Description
Good Prospects
CONTENTS
CONTENTS.........................................................................................1
SYNOPSIS..........................................................................................2
CHAPTER -1.......................................................................................7
INDUSTRY PROFILE............................................................................................. 7
COMPANY PROFILE........................................................................................... 11
CHAPTER – 2....................................................................................19
REVIEW OF LITERATURE....................................................................19
INTRODUCTION................................................................................................. 19
OBJECTIVES OF THE STUDY...............................................................................21
SCOPE OF THE STUDY........................................................................................ 22
LIMITATIONS..................................................................................................... 22
NEED FOR THE STUDY....................................................................................... 22
CHAPTER – 3....................................................................................25
RESEARCH METHODOLOGY................................................................25
CHAPTER -4......................................................................................27
CONCEPTUAL FRAMEWOR...............................................................27
CHAPTER - 5.....................................................................................37
DATA ANALYSIS AND INTERPRETATION..............................................................37
CHAPTER - !.....................................................................................71
FINDINGS.......................................................................................................... 71
SUGGESTIONS................................................................................................... 72
CONCLUSION.................................................................................................... 73
ANNEXURE....................................................................................................... 74
Effectiveness of training and development
SYNOPSIS
TITLE OF THE PROJECT
EFFECTIVENESS OF TRAINING AND DEVELOPMENT at M/s. Info
Geosoft (India) Pi!ate Li"ited# ISO 9001 Compa!# $%dea&ad.
INTROD'CTION TO TRAINING AND DEVELOPMENT(
Compa"#$ %a&# 'o() t%at "&#$tm#t " %(ma *ap"ta+ " t%# 'o,m o' t,a""- a)
)#&#+opm#t !"#+)$ %"-% ,#t(,$. T%# o#$ t%at ,#*o-"/# t%# &a+(# o' t%#",
#mp+o!##$ a) p+a*# a #0 #mp%a$"$ o #)(*at"o a) t,a""- a,# 1#*om"- mo,#
*omp#t"t" $(**#$$'(+2 a) p,o'"ta1+# a$ a ,#$(+t. A**o,)"- to a $t()! *o)(*t#)
o 3003 1! 4o0+#)-# A$$#$$m#t Maa-#m#t2 *ompa"#$ " t%# top 30 p#,*#t
o' t%o$# 0%o $p#) mo#! o t,a""- ,#*#"&# %"-%#, ,#t(,$ " t%# $to*5 ma,5#t.
Som# t,a""- a) )#&#+opm#t p,o-,am$ t#a*% #0 %",#$ to p#,'o,m a $p#*"'"* 6o12
0%"+# ot%#,$ (p)at# t%# $5"++$ a) 5o0+#)-# o' #$ta1+"$%#) #mp+o!##$. Som# o' t%#
mo#! "$ $p#t to p,o&")# t#*%o+o-!7,#+at#) t,a""- t%at t#a*%#$ #mp+o!##$ to
op#,at#2 ma"ta"2 o, ,#pa", #8("pm#t ($#) " t%# 0o,5 p+a*#. T#*%o+o-! t,a""-
"$ ##)#) 'o, 0o,5#,$ " ")($t,"#$ a$ )"&#,$# a$ *o$t,(*t"o2 ma('a*t(,"-2 %#a+t%
a) t,a$po,tat"o. T#*%"*a+ p,o'#$$"oa+$ "*+()# $*"#t"$t$2 a,*%"t#*t$2 #-"##,$2
%#a+t% p,o'#$$"oa+$. B+(#7*o++a, t#*%"*a+ 0o,5#,$ "*+()# m#*%a"*$2 ,#pa", p#op+#
a) t%o$# " p,#*"$"o p,o)(*t"o 6o1$. T#*%o+o-! a$ *o$tat+! *%a-"- a)
t%#,#'o,# 6o1 ,#$po$"1"+"t"#$ a,# *o$tat+! *%a-"-2 ,#8(","- ma! 0o,5#,$ to
(p)at# t%#", $5"++$ o a ,#-(+a, 1a$"$.
Ma! o' to)a!9$ mo$t $(**#$$'(+ *ompa"#$ ,#a+"/# t%at t%#", #mp+o!##$ a,# t%#",
-,#at#$t a$$#t. T%#,#'o,#2 *o,po,at"o$ a,# "*,#a$"-+! "&#$t"- " #)(*at"- t%#",
#mp+o!##$ $o t%at t%#! *a -,o0 a) *%a-# 0"t%" t%# *ompa! a) ma5# "t mo,#
p,o'"ta1+#. T%# ,a-# o' t,a""- oppo,t("t"#$ &a,"#$ *o$")#,a1+# ',om *ompa! to
*ompa! $o2 0%# ,#$#a,*%"- pot#t"a+ #mp+o!#,$2 "t "$ "mpo,tat 'o, 6o1 $##5#,$
0%o *a,# a1o(t t%"$ to "&#$t"-at# t%# +#&#+ a) t!p# o' t,a""- p,o&")#) to
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Effectiveness of training and development
#mp+o!##$. A't#, #mp+o!##$ %a&# 1## $#+#*t#) 'o, &a,"o($ po$"t"o$ " a
o,-a"/at"o2 t,a""- t%#m 'o, $p#*"'"* ta$5$ to 0%"*% t%#! %a&# 1## a$$"-#)
a$$(m#$ -,#at#, "mpo,ta*#.
A**o,)"- to F+"ppo2 t,a""- "$ t%# a*t o' "*,#a$"- t%# 5o0+#)-# a) $5"++$ o' a
#mp+o!## 'o, )o"- a pa,t"*(+a, 6o1. T%# ma6o, o(t*om# o' t,a""- "$ +#a,"-.
T,a""- +#a,$ #0 %a1"t$2 ,#'"#) $5"++$ a) ($#'(+ 5o0+#)-# )(,"- t%# t,a""-
t%at %#+p$ %"m "mp,o&# p#,'o,ma*#.
FEAT'RES OF TRAINING(
? I*,#a$#$ 5o0+#)-# a) $5"++$ 'o, )o"- t%# 6o12
? B,")-#$ t%# -ap 1#t0## 6o1 ##)$ a) #mp+o!## $5"++$2 5o0+#)-# a)
1#%a&"o,2
? Jo1 o,"#t#) p,o*#$$2 &o*at"oa+ " at(,#2
? S%o,t t#,m a*t"&"t! )#$"-#) #$$#t"a++! 'o, op#,at"&#$.
TRAINING NEEDS ASSESSMENT(
T,a""- #''o,t$ m($t a"m at m##t"- t%# ,#8(",#m#t$ o' t%# o,-a"/at"o :+o-
t#,m; a) ")"&")(a+ #mp+o!##$ :$%o,t t#,m;. T%"$ "&o+&#$ '")"- a$0#,$ to
8(#$t"o$ $(*% a$< 0%#t%#, t,a""- "$ ##)#)= I' !#$2 0%#,# "t "$ ##)#)= >%"*%
t,a""- "$ ##)#)= Et*. O*# 0# ")#t"'! t,a""- -ap$ 0"t%" t%# o,-a"/at"o2 "t
1#*om#$ #a$! to )#$"- a app,op,"at# t,a""- p,o-,am. T,a""- ##)$ *a 1#
")#t"'"#) t%,o(-% t%# 'o++o0"- t!p#$ o' aa+!$"$<
a. O)ani*ationa+ Ana+%sis( It "&o+&#$ a $t()! o' t%# #t",# o,-a"/at"o "
t#,m$ o' "t$ o16#*t"&#$2 "t$ ,#$o(,*#$2 t%# (t"+"/at"o o' t%#$# ,#$o(,*#$2 "
o,)#, to a*%"#&# $tat#) o16#*t"&#$ a) "t$ "t#,a*t"o patt#, 0"t%
#&",om#t.
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Effectiveness of training and development
1. Tas, o Ro+e Ana+%sis( T%"$ "$ a )#ta"+#) #?am"at"o o' t%# 6o12 "t$
*ompo#t$2 "t$ &a,"o($ op#,at"o$ a) *o)"t"o$ ()#, 0%"*% "t %a$ to 1#
p#,'o,m#). T%# 'o*($ "$ %#,# o t%# ,o+#$ p+a!#) 1! a ")"&")(a+ a) t%#
t,a""- ##)#) to p#,'o,m $(*% ,o+#$. @(#$t"oa",#$2 "t#,&"#0$2 ,#po,t$2
t#$t$2 o1$#,&at"o$ a) ot%#, m#t%o)$ a,# -##,a++! ($#) to *o++#*t 6o1 ,#+at#)
"'o,mat"o ',om t"m#7to7t"m#. A't#, *o++#*t"- t%# "'o,mat"o2 a
app,op,"at# t,a""- p,o-,am ma! 1# )#$"-#)2 pa!"- att#t"o to<
? P#,'o,ma*# $ta)a,) ,#8(",#) o' #mp+o!##$2
? T%# ta$5$ t%#! %a&# to )"$*%a,-#2
? T%# m#t%o)$ t%#! 0"++ #mp+o! o t%# 6o1 a)
? Ho0 t%#! %a&# +#a,#) $(*% m#t%o)$.
*. Man-o.e ana+%sis( H#,# t%# 'o*($ "$ o ")"&")(a+ " a -"&# 6o1. T%#,#
a,# t%,## "$$(#) to 1# ,#$o+&#) t%,o(-% mapo0#, aa+!$"$. F",$t2 0# t,! to
'") 0%#t%#, p#,'o,ma*# "$ $at"$'a*to,! a) t%# t,a""- "$ ,#8(",#). S#*o)2
0%#t%#, t%# #mp+o!## "$ *apa1+# o' 1#"- t,a"#) a) t%# $p#*"'"* a,#a$ "
0%"*% t,a""- "$ ##)#). F"a++!2 0# ##) to $tat# 0%#t%#, poo,
p#,'o,ma*#$ o t%# 6o1 ##) to 1# ,#p+a*#).
O*# t,a""- ##)$ a,# ")#t"'"#)2 o16#*t"&#$ $%o(+) 1# $#t to 1#-" m##t"- t%#$#
##)$. T,a""- o16#*t"&#$ *a 1# o' t%,## t!p#$. T%# mo$t 1a$"* t,a""- ta5#$ p+a*#
t%,o(-% o,"#tat"o p,o-,am$. T%# $#*o) o' t,a""- o16#*t"&# "$ p,o1+#m $o+&"-.
T%# 'o*($ "$ o $o+&"- a $p#*"'"* p,o1+#m "$t#a) o' p,o&")"- -##,a+ "'o,mat"o
a1o(t a p,o1+#m a,#a. T%# '"a+ o16#*t"&# "$ "o&at"o. H#,# t%# #mp%a$"$ "$ o
*%a-"- t%# m")$#t o' 0o,5#,$2 $(p#,&"$o,$ a) #?#*(t"&#$ 0o,5"- at &a,"o($
+#&#+$.
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Effectiveness of training and development
SELECTION OF TRAINING MET$ODS
T,a""- m#t%o)$ a,# ($(a++! *+a$$"'"#) 1! t%# +o*at"o o' "$t,(*t"o. O t%# 6o1
t,a""- "$ p,o&")#) 0%# t%# 0o,5#,$ a,# ta(-%t ,#+#&at 5o0+#)-#2 $5"++$ a)
a1"+"t"#$ at t%# a*t(a+ 0o,5$pa*#. O''7t%#76o1 t,a""-2 o t%# ot%#, %a)2 ,#8(",#$
t%at t,a"##$ +#a, at +o*at"o ot%#, t%a t%# ,#a+ 0o,5 $pot. Som# o' t%# 0")#+! ($#)
t,a""- m#t%o)$ a,# +"$t#) 1#+o0<
? V#$t"1(+# T,a""-2
? App,#t"*#$%"p T,a""-2
? C+a$$,oom T,a""-2
? It#,$%"p T,a""-2
? Jo1 I$t,(*t"o T,a""- :JIT;2
? Coa*%"- a) M#to,"-2
? Jo1 Rotat"o a)
? O'' t%# 6o1 M#t%o)$
O/0ECTIVES(
? To ")#t"'! a) ()#,$ta) t%# T,a""- '(*t"o at MA$. I'o G#o$o't :I)"a;
P&t. Lt).2
? To '") o(t &a,"o($ #''#*t"&##$$ *,"t#,"a o' T,a""- p,o-,am2
? To $t()! "' t%# #?"$t"- t,a""- '(*t"o$ "$ a*%"#&"- "t$ o16#*t"&#$2
? To aa+!/# t%# T,a""- $!$t#m 'o, '(,t%#, )#&#+opm#t a)
? To $(--#$t m#a$(,#$ 'o, t%# "mp,o&#m#t o' t%# T,a""- p,o-,am.
MET$ODOLOGY(
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Effectiveness of training and development
1. Resea23 desi)n
T%# R#$#a,*% D#$"- "$ E?p+o,ato,!2 a$ "t "$ ()#,ta5# to p,"ma,"+! $t()!
t%# #''#*t"&##$$ o' t%# T,a""- a) )"$*o&#, "$"-%t$ "to "t$ 0o,5"- a)
a*t"&"t"#$ " t%# o,-a"/at"o.
4. Sa"-+e Desi)n
P+a"- to ta5# a)#8(at# (m1#, o' $amp+#$ :B07C0; a) t%# o p,o1a1"+"t!
$amp+"- t#*%"8(# 0"++ 1# ($#).
5. Data Co++e2tion
T%# p,"ma,! )ata 0"++ 1# *o++#*t#) 'o, t%# ,#$#a,*% $t()!. T%# $#*o)a,! )ata
0"++ 1# *o++#*t#) ',om t%# &a,"o($ $o(,*#$ +"5# O,-a"/at"o2 Jo(,a+$2
Compa! 0#1$"t# #t*.
6. 78estionnaie Desi)n
T%#,# a,# tota+ o' 1D 8(#$t"o$ t%at a"m to *o&#, a++ a$p#*t$ o' t%# T,a""-
a) D#&#+opm#t a*t"&"t"#$ o' t%# O,-a"/at"o. It "*+()#$ m(+t"p+# *%o"*#
8(#$t"o$ :It#,&a+ S*a+#;.
9. Data Ana+%sis
T%# $tat"$t"*a+ too+ C%"7S8(a,# T#$t A T#$t o' I)#p#)#*# 0"++ 1# ($#) 'o,
aa+!$"$ t%# )ata p#,ta""- to )"''#,#t )"m#$"o$ o' #mp+o!##$. S"mp+#
$tat"$t"*a+ )ata +"5# E 0"++ 1# ($#) 'o, "t#,p,#tat"o o' )ata ,#$(+t$ a,#
"++($t,at#) 1! m#a$ o' p"# *%a,t$.
C$APTER :1
IND'STRY PROFILE
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Effectiveness of training and development
I)"a %a&"- 3F Stat#$ a) C U"o T#,,"to,"#$ a) #a*% $tat# %a$ 1## )"&")#) "to
D"$t,"*t$ a) t%# to V"++a-#$ a) T%#$"+#$ a) $o o. T%#,# "$ La)2 0%"*% 1#+o-$
to Go&#,m#t2 +a) 0%"*% "$ P,"&at# P,op#,t!2 +a) 0%"*% "$ tota++! (($#). A$
pop(+at"o -,o0$2 "',a$t,(*t(,# t#)$ to -,o0 a) p,op#,t! &a+(# $ta,t$ "*,#a$"-.
I)"a "$ a+$o 5o0 'o, Fam"+! )"$p(t#$ 0%#,# *+o$# 5"t 'am"+! 0"t% m#m1#,$ a$
1"- a$ 100 (m1#, %a$ 1#*om# PAST. T%# 'am"+! )"$p(t#$ " &"++a-#$ ma5# mo,#
a) mo,# )"&"$"o$ o t%# +a). So 5##p"- La) R#*o,)$ %a$ 1#*om# a #*#$$"t!.
T%# '(*t"o o' La) R#*o,)$ *a 1# )#$*,"1#) a$ 'o++o0$<
1. To ma5# P,op#,t! Map$ a) to )o $#tt+#m#t.
3. To )o Topo-,ap%"* $(,&#! 'o, I',a$t,(*t(,# )#&#+opm#t.
B. To 5##p )ata1a$# ,#*o,)$ ,#+at#) to p,op#,t!.
C. To #&a+(at# t%# p,op#,t! &a+(#.
D. To )"&")# t%# p,op#,t! " *a$# o' )"$p(t#$.
F. To 0o,5 " ta)#m 0"t% Boa,) o' R#&#(#2 P(1+"* 0o,5$ )#pa,tm#t$2
Ut"+"t! *ompa"#$ #t*.
Mo$t o' t%# +a) ,#*o,)$ " I)"a a,# ($"- Co&#t"oa+ M#t%o)$ " t%#", )a! to )a!
0o,5 0%"*% a,# a$ 'o++o0$at#,$%#) mo)#+"- a)
• R"&#, 1a$" aa+!$"$ a) mo)#+"-
• Go8nd Cate In!esti)ations
• G,o() 0at#, "&#$t"-at"o$2
• R#-"oa+ 0at#, ,#$o(,*# a$$#$$m#t2
• >at#, maa-#m#t2
• G,o()0at#, mo)#+"- a) >at#, R#$o(,*# Mapp"-
• Data&ase De!e+o-"ent
• S!$t#m Co$(+t"-2 U$#, ##)$ $t()"#$2 Data $o(,*"-2
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Effectiveness of training and development
• Data1a$# )#$"-2 St,(*t(,"-2 L"5a-#2 Data
att,"1(t"o a)
• Data1a$# Ma"t#a*#
IGIDs 78a+it% Po+i2%
G># a,# *omm"tt#) to @(a+"t! P,o)(*t$ a) $#,&"*#$ 'o, t%# *omp+#t# $at"$'a*t"o o'
t%# *($tom#,$ a) $t,"&# 'o, *ot"(a+ "mp,o&#m#t o' a++ o(, p,o*#$$#$ " p,o)(*t
+"'# *!*+#. E&#,! o# o' ($ 0"++ "&o+ (,t(,# a) (p%o+) t%# 8(a+"t! po+"*! o' t%#
o,-a"/at"oL
IGI "$ *+"#t7o,"#t#). It a"m$ (tmo$t *+"#t $at"$'a*t"o. It$ *omm"tm#t to
"mp+#m#t 8(a+"t! $!$t#m$ #?t#)$ 1#!o) G%a)7%o+)"-L to a *o*#,t#) #''o,t o'
t,a$'#, o' $5"++$ to t%# *+"#t o,-a"/at"o$. To a''#*t t%"$ a$ 0#++ a$ to #$(,#
"mp+#m#tat"o o' $o+(t"o$2 IGI #*o(,a-#$ *+"#t pa,t"*"pat"o " t%# p,o*#$$ o'
*o$(+t"-.
Infast82t8e
IGI "$ #8("pp#) 0"t% t%# $tat# o' a,t #8("pm#t po$"t"o#) 1! &",t(# o' %a&"- a "7
)#pt% 5o0+#)-# o' 0")# ,a-# o' %a,)0a,# $!$t#m$ a) a+$o p,o*(,#) $o't0a,# 'o,
p,o&")"- opt"ma+ $o+(t"o$ to "t$ *+"#t$ " t%# 0")# $p#*t,(m o' CAD Co&#,$"o$2
G#o-,ap%"* I'o,mat"o S!$t#m$2 R#mot# S#$"-2 D"-"ta+ Ima-# P,o*#$$"- a)
D"-"ta+ P%oto-,amm#t,"*.
Reso82e Poo+ 7 A ,#$o(,*# poo+ o' o&#, FD p,o'#$$"oa+$ 0"t% #?p#,t"$# "
t#*%o+o-! $p#*t,(m o' App+"*at"o D#&#+opm#t2 GIS Co$(+t"-2 CAD
Co&#,$"o$2 Ut"+"t! Mapp"-2 Ima-# Aa+!$"$.
Ta)eted $R Po+i2ies
? St,#am+""- t%# pa! $t,(*t(,#
? It,o)(*t"o o' MBO $!$t#m
? D#&#+opm#t o' It#,a+ T,a"#,$
? Ca,##, P+a"-
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Effectiveness of training and development
? T#am B("+)"-
? @(a+"t! C",*+#$
? App,#*"at"o A R#0a,) 'o, 1#$t p#,'o,m#,
TRAINING ? DEVELOPMENT AT IGI
T3e tainin) O&Be2ti!es at IGI ae as fo++o.s(
? T%# $5"++$ a) 5o0+#)-# o' #mp+o!##$ a,# a+"-#) 0"t% t%# +at#$t
t#*%o+o-! a) )#&#+opm#t.
? To #a1+# t%#m to )o t%# 6o1 " mo,# #''#*t"&# 0a! $o a$ to ,#)(*# +#a,"-
t"m#.
T%-es of Tainin)(
A 0")# &a,"#t! o' t,a""- p,o-,am$ a,# ($#) " )"''#,#t o,-a"/at"o$2 )#p#)"-
o ,#8(",#m#t$ a) $"/# o' t%#", mapo0#,. Som# o' t%# *ommo+! ($#) p,o-,am$
at NCL a,# a$ 'o++o0$<
Oientation tainin)( It t,"#$ to p(t t%# #0 ,#*,("t$ at #a$#. Ea*% #0 #mp+o!## "$
($(a++! ta5# o a 'o,ma+ to(, o' t%# 'a*"+"t"#$2 "t,o)(*#) to 5#! p#,$o#+ a)
"'o,m#) a1o(t *ompa! po+"*"#$2 p,o*#)(,#$ a) 1##'"t$.
Jo1 I$t,(*t"o t,a""-< It *o$"$t$ o' t%# 'o++o0"- $t#p$<
? O,"#t t,a"##$ to t%# 6o1 $"t(at"o 1! p,o&")"- t%#m 0"t% a o&#,&"#0 o'
t%# 6o1.
? E&a+(at# #mp+o!## p#,'o,ma*# p#,"o)"*a++! a) o''#, $(pp+#m#ta,!
t,a""-2 "' #*#$$a,!.
Refes3e Tainin)( Rap") *%a-#$ " t#*%o+o-! ma! 'o,*# *ompa"#$ to -o" 'o,
t%"$ 5") o' t,a""-. B! o,-a"/"- $%o,t7t#,m *o(,$#$ 0%"*% "*o,po,at#$ t%# +at#$t
)#&#+opm#t$ " a pa,t"*(+a, '"#+)2 t%# *ompa! ma! 5##p "t$ #mp+o!##$ (p7to7)at#
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Effectiveness of training and development
a) ,#a)! to ta5# o #m#,-"- *%a++#-#$. It "$ *o)(*t#) at ,#-(+a, "t#,&a+$ 1!
ta5"- t%# %#+p o' o(t$")# *o$(+tat$ 0%o $p#*"a+"/# " a pa,t"*(+a, )#$*,"pt"&#.
