The Ultimate Guide To Dropshipping

Description
The phrase dropshipping evokes a wide array of responses.

THE ULTI MATE GUI DE TO
DROPSHIPPING
This is the most
detailed and
thorough guide to
dropshipping you’ll
find anywhere.
What’s in this guide?
The phrase “dropshipping” evokes a wide
array of responses. Some believe it’s a great
way to get started with ecommerce. Others
immediately discount it, having heard about
too many dropshipping related scams and
promise-the-moon information products. With
so many rumors and so much misinformation
foating around, it’s hard to know what to
believe — which is why we wrote this guide.
This is the most detailed and thorough guide
to dropshipping you’ll fnd anywhere. No
scams or sales pitches here — just the
honest truth, written by folks who have used
dropshipping to create large, successful
ecommerce businesses. We won’t be telling
you what we think might work, we’ll tell you
what we know will work based on real-world experience.
This guide will teach you everything you need to know to get your own
dropshipping business of the ground while avoiding the costly mistakes that
can kill new dropshipping ventures. We’ll discuss everything from dropshipping
basics to operating a dropshipping business and dealing with some of the
problems that arise.
The Ultimate Guide to Dropshipping 1
Dropshipping is a retail fulfllment method where a store doesn't keep the
products it sells in stock. Instead, when a store sells a product, it purchases the
item from a third party and has it shipped directly to the customer. As a result,
the merchant never sees or handles the product.
The biggest diference between dropshipping and the standard retail model is
that the selling merchant doesn't stock or own inventory. Instead, the merchant
purchases inventory as needed from a third party – usually a wholesaler or
manufacturer – to fulfll orders.
This unique model has a number of benefts and drawbacks:
Benef Benefits its
LESS C LESS CAPIT APITAL IS REQUIRED AL IS REQUIRED – Probably the biggest advantage to dropshipping
is that it's possible to launch an ecommerce store without having to invest
thousands of dollars in inventory up front. Traditionally, retailers have had to tie
up huge amounts of capital purchasing inventory.
With the dropshipping model, you don't have to purchase a product unless you
already made the sale and have been paid by the customer. Without major up-
front inventory investments, it's possible to start a successful dropshipping
business with very little money.
EAS EASY T Y TO GET S O GET STTAR ARTED TED – Running an ecommerce business is much easier
when you don't have to deal with physical products. With dropshipping, you
don't have to worry about:
Understanding Dropshipping
2 The Ultimate Guide to Dropshipping
• Managing or paying for a warehouse
• Packing and shipping your orders
• Tracking inventory for accounting reasons
• Handling returns and inbound shipments
• Continually ordering products and managing stock level
LLOOW O W OVERHEAD VERHEAD – Because you don't have to deal with purchasing inventory
or managing a warehouse, your overhead expenses are quite low. In fact, many
successful dropshipping businesses are run from a home ofce with a laptop for
less than $100 per month. As you grow, these expenses will likely increase but
will still be low compared to those of traditional brick-and-mortar businesses.
FLEXIBLE L FLEXIBLE LOC OCATION ATION – A dropshipping business can be run from just about
anywhere with an internet connection. As long as you can communicate with
suppliers and customers easily, you can run and manage your business.
WIDE SELECTION OF PRODUCT WIDE SELECTION OF PRODUCTSS – Because you don't have to pre-purchase
the items you sell, you can ofer an array of products to your potential
customers. If suppliers stock an item, you can list if for sale on your website at no
additional cost.
EAS EASY T Y TO SC O SCALE ALE – With a traditional business, if you receive three times as
much business you'll usually need to do three times as much work. By
leveraging dropshipping suppliers, most of the work to process additional
orders will be borne by the suppliers, allowing you to expand with fewer
growing pains and less incremental work. Sales growth will always bring
additional work – especially related to customer service – but business that
utilize dropshipping scale particularly well relative to traditional ecommerce
businesses.
All these benefts make dropshipping a very attractive model to both beginning
and established merchants. Unfortunately, dropshipping isn't all roses and
rainbows. All this convenience and fexibility comes at a price.
Disad Disadvvan antages tages
LLOOW MARGINS W MARGINS – Low margins are the biggest disadvantage to operating in a
highly competitive dropshipping niche. Because it's so easy to get started – and
the overhead costs are so minimal – many merchants will set up shop and sell
items at rock-bottom prices in an attempt to grow revenue. They've invested so
The Ultimate Guide to Dropshipping 3
little in getting the business started so they can aford to operate on minuscule
margins.
True, these merchants often have low-quality websites and poor (if any)
customer service. But that won't stop customers from comparing their prices to
yours. This increase in cutthroat competition will quickly destroy the proft
margin in a niche. Fortunately, you can do a lot to mitigate this problem by
selecting a niche that's well suited for dropshipping. We'll discuss this more in
Chapter 4.
INVENT INVENTOR ORY ISSUES Y ISSUES – If you stock all your own items, it's relatively simple to
keep track of which items are in and out of stock. But when you're sourcing from
multiple warehouses, which are also fulflling orders for other merchants,
inventory changes on a daily basis. While there are ways you can better sync
your store's inventory with your suppliers', these solutions don't always work
seamlessly, and suppliers don't always support the technology required.
