&ect'(
)*$ayroll
*ayroll cycle starts from +,
th
to +5
th
of every month.
-ttendance is collected from client by +.
th
of every
month.
+*Commission
Commission is basically salary paid by &!&#. #ame
salary wor'ing process as payroll employees.
/peration department help to calculate the professional charges
to the company.
*repaid
*ostpaid divided in 0 main parts +) D#% 0) C(G
"oth the D#% and C(G are e1ually divided into sub parts that are
Voice 2 !ata that have types of #S, and C!,-.
3nvoice raising time is from 0+
st
to 45
th
of every month.
%his invoice process is handled by Core and 6/# team.
%his team wor's on #alary and &eimbursement.
-fter all invoice in done then whole in forwarded to $r. #ha'ti for
"an' *ayment *rocess.
/n the whole revenue the income ta7 calculation is done by $r.
&a'esh
34
,obile .sage /
Reimbursement $olicy
%his policy help the employees to reimburse the call amount
spent on ma'ing o8cial phone calls. %his policy is applicable to all
core and payroll employees of &!&#. %his policy is also applicable
to D#- (Direct #ales -gents).
%he reimbursement is applicable to only &eliance $obile *ost *aid
connection. !andsets cost will not be reimbursed by company.
Connection bill to be paid on time late charges of connection will
not be reimbursed by company.
-mount of &s. 559) only will be reimbursed by company on value
added services that include caller tune #$# and $$#.
%he monthly reimbursement to employees is divided as follows
Sr*
0o*
#rades
Reimbursement
1imit
+. 6ield &ecruiters 2 $3# ;7ecutives &s. 5559) p. m.
0. * 2 < &s. 7559) p. m.
4.
ourney if less than , hours than that
employee cannot claim for reimbursement of miscellaneous
e7penses. Dourney above , hours than employee can claim for
reimbursement of miscellaneous e7penses.
1-.0!R3 47$40S4S
Sr*
0o*
8ourney "ime
,iscellaneous
49enses
+.
@ess than ,
hours E3@
0.
$ore than ,
hours &s. +559)
34
;mployee claim laundry e7penses only if tour is more than 4
nights. %he reimbursement amount is &s. 759) for all the
designation and categories of the cities.
1%C-1 C%0V43-0C4 %0 "%.R
3f employee travelling by company mode than cannot claim for
reimbursement. 3f employee travelling by hired vehicle than with
proper bill can claim for reimbursement of the e7penses.
;7penses are passed according to daily limit dependent on the
designation of employee. &s. 455 per day for &egional business
head and &s. 055 per day for -rea business manager and analyst.
;7penses above this limit of respective designation cannot be
reimbursed by employee.
%n "ransfer
;mployee shifting is house from one location to other place can
claim for reimbursement of e7penses ta'en in this process.
D- applicable for 0 adult is +55F and for 0 dependent children it
is 55F of D-.
C1-2, S4""14,40"
34
-ll the claims of the employee should be approved by the
reporting manager.
/riginal proof of bill should be attached by the employee to ta'e
approval of e7penses on the tour. 3f employee has ta'en the
amount in advance for the tour than it should be mentioned in
voucher of reimbursement.
1%C-1 C%0V43-0C4
;mployee can claim for reimbursement only on o8cial e7penses
on outdoor wor' for the company. Claim will be sub>ected to
approval by "usiness !ead. &eimbursement is done according to
city categories designation and mode of transport.
3f the employee as two wheeler vehicle then person can claim for
reimbursement G &s. 4.559'm
3f the employee as four wheeler vehicle then person can claim for
reimbursement G &s. .9'm
@imit of &s. +555 is only allowed if limit e7ceeds than approval
has to be ta'en of Bnal authority. %he approving authority is one
who authoriCes the wor' to the employee. %he vouchers must be
claimed within : days by the employee.
#.2!41204S
34
%ravelling e7penses from residence to wor'ing place is not
reimbursed to the employee.
3f employee directly goes to outdoor wor' from residence than
minimum e7penses cost will be reimbursed to the employee.
3f an employee carrying bul'y o8cial material than that employee
can ma'e use of transportation of higher category with prior
authoriCation of necessary authorities.
02S S$-R"-
E3# #*-&%- is company overta'en by reliance group in the year
055=.
E3## have +5F of employee only and E3#@ have H5F of the
employee. %he company wor's on various processes.
02SS loo's after government scheme education and reliance
capital.