Needs Ana+%sis
? T%#,# "$ a ,#&"#0 m##t"- #&#,! mot% 0%#,#" t%# t,a""- ##)$ o' t%#
#mp+o!##$ a,# )"$*($$#) a) a$$#$$#).
? A't#, a$$#$$"- t%# t,a""- ##)2 t%# p#,$o#+ t%o$# 0%o ##) t,a""-
a,# ")#t"'"#)2 a) t%# )#ta"+$ o' 0%"*% a,# $#t to t%# P#,$o#+ D#pt.
? A't#, t%# t,a""- ##)$ a) p#,$o#+ a,# ")#t"'"#)2 t%# $("ta1+# t,a"#,
"$ ")#t"'"#)2 #"t%#, "7%o($# :"t#,a+; o, #?t#,a+.
Desi)nin) t3e tainin) -o)a"
O*# t%# t,a""- ##)$ a,# a$$#$$#)2 t%# H.R. D#pt. a) t%# t,a"#,$ 6o"t+! )#$"-
t%# t,a""- p,o-,am. T%# *ot#t$ a,# 0o,5#) o(t 5##p"- " m") t%# o16#*t" t%#
ta,-#t -,o(p a) t%# $5"++$ ,#8(",#). Ot%#, 'a*to,$ +"5# M at(,# o' 0o,5 p#,'o,m#)
a) #?"$t"- *omp#t#*"#$ p+a! a ,o+# " t%# )#&#+opm#t o' t%# p,o-,am$. T%#,# a,#
a (m1#, o' p,#)#'"#) a) )#$"-#) t,a""- p,o-,am$ t%at a,# o,-a"/#)
',#8(#t+!2 'o, #?amp+#2 p#,$oa+"t! )#&#+opm#t p,o-,am$2 *omm("*at"o $5"++$
a) ot%#, t#*%"*a+ p,o-,am$.
Cond82tin) tainin) -o)a"s
T%# t,a"#,$ 'o, t%# p,o-,am a,# )#*")#) 1a$#) o t%# *ot#t$ o' t%# p,o-,am. T%#
*%o"*# o' t%# 'a*(+t! )#p#)$ o t%# top"* to 1# *o&#,#)2 t%# -,a$p"- po0#, o' t%#
t,a"##$ a) t%# 1()-#t.
Met3ods 8sed
At IGI2 L#*t(,# m#t%o) "$ t%# 1a$"* t#*%"8(#$ ($#) t%,o(-% '#0 t,a"#,$ a+$o ma5#
($# o' -,o(p )"$*($$"o$ a) -am#$. T%o(-%2 t%"$ -#t$ 8("t# mootoo($2 "t "$
p,#'#,,#) 1! 1ot% t%# t,a"##$ a) t%# t,a"#,$ %#,#.
E!a+8atin) t3e tainin) -o)a"
_____________________________________________________________________18
Effectiveness of training and development
T%# mo$t *ommo 'o,m o' #&a+(at"- t%# t,a""- p,o-,am "$ t%# '##)1a*5.
_____________________________________________________________________19
Effectiveness of training and development
C$APTER E 4
REVIEC OF LITERAT'RE
INTROD'CTION
H(ma ,#$o(,*# maa-#m#t :HRM; "$ t%# $t,at#-"* a)
*o%#,#t app,oa*% to t%# maa-#m#t o' a o,-a"/at"o9$ mo$t &a+(#) a$$#t$7t%#
p#op+# 0o,5"- t%#,# 0%o ")"&")(a++! a) *o++#*t"&#+! *ot,"1(t#$ to t%#
a*%"#&#m#t o' t%# o16#*t"&# o' t%# 1($"#$$. T%# t#,m$ G%(ma ,#$o(,*#
maa-#m#tL a) G%(ma ,#$o(,*#L :HR; %a&# +a,-#+! ,#p+a*#) t%# t#,m Gp#,$o#+
maa-#m#tL a$ a )#$*,"pt"o o' t%# p,o*#$$ "&o+&#) " maa-"- p#op+# "
o,-a"/at"o$. H(ma ,#$o(,*# maa-#m#t "$ #&o+&"- ,ap")+!. H(ma ,#$o(,*#
maa-#m#t "$ 1ot% a a*a)#m"* t%#o,! a) a 1($"#$$ p,a*t"*# t%at a)),#$$#$ t%#
t%#o,#t"*a+ a) p,a*t"*a+ t#*%"8(#$ o' maa-"- a 0o,5 'o,*#.
T%# 1a$"* p,#m"$# o' t%# a*a)#m"* t%#o,! o' HRM "$ t%at
%(ma a,# ot ma*%"#$< t%#,#'o,# 0# ##) to %a&# a "t#,)"$*"p+"a,! #?am"at"o
o' p#op+# " t%# 0o,5p+a*#. F"#+)$ $(*% a$ p$!*%o+o-!2 $o*"o+o-!2 ")($t,"a+
#-"##,"-2 ")($t,"a+ a) o,-a"/at"oa+ p$!*%o+o-! a) ")($t,"a+ ,#+at"o$ a)
*,"t"*a+ t%#o,"#$ +"5# po$t mo)#,"$m a) po$t $t,(*t(,a+"$m p+! a ma6o, ,o+#.T%#
-oa+ o' %(ma ,#$o(,*# maa-#m#t "$ to %#+p a o,-a"/at"o to m##t $t,at#-"*
-oa+$ 1! att,a*t"-2 a) ma"ta""- #mp+o!##$ a) a+$o to maa-# t%#m #''#*t"&#+!.
T%# 5#! 0o,) "$ G'"tL2 ".#. a HRM app,oa*% $##5$ to #$(,# a '"t 1#t0## t%#
maa-#m#t o' a o,-a"/at"o9$ #mp+o!##$2 a) t%# o&#,a++ $t,at#-"* )",#*t"o o'
t%# *ompa!.
HRM "$ *o*#,#) 0"t% p#op+# )"m#$"o " maa-#m#t. S"*#
#&#,! o,-a"/at"o "$ ma)# (p o' p#op+#2 a*8(","- t%#", $#,&"*#2 )#&#+op"- t%#",
$5"++$2 mot"&at"- t%#m to %"-%#, +#&#+$ o' p#,'o,ma*# a) #$(,"- t%at t%#!
*ot"(# to ma"ta" t%#", *omm"tm#t to t%# o,-a"/at"o a,# #$$#t"a+ to a*%"#&"-
o,-a"/at"oa+ o16#*t"&#$. T%"$ "$ t,(#2 ,#-a,)+#$$ o' t%# t!p# o' o,-a"/at"o M
-o&#,m#t2 1($"#$$2 #)(*at"o2 %#a+t%2 ,#*,#at"o o, $o*"a+ a*t"o.
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Effectiveness of training and development
MaBo $R 23a++en)es fa2ed &% t3e Indian o)ani*ation
? Mana)in) Fno.+ed)e Co,es
E$$#t"a++!2 %#,# 0# a,# +oo5"- at )"''#,#t 5") o' p#op+# 0%o )o#$ ot o1#!
t%# p,"*"p+#$ o' maa-#m#t 'o, t%# t,a)"t"oa+ -,o(p. T%"$ 1o"+$ )o0 to %"-%#,
#)(*at"oa+ 8(a+"'"*at"o$2 ta5"- (p ,#$po$"1"+"t"#$ at a +#$$#, a-# a)
#?p#,"#*#2 %"-% 1a,-a""- po0#, )(# to t%# 5o0+#)-# a) $5"++$ " %a)2 %"-%
)#ma) 'o, t%# 5o0+#)-# 0o,5#,$2 a) t#*%o $(a&##$$. T%# *+#a, $%"'t "$ $##
" t#,m$ o' o,-a"/at"o *a,##, *omm"tm#t to ")"&")(a+"/#) *a,##,
maa-#m#t. Maa-"- t%"$ $#t o' p#op+# "$ #$$#t"a+ 'o, t%# -,o0t% o' a!
")($t,! 1(t #$p#*"a++! t%# IT2 BPO$ a) ot%#, 5o0+#)-# 1a$#) $#*to,$.
? Mana)in) Te23no+o)i2a+ C3a++en)es
I #&#,! a,#a o,-a"/at"o$ a,# -#tt"- mo,# a) mo,# t#*%o+o-"*a++! o,"#t#).
T%o(-% "t "$ ot " t%# ma" ,( a't#, t%# ""t"a+ )#1at#$2 p,#pa,"- t%# 0o,5 'o,*#
to a**#pt t#*%o+o-"*a+ *%a-#$ "$ a ma6o, *%a++#-#. ># %a&# $## $#*to,$ +"5#
1a5"- ()#,-o"- ,#&o+(t"oa,! *%a-#$ #a1+#) 1! t#*%o+o-!. It "$ a %(-#
*%a++#-# to 1,"- " IT a) ot%#, t#*%o+o-! a**#pta*# a++ +#&#+$ "
o,-a"/at"o$.
? Co"-eten2e of $R Mana)es
A$ "t "$ mo,# a) mo,# a**#pt#) t%at +ot o' $(**#$$ o' o,-a"/at"o$ )#p#) o
t%# %(ma *ap"ta+2 t%"$ 1o"+$ to ,#*,("t"- t%# 1#$t2 maa-"- t%# 1#$t a)
,#ta""- t%# 1#$t. C+#a,+! HR maa-#,$ %a&# a ,o+# " t%"$ p,o*#$$. O't# "t "$
)"$*($$#) a1o(t +a*5 o' *omp#t#*# o' HR maa-#,$ " ()#,$ta)"- t%#
1($"#$$ "mp#,at"&#. T%#,# "$ o0 a ##) to )#&#+op *omp#t#t HR p,o'#$$"oa+$
0%o a,# $o() " HR maa-#m#t p,a*t"*#$ 0"t% $t,o- 1($"#$$ 5o0+#)-#.
? De!e+o-in) Leades3i-
_____________________________________________________________________21
Effectiveness of training and development
It "$ 8("t# "t#,#$t"- to ot# t%at t%#,# "$ +#$$ "mpo,ta*# -"&# to )#&#+op"-
+#a)#,$%"p at t%# o,-a"/at"oa+ +#&#+. T%o(-% +#a)#,$%"p "$ )"$*($$#) o 1a$"$ o'
t,a"t$ a) *#,ta" 8(a+"t"#$2 at a o,-a"/at"oa+ +#&#+ "t "$ mo,# 1a$#) o
5o0+#)-#. T%# *%a++#-# "$ to )#&#+op ")"&")(a+$ 0%o %a&# p#,'o,ma*#
pot#t"a+ o 1a$"$ o' pa$t ,#*o,) a) 5o0+#)-# 1a$#) #?p#,t"$# " to 1($"#$$
+#a)#,$ 1! "mpa,t"- t%#m 0"t% t%# #*#$$a,! G$o't $5"++$L.
? Mana)in) C3an)e
B($"#$$ #&",om#t " I)"a "$ &o+at"+#. T%#,# "$ 1oom I t#,m$ o'
oppo,t("t"#$ 1,o(-%t 'o,0a,) 1! -+o1a+"/at"o. Ho0#&#, t%"$ "$ a+$o +#a)"- to
ma! "t#,&#t"o$ " t#,m$ o' ,#$t,(*t(,"-2 t(,a,o()2 m#,-#,$2 )o0$"/"-2
#t*. R#$#a,*% %a$ *+#a,+! $%o0 t%at t%# $(**#$$ o' t%#$# "t#,&#t"o$ "$ %#a&"+!
)#p#)#t o maa-"- t%# p#op+# "$$(#$ " t%# p,o*#$$. HR %a$ a p"&ota+ ,o+# to
p+a! %#,#.
O/0ECTIVES OF T$E ST'DY
? To ")#t"'! a) ()#,$ta) t%# t,a""- '(*t"o at MA$. I'o G#o$o't
:I)"a; P&t. Lt).
? To '") o(t &a,"o($ #''#*t"&##$$ *,"t#,"a o' T,a""- P,o-,am.
? To $t()! "' t%# #?"$t"- t,a""- '(*t"o$ "$ a*%"#&"- "t$ o16#*t"&#$.
? To aa+!/# t%# T,a""- $!$t#m 'o, '(,t%#, )#&#+opm#t.
? To $(--#$t m#a$(,#$ 'o, t%# "mp,o&#m#t o' t%# T,a""- p,o-,am.
SCOPE OF T$E ST'DY
_____________________________________________________________________22
Effectiveness of training and development
T%# t,a""- a) )#&#+opm#t a*t"&"t"#$ 0#,# $t()"#) at MA$. I'o G#o$o't
:I)"a; P&t. Lt).2 C%#,+apa++!2 a) H!)#,a1a). T%# $tat"$t"*a+ t#$t "$ *o'"#)
to t%# #mp+o!##$ o' t%at o''"*#.
LIMITATIONS
? T%# $tat"$t"*a+ $t()! *o&#,#) o+! D0 ,#$po)#t$ o(t o' t%# FD
#mp+o!##$ 0o,5"- at t%# o''"*#. T%#,#'o,#2 '#0 op""o$ ma! %a&# 1##
+#'t (*o&#,#).
? T"m# *o$t,a"t "$ a+$o o# o' t%# +"m"tat"o$.
? Poo+"- "$ )o# " t%# X
2
t#$t
oo+"- "$ )o# 0%# *#++ ',#8(#*! "$ +#$$
t%a 10;.
? B#*a($# o' t%# o a&a"+a1"+"t! o' $om# o' t%# #mp+o!##$.
NEED FOR T$E ST'DY
E&#,! o,-a"/at"o 1"- o, $ma++2 p,o)(*t"&# o, o7p,o)(*t" #*oom"* o,
$o*"a+2 o+) o, #0+! #$ta1+"$%#) $%o(+) p,o&")# t,a""- to a++ #mp+o!##$
",,#$p#*t"&# o' t%#", 8(a+"'"*at"o2 $5"++2 $("ta1"+"t! 'o, t%# 6o1 #t*.
Specifically, the need for training arises due to the following reasons
? To mat*% t%# Emp+o!## $p#*"'"*at"o$ 0"t% t%# Jo1 R#8(",#m#t$.
? O,-a"/at"oa+ V"a1"+"t! a) t%# T,a$'o,mat"o p,o*#$$
? T#*%o+o-"*a+ A)&a*#$
? O,-a"/at"oa+ Comp+#?"t!
? H(ma R#+at"o$
? C%a-# " t%# Jo1 A$$"-m#t
The need for training also arises to:
_____________________________________________________________________23
Effectiveness of training and development
? I*,#a$# p,o)(*t"&"t!
? Imp,o&# 8(a+"t! o' t%# p,o)(*t A $#,&"*#.
? H#+p a *ompa! to '(+'"++ "t$ '(t(,# p#,$o#+ ##)$.
? Imp,o&# o,-a"/at"oa+ *+"mat#.
? Imp,o&# %#a+t% a) $a'#t!.
? P,#&#t o1$o+#$*#*#.
? E''#*t t%# p#,$oa+ -,o0t%.
? M""m"/# t%# ,#$"$ta*# to *%a-#.
F"-<
T#*%o+o-"*a+ A)&a*#
O,-a"/at"o *omp+#?"t!
Jo1 R#8(",#m#t$
_____________________________________________________________________24
Imp,o&#) P,o)(*t"&"t!
P,#&#t"o o'
O1$o+#$*#*#
P,#pa,at"o 'o, H"-%#,
L#&#+ Jo1$
Imp,o&#) Mo,a+#
Effectiveness of training and development
H(ma R#+at"o$
Top Maa-#m#t S(ppo,t
L#a,"- p,"*"p+#$
P#,$o#+ F(*t"o$
C$APTER E 5
RESEARC$ MET$ODOLOGY
Resea23 Desi)n
T%# R#$#a,*% D#$"- "$ E?p+o,ato,!2 a$ "t "$ ()#,ta5# to p,"ma,"+! $t()!
t%# #''#*t"&##$$ o' t%# T,a""- a) )"$*o&#, "$"-%t$ "to "t$ 0o,5"- a)
a*t"&"t"#$ " t%# O,-a"/at"o.
Sa"-+e Desi)n
T%# $amp+# $"/# ta5# 0a$ D0 a) t%# t#*%"8(# ($#) 0a$ No P,o1a1"+"t!
Samp+"- T#*%"8(#.
Data Co++e2tion
_____________________________________________________________________25
Effectiveness of training and development
Fo, a! $tat"$t"*a+ #8(",! t%# *o++#*t"o o' )ata o, "'o,mat"o "$ )o#
t%,o(-% p,"*"p+# $o(,*#$ ")#t"*a++! ".#.2 1! p,"ma,! $o(,*#$ a) $#*o)a,! $o(,*#$
o' )ata.
Primary Data:-
P,"ma,! )ata a,# t%o$# 0%"*% a,# *o++#*t#) a ',#$% a) 'o, t%# '",$t
t"m#. P,"ma,! )ata 'o, t%# $t()! "$ *o++#*t#) t%,o(-% 8(#$t"oa",# a)
8(#$t"oa",# "$ ($#) *+o$#) 'o,m.
Secondary Data:-
Mo$t o' t%# )ata ($#) 'o, t%# $t()! "$ $#*o)a,! " at(,# a)
%a$ 1## *o++#*t#) ',om t%# *ompa! a) ',om t%# ,#*o,)$ o' I'o G#o$o't
:I)"a; P&t Lt).
78estionnaie Desi)n
T%#,# a,# a tota+ o' 1D 8(#$t"o$ t%at a"m$ to *o&#, a++ a$p#*t$ o' t%# T,a""- N
D#&#+opm#t a*t"&"t"#$ o' t%# o,-a"/at"o. It "*+()#$ m(+t"p+# *%o"*# 8(#$t"o$
:It#,&a+ S*a+#;.
Data Ana+%sis
T%# $tat"$t"*a+ too+ CHI7S@UARE TESTATEST OF INDEPENDENCE "$ ($#)
'o, aa+!$"$ t%# )ata p#,ta""- to )"''#,#t )"m#$"o$ o' #mp+o!##$. S"mp+#
$tat"$t"*a+ )ata +"5# E a,# ($#) " "t#,p,#tat"o o' )ata ,#$(+t$ a,# "++($t,at#) 1!
m#a$ o' p"# *%a,t$.
_____________________________________________________________________26
Effectiveness of training and development
C$APTER :6
CONCEPT'AL FRAMECORF
DEFINITIONS OF TRAINING
? T%# p,o*#$$ o' p,o&")"- #mp+o!##$ 0"t% $p#*"'"* $5"++$ o, %#+p"- t%o$#
*o,,#*t )#'"*"#*"#$ " t%#", p#,'o,ma*#.
::::: L8is R. Go"e* MeBia#
::::: Da!id / /a+,an.
? T,a""- "$ a p,o*#$$ 0%#,#1! p#op+# a*8(",# *apa1"+"t"#$ to a") " t%#
a*%"#&#m#t o' o,-a"/at"oa+ -oa+$.
::::: Ro&et L Mat3is#
::::: 0o3n $. 0a2,son.
_____________________________________________________________________27
Effectiveness of training and development
? T,a""- "$ a p,o*#$$ to "*,#a$# a #mp+o!##9$ a1"+"t! to p#,'o,m t%,o(-%
+#a,"-2 ($(a++! 1! *%a-"- t%# #mp+o!## att"t()# o, "*,#a$"- %"$ o, %#,
$5"++$ a) 5o0+#)-#.
::::: F. As.at3a--a.
? T%# p,o*#$$ o' t#a*%"- #0 #mp+o!##$2 t%# 1a$"* $5"++$ t%#! ##) to p#,'o,m
t%#", 6o1$.
::::: Ga% Da**+e.
? T,a""- "$ t%# a*t o' "*,#a$"- t%# 5o0+#)-# a) $5"++$ o' a #mp+o!## 'o,
)o"- a pa,t"*(+a, 6o1.
::::: F+i--o.
Intod82tion to Tainin)
GT,a""- "$ $om#t%"- 0# %op# to "t#-,at# "to #&#,!
maa-#,9$ m")$#tL.
De!e+o-"ent
D#&#+opm#t "$ ma"+! *o$")#,#) 'o, t%# #?#*(t"&#$
o, t%# maa-#m#t. So t%# *o*#pt "$ #+a1o,at#) a) )#$*,"1#) a$ ()#, #?#*(t"&# o,
maa-#m#t )#&#+opm#t.
Definitions
_____________________________________________________________________28
Effectiveness of training and development
? Maa-#m#t )#&#+opm#t "$ a $!$t#mat"* p,o*#$$ o' -,o0t% a)
)#&#+opm#t 1! 0%"*% t%# maa-#,$ )#&#+op t%#", a1"+"t"#$ to maa-#. It "$
t%# ,#$(+t o' ot o+! pa,t"*"pat"o " 'o,ma+ *o(,$#$ o' "$t,(*t"o 1(t a+$o o'
a*t(a+ 6o1 #?p#,"#*#.
::::: V S P Rao.
? It "$ a! att#mpt to "mp,o&# *(,,#t o, '(t(,# maa-#m#t p#,'o,ma*# 1!
"mpa,t"- 5o0+#)-#2 *%a-"- att"t()#$2 o, "*,#a$"- $5"++$.
::::: Ga% Da**+e.
Intod82tion to Tainin) and De!e+o-"ent
Compa"#$ %a&# 'o() t%at "&#$tm#t " %(ma *ap"ta+ " t%# 'o,m o' t,a""- a)
)#&#+opm#t !"#+)$ %"-% ,#t(,$. T%# o#$ t%at ,#*o-"/# t%# &a+(# o' t%#",
#mp+o!##$ a) p+a*# a #0 #mp%a$"$ o #)(*at"o a) t,a""- a,# 1#*om"- mo,#
*omp#t"t" $(**#$$'(+2 a) p,o'"ta1+# a$ a ,#$(+t. A**o,)"- to a $t()! *o)(*t#) "
3003 1! 4o0+#)-# A$$#$$m#t Maa-#m#t2 *ompa"#$ " t%# top 30 p#,*#t o'
t%o$# 0%o $p#) mo#! o t,a""- ,#*#"&# %"-%#, ,#t(,$ " t%# $to*5 ma,5#t.