SHIPPING COMPLEXITIES SHIPPING COMPLEXITIES – If you work with multiple suppliers – as most drop
shippers do – the products on your website will be sourced through a number
of diferent drop shippers. This complicates your shipping costs.
Let's say a customer places an order for three items, all of which are available
only from separate suppliers. You'll incur three separate shipping charges for
sending each item to the customer, but it's probably not wise to pass this charge
along to the customer, as they'll think you're grossly overcharging for shipping!
And even if you did want to pass these charges along, automating these
calculations can be difcult.
SUPPLIER ERRORS SUPPLIER ERRORS – Have you ever been blamed for something that wasn't
your fault, but you had to accept responsibility for the mistake anyway?
Even the best dropshipping suppliers make mistakes fulflling orders – mistakes
for which you have to take responsibility and apologize. And mediocre and low-
quality suppliers will cause endless frustration with missing items, botched
shipments and low-quality packing, which can damage your business's
reputation.
4 The Ultimate Guide to Dropshipping
Is It W Is It Worth It? orth It?
As we initially warned, dropshipping isn't a perfect, stress-free way to build a
successful business. The model has some defnite advantages but comes with a
number of built-in complexities and problems you'll need to be able to address.
We'll be examining these problems – and how to best address them – in future
chapters. The good news is that with some careful planning and consideration,
most of these problems can be resolved and need not prevent you from
building a thriving, proftable dropshipping business.
The Ultimate Guide to Dropshipping 5
“Supply chain” is a fancy term describing the path a product takes to go from
conception through manufacturing and fnally into the hands of a customer. If we
were talking with hard-core supplier chain gurus, they'd insist a product's supply
chain reaches all the way to the mining of the materials (like oil and rubber) used
to manufacture an item. But that’s a little intense.
For the purposes of this guide, we don't need to get quite that detailed. You
simply need to understand the three most applicable players that make up the
dropshipping supply chain: manufacturers, wholesalers and retailers.
So here we go:
MANUF MANUFACTURERS ACTURERS – Manufacturers create the product and most do not sell
directly to the public. Instead, they sell in bulk to wholesalers and retailers.
Buying directly from the manufacturer is the cheapest way to purchase products
for resale, but most have minimum purchase requirements you'll need to meet.
You'll also need to stock and then re-ship the products when selling them to
customers. For these reasons, it's often easier to buy directly from a wholesaler.
WHOLES WHOLESALERS ALERS – Wholesalers buy products in bulk from manufacturers, mark
them up slightly and then sell them to retailers for resale to the public. If they do
have purchasing minimums, they're generally much lower than those required
by a manufacturer.
Wholesalers will usually stock products from dozens – if not hundreds – of
manufacturers and tend to operate in a specifc industry or niche. Most are
strictly wholesaler operators, meaning they sell only to retailers and not directly
to the general public.
The Supply Chain & Fulfllment
Process
6 The Ultimate Guide to Dropshipping
RET RETAILERS AILERS – A retailer is anyone who sells products directly to the public at a
markup. If you run a business that fulflls your orders via dropshipping suppliers,
you're a retailer.
Dropshippin Dropshipping Is a Service g Is a Service,,
NNot a Role ot a Role
You'll notice that “dropshipper” isn't one of the players listed in the supply chain.
Why? Because any of the three – manufacturer, wholesaler or retailer – can act
as a drop shipper!
If a manufacturer is willing to ship its products directly to your customer, it is
“dropshipping” on your behalf. Similarly, a retail merchant can ofer to dropship,
although its pricing won't be as competitive as a wholesaler's because it isn't
buying directly from the manufacturer.
Just because someone claims to be a “dropshipper” does not mean you're
getting wholesale pricing. It simply means the company will ship products on
your behalf. To get the best pricing, you want to make sure you're working
directly with a legitimate wholesaler or manufacturer, a topic we'll be covering in-
depth in the next chapter.
Dropshippin Dropshipping in Action: g in Action:
The Order Process The Order Process
Now that you understand the players involved, let's take a look at how a drop
shipped order gets processed. To illustrate, we'll follow an order placed with our
theoretical store, Phone Outlet, an online merchant that specializes in
accessories for smart phones. Phone Outlet dropships all of its products directly
from a wholesaler we'll call Wholesale Accessories.
Here's a sample of how the entire ordering process might look:
The Ultimate Guide to Dropshipping 7
Step 1 – Customer Places Order With Phone Outlet
Mr. Allen needs a case for his new smartphone and
places an order via Phone Outlet's online store. Once
the order is approved, a few things happen:
• Phone Outlet and Mr. Allen get an email confrmation
(likely identical) of the new order that is automatically
generated by the store software.
• Mr. Allen's payment is captured during the checkout process and will be
automatically deposited into Phone Outlet's bank account.