02S1 loo's after corporate training and reliance communication.
o #o;ernment Scheme
%ender are given by the government agency regarding this
scheme. 3f the company wins the tender then according to the
eligibility and criteria of candidate they need to place the
candidate with respective >ob and monitor then for few months.
-lso the candidate needs to be trained for respect >ob were
company is placing the candidate for the respective >ob.
34
o 4ducation $lans
Company had tie up with the -nnamalai Iniversity located in
Chennai. Company aimed at development of students and to
ma'e them s'illful and train the candidate for the >ob. Company
ofered post graduation and graduation degree for the
development of candidate.
Company also wor's for special bac'ward class caste and "*@
("elow *overty @evel) families. #warn>ayanti Gram #waroCgar
Jo>ana (#G#J) is one of yo>ana for this plan process. %his yo>ana
help those families to rise above poverty line by training people
and ofering them >ob.
o Cororate "raining
Company helps in training of top level management middle level
management and supervisory level management employees.
Company also trained employee of other company and charged
according to their designation in respective company.
%he aim behind this training is to ma7imiCe the sales customer
retention leadership 2 management and goal enhancement.
Course according to employee were conducted and session were
arranged at various place.
%he %erations "eam at &!&# plans the schedule for the hired
trainer person to train the candidates or the cooperate employees
at various places. -ll the travelling e7penses of the hired trainer
are paid by the company only. %he admin team loo's after all the
boo'ing e7penses of the hired trainer from residence place to the
destination. %his e7pense includes travel e7penses local
conveyance and accommodation e7penses. &ests of the e7penses
li'e miscellaneous e7penses and daily allowance are passed to
the operations department by the hired trainer that is incurred
34
during complete training tour. %han the operations team forward
all the voucher e7penses to the account team for further
processing of the reimbursement. -fter all the approval process
the money is then transferred directly to the hired trainer ban'
account.
#ometimes company needs to provide the trainer with the
re1uired study materials. #o the operations team needs to do the
needful tas' as soon as possible to deliver the re1uired study
materials at hired trainer end in minimum time. -ll the e7penses
are also carried by the company only. 3f the trainer travels at
various locations than the operations team needs to plan the
schedule for the trainer accordingly. *lan process is important to
save time and money of the company. -t same time operation
team needs to be in touch with the -dmin "eam for prior
boo'ing of travel and accommodation for the hired trainer at
various places.
%hese are some of the front end >ob and bac' end >ob of the
operations department at &!&#.
o Reliance Communication
&eliance Communication basically follows @*/ (@earning *rocess
/utsourcing).
o Reliance Caital
&eliance Capital in partnership with D!@6 started the process of
home loan. %his business is in growth stage. -nd almost ready to
replace education plans process.
34
3t ta'es the commission from the loan given to person or group on
its assets. $ostly the employees here are in touch9contact with
the dealers and the builders to lure the customer for home loan.
02S S$-R"- $%12C3 ect. %he new policy came into efect from +
st
Danuary 05+5.
/utstation duty is only considered when the trainee goes to
>ourney beyond +55 'm from the location of o8ce. Eot necessary
that it should be a night stay if beyond +55 'm than it would be
considered as outstation duty.
0ormal tra;el includes travelling process of going to meeting
at client side but returning on same calendar day no night stay at
destination is involved.
49cetion tra;el includes travelling process of going to
meeting9discussion at client side but involves night stay at
meeting location. %he approval for this travel e7penses is
authoriCed by Eational *ro>ect !ead.
3f the employee wants to ta'e his9her own vehicle on the o8cial
tour than Brstly the vehicle must be registered in company data
and the vehicle must be registered on the name of employee
itself. %he vehicle must be a four wheeler and is permitted to
travel only 055 'm per day. %he approval for this needed to be
ta'en from Eational *ro>ect !ead.
#uidelines
34
Considering the presentation with the client employee must
e7plore audio and video conference facilities before raising travel
re1uisition. -ll the report with results achieved must be submitted
to superior. /8cial tour should not include any personal wor' at
travel place e7cept prior approval from 6unction !ead.
3f two or more employees travel than preferably the senior most
of the employee should pay. /nly one should claim for
reimbursement by mentioning the name of other employee for
proper reimbursement.
6or the employee any e7ceptional circumstances are accepted
with the prior approval of the Eational *ro>ect !ead. %ic'et
reservation must be given to travel help des' atleast three to four
days before the travel date. "oo'ing by employee themselves is
allowed in emergency only with approval mail from the Eational
*ro>ect !ead only.
During the stay at tour part stay at hotel and part stay at
relatives9friends house is permissible to the employee. "ut the
day at hotel must be completed by the employee before splitting
the stay.
