Description
TAM focuses on substantial managerial and structural changes and supports the introduction of international best practice to SMEs by engaging experienced international executives and industry experts as advisers.
March 2011
TAM/BAS Programme
TAM/BAS web site
www.ebrd.com/tambas
At a glance
Number of projects to date
(TAM and BAS combined)
12,000+
TAM projects
1,870
BAS projects
10,200
BAS market development activities
595
Total project value
(investment in client companies)
€1.45 billion
Micro, small and medium-sized enterprises (MSMEs) form the backbone of
a dynamic market economy and the EBRD fosters entrepreneurship in its
countries of operations not only through capital funding, but also by providing
business expertise. As one of the main pillars of the EBRD’s MSME strategy,
the TurnAround Management (TAM) and Business Advisory Services (BAS)
Programme is an essential component of the EBRD transition toolkit, as
well as of the donor programmes which support them. The two programmes
promote good management in the small and medium-sized enterprise
(SME) sector in the EBRD region, by providing direct support to individual
enterprises, helping them to grow their businesses. Both programmes are run
on a not-for-pro?t basis.
Contact
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
United Kingdom
Tel: +44 20 7338 6000
Fax: +44 20 7338 6100
The TAM/BAS Programme management team is based
at the London Headquarters of the EBRD.
TAM/BAS Programme
Tel: +44 20 7338 7356
Fax: +44 20 7338 7742
Email: [email protected]
Director: Charlotte Ruhe
TurnAround Management Programme (TAM)
TAM focuses on substantial managerial
and structural changes and supports
the introduction of international
best practice to SMEs by engaging
experienced international executives
and industry experts as advisers. The
advisers work directly with the enterprise
management and help introduce
better management skills as well as
sharing their technical and commercial
know-how. A TAM project can involve
extensive restructuring, encompassing
all aspects of a business, and facilitate
changes that enable the enterprise to
grow into a strong, creditworthy company
that can be a leader in its sector. The
changes suggested by TAM experts
include improvements to production
and design, ?nancial management,
sales and marketing, human resources,
organisational restructuring, meeting
international standards and obtaining
certi?cations (accounting, environmental
and so on), exploring export
opportunities and energy ef?ciency. TAM
projects typically last 18 months. TAM
clients tend to be small and mid-sized
corporates with an average turnover of
around US$ 14 million.
Since its inception in 1993 TAM has
assisted more than 1,850 companies,
committing €117 million across 30
countries. Of projects, 85 per cent
have been rated “successful” or
higher by independent evaluations
based on overall results, such as
improved management skills, increased
productivity, turnover, business planning
and improved capability in marketing and
design. The impact of the intervention is
apparent and on average the assisted
companies experience nearly 20 per
cent increase in turnover and 30 per
cent increase in productivity following
the TAM projects.
For example in Albania in 2009-10 a
TAM project helped local entrepreneur
Nesti Tarusha to turn his nascent
meat-processing business, Fix Pro, into
a signi?cant player that supplies 50
different products to the Albanian market,
with increased pro?t of 12 per cent in
2009-10. The TAM team has helped the
company develop new products, improve
marketing and management structure
and help take hygiene and sanitation
to the highest possible standards. It
is currently helping Fix Pro meet the
challenge of acquiring an EU license.
Looking ahead the new strategy will see
TAM work only with clients approved by
the EBRD’s banking teams, assuring
that TAM’s activities are consistent with
EBRD sectoral and regional priorities,
meaning a smaller number of clients but
allowing a more intense focus on quality
and results. There will also be efforts to
make greater use of local advisers and
to disseminate best practice at a local
and sectoral level.
Business Advisory Services (BAS)
EBRD Business Advisory Services
(BAS) enables MSMEs to access a
diverse range of consulting services
by facilitating projects with local
consultants on a cost-sharing basis.
Direct assistance to enhance enterprise
performance is combined with systemic
market development activities to create
sustainable and commercially viable
infrastructures of MSME support in the
Bank’s countries of operations.
