abhishreshthaa
Abhijeet S
7 Unhealthy attitude of Disrespect
• Unprofessional greetings
• Staff who do not know company mission and statement.
• Staff who do not know the product.
• Staff who do not understand the customer is the only reason they are getting the pay check this week.
• Management who do not listen to staff on how to “fix” customer service.
• Giving the front line staff the authority to “fix” customer problem on the spot.
• Respect customers time
• Unprofessional greetings
• Staff who do not know company mission and statement.
• Staff who do not know the product.
• Staff who do not understand the customer is the only reason they are getting the pay check this week.
• Management who do not listen to staff on how to “fix” customer service.
• Giving the front line staff the authority to “fix” customer problem on the spot.
• Respect customers time