Description
This Project work done as part of my Fellowship program from AHRB / CAMI - Certified Trainers & Facilitators.
CTF Project Work Training Design - Software Engineers & Vertical Leads For Synergy Computer Solutions Int Ltd on
“Business Communication & Leadership”
Training and Exercise Plan Template
This document was created on 28th February 2011 as part of the Project Work, contains assignments, and it is prepared and submitted for the purpose of partial fulfilment of Fellowship for ASIAN HR BOARD (AHRB) / CAMI - USA “Certified Trainers & Facilitators Professional” certification
During the month of Jan /Feb 2011.
This template is a draft document that has been as a working template of a training plan for Synergy Computer Solutions International Limited – INDIA for their Software Engineers & Verticals Leads on Business Communication & Leadership
Prepared by Srinivas Rao Puli
CTF Project Work
Business Communication
AIM of the Program: ? The aim of this program is to improve the effectiveness among Software Engineers by inculcating the essentials of Business Communication to improve the communications to help them better interact with the Clients / Customers in their approach and act in order to bring a positive Impact on the Bottom line of the Organization Business.
OBJECTIVE(s) of the Program: o The program is designed to help Software Engineers to understand the Customer / client & Importance of Business Communication and their valuable time and set priorities to complete tasks on time. Creating awareness at ground root level, one can prioritize activities based on time constraints, meetings the Expectations & Understanding the potential clients & make profitability or benefit of the task being assigned & the pressure to complete job. Instructor lead Training for 8 hrs on communication model, Listening, Questioning skills, Presentation skills & Self Analysis Exercises aligned with training methodology on including written tests, experiential games, role play & videotaping presentation & extensive feedback.
o
o o
Number of Participants:
? The ideal group size taken for imparting this program is twenty (20) participants. Target Audience: ? Team Leaders, Project Leaders, Project Managers. Time Duration: ? This is an Eight (8) hours program, an in-house classroom session.
CTF Project Work
Infrastructure: The training material(s) used are the following: a. b. c. d. e. Flip chart easel and writing pads Flip charts Prioritization Tools - Handouts Computer/Overhead projector 4 Blank overhead transparencies/markers
Training Methodology: 1. 2. 3. 4. 5. PowerPoint Presentation Data analysis activity Group Activities/Role Playing. Mock Sessions /Exercises. Access to Computers to create PPT.
Seating Arrangement: i. The seating arrangement is ‘U Shape Seating’
CTF Project Work
Business Communication For Software Engineers
Training Matrixes:
Time Topic Subtopic Learning objectives Methodology
9.30 : 10
Ice breaker + intros
2 truth and a lie / cross intros How distortion happens Vocal, Visual Verbal aspects of communication ? Listening ? Perception : Difference between telephonic & face to face discussions
?
10 : 10.15
Communicat ion Model -
To appreciate the importance of effective communication with specific reference to IT companies
Interactive discussion
10.15: 11
Listening
Aspects of active listening
?
?
FEEF – focus, empathy, emotionalism avoidance and feedback Need for trust
To analyze the process of communication and how miscommunication happens
Experiential Game
11..
Tea Break
CTF Project Work
11.15 11 : 11.30 Questioning skills
?
Open ended Close ended
Questions for empathy building ad rapport building 11.30 : 1 Presentation s Skills
To practice the skills to build instant rapport with people on the telephone or otherwise To analyze the current skills set of participants in terms of vocal visual and verbal aspects of presentations. To build confidence when speaking to people
Interactive discussion
?
Visual, verbal aspects of presentations Sequencing
Presentation skills Video taping of presentations
?
1 : 2:00 2 : 3.15
Lunch
?
Self analysis of presentation skills
To know exactly the areas you need to work on
Play back of videotape with feedback
3.15 : 3.30 3.30 :4.45
Tea break
Psychometri c Test
Understanding self
To identify your own communication style in terms of communication Strengths and weaknesses Recognizing
Psychometric instrument
CTF Project Work
others’ style and developing a rapport 4.45. 5.45 Assertivenes s
? ?
The three forms of behaviour Simple phrases for saying no
To sensitize participants towards the need for ‘saying no’ and being assertive to clients for better client interaction. Simple steps to be assertive
Video taping of Role plays. Playback.