Step 2 – Phone Accessory Outlet Places the Order With Its
Supplier
This step is usually as simple as Phone Outlet forwarding
the email order confrmation to a sales representative at
Wholesale Accessories. Wholesale Accessories has
Phone Outlet's credit card on fle and will bill it for the
wholesale price of the goods, including any shipping or
processing fees.
NO NOTE: TE: Some sophisticated dropshippers will support automatic XML (a
common format for inventory fles) order uploading or the ability to place the
order manually online, but email is the most common way to place orders with
dropshipping suppliers because it's universal and easy to use.
Step 3 – Wholesale Accessories Ships the Order
Assuming the item is in stock and the wholesaler was
able to successfully charge Phone Outlet's card,
Wholesale Accessories will box up the order and ship it
directly to the customer. Though the shipment comes
from Wholesale Accessories, Phone Outlet's name and
address will appear on the return address label and its
logo will appear on the invoice and packing slip. Once
the shipment has been fnalized, Wholesale Accessories will email an invoice
and a tracking number to Phone Outlet.
8 The Ultimate Guide to Dropshipping
NO NOTE: TE: The turnaround time on dropshipped orders is often faster than you'd
think. Most quality suppliers will be able to get an order out the door in a few
hours, allowing merchants to advertise same-day shipping even when they are
using a dropshipping supplier.
Step 4 – Phone Outlet Alerts the Customer of Shipment
Once the tracking number is received, Phone Outlet will
send the tracking information to the customer, likely using
an email interface that's built in to the online store
interface. With the order shipped, the payment collected
and the customer notifed, the order and fulfllment
process is complete. Phone Outlet's proft (or loss) is the
diference between what it charged Mr. Allen and what it
paid Wholesale Accessories.
Dropshippers Are In Dropshippers Are Invisible visible
Despite its critical role in the ordering and fulfllment process, the dropshipper is
completely invisible to the end customer. When the package is received, only
Phone Outlet's return address and logo will be on the shipment. If Mr. Allen's
receives the wrong case, he would contact Phone Outlet, which would then
coordinate behind the scenes with Wholesale Accessories to get the right item
sent out.
The dropshipping wholesaler doesn't exist to the end customer. Its sole
responsibility is to stock and ship products. Everything else – marketing, website
development, customer service, etc. – is the responsibility of the merchant.
The Ultimate Guide to Dropshipping 9
Before searching for suppliers, it's critical to know how to diferentiate between
legitimate wholesale suppliers and retail stores posing as wholesale suppliers. A
true wholesaler buys directly from the manufacturer and will usually be able to
ofer you signifcantly better pricing.
Ho How to Spot F w to Spot Fak akee
Dropshippin Dropshipping Wholesalers g Wholesalers
Depending on where you're searching, you'll likely come across a large number
of “fake” wholesalers. Unfortunately legitimate wholesalers are traditionally poor
at marketing and tend to be harder to fnd. This results in the non-genuine
wholesalers – usually just middle men – appearing more frequently in your
searches, so you'll want to be cautious.
The following tactics will help you discern whether a wholesale supplier is
legitimate:
THEY W THEY WANT ONGOING FEES ANT ONGOING FEES – Real wholesalers
don't charge their customers a monthly fee for
the privilege of doing business and ordering from
them. If a supplier asks for a monthly membership
or service fee, it's likely not legitimate.
It's important to diferentiate here between suppliers and supplier directories.
Supplier directories (which we'll discuss shortly) are directories of wholesale
suppliers organized by product types or market and screened to ensure the
suppliers are legitimate. Most directories will charge a fee – either one time or
ongoing – so you shouldn't take this as a sign the directory itself is illegitimate.
Finding and Working With Suppliers
10 The Ultimate Guide to Dropshipping
THEY SELL T THEY SELL TO THE PUBLIC O THE PUBLIC – To get genuine
wholesale pricing you'll need to apply for a
wholesale account, prove you're a legitimate
business and be approved before placing your
frst order. Any wholesale supplier that ofers
products to the general public at “wholesale
prices” is just a retailer ofering items at infated prices.
But here are some legitimate dropshipping fees you’ll likely encounter:
PER-ORDER FEES PER-ORDER FEES – Many dropshippers will
charge a per-order drop hipping fee that can
range from $2 to $5 or more, depending on the
size and complexity of the items being shipped.
This is standard in the industry, as the costs of
packing and shipping individual orders are much
higher than shipping a bulk order.
MINIMUM ORDER SIZES MINIMUM ORDER SIZES – Some wholesalers will
have a minimum initial order size, which is the
lowest amount you have to purchase for your frst
order. They do this in order to flter out window-
shopping merchants that will waste their time with
questions and small orders but won't translate
into meaningful business.
If you're dropshipping, this could cause some complications. For example, what
do you do if a supplier has a $500 minimum order, but your average order size
is around $100? You don't want to pre-order $500 of product just for the
privilege of opening a dropshipping account.
In this situation, it's best to ofer to pre-pay the supplier $500 to build a credit
with them to apply against your drop shipping orders. This allows you to meet
the supplier's minimum purchase requirement (as you're committing to buy at
least $500 in product) without having to place a single large order without any
corresponding customer orders.