Som# t,a""- a) )#&#+opm#t p,o-,am$ t#a*% #0 %",#$ to p#,'o,m a $p#*"'"* 6o12
0%"+# ot%#,$ (p)at# t%# $5"++$ a) 5o0+#)-# o' #$ta1+"$%#) #mp+o!##$. Som# o' t%#
mo#! "$ $p#t to p,o&")# t#*%o+o-!7,#+at#) t,a""- t%at t#a*%#$ #mp+o!## to
op#,at#2 ma"ta"2 o, ,#pa", #8("pm#t ($#) " t%# 0o,5p+a*#. T#*%o+o-! t,a""- "$
##)#) 'o, 0o,5#,$ " ")($t,"#$ a$ )"&#,$# a$ *o$t,(*t"o2 ma('a*t(,"-2 %#a+t%2
a) t,a$po,tat"o. T#*%"*a+ p,o'#$$"oa+$ "*+()# $*"#t"$t$2 a,*%"t#*t$2 #-"##,$2
a) %#a+t% p,o'#$$"oa+$. B+(#7*o++a, t#*%"*a+ 0o,5#,$ "*+()# m#*%a"*$2 ,#pa",
p#op+#2 a) t%o$# " p,#*"$"o p,o)(*t"o 6o1$. T#*%o+o-! "$ *o$tat+! *%a-"-
_____________________________________________________________________29
Effectiveness of training and development
a) t%#,#'o,# 6o1 ,#$po$"1"+"t"#$ a,# *o$tat+! *%a-"-2 ,#8(","- ma! 0o,5#,$
to (p)at# t%#", $5"++$ o a ,#-(+a, 1a$"$.
Ma! o' to)a!9$ mo$t $(**#$$'(+ *ompa"#$ ,#a+"/# t%at t%#", #mp+o!##$ a,# t%#",
-,#at#$t a$$#t. T%#,#'o,#2 *o,po,at"o$ a,# "*,#a$"-+! "&#$t"- " #)(*at"- t%#",
#mp+o!##$ $o t%at t%#! *a -,o0 a) *%a-# 0"t%" t%# *ompa! a) ma5# "t mo,#
p,o'"ta1+#. T%# ,a-# o' t,a""- oppo,t("t"#$ &a,"#$ *o$")#,a1+! ',om *ompa! to
*ompa! $o2 0%# ,#$#a,*%"- pot#t"a+ #mp+o!#,$2 "t "$ "mpo,tat 'o, 6o1 $##5#,$
0%o *a,# a1o(t t%"$ to "&#$t"-at# t%# +#&#+ a) t!p# o' t,a""- p,o&")#) to
#mp+o!##$.
A't#, #mp+o!##$ %a&# 1## $#+#*t#) 'o, &a,"o($ po$"t"o$ " a o,-a"/at"o2 t,a""-
t%#m 'o, t%# $p#*"'"* ta$5$ to 0%"*% t%#! %a&# 1## a$$"-#) a$$(m#$ -,#at#,
"mpo,ta*#.
A**o,)"- to F+"ppo2 t,a""- "$ t%# a*t o' "*,#a$"- t%# 5o0+#)-# a) $5"++$ o' a
#mp+o!## 'o, )o"- a pa,t"*(+a, 6o1. T%# ma6o, o(t*om# o' t,a""- "$ +#a,"-. A
t,a"## +#a,$ #0 %a1"t$2 ,#'"#) $5"++$ a) ($#'(+ 5o0+#)-# )(,"- t%# t,a""-
t%at %#+p$ %"m "mp,o&# p#,'o,ma*#.
Feat8es of tainin)
? I*,#a$#$ 5o0+#)-# a) $5"++$ 'o, )o"- a 6o1.
? B,")-#$ t%# -ap 1#t0## 6o1 ##)$ a) #mp+o!## $5"++$2 5o0+#)-# a)
1#%a&"o,.
? Jo1 o,"#t#) p,o*#$$2 &o*at"oa+ " at(,#.
? S%o,t t#,m a*t"&"t! )#$"-#) #$$#t"a++! 'o, op#,at"&#$.
$RM AND TRAINING
R#*o-"t"o o' t%# "mpo,ta*# o' t,a""- " ,#*#t !#a,$ %a$ 1## %#a&"+!
"'+(#*#) 1! t%# "t#$"'"*at"o o' o&#,$#a$ *omp#t"t"o a) t%# ,#+at"&# $(**#$$ o'
#*oom"#$ +"5# Japa2 G#,ma! a) S0#)# 0%#,# "&#$tm#t " #mp+o!##
_____________________________________________________________________30
Effectiveness of training and development
)#&#+opm#t "$ *o$")#,a1+! #mp%a$"/#). T#*%o+o-"*a+ )#&#+opm#t$ a)
o,-a"/at"oa+ *%a-# %a&# -,a)(a++! +#) $om# #mp+o!#,$ to t%# ,#a+"/at"o t%at
$(**#$$ ,#+"#$ o t%# $5"++$ a) a1"+"t"#$ o' t%#", #mp+o!##$2 a) t%"$ m#a$
*o$")#,a1+# a) *ot"(o($ "&#$tm#t " t,a""- a) )#&#+opm#t.
T%"$ %a$ a+$o 1## ()#,$*o,#) 1! t%# ,"$# " %(ma ,#$o(,*# maa-#m#t 0"t% "t$
#mp%a$"$ o t%# "mpo,ta*# o' p#op+# a) t%# $5"++$ t%#! po$$#$$ " #%a*"-
o,-a"/at"oa+ #''"*"#*!. S(*% HRM *o*#pt$ a$ O*omm"tm#t9 to t%# *ompa! a)
t%# -,o0t% " t%# O8(a+"t!9 mo&#m#t %a&# +#) $#"o, maa-#m#t t#,m$ to ,#a+"/#
t%# "*,#a$#) "mpo,ta*# o' t,a""-2 #mp+o!## )#&#+opm#t a) +o- t#,m
#)(*at"o. T%#,# %a$ a+$o 1## mo,# ,#*o-"t"o o' t%# ##) to *omp+#m#t t%#
8(a+"t"#$ o' #mp+o!##$ 0"t% t%# ##)$ o' t%# o,-a"/at"o. S(*% *o*#pt$ ,#8(",# ot
o+! *a,#'(+ p+a"- 1(t a -,#at#, #mp%a$"$ o #mp+o!## )#&#+opm#t.
HRD p,o-,am$ a,# *ot"(o($ a) $%ap#) to '"t t%# *(+t(,# *%a-#$ " t%#
o,-a"/at"o " ,#+at"o to t%# ##)$ o' t%# ")"&")(a+. I t%"$ 0a! t,a""- a) HRD
1#*om# too+$ 'o, #''#*t"- *%a-# a) t%# po+"*! ,am"'"*at"o *a 1# 0")# ,a-"-
a) $t,at#-"*. A$ a ,#$(+t t,a""- ta5#$ o a &a,"#t! o' 'o,m$ a) *o&#,$ a m(+t"t()#
o' $(16#*t$.
Tainin) O&Be2ti!es
? To (p-,a)# t%# $5"++$ a) p,#&#t o1$o+#$*#*#.
? To )#&#+op %#a+t%! a) *o$t,(*t"&# att"t()#.
? To p,#pa,# #mp+o!##$ 'o, '(t(,# a$$"-m#t$.
? To m""m"/# op#,at"oa+ #,,o,$.
? To #%a*# #mp+o!## *o'")#*# a) mo,a+#.
? To 1,"- )o0 *o$t$ o' p,o)(*t"o.
? To 1,"- )o0 +a1o, t(, o&#, a) a1$#t##"$m.
Tainin) !s De!e+o-"ent
T,a""- o't# %a$ 1## ,#'#,,#) to a$ t#a*%"- $p#*"'"* $5"++$ a) 1#%a&"o,. T%#
$5"++$ a,# a+mo$t a+0a!$ 1#%a&"o,a+ a$ )"$t"*t ',om *o*#pt(a+ o, "t#++#*t(a+.
_____________________________________________________________________31
Effectiveness of training and development
D#&#+opm#t2 " *ot,a$t2 "$ *o$")#,#) to 1# mo,# -##,a+ t%a t,a""- a) mo,#
o,"#t#) to0a,)$ ")"&")(a+ ##)$ " a))"t"o to o,-a"/at"oa+ ##)$ a) "t "$ mo$t
o't# a"m#) to0a,) maa-#m#t p#op+#. U$(a++! t%# "t#t o' )#&#+opm#t "$ to
p,o&")# 5o0+#)-# a) ()#,$ta)"- t%at 0"++ #a1+# p#op+# to *a,,! o(t o
t#*%"*a+ o,-a"/at"oa+ '(*t"o$ mo,# #''#*t"&#+!2 $(*% a$ p,o1+#m $o+&"-2
)#*"$"o ma5"- a) ,#+at"- to p#op+#.
Tainin) ? De!e+o-"ent Distin2tions
Table
Leanin)
Di"ension
Tainin) De!e+o-"ent
>%o No7maa-#,$ Maa-#,$
>%at T#*%"*a+7M#*%a"*a+
Op#,at"o$
T%#o,#t"*a+7Co*#pt(a+
")#a$
>%! Sp#*"'"* 6o1 ,#+at#)
"'o,mat"o
G##,a+ 5o0+#)-#
>%# S%o,t T#,m Lo- T#,m
Aeas of Tainin)
T%# a,#a$ o' t,a""- " 0%"*% t,a""- "$ o''#,#) ma! 1# *+a$$"'"#) "to t%#
'o++o0"- *at#-o,"#$<
? Fno.+ed)e 7 H#,# t%# t,a"## +#a,$ a1o(t a $#t ,(+#$ a) ,#-(+at"o$
a1o(t t%# 6o12 t%# $ta'' a) t%# p,o)(*t$ o, $#,&"*#$ o''#,#) 1! t%#
*ompa!. T%# a"m "$ to ma5# t%# #0 #mp+o!## '(++! a0a,# o' 0%at
-o#$ "$")# a) o(t$")# t%# *ompa!.
? Te23ni2a+ S,i++s : T%# #mp+o!## "$ ta(-%t a $p#*"'"* $5"++ :#.-.
op#,at"- a ma*%"#2 %a)+"- *omp(t#, #t*.; $o t%at %# *a a*8(",#
t%at $5"++ a) *ot,"1(t# m#a"-'(++!.
? So2ia+ S,i++s : T%# #mp+o!## "$ ma)# to +#a, a1o(t %"m a) ot%#,2
)#&#+op a ,"-%t m#ta+ att"t()# to0a,)$ t%# 6o12 *o++#a-(#$ a) t%#
_____________________________________________________________________32
Effectiveness of training and development
*ompa!. T%# p,"*"pa+ 'o*($ "$ o t#a*%"- t%# #mp+o!## %o0 to 1#
a t#am m#m1#, a) -#t a%#a).
? Te23niA8es : T%"$ "&o+&#$ t%# app+"*at"o o' 5o0+#)-# a) $5"++ to
&a,"o($ o7t%# M6o1 $"t(at"o$. I a))"t"o to "mp,o&"- t%# $5"++$ a)
5o0+#)-# o' #mp+o!##$2 t,a""- a"m$ at mo+)"- #mp+o!##
att"t()#$< 0%# a)m""$t#,#) p,op#,+!
A s%ste"ati2 a--oa23 to tainin)
Table
1.Assess"ent 4.I"-+e"entation 5.E!a+8ation
D#t#,m"# t,a""-
##)$.
S#+#*t t,a""- m#t%o)$. Compa,# t,a""-
o(t*om#$ a) *,"t#,"a.
I)#t"'! t,a""-
o16#*t"&#$.
Co)(*t t,a""-.
Tainin) Met3ods( T%#,# a,# t0o 5")$ o' ma" t,a""- m#t%o)$.
? O7t%#76o1 t,a""- m#t%o)$.
? O''7t%#76o1 t,a""- m#t%o)$.
_____________________________________________________________________33
Training Methods
On-The-Job Methods
• Vestibule Trainin
• !""renti#eshi"
Trainin
• $lassroo% Trainin
• &nternshi" Trainin
• Job &nstru#tion
Trainin'J&T()
• $oa#hin and
Mentorin
• Job *otation
O++-The-Job Methods
• ,-aluation o+ Trainin
.rora%s)
a) *ea#tions
b) /earnin
#) Job 0eha-ior
d) Orani1ation
e) 2lti%ate Value
Effectiveness of training and development
Se+e2tion of tainin) "et3ods
T,a""- m#t%o)$ a,# ($(a++! *+a$$"'"#) 1! t%# +o*at"o o' "$t,(*t"o. O t%# 6o1
t,a""- "$ p,o&")#) 0%# t%# 0o,5#,$ a,# ta(-%t ,#+#&at 5o0+#)-#2 $5"++$ a)
a1"+"t"#$ at t%# a*t(a+ 0o,5p+a*#. O''7t%#76o1 t,a""-2 o t%# ot%#, %a)2 ,#8(",#$ t%at
t,a"##$ +#a, at +o*at"o ot%#, t%a t%# ,#a+ 0o,5 $pot. Som# o' t%# 0")#+! ($#)
t,a""- m#t%o)$ a,# +"$t#) 1#+o0<
Vesti&8+e Tainin) : I t%"$ m#t%o)2 a t,a""- *#t#, *a++#) &#$t"1(+# "$ $#t
(p a) a*t(a+ 6o1 *o)"t"o$ a,# )(p+"*at#) o, $"m(+at#) " "t. E?p#,t t,a"#,$
a,# #mp+o!#) to p,o&")# t,a""- 0"t% t%# %#+p o' #8("pm#t a) ma*%"#$2
0%"*% a,# ")#t"*a+ 0"t% t%o$# " ($#) at t%# 0o,5p+a*#.
A--enti2es3i- Tainin) : I t%"$ m#t%o)2 t%#o,#t"*a+ "$t,(*t"o a)
p,a*t"*a+ +#a,"- a,# p,o&")#) to t,a"##$ " t,a""- "$t"t(t#$. I I)"a2 t%#
-o&#,m#t %a$ #$ta1+"$%#) I)($t,"a+ T,a""- I$t"t(t"o$ :ITI; 'o, t%#
p(,po$#. U)#, t%# App,#t"*#$%"p A*t 19F3 #mp+o!#,$ " $p#*"'"#)
")($t,"#$ a,# ,#8(",#) to t,a" t%# p,#$*,"1#) (m1#, o' p#,$o$ "
O)#$"-at#) t,a)#9.
C+assoo" Tainin) : T,a""- "$ p,o&")#) " *ompa! *+a$$,oom$ o, "
#)(*at"oa+ "$t"t(t"o$. L#*t(,#$2 *a$# $t()"#$2 -,o(p )"$*($$"o$2 a) a()"o
&"$(a+ a")$ a,# ($#) to #?p+a" 5o0+#)-# a) $5"++$ to t%# t,a"##$.
C+a$$,oom t,a""- "$ $("ta1+# 'o, t#a*%"- *o*#pt$ a) p,o-,am$. Som#
*ompa"#$ ma"ta" t%#", o0 t,a""- "$t"t(t#$ o, $*%oo+$. Sp#*"a+ t,a""-
*o(,$#$ a,# )#$"-#) #.-.2 maa-#m#t *o(,$# 'o, 'o,#m#2 *omp(t#, *o(,$#
'o, t!p"$t$2 #t*.2
Intens3i- Tainin) : It "$ a 6o"t p,o-,am m# o' t,a""- " 0%"*%
#)(*at"oa+ "$t"t(t"o$ a) 1($"#$$ '",m$ *oop#,at#. S#+#*t#) *a)")at#9$
*a,,! o ,#-(+a, $t()"#$ 'o, t%# p,#$*,"1#) p#,"o). T%#! a+$o 0o,5 " $om#
'a*to,! o, o''"*# to a*8(",# p,a*t"*a+ 5o0+#)-# a) $5"++$. T%"$ m#t%o) %#+p$
_____________________________________________________________________34
Effectiveness of training and development
to p,o&")# a -oo) 1a+a*# 1#t0## t%#o,! a) p,a*t"*#. Ho0#&#,2 "t "&o+&#$
a +o- t"m# )(# to $+o0 p,o*#$$. T%"$ m#t%o) o' t,a""- "$ ($#) "
p,o'#$$"oa+ 0o,5 #.-.2 MBBS2 CA2 IC>A2 Compa! S#*,#ta,"#$2 #t*.
0o& Inst82tion Tainin) (0IT) : T%# JIT "$ a 'o(, $t#p "$t,(*t"oa+ p,o*#$$
"&o+&"- p,#pa,at"o2 p,#$#tat"o2 p#,'o,ma*# t,! (p a) 'o++o0 (p. It "$
($#) p,"ma,"+! to t#a*% 0o,5#,$ %o0 to )o t%#", *(,,#t 6o1$. A t,a"#,2
$(p#,&"$o, o, *o70o,5#, a*t$ a$ a *oa*%. T%# 'o(, $t#p$ a,# a$ 'o++o0$<
a. T%# t,a"## ,#*#"&#$ a o&#,&"#0 o' t%# 6o12 "t$ p(,po$# a) "t$
)#$",#) o(t*om#$2 0"t% a *+#a, 'o*($ o t%# ,#+#&a*# o' t,a""-.
1. T%# t,a"## )#mo$t,at#$ t%# 6o1 to -"&# t%# #mp+o!## a mo)#+ to
*op!. T%# t,a"#, $%o0$ t%# ,"-%t 0a! to )o t%# 6o1.
*. F"a++!2 t%# #mp+o!## )o#$ t%# 6o1 ")#p#)#t+! 0"t%o(t
$(p#,&"$"o.
Coa23in) and Mentoin) : Coa*%"- "$ a o#7o7o# ,#+at"o$%"p 1#t0##
t,a"##$ a) $(p#,&"$o,$ 0%"*% o''#, 0o,5#,$ *ot"(#) -(")a*# a)
'##)1a*5 o %o0 0#++ t%#! a,# %a)+"- t%#", ta$5$. M#to,"- "$ a pa,t"*(+a,
'o,m o' *oa*%"- ($#) 1! #?p#,"#*#) #?#*(t"&#$ to -,oom 6("o,
#mp+o!##$. No,ma++!2 m#to,"- "&o+&#$ t%# o#7o7o# *oa*%"- 'o, a
p#,"o) o' $#&#,a+ !#a,$ (t"+ t%# ")"&")(a+ "$ #&#t(a++! *apa1+# o' ,#p+a*"-
t%# m#to,.
0o& Rotation : T%"$ 5") o' t,a""- "&o+&#$ t%# mo&#m#t o' t,a"## ',om
o# 6o1 to aot%#,2. T%"$ %#+p$ " to %a&# a -##,a+ ()#,$ta)"- o' %o0 t%#
o,-a"/at"o '(*t"o$. Apa,t ',om ,#+#a$"- 1o,#)om2 6o1 ,otat"o a++o0$
0o,5#,$ to 1("+t ,appo,t 0"t% a 0")# ,a-# o' ")"&")(a+$ 0"t%" t%# ,a-# o'
o,-a"/at"o2 'a*"+"tat"- '(t(,# *oop#,at"o amo- )#pa,tm#t$.
Off t3e 0o& Met3ods : U)#, t%"$ m#t%o) o' t,a""-2 t%# t,a"## "$
$#pa,at#) ',om t%# 6o1 $"t(at"o a) %"$ att#t"o "$ 'o*($#) (po +#a,"-
_____________________________________________________________________35
Effectiveness of training and development
t%# mat#,"a+ ,#+at#) to %"$ '(t(,# 6o1 p#,'o,ma*#. S"*# t%# t,a"## "$ ot
)"$t,a*t#) 1! t%# 6o1 ,#8(",#m#t$2 %# *a p+a*# %"$ #t",# *o*#t,at"o o
+#a,"- t%# 6o1 ,at%#, t%a $p#)"- %"$ t"m# " p#,'o,m"- "t.
E!a+8ation of tainin) -o)a" : T%# p,o*#$$ o' t,a""- #&a+(at"o %a$
1## )#'"#) a$ Ga! att#mpt to o1ta" "'o,mat"o o t%# #''#*t$ o' t,a""-
p#,'o,ma*# a) to a$$#$$ t%# &a+(# o' t,a""- " t%# +"-%t o' 1a)
"'o,mat"oL. E&a+(at"o %#+p$ " *ot,o++"- a) *o,,#*t"- t%# t,a""-
p,o-,am. E&a+(at"o o' t,a""- ta5#$ p+a*# at D +#&#+$<
a. Rea2tions( T%# t,a"##$ ,#a*t"o$ to t%# o&#,a++ ($#'(+#$$ o' t%#
t,a""- "*+()"- t%# *o&#,a-# o' t%# top"*$ ma,5 t%# m#t%o) o'
p,#$#tat"o2 t%# t#*%"8(#$ ($#) to *+a,"'! t%"-$2 t%,o0 +"-%t o t%#
#''#*t"&##$$ o' t%# p,o-,am.
&. Leanin)( T,a""- p,o-,am2 t,a"#,9$ a1"+"t! a) t,a"##9$ a1"+"t!
a,# #&a+(at# )o t%# 1a$"$ o' 8(at"t! o' *ot#t +#a,#) a) t"m# "
0%"*% "t "$ +#a,t a) +#a,#,9$ a1"+"t! to ($# o, app+!2 t%# *ot#t %#
+#a,t.
2. 0o& /e3a!io( T%"$ #&a+(at"o "*+()#$ t%# ma#, a) #?t#t to
0%"*% t%# t,a"## %a$ app+"#) %"$ +#a,"- to %"$ 6o1.
d. O)ani*ation( T%"$ #&a+(at"o m#a$(,#$ ($# o' t,a""-2 +#a,"- a)
*%a-# " t%# 6o1 1#%a&"o, o' t%# )#pa,tm#tAo,-a"/at"o " t%# 'o,m
o' "*,#a$# p,o)(*t"&"t!2 8(a+"t!2 mo,a+#2 $a+#$ t(,o&#, a) t%# +"5#.
e. '+ti"ate !a+8e( It "$ t%# m#a$(,#m#t o' (+t"mat# ,#$(+t$ o' t%#
*ot,"1(t"o o' t%# t,a""- p,o-,am to t%# *ompa! -oa+$ +"5#
)#&#+opm#t o' p#,$oa+"t! a) $o*"a+ -oa+$ +"5# ma?"m"/"- $o*"a+
1##'"t$
C$APTER : 9
DATA ANALYSIS AND INTERPRETATION
_____________________________________________________________________36
Effectiveness of training and development
1. Training program improves efficiency
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a,# a$5#) a1o(t 0%#t%#, t%# t,a""- p,o-,am
"mp,o&#$ #''"*"#*!. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$
TABLE Op""o o' t%# #mp+o!##$ o 0%#t%#, t%# t,a""- p,o-,am "mp,o&#$
#''"*"#*!
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## 13 3C
A-,## B0 F0
N#(t,a+ 3 C
D"$a-,## F 13
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
C$I S7'ARE ANALYSIS(
CHI S@UARE TESTATEST OF INDEPENDENCE "$ ($#) 'o, aa+!$"$.
