crm

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    Project on Credit cooperative

    This is a project on credit cooperative in india. Subject: CRM
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    CRM for BANK PROJECT

    It will be helpful if any one upload document on requirement specification and analysis or any project related to Customer Relationship Management of a BANK.
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    PPT ON CRM OF AIRTEL

    I AM ATTACHING CRM RELATED PRESENTATIONS HOPE THESE PPTS HELP U... ANOTHER PPT IS ON MR. BARACK OBAMA...HAVE A LOOK IF U WNT TO KNW SMTNG ABOUT HIM...
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    CRM - STRATEGY MANAGEMENT OF THE ORGANISATION

    CRM - STRATEGY MANAGEMENT OF THE ORGANISATION CRM is as much about your internal organisation as it is about your customers. Implementing CRM will affect everyone from your staff, your shareholders, your partners and your suppliers. It will affect:  People: Do not underestimate the...
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    Definition of Customer Relationship Management (CRM).

    Definition of Customer Relationship Management (CRM). Every time the customer approaches your business, they arrive with an expectation. It is a comprehensive set processes and technologies for managing the relationships with potential and current customers and business partners across...
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    CRM - CONCEPTUAL FRAMEWORK

    In the late 1960s, in his seminal article on marketing, management guru Ted Levitt suggested that the purpose of a business was to "Create and Keep a Customer". He advocated that the modern firm should view “the entire business process as consisting of a tightly integrated effort to discover...
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    CRM

    While IT initiatives like centralised management and automating daily operations are important, the key part of retaining a customer is critical to the hospitality industry, which explains why every chain is taking the help of technology to improve efficiency. Take a look at Le Royal Meridien...
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    BUILD CRM SUCCESS STORY

    BUILD CRM SUCCESS STORY One of the most important aspects of implementing a customer relationship management (CRM) system is ensuring that it meets the expectations of a variety of audiences within your company. Top managers want to be sure they will get a positive return on their investment...
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    Taj Air Caterers & GE Capital Services in CRM

    Taj Air Caterers & GE Capital Services There is e-mail connectivity between the service provider i.e. Taj and GE (for canteen and food supply). Taj customer relations responds within a stipulated time frame directly to GE employees and analyses their satisfaction. Also on cards is a ‘fitness...
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    Taj Air Caterers & Singapore Airlines in CRM

    Taj Air Caterers & Singapore Airlines Taj actively participates in product designs and influences service design, wherever necessary. This has evolved after getting an insight into Singapore Airlines’ customer profile and their needs. He product is designed to reflect their passengers’...
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    Does CRM really matter?

    Does CRM really matter? Whatever the business activity is all companies have to ask themselves is CRM the real factor for their company to succeed. Some customers do not need long-term relationship with their suppliers; therefore only minimal information is required from that customer. That...
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    How do you know your business requires CRM?

    How do you know your business requires CRM? It is very easy for a business to get caught in the latest ‘customer trap’ when it is being driven by the information technology (IT) market. Every business does require CRM; the question is to what level? Trends Many businesses are pushed by the...
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    Functional Components of CRM solution

    Functional Components of CRM solution CRM applications are a convergence of functional components, advanced technologies and channels. Functional components and channels are described below: Sales applications Common applications include calendar and scheduling, contact and account...
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    Key requirements for CRM solutions

    Key requirements for CRM solutions Some of the functional and technical requirements for CRM solutions are as listed below: • Business intelligence and analytical capabilities • Unified channels of customer interactions • Support for web based functionality • Centralized repository for...
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    Review and Assessment of CRM solutions

    Review and Assessment of CRM solutions CRM software applications embody best practices and employs advanced technologies to help organisations achieve these goals. Categories of CRM solutions Any enterprise, which wants to implement CRM solutions can choose from four categories of solutions...
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    Six E's of CRM

    The six “E’s” of eCRM 1. Electronic channels 2. Enterprise 3. Empowerment 4. Economics 5. Evaluation 6. External Information
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    eCRM Vs CRM

    eCRM Vs CRM CRM is essentially a business strategy for acquiring and maintaining the “right” customers over the long term. Within this framework, a number of channels exist for interacting with customers. One of these channels is “electronic” – and has been labeled “e-commerce” or...
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    The Customer focussed organisation: CRM Model

    The Customer focussed organisation: CRM Model The idea here is to develop systems that allow flexibility, work on not completely predefined processes so as to enable front office to be proactive to each customer needs The Mindset impact on CRM A typical data warehouse will have the following...
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    Present CRM Alternatives

    Present CRM Alternatives Present CRM solutions are offered by host of vendors that are to a great extent not industry specific. While there are some vendors, who have come up with industry specific solutions, the broad model around which the CRM solutions are built remain the same. Adopting...
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    The existing CRM Solutions

    The existing CRM Solutions Delivering the ‘360 view’ requires automation to bring together all the data concerning a customer. This implies the organisation has to change from: Mass Marketing - Product Focus Product Focus - Customer Focus Economies of Scale - Economies of time 1...
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