The Ultimate Guide to Dropshipping 11
Fin Findin ding Wholesale Suppliers g Wholesale Suppliers
Now that you can spot a fraud from the real deal, it's time to start searching for
suppliers! You can use a number of diferent strategies, some more efective
than others. The methods below are listed in order of efectiveness and
preference, with our favorite methods listed frst:
Contact the Manufacturer
This is our favorite way to easily locate legitimate wholesale suppliers. If you
know the product(s) you want to sell, call the manufacturer and ask for a list of its
wholesale distributors. You can then contact these wholesalers to see if they
dropship and inquire about setting up an account.
Since most wholesalers carry products from a variety of manufacturers, this
strategy will allow you to quickly source a selection of products within the niche
you're exploring. After making a couple of calls to the leading manufacturers in a
niche, you'll quickly be able to identify the leading wholesalers in that market.
Search Using Google
Using Google to fnd high-quality suppliers may seem obvious, but there are a
few rules to keep in mind:
1. YYOU HAVE T OU HAVE TO SEARCH EXTENSIVEL O SEARCH EXTENSIVELYY – Wholesalers are terrible at
marketing and promotion, and they're defnitely not going to top the search
results for “wholesale suppliers for product X.” This means you'll likely have
to dig through LOTS of search results – possibly hundreds – to fnd the
wholesaler's website listed way down at #65.
2. DON'T JUDGE B DON'T JUDGE BY THE WEBSITE Y THE WEBSITE – Wholesalers are also notorious for
having poorly designed '90s-style websites. So while a quality site may
indicate a good supplier in some cases, many legitimate wholesalers have
cringe-worthy homepages. Don't let the poor design scare you of.
3. USE L USE LOOTTS OF MODIFIERS S OF MODIFIERS – Wholesalers aren't doing extensive SEO to
ensure you fnd their websites, so you might need to try various search
queries. Don't stop at just “[product] wholesaler.” Try using modifers such as
“distributor,” “reseller,” “bulk,” “warehouse” and “supplier.”
12 The Ultimate Guide to Dropshipping
Order From the Competition
If you're having a hard time locating a supplier, you can always use the old
order-from-the-competition trick. Here's how it works: Find a competitor you
think is dropshipping and place a small order with that company. When you
receive the package, Google the return address to fnd out who the original
shipper was. In some cases, it will be a supplier you can contact.
This is a tactic we've heard discussed by others but haven't used ourselves. And
if you haven't been able to fnd a supplier using the other techniques discussed
above, there might be a good reason (i.e., the market is too small, there's not
enough demand to justify a supplier, etc.). So keep this technique in mind, but
don't rely too heavily on it.
Attend a Trade Show
A trade show allows you to connect with all the major manufacturers and
wholesalers in a niche. It's a great way to make contacts and research your
products and suppliers all in one spot. This only works if you've already selected
your niche and/or product, and it isn't feasible for everyone. But if you have the
time and money to attend, it's a great way to get to know the manufactures and
suppliers in a market.
Directories
One of the most common questions aspiring ecommerce entrepreneurs ask is:
Should I pay for a supplier directory?
A supplier directory is a database of suppliers that's organized by market, niche
or product. Many directories employ some sort of screening process to ensure
the suppliers listed are genuine wholesalers. Most are run by for-proft
companies who charge a fee for access to their directory.
While membership directories can be helpful, especially for brainstorming ideas,
they are by no means necessary. If you already know the product or niche you
want to sell, you should be able to fnd the major suppliers in your market with a
bit of digging and the techniques discussed above. Plus, once you start your
business you likely won't need to revisit the directory unless you need to fnd
suppliers for other products.
The Ultimate Guide to Dropshipping 13
That said, supplier directories are a convenient way to quickly search for and/or
browse a large number of suppliers in one place and are great for brainstorming
ideas for products to sell or niches to enter. If you're short on time and are willing
to spend the money, they can be a helpful tool.
There are a number of diferent supplier directories, and a comprehensive
review of all of them is beyond the scope of this guide. Instead, we've
highlighted some of the most well-known supplier directories online. Please
note we are not endorsing any of these directories, we’re simply providing you
with some options.
Worldwide Brandshttp://www.worldwidebrands.com/
Quick Stats:
• Established 1999
• Thousands of wholesalers
• Over 10 million products
• Price: $299 for a lifetime membership
Worldwide Brands is one of the oldest and best-known supplier
directories. It advertises that it only includes suppliers that meet a set of
guidelines to ensure legitimate, quality wholesalers.
We've used the directory in the past to fnd legitimate wholesalers and to
brainstorm niche ideas – and found it useful. Though the directory is
missing some suppliers we've worked with, it does include a large
collection of legitimate wholesalers. If you want lifetime access to a quality
directory and are comfortable with a larger one-time payment, Worldwide
Brands is a safe bet.
14 The Ultimate Guide to Dropshipping
SaleHoohttp://www.salehoo.com/
Quick Stats:
• Established 2005
• Over 8,000 suppliers
• Price: $67 per year
The SaleHoo supplier directory lists more than 8,000 bulk-purchase and
dropshipping suppliers, and seems to cater heavily to merchants on eBay,
and Amazon.