Daily allowance can be calculated on the >ourney done by
employee. -n o8cial travel by employee within the range of +55
'm from o8ce is termed as a short >ourney. 6or short >ourney daily
allowance shall be calculated on basis wor'ing hour beginning
time to midnight. 3t can be classiBed b below mentioned data in
table
Sr*
0o*
!uration
$ercent of
!-
+.
Ipto +0 hrs if night stay is not
involved 55F of D-
0. $ore than +0 hrs if night stay is +55F of D-
34
involved
3f company provides employee with free hotel services than the
employee cannot claim for any allowances. ;mployee should
claim for all reimbursement on wee'ly basis.
%ut of ocket e9enses of the employee can be reimbursed
with the help of bill. /n own stay arrangement also out of poc'et
e7penses are applicable to the employee on o8cial tour.
3f company provides vehicle on local tour than employee cannot
claim for any reimbursement. $iscellaneous e7penses are not the
part of daily allowance.
;mployee can hire the vehicle for local tour that is in intercity or
travel from o8ce location to other nearby city. 3f the employee is
on tour and meeting is at distance than from that point to the
destination point the employee can hire a vehicle. %he
miscellaneous e7penses made for o8cial purpose can be claimed
only if approved by 6unction !ead.
$rocedure
%he employee must provide with proper reason of tour before
travel. ;mployee must coordinate with the commercial9admin
team to boo' the guest house or the hotel for accommodation at
tour location. -fter tour the employee needs to submit travel
e7penses claim with relevant bill proof to the operations manager
or E!* within stipulated time period. -fter their approval it is
forwarded to commercial department for veriBcation and
processing. 3f ta'en in advance employee should mention that in
travel e7penses.
34
Commercial "eam
%he management can modify alter and9or amend any policy
without any reasons or without any prior notice to the employee.
-ny doubt regarding the reimbursement of e7penses can be
referred to respective !& for clariBcation.
Inless the company provides the tic'et for air travel it is
restricted for the employee to travel through air tic'et. %he
reimbursement claim division of daily allowance for the lead
trainee employee is divided on three categories of the cities in
3ndia. 3f the employee uses own vehicle for the o8cial tour
purpose than for = wheeler employee can claim &s. . per 'm and
limit of &s. .555 per month. #ame in the case of 0 wheelers it is
&s. = per 'm and limit of &s. =555 per month.
/ut of *oc'et e7penses is &s. +55 per day and no supporting bill
is re1uired for the same. 6ood e7penses allowance is &s. +55 per
day and to get reimbursement employee need to attach original
bill of the e7penses made. 6or local travelling lead trainee can
ma'e use of the non -C ta7i auto ric'shaw or any mode of
transport that would ta'e the employee to the destination in
minimum e7penses.
34
$R%C4SS 0%"4 ance
Rate $er
!ay
0o* of !ays
+. @ocal Conveyance ,5 0=
0. 6ood ;7penses 055 45
4. @aundry ;7penses 55 45
%he approval for deputation can be given by &!9C!9C6/. &est of
the travel e7penses can be reimbursed by the employee through
travel e7penses policy. -ny other miscellaneous e7penses
incurred by the employee during the tour time need to obtain
special approval from &!9C!9C6/. %he amount on wee'ly bases
would be transferred to respective ban' account of the employee.
%he amount transfer would mostly ta'e place on $onday.
;mployee also needs to submit the claim every wee' to get the
reimbursement. %his to be continued till the employee is on
deputation. %he employee need not need to provide the bill proof
to reimburse the e7penses. ;mployee if want than can 'eep the
trac' record of the same.
34
Working $rocess of RHRS
Business
?DST & CWG
%he wor'ing process for the D#% and C(G business are one and
the same. %he revenue of the company comes from Eormal
Commission &etention of the customer &e-?.
Eormal Commission is based on the plan of D#% and C(G
customer. 3f -? (-ddress ?eriBcation) and %? (%elephonic
?eriBcation9%ele veriBcation) is positive means while veriBcation
the address is correct of the customer than only channel partner
gives normal commission also called as base commission to the
company. 3f -? or %? any of one are negative or both of than are
negative means the address in not veriBed or incorrect than no
normal commission is given to the employee.
&etention commission is given when the employee is able to do
the retention of the customer. Commission on this process is paid
on B7ed percentage bases.
&e-? is a process of converting -? or %? from negative to
positive. 3f the address or telephonic veriBcation is negative than
employee rechec' it and try to ma'e it positive. /n this process
company gets commission and also normal commission when -?
or %? becomes positive.