Since its inception in 1995 BAS
has assisted over 10,200 projects,
committing €53 million of donor funds to
assist MSMEs, matched by €50 million
in client contributions. BAS-supported
projects typically last around four
months and result in an average
increase in turnover of 33 per cent and
an average increase in productivity
of around 15 per cent in the client
companies. In addition, 20 per cent of
enterprises assisted receive external
?nancing after a BAS project.
The main activity of BAS is to give
grants to individual MSMEs to engage
local consultants in speci?c projects
in the Bank’s countries of operations.
BAS typically funds 50 per cent of
the consulting project cost, up to a
maximum of €10,000. Examples of
services provided by local consultants
include feasibility studies, computerising
management information systems and
market analysis. These projects stimulate
the demand and understanding for
the potential bene?ts of using external
consultants and help develop a more
sustainable infrastructure for business
advisory services in the Bank’s region.
The BAS programme has also helped
to increase the supply and quality of
local advisory services through targeted
market development projects.
The EBRD’s Business Advisory Services
(BAS) Programme is helping Square One,
one of the most popular restaurants
in Armenia, to improve the quality of
its services by introducing modern
management practices.
Square One is a chain of deluxe fast-food
restaurants in Armenia, owned by Central
Station Ltd. Since its establishment in
2004, Square One grew into a network of
three outlets. The company is planning
to set-up two new restaurants in Yerevan
and Dil?an, and a patisserie café by 2011,
as well as to prepare the business for
franchising both locally and regionally.
The EBRD’s BAS Programme is supporting
the growth strategy of Central Station
by helping the company to address a
number of challenges related to business
operations monitoring, customer
satisfaction, staff turnover, performance
evaluation, managing growth and
ensuring pro?tability.
BAS cost-sharing approach to technical
cooperation has enabled the programme
to develop a true partnership approach
with clients that ensures a focus on
achieving results over the project
lifecycle and maximising impact in the
long term. BAS country priorities and
work-plans re?ect the maturity of the
local market and seek to minimise
market distortion. Local BAS teams
develop grant guideline matrices to
re?ect the local business advisory
services’ market conditions. As the
interventions additionality in a speci?c
market segment decreases, BAS
will phase out by lowering the grant
amount and eventually exiting when the
programme has led to the creation of
a self-sustaining market for business
advisory services.
Looking ahead, BAS will seek to
improve its clients’ access to ?nance
by working more closely with the
Bank’s partner ?nancial intermediaries.
It will also develop a comparative
framework to prioritise interventions
and measure the Programme’s impact
on the consolidation of the local
consultancy market.
Close cooperation
with EBRD banking
TAM and BAS aim to prepare enterprises
for future investment, including potential
EBRD-?nanced projects. In 2010,
23 TAM/BAS clients received €106
million from EBRD investments and
a further 18 reached concept review
stage. Also in 2010 a new strategy was
agreed for these programmes that will
bring them fully in line with the EBRD’s
Banking operations and its objectives as
stated in the fourth Capital Resources
Review (CRR4).
Cross-cutting
objectives
As well as helping individual companies
in each country, TAM/BAS also seeks
to improve progress on cross-cutting
objectives, such as energy ef?ciency,
environmental protection and gender
equality. For example, the TAM/BAS
Women in Business initiative supports
women entrepreneurs and women-run
and women-owned enterprises and over
15 per cent of TAM/BAS projects have
been speci?cally targeted at supporting
enterprises owned and/or managed
by women. More information on each
speci?c cross-cutting theme is available
from www.ebrd.com/tambas.
Donors
TAM/BAS bene?ts from the development
experience and expertise of donors.
More than 20 bilateral and institutional
donors have supported TAM/BAS with
€226 million in funding to date. The
biggest single donor is the European
Union which has provided nearly €80
million in funding. Both programmes
work closely with donors to respond to
speci?c needs in line with each donor’s
strategy. Donor funding has enabled
the programmes to contribute to the
EBRD’s transition mandate, while donor
involvement with local stakeholders
and policy-makers has facilitated policy
dialogue and transition impact in the
countries of operations.
doc_235004042.pdf
TAM focuses on substantial managerial and structural changes and supports the introduction of international best practice to SMEs by engaging experienced international executives and industry experts as advisers.