Although we've never used SaleHoo to source products, its $67 annual
price is one of the most compelling values among supplier directories and
includes a 60-day money-back guarantee. If you're comfortable paying an
annual membership – or only need to use a directory temporarily -
SaleHoo might be worth a look.
Dobahttp://www.doba.com/
Quick Stats:
• Established 2002
• 165 suppliers
• Over 1.5 million products
• Price: $60 per month
The Ultimate Guide to Dropshipping 15
Instead of simply listing suppliers, Doba's service integrates with
dropshippers (hence why they only have 165 suppliers) allowing you to
place orders with multiple warehouses using its centralized interface.
Membership also includes a Push-to-Marketplace tool that automates the
process of listing items on eBay.
Doba's centralized system ofers more convenience then the other
directories which is why we imagine the $60 / month fee is signifcantly
higher than other prices. If you place a high value on convenience and can
fnd the products you want among their suppliers, Doba's interface may be
worth the cost.
However, if you can identify quality suppliers on your own and don't mind
working with them directly, you'll be able to save around $700 / year. If
there are only a few key suppliers in your niche – reducing the number of
parties you have to coordinate with – this may be the way to go.
Wholesale Centralhttp://www.wholesalecentral.com/
Quick Stats:
• Established 1996
• 1,400 suppliers
• 740,000 products
• Price: free
Unlike many other directories, there's no charge to search Wholesale
Central for suppliers because it charges suppliers a fee to be listed and
also displays ads on their site. They also claim to review and screen all
suppliers to ensure they are legitimate and trustworthy.
16 The Ultimate Guide to Dropshipping
It's difcult to argue with free, and there's no harm in browsing the listings
at Wholesale Central, but you'll need to be a bit more discriminating. A
number of the suppliers we found appeared to be retailers selling to the
public at “wholesale” prices – not something a supplier would do when
ofering real wholesale pricing. So while we're sure there are genuine
wholesale opportunities listed, you may want to be a little more thorough
with your due diligence.
Alright, so you've found a number of solid suppliers and are ready to move
forward – great! But before you start contacting companies, you'll want to have
all your ducks in a row.
YYOU NEED T OU NEED TO BE LEG O BE LEGAL AL – As we mentioned earlier, most legitimate
wholesalers will require proof that you're a legal business before allowing you to
apply for an account. Most wholesalers only reveal their pricing to approved
customers, so you'll need to be legally incorporated before you'll get to see the
kind of pricing you'll receive.
Bottom line? Make sure you're legally incorporated before contacting suppliers!
If you're only looking to ask a few basic questions (“Do you drop ship?” “Do you
carry brand X?”), you won't need to provide any documentation. But don't
expect to launch without having your business properly set up. We'll talk more
about setting up your business in Chapter 5.
Before You Contact Suppliers
The Ultimate Guide to Dropshipping 17
UNDERS UNDERSTTAND HO AND HOW Y W YOU APPEAR OU APPEAR – Wholesalers are constantly bombarded by
people with “great business plans” who pepper them with questions, take up a
lot time and then never order anything. So if you're launching a new business,
be aware that many suppliers aren't going to go out of their way to help you get
started.
Most will be happy to set you up with a dropshipping account if they ofer it. But
don't ask for discount pricing or spend hours tying up their sales representatives
on the phone before you've made a single sale. It will quickly earn you a bad
reputation and hurt your relationship with the supplier.
If you do need to make special requests (say, trying to convince a supplier to
dropship when it normally doesn't), you need to build credibility. Be defnitive
about your business plans (“We ARE launching this site on January 20) instead
of using faky rhetoric (“I'm thinking about maybe launching a business sometime
soon”). And be sure to communicate any professional successes you've had in
the past – especially with sales and marketing – that will help you with your new
venture.
You need to convince suppliers that the inconvenience of accommodating your
special request(s) will pay of down the road when you become successful and
start bringing them a ton of business.
DON'T BE AFRAID OF THE PHONE DON'T BE AFRAID OF THE PHONE – One of the biggest fears people have
when it comes to suppliers is simply picking up the phone and making the call.
For many, this is a paralyzing prospect. You might be able to send emails for
some issues, but more often than not you'll need to pick up the phone to get the
information you need.
The good news is that it's not as scary as you might think. Suppliers are
accustomed to having people call them, including newbie entrepreneurs. You're
likely to get someone who's friendly and more than happy to answer your
questions. Here’s a tip that will help you, simply write out your questions ahead
of time. It's amazing how much easier it is to make the call when you've got a list
of pre-written questions to ask.
Ho How to Fin w to Find Good Suppliers d Good Suppliers
Like most things in life, suppliers are not all created equally. In the world of
dropshipping – where the supplier is such a critical part of your fulfllment
18 The Ultimate Guide to Dropshipping
process – it's even more important to make sure you're working with top-notch
players.