N8++ 3%-ot3esis ($o)( Imp,o&#m#t " #''"*"#*! "$ ")#p#)#t o' t%# t,a""-
p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%# t,a""-
p,o-,am "mp,o&#$ #''"*"#*!.
L#&#+ o' $"-"'"*a*# PDE D#-,##$ o' ',##)om P 71 P D71 P C
Tota+ (m1#, o' ,#$po)#t$ P 13QB0Q3QFQ0 P D0
E?p#*t#) ',#8(#*! :E"; P :Tota+ o o' ,#$po)#t$;Ao o' op""o$ P D0AD P 10
CHI7S@UARE :?3; P R SO"7E";3AE"T
>%#,# O" P O1$#,&#) ',#8(#*!2 E" P E?p#*t#) ',#8(#*!
TA/LE Ca+*(+at"o o' x
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_____________________________________________________________________37
Effectiveness of training and development
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N#(t,a+ 3 10 U FC F.C
D"$a-,## F 10 C 1F 1.F
St,o-+!
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T%# ta1+# &a+(# o' ?3 'o, D#-,## o' F,##)om C2 at DE +#&#+ o' $"-"'"*a*# "$
9.C9
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%!pot%#$"$ "$ ,#6#*t#). So2 "mp,o&#m#t " #''"*"#*! "$ ot ")#p#)#t o' t%#
t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#
t,a""- "mp,o&#$ #''"*"#*!. C3 o(t o' D0 #mp+o!##$ $t()"#) a-,## t%at t,a""-
p,o-,am$ "mp,o&#$ #''"*"#*!. So2 t%# o,-a"/at"o "$ *o)(*t"- t,a""- p,o-,am$
0%"*% "mp,o&# #''"*"#*!.
_____________________________________________________________________38
Effectiveness of training and development
2) Training program improves communication
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a,# a$5#) a1o(t 0%#t%#, t%# t,a""- p,o-,am
"mp,o&#$ *omm("*at"o. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$
TABLE Op""o o' t%# #mp+o!##$ o 0%#t%#, t%# t,a""- p,o-,am "mp,o&#$
*omm("*at"o
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## F 13
A-,## BC FU
N#(t,a+ 1 3
D"$a-,## 9 1U
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
CHI S@UARE ANALYSIS< CHI S@UARE TESTATEST OF INDEPENDENCE
"$ ($#) 'o, aa+!$"$.
N(++ %!pot%#$"$ :Ho;< Imp,o&#m#t " *omm("*at"o "$ ")#p#)#t o' t%#
t,a""- p,o-,am.
A+t#,at"&# %!pot%#$"$ :Ha;< Imp,o&#m#t " *omm("*at"o "$ ot ")#p#)#t
o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,##
t%at t%# t,a""- p,o-,am "mp,o&#$ *omm("*at"o.
L#&#+ o' $"-"'"*a*# PDE D#-,##$ o' ',##)om P 71 P D71 P C
Tota+ (m1#, o' ,#$po)#t$ P FQBCQ1Q9Q0 P D0
E?p#*t#) ',#8(#*!:E
"
;P:Tota+ o o' ,#$po)#t$;Ao o' op""o$PD0AD P 10
CHI7S@UARE :x
2
; P R S:O
"
7E
"
;
3
AE
"
T
>%#,# O
"
P
O1$#,&#) ',#8(#*! E
"
P E?p#*t#) ',#8(#*!.
TABLE Ca+*(+at"o o' x
2
_____________________________________________________________________39
Effectiveness of training and development
O-inion O&se!ed
feA8en2%
:O
"
;
EG-e2ted
feA8en2%
:E
"
;
(O
i
:E
i
) (O
i
:E
i
)
4
(O
i
:E
i
)
4
/E
i
St,o-+!
a-,##
F 10 C 1F 1.F
A-,## BC 10 3C DKF DK.F
N#(t,a+ 1 10 9 U1 U.1
D"$a-,## 9 10 1 1 0.1
St,o-+!
)"$a-,##
0 10 10 100 10
H I(O
i
:E
i
)
4
/E
i
J K MM.6
C$I:S7'ARE ( N
4
) K R S:O
"
7E
"
;
3
AE
"
T P KK.C
T%# *a+*(+at#) x
2
&a+(# "$ KK.C
T%# ta1+# &a+(# o' x
2
'o, D#-,## o' F,##)om C2 at DE +#&#+ o' $"-"'"*a*# "$
9.C9
x
2
*omp(t#) &a+(# P KK.C x
2
ta1+# &a+(# P 9.C9
INTERPRETATION( S"*# x
2
:*omp(t#) &a+(#; V x
2
:Ta1+# &a+(#;2 N(++
%!pot%#$"$ "$ ,#6#*t#). So2 "mp,o&#m#t " *omm("*at"o "$ ot ")#p#)#t o' t%#
t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#
t,a""- p,o-,am "mp,o&#$ *omm("*at"o. >%# t%# 8(#$t"o "$ a$5#) C0 o(t o' D0
#mp+o!##$ '##+ t%at t,a""- p,o-,am$ "mp,o&#$ *omm("*at"o. So2 mo$t o' t%#
#mp+o!##$ a-,## " t%# '",m a-,## t%at t,a""- p,o-,am "mp,o&#$ *omm("*at"o.
_____________________________________________________________________40
Effectiveness of training and development
3. Training program improves efficiency
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a,# a$5#) a1o(t 0%#t%#, t%# t,a""- p,o-,am
"mp,o&#$ p,omot"oa+ a$p#*t$. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$
TABLE Opinion o' t%# #mp+o!##$ o 0%#t%#, t%# t,a""- p,o-,am "mp,o&#$
p,omot"oa+ a$p#*t$
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## B F
A-,## 3D D0
N#(t,a+ F 13
D"$a-,## 1D B0
St,o-+! )"$a-,## 1 3
TOTAL 9= 1==.=
C$I S7'ARE ANALYSIS(
CHI S@UARE TESTATEST OF INDEPENDENCE "$ ($#) 'o, aa+!$"$.
N8++ 3%-ot3esis ($o)( Imp,o&#m#t " p,omot"oa+ a$p#*t$ "$ ")#p#)#t o' t%#
t,a""- p,o-,am.
A+tenate $%-ot3esis ($a)( Imp,o&#m#t " p,omot"o a$p#*t$ "$ ot ")#p#)#t
o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#
t,a""- p,o-,am "mp,o&#$ p,omot"o a$p#*t$.
L#&#+ o' $"-"'"*a*# PDE D#-,##$ o' ',##)om P 71 P D71 P C
Tota+ (m1#, o' ,#$po)#t$ P BQ3DQFQ1DQ1 P D0
E?p#*t#) ',#8(#*!:E
"
;P:Tota+ o o' ,#$po)#t$;Ao o' op""o$P D0AD P 10
CHI7S@UARE :?3; P R S:O"7E";3AE"T
>%#,# O
"
P
O1$#,&#) ',#8(#*!2 E
"
P E?p#*t#) ',#8(#*!
TABLE Ca+*(+at"o o' x
2
_____________________________________________________________________41
Effectiveness of training and development
O-inion O&se!ed
feA8en2%
(O
i
)
EG-e2ted
feA8en2%
(E
i
)
(O
i
:E
i
) (O
i
:E
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)
4
(O
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:E
i
)
4
/E
i
St,o-+!
a-,##
B 10 K C9 C.9
A-,## 3D 10 1D 33D 33.D
N#(t,a+ F 10 C 1F 1.F
D"$a-,## 1D 10 D 3D 3.D
St,o-+!
)"$a-,##
1 10 9 U1 U.1
H I(O
i
:E
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)
4
/E
i
J K 5%#,# O
"
P
O1$#,&#) ',#8(#*!
E
"
P E?p#*t#) ',#8(#*!.
TABLE Ca+*(+at"o o' G4
O-inion O&se!ed
feA8en2%
:O
"
;
EG-e2ted
feA8en2%
:E
"
;
(O
i
:E
i
) (O
i
:E
i
)
4
(O
i
:
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i
)
4
/E
i
St,o-+!
a-,##
1D 10 D 3D 3.D
A-,## 31 10 11 131 13.1
N#(t,a+ 0 10 10 100 10
D"$a-,## C 10 F BF B.F
St,o-+!
)"$a-,##
B 10 K C9 C.9
H I(O
i
:E
i
)
4
/E
i
J K 55.1
C$I:S7'ARE ( N
4
) K R S:O
"
7E
"
;
3
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"
T P BB.1
T%# *a+*(+at#) x
2
&a+(# "$ BB.1
T%# ta1+# &a+(# o' x
2
'o, D#-,## o' F,##)om C2 at DE +#&#+ o' $"-"'"*a*# "$
9.C9
x
2
*omp(t#) &a+(# P BB.12
x
2
ta1+# &a+(# P 9.C9
INTERPRETATION : S"*# x
2
:*omp(t#) &a+(#; V x
2
:Ta1+# &a+(#;2 N(++
%!pot%#$"$ "$ ,#6#*t#). So2 R#a+"/"- $t,#-t%$ a) o&#,*om"- 0#a5#$$ "$ ot
")#p#)#t o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$
a-,## t%at t%# t,a""- p,o-,am #a1+#$ t%#m to ,#a+"/# t%#", $t,#-t%$ a) o&#,*om#
t%# 0#a5#$$#$. BF o(t o' D0 #mp+o!##$ a-,## t%at t%# t,a""- p,o-,am #a1+#$
_____________________________________________________________________60
Effectiveness of training and development
t%#m to ,#a+"/# t%#", $t,#-t%$ a) o&#,*om# t%# 0#a5#$$#$. C o(t o' D0 #mp+o!##$
)"$a-,##2 B o(t o' D0 #mp+o!##$ $t,o-+! )"$a-,## t%at t,a""- p,o-,am #a1+#$
t%#m to ,#a+"/# t%#", $t,#-t%$ a) o&#,*om# t%# 0#a5#$$#$.
_____________________________________________________________________61
Effectiveness of training and development
12. Training program as a !emonstrable effect on te performance of te tas&
an! acievement of organi+ational goals.
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a$5#) 0%#t%#, t%# t,a""- p,o-,am %a$ a
)#mo$t,a1+# #''#*t o t%# p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$.
TABLE Opinion o' t%# #mp+o!##$ o t%# )#mo$t,a1+# #''#*t o' t,a""-
p,o-,am o p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o' o,-a"/at"oa+ -oa+$.
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## B F
A-,## B3 FC
N#(t,a+ 3 C
D"$a-,## 1B 3F
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
C$I S7'ARE ANALYSIS(
CHI S@UARE TESTATEST OF INDEPENDENCE "$ ($#) 'o, aa+!$"$.
N8++ 3%-ot3esis ($o)( p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$ "$ ")#p#)#t o' t%# t,a""- p,o-,am
A+tenate $%-ot3esis ($a)( p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$ "$ ot ")#p#)#t o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#'
t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%# t,a""- p,o-,am %a$ a
)#mo$t,a1+# #''#*t o p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$.
Le!e+ of si)nifi2an2e PDE
_____________________________________________________________________62
Effectiveness of training and development
De)ees of feedo" P 71 P D71 P C
Tota+ n8"&e of es-ondents P BQB3Q3Q1BQ0 P D0
EG-e2ted feA8en2%(E
i
)PTota+ o o' ,#$po)#t$Ao o' op""o$P D0AD P 10
CHI7S@UARE :x
2
; P R S:O
"
7E
"
;
3
AE
"
T
>%#,# O
"
P
O1$#,&#) ',#8(#*!
E
"
P E?p#*t#) ',#8(#*!.
TABLE Ca+*(+at"o o' ?3
O-inion O&se!ed
feA8en2%
:O
"
;
EG-e2ted
feA8en2%
:E
"
;
(O
i
:E
i
) (O
i
:E
i
)
4
(O
i
:
E
i
)
4
/E
i
St,o-+!
a-,##
B 10 K C9 C.9
A-,## B3 10 33 CUC CU.C
N#(t,a+ 3 10 U FC F.C
D"$a-,## 1B 10 B 9 0.9
St,o-+!
)"$a-,##
0 10 10 100 10
H I(O
i
:E
i
)
4
/E
i
J K M=.O
C$I:S7'ARE ( N
4
) K R S:O
"
7E
"
;
3
AE
"
T P K0.F
T%# *a+*(+at#) x
2
&a+(# "$ K0.F
T%# ta1+# &a+(# o' x
2
'o, D#-,## o' F,##)om C2 at DE +#&#+ o' $"-"'"*a*# "$
9.C9
x
2
*omp(t#) &a+(# P K0.F2
x
2
ta1+# &a+(# P 9.C9
INTERPRETATION : S"*# x
2
:*omp(t#) &a+(#; V x
2
:Ta1+# &a+(#;2 N(++
%!pot%#$"$ "$ ,#6#*t#). So2 p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$ "$ ot ")#p#)#t o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#' t%at
_____________________________________________________________________63
Effectiveness of training and development
t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%# t,a""- p,o-,am %a$ a )#mo$t,a1+#
#''#*t o t%# p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o' o,-a"/at"oa+ -oa+$. BD
o(t o' D0 #mp+o!##$ a-,## t%at t%# t,a""- p,o-,am %a$ a )#mo$t,a1+# #''#*t o t%#
p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o' o,-a"/at"oa+ -oa+$. 1D o(t o' D0
#mp+o!##$ )"$a-,## t%at t,a""- p,o-,am a-,## t%at t%# t,a""- p,o-,am %a$ a
)#mo$t,a1+# #''#*t o t%# p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$.
_____________________________________________________________________64
Effectiveness of training and development
13. Tere is muc !ifficulty in applying te training program concepts in !ay to
!ay (or&
T%# 'o++o0"- ta1+# -"&#$ t%# )ata a1o(t op""o o' t%# #mp+o!##$ " app+!"-
t,a""- p,o-,am *o*#pt$ " )a! to )a! 0o,5.
TABLE Op""o o' t%# #mp+o!##$ " app+!"- t,a""- p,o-,am *o*#pt$ " )a!
to )a! 0o,5
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## U 1F
A-,## 3C CU
N#(t,a+ 10 30
D"$a-,## U 1F
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
Ga-3i2a+ Re-esentation : T%#,# "$ )"''"*(+t! " app+!"- t,a""- *o*#pt$ "
)a! to )a! 0o,5
_____________________________________________________________________65
Effectiveness of training and development
INTERPRETATION(
? 1FE o' t%# #mp+o!##$ $t,o-+! a-,## t%at t%#,# "$ )"''"*(+t! " app+!"-
t,a""- *o*#pt$ " )a! to )a! 0o,5.
? CUE o' t%# #mp+o!##$ a-,## t%at t%#,# "$ )"''"*(+t! " app+!"- t,a""-
*o*#pt$ " )a! to )a! 0o,5.
? 1FE o' t%# #mp+o!##$ )"$a-,## t%at t%#,# "$ )"''"*(+t! " app+!"- t,a""-
*o*#pt$ " )a! to )a! 0o,5.
? So2 B3 o(t o' D0 #mp+o!##$ '##+ t%at t%#,# "$ )"''"*(+t! " app+!"- t,a""-
*o*#pt$ " )a! to )a! 0o,5.
_____________________________________________________________________66
Effectiveness of training and development
14. Tere is value a!!ition ,learning- after atten!ing te training program
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a,# a$5#) a1o(t "$ t%#,# a! &a+(# a))"t"o a't#,
att#)"- t%# t,a""- p,o-,am. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$.
TABLE Op""o o' t%# #mp+o!##$ o &a+(# a))"t"o a't#, att#)"- t%# t,a""-
p,o-,am$
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## 13 3C
A-,## 3U DF
N#(t,a+ 3 C
D"$a-,## U 1F
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
C$I S7'ARE ANALYSIS(
CHI S@UARE TESTATEST OF INDEPENDENCE "$ ($#) 'o, aa+!$"$.
N8++ 3%-ot3esis ($o)( &a+(# a))"t"o "$ ")#p#)#t o' t%# t,a""- p,o-,am.
A+tenate $%-ot3esis ($a)( &a+(# a))"t"o "$ ot ")#p#)#t o' t%# t,a""-
p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#,# "$ a &a+(#
a))"t"o a't#, att#)"- t%# t,a""- p,o-,am.
Le!e+ of si)nifi2an2e PDE De)ees of feedo" P 71 P D71 P C
Tota+ n8"&e of es-ondents P 13Q3UQ3QUQ0 P D0
EG-e2ted feA8en2% (E
i
) P :Tota+ o o' ,#$po)#t$;Ao o' op""o$
P D0AD P10
CHI7S@UARE :x
2
; P R S:O
"
7E
"
;
3
AE
"
T
>%#,# O
"
P
O1$#,&#) ',#8(#*! E
"
P E?p#*t#) ',#8(#*!.
_____________________________________________________________________67
Effectiveness of training and development
TABLE Ca+*(+at"o o' x2
O-inion O&se!ed
feA8en2%
:O
"
;
EG-e2ted
feA8en2%
:E
"
;
(O
i
:E
i
) (O
i
:E
i
)
4
(O
i
:
E
i
)
4
/E
i
St,o-+!
a-,##
13 10 3 C 0.C
A-,## 3U 10 1U B3C B3.C
N#(t,a+ 3 10 U FC F.C
D"$a-,## U 10 3 C 0.C
St,o-+!
)"$a-,##
0 10 10 100 10
R S:O
"
7E
"
;
3
AE
"
T P C9.F
C$I:S7'ARE ( N
4
) K R S:O
"
7E
"
;
3
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"
T P C9.F2 T%# *a+*(+at#) x
2
&a+(# "$ C9.F
T%# ta1+# &a+(# o' x
2
'o, D#-,## o' F,##)om C2 at DE +#&#+ o' $"-"'"*a*# "$ 9.C9
x
2
*omp(t#) &a+(# P C9.F x
2
ta1+# &a+(# P 9.C9
INTERPRETATION : S"*# x
2
:*omp(t#) &a+(#; V x
2
:Ta1+# &a+(#;2 N(++
%!pot%#$"$ "$ ,#6#*t#). So2 &a+(# a))"t"o "$ ot ")#p#)#t o' t%# t,a""- p,o-,am
0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#,# "$ a &a+(# a))"t"o
a't#, att#)"- t%# t,a""- p,o-,am. C0 o(t o' D0 #mp+o!##$ '##+ t%at t%#,# "$ a &a+(#
a))"t"o a't#, att#)"- t%# t,a""- p,o-,am. 3 o(t o' D0 #mp+o!##$ a,# #(t,a+ a)
U o(t o' D0 #mp+o!##$ )"$a-,## t%at t%#,# "$ a &a+(# a))"t"o a't#, att#)"- t%#
t,a""- p,o-,am.
_____________________________________________________________________68
Effectiveness of training and development
1". Overall rating of te training an! !evelopment program
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ o' t%# $amp+# $"/# a,# a$5#) a1o(t %o0 m(*%
t%#! a,# $at"$'"#) 0"t% t%# t,a""- a) )#&#+opm#t p,o-,am$ t%at a,# ta5"- p+a*#
" t%# o,-a"/at"o. Emp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$.
TABLE Sat"$'a*t"o +#&#+$ o' t%# #mp+o!##$ o t,a""- a) )#&#+opm#t
p,o-,am$
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
V#,! m(*% $at"$'"#) 3C CU
Sat"$'"#) (pto *#,ta"
#?t#t
3F D3
Not $at"$'"#) 0 0
TOTAL 9= 1==.=
Ga-3i2a+ Re-esentation : O&#,a++ ,at"- o' t%# t,a""- p,o-,am
INTERPRETATION(
_____________________________________________________________________69
Effectiveness of training and development
? CE o' t%# #mp+o!##$ a,# &#,! m(*% $at"$'"#) 0"t% t,a""- p,o-,am$.
? C0E o' t%# #mp+o!##$ a,# $at"$'"#) (p to *#,ta" #?t#t.
? So2 t%# #mp+o!##$ " t%# o,-a"/at"o a,# $at"$'"#) 0"t% t,a""- p,o-,am$
t%at a,# 1#"- *o)(*t#).
_____________________________________________________________________70
Effectiveness of training and development
C$APTER : O
FINDINGS
T%# o16#*t"&# o' t%# t#$t$ *a,,"#) o(t 0a$ to m#a$(,# t%# #''#*t"&##$$ o' t%# t,a""-
p,o-,am$ *o)(*t#) at I'o G#o$o't.
T%# pa,am#t#,$ *o$")#,#) 0%"+# $t()!"- t%# #''#*t"&##$$ a,#< +#a,"-2 T,a$'#,
o' +#a,"- a) R#a*t"o$ o' t%# #mp+o!##$. T%# 8(#$t"oa",# *o&#,#) t%# '",$t t%,##
*,"t#,"a " "t$ $t()! a) t%#! 0#,# a$ 'o++o0$.
? Mo$t o' t%# #mp+o!##$ '##+ t%at t%#,# "$ a &a+(# a))"t"o o att#)"- t%#
t,a""- p,o-,am$.
? H#*#2 C0 o(t o' D0 #mp+o!##$ $t()"#) '##+ t%at t%#,# "$ &a+(# a))"t"o o
att#)"- t%# t,a""- p,o-,am$.
? T%# $t,(*t(,# a) '(*t"o"- o' t%# o,-a"/at"o "$ &#,! t,a)"t"oa+.
? T%#,# "$ ot m(*% o' #mpo0#,m#t -"&# to t%# #mp+o!##$.
? T%# (+t"mat# a(t%o,"t! +"#$ 0"t% t%# H"-%#, Maa-#m#t p#op+#. T%#! $#t
t%# -oa+$ a) )"$$#m"at# to t%# $(1o,)"at#$.
? T%#,# "$ $%o,ta-# o' ma po0#, " t%# H.R. D#pa,tm#t a$ t%#,# a,# o+!
3 #mp+o!##$ " "t. D(# to t%"$2 t%# *ompa! %a$ 1## 'o++o0"- o+)
p#,'o,ma*# App,a"$a+ a) T,a""- N D#&#+opm#t $!$t#m$.
? T%o(-%2 mo$t o' t%# #mp+o!##$ a,# $at"$'"#) 0"t% t%# T,a""- N
D#&#+opm#t a*t"&"t"#$2 t%#,# "$ $t"++ a +ot o' "mp,o&#m#t to 1# )o#.
? T%# Maa-#m#t "$ +#"#t a) 1#+"#&#$ " ma5"- "t$ #mp+o!##$ %app!
a) $at"$'"#) '",$t.
? T%#,# a,# o 0#++ )#'"#) H.R po+"*"#$ a) $!$t#m$.