5.45 : 6
Feedback
Taking feedback
Learn the simple methods of verifying info and remove misunderstanding
Experiential Exercise
CTF Project Work
Sample Scheduler
Activity Prioritizations Tool Instructions
Handout tool to participants; everyone does the same as the trainer/facilitator does it on the Flip Chart: 1. Fills in Criteria 1 through 5 (for a situation problem in the organization planning 2. For those criteria that are weighted, their weights are written in the line directly underneath each numbered column. (5 = most important to 1 = important) 3. Example: For a criteria such as “severity”, participants decide to what extent the problem meets the criteria on a scale of 1 to 5
Create 5 point scale
1. The scale of 1 to 5 will be worded differently for different criteria.
2. Definitions and the wording for the scales of 1 to 5 will be completed before the group begins the process of assigning scales of 1 to 5 to the weighted criteria. 3. Five (5) point scale is created for each of the criteria and list them on flip charts on walls so they are visible to everyone.
Completing the tool Consensus on Priorities
1. Each participant will individually complete the Tool.
2. Participants will do this on their own without lengthy discussions. 3. Facilitator will be available to answer questions about the data or how to use the tool.
1. A blank transparency will be placed on the overhead projector.
2. participants will be asked to give the facilitator their final score on each problems 3. On the blank transparency, the score will be written for each problem from each of the participants. 4. The total scores will then be added for each problem. 5. The problems will then be ‘ranked’ in order of score.
Summary/Recommendations:
1. Assessment for the given design: 2. Written Test 3. Role plays based assessment
CTF Project Work Leadership Skills for Vertical Leads
AIM of the Program: ? The aim of this program is to improve the effectiveness among Vertical Leads by helping them understand the business essentials of the organization “Leadership skills for Vertical Leads” while interacting with the Competency Heads / CIO, CTO, CEO, COO & Customers in their approaches and acts according many situations which would impact the Bottom line of the Organization Business.
OBJECTIVE(s) of the Program: o The program is designed to help the Vertical Leads to understand the Customer / client & Importance of Leadership & Communication and their valuable time and set priorities to complete tasks on time. Creating awareness at ground root level, one can prioritize activities based on time constraints, meetings the Expectations & Understanding the potential clients & make profitability or benefit of the task being assigned & the pressure to complete job. Improving productivity by 50%, in fulfilling their roles and responsibilities & to make sure they meet Customers / Clients Expectations & achieve them within the time Frame.
o
o
Number of Participants:
? The ideal group size taken for imparting this program is Fifteen (15) participants. Target Audience: ? Sr. Managers, AVP’s, Delivery Heads, Operations Heads of various depts. Time Duration: ? This is an Eight (8) hours program, an in-house classroom session. Infrastructure: The training material(s) used are the following:
1. 2. 3. 4. 5. Flip chart easel and writing pads Flip charts Prioritization Tools - Handouts Computer/Overhead projector Blank overhead transparencies/markers
CTF Project Work
Training Methodology: ii. iii. iv. v. vi. PowerPoint Presentation Data analysis activity Group Activities/Role Playing / Questionnaires /Games Brainstorming Sessions / Discussions / Hands on project Mock Sessions /Exercises / Open Interactions / Self Assessment
Seating Arrangement: The seating arrangement of chairs arranged in ‘ U’ Shape Seating’
Structural Framework:
Four Framework Approach
In an effective leadership situation, the leader is a social architect whose leadership style is analysis and design. While in an ineffective leadership situation, the leader is a petty tyrant whose leadership style is details. Structural Leaders focus on structure, strategy, environment, implementation, experimentation, and adaptation.
Human Resource Framework:
In an effective leadership situation, the leader is a catalyst and servant whose leadership style is support, advocating, and empowerment. while in an ineffective leadership situation, the leader is a pushover, whose leadership style is abdication and fraud. Human Resource Leaders believe in people and communicate that belief; they are visible and accessible; they empower, increase participation, support, share information, and move decision making down into the organization.
Political Framework:
In an effective leadership situation, the leader is an advocate, whose leadership style is coalition and building. While in an ineffective leadership situation, the leader is a hustler, whose leadership style is manipulation. Political leaders clarify what they want and what they can get; they assess the distribution of power and interests; they build linkages to other stakeholders, use persuasion first, then use negotiation and coercion only if necessary.
Symbolic Framework:
In an effective leadership situation, the leader is a prophet, whose leadership style is inspiration. While in an ineffective leadership situation, the leader is a fanatic or fool, whose leadership style is smoke and mirrors. Symbolic leaders view organizations as a stage or theater to play certain roles and give impressions; these leaders use symbols to capture attention; they try to frame experience by providing plausible interpretations of experiences; they discover and communicate a vision.