%he client pay the commission to &!&# and than &!&# pay the
commission to the employee. %hese employees are on the payroll
on &!&# and wor' for the client business. %he commission for the
employee are divided in two parts Brstly they get 45F and then
after 5 months remaining 75F of the commission. %his
34
commission is given on monthly based and calculated on the
planned sold and target achieved by the employee.
Claw bac' is one 'ind of the deduction in the revenue of the
company (&!&#). Claw bac' deduction is done by the client on
the &!&# Company. 3f the employee sell the plan but the
customer does not pay the bill so the client would wait till time
period of 5 months. -fter 5 months time period client would treat
that customer as fa'e customer. #o the client having business
applies Claw bac' on the &!&# Company. %his Claw bac' is
deducted from the monthly salary of the employee. Claw bac' is
same amount of money what the employee got in starting as the
commission. Claw bac' is basically applied to control fa'e selling
done on the plan by the employee. ;very employee as code that
helps to identify that this employee as sold the card to the
customer. %his help to deduct the claw bac' from that particular
employee monthly salary.
%he salary incentive and variable pay to the employees are the
e7penses of the company (&!&#). Claw bac' is loss from the
company revenue that is deducted from the employee total
monthly salary. 3n there is no Claw bac' to the channel partner
then after 5 months period the 75F commission is added in the
salary of the employee. 3f Claw bac' is raised than after 5 months
period early 45F commission is deducted from the salary of that
employee. 3f deduction of the amount goes more than the total
amount of monthly salary of the employee the deduction of the
amount is done in two months or more than two consecutive
monthKs salary of that employee.
?CBB 5Corporate Broad Band6
34
C"" revenue is calculated on 6i7ed Cost (&s. H75) and ?ariable
Cost (&s. 05+). 6i7ed cost is ta'en +55F and ?ariable cost is ta'en
only H5F (&s. 00,) remaining rest +5F is deducted. %he
commission is dependent on the installation. %here is no claw
bac' involved in this business. C"" provides broadband on wide
scale. ;7amples are collegeKs corporate o8ce and etc. "illing of
C"" is done on monthly "ases. %he amount of C%C or cost
in1uisition which so ever is greater after the addition of B7ed
salary B7ed cost variable cost and reimbursement. %hat amount
is ta'en into consideration for the monthly salary of the
employee.
$R%C4SS4S
?CTC (Cost to Company) Process
)*-$1 5-ointment 1etter6
+*Salary Register
-ointment 1etter is given to employee when that employee
>oins the organiCation. -ppointment letter contain structure
format of C%C salary of the employee for current year. Gross
salary with all the deductions is mentioned in -ppointment @etter
of the employee. C%C shows the total annual income of the
employee with Gross salary *6 ;#3C and ta7.
#alary &egister includes all the deduction to be done from C%C
salary of the employees. -fter deduction monthly gross salary of
the employee is calculated.
34
$< deduction is +0F of "asic #alary.
4S2C deduction is +.75F of Gross #alary.
*% is deducted &s. 0555 on annul basis. &s. 455 is deducted in the
month of 6ebruary and &s. 055 in rest of the ++ months in the
year.
-d;ance Bonus is calculated only when the basic salary of the
employee is less than &s. +5555. 3f basic less than &s. +5555 than
employee get &s. 4555 as annual advance salary. ;mployee
having basic salary less than &s. +5555 than the advance bonus
is calculated on that basic salary by ..44F so whichever is less
amount after the calculation that amount is ta'en into
consideration as the employees advance salary. "ut the total
amount of advance bonus of the employee should not e7ceed &s.
4555 annually.
4S2C is applicable to the employee having the gross salary
amount less than or e1ual to &s. +5555 only.
ESIC = Gross Salary – Advance Bons ! ("as#$n%
allo"ance – ot#er allo"ance – arrears)
%he above formula gives the amount to be calculated at +.75F.
%his gives the amount to be deducted for ;#3C of employee.
=.75F of calculated amount gives ;#3C of Company.
*ension fund for the employee got e7ceeded to &s. +5555 from
&s. ,555.
$ension
RHRS Working
? What RHRS basically does?
Company supply deputed manpower to group of company. Group
of company involve all the reliance group company only. Company
handles almost 75 plus client. Company is the channel partner for
diferent businesses with the other group companies.
• Stafng (Deputed man power)
• Various Business of RHRS Comany
Company diferent business are !S" CW# !ome loan loan
against property C"" Costumer #ervice "undled service and
$odem %rade.