March 2011
TAM/BAS Programme
TAM/BAS web site
www.ebrd.com/tambas
At a glance
Number of projects to date
(TAM and BAS combined)
12,000+
TAM projects
1,870
BAS projects
10,200
BAS market development activities
595
Total project value
(investment in client companies)
€1.45 billion
Micro, small and medium-sized enterprises (MSMEs) form the backbone of
a dynamic market economy and the EBRD fosters entrepreneurship in its
countries of operations not only through capital funding, but also by providing
business expertise. As one of the main pillars of the EBRD’s MSME strategy,
the TurnAround Management (TAM) and Business Advisory Services (BAS)
Programme is an essential component of the EBRD transition toolkit, as
well as of the donor programmes which support them. The two programmes
promote good management in the small and medium-sized enterprise
(SME) sector in the EBRD region, by providing direct support to individual
enterprises, helping them to grow their businesses. Both programmes are run
on a not-for-pro?t basis.
Contact
European Bank for Reconstruction and Development
One Exchange Square
London EC2A 2JN
United Kingdom
Tel: +44 20 7338 6000
Fax: +44 20 7338 6100
The TAM/BAS Programme management team is based
at the London Headquarters of the EBRD.
TAM/BAS Programme
Tel: +44 20 7338 7356
Fax: +44 20 7338 7742
Email: [email protected]
Director: Charlotte Ruhe
TurnAround Management Programme (TAM)
TAM focuses on substantial managerial
and structural changes and supports
the introduction of international
best practice to SMEs by engaging
experienced international executives
and industry experts as advisers. The
advisers work directly with the enterprise
management and help introduce
better management skills as well as
sharing their technical and commercial
know-how. A TAM project can involve
extensive restructuring, encompassing
all aspects of a business, and facilitate
changes that enable the enterprise to
grow into a strong, creditworthy company
that can be a leader in its sector. The
changes suggested by TAM experts
include improvements to production
and design, ?nancial management,
sales and marketing, human resources,
organisational restructuring, meeting
international standards and obtaining
certi?cations (accounting, environmental
and so on), exploring export
opportunities and energy ef?ciency. TAM
projects typically last 18 months. TAM
clients tend to be small and mid-sized
corporates with an average turnover of
around US$ 14 million.
Since its inception in 1993 TAM has
assisted more than 1,850 companies,
committing €117 million across 30
countries. Of projects, 85 per cent
have been rated “successful” or
higher by independent evaluations
based on overall results, such as
improved management skills, increased
productivity, turnover, business planning
and improved capability in marketing and
design. The impact of the intervention is
apparent and on average the assisted
companies experience nearly 20 per
cent increase in turnover and 30 per
cent increase in productivity following
the TAM projects.
For example in Albania in 2009-10 a
TAM project helped local entrepreneur
Nesti Tarusha to turn his nascent
meat-processing business, Fix Pro, into
a signi?cant player that supplies 50
different products to the Albanian market,
with increased pro?t of 12 per cent in
2009-10. The TAM team has helped the
company develop new products, improve
marketing and management structure
and help take hygiene and sanitation
to the highest possible standards. It
is currently helping Fix Pro meet the
challenge of acquiring an EU license.
Looking ahead the new strategy will see
TAM work only with clients approved by
the EBRD’s banking teams, assuring
that TAM’s activities are consistent with
EBRD sectoral and regional priorities,
meaning a smaller number of clients but
allowing a more intense focus on quality
and results. There will also be efforts to
make greater use of local advisers and
to disseminate best practice at a local
and sectoral level.
Business Advisory Services (BAS)
EBRD Business Advisory Services
(BAS) enables MSMEs to access a
diverse range of consulting services
by facilitating projects with local
consultants on a cost-sharing basis.
Direct assistance to enhance enterprise
performance is combined with systemic
market development activities to create
sustainable and commercially viable
infrastructures of MSME support in the
Bank’s countries of operations.
