customer satisfaction

Description Customer satisfaction and measurement issues have vital roles for businesses in providing and maintaining a competitive advantage. It is recognized that the businesses forming components of marketing mix by acknowledging the customers’ expectations, receive customer loyalty and...

Description Satisfying customers is one of the main objectives of every business. The message is obvious satisfied customers improve business and dissatisfied customers impair business. Customer satisfaction is an asset that should be monitored and managed just like any physical asset. Stru?ni...

Description Service Quality within retail units is pivotal for satisfying customers, retaining them and creating loyalty amongst customers. This research uses SERVQUAL to analyze the gap between perceptions and expectations of the customer, concerning with the service at retail units in the...

Description Research on the differences in customer satisfaction between product and service organizations has focused on an output perspective, or how customers evaluate performance. This study takes this research inside organizations to analyze and investigate how key internal quality...

Description In the past manufacturers could sell all they made. Service organizations didn't worry about the service they provided. Now things have changed. Companies now are becoming more responsive, they offer a better product, and keep improving through Total Quality Management (TQM)...

Description TQM, customer satisfaction and service quality is reviewed in detail with the objective to explore the relationship between these three fields of research. 20 CHAPTER 2 – TQM, CUSTOMER SATISFACTION AND SERVICE QUALITY In this chapter the literature related to TQM, customer...

Description Managers within the hospitality industry make frequent reference to TQM principles. The extent to which these principles are applied effectively within the human resource management area of hospitality however remains under-researched. CUSTOMER SATISFACTION, TRAINING AND TQM A...

Description The total quality management has become internationally interesting topic. Several research papers investigate the impact of total quality management on customer satisfaction in both service and manufacturing industries. Many research papers were done in developed countries, on the...

Description Quality has a significant role in the business environment of organizations because quality and continuous quality development can guarantee organization´s survival in competition. Quality is a must for every organization operating today. MARKO MANU Quality and Customer...

Description In any business–to-customer (B2C) type of environment, satisfying a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This is perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a...

Description Marketing is one of the key function and aggregation of processes in an organization aimed at creating and delivering values to the customers. It creates effective relationships with the customer besides successful communication on the behalf of the organization. Journal of Social...

Description In Sri Lanka, Telecommunication sector is highly competitive and also contribution of telecommunication for Gross Domestic Product (GDP) is continuously increasing © 2012. Dr. T.Velnampy & S.Sivesan. This is a research/review paper, distributed under the terms of the Creative...

Description Research on the differences in customer satisfaction between product and service organizations has focused on an output perspective, or how customers evaluate performance. This study takes this research inside organizations to analyze and investigate how key internal quality...

Description The Indian ATM industry has seen explosive growth in recent times. ATMs represent the single largest investment in the electronic channel services for the Banks. 276 Business Intelligence Journal - August, 2009 Vol. 2 No. 2 Business Intelligence Journal August Impact Of Atm On...

Description With the recent $19 billion cash acquisition of WhatsApp by Facebook, the $11 billion market capitalization of Twitter, and the $1 billion acquisition of Instagram by Facebook, it is clear that companies successful on mobile are valued extremely highly. Customer Satisfaction towards...

Description Customer satisfaction with a company's products or services is often seen as the key to a company's success and long-term competitiveness. In the context of relationship marketing, customer satisfaction is often viewed as a central determinant of customer retention. Dissertation...

Description The most important economics of any country depends on its communication skills. Communication is a basic requirement in today’s world. DECADES earlier, first and foremost device of communication was a telephone invented by Alexander Grahambell. CUSTOMER SATISFACTION OF <A PROJECT...

Description Customer is the king, this is all the more apt for today's business environment where, all other factors remaining more or less constant, it is the value addition to the customer that is making all the difference. Internal Customer Satisfaction INTRODUCTION Customer is the king...

Description Customer is the king, this is all the more apt for today's business environment where, all other factors remaining more or less constant, it is the value addition to the customer that is making all the difference. Project Report on Internal Customer Satisfaction INTRODUCTION...

Description PROJECT REPORT ON CUSTOMER SATISFACTION SURVEY ON BANKS A Study on “Customer Satisfaction Survey on Banks” Submitted to the School of Management Studies University of Hyderabad In Partial Fulfillment of the Requirement for the Award of the Degree of Master of Business...