&!&# gives man power for diferent business of channel partner.
D#% stands for door to door sim cards that are normal sold to any
costumer in the mar'et.
C(G means co)operate sim cards that get sell in a lot. "ul'
amount of cards get sold here.
Company main revenue is on the sales of postpaid plan to end
costumer.
34
? $rimary %b&ect'(
)*$ayroll
*ayroll cycle starts from +,
th
to +5
th
of every month.
-ttendance is collected from client by +.
th
of every
month.
+*Commission
Commission is basically salary paid by &!&#. #ame
salary wor'ing process as payroll employees.
/peration department help to calculate the professional charges
to the company.
*repaid
*ostpaid divided in 0 main parts +) D#% 0) C(G
"oth the D#% and C(G are e1ually divided into sub parts that are
Voice 2 !ata that have types of #S, and C!,-.
3nvoice raising time is from 0+
st
to 45
th
of every month.
%his invoice process is handled by Core and 6/# team.
%his team wor's on #alary and &eimbursement.
-fter all invoice in done then whole in forwarded to $r. #ha'ti for
"an' *ayment *rocess.
/n the whole revenue the income ta7 calculation is done by $r.
&a'esh
34
,obile .sage /
Reimbursement $olicy
%his policy help the employees to reimburse the call amount
spent on ma'ing o8cial phone calls. %his policy is applicable to all
core and payroll employees of &!&#. %his policy is also applicable
to D#- (Direct #ales -gents).
%he reimbursement is applicable to only &eliance $obile *ost *aid
connection. !andsets cost will not be reimbursed by company.
Connection bill to be paid on time late charges of connection will
not be reimbursed by company.
-mount of &s. 559) only will be reimbursed by company on value
added services that include caller tune #$# and $$#.
%he monthly reimbursement to employees is divided as follows
Sr*
0o*
#rades
Reimbursement
1imit
+. 6ield &ecruiters 2 $3# ;7ecutives &s. 5559) p. m.
0. * 2 < &s. 7559) p. m.
4.
ourney if less than , hours than that
employee cannot claim for reimbursement of miscellaneous
e7penses. Dourney above , hours than employee can claim for
reimbursement of miscellaneous e7penses.
1-.0!R3 47$40S4S
Sr*
0o*
8ourney "ime
,iscellaneous
49enses
+.
@ess than ,
hours E3@
0.
$ore than ,
hours &s. +559)
34
;mployee claim laundry e7penses only if tour is more than 4
nights. %he reimbursement amount is &s. 759) for all the
designation and categories of the cities.
1%C-1 C%0V43-0C4 %0 "%.R
3f employee travelling by company mode than cannot claim for
reimbursement. 3f employee travelling by hired vehicle than with
proper bill can claim for reimbursement of the e7penses.
;7penses are passed according to daily limit dependent on the
designation of employee. &s. 455 per day for &egional business
head and &s. 055 per day for -rea business manager and analyst.
;7penses above this limit of respective designation cannot be
reimbursed by employee.
%n "ransfer
;mployee shifting is house from one location to other place can
claim for reimbursement of e7penses ta'en in this process.
D- applicable for 0 adult is +55F and for 0 dependent children it
is 55F of D-.
C1-2, S4""14,40"
34
-ll the claims of the employee should be approved by the
reporting manager.
/riginal proof of bill should be attached by the employee to ta'e
approval of e7penses on the tour. 3f employee has ta'en the
amount in advance for the tour than it should be mentioned in
voucher of reimbursement.
1%C-1 C%0V43-0C4
;mployee can claim for reimbursement only on o8cial e7penses
on outdoor wor' for the company. Claim will be sub>ected to
approval by "usiness !ead. &eimbursement is done according to
city categories designation and mode of transport.
3f the employee as two wheeler vehicle then person can claim for
reimbursement G &s. 4.559'm
3f the employee as four wheeler vehicle then person can claim for
reimbursement G &s. .9'm
@imit of &s. +555 is only allowed if limit e7ceeds than approval
has to be ta'en of Bnal authority. %he approving authority is one
who authoriCes the wor' to the employee. %he vouchers must be
claimed within : days by the employee.
#.2!41204S
34
%ravelling e7penses from residence to wor'ing place is not
reimbursed to the employee.
3f employee directly goes to outdoor wor' from residence than
minimum e7penses cost will be reimbursed to the employee.
3f an employee carrying bul'y o8cial material than that employee
can ma'e use of transportation of higher category with prior
authoriCation of necessary authorities.
