USERS OF SERVICES, CUSTOMERS

[abhishreshthaa]

Employee performance in service organizations relating to behaviors, promptness, speed in doing the job and accuracy, can be better judged by the customers or users of services. For example, teacher’s performance is better judged by students and the performance of a conductor in passenger road transport is better judged by passengers.

 

[jamescord]

Employee performance in service organizations relating to behaviors, promptness, speed in doing the job and accuracy, can be better judged by the customers or users of services. For example, teacher’s performance is better judged by students and the performance of a conductor in passenger road transport is better judged by passengers.

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