sunandaC

New member
With the emergence of Emotional Intelligence many business leaders agreed with the basic message that success is strongly influenced by personal qualities such as perseverance, self-control, and skill in getting along with others. They could point to "super sales persons" who had an uncanny ability to sense what was most important to the customers and to develop a trusting relationship with them.


They could point to customer service employees who excelled when it came to helping angry customers to calm down and be more reasonable about their problems with the product or service. And they also could point to brilliant executives who did everything well except get along with people, or to managers who were technically brilliant but could not handle stress, and whose careers stalled because of these deficiencies. Business leaders well understood how valuable these "Emotionally Intelligent" employees are to an enterprise.

But what about the many workers who lack these important emotional competencies? Is it possible for adults to become more socially and emotionally competent? Many business leaders are less certain about this question. For instance, the dean of a major business school, when asked about the importance of Emotional Intelligence at work, enthusiastically agreed that it was crucial. But when asked as to how his school attempted to improve the Emotional Intelligence of MBA students, he said, "We don’t do anything. I don’t think that our students’ Emotional Intelligence can be improved by the time they come here. They’re already adults, and these qualities are developed early in life."

On the other hand, there are those who seem to claim that they can raise the Emotional Intelligence of a whole group of employees in a day or less. Scores of consultants now are selling workshops and seminars designed to help people become more emotionally competent and socially skilled. Some of these programs are quite good, but others make unrealistic claims. The worst ones are those that involve a heavy reliance on inspirational lectures or intense, short-lived experiences – and little else.

So who is right – the skeptics who believe that nothing can be done to improve emotional competence after the age of 15, or the hucksters who claim that they can turn emotional dunces into emotional Einstein’s in an afternoon? As usual, the answer lies somewhere in between.

A growing body of research on emotional learning and behavior change suggests that it is possible to help people of any age to become more emotionally intelligent at work. However, many programs designed to do so fail to recognize the difference between two types of learning.
 
Re: 10 BRINGING EMOTIONAL INTELLIGENCE TO THE WORKPLACE

Emotionally balanced workers have the attributes of emotional intelligence, that includes self-awareness, self-confidence, transparency, adaptability, optimism, empathy, inspirational leadership and conflict management, mark the employees who excel. This indicates that the emotional intelligence rest on the pillars of competency, maturity and Sensitivity
 
It is the ability of people to identify their own personal and other people's inner thoughts, to differentiate between different emotions and label them properly and to utilize emotional information to overcome obstacles and prevent conflict.
 
With the emergence of Emotional Intelligence many business leaders agreed with the basic message that success is strongly influenced by personal qualities such as perseverance, self-control, and skill in getting along with others. They could point to "super sales persons" who had an uncanny ability to sense what was most important to the customers and to develop a trusting relationship with them.


They could point to customer service employees who excelled when it came to helping angry customers to calm down and be more reasonable about their problems with the product or service. And they also could point to brilliant executives who did everything well except get along with people, or to managers who were technically brilliant but could not handle stress, and whose careers stalled because of these deficiencies. Business leaders well understood how valuable these "Emotionally Intelligent" employees are to an enterprise.

But what about the many workers who lack these important emotional competencies? Is it possible for adults to become more socially and emotionally competent? Many business leaders are less certain about this question. For instance, the dean of a major business school, when asked about the importance of Emotional Intelligence at work, enthusiastically agreed that it was crucial. But when asked as to how his school attempted to improve the Emotional Intelligence of MBA students, he said, "We don’t do anything. I don’t think that our students’ Emotional Intelligence can be improved by the time they come here. They’re already adults, and these qualities are developed early in life."

On the other hand, there are those who seem to claim that they can raise the Emotional Intelligence of a whole group of employees in a day or less. Scores of consultants now are selling workshops and seminars designed to help people become more emotionally competent and socially skilled. Some of these programs are quite good, but others make unrealistic claims. The worst ones are those that involve a heavy reliance on inspirational lectures or intense, short-lived experiences – and little else.

So who is right – the skeptics who believe that nothing can be done to improve emotional competence after the age of 15, or the hucksters who claim that they can turn emotional dunces into emotional Einstein’s in an afternoon? As usual, the answer lies somewhere in between.

A growing body of research on emotional learning and behavior change suggests that it is possible to help people of any age to become more emotionally intelligent at work. However, many programs designed to do so fail to recognize the difference between two types of learning.

Wow sunanda! You really explained the concept very well and thanks for sharing this article about emotional intelligence in workplace. Well, as we know that emotional intelligence is the ability to understand, manage and assess emotional clues. I am also uploading a document where you would find some more points on emotion intelligence in workplace.
 

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jayashreemarg

Par 100 posts (V.I.P)
According to emotional intelligence, or EQ, success is strongly influenced by personal qualities such as perseverance, self-control and skill in getting along with others. Workers with high EQ are better able to work in teams, adjust to change and be flexible.
 
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