02S S$-R"-
E3# #*-&%- is company overta'en by reliance group in the year
055=.
E3## have +5F of employee only and E3#@ have H5F of the
employee. %he company wor's on various processes.
02SS loo's after government scheme education and reliance
capital.
02S1 loo's after corporate training and reliance communication.
o #o;ernment Scheme
%ender are given by the government agency regarding this
scheme. 3f the company wins the tender then according to the
eligibility and criteria of candidate they need to place the
candidate with respective >ob and monitor then for few months.
-lso the candidate needs to be trained for respect >ob were
company is placing the candidate for the respective >ob.
34
o 4ducation $lans
Company had tie up with the -nnamalai Iniversity located in
Chennai. Company aimed at development of students and to
ma'e them s'illful and train the candidate for the >ob. Company
ofered post graduation and graduation degree for the
development of candidate.
Company also wor's for special bac'ward class caste and "*@
("elow *overty @evel) families. #warn>ayanti Gram #waroCgar
Jo>ana (#G#J) is one of yo>ana for this plan process. %his yo>ana
help those families to rise above poverty line by training people
and ofering them >ob.
o Cororate "raining
Company helps in training of top level management middle level
management and supervisory level management employees.
Company also trained employee of other company and charged
according to their designation in respective company.
%he aim behind this training is to ma7imiCe the sales customer
retention leadership 2 management and goal enhancement.
Course according to employee were conducted and session were
arranged at various place.
%he %erations "eam at &!&# plans the schedule for the hired
trainer person to train the candidates or the cooperate employees
at various places. -ll the travelling e7penses of the hired trainer
are paid by the company only. %he admin team loo's after all the
boo'ing e7penses of the hired trainer from residence place to the
destination. %his e7pense includes travel e7penses local
conveyance and accommodation e7penses. &ests of the e7penses
li'e miscellaneous e7penses and daily allowance are passed to
the operations department by the hired trainer that is incurred
34
during complete training tour. %han the operations team forward
all the voucher e7penses to the account team for further
processing of the reimbursement. -fter all the approval process
the money is then transferred directly to the hired trainer ban'
account.
#ometimes company needs to provide the trainer with the
re1uired study materials. #o the operations team needs to do the
needful tas' as soon as possible to deliver the re1uired study
materials at hired trainer end in minimum time. -ll the e7penses
are also carried by the company only. 3f the trainer travels at
various locations than the operations team needs to plan the
schedule for the trainer accordingly. *lan process is important to
save time and money of the company. -t same time operation
team needs to be in touch with the -dmin "eam for prior
boo'ing of travel and accommodation for the hired trainer at
various places.
%hese are some of the front end >ob and bac' end >ob of the
operations department at &!&#.
o Reliance Communication
&eliance Communication basically follows @*/ (@earning *rocess
/utsourcing).
o Reliance Caital
&eliance Capital in partnership with D!@6 started the process of
home loan. %his business is in growth stage. -nd almost ready to
replace education plans process.
34
3t ta'es the commission from the loan given to person or group on
its assets. $ostly the employees here are in touch9contact with
the dealers and the builders to lure the customer for home loan.
02S S$-R"- $%12C3 ect. %he new policy came into efect from +
st
Danuary 05+5.
/utstation duty is only considered when the trainee goes to
>ourney beyond +55 'm from the location of o8ce. Eot necessary
that it should be a night stay if beyond +55 'm than it would be
considered as outstation duty.
0ormal tra;el includes travelling process of going to meeting
at client side but returning on same calendar day no night stay at
destination is involved.
49cetion tra;el includes travelling process of going to
meeting9discussion at client side but involves night stay at
meeting location. %he approval for this travel e7penses is
authoriCed by Eational *ro>ect !ead.
3f the employee wants to ta'e his9her own vehicle on the o8cial
tour than Brstly the vehicle must be registered in company data
and the vehicle must be registered on the name of employee
itself. %he vehicle must be a four wheeler and is permitted to
travel only 055 'm per day. %he approval for this needed to be
ta'en from Eational *ro>ect !ead.
#uidelines
34
Considering the presentation with the client employee must
e7plore audio and video conference facilities before raising travel
re1uisition. -ll the report with results achieved must be submitted
to superior. /8cial tour should not include any personal wor' at
travel place e7cept prior approval from 6unction !ead.
3f two or more employees travel than preferably the senior most
of the employee should pay. /nly one should claim for
reimbursement by mentioning the name of other employee for
proper reimbursement.