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Effectiveness of training and development
S'GGESTIONS
A$ p#, m! $t()! o' t%# O,-a"/at"o a) t%# T,a""- N D#&#+opm#t a*t"&"t"#$2 a)
to t%# 1#$t o' m! 5o0+#)-# a) *apa1"+"t!2 I 0o(+) +"5# to ma5# t%# 'o++o0"-
$(--#$t"o$<
? T%#,# $%o(+) 1# a I)(*t"o 'o,m 'o, t%# #0 ,#*,("t$2 0%#,# t%#! *a
#?p,#$$ t%#", $at"$'a*t"oA)"$$at"$'a*t"o "' a!.
? A $#+' A$$#$$m#t T,a""- ##)$ 'o,m $%o(+) 1# "t,o)(*#) 0%#,#" t%#
#mp+o!##$ *a a$$#$$ t%#", t,a""- ##)$.
? T%# #mp+o!##$ 0o(+) +"5# to %a&# mo,# ,#a)"- mat#,"a+ a) -am#$2 t%a
6($t +"$t#"- to t%# +#*t(,#.
? T%#,# $%o(+) a+$o 1# *o($#+"- o' t,a"##$2 0%o *o(+) ot -,a$p t%# top"*
0#++ o, 0%o *o(+) ot "mp+#m#t t%# +#a,"- 0#++.
? F##)1a*5 $%o(+) 1# -"&# )(# p,om"#*# a) $%o(+) 1# ta5# ',om
#&#,!o# a) ot o+! a $#+#*t#) '#0.
? T,a"##$ $%o(+) 1# ,#0a,)#) 'o, 1#tt#, p#,'o,ma*# " a) a't#, t%# T,a""-
p,o-,am$.
? App,a"$a+ $%o(+) 1# *a,,"#) o(t 8(a,t#,+! "$t#a) o' a(a++!.
CONCL'SION
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Effectiveness of training and development
T,a""- %a$ 1#*om# "*,#a$"-+! &"ta+ to t%# $(**#$$ o' mo)#, o,-a"/at"o$. T%#!
o't# *omp#t# o *omp#t#*"#$ M t%# *o,# $#t$ o' 5o0+#)-# a) #?p#,t"$# t%at -"&#
t%#m a #)-# o&#, t%#", *omp#t"to,$. T,a""- p+a!$ a *#t,a+ ,o+# " (,t(,"- a)
$t,#-t%#"- t%#$# *omp#t#*"#$2 a) " t%"$ 0a! %a$ 1#*om# pa,t o' t%# 1a*51o#
o' $t,at#-! "mp+#m#tat"o. I a))"t"o2 ,ap")+! *%a-"- t#*%o+o-"#$ ,#8(",# t%at
#mp+o!##$ *ot"(o($+! %o# t%#", 5o0+#)-#2 $5"++$ a) a1"+"t"#$ :4SA$; to *op#
0"t% #0 p,o*#$$#$ a) $!$t#m$.
Emp+o!##$ T,a""- a) D#&#+opm#t p,o-,am$ t,! to "mp,o&# $5"++$ o, a)) to t%#
#?"$t"- +#&#+ o' 5o0+#)-# $o t%at t%# #mp+o!##$ "$ 1#tt#, #8("pp#) to )o %"$A%#,
p,#$#t 6o1 o, to -#t p,#pa,#) 'o, a %"-%#, po$"t"o 0"t% "*,#a$#) ,#$po$"1"+"t"#$.
Emp+o!## -,o0t% a) )#&#+opm#t $%o(+) 1# $## " t%# *ot#?t o' a #&#,
*%a-"- a) )!am"* #&",om#t.
I'o G#o$o't2 1#"- "to t%# $o't0a,# ")($t,!2 %a$ to ma5# $(,# t%at "t$ #mp+o!##$
a,# 0#++ t,a"#)2 t#*%"*a++! a$ 0#++ a$ " ot%#, a$p#*t$ a+$o2 Emp+o!##$ a$ 0#++ a$
t%# O,-a"/at"o %a$ 1##'"t#) ',om t%#$# p,o-,am$.
F,om t%# $t()! *o)(*t#) o "t$ #''#*t"&##$$2 mo$t o' t%# #mp+o!##$ a,# $at"$'"#)
0"t% t%# t,a""- N )#&#+opm#t a*t"&"t"#$2 t%o(-% t%#,# "$ $t"++ $*op# 'o,
"mp,o&#m#t " "t.
T%"$ 0o,5 %a$ -"&# m# a #,"*%"- #?p#,"#*# a) p,o&")#) m# 0"t% mo,#
"$"-%t$ "to t%# "tt!7-,"tt! o' t%# t,a""- a) )#&#+opm#t a*t"&"t"#$. It %#+p#) m#
to p(t "to ($# t%# ,#+at#) t%#o,! 'o, "t$ '(,t%#, )#&#+opm#t.
F"a++!2 t%"$ p,o6#*t %a$ 1## a &a+(# a))"t"o 'o, m#2 " t#,m$ o' +#a,"- a)
#?po$(,# to t%# &a,"o($ t,a""- a) )#&#+opm#t a$p#*t$ " t%# Compa!.
ANNEP'RE
A ST'DY ON
EFFECTIVENESS OF TRAINING ? DEVELOPMENT
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Effectiveness of training and development
AT
INFO GEOSOFT (INDIA) PRIVATE LIMITED
$YDERA/AD
D#a, S", A Ma)am2
I am Lat%a $t()!"- MBA II !#a, " D#pa,tm#t o' Maa-#m#t St()"#$2 *m
#-"##,"- *o++#-# H!)#,a1a). A$ pa,t o' m! $t()"#$2 I am )o"- m! p,o6#*t at
Co,"o+"$ So't0a,# So+(t"o$.2 o t%# a1o&# $(16#*t.
I ,#8(#$t !o( to $p#) !o(, &a+(a1+# t"m# " '"++"- (p t%# #*+o$#)
8(#$t"oa",# a) ,#t(, at t%# #a,+"#$t. I a$$(,# !o( t%at t%# "'o,mat"o '(,"$%#)
1! !o( 0"++ 1# $t,"*t+! *o'")#t"a+ a) 0"++ 1# ($#) o+! 'o, m! a*a)#m"* p(,po$#.
Co""8ni2ation Addess(
!"#:$
%#&#':$
!%#:$
()!*+,+-!T+O:$
&#.!'T"#T:$
#/.#'+#-#:$
7'ESTIONNAIRE
1. T,a""- p,o-,am "mp,o&#$ #''"*"#*!=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
3. T,a""- p,o-,am "mp,o&#$ *omm("*at"o=
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Effectiveness of training and development
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; St,o-+! )"$a-,##
B. T,a""- p,o-,am "mp,o&#$ p,omot"o a$p#*t$=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
C. T,a""- p,o-,am "mp,o&#$ 1#%a&"o, a) att"t()# o' t%# #mp+o!##$=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
D. T,a""- p,o-,am "mp,o&#$ 6o1 5o0+#)-#=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
F. T,a""- p,o-,am "mp,o&#$ p,o'#$$"oa+ $5"++$=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
K. T%# "t#,a+ t,a"#,$ a,# &#,! #''#*t"&#=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
U. T%# #?t#,a+ t,a"#,$ a,# &#,! #''#*t"&#=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
9. T%# p%!$"*a+ ,#8(",#m#t$ a) 'a*"+"t"#$ p,o&")#) )(,"- t,a""- 0#,# #?*#++#t=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
10. T%# #mp+o!##$ a,# 0#++ "'o,m#) a1o(t t%# -oa+$Ao16#*t"&#$ o' t%# t,a""-
p,o-,am=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
11. T%# t,a""- p,o-,am %a$ %#+p#) !o( to ")#t"'! !o(, $t,#-t%$ a) to o&#,*om#
t%# 0#a5#$$#$=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
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Effectiveness of training and development
13. T,a""- %a$ a )#mo$t,a1+# #''#*t o t%# p#,'o,ma*# o' t%# ta$5 o, t%#
a*%"#&#m#t o' o,-a"/at"o -oa+$=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
1B. T%#,# "$ m(*% )"''"*(+t! " app+!"- t%# t,a""- p,o-,am *o*#pt$ I )a! to )a!
0o,5=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
1C. T%#,# "$ a &a+(# a))"t"o a't#, att#)"- t%# t,a""- p,o-,am=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
1D. O&#,a++ ,at"- o' t%# t,a""- a) )#&#+opm#t p,o-,am=
a; V#,! m(*% $at"$'"#)1; Sat"$'"#) (p to *#,ta" #?t#t *; Not $at"$'"#)
/I/LIOGRAP$Y
/OOFS
? GARY DESSLER :300B;2 H(ma R#$o(,*# Maa-#m#t2 10
t%
E)"t"o2
P#a,$o #)(*at"o2 N#0 D#+%"2 Pa-# N(m1#,< 3UB
_____________________________________________________________________76
Effectiveness of training and development
? BHAS4ARCHATTARGEE :199F;2 H(ma R#$o(,*# Maa-#m#t
Cot#mpo,a,! T#?t2 St#,+"- p(1+"$%#,$2 N#0 D#+%"2 Pa-# N(m1#,AJEET PATTANAYA4 :3001;2 H(ma R#$o(,*# Maa-#m#t2
P,#t"*#7Ha++ O' I)"a P&t Lt)2 N#0 D#+%"2 Pa-# N(m1#,ATHAPPA :3003;2 H(ma R#$o(,*# Maa-#m#t2 Tata M*G,a07
H"++ P(1+"$%"- Compa! Lt)2 Pa-# N(m1#,
Good Prospects
CONTENTS
CONTENTS.........................................................................................1
SYNOPSIS..........................................................................................2
CHAPTER -1.......................................................................................7
INDUSTRY PROFILE............................................................................................. 7
COMPANY PROFILE........................................................................................... 11
CHAPTER – 2....................................................................................19
REVIEW OF LITERATURE....................................................................19
INTRODUCTION................................................................................................. 19
OBJECTIVES OF THE STUDY...............................................................................21
SCOPE OF THE STUDY........................................................................................ 22
LIMITATIONS..................................................................................................... 22
NEED FOR THE STUDY....................................................................................... 22
CHAPTER – 3....................................................................................25
RESEARCH METHODOLOGY................................................................25
CHAPTER -4......................................................................................27
CONCEPTUAL FRAMEWOR...............................................................27
CHAPTER - 5.....................................................................................37
DATA ANALYSIS AND INTERPRETATION..............................................................37
CHAPTER - !.....................................................................................71
FINDINGS.......................................................................................................... 71
SUGGESTIONS................................................................................................... 72
CONCLUSION.................................................................................................... 73
ANNEXURE....................................................................................................... 74
Effectiveness of training and development
SYNOPSIS
TITLE OF THE PROJECT
EFFECTIVENESS OF TRAINING AND DEVELOPMENT at M/s. Info
Geosoft (India) Pi!ate Li"ited# ISO 9001 Compa!# $%dea&ad.
INTROD'CTION TO TRAINING AND DEVELOPMENT(
Compa"#$ %a&# 'o() t%at "&#$tm#t " %(ma *ap"ta+ " t%# 'o,m o' t,a""- a)
)#&#+opm#t !"#+)$ %"-% ,#t(,$. T%# o#$ t%at ,#*o-"/# t%# &a+(# o' t%#",
#mp+o!##$ a) p+a*# a #0 #mp%a$"$ o #)(*at"o a) t,a""- a,# 1#*om"- mo,#
*omp#t"t" $(**#$$'(+2 a) p,o'"ta1+# a$ a ,#$(+t. A**o,)"- to a $t()! *o)(*t#)
o 3003 1! 4o0+#)-# A$$#$$m#t Maa-#m#t2 *ompa"#$ " t%# top 30 p#,*#t
o' t%o$# 0%o $p#) mo#! o t,a""- ,#*#"&# %"-%#, ,#t(,$ " t%# $to*5 ma,5#t.
Som# t,a""- a) )#&#+opm#t p,o-,am$ t#a*% #0 %",#$ to p#,'o,m a $p#*"'"* 6o12
0%"+# ot%#,$ (p)at# t%# $5"++$ a) 5o0+#)-# o' #$ta1+"$%#) #mp+o!##$. Som# o' t%#
mo#! "$ $p#t to p,o&")# t#*%o+o-!7,#+at#) t,a""- t%at t#a*%#$ #mp+o!##$ to
op#,at#2 ma"ta"2 o, ,#pa", #8("pm#t ($#) " t%# 0o,5 p+a*#. T#*%o+o-! t,a""-
"$ ##)#) 'o, 0o,5#,$ " ")($t,"#$ a$ )"&#,$# a$ *o$t,(*t"o2 ma('a*t(,"-2 %#a+t%
a) t,a$po,tat"o. T#*%"*a+ p,o'#$$"oa+$ "*+()# $*"#t"$t$2 a,*%"t#*t$2 #-"##,$2
%#a+t% p,o'#$$"oa+$. B+(#7*o++a, t#*%"*a+ 0o,5#,$ "*+()# m#*%a"*$2 ,#pa", p#op+#
a) t%o$# " p,#*"$"o p,o)(*t"o 6o1$. T#*%o+o-! a$ *o$tat+! *%a-"- a)
t%#,#'o,# 6o1 ,#$po$"1"+"t"#$ a,# *o$tat+! *%a-"-2 ,#8(","- ma! 0o,5#,$ to
(p)at# t%#", $5"++$ o a ,#-(+a, 1a$"$.
Ma! o' to)a!9$ mo$t $(**#$$'(+ *ompa"#$ ,#a+"/# t%at t%#", #mp+o!##$ a,# t%#",
-,#at#$t a$$#t. T%#,#'o,#2 *o,po,at"o$ a,# "*,#a$"-+! "&#$t"- " #)(*at"- t%#",
#mp+o!##$ $o t%at t%#! *a -,o0 a) *%a-# 0"t%" t%# *ompa! a) ma5# "t mo,#
p,o'"ta1+#. T%# ,a-# o' t,a""- oppo,t("t"#$ &a,"#$ *o$")#,a1+# ',om *ompa! to
*ompa! $o2 0%# ,#$#a,*%"- pot#t"a+ #mp+o!#,$2 "t "$ "mpo,tat 'o, 6o1 $##5#,$
0%o *a,# a1o(t t%"$ to "&#$t"-at# t%# +#&#+ a) t!p# o' t,a""- p,o&")#) to
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Effectiveness of training and development
#mp+o!##$. A't#, #mp+o!##$ %a&# 1## $#+#*t#) 'o, &a,"o($ po$"t"o$ " a
o,-a"/at"o2 t,a""- t%#m 'o, $p#*"'"* ta$5$ to 0%"*% t%#! %a&# 1## a$$"-#)
a$$(m#$ -,#at#, "mpo,ta*#.
A**o,)"- to F+"ppo2 t,a""- "$ t%# a*t o' "*,#a$"- t%# 5o0+#)-# a) $5"++$ o' a
#mp+o!## 'o, )o"- a pa,t"*(+a, 6o1. T%# ma6o, o(t*om# o' t,a""- "$ +#a,"-.
T,a""- +#a,$ #0 %a1"t$2 ,#'"#) $5"++$ a) ($#'(+ 5o0+#)-# )(,"- t%# t,a""-
t%at %#+p$ %"m "mp,o&# p#,'o,ma*#.
FEAT'RES OF TRAINING(
? I*,#a$#$ 5o0+#)-# a) $5"++$ 'o, )o"- t%# 6o12
? B,")-#$ t%# -ap 1#t0## 6o1 ##)$ a) #mp+o!## $5"++$2 5o0+#)-# a)
1#%a&"o,2
? Jo1 o,"#t#) p,o*#$$2 &o*at"oa+ " at(,#2
? S%o,t t#,m a*t"&"t! )#$"-#) #$$#t"a++! 'o, op#,at"&#$.
TRAINING NEEDS ASSESSMENT(
T,a""- #''o,t$ m($t a"m at m##t"- t%# ,#8(",#m#t$ o' t%# o,-a"/at"o :+o-
t#,m; a) ")"&")(a+ #mp+o!##$ :$%o,t t#,m;. T%"$ "&o+&#$ '")"- a$0#,$ to
8(#$t"o$ $(*% a$< 0%#t%#, t,a""- "$ ##)#)= I' !#$2 0%#,# "t "$ ##)#)= >%"*%
t,a""- "$ ##)#)= Et*. O*# 0# ")#t"'! t,a""- -ap$ 0"t%" t%# o,-a"/at"o2 "t
1#*om#$ #a$! to )#$"- a app,op,"at# t,a""- p,o-,am. T,a""- ##)$ *a 1#
")#t"'"#) t%,o(-% t%# 'o++o0"- t!p#$ o' aa+!$"$<
a. O)ani*ationa+ Ana+%sis( It "&o+&#$ a $t()! o' t%# #t",# o,-a"/at"o "
t#,m$ o' "t$ o16#*t"&#$2 "t$ ,#$o(,*#$2 t%# (t"+"/at"o o' t%#$# ,#$o(,*#$2 "
o,)#, to a*%"#&# $tat#) o16#*t"&#$ a) "t$ "t#,a*t"o patt#, 0"t%
#&",om#t.
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Effectiveness of training and development
1. Tas, o Ro+e Ana+%sis( T%"$ "$ a )#ta"+#) #?am"at"o o' t%# 6o12 "t$
*ompo#t$2 "t$ &a,"o($ op#,at"o$ a) *o)"t"o$ ()#, 0%"*% "t %a$ to 1#
p#,'o,m#). T%# 'o*($ "$ %#,# o t%# ,o+#$ p+a!#) 1! a ")"&")(a+ a) t%#
t,a""- ##)#) to p#,'o,m $(*% ,o+#$. @(#$t"oa",#$2 "t#,&"#0$2 ,#po,t$2
t#$t$2 o1$#,&at"o$ a) ot%#, m#t%o)$ a,# -##,a++! ($#) to *o++#*t 6o1 ,#+at#)
"'o,mat"o ',om t"m#7to7t"m#. A't#, *o++#*t"- t%# "'o,mat"o2 a
app,op,"at# t,a""- p,o-,am ma! 1# )#$"-#)2 pa!"- att#t"o to<
? P#,'o,ma*# $ta)a,) ,#8(",#) o' #mp+o!##$2
? T%# ta$5$ t%#! %a&# to )"$*%a,-#2
? T%# m#t%o)$ t%#! 0"++ #mp+o! o t%# 6o1 a)
? Ho0 t%#! %a&# +#a,#) $(*% m#t%o)$.
*. Man-o.e ana+%sis( H#,# t%# 'o*($ "$ o ")"&")(a+ " a -"&# 6o1. T%#,#
a,# t%,## "$$(#) to 1# ,#$o+&#) t%,o(-% mapo0#, aa+!$"$. F",$t2 0# t,! to
'") 0%#t%#, p#,'o,ma*# "$ $at"$'a*to,! a) t%# t,a""- "$ ,#8(",#). S#*o)2
0%#t%#, t%# #mp+o!## "$ *apa1+# o' 1#"- t,a"#) a) t%# $p#*"'"* a,#a$ "
0%"*% t,a""- "$ ##)#). F"a++!2 0# ##) to $tat# 0%#t%#, poo,
p#,'o,ma*#$ o t%# 6o1 ##) to 1# ,#p+a*#).
O*# t,a""- ##)$ a,# ")#t"'"#)2 o16#*t"&#$ $%o(+) 1# $#t to 1#-" m##t"- t%#$#
##)$. T,a""- o16#*t"&#$ *a 1# o' t%,## t!p#$. T%# mo$t 1a$"* t,a""- ta5#$ p+a*#
t%,o(-% o,"#tat"o p,o-,am$. T%# $#*o) o' t,a""- o16#*t"&# "$ p,o1+#m $o+&"-.
T%# 'o*($ "$ o $o+&"- a $p#*"'"* p,o1+#m "$t#a) o' p,o&")"- -##,a+ "'o,mat"o
a1o(t a p,o1+#m a,#a. T%# '"a+ o16#*t"&# "$ "o&at"o. H#,# t%# #mp%a$"$ "$ o
*%a-"- t%# m")$#t o' 0o,5#,$2 $(p#,&"$o,$ a) #?#*(t"&#$ 0o,5"- at &a,"o($
+#&#+$.
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Effectiveness of training and development
SELECTION OF TRAINING MET$ODS
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MET$ODOLOGY(
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Effectiveness of training and development
1. Resea23 desi)n
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C$APTER :1
IND'STRY PROFILE
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Effectiveness of training and development
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Effectiveness of training and development
• Data1a$# )#$"-2 St,(*t(,"-2 L"5a-#2 Data
att,"1(t"o a)
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IGIDs 78a+it% Po+i2%
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Effectiveness of training and development
? T#am B("+)"-
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TRAINING ? DEVELOPMENT AT IGI
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t"m#.
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t%# 6o1.
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t,a""-2 "' #*#$$a,!.
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Effectiveness of training and development
a) ,#a)! to ta5# o #m#,-"- *%a++#-#$. It "$ *o)(*t#) at ,#-(+a, "t#,&a+$ 1!
ta5"- t%# %#+p o' o(t$")# *o$(+tat$ 0%o $p#*"a+"/# " a pa,t"*(+a, )#$*,"pt"&#.
Needs Ana+%sis
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t,a"##$ a) t%# 1()-#t.
Met3ods 8sed
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p,#'#,,#) 1! 1ot% t%# t,a"##$ a) t%# t,a"#,$ %#,#.
E!a+8atin) t3e tainin) -o)a"
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Effectiveness of training and development
T%# mo$t *ommo 'o,m o' #&a+(at"- t%# t,a""- p,o-,am "$ t%# '##)1a*5.
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Effectiveness of training and development
C$APTER E 4
REVIEC OF LITERAT'RE
INTROD'CTION
H(ma ,#$o(,*# maa-#m#t :HRM; "$ t%# $t,at#-"* a)
*o%#,#t app,oa*% to t%# maa-#m#t o' a o,-a"/at"o9$ mo$t &a+(#) a$$#t$7t%#
p#op+# 0o,5"- t%#,# 0%o ")"&")(a++! a) *o++#*t"&#+! *ot,"1(t#$ to t%#
a*%"#&#m#t o' t%# o16#*t"&# o' t%# 1($"#$$. T%# t#,m$ G%(ma ,#$o(,*#
maa-#m#tL a) G%(ma ,#$o(,*#L :HR; %a&# +a,-#+! ,#p+a*#) t%# t#,m Gp#,$o#+
maa-#m#tL a$ a )#$*,"pt"o o' t%# p,o*#$$ "&o+&#) " maa-"- p#op+# "
o,-a"/at"o$. H(ma ,#$o(,*# maa-#m#t "$ #&o+&"- ,ap")+!. H(ma ,#$o(,*#
maa-#m#t "$ 1ot% a a*a)#m"* t%#o,! a) a 1($"#$$ p,a*t"*# t%at a)),#$$#$ t%#
t%#o,#t"*a+ a) p,a*t"*a+ t#*%"8(#$ o' maa-"- a 0o,5 'o,*#.
