crm

  1. skyhew

    [CRM Ebook] CRM in Financial Services

    CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work by Merlin Stone Product Details * Ebook: 700 pages * Publisher: Kogan Page (August 21, 2002) * Language: English * ISBN-10: 0749436964 * ISBN-13: 978-0749436964 Review 1 "Dispels...
  2. skyhew

    Where is the ROI in CRM?

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  3. skyhew

    [CRM Project Share] Successful CRM implementation

    Successful CRM implementation ThuyUyen H. Nguyen Han’s Corporation, La Canada, California, USA, and Joseph S. Sherif and Michael Newby California State University, Fullerton, California, USA Keywords Competitive advantage, Relationship marketing, Customers Paper type Research paper
  4. skyhew

    [CRM Project Share] Classifying and selecting e-CRM applications

    Classifying and selecting e-CRM applications Dotun Adebanjo E-Business Division, University of Liverpool Management School, University of Liverpool, Liverpool, UK
    • skyhew
    • Thread
    • applications classifying computer software consumer behaviour crm ecrm internet project relationship marketing selecting share
    • Replies: 0
    • Forum: Marketing Management ( RM , IM )
  5. skyhew

    [CRM Project Share] Ubiquitous organization: organizational design for e-CRM

    Ubiquitous organization: organizational design for e-CRM Radoslav P. Kotorov M.F. Smith & Associates, Inc., Morristown, New Jersey, USA Keywords Information systems, Transaction costs, Organizational design, Teams, E-commerce
    • skyhew
    • Thread
    • costs crm design e-commerce ecrm information organization organizational project share systems transaction ubiquitous
    • Replies: 2
    • Forum: Marketing Management ( RM , IM )
  6. skyhew

    [CRM Project Share] Strategic issues in CRM implementation

    Strategic issues in customer relationship management (CRM) implementation Christopher Bull Department of Business Information Technology, Manchester Metropolitan University Business School, Manchester, UK Keywords Customer relations, Customer information, Integration, United Kingdom
  7. skyhew

    [CRM Project Share] CRM packaged software:a study of organisational experiences

    CRM packaged software:a study of organisational experiences Ben Light Information Systems Research Centre, University of Salford, Salford, UK Keywords Customer information, Customer service management, Computer software
  8. M

    Technical Consultant - MS CRM, 4-9 years exp, Hyderabad / Secunderabad

    A client of Kautilya Management Consultants - Will be responsible in developing of Enterprise Applications in CRM domain . More...
  9. T

    need help on crm in banking

    hiiiii i just wanted info related to crm in banking sector. do help .......
  10. M

    Executive - CRM, 0-1 years exp, Gurgaon

    Vatika Group - S/He will be responsible to handle the NH8 project & properly scrutinizing the files. Ensuring that the files are in proper order & preparing the MIS on a daily basis. Timely communication to the clients & updating the clients on the...
  11. M

    Introduce Yourself

    Hi All !!! I am Anand, Working in India's Leading Telecom Company. I have done my MBA in Marketing , Currently doing my Doctorate in Management [CRM Area] happy to meet you all. Very neat and professionally managed forum.thanks regards M.Anand Bangalore.:laugh:
    • mahaanand
    • Thread
    • crm inernational business introduce introduce yourself ph.d
    • Replies: 4
    • Forum: General Talks
  12. D

    CRM

    hi this ia a ppt on the Customer relationship management plz go thru it thanks
  13. P

    CRM in Consumer Durables

    The ideas behind customer relationship management are not new. Today it’s widely acknowledged that how you treat your customers goes a long way to determining your future profitability, and companies are making bigger and bigger investments to do just that. Customers are savvier about the...
  14. M

    Customer relationship management (CRM)

    Customer relationship management (CRM) ... doing in India that offers a wide range of full time and part time MBA courses. Management course will not only help you increase your earning potential but will ... More...
  15. K

    crm

    hope it helps u guys let me know if i m of any help :tea:
  16. S

    want a report on CRM implementation at the earliest

    hi, want a report on CRM implementation at the earliest... so if u have 1, then pls upload it
  17. S

    want a report on CRM at earliest

    hello friends, i need to submit a report on CRM by 26th march 2008.... so ur help will be of great use to me!!!
  18. V

    NOTES ON ALL CRM TOPICS

    Definition 1: Customer Relationship Management (CRM) can be widely defined as company activities related to developing and retaining customers. It is a blend of internal business processes: sales, marketing and customer support with technology and data capturing techniques. Customer...
  19. S

    CRM

    Hi this contains the notes about CRM and related topics
  20. P

    CRM in Retailing

    Hi.............check out the document on "CRM in Retailing"........... thanks
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