CTF Project Work Leadership Skills For Vertical Leads
Time Topic
Subtopic Learning objectives Methodology 2 truth and a lie / cross intros
9.30 10
– Ice breaker +
intros
10 - 10.15
Leadership Models
Authoritarian — strong on tasks, weak on people skills Country Club — strong on people skills, weak on tasks Impoverished — weak on tasks, weak on people skills Team Leader — strong on tasks, strong on people skills
The goals and performance standards they establish. The values they establish for the organization. The business and people concepts they establish. Interactive discussion
10.15- 11
Listening
Aspects of active listening
?
?
FEEF – focus, empathy, emotionalism avoidance and feedback Need for trust
To analyze the process of communication and how miscommunication happens
Experiential Game
CTF Project Work
11 - 11.15 11.15 – 11.30 Questioning skills
?
Open ended Close ended
Questions for empathy building ad rapport building 11.30 - 1 Presentations Skills
To practice the skills to build instant rapport with people on the telephone or otherwise
Interactive discussion
?
Visual, verbal aspects of presentations Sequencing
To analyze the current skills set of participants in terms of vocal visual and verbal aspects of presentations. To build confidence when speaking to people
Presentation skills Video taping of presentations
?
Lunch 2 – 3.15
?
Self analysis of presentation skills
To know exactly the areas you need to work on
Play back of videotape with feedback
3.15 – 3.30 .3.30 – 4.45
Tea break
Psychometric Test
Understanding self
To identify your own communication style in terms of communication Strengths and weaknesses Recognizing others’ style and developing a rapport
Psychometric instrument
CTF Project Work
4.45 – 5.45 Assertiveness
? ?
The three forms of behaviour Simple phrases for saying no
To sensitize participants towards the need for ‘saying no’ and being assertive to clients for better client interaction. Simple steps to be assertive
Video taping of Role plays. Playback.
5.45 - 6
Feedback
Taking feedback
Learn the simple methods of verifying info and remove misunderstanding
Experiential Exercise
CTF Project Work
Sample Scheduler
Activity Prioritizations Tool Instructions
Handout tool to participants; everyone does the same as the trainer/facilitator does it on the Flip Chart: 1. Fills in Criteria 1 through 5 (for a situation problem in the organization planning 2. For those criteria that are weighted, their weights are written in the line directly underneath each numbered column. (5 = most important to 1 = important) 3. Example: For a criteria such as “severity”, participants decide to what extent the problem meets the criteria on a scale of 1 to 5
Create 5 point scale
1. The scale of 1 to 5 will be worded differently for different criteria.
2. Definitions and the wording for the scales of 1 to 5 will be completed before the group begins the process of assigning scales of 1 to 5 to the weighted criteria. 3. Five (5) point scale is created for each of the criteria and list them on flip charts on walls so they are visible to everyone.
Completing the tool Consensus on Priorities
1. Each participant will individually complete the Tool.
2. Participants will do this on their own without lengthy discussions. 3. Facilitator will be available to answer questions about the data or how to use the tool.
1. A blank transparency will be placed on the overhead projector.
2. participants will be asked to give the facilitator their final score on each problems 3. On the blank transparency, the score will be written for each problem from each of the participants. 4. The total scores will then be added for each problem. 5. The problems will then be ‘ranked’ in order of score.
"Leadership: the art of getting someone else to do something you want done because he wants to do it."--- Dwight D. Eisenhower. Global Competition is forcing changes in all aspects of our Business:
• • Customers are more demanding We have to change how we work and manage all Aspects of our Organizations, All process have to be re modified / Refined. Do your work & Improve on how to do your work better. Key Issues: How to balance the Doing and improving workloads. Trust and confidence in top leadership was the single most reliable predictor of employee satisfaction in an organization.
• • o
CTF Project Work
o
Effective communication by leadership in three critical areas was the key to winning organizational trust and confidence: 1. Mentoring employees in understand the company's overall business strategy. 2. Mentoring employees in understand how they contribute to achieving key business objectives. 3. Sharing information with employees on both how the company is doing and how an employee's own division is doing — relative to strategic business objectives.
A leader needs to:? ? ? ? ? ? ? ?
Define the task Plan Brief / communicate Control Evaluate Motivate Organize Set an example
Set a direction:? ? ? ? Align peoples’ efforts Bring out the best in people Act as a change agent Handle uncertainty & crises
Assessment for the given design:
? ? Written Test Role Plays based assessment.