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%(ma a,# ot ma*%"#$< t%#,#'o,# 0# ##) to %a&# a "t#,)"$*"p+"a,! #?am"at"o
o' p#op+# " t%# 0o,5p+a*#. F"#+)$ $(*% a$ p$!*%o+o-!2 $o*"o+o-!2 ")($t,"a+
#-"##,"-2 ")($t,"a+ a) o,-a"/at"oa+ p$!*%o+o-! a) ")($t,"a+ ,#+at"o$ a)
*,"t"*a+ t%#o,"#$ +"5# po$t mo)#,"$m a) po$t $t,(*t(,a+"$m p+! a ma6o, ,o+#.T%#
-oa+ o' %(ma ,#$o(,*# maa-#m#t "$ to %#+p a o,-a"/at"o to m##t $t,at#-"*
-oa+$ 1! att,a*t"-2 a) ma"ta""- #mp+o!##$ a) a+$o to maa-# t%#m #''#*t"&#+!.
T%# 5#! 0o,) "$ G'"tL2 ".#. a HRM app,oa*% $##5$ to #$(,# a '"t 1#t0## t%#
maa-#m#t o' a o,-a"/at"o9$ #mp+o!##$2 a) t%# o&#,a++ $t,at#-"* )",#*t"o o'
t%# *ompa!.
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#&#,! o,-a"/at"o "$ ma)# (p o' p#op+#2 a*8(","- t%#", $#,&"*#2 )#&#+op"- t%#",
$5"++$2 mot"&at"- t%#m to %"-%#, +#&#+$ o' p#,'o,ma*# a) #$(,"- t%at t%#!
*ot"(# to ma"ta" t%#", *omm"tm#t to t%# o,-a"/at"o a,# #$$#t"a+ to a*%"#&"-
o,-a"/at"oa+ o16#*t"&#$. T%"$ "$ t,(#2 ,#-a,)+#$$ o' t%# t!p# o' o,-a"/at"o M
-o&#,m#t2 1($"#$$2 #)(*at"o2 %#a+t%2 ,#*,#at"o o, $o*"a+ a*t"o.
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Effectiveness of training and development
MaBo $R 23a++en)es fa2ed &% t3e Indian o)ani*ation
? Mana)in) Fno.+ed)e Co,es
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t%# p,"*"p+#$ o' maa-#m#t 'o, t%# t,a)"t"oa+ -,o(p. T%"$ 1o"+$ )o0 to %"-%#,
#)(*at"oa+ 8(a+"'"*at"o$2 ta5"- (p ,#$po$"1"+"t"#$ at a +#$$#, a-# a)
#?p#,"#*#2 %"-% 1a,-a""- po0#, )(# to t%# 5o0+#)-# a) $5"++$ " %a)2 %"-%
)#ma) 'o, t%# 5o0+#)-# 0o,5#,$2 a) t#*%o $(a&##$$. T%# *+#a, $%"'t "$ $##
" t#,m$ o' o,-a"/at"o *a,##, *omm"tm#t to ")"&")(a+"/#) *a,##,
maa-#m#t. Maa-"- t%"$ $#t o' p#op+# "$ #$$#t"a+ 'o, t%# -,o0t% o' a!
")($t,! 1(t #$p#*"a++! t%# IT2 BPO$ a) ot%#, 5o0+#)-# 1a$#) $#*to,$.
? Mana)in) Te23no+o)i2a+ C3a++en)es
I #&#,! a,#a o,-a"/at"o$ a,# -#tt"- mo,# a) mo,# t#*%o+o-"*a++! o,"#t#).
T%o(-% "t "$ ot " t%# ma" ,( a't#, t%# ""t"a+ )#1at#$2 p,#pa,"- t%# 0o,5 'o,*#
to a**#pt t#*%o+o-"*a+ *%a-#$ "$ a ma6o, *%a++#-#. ># %a&# $## $#*to,$ +"5#
1a5"- ()#,-o"- ,#&o+(t"oa,! *%a-#$ #a1+#) 1! t#*%o+o-!. It "$ a %(-#
*%a++#-# to 1,"- " IT a) ot%#, t#*%o+o-! a**#pta*# a++ +#&#+$ "
o,-a"/at"o$.
? Co"-eten2e of $R Mana)es
A$ "t "$ mo,# a) mo,# a**#pt#) t%at +ot o' $(**#$$ o' o,-a"/at"o$ )#p#) o
t%# %(ma *ap"ta+2 t%"$ 1o"+$ to ,#*,("t"- t%# 1#$t2 maa-"- t%# 1#$t a)
,#ta""- t%# 1#$t. C+#a,+! HR maa-#,$ %a&# a ,o+# " t%"$ p,o*#$$. O't# "t "$
)"$*($$#) a1o(t +a*5 o' *omp#t#*# o' HR maa-#,$ " ()#,$ta)"- t%#
1($"#$$ "mp#,at"&#. T%#,# "$ o0 a ##) to )#&#+op *omp#t#t HR p,o'#$$"oa+$
0%o a,# $o() " HR maa-#m#t p,a*t"*#$ 0"t% $t,o- 1($"#$$ 5o0+#)-#.
? De!e+o-in) Leades3i-
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Effectiveness of training and development
It "$ 8("t# "t#,#$t"- to ot# t%at t%#,# "$ +#$$ "mpo,ta*# -"&# to )#&#+op"-
+#a)#,$%"p at t%# o,-a"/at"oa+ +#&#+. T%o(-% +#a)#,$%"p "$ )"$*($$#) o 1a$"$ o'
t,a"t$ a) *#,ta" 8(a+"t"#$2 at a o,-a"/at"oa+ +#&#+ "t "$ mo,# 1a$#) o
5o0+#)-#. T%# *%a++#-# "$ to )#&#+op ")"&")(a+$ 0%o %a&# p#,'o,ma*#
pot#t"a+ o 1a$"$ o' pa$t ,#*o,) a) 5o0+#)-# 1a$#) #?p#,t"$# " to 1($"#$$
+#a)#,$ 1! "mpa,t"- t%#m 0"t% t%# #*#$$a,! G$o't $5"++$L.
? Mana)in) C3an)e
B($"#$$ #&",om#t " I)"a "$ &o+at"+#. T%#,# "$ 1oom I t#,m$ o'
oppo,t("t"#$ 1,o(-%t 'o,0a,) 1! -+o1a+"/at"o. Ho0#&#, t%"$ "$ a+$o +#a)"- to
ma! "t#,&#t"o$ " t#,m$ o' ,#$t,(*t(,"-2 t(,a,o()2 m#,-#,$2 )o0$"/"-2
#t*. R#$#a,*% %a$ *+#a,+! $%o0 t%at t%# $(**#$$ o' t%#$# "t#,&#t"o$ "$ %#a&"+!
)#p#)#t o maa-"- t%# p#op+# "$$(#$ " t%# p,o*#$$. HR %a$ a p"&ota+ ,o+# to
p+a! %#,#.
O/0ECTIVES OF T$E ST'DY
? To ")#t"'! a) ()#,$ta) t%# t,a""- '(*t"o at MA$. I'o G#o$o't
:I)"a; P&t. Lt).
? To '") o(t &a,"o($ #''#*t"&##$$ *,"t#,"a o' T,a""- P,o-,am.
? To $t()! "' t%# #?"$t"- t,a""- '(*t"o$ "$ a*%"#&"- "t$ o16#*t"&#$.
? To aa+!/# t%# T,a""- $!$t#m 'o, '(,t%#, )#&#+opm#t.
? To $(--#$t m#a$(,#$ 'o, t%# "mp,o&#m#t o' t%# T,a""- p,o-,am.
SCOPE OF T$E ST'DY
_____________________________________________________________________22
Effectiveness of training and development
T%# t,a""- a) )#&#+opm#t a*t"&"t"#$ 0#,# $t()"#) at MA$. I'o G#o$o't
:I)"a; P&t. Lt).2 C%#,+apa++!2 a) H!)#,a1a). T%# $tat"$t"*a+ t#$t "$ *o'"#)
to t%# #mp+o!##$ o' t%at o''"*#.
LIMITATIONS
? T%# $tat"$t"*a+ $t()! *o&#,#) o+! D0 ,#$po)#t$ o(t o' t%# FD
#mp+o!##$ 0o,5"- at t%# o''"*#. T%#,#'o,#2 '#0 op""o$ ma! %a&# 1##
+#'t (*o&#,#).
? T"m# *o$t,a"t "$ a+$o o# o' t%# +"m"tat"o$.
? Poo+"- "$ )o# " t%# X
2
t#$t
oo+"- "$ )o# 0%# *#++ ',#8(#*! "$ +#$$t%a 10;.
? B#*a($# o' t%# o a&a"+a1"+"t! o' $om# o' t%# #mp+o!##$.
NEED FOR T$E ST'DY
E&#,! o,-a"/at"o 1"- o, $ma++2 p,o)(*t"&# o, o7p,o)(*t" #*oom"* o,
$o*"a+2 o+) o, #0+! #$ta1+"$%#) $%o(+) p,o&")# t,a""- to a++ #mp+o!##$
",,#$p#*t"&# o' t%#", 8(a+"'"*at"o2 $5"++2 $("ta1"+"t! 'o, t%# 6o1 #t*.
Specifically, the need for training arises due to the following reasons
? To mat*% t%# Emp+o!## $p#*"'"*at"o$ 0"t% t%# Jo1 R#8(",#m#t$.
? O,-a"/at"oa+ V"a1"+"t! a) t%# T,a$'o,mat"o p,o*#$$
? T#*%o+o-"*a+ A)&a*#$
? O,-a"/at"oa+ Comp+#?"t!
? H(ma R#+at"o$
? C%a-# " t%# Jo1 A$$"-m#t
The need for training also arises to:
_____________________________________________________________________23
Effectiveness of training and development
? I*,#a$# p,o)(*t"&"t!
? Imp,o&# 8(a+"t! o' t%# p,o)(*t A $#,&"*#.
? H#+p a *ompa! to '(+'"++ "t$ '(t(,# p#,$o#+ ##)$.
? Imp,o&# o,-a"/at"oa+ *+"mat#.
? Imp,o&# %#a+t% a) $a'#t!.
? P,#&#t o1$o+#$*#*#.
? E''#*t t%# p#,$oa+ -,o0t%.
? M""m"/# t%# ,#$"$ta*# to *%a-#.
F"-<
T#*%o+o-"*a+ A)&a*#
O,-a"/at"o *omp+#?"t!
Jo1 R#8(",#m#t$
_____________________________________________________________________24
Imp,o&#) P,o)(*t"&"t!
P,#&#t"o o'
O1$o+#$*#*#
P,#pa,at"o 'o, H"-%#,
L#&#+ Jo1$
Imp,o&#) Mo,a+#
Effectiveness of training and development
H(ma R#+at"o$
Top Maa-#m#t S(ppo,t
L#a,"- p,"*"p+#$
P#,$o#+ F(*t"o$
C$APTER E 5
RESEARC$ MET$ODOLOGY
Resea23 Desi)n
T%# R#$#a,*% D#$"- "$ E?p+o,ato,!2 a$ "t "$ ()#,ta5# to p,"ma,"+! $t()!
t%# #''#*t"&##$$ o' t%# T,a""- a) )"$*o&#, "$"-%t$ "to "t$ 0o,5"- a)
a*t"&"t"#$ " t%# O,-a"/at"o.
Sa"-+e Desi)n
T%# $amp+# $"/# ta5# 0a$ D0 a) t%# t#*%"8(# ($#) 0a$ No P,o1a1"+"t!
Samp+"- T#*%"8(#.
Data Co++e2tion
_____________________________________________________________________25
Effectiveness of training and development
Fo, a! $tat"$t"*a+ #8(",! t%# *o++#*t"o o' )ata o, "'o,mat"o "$ )o#
t%,o(-% p,"*"p+# $o(,*#$ ")#t"*a++! ".#.2 1! p,"ma,! $o(,*#$ a) $#*o)a,! $o(,*#$
o' )ata.
Primary Data:-
P,"ma,! )ata a,# t%o$# 0%"*% a,# *o++#*t#) a ',#$% a) 'o, t%# '",$t
t"m#. P,"ma,! )ata 'o, t%# $t()! "$ *o++#*t#) t%,o(-% 8(#$t"oa",# a)
8(#$t"oa",# "$ ($#) *+o$#) 'o,m.
Secondary Data:-
Mo$t o' t%# )ata ($#) 'o, t%# $t()! "$ $#*o)a,! " at(,# a)
%a$ 1## *o++#*t#) ',om t%# *ompa! a) ',om t%# ,#*o,)$ o' I'o G#o$o't
:I)"a; P&t Lt).
78estionnaie Desi)n
T%#,# a,# a tota+ o' 1D 8(#$t"o$ t%at a"m$ to *o&#, a++ a$p#*t$ o' t%# T,a""- N
D#&#+opm#t a*t"&"t"#$ o' t%# o,-a"/at"o. It "*+()#$ m(+t"p+# *%o"*# 8(#$t"o$
:It#,&a+ S*a+#;.
Data Ana+%sis
T%# $tat"$t"*a+ too+ CHI7S@UARE TESTATEST OF INDEPENDENCE "$ ($#)
'o, aa+!$"$ t%# )ata p#,ta""- to )"''#,#t )"m#$"o$ o' #mp+o!##$. S"mp+#
$tat"$t"*a+ )ata +"5# E a,# ($#) " "t#,p,#tat"o o' )ata ,#$(+t$ a,# "++($t,at#) 1!
m#a$ o' p"# *%a,t$.
_____________________________________________________________________26
Effectiveness of training and development
C$APTER :6
CONCEPT'AL FRAMECORF
DEFINITIONS OF TRAINING
? T%# p,o*#$$ o' p,o&")"- #mp+o!##$ 0"t% $p#*"'"* $5"++$ o, %#+p"- t%o$#
*o,,#*t )#'"*"#*"#$ " t%#", p#,'o,ma*#.
::::: L8is R. Go"e* MeBia#
::::: Da!id / /a+,an.
? T,a""- "$ a p,o*#$$ 0%#,#1! p#op+# a*8(",# *apa1"+"t"#$ to a") " t%#
a*%"#&#m#t o' o,-a"/at"oa+ -oa+$.
::::: Ro&et L Mat3is#
::::: 0o3n $. 0a2,son.
_____________________________________________________________________27
Effectiveness of training and development
? T,a""- "$ a p,o*#$$ to "*,#a$# a #mp+o!##9$ a1"+"t! to p#,'o,m t%,o(-%
+#a,"-2 ($(a++! 1! *%a-"- t%# #mp+o!## att"t()# o, "*,#a$"- %"$ o, %#,
$5"++$ a) 5o0+#)-#.
::::: F. As.at3a--a.
? T%# p,o*#$$ o' t#a*%"- #0 #mp+o!##$2 t%# 1a$"* $5"++$ t%#! ##) to p#,'o,m
t%#", 6o1$.
::::: Ga% Da**+e.
? T,a""- "$ t%# a*t o' "*,#a$"- t%# 5o0+#)-# a) $5"++$ o' a #mp+o!## 'o,
)o"- a pa,t"*(+a, 6o1.
::::: F+i--o.
Intod82tion to Tainin)
GT,a""- "$ $om#t%"- 0# %op# to "t#-,at# "to #&#,!
maa-#,9$ m")$#tL.
De!e+o-"ent
D#&#+opm#t "$ ma"+! *o$")#,#) 'o, t%# #?#*(t"&#$
o, t%# maa-#m#t. So t%# *o*#pt "$ #+a1o,at#) a) )#$*,"1#) a$ ()#, #?#*(t"&# o,
maa-#m#t )#&#+opm#t.
Definitions
_____________________________________________________________________28
Effectiveness of training and development
? Maa-#m#t )#&#+opm#t "$ a $!$t#mat"* p,o*#$$ o' -,o0t% a)
)#&#+opm#t 1! 0%"*% t%# maa-#,$ )#&#+op t%#", a1"+"t"#$ to maa-#. It "$
t%# ,#$(+t o' ot o+! pa,t"*"pat"o " 'o,ma+ *o(,$#$ o' "$t,(*t"o 1(t a+$o o'
a*t(a+ 6o1 #?p#,"#*#.
::::: V S P Rao.
? It "$ a! att#mpt to "mp,o&# *(,,#t o, '(t(,# maa-#m#t p#,'o,ma*# 1!
"mpa,t"- 5o0+#)-#2 *%a-"- att"t()#$2 o, "*,#a$"- $5"++$.
::::: Ga% Da**+e.
Intod82tion to Tainin) and De!e+o-"ent
Compa"#$ %a&# 'o() t%at "&#$tm#t " %(ma *ap"ta+ " t%# 'o,m o' t,a""- a)
)#&#+opm#t !"#+)$ %"-% ,#t(,$. T%# o#$ t%at ,#*o-"/# t%# &a+(# o' t%#",
#mp+o!##$ a) p+a*# a #0 #mp%a$"$ o #)(*at"o a) t,a""- a,# 1#*om"- mo,#
*omp#t"t" $(**#$$'(+2 a) p,o'"ta1+# a$ a ,#$(+t. A**o,)"- to a $t()! *o)(*t#) "
3003 1! 4o0+#)-# A$$#$$m#t Maa-#m#t2 *ompa"#$ " t%# top 30 p#,*#t o'
t%o$# 0%o $p#) mo#! o t,a""- ,#*#"&# %"-%#, ,#t(,$ " t%# $to*5 ma,5#t.
Som# t,a""- a) )#&#+opm#t p,o-,am$ t#a*% #0 %",#$ to p#,'o,m a $p#*"'"* 6o12
0%"+# ot%#,$ (p)at# t%# $5"++$ a) 5o0+#)-# o' #$ta1+"$%#) #mp+o!##$. Som# o' t%#
mo#! "$ $p#t to p,o&")# t#*%o+o-!7,#+at#) t,a""- t%at t#a*%#$ #mp+o!## to
op#,at#2 ma"ta"2 o, ,#pa", #8("pm#t ($#) " t%# 0o,5p+a*#. T#*%o+o-! t,a""- "$
##)#) 'o, 0o,5#,$ " ")($t,"#$ a$ )"&#,$# a$ *o$t,(*t"o2 ma('a*t(,"-2 %#a+t%2
a) t,a$po,tat"o. T#*%"*a+ p,o'#$$"oa+$ "*+()# $*"#t"$t$2 a,*%"t#*t$2 #-"##,$2
a) %#a+t% p,o'#$$"oa+$. B+(#7*o++a, t#*%"*a+ 0o,5#,$ "*+()# m#*%a"*$2 ,#pa",
p#op+#2 a) t%o$# " p,#*"$"o p,o)(*t"o 6o1$. T#*%o+o-! "$ *o$tat+! *%a-"-
_____________________________________________________________________29
Effectiveness of training and development
a) t%#,#'o,# 6o1 ,#$po$"1"+"t"#$ a,# *o$tat+! *%a-"-2 ,#8(","- ma! 0o,5#,$
to (p)at# t%#", $5"++$ o a ,#-(+a, 1a$"$.
Ma! o' to)a!9$ mo$t $(**#$$'(+ *ompa"#$ ,#a+"/# t%at t%#", #mp+o!##$ a,# t%#",
-,#at#$t a$$#t. T%#,#'o,#2 *o,po,at"o$ a,# "*,#a$"-+! "&#$t"- " #)(*at"- t%#",
#mp+o!##$ $o t%at t%#! *a -,o0 a) *%a-# 0"t%" t%# *ompa! a) ma5# "t mo,#
p,o'"ta1+#. T%# ,a-# o' t,a""- oppo,t("t"#$ &a,"#$ *o$")#,a1+! ',om *ompa! to
*ompa! $o2 0%# ,#$#a,*%"- pot#t"a+ #mp+o!#,$2 "t "$ "mpo,tat 'o, 6o1 $##5#,$
0%o *a,# a1o(t t%"$ to "&#$t"-at# t%# +#&#+ a) t!p# o' t,a""- p,o&")#) to
#mp+o!##$.
A't#, #mp+o!##$ %a&# 1## $#+#*t#) 'o, &a,"o($ po$"t"o$ " a o,-a"/at"o2 t,a""-
t%#m 'o, t%# $p#*"'"* ta$5$ to 0%"*% t%#! %a&# 1## a$$"-#) a$$(m#$ -,#at#,
"mpo,ta*#.
A**o,)"- to F+"ppo2 t,a""- "$ t%# a*t o' "*,#a$"- t%# 5o0+#)-# a) $5"++$ o' a
#mp+o!## 'o, )o"- a pa,t"*(+a, 6o1. T%# ma6o, o(t*om# o' t,a""- "$ +#a,"-. A
t,a"## +#a,$ #0 %a1"t$2 ,#'"#) $5"++$ a) ($#'(+ 5o0+#)-# )(,"- t%# t,a""-
t%at %#+p$ %"m "mp,o&# p#,'o,ma*#.
Feat8es of tainin)
? I*,#a$#$ 5o0+#)-# a) $5"++$ 'o, )o"- a 6o1.
? B,")-#$ t%# -ap 1#t0## 6o1 ##)$ a) #mp+o!## $5"++$2 5o0+#)-# a)
1#%a&"o,.
? Jo1 o,"#t#) p,o*#$$2 &o*at"oa+ " at(,#.
? S%o,t t#,m a*t"&"t! )#$"-#) #$$#t"a++! 'o, op#,at"&#$.
$RM AND TRAINING
R#*o-"t"o o' t%# "mpo,ta*# o' t,a""- " ,#*#t !#a,$ %a$ 1## %#a&"+!
"'+(#*#) 1! t%# "t#$"'"*at"o o' o&#,$#a$ *omp#t"t"o a) t%# ,#+at"&# $(**#$$ o'
#*oom"#$ +"5# Japa2 G#,ma! a) S0#)# 0%#,# "&#$tm#t " #mp+o!##
_____________________________________________________________________30
Effectiveness of training and development
)#&#+opm#t "$ *o$")#,a1+! #mp%a$"/#). T#*%o+o-"*a+ )#&#+opm#t$ a)
o,-a"/at"oa+ *%a-# %a&# -,a)(a++! +#) $om# #mp+o!#,$ to t%# ,#a+"/at"o t%at
$(**#$$ ,#+"#$ o t%# $5"++$ a) a1"+"t"#$ o' t%#", #mp+o!##$2 a) t%"$ m#a$
*o$")#,a1+# a) *ot"(o($ "&#$tm#t " t,a""- a) )#&#+opm#t.