Great suppliers tend to have many of the following 6 attributes:
EXPER EXPERT S T STTAFF AND INDUS AFF AND INDUSTR TRY FOCUS Y FOCUS – Top-notch suppliers
have knowledgeable sales representatives who really know the
industry and their product lines. Being able to call a representative
with questions is invaluable, especially if you're launching a store
in a niche you're not overly familiar with.
DEDIC DEDICATED SUPPOR ATED SUPPORT REPRESENT T REPRESENTATIVES ATIVES – Quality
dropshippers should assign you an individual sales representative
responsible for taking care of you and any issues you have. We've
dealt with wholesalers that don't assign specifc representatives
and we hate it. Problems take a lot longer to resolve, and we
usually have to nag people to take care of an issue. Having a
single supplier contact who's responsible for solving your issues is
really important.
INVES INVESTED IN TECHNOL TED IN TECHNOLOG OGYY – While there are plenty of good
suppliers with outdated websites, a supplier that understands the
benefts of – and invests heavily in – technology is usually a
pleasure to work with. Features such as real-time inventory, a
comprehensive online catalog, customizable data feeds and an
online searchable order history are pure luxury for online
merchants and can help you streamline your operations.
CCAN T AN TAKE ORDERS VIA EMAIL AKE ORDERS VIA EMAIL – This may sound like a minor
issue, but having to call every order in – or manually place it on
the website – makes processing orders signifcantly more time-
intensive.
CENTRALL CENTRALLY L Y LOC OCATED ATED – If you're in a large country like the
United States, it's benefcial to use a centrally located dropshipper,
as packages can reach more than 90% of the country within 2 to 3
business days. When a supplier is located on one of the coasts, it
can take more than a week for orders to be shipped across the
country. Centrally located suppliers allow you to consistently
promise faster delivery times, potentially saving you money on
shipping fees.
The Ultimate Guide to Dropshipping 19
ORG ORGANIZED AND EFFICIENT ANIZED AND EFFICIENT – Some suppliers have competent
staf and great systems that result in efcient and mostly error-free
fulfllment. Others will botch every fourth order and make you want
to tear your hair out. The trouble is, it's difcult to know how
competent a supplier is without actually using it.
Although it won't give you a complete picture, placing a few small test orders
can give you a great sense of how a supplier operates. You can see:
• How they handle the order process
• How quickly the items ship out
• How rapidly they follow up with tracking information and an invoice
• The quality of the pack job when the item arrives
YYour Options on P our Options on Paayin ying Suppliers g Suppliers
The vast majority of suppliers will accept payment in one of two ways:
Credit Card
When you're starting out, most suppliers will require you to pay by credit card.
Once you've established a thriving business, paying with credit cards is often still
the best option. They're not only convenient (no need to write checks regularly),
but you can rack up a LOT of rewards points/frequent fier miles. Because you're
buying a product for a customer who has already paid for it on your website, you
can rack up a high volume of purchases through your credit card without having
to incur any actual out-of-pocket expenses.
Net Terms
The other common way to pay suppliers is with “net terms” on invoice. This
simply means that you have a certain number of days to pay the supplier for the
goods you've purchased. So if you're on “net 30” terms, you have 30 days from
the date of purchase to pay your supplier – by check or bank draw – for the
goods you bought.
Usually, a supplier will make you provide credit references before ofering net
payment terms because it's efectively lending you money. This is a common
20 The Ultimate Guide to Dropshipping
practice, so don't be alarmed if you have to provide some documentation when
paying on net terms.
The Ultimate Guide to Dropshipping 21
The biggest hurdle most new dropshipping entrepreneurs face is picking a
niche and products to focus on. And it's understandable – it's likely the biggest
decision you'll make and has long-term consequences on the success or failure
of the business.
The most common mistake at this stage is picking a product based on personal
interest or passion. This is an acceptable strategy if being interested in the
product is your primary objective, not necessarily business success. But if your
#1 goal is to build a proftable dropshipping site, you'll want to consider setting
your personal passions aside
1
when doing market research, or at least making
sure they meet with the criteria discussed below.
Ho How to Be Successful Sellin w to Be Successful Selling Online g Online
To build a successful ecommerce business, you'll need to do one of the
following:
MANUF MANUFACTURE Y ACTURE YOUR O OUR OWN PRODUCT WN PRODUCT – You control distribution and are the
sole source for the item. This limits competition and allows you to charge a
premium price. If you intend to dropship products, you'll be selling existing
products manufactured by someone else, so this isn't an option.
HAVE ACCESS T HAVE ACCESS TO EX O EXCL CLUSIVE PRICING OR DIS USIVE PRICING OR DISTRIBUTION TRIBUTION – If you can
arrange an exclusive agreement to carry a product – or if you have access to
exclusive pricing from a manufacturer – you can proftably sell online without
creating your own product. These arrangements can be difcult to arrange,
Picking Products to Dropship
1http://www.shopify.com/blog/6187532-dont-follow-your-passion-a-smarter-way-to-fnd-a-product-
to-sell
22 The Ultimate Guide to Dropshipping
however, and hundreds of other dropship merchants will have access to similar
goods and wholesale prices.