6or the employee any e7ceptional circumstances are accepted
with the prior approval of the Eational *ro>ect !ead. %ic'et
reservation must be given to travel help des' atleast three to four
days before the travel date. "oo'ing by employee themselves is
allowed in emergency only with approval mail from the Eational
*ro>ect !ead only.
During the stay at tour part stay at hotel and part stay at
relatives9friends house is permissible to the employee. "ut the
day at hotel must be completed by the employee before splitting
the stay.
Daily allowance can be calculated on the >ourney done by
employee. -n o8cial travel by employee within the range of +55
'm from o8ce is termed as a short >ourney. 6or short >ourney daily
allowance shall be calculated on basis wor'ing hour beginning
time to midnight. 3t can be classiBed b below mentioned data in
table
Sr*
0o*
!uration
$ercent of
!-
+.
Ipto +0 hrs if night stay is not
involved 55F of D-
0. $ore than +0 hrs if night stay is +55F of D-
34
involved
3f company provides employee with free hotel services than the
employee cannot claim for any allowances. ;mployee should
claim for all reimbursement on wee'ly basis.
%ut of ocket e9enses of the employee can be reimbursed
with the help of bill. /n own stay arrangement also out of poc'et
e7penses are applicable to the employee on o8cial tour.
3f company provides vehicle on local tour than employee cannot
claim for any reimbursement. $iscellaneous e7penses are not the
part of daily allowance.
;mployee can hire the vehicle for local tour that is in intercity or
travel from o8ce location to other nearby city. 3f the employee is
on tour and meeting is at distance than from that point to the
destination point the employee can hire a vehicle. %he
miscellaneous e7penses made for o8cial purpose can be claimed
only if approved by 6unction !ead.
$rocedure
%he employee must provide with proper reason of tour before
travel. ;mployee must coordinate with the commercial9admin
team to boo' the guest house or the hotel for accommodation at
tour location. -fter tour the employee needs to submit travel
e7penses claim with relevant bill proof to the operations manager
or E!* within stipulated time period. -fter their approval it is
forwarded to commercial department for veriBcation and
processing. 3f ta'en in advance employee should mention that in
travel e7penses.
34
Commercial "eam
%he management can modify alter and9or amend any policy
without any reasons or without any prior notice to the employee.
-ny doubt regarding the reimbursement of e7penses can be
referred to respective !& for clariBcation.
Inless the company provides the tic'et for air travel it is
restricted for the employee to travel through air tic'et. %he
reimbursement claim division of daily allowance for the lead
trainee employee is divided on three categories of the cities in
3ndia. 3f the employee uses own vehicle for the o8cial tour
purpose than for = wheeler employee can claim &s. . per 'm and
limit of &s. .555 per month. #ame in the case of 0 wheelers it is
&s. = per 'm and limit of &s. =555 per month.
/ut of *oc'et e7penses is &s. +55 per day and no supporting bill
is re1uired for the same. 6ood e7penses allowance is &s. +55 per
day and to get reimbursement employee need to attach original
bill of the e7penses made. 6or local travelling lead trainee can
ma'e use of the non -C ta7i auto ric'shaw or any mode of
transport that would ta'e the employee to the destination in
minimum e7penses.
34
$R%C4SS 0%"4 ance
Rate $er
!ay
0o* of !ays
+. @ocal Conveyance ,5 0=
0. 6ood ;7penses 055 45
4. @aundry ;7penses 55 45
%he approval for deputation can be given by &!9C!9C6/. &est of
the travel e7penses can be reimbursed by the employee through
travel e7penses policy. -ny other miscellaneous e7penses
incurred by the employee during the tour time need to obtain
special approval from &!9C!9C6/. %he amount on wee'ly bases
would be transferred to respective ban' account of the employee.
%he amount transfer would mostly ta'e place on $onday.
;mployee also needs to submit the claim every wee' to get the
reimbursement. %his to be continued till the employee is on
deputation. %he employee need not need to provide the bill proof
to reimburse the e7penses. ;mployee if want than can 'eep the
trac' record of the same.
34
Working $rocess of RHRS
Business
?DST & CWG
%he wor'ing process for the D#% and C(G business are one and
the same. %he revenue of the company comes from Eormal
Commission &etention of the customer &e-?.
Eormal Commission is based on the plan of D#% and C(G
customer. 3f -? (-ddress ?eriBcation) and %? (%elephonic
?eriBcation9%ele veriBcation) is positive means while veriBcation
the address is correct of the customer than only channel partner
gives normal commission also called as base commission to the
company. 3f -? or %? any of one are negative or both of than are
negative means the address in not veriBed or incorrect than no
normal commission is given to the employee.
