how bout refering Peter druckers books.. on Management /: responsibilities & sumthing .. dont remember the name.. wil let u knw by evening.. he hs good case studies in his books.....
Hey vovan, as you mentioned you could not find any document regarding your topic, well i am going to provide you the presentation which would help in making your project. BTW, TQM involves the system and procedure which is used to maintain the quality of manufactured products.