THANK YOU
doc_901643176.pdf
This Project work done as part of my Fellowship program from AHRB / CAMI - Certified Trainers & Facilitators.
CTF Project Work Training Design - Software Engineers & Vertical Leads For Synergy Computer Solutions Int Ltd on
“Business Communication & Leadership”
Training and Exercise Plan Template
This document was created on 28th February 2011 as part of the Project Work, contains assignments, and it is prepared and submitted for the purpose of partial fulfilment of Fellowship for ASIAN HR BOARD (AHRB) / CAMI - USA “Certified Trainers & Facilitators Professional” certification
During the month of Jan /Feb 2011.
This template is a draft document that has been as a working template of a training plan for Synergy Computer Solutions International Limited – INDIA for their Software Engineers & Verticals Leads on Business Communication & Leadership
Prepared by Srinivas Rao Puli
CTF Project Work
Business Communication
AIM of the Program: ? The aim of this program is to improve the effectiveness among Software Engineers by inculcating the essentials of Business Communication to improve the communications to help them better interact with the Clients / Customers in their approach and act in order to bring a positive Impact on the Bottom line of the Organization Business.
OBJECTIVE(s) of the Program: o The program is designed to help Software Engineers to understand the Customer / client & Importance of Business Communication and their valuable time and set priorities to complete tasks on time. Creating awareness at ground root level, one can prioritize activities based on time constraints, meetings the Expectations & Understanding the potential clients & make profitability or benefit of the task being assigned & the pressure to complete job. Instructor lead Training for 8 hrs on communication model, Listening, Questioning skills, Presentation skills & Self Analysis Exercises aligned with training methodology on including written tests, experiential games, role play & videotaping presentation & extensive feedback.
o
o o
Number of Participants:
? The ideal group size taken for imparting this program is twenty (20) participants. Target Audience: ? Team Leaders, Project Leaders, Project Managers. Time Duration: ? This is an Eight (8) hours program, an in-house classroom session.
CTF Project Work
Infrastructure: The training material(s) used are the following: a. b. c. d. e. Flip chart easel and writing pads Flip charts Prioritization Tools - Handouts Computer/Overhead projector 4 Blank overhead transparencies/markers
Training Methodology: 1. 2. 3. 4. 5. PowerPoint Presentation Data analysis activity Group Activities/Role Playing. Mock Sessions /Exercises. Access to Computers to create PPT.
Seating Arrangement: i. The seating arrangement is ‘U Shape Seating’
CTF Project Work
Business Communication For Software Engineers
Training Matrixes:
Time Topic Subtopic Learning objectives Methodology
9.30 : 10
Ice breaker + intros
2 truth and a lie / cross intros How distortion happens Vocal, Visual Verbal aspects of communication ? Listening ? Perception : Difference between telephonic & face to face discussions
?
10 : 10.15
Communicat ion Model -
To appreciate the importance of effective communication with specific reference to IT companies
Interactive discussion
10.15: 11
Listening
Aspects of active listening
?
?
FEEF – focus, empathy, emotionalism avoidance and feedback Need for trust
To analyze the process of communication and how miscommunication happens
Experiential Game
11..
Tea Break
CTF Project Work
11.15 11 : 11.30 Questioning skills
?
Open ended Close ended
Questions for empathy building ad rapport building 11.30 : 1 Presentation s Skills
To practice the skills to build instant rapport with people on the telephone or otherwise To analyze the current skills set of participants in terms of vocal visual and verbal aspects of presentations. To build confidence when speaking to people
Interactive discussion
?
Visual, verbal aspects of presentations Sequencing
Presentation skills Video taping of presentations
?
1 : 2:00 2 : 3.15
Lunch
?
Self analysis of presentation skills
To know exactly the areas you need to work on
Play back of videotape with feedback
3.15 : 3.30 3.30 :4.45
Tea break
Psychometri c Test
Understanding self
To identify your own communication style in terms of communication Strengths and weaknesses Recognizing
Psychometric instrument
CTF Project Work
others’ style and developing a rapport 4.45. 5.45 Assertivenes s
? ?
The three forms of behaviour Simple phrases for saying no
To sensitize participants towards the need for ‘saying no’ and being assertive to clients for better client interaction. Simple steps to be assertive
Video taping of Role plays. Playback.