Since its inception in 1995 BAS
has assisted over 10,200 projects,
committing €53 million of donor funds to
assist MSMEs, matched by €50 million
in client contributions. BAS-supported
projects typically last around four
months and result in an average
increase in turnover of 33 per cent and
an average increase in productivity
of around 15 per cent in the client
companies. In addition, 20 per cent of
enterprises assisted receive external
?nancing after a BAS project.
The main activity of BAS is to give
grants to individual MSMEs to engage
local consultants in speci?c projects
in the Bank’s countries of operations.
BAS typically funds 50 per cent of
the consulting project cost, up to a
maximum of €10,000. Examples of
services provided by local consultants
include feasibility studies, computerising
management information systems and
market analysis. These projects stimulate
the demand and understanding for
the potential bene?ts of using external
consultants and help develop a more
sustainable infrastructure for business
advisory services in the Bank’s region.
The BAS programme has also helped
to increase the supply and quality of
local advisory services through targeted
market development projects.
The EBRD’s Business Advisory Services
(BAS) Programme is helping Square One,
one of the most popular restaurants
in Armenia, to improve the quality of
its services by introducing modern
management practices.
Square One is a chain of deluxe fast-food
restaurants in Armenia, owned by Central
Station Ltd. Since its establishment in
2004, Square One grew into a network of
three outlets. The company is planning
to set-up two new restaurants in Yerevan
and Dil?an, and a patisserie café by 2011,
as well as to prepare the business for
franchising both locally and regionally.
The EBRD’s BAS Programme is supporting
the growth strategy of Central Station
by helping the company to address a
number of challenges related to business
operations monitoring, customer
satisfaction, staff turnover, performance
evaluation, managing growth and
ensuring pro?tability.
BAS cost-sharing approach to technical
cooperation has enabled the programme
to develop a true partnership approach
with clients that ensures a focus on
achieving results over the project
lifecycle and maximising impact in the
long term. BAS country priorities and
work-plans re?ect the maturity of the
local market and seek to minimise
market distortion. Local BAS teams
develop grant guideline matrices to
re?ect the local business advisory
services’ market conditions. As the
interventions additionality in a speci?c
market segment decreases, BAS
will phase out by lowering the grant
amount and eventually exiting when the
programme has led to the creation of
a self-sustaining market for business
advisory services.
Looking ahead, BAS will seek to
improve its clients’ access to ?nance
by working more closely with the
Bank’s partner ?nancial intermediaries.
It will also develop a comparative
framework to prioritise interventions
and measure the Programme’s impact
on the consolidation of the local
consultancy market.
Close cooperation
with EBRD banking
TAM and BAS aim to prepare enterprises
for future investment, including potential
EBRD-?nanced projects. In 2010,
23 TAM/BAS clients received €106
million from EBRD investments and
a further 18 reached concept review
stage. Also in 2010 a new strategy was
agreed for these programmes that will
bring them fully in line with the EBRD’s
Banking operations and its objectives as
stated in the fourth Capital Resources
Review (CRR4).
Cross-cutting
objectives
As well as helping individual companies
in each country, TAM/BAS also seeks
to improve progress on cross-cutting
objectives, such as energy ef?ciency,
environmental protection and gender
equality. For example, the TAM/BAS
Women in Business initiative supports
women entrepreneurs and women-run
and women-owned enterprises and over
15 per cent of TAM/BAS projects have
been speci?cally targeted at supporting
enterprises owned and/or managed
by women. More information on each
speci?c cross-cutting theme is available
from www.ebrd.com/tambas.
Donors
TAM/BAS bene?ts from the development
experience and expertise of donors.
More than 20 bilateral and institutional
donors have supported TAM/BAS with
€226 million in funding to date. The
biggest single donor is the European
Union which has provided nearly €80
million in funding. Both programmes
work closely with donors to respond to
speci?c needs in line with each donor’s
strategy. Donor funding has enabled
the programmes to contribute to the
EBRD’s transition mandate, while donor
involvement with local stakeholders
and policy-makers has facilitated policy
dialogue and transition impact in the
countries of operations.
doc_235004042.pdf