T%"$ %a$ a+$o 1## ()#,$*o,#) 1! t%# ,"$# " %(ma ,#$o(,*# maa-#m#t 0"t% "t$
#mp%a$"$ o t%# "mpo,ta*# o' p#op+# a) t%# $5"++$ t%#! po$$#$$ " #%a*"-
o,-a"/at"oa+ #''"*"#*!. S(*% HRM *o*#pt$ a$ O*omm"tm#t9 to t%# *ompa! a)
t%# -,o0t% " t%# O8(a+"t!9 mo&#m#t %a&# +#) $#"o, maa-#m#t t#,m$ to ,#a+"/#
t%# "*,#a$#) "mpo,ta*# o' t,a""-2 #mp+o!## )#&#+opm#t a) +o- t#,m
#)(*at"o. T%#,# %a$ a+$o 1## mo,# ,#*o-"t"o o' t%# ##) to *omp+#m#t t%#
8(a+"t"#$ o' #mp+o!##$ 0"t% t%# ##)$ o' t%# o,-a"/at"o. S(*% *o*#pt$ ,#8(",# ot
o+! *a,#'(+ p+a"- 1(t a -,#at#, #mp%a$"$ o #mp+o!## )#&#+opm#t.
HRD p,o-,am$ a,# *ot"(o($ a) $%ap#) to '"t t%# *(+t(,# *%a-#$ " t%#
o,-a"/at"o " ,#+at"o to t%# ##)$ o' t%# ")"&")(a+. I t%"$ 0a! t,a""- a) HRD
1#*om# too+$ 'o, #''#*t"- *%a-# a) t%# po+"*! ,am"'"*at"o *a 1# 0")# ,a-"-
a) $t,at#-"*. A$ a ,#$(+t t,a""- ta5#$ o a &a,"#t! o' 'o,m$ a) *o&#,$ a m(+t"t()#
o' $(16#*t$.
Tainin) O&Be2ti!es
? To (p-,a)# t%# $5"++$ a) p,#&#t o1$o+#$*#*#.
? To )#&#+op %#a+t%! a) *o$t,(*t"&# att"t()#.
? To p,#pa,# #mp+o!##$ 'o, '(t(,# a$$"-m#t$.
? To m""m"/# op#,at"oa+ #,,o,$.
? To #%a*# #mp+o!## *o'")#*# a) mo,a+#.
? To 1,"- )o0 *o$t$ o' p,o)(*t"o.
? To 1,"- )o0 +a1o, t(, o&#, a) a1$#t##"$m.
Tainin) !s De!e+o-"ent
T,a""- o't# %a$ 1## ,#'#,,#) to a$ t#a*%"- $p#*"'"* $5"++$ a) 1#%a&"o,. T%#
$5"++$ a,# a+mo$t a+0a!$ 1#%a&"o,a+ a$ )"$t"*t ',om *o*#pt(a+ o, "t#++#*t(a+.
_____________________________________________________________________31
Effectiveness of training and development
D#&#+opm#t2 " *ot,a$t2 "$ *o$")#,#) to 1# mo,# -##,a+ t%a t,a""- a) mo,#
o,"#t#) to0a,)$ ")"&")(a+ ##)$ " a))"t"o to o,-a"/at"oa+ ##)$ a) "t "$ mo$t
o't# a"m#) to0a,) maa-#m#t p#op+#. U$(a++! t%# "t#t o' )#&#+opm#t "$ to
p,o&")# 5o0+#)-# a) ()#,$ta)"- t%at 0"++ #a1+# p#op+# to *a,,! o(t o
t#*%"*a+ o,-a"/at"oa+ '(*t"o$ mo,# #''#*t"&#+!2 $(*% a$ p,o1+#m $o+&"-2
)#*"$"o ma5"- a) ,#+at"- to p#op+#.
Tainin) ? De!e+o-"ent Distin2tions
Table
Leanin)
Di"ension
Tainin) De!e+o-"ent
>%o No7maa-#,$ Maa-#,$
>%at T#*%"*a+7M#*%a"*a+
Op#,at"o$
T%#o,#t"*a+7Co*#pt(a+
")#a$
>%! Sp#*"'"* 6o1 ,#+at#)
"'o,mat"o
G##,a+ 5o0+#)-#
>%# S%o,t T#,m Lo- T#,m
Aeas of Tainin)
T%# a,#a$ o' t,a""- " 0%"*% t,a""- "$ o''#,#) ma! 1# *+a$$"'"#) "to t%#
'o++o0"- *at#-o,"#$<
? Fno.+ed)e 7 H#,# t%# t,a"## +#a,$ a1o(t a $#t ,(+#$ a) ,#-(+at"o$
a1o(t t%# 6o12 t%# $ta'' a) t%# p,o)(*t$ o, $#,&"*#$ o''#,#) 1! t%#
*ompa!. T%# a"m "$ to ma5# t%# #0 #mp+o!## '(++! a0a,# o' 0%at
-o#$ "$")# a) o(t$")# t%# *ompa!.
? Te23ni2a+ S,i++s : T%# #mp+o!## "$ ta(-%t a $p#*"'"* $5"++ :#.-.
op#,at"- a ma*%"#2 %a)+"- *omp(t#, #t*.; $o t%at %# *a a*8(",#
t%at $5"++ a) *ot,"1(t# m#a"-'(++!.
? So2ia+ S,i++s : T%# #mp+o!## "$ ma)# to +#a, a1o(t %"m a) ot%#,2
)#&#+op a ,"-%t m#ta+ att"t()# to0a,)$ t%# 6o12 *o++#a-(#$ a) t%#
_____________________________________________________________________32
Effectiveness of training and development
*ompa!. T%# p,"*"pa+ 'o*($ "$ o t#a*%"- t%# #mp+o!## %o0 to 1#
a t#am m#m1#, a) -#t a%#a).
? Te23niA8es : T%"$ "&o+&#$ t%# app+"*at"o o' 5o0+#)-# a) $5"++ to
&a,"o($ o7t%# M6o1 $"t(at"o$. I a))"t"o to "mp,o&"- t%# $5"++$ a)
5o0+#)-# o' #mp+o!##$2 t,a""- a"m$ at mo+)"- #mp+o!##
att"t()#$< 0%# a)m""$t#,#) p,op#,+!
A s%ste"ati2 a--oa23 to tainin)
Table
1.Assess"ent 4.I"-+e"entation 5.E!a+8ation
D#t#,m"# t,a""-
##)$.
S#+#*t t,a""- m#t%o)$. Compa,# t,a""-
o(t*om#$ a) *,"t#,"a.
I)#t"'! t,a""-
o16#*t"&#$.
Co)(*t t,a""-.
Tainin) Met3ods( T%#,# a,# t0o 5")$ o' ma" t,a""- m#t%o)$.
? O7t%#76o1 t,a""- m#t%o)$.
? O''7t%#76o1 t,a""- m#t%o)$.
_____________________________________________________________________33
Training Methods
On-The-Job Methods
• Vestibule Trainin
• !""renti#eshi"
Trainin
• $lassroo% Trainin
• &nternshi" Trainin
• Job &nstru#tion
Trainin'J&T()
• $oa#hin and
Mentorin
• Job *otation
O++-The-Job Methods
• ,-aluation o+ Trainin
.rora%s)
a) *ea#tions
b) /earnin
#) Job 0eha-ior
d) Orani1ation
e) 2lti%ate Value
Effectiveness of training and development
Se+e2tion of tainin) "et3ods
T,a""- m#t%o)$ a,# ($(a++! *+a$$"'"#) 1! t%# +o*at"o o' "$t,(*t"o. O t%# 6o1
t,a""- "$ p,o&")#) 0%# t%# 0o,5#,$ a,# ta(-%t ,#+#&at 5o0+#)-#2 $5"++$ a)
a1"+"t"#$ at t%# a*t(a+ 0o,5p+a*#. O''7t%#76o1 t,a""-2 o t%# ot%#, %a)2 ,#8(",#$ t%at
t,a"##$ +#a, at +o*at"o ot%#, t%a t%# ,#a+ 0o,5 $pot. Som# o' t%# 0")#+! ($#)
t,a""- m#t%o)$ a,# +"$t#) 1#+o0<
Vesti&8+e Tainin) : I t%"$ m#t%o)2 a t,a""- *#t#, *a++#) &#$t"1(+# "$ $#t
(p a) a*t(a+ 6o1 *o)"t"o$ a,# )(p+"*at#) o, $"m(+at#) " "t. E?p#,t t,a"#,$
a,# #mp+o!#) to p,o&")# t,a""- 0"t% t%# %#+p o' #8("pm#t a) ma*%"#$2
0%"*% a,# ")#t"*a+ 0"t% t%o$# " ($#) at t%# 0o,5p+a*#.
A--enti2es3i- Tainin) : I t%"$ m#t%o)2 t%#o,#t"*a+ "$t,(*t"o a)
p,a*t"*a+ +#a,"- a,# p,o&")#) to t,a"##$ " t,a""- "$t"t(t#$. I I)"a2 t%#
-o&#,m#t %a$ #$ta1+"$%#) I)($t,"a+ T,a""- I$t"t(t"o$ :ITI; 'o, t%#
p(,po$#. U)#, t%# App,#t"*#$%"p A*t 19F3 #mp+o!#,$ " $p#*"'"#)
")($t,"#$ a,# ,#8(",#) to t,a" t%# p,#$*,"1#) (m1#, o' p#,$o$ "
O)#$"-at#) t,a)#9.
C+assoo" Tainin) : T,a""- "$ p,o&")#) " *ompa! *+a$$,oom$ o, "
#)(*at"oa+ "$t"t(t"o$. L#*t(,#$2 *a$# $t()"#$2 -,o(p )"$*($$"o$2 a) a()"o
&"$(a+ a")$ a,# ($#) to #?p+a" 5o0+#)-# a) $5"++$ to t%# t,a"##$.
C+a$$,oom t,a""- "$ $("ta1+# 'o, t#a*%"- *o*#pt$ a) p,o-,am$. Som#
*ompa"#$ ma"ta" t%#", o0 t,a""- "$t"t(t#$ o, $*%oo+$. Sp#*"a+ t,a""-
*o(,$#$ a,# )#$"-#) #.-.2 maa-#m#t *o(,$# 'o, 'o,#m#2 *omp(t#, *o(,$#
'o, t!p"$t$2 #t*.2
Intens3i- Tainin) : It "$ a 6o"t p,o-,am m# o' t,a""- " 0%"*%
#)(*at"oa+ "$t"t(t"o$ a) 1($"#$$ '",m$ *oop#,at#. S#+#*t#) *a)")at#9$
*a,,! o ,#-(+a, $t()"#$ 'o, t%# p,#$*,"1#) p#,"o). T%#! a+$o 0o,5 " $om#
'a*to,! o, o''"*# to a*8(",# p,a*t"*a+ 5o0+#)-# a) $5"++$. T%"$ m#t%o) %#+p$
_____________________________________________________________________34
Effectiveness of training and development
to p,o&")# a -oo) 1a+a*# 1#t0## t%#o,! a) p,a*t"*#. Ho0#&#,2 "t "&o+&#$
a +o- t"m# )(# to $+o0 p,o*#$$. T%"$ m#t%o) o' t,a""- "$ ($#) "
p,o'#$$"oa+ 0o,5 #.-.2 MBBS2 CA2 IC>A2 Compa! S#*,#ta,"#$2 #t*.
0o& Inst82tion Tainin) (0IT) : T%# JIT "$ a 'o(, $t#p "$t,(*t"oa+ p,o*#$$
"&o+&"- p,#pa,at"o2 p,#$#tat"o2 p#,'o,ma*# t,! (p a) 'o++o0 (p. It "$
($#) p,"ma,"+! to t#a*% 0o,5#,$ %o0 to )o t%#", *(,,#t 6o1$. A t,a"#,2
$(p#,&"$o, o, *o70o,5#, a*t$ a$ a *oa*%. T%# 'o(, $t#p$ a,# a$ 'o++o0$<
a. T%# t,a"## ,#*#"&#$ a o&#,&"#0 o' t%# 6o12 "t$ p(,po$# a) "t$
)#$",#) o(t*om#$2 0"t% a *+#a, 'o*($ o t%# ,#+#&a*# o' t,a""-.
1. T%# t,a"## )#mo$t,at#$ t%# 6o1 to -"&# t%# #mp+o!## a mo)#+ to
*op!. T%# t,a"#, $%o0$ t%# ,"-%t 0a! to )o t%# 6o1.
*. F"a++!2 t%# #mp+o!## )o#$ t%# 6o1 ")#p#)#t+! 0"t%o(t
$(p#,&"$"o.
Coa23in) and Mentoin) : Coa*%"- "$ a o#7o7o# ,#+at"o$%"p 1#t0##
t,a"##$ a) $(p#,&"$o,$ 0%"*% o''#, 0o,5#,$ *ot"(#) -(")a*# a)
'##)1a*5 o %o0 0#++ t%#! a,# %a)+"- t%#", ta$5$. M#to,"- "$ a pa,t"*(+a,
'o,m o' *oa*%"- ($#) 1! #?p#,"#*#) #?#*(t"&#$ to -,oom 6("o,
#mp+o!##$. No,ma++!2 m#to,"- "&o+&#$ t%# o#7o7o# *oa*%"- 'o, a
p#,"o) o' $#&#,a+ !#a,$ (t"+ t%# ")"&")(a+ "$ #&#t(a++! *apa1+# o' ,#p+a*"-
t%# m#to,.
0o& Rotation : T%"$ 5") o' t,a""- "&o+&#$ t%# mo&#m#t o' t,a"## ',om
o# 6o1 to aot%#,2. T%"$ %#+p$ " to %a&# a -##,a+ ()#,$ta)"- o' %o0 t%#
o,-a"/at"o '(*t"o$. Apa,t ',om ,#+#a$"- 1o,#)om2 6o1 ,otat"o a++o0$
0o,5#,$ to 1("+t ,appo,t 0"t% a 0")# ,a-# o' ")"&")(a+$ 0"t%" t%# ,a-# o'
o,-a"/at"o2 'a*"+"tat"- '(t(,# *oop#,at"o amo- )#pa,tm#t$.
Off t3e 0o& Met3ods : U)#, t%"$ m#t%o) o' t,a""-2 t%# t,a"## "$
$#pa,at#) ',om t%# 6o1 $"t(at"o a) %"$ att#t"o "$ 'o*($#) (po +#a,"-
_____________________________________________________________________35
Effectiveness of training and development
t%# mat#,"a+ ,#+at#) to %"$ '(t(,# 6o1 p#,'o,ma*#. S"*# t%# t,a"## "$ ot
)"$t,a*t#) 1! t%# 6o1 ,#8(",#m#t$2 %# *a p+a*# %"$ #t",# *o*#t,at"o o
+#a,"- t%# 6o1 ,at%#, t%a $p#)"- %"$ t"m# " p#,'o,m"- "t.
E!a+8ation of tainin) -o)a" : T%# p,o*#$$ o' t,a""- #&a+(at"o %a$
1## )#'"#) a$ Ga! att#mpt to o1ta" "'o,mat"o o t%# #''#*t$ o' t,a""-
p#,'o,ma*# a) to a$$#$$ t%# &a+(# o' t,a""- " t%# +"-%t o' 1a)
"'o,mat"oL. E&a+(at"o %#+p$ " *ot,o++"- a) *o,,#*t"- t%# t,a""-
p,o-,am. E&a+(at"o o' t,a""- ta5#$ p+a*# at D +#&#+$<
a. Rea2tions( T%# t,a"##$ ,#a*t"o$ to t%# o&#,a++ ($#'(+#$$ o' t%#
t,a""- "*+()"- t%# *o&#,a-# o' t%# top"*$ ma,5 t%# m#t%o) o'
p,#$#tat"o2 t%# t#*%"8(#$ ($#) to *+a,"'! t%"-$2 t%,o0 +"-%t o t%#
#''#*t"&##$$ o' t%# p,o-,am.
&. Leanin)( T,a""- p,o-,am2 t,a"#,9$ a1"+"t! a) t,a"##9$ a1"+"t!
a,# #&a+(at# )o t%# 1a$"$ o' 8(at"t! o' *ot#t +#a,#) a) t"m# "
0%"*% "t "$ +#a,t a) +#a,#,9$ a1"+"t! to ($# o, app+!2 t%# *ot#t %#
+#a,t.
2. 0o& /e3a!io( T%"$ #&a+(at"o "*+()#$ t%# ma#, a) #?t#t to
0%"*% t%# t,a"## %a$ app+"#) %"$ +#a,"- to %"$ 6o1.
d. O)ani*ation( T%"$ #&a+(at"o m#a$(,#$ ($# o' t,a""-2 +#a,"- a)
*%a-# " t%# 6o1 1#%a&"o, o' t%# )#pa,tm#tAo,-a"/at"o " t%# 'o,m
o' "*,#a$# p,o)(*t"&"t!2 8(a+"t!2 mo,a+#2 $a+#$ t(,o&#, a) t%# +"5#.
e. '+ti"ate !a+8e( It "$ t%# m#a$(,#m#t o' (+t"mat# ,#$(+t$ o' t%#
*ot,"1(t"o o' t%# t,a""- p,o-,am to t%# *ompa! -oa+$ +"5#
)#&#+opm#t o' p#,$oa+"t! a) $o*"a+ -oa+$ +"5# ma?"m"/"- $o*"a+
1##'"t$
C$APTER : 9
DATA ANALYSIS AND INTERPRETATION
_____________________________________________________________________36
Effectiveness of training and development
1. Training program improves efficiency
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a,# a$5#) a1o(t 0%#t%#, t%# t,a""- p,o-,am
"mp,o&#$ #''"*"#*!. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$
TABLE Op""o o' t%# #mp+o!##$ o 0%#t%#, t%# t,a""- p,o-,am "mp,o&#$
#''"*"#*!
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## 13 3C
A-,## B0 F0
N#(t,a+ 3 C
D"$a-,## F 13
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
C$I S7'ARE ANALYSIS(
CHI S@UARE TESTATEST OF INDEPENDENCE "$ ($#) 'o, aa+!$"$.
N8++ 3%-ot3esis ($o)( Imp,o&#m#t " #''"*"#*! "$ ")#p#)#t o' t%# t,a""-
p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%# t,a""-
p,o-,am "mp,o&#$ #''"*"#*!.
L#&#+ o' $"-"'"*a*# PDE D#-,##$ o' ',##)om P 71 P D71 P C
Tota+ (m1#, o' ,#$po)#t$ P 13QB0Q3QFQ0 P D0
E?p#*t#) ',#8(#*! :E"; P :Tota+ o o' ,#$po)#t$;Ao o' op""o$ P D0AD P 10
CHI7S@UARE :?3; P R SO"7E";3AE"T
>%#,# O" P O1$#,&#) ',#8(#*!2 E" P E?p#*t#) ',#8(#*!
TA/LE Ca+*(+at"o o' x
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13 10 3 C 0.C
_____________________________________________________________________37
Effectiveness of training and development
A-,## B0 10 30 C00 C0
N#(t,a+ 3 10 U FC F.C
D"$a-,## F 10 C 1F 1.F
St,o-+!
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0 10 10 100 10
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9.C9
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:*omp(t#) &a+(#; V x
2
:Ta1+# &a+(#;2 N(++
%!pot%#$"$ "$ ,#6#*t#). So2 "mp,o&#m#t " #''"*"#*! "$ ot ")#p#)#t o' t%#
t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#
t,a""- "mp,o&#$ #''"*"#*!. C3 o(t o' D0 #mp+o!##$ $t()"#) a-,## t%at t,a""-
p,o-,am$ "mp,o&#$ #''"*"#*!. So2 t%# o,-a"/at"o "$ *o)(*t"- t,a""- p,o-,am$
0%"*% "mp,o&# #''"*"#*!.
_____________________________________________________________________38
Effectiveness of training and development
2) Training program improves communication
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a,# a$5#) a1o(t 0%#t%#, t%# t,a""- p,o-,am
"mp,o&#$ *omm("*at"o. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$
TABLE Op""o o' t%# #mp+o!##$ o 0%#t%#, t%# t,a""- p,o-,am "mp,o&#$
*omm("*at"o
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## F 13
A-,## BC FU
N#(t,a+ 1 3
D"$a-,## 9 1U
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
CHI S@UARE ANALYSIS< CHI S@UARE TESTATEST OF INDEPENDENCE
"$ ($#) 'o, aa+!$"$.
N(++ %!pot%#$"$ :Ho;< Imp,o&#m#t " *omm("*at"o "$ ")#p#)#t o' t%#
t,a""- p,o-,am.
A+t#,at"&# %!pot%#$"$ :Ha;< Imp,o&#m#t " *omm("*at"o "$ ot ")#p#)#t
o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,##
t%at t%# t,a""- p,o-,am "mp,o&#$ *omm("*at"o.
L#&#+ o' $"-"'"*a*# PDE D#-,##$ o' ',##)om P 71 P D71 P C
Tota+ (m1#, o' ,#$po)#t$ P FQBCQ1Q9Q0 P D0
E?p#*t#) ',#8(#*!:E
"
;P:Tota+ o o' ,#$po)#t$;Ao o' op""o$PD0AD P 10
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_____________________________________________________________________39
Effectiveness of training and development
O-inion O&se!ed
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a-,##
F 10 C 1F 1.F
A-,## BC 10 3C DKF DK.F
N#(t,a+ 1 10 9 U1 U.1
D"$a-,## 9 10 1 1 0.1
St,o-+!
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0 10 10 100 10
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9.C9
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ta1+# &a+(# P 9.C9
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2
:*omp(t#) &a+(#; V x
2
:Ta1+# &a+(#;2 N(++
%!pot%#$"$ "$ ,#6#*t#). So2 "mp,o&#m#t " *omm("*at"o "$ ot ")#p#)#t o' t%#
t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#
t,a""- p,o-,am "mp,o&#$ *omm("*at"o. >%# t%# 8(#$t"o "$ a$5#) C0 o(t o' D0
#mp+o!##$ '##+ t%at t,a""- p,o-,am$ "mp,o&#$ *omm("*at"o. So2 mo$t o' t%#
#mp+o!##$ a-,## " t%# '",m a-,## t%at t,a""- p,o-,am "mp,o&#$ *omm("*at"o.