5.45 : 6
Feedback
Taking feedback
Learn the simple methods of verifying info and remove misunderstanding
Experiential Exercise
CTF Project Work
Sample Scheduler
Activity Prioritizations Tool Instructions
Handout tool to participants; everyone does the same as the trainer/facilitator does it on the Flip Chart: 1. Fills in Criteria 1 through 5 (for a situation problem in the organization planning 2. For those criteria that are weighted, their weights are written in the line directly underneath each numbered column. (5 = most important to 1 = important) 3. Example: For a criteria such as “severity”, participants decide to what extent the problem meets the criteria on a scale of 1 to 5
Create 5 point scale
1. The scale of 1 to 5 will be worded differently for different criteria.
2. Definitions and the wording for the scales of 1 to 5 will be completed before the group begins the process of assigning scales of 1 to 5 to the weighted criteria. 3. Five (5) point scale is created for each of the criteria and list them on flip charts on walls so they are visible to everyone.
Completing the tool Consensus on Priorities
1. Each participant will individually complete the Tool.
2. Participants will do this on their own without lengthy discussions. 3. Facilitator will be available to answer questions about the data or how to use the tool.
1. A blank transparency will be placed on the overhead projector.
2. participants will be asked to give the facilitator their final score on each problems 3. On the blank transparency, the score will be written for each problem from each of the participants. 4. The total scores will then be added for each problem. 5. The problems will then be ‘ranked’ in order of score.
Summary/Recommendations:
1. Assessment for the given design: 2. Written Test 3. Role plays based assessment
CTF Project Work Leadership Skills for Vertical Leads
AIM of the Program: ? The aim of this program is to improve the effectiveness among Vertical Leads by helping them understand the business essentials of the organization “Leadership skills for Vertical Leads” while interacting with the Competency Heads / CIO, CTO, CEO, COO & Customers in their approaches and acts according many situations which would impact the Bottom line of the Organization Business.
OBJECTIVE(s) of the Program: o The program is designed to help the Vertical Leads to understand the Customer / client & Importance of Leadership & Communication and their valuable time and set priorities to complete tasks on time. Creating awareness at ground root level, one can prioritize activities based on time constraints, meetings the Expectations & Understanding the potential clients & make profitability or benefit of the task being assigned & the pressure to complete job. Improving productivity by 50%, in fulfilling their roles and responsibilities & to make sure they meet Customers / Clients Expectations & achieve them within the time Frame.
o
o
Number of Participants:
? The ideal group size taken for imparting this program is Fifteen (15) participants. Target Audience: ? Sr. Managers, AVP’s, Delivery Heads, Operations Heads of various depts. Time Duration: ? This is an Eight (8) hours program, an in-house classroom session. Infrastructure: The training material(s) used are the following:
1. 2. 3. 4. 5. Flip chart easel and writing pads Flip charts Prioritization Tools - Handouts Computer/Overhead projector Blank overhead transparencies/markers
CTF Project Work
Training Methodology: ii. iii. iv. v. vi. PowerPoint Presentation Data analysis activity Group Activities/Role Playing / Questionnaires /Games Brainstorming Sessions / Discussions / Hands on project Mock Sessions /Exercises / Open Interactions / Self Assessment
Seating Arrangement: The seating arrangement of chairs arranged in ‘ U’ Shape Seating’
Structural Framework:
Four Framework Approach
In an effective leadership situation, the leader is a social architect whose leadership style is analysis and design. While in an ineffective leadership situation, the leader is a petty tyrant whose leadership style is details. Structural Leaders focus on structure, strategy, environment, implementation, experimentation, and adaptation.
Human Resource Framework:
In an effective leadership situation, the leader is a catalyst and servant whose leadership style is support, advocating, and empowerment. while in an ineffective leadership situation, the leader is a pushover, whose leadership style is abdication and fraud. Human Resource Leaders believe in people and communicate that belief; they are visible and accessible; they empower, increase participation, support, share information, and move decision making down into the organization.
Political Framework:
In an effective leadership situation, the leader is an advocate, whose leadership style is coalition and building. While in an ineffective leadership situation, the leader is a hustler, whose leadership style is manipulation. Political leaders clarify what they want and what they can get; they assess the distribution of power and interests; they build linkages to other stakeholders, use persuasion first, then use negotiation and coercion only if necessary.
Symbolic Framework:
In an effective leadership situation, the leader is a prophet, whose leadership style is inspiration. While in an ineffective leadership situation, the leader is a fanatic or fool, whose leadership style is smoke and mirrors. Symbolic leaders view organizations as a stage or theater to play certain roles and give impressions; these leaders use symbols to capture attention; they try to frame experience by providing plausible interpretations of experiences; they discover and communicate a vision.