&etention commission is given when the employee is able to do
the retention of the customer. Commission on this process is paid
on B7ed percentage bases.
&e-? is a process of converting -? or %? from negative to
positive. 3f the address or telephonic veriBcation is negative than
employee rechec' it and try to ma'e it positive. /n this process
company gets commission and also normal commission when -?
or %? becomes positive.
%he client pay the commission to &!&# and than &!&# pay the
commission to the employee. %hese employees are on the payroll
on &!&# and wor' for the client business. %he commission for the
employee are divided in two parts Brstly they get 45F and then
after 5 months remaining 75F of the commission. %his
34
commission is given on monthly based and calculated on the
planned sold and target achieved by the employee.
Claw bac' is one 'ind of the deduction in the revenue of the
company (&!&#). Claw bac' deduction is done by the client on
the &!&# Company. 3f the employee sell the plan but the
customer does not pay the bill so the client would wait till time
period of 5 months. -fter 5 months time period client would treat
that customer as fa'e customer. #o the client having business
applies Claw bac' on the &!&# Company. %his Claw bac' is
deducted from the monthly salary of the employee. Claw bac' is
same amount of money what the employee got in starting as the
commission. Claw bac' is basically applied to control fa'e selling
done on the plan by the employee. ;very employee as code that
helps to identify that this employee as sold the card to the
customer. %his help to deduct the claw bac' from that particular
employee monthly salary.
%he salary incentive and variable pay to the employees are the
e7penses of the company (&!&#). Claw bac' is loss from the
company revenue that is deducted from the employee total
monthly salary. 3n there is no Claw bac' to the channel partner
then after 5 months period the 75F commission is added in the
salary of the employee. 3f Claw bac' is raised than after 5 months
period early 45F commission is deducted from the salary of that
employee. 3f deduction of the amount goes more than the total
amount of monthly salary of the employee the deduction of the
amount is done in two months or more than two consecutive
monthKs salary of that employee.
?CBB 5Corporate Broad Band6
34
C"" revenue is calculated on 6i7ed Cost (&s. H75) and ?ariable
Cost (&s. 05+). 6i7ed cost is ta'en +55F and ?ariable cost is ta'en
only H5F (&s. 00,) remaining rest +5F is deducted. %he
commission is dependent on the installation. %here is no claw
bac' involved in this business. C"" provides broadband on wide
scale. ;7amples are collegeKs corporate o8ce and etc. "illing of
C"" is done on monthly "ases. %he amount of C%C or cost
in1uisition which so ever is greater after the addition of B7ed
salary B7ed cost variable cost and reimbursement. %hat amount
is ta'en into consideration for the monthly salary of the
employee.
$R%C4SS4S
?CTC (Cost to Company) Process
)*-$1 5-ointment 1etter6
+*Salary Register
-ointment 1etter is given to employee when that employee
>oins the organiCation. -ppointment letter contain structure
format of C%C salary of the employee for current year. Gross
salary with all the deductions is mentioned in -ppointment @etter
of the employee. C%C shows the total annual income of the
employee with Gross salary *6 ;#3C and ta7.
#alary &egister includes all the deduction to be done from C%C
salary of the employees. -fter deduction monthly gross salary of
the employee is calculated.
34
$< deduction is +0F of "asic #alary.
4S2C deduction is +.75F of Gross #alary.
*% is deducted &s. 0555 on annul basis. &s. 455 is deducted in the
month of 6ebruary and &s. 055 in rest of the ++ months in the
year.
-d;ance Bonus is calculated only when the basic salary of the
employee is less than &s. +5555. 3f basic less than &s. +5555 than
employee get &s. 4555 as annual advance salary. ;mployee
having basic salary less than &s. +5555 than the advance bonus
is calculated on that basic salary by ..44F so whichever is less
amount after the calculation that amount is ta'en into
consideration as the employees advance salary. "ut the total
amount of advance bonus of the employee should not e7ceed &s.
4555 annually.
4S2C is applicable to the employee having the gross salary
amount less than or e1ual to &s. +5555 only.
ESIC = Gross Salary – Advance Bons ! ("as#$n%
allo"ance – ot#er allo"ance – arrears)
%he above formula gives the amount to be calculated at +.75F.
%his gives the amount to be deducted for ;#3C of employee.
=.75F of calculated amount gives ;#3C of Company.
*ension fund for the employee got e7ceeded to &s. +5555 from
&s. ,555.
$ension