Appreciation is a wonderful thing. It makes what is excellent in others belong to us as well.
Many businesses understand the importance of showing their customers that they care, but fail to do so. There are many different products and services offered by businesses and competition can be fierce, so it's important that you stand out from the crowd. A customer appreciation day is one way to do that. How would you feel about a company if they sent you a personal note inviting you to come to the store and be rewarded for loyalty with a percentage discount off of one of your favorite products?
It's our job every day to make every important aspect of the customer experience a little bit better. To delight your customers you need to do something’s extra so that they feel appreciated. Hence first of all increase the value added by providing special services or something really good that you can offer or do – which seems unexpected. Really listen to what your clients need, and then try to go above and beyond what they asked for. Don’t be afraid to go up to tables and introduce yourself and ask how their meal is. Customers will feel very special that they owner took the time to check on them. Regular customers are the backbone of any successful business.
Inevitably you will encounter customer complaints. Don’t shy away from them. Instead, acknowledge the problem and offer some type of solution. In its most basic form, customer appreciation is the idea of appreciation a customer so that the customer can be happy or so that the customer can do something that you would like them to do. Otherwise, what is the point of customer appreciation, correct? The best way to appreciate a customer is to do something that your actual specific customers, that you are aware of, may realize and even appreciate in return.
Different Forms of Customer Appreciation[/b][/b]
Thank your customers.
Help your customers solve their problems.
Offer discounts to your customers.
Apologize when you know you are wrong.
Avoid holding the customer accountable severely when you know the customer is wrong.
Contact your customers before they contact you.
Help your customers save money when the customers least expect it.
Offer refunds or credits to customers in times of issues or when you can.
Go the extra mile to help the customer even when it is outside the scope of your contract.
Give good advice to customers when you are not obligated to.
Follow up with customers.
Help customers find good alternatives when they want to find someone else.
Make it easy for customers to start doing business with you.
Make it easy for customers to leave you if they want to, even if it is a professionally emotional situation.
Be proactive with customers.
You can either plan the event in your office premises or book a hotel or a banquet hall for the same. If you have enough space, you can plan some fun office games and activities to entertain your customers. Here, one of the best customer appreciation day ideas for banks or for that matter any other industry, would be to plan a quiz which revolves around your company's products. So, you are in a way marketing your products and entertaining your clients simultaneously. Handing over customer appreciation letters is another thing you can plan, to make your customers feel valued.