CTF Project Work Leadership Skills For Vertical Leads
Time Topic
Subtopic Learning objectives Methodology 2 truth and a lie / cross intros
9.30 10
– Ice breaker +
intros
10 - 10.15
Leadership Models
Authoritarian — strong on tasks, weak on people skills Country Club — strong on people skills, weak on tasks Impoverished — weak on tasks, weak on people skills Team Leader — strong on tasks, strong on people skills
The goals and performance standards they establish. The values they establish for the organization. The business and people concepts they establish. Interactive discussion
10.15- 11
Listening
Aspects of active listening
?
?
FEEF – focus, empathy, emotionalism avoidance and feedback Need for trust
To analyze the process of communication and how miscommunication happens
Experiential Game
CTF Project Work
11 - 11.15 11.15 – 11.30 Questioning skills
?
Open ended Close ended
Questions for empathy building ad rapport building 11.30 - 1 Presentations Skills
To practice the skills to build instant rapport with people on the telephone or otherwise
Interactive discussion
?
Visual, verbal aspects of presentations Sequencing
To analyze the current skills set of participants in terms of vocal visual and verbal aspects of presentations. To build confidence when speaking to people
Presentation skills Video taping of presentations
?
Lunch 2 – 3.15
?
Self analysis of presentation skills
To know exactly the areas you need to work on
Play back of videotape with feedback
3.15 – 3.30 .3.30 – 4.45
Tea break
Psychometric Test
Understanding self
To identify your own communication style in terms of communication Strengths and weaknesses Recognizing others’ style and developing a rapport
Psychometric instrument
CTF Project Work
4.45 – 5.45 Assertiveness
? ?
The three forms of behaviour Simple phrases for saying no
To sensitize participants towards the need for ‘saying no’ and being assertive to clients for better client interaction. Simple steps to be assertive
Video taping of Role plays. Playback.
5.45 - 6
Feedback
Taking feedback
Learn the simple methods of verifying info and remove misunderstanding
Experiential Exercise
CTF Project Work
Sample Scheduler
Activity Prioritizations Tool Instructions
Handout tool to participants; everyone does the same as the trainer/facilitator does it on the Flip Chart: 1. Fills in Criteria 1 through 5 (for a situation problem in the organization planning 2. For those criteria that are weighted, their weights are written in the line directly underneath each numbered column. (5 = most important to 1 = important) 3. Example: For a criteria such as “severity”, participants decide to what extent the problem meets the criteria on a scale of 1 to 5
Create 5 point scale
1. The scale of 1 to 5 will be worded differently for different criteria.
2. Definitions and the wording for the scales of 1 to 5 will be completed before the group begins the process of assigning scales of 1 to 5 to the weighted criteria. 3. Five (5) point scale is created for each of the criteria and list them on flip charts on walls so they are visible to everyone.
Completing the tool Consensus on Priorities
1. Each participant will individually complete the Tool.
2. Participants will do this on their own without lengthy discussions. 3. Facilitator will be available to answer questions about the data or how to use the tool.
1. A blank transparency will be placed on the overhead projector.
2. participants will be asked to give the facilitator their final score on each problems 3. On the blank transparency, the score will be written for each problem from each of the participants. 4. The total scores will then be added for each problem. 5. The problems will then be ‘ranked’ in order of score.
"Leadership: the art of getting someone else to do something you want done because he wants to do it."--- Dwight D. Eisenhower. Global Competition is forcing changes in all aspects of our Business:
• • Customers are more demanding We have to change how we work and manage all Aspects of our Organizations, All process have to be re modified / Refined. Do your work & Improve on how to do your work better. Key Issues: How to balance the Doing and improving workloads. Trust and confidence in top leadership was the single most reliable predictor of employee satisfaction in an organization.
• • o
CTF Project Work
o
Effective communication by leadership in three critical areas was the key to winning organizational trust and confidence: 1. Mentoring employees in understand the company's overall business strategy. 2. Mentoring employees in understand how they contribute to achieving key business objectives. 3. Sharing information with employees on both how the company is doing and how an employee's own division is doing — relative to strategic business objectives.
A leader needs to:? ? ? ? ? ? ? ?
Define the task Plan Brief / communicate Control Evaluate Motivate Organize Set an example
Set a direction:? ? ? ? Align peoples’ efforts Bring out the best in people Act as a change agent Handle uncertainty & crises
Assessment for the given design:
? ? Written Test Role Plays based assessment.
THANK YOU
doc_901643176.pdf