SELL AT THE L SELL AT THE LOOWES WEST PRICE T PRICE – If you can ofer the lowest price, you'll likely
steal business from a large chunk of the market. The only problem? It's a
business model doomed to failure. If the only thing of value you have to ofer is
a low price, you'll be caught in a pricing war that will strip virtually all your profts.
Trying to compete against Amazon
2
and other established online giants on
price is generally a poor strategy.
ADD V ADD VAL ALUE IN NON-PRICING TERMS UE IN NON-PRICING TERMS – Ofering valuable information that
complements your products is the BEST way to diferentiate yourself and charge
a premium price. Entrepreneurs set out to solve people's problems, and that's no
diferent in the world of ecommerce and dropshipping. Ofering expert advice
and guidance within your niche is the best way to build a proftable
dropshipping business.
ADDING V ADDING VAL ALUE IN ECOMMERCE UE IN ECOMMERCE – Just add value! Simple enough, right? Well,
that's easier said than done. Some products and niches lend themselves to this
strategy more than others. You should look for a few key characteristics that
make adding value with educational content much easier. Specially, you'll want
to look for niches that:
HAVE MANY COMPONENT HAVE MANY COMPONENTSS – The more components a product needs to
function properly, the more likely customers are to turn to the internet for
answers. Which purchase is more confusing: buying a new ofce chair or buying
a home security camera system that requires multiple cameras, complex wiring
and a recorder?
The more components a product needs – and the more variety among those
components – the greater your opportunity to add value by advising customers
on which products are compatible.
ARE CUS ARE CUSTTOMIZABLE/CONFUSING OMIZABLE/CONFUSING – Along the same vein, confusing and
customizable products are perfect for adding value through content. Would you
inherently know how to select the best hot water solar panel confguration for
your climate or which type of wireless dog collar system is right for your yard?
Being able to ofer specifc guidance on what types of products are best suited
for specifc environments and customers is a great way to add value.
2http://www.shopify.com/blog/6799904-how-small-companies-can-compete-with-amazon
The Ultimate Guide to Dropshipping 23
REQUIRE TECHNIC REQUIRE TECHNICAL SETUP OR INS AL SETUP OR INSTTALLATION ALLATION – It's easy to ofer expert
guidance for products that are difcult to set up, install or assemble. Take the
security camera system from before. Let's say the camera site had a detailed
50-page installation guide that also covered the most common mistakes people
make installing their own systems. If you thought the guide could save you time
and hassle, there's a good chance you'd buy it from that website even if it was
available for a few dollars less elsewhere. For store owners, the guides add
tremendous value to customers and don't cost anything to provide once they're
created.
Ways to Add Value:
You can add value to complex and confusing niches in a number of ways,
including:
• Creating comprehensive buyers' guides
• Investing in detailed product descriptions and listings
• Creating installation and setup guides (as discussed above)
• Creating in-depth videos showing how the product works
• Establishing an easy-to-follow system for understanding component
compatibility
Cherry-Pickin Cherry-Picking the Best Customers g the Best Customers
All customers aren't created equally. It's strange how some customers buying
small items feel entitled to demand the moon while other big spenders rarely
ask for anything.
Targeting the right demographic can be a big boon for your business. These
clients tend to make it worth your while:
HOBB HOBBYIS YISTTSS – People love their hobbies and will spend
mind-boggling amounts on equipment, training and
tools for them. Many serious mountain bikers have bikes
that cost more than their cars, and folks who love to fsh
might spend a fortune outftting their boats. If you can
target the right hobbyist niche and successfully connect
with enthusiasts and their needs, you can do very well.
24 The Ultimate Guide to Dropshipping
BUSINESSES BUSINESSES – Business clients are sometimes more
price-sensitive but will almost always order in larger
quantities than individual consumers. Once you've
established a rapport and earned their trust, you open
the door to a long-term, high-volume proftable
relationship. If at all possible, try to sell products that
appeal to both individual customers and businesses.
REPEAT BUYERS REPEAT BUYERS – Recurring revenue is a beautiful
thing. If you sell products that are disposable and/or
need to be reordered frequently, you can grow rapidly
as you build a loyal customer base that frequently
returns to purchase.
Other Considera Other Considerations When Selectin tions When Selectingg
Prod Products ucts
THE PERFECT PRICE THE PERFECT PRICE – Make sure you strongly consider the price point relative
to the level of pre-sale service you'll need to provide. Most people feel
comfortable placing a $200 order online without talking to someone on the
phone. But what about a $1,500 item they're unfamiliar with? Chances are, most
would want to chat directly with a sales representative before making such a
large purchase, both to ensure the item is a good ft and to make sure the store
is legitimate.
If you plan to sell high-priced items, make sure you're able to ofer personalized
phone support. You'll also want to ensure that the margins are rich enough to
justify the pre-sale support you'll need to ofer. Often, the $50 to $200 price
range is the sweet spot to maximize revenue without having to provide
extensive pre-sale support.