_____________________________________________________________________40
Effectiveness of training and development
3. Training program improves efficiency
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a,# a$5#) a1o(t 0%#t%#, t%# t,a""- p,o-,am
"mp,o&#$ p,omot"oa+ a$p#*t$. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$
TABLE Opinion o' t%# #mp+o!##$ o 0%#t%#, t%# t,a""- p,o-,am "mp,o&#$
p,omot"oa+ a$p#*t$
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## B F
A-,## 3D D0
N#(t,a+ F 13
D"$a-,## 1D B0
St,o-+! )"$a-,## 1 3
TOTAL 9= 1==.=
C$I S7'ARE ANALYSIS(
CHI S@UARE TESTATEST OF INDEPENDENCE "$ ($#) 'o, aa+!$"$.
N8++ 3%-ot3esis ($o)( Imp,o&#m#t " p,omot"oa+ a$p#*t$ "$ ")#p#)#t o' t%#
t,a""- p,o-,am.
A+tenate $%-ot3esis ($a)( Imp,o&#m#t " p,omot"o a$p#*t$ "$ ot ")#p#)#t
o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#
t,a""- p,o-,am "mp,o&#$ p,omot"o a$p#*t$.
L#&#+ o' $"-"'"*a*# PDE D#-,##$ o' ',##)om P 71 P D71 P C
Tota+ (m1#, o' ,#$po)#t$ P BQ3DQFQ1DQ1 P D0
E?p#*t#) ',#8(#*!:E
"
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CHI7S@UARE :?3; P R S:O"7E";3AE"T
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_____________________________________________________________________41
Effectiveness of training and development
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D"$a-,## C 10 F BF B.F
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")#p#)#t o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$
a-,## t%at t%# t,a""- p,o-,am #a1+#$ t%#m to ,#a+"/# t%#", $t,#-t%$ a) o&#,*om#
t%# 0#a5#$$#$. BF o(t o' D0 #mp+o!##$ a-,## t%at t%# t,a""- p,o-,am #a1+#$
_____________________________________________________________________60
Effectiveness of training and development
t%#m to ,#a+"/# t%#", $t,#-t%$ a) o&#,*om# t%# 0#a5#$$#$. C o(t o' D0 #mp+o!##$
)"$a-,##2 B o(t o' D0 #mp+o!##$ $t,o-+! )"$a-,## t%at t,a""- p,o-,am #a1+#$
t%#m to ,#a+"/# t%#", $t,#-t%$ a) o&#,*om# t%# 0#a5#$$#$.
_____________________________________________________________________61
Effectiveness of training and development
12. Training program as a !emonstrable effect on te performance of te tas&
an! acievement of organi+ational goals.
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a$5#) 0%#t%#, t%# t,a""- p,o-,am %a$ a
)#mo$t,a1+# #''#*t o t%# p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$.
TABLE Opinion o' t%# #mp+o!##$ o t%# )#mo$t,a1+# #''#*t o' t,a""-
p,o-,am o p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o' o,-a"/at"oa+ -oa+$.
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## B F
A-,## B3 FC
N#(t,a+ 3 C
D"$a-,## 1B 3F
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
C$I S7'ARE ANALYSIS(
CHI S@UARE TESTATEST OF INDEPENDENCE "$ ($#) 'o, aa+!$"$.
N8++ 3%-ot3esis ($o)( p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$ "$ ")#p#)#t o' t%# t,a""- p,o-,am
A+tenate $%-ot3esis ($a)( p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$ "$ ot ")#p#)#t o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#'
t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%# t,a""- p,o-,am %a$ a
)#mo$t,a1+# #''#*t o p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$.
Le!e+ of si)nifi2an2e PDE
_____________________________________________________________________62
Effectiveness of training and development
De)ees of feedo" P 71 P D71 P C
Tota+ n8"&e of es-ondents P BQB3Q3Q1BQ0 P D0
EG-e2ted feA8en2%(E
i
)PTota+ o o' ,#$po)#t$Ao o' op""o$P D0AD P 10
CHI7S@UARE :x
2
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3
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>%#,# O
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P
O1$#,&#) ',#8(#*!
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P E?p#*t#) ',#8(#*!.
TABLE Ca+*(+at"o o' ?3
O-inion O&se!ed
feA8en2%
:O
"
;
EG-e2ted
feA8en2%
:E
"
;
(O
i
:E
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) (O
i
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4
(O
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4
/E
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St,o-+!
a-,##
B 10 K C9 C.9
A-,## B3 10 33 CUC CU.C
N#(t,a+ 3 10 U FC F.C
D"$a-,## 1B 10 B 9 0.9
St,o-+!
)"$a-,##
0 10 10 100 10
H I(O
i
:E
i
)
4
/E
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J K M=.O
C$I:S7'ARE ( N
4
) K R S:O
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T P K0.F
T%# *a+*(+at#) x
2
&a+(# "$ K0.F
T%# ta1+# &a+(# o' x
2
'o, D#-,## o' F,##)om C2 at DE +#&#+ o' $"-"'"*a*# "$
9.C9
x
2
*omp(t#) &a+(# P K0.F2
x
2
ta1+# &a+(# P 9.C9
INTERPRETATION : S"*# x
2
:*omp(t#) &a+(#; V x
2
:Ta1+# &a+(#;2 N(++
%!pot%#$"$ "$ ,#6#*t#). So2 p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$ "$ ot ")#p#)#t o' t%# t,a""- p,o-,am 0"t% t%# 1#+"#' t%at
_____________________________________________________________________63
Effectiveness of training and development
t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%# t,a""- p,o-,am %a$ a )#mo$t,a1+#
#''#*t o t%# p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o' o,-a"/at"oa+ -oa+$. BD
o(t o' D0 #mp+o!##$ a-,## t%at t%# t,a""- p,o-,am %a$ a )#mo$t,a1+# #''#*t o t%#
p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o' o,-a"/at"oa+ -oa+$. 1D o(t o' D0
#mp+o!##$ )"$a-,## t%at t,a""- p,o-,am a-,## t%at t%# t,a""- p,o-,am %a$ a
)#mo$t,a1+# #''#*t o t%# p#,'o,ma*# o' t%# ta$5 a) a*%"#&#m#t o'
o,-a"/at"oa+ -oa+$.
_____________________________________________________________________64
Effectiveness of training and development
13. Tere is muc !ifficulty in applying te training program concepts in !ay to
!ay (or&
T%# 'o++o0"- ta1+# -"&#$ t%# )ata a1o(t op""o o' t%# #mp+o!##$ " app+!"-
t,a""- p,o-,am *o*#pt$ " )a! to )a! 0o,5.
TABLE Op""o o' t%# #mp+o!##$ " app+!"- t,a""- p,o-,am *o*#pt$ " )a!
to )a! 0o,5
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## U 1F
A-,## 3C CU
N#(t,a+ 10 30
D"$a-,## U 1F
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
Ga-3i2a+ Re-esentation : T%#,# "$ )"''"*(+t! " app+!"- t,a""- *o*#pt$ "
)a! to )a! 0o,5
_____________________________________________________________________65
Effectiveness of training and development
INTERPRETATION(
? 1FE o' t%# #mp+o!##$ $t,o-+! a-,## t%at t%#,# "$ )"''"*(+t! " app+!"-
t,a""- *o*#pt$ " )a! to )a! 0o,5.
? CUE o' t%# #mp+o!##$ a-,## t%at t%#,# "$ )"''"*(+t! " app+!"- t,a""-
*o*#pt$ " )a! to )a! 0o,5.
? 1FE o' t%# #mp+o!##$ )"$a-,## t%at t%#,# "$ )"''"*(+t! " app+!"- t,a""-
*o*#pt$ " )a! to )a! 0o,5.
? So2 B3 o(t o' D0 #mp+o!##$ '##+ t%at t%#,# "$ )"''"*(+t! " app+!"- t,a""-
*o*#pt$ " )a! to )a! 0o,5.
_____________________________________________________________________66
Effectiveness of training and development
14. Tere is value a!!ition ,learning- after atten!ing te training program
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ a,# a$5#) a1o(t "$ t%#,# a! &a+(# a))"t"o a't#,
att#)"- t%# t,a""- p,o-,am. T%# #mp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$.
TABLE Op""o o' t%# #mp+o!##$ o &a+(# a))"t"o a't#, att#)"- t%# t,a""-
p,o-,am$
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
St,o-+! a-,## 13 3C
A-,## 3U DF
N#(t,a+ 3 C
D"$a-,## U 1F
St,o-+! )"$a-,## 0 0
TOTAL 9= 1==.=
C$I S7'ARE ANALYSIS(
CHI S@UARE TESTATEST OF INDEPENDENCE "$ ($#) 'o, aa+!$"$.
N8++ 3%-ot3esis ($o)( &a+(# a))"t"o "$ ")#p#)#t o' t%# t,a""- p,o-,am.
A+tenate $%-ot3esis ($a)( &a+(# a))"t"o "$ ot ")#p#)#t o' t%# t,a""-
p,o-,am 0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#,# "$ a &a+(#
a))"t"o a't#, att#)"- t%# t,a""- p,o-,am.
Le!e+ of si)nifi2an2e PDE De)ees of feedo" P 71 P D71 P C
Tota+ n8"&e of es-ondents P 13Q3UQ3QUQ0 P D0
EG-e2ted feA8en2% (E
i
) P :Tota+ o o' ,#$po)#t$;Ao o' op""o$
P D0AD P10
CHI7S@UARE :x
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"
P E?p#*t#) ',#8(#*!.
_____________________________________________________________________67
Effectiveness of training and development
TABLE Ca+*(+at"o o' x2
O-inion O&se!ed
feA8en2%
:O
"
;
EG-e2ted
feA8en2%
:E
"
;
(O
i
:E
i
) (O
i
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i
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4
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4
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i
St,o-+!
a-,##
13 10 3 C 0.C
A-,## 3U 10 1U B3C B3.C
N#(t,a+ 3 10 U FC F.C
D"$a-,## U 10 3 C 0.C
St,o-+!
)"$a-,##
0 10 10 100 10
R S:O
"
7E
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;
3
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T P C9.F
C$I:S7'ARE ( N
4
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T P C9.F2 T%# *a+*(+at#) x
2
&a+(# "$ C9.F
T%# ta1+# &a+(# o' x
2
'o, D#-,## o' F,##)om C2 at DE +#&#+ o' $"-"'"*a*# "$ 9.C9
x
2
*omp(t#) &a+(# P C9.F x
2
ta1+# &a+(# P 9.C9
INTERPRETATION : S"*# x
2
:*omp(t#) &a+(#; V x
2
:Ta1+# &a+(#;2 N(++
%!pot%#$"$ "$ ,#6#*t#). So2 &a+(# a))"t"o "$ ot ")#p#)#t o' t%# t,a""- p,o-,am
0"t% t%# 1#+"#' t%at t%# (m1#,$ o' ,#$po)#t$ a-,## t%at t%#,# "$ a &a+(# a))"t"o
a't#, att#)"- t%# t,a""- p,o-,am. C0 o(t o' D0 #mp+o!##$ '##+ t%at t%#,# "$ a &a+(#
a))"t"o a't#, att#)"- t%# t,a""- p,o-,am. 3 o(t o' D0 #mp+o!##$ a,# #(t,a+ a)
U o(t o' D0 #mp+o!##$ )"$a-,## t%at t%#,# "$ a &a+(# a))"t"o a't#, att#)"- t%#
t,a""- p,o-,am.
_____________________________________________________________________68
Effectiveness of training and development
1". Overall rating of te training an! !evelopment program
I t%# a1o&# 8(#$t"o t%# #mp+o!##$ o' t%# $amp+# $"/# a,# a$5#) a1o(t %o0 m(*%
t%#! a,# $at"$'"#) 0"t% t%# t,a""- a) )#&#+opm#t p,o-,am$ t%at a,# ta5"- p+a*#
" t%# o,-a"/at"o. Emp+o!##9$ op""o$ a,# ta1(+at#) a$ 'o++o0$.
TABLE Sat"$'a*t"o +#&#+$ o' t%# #mp+o!##$ o t,a""- a) )#&#+opm#t
p,o-,am$
O-inion of t3e
es-ondents
No. of es-ondents Pe2enta)e
V#,! m(*% $at"$'"#) 3C CU
Sat"$'"#) (pto *#,ta"
#?t#t
3F D3
Not $at"$'"#) 0 0
TOTAL 9= 1==.=
Ga-3i2a+ Re-esentation : O&#,a++ ,at"- o' t%# t,a""- p,o-,am
INTERPRETATION(
_____________________________________________________________________69
Effectiveness of training and development
? CE o' t%# #mp+o!##$ a,# &#,! m(*% $at"$'"#) 0"t% t,a""- p,o-,am$.
? C0E o' t%# #mp+o!##$ a,# $at"$'"#) (p to *#,ta" #?t#t.
? So2 t%# #mp+o!##$ " t%# o,-a"/at"o a,# $at"$'"#) 0"t% t,a""- p,o-,am$
t%at a,# 1#"- *o)(*t#).
_____________________________________________________________________70
Effectiveness of training and development
C$APTER : O
FINDINGS
T%# o16#*t"&# o' t%# t#$t$ *a,,"#) o(t 0a$ to m#a$(,# t%# #''#*t"&##$$ o' t%# t,a""-
p,o-,am$ *o)(*t#) at I'o G#o$o't.
T%# pa,am#t#,$ *o$")#,#) 0%"+# $t()!"- t%# #''#*t"&##$$ a,#< +#a,"-2 T,a$'#,
o' +#a,"- a) R#a*t"o$ o' t%# #mp+o!##$. T%# 8(#$t"oa",# *o&#,#) t%# '",$t t%,##
*,"t#,"a " "t$ $t()! a) t%#! 0#,# a$ 'o++o0$.
? Mo$t o' t%# #mp+o!##$ '##+ t%at t%#,# "$ a &a+(# a))"t"o o att#)"- t%#
t,a""- p,o-,am$.
? H#*#2 C0 o(t o' D0 #mp+o!##$ $t()"#) '##+ t%at t%#,# "$ &a+(# a))"t"o o
att#)"- t%# t,a""- p,o-,am$.
? T%# $t,(*t(,# a) '(*t"o"- o' t%# o,-a"/at"o "$ &#,! t,a)"t"oa+.
? T%#,# "$ ot m(*% o' #mpo0#,m#t -"&# to t%# #mp+o!##$.
? T%# (+t"mat# a(t%o,"t! +"#$ 0"t% t%# H"-%#, Maa-#m#t p#op+#. T%#! $#t
t%# -oa+$ a) )"$$#m"at# to t%# $(1o,)"at#$.
? T%#,# "$ $%o,ta-# o' ma po0#, " t%# H.R. D#pa,tm#t a$ t%#,# a,# o+!
3 #mp+o!##$ " "t. D(# to t%"$2 t%# *ompa! %a$ 1## 'o++o0"- o+)
p#,'o,ma*# App,a"$a+ a) T,a""- N D#&#+opm#t $!$t#m$.
? T%o(-%2 mo$t o' t%# #mp+o!##$ a,# $at"$'"#) 0"t% t%# T,a""- N
D#&#+opm#t a*t"&"t"#$2 t%#,# "$ $t"++ a +ot o' "mp,o&#m#t to 1# )o#.
? T%# Maa-#m#t "$ +#"#t a) 1#+"#&#$ " ma5"- "t$ #mp+o!##$ %app!
a) $at"$'"#) '",$t.
? T%#,# a,# o 0#++ )#'"#) H.R po+"*"#$ a) $!$t#m$.
_____________________________________________________________________71
Effectiveness of training and development
S'GGESTIONS
A$ p#, m! $t()! o' t%# O,-a"/at"o a) t%# T,a""- N D#&#+opm#t a*t"&"t"#$2 a)
to t%# 1#$t o' m! 5o0+#)-# a) *apa1"+"t!2 I 0o(+) +"5# to ma5# t%# 'o++o0"-
$(--#$t"o$<
? T%#,# $%o(+) 1# a I)(*t"o 'o,m 'o, t%# #0 ,#*,("t$2 0%#,# t%#! *a
#?p,#$$ t%#", $at"$'a*t"oA)"$$at"$'a*t"o "' a!.
? A $#+' A$$#$$m#t T,a""- ##)$ 'o,m $%o(+) 1# "t,o)(*#) 0%#,#" t%#
#mp+o!##$ *a a$$#$$ t%#", t,a""- ##)$.
? T%# #mp+o!##$ 0o(+) +"5# to %a&# mo,# ,#a)"- mat#,"a+ a) -am#$2 t%a
6($t +"$t#"- to t%# +#*t(,#.
? T%#,# $%o(+) a+$o 1# *o($#+"- o' t,a"##$2 0%o *o(+) ot -,a$p t%# top"*
0#++ o, 0%o *o(+) ot "mp+#m#t t%# +#a,"- 0#++.
? F##)1a*5 $%o(+) 1# -"&# )(# p,om"#*# a) $%o(+) 1# ta5# ',om
#&#,!o# a) ot o+! a $#+#*t#) '#0.
? T,a"##$ $%o(+) 1# ,#0a,)#) 'o, 1#tt#, p#,'o,ma*# " a) a't#, t%# T,a""-
p,o-,am$.
? App,a"$a+ $%o(+) 1# *a,,"#) o(t 8(a,t#,+! "$t#a) o' a(a++!.
CONCL'SION
_____________________________________________________________________72
Effectiveness of training and development
T,a""- %a$ 1#*om# "*,#a$"-+! &"ta+ to t%# $(**#$$ o' mo)#, o,-a"/at"o$. T%#!
o't# *omp#t# o *omp#t#*"#$ M t%# *o,# $#t$ o' 5o0+#)-# a) #?p#,t"$# t%at -"&#
t%#m a #)-# o&#, t%#", *omp#t"to,$. T,a""- p+a!$ a *#t,a+ ,o+# " (,t(,"- a)
$t,#-t%#"- t%#$# *omp#t#*"#$2 a) " t%"$ 0a! %a$ 1#*om# pa,t o' t%# 1a*51o#
o' $t,at#-! "mp+#m#tat"o. I a))"t"o2 ,ap")+! *%a-"- t#*%o+o-"#$ ,#8(",# t%at
#mp+o!##$ *ot"(o($+! %o# t%#", 5o0+#)-#2 $5"++$ a) a1"+"t"#$ :4SA$; to *op#
0"t% #0 p,o*#$$#$ a) $!$t#m$.
Emp+o!##$ T,a""- a) D#&#+opm#t p,o-,am$ t,! to "mp,o&# $5"++$ o, a)) to t%#
#?"$t"- +#&#+ o' 5o0+#)-# $o t%at t%# #mp+o!##$ "$ 1#tt#, #8("pp#) to )o %"$A%#,
p,#$#t 6o1 o, to -#t p,#pa,#) 'o, a %"-%#, po$"t"o 0"t% "*,#a$#) ,#$po$"1"+"t"#$.
Emp+o!## -,o0t% a) )#&#+opm#t $%o(+) 1# $## " t%# *ot#?t o' a #&#,
*%a-"- a) )!am"* #&",om#t.
I'o G#o$o't2 1#"- "to t%# $o't0a,# ")($t,!2 %a$ to ma5# $(,# t%at "t$ #mp+o!##$
a,# 0#++ t,a"#)2 t#*%"*a++! a$ 0#++ a$ " ot%#, a$p#*t$ a+$o2 Emp+o!##$ a$ 0#++ a$
t%# O,-a"/at"o %a$ 1##'"t#) ',om t%#$# p,o-,am$.
F,om t%# $t()! *o)(*t#) o "t$ #''#*t"&##$$2 mo$t o' t%# #mp+o!##$ a,# $at"$'"#)
0"t% t%# t,a""- N )#&#+opm#t a*t"&"t"#$2 t%o(-% t%#,# "$ $t"++ $*op# 'o,
"mp,o&#m#t " "t.
T%"$ 0o,5 %a$ -"&# m# a #,"*%"- #?p#,"#*# a) p,o&")#) m# 0"t% mo,#
"$"-%t$ "to t%# "tt!7-,"tt! o' t%# t,a""- a) )#&#+opm#t a*t"&"t"#$. It %#+p#) m#
to p(t "to ($# t%# ,#+at#) t%#o,! 'o, "t$ '(,t%#, )#&#+opm#t.
F"a++!2 t%"$ p,o6#*t %a$ 1## a &a+(# a))"t"o 'o, m#2 " t#,m$ o' +#a,"- a)
#?po$(,# to t%# &a,"o($ t,a""- a) )#&#+opm#t a$p#*t$ " t%# Compa!.
ANNEP'RE
A ST'DY ON
EFFECTIVENESS OF TRAINING ? DEVELOPMENT
_____________________________________________________________________73
Effectiveness of training and development
AT
INFO GEOSOFT (INDIA) PRIVATE LIMITED
$YDERA/AD
D#a, S", A Ma)am2
I am Lat%a $t()!"- MBA II !#a, " D#pa,tm#t o' Maa-#m#t St()"#$2 *m
#-"##,"- *o++#-# H!)#,a1a). A$ pa,t o' m! $t()"#$2 I am )o"- m! p,o6#*t at
Co,"o+"$ So't0a,# So+(t"o$.2 o t%# a1o&# $(16#*t.
I ,#8(#$t !o( to $p#) !o(, &a+(a1+# t"m# " '"++"- (p t%# #*+o$#)
8(#$t"oa",# a) ,#t(, at t%# #a,+"#$t. I a$$(,# !o( t%at t%# "'o,mat"o '(,"$%#)
1! !o( 0"++ 1# $t,"*t+! *o'")#t"a+ a) 0"++ 1# ($#) o+! 'o, m! a*a)#m"* p(,po$#.
Co""8ni2ation Addess(
!"#:$
%#&#':$
!%#:$
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&#.!'T"#T:$
#/.#'+#-#:$
7'ESTIONNAIRE
1. T,a""- p,o-,am "mp,o&#$ #''"*"#*!=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
3. T,a""- p,o-,am "mp,o&#$ *omm("*at"o=
_____________________________________________________________________74
Effectiveness of training and development
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; St,o-+! )"$a-,##
B. T,a""- p,o-,am "mp,o&#$ p,omot"o a$p#*t$=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
C. T,a""- p,o-,am "mp,o&#$ 1#%a&"o, a) att"t()# o' t%# #mp+o!##$=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
D. T,a""- p,o-,am "mp,o&#$ 6o1 5o0+#)-#=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
F. T,a""- p,o-,am "mp,o&#$ p,o'#$$"oa+ $5"++$=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
K. T%# "t#,a+ t,a"#,$ a,# &#,! #''#*t"&#=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
U. T%# #?t#,a+ t,a"#,$ a,# &#,! #''#*t"&#=
a; St,o-+! a-,## 1; A-,## *; #(t,a+ ); D"$a-,## #; $t,o-+! )"$a-,##
9. T%# p%!$"*a+ ,#8(",#m#t$ a) 'a*"+"t"#$ p,o&")#) )(,"- t,a""- 0#,# #?*#++#t=
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_____________________________________________________________________75
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