MAP PRICING MAP PRICING – Some manufacturers will set what's called a minimum
advertised price (MAP) for their products, and require that all resellers price their
products at or above certain levels. This pricing foor prevents the price wars
that often break out – especially for products that are easily drop shipped – and
helps ensure that merchants can make a reasonable proft by carrying a
manufacturer's products.
The Ultimate Guide to Dropshipping 25
Selling a product
with many
accessories is a great
way to improve your
overall margin.
If you can fnd a niche where manufacturers enforce MAP pricing it's a huge
beneft, especially if you plan on building a high-value and information-rich site.
With prices the same across all competitors, you can compete on the strength of
your website and won't have to worry about losing business to less reputable
but cheaper competition.
MARKETING PO MARKETING POTENTIAL TENTIAL – The time to think about how you'll market a business
is before you launch it, not three months in when you realize that customer
acquisition is a nightmare. Can you brainstorm a number of ways you could
promote your store by, for example, writing articles, giving away products or
reaching out to active online communities that use the products you're selling? If
not, you may want to reconsider.
LLOOTTS OF ACCESSORIES S OF ACCESSORIES – As a general rule
of retail, margins on lower priced accessories
are signifcantly higher than those of high-
priced items. While a cell phone store may
only make a 5% margin on the latest
smartphone, they'll almost certainly make a
100% or 200% margin on the case that goes
with it.
As customers, we're also much more sensitive about the price on a big-ticket
item and care less about the price of smaller accessories. To use the previous
example, you'd likely shop around for the best price on an expensive
smartphone. But are you going to call around to fnd the best price on a $20 to
$30 case? Probably not. You'll likely purchase it from the same store where you
bought the phone.
LLOOW TURNO W TURNOVER VER – We hope you're convinced by now that investing in an
education-rich, high-quality site will pay big dividends. But if the products you
sell change every year, maintaining that site is quickly going to turn into a
mountain of work. Try to fnd products that aren't updated with new models
every year. That way, the time and money you invest in a superb site will last
longer.
HARD T HARD TO FIND L O FIND LOC OCALL ALLYY – Selling a product that's hard to fnd locally will
increase your chances of success as long as you don't get too specifc. Most
people needing a garden rake or a sprinkler would simply run down to the local
26 The Ultimate Guide to Dropshipping
hardware store. But where would you buy a medieval knight's costume or falcon
training equipment? You'd probably head to Google and start searching.
SMALLER IS USU SMALLER IS USUALL ALLY BETTER Y BETTER – In a world where free shipping is often
expected, it can be a challenge to sell large, heavy equipment that's expensive
to ship. The smaller the items, the easier they are to ship cheaply to your
customers.
Picking a proftable niche isn't easy and requires you to consider numerous
factors. These guidelines should give you a good idea of the types of drop
shipped products that work well. For more on these attributes, please see this
extended article on picking a proftable dropshipping niche
3
.
Without demand, it doesn't matter if your niche fts 100% of the attributes listed
above. If nobody wants your product, you'll have a hard time making any money!
As the old saying goes, it's much easier to fll existing demand than to try to
create it.
Fortunately, a number of online tools allow you to measure demand for a
product or market. The most well-known and popular is the Google Keyword
Tool.
Measuring Demand
3http://www.ecommercefuel.com/anatomy-of-proftable-niche/
The Ultimate Guide to Dropshipping 27
Google K Google Keeyw yword T ord Tool ool
The best way to measure demand for an item online is to see how many people
are searching for it using a search engine like Google. Fortunately, Google
makes this search volume publicly available via its keyword tool. Simply type in a
word or phrase, and the tool tells you how many people are searching for it
every month.
There are entire training modules dedicated to using the keyword tool, and
we're not able to cover the tool exhaustively in this resource. But keep the
following three tips in mind, and you'll be well on your way to getting the most
out of the tool:
MAT MATCH TYPE CH TYPE – The tool will let you select broad, phrase or exact match types
when it reports search volumes. Unless you have a good reason to do
otherwise, you should use the exact match option. This will give you a much
more accurate picture of the applicable search volume for the keyword. For a
more detailed explanation, see this article on understanding match types
4
.
SEARCH L SEARCH LOC OCATION ATION – Make sure you look at the diference between local
search volume (in your country or a user-defned region) and global search
volumes. If you'll be selling primarily in the U.S., you should focus on the local
search volumes and ignore the global results, as that's where most of your
customers will be.
LLONG-T ONG-TAIL V AIL VARIATIONS ARIATIONS – It's easy to fxate on the broad, one- or two-word
search terms that get massive amounts of search volume. In reality, it's the
longer, more specifc and lower volume search queries that will make up most of
your trafc from the search engines. These longer, more detailed search terms
are commonly referred to as “long-tail” searches.
Keep this in mind when you're looking at potential markets and niches to enter. If
a search term has many variations that are actively searched for, that's a good
sign that the market is fairly deep with lots of variety and interest. But if search
queries and related volume drop of precipitously after the frst few high-level
words, there's probably less related long-tail trafc.
4http://www.shopify.com/blog/6416016-understanding-adwords-keyword-matching-to-increase-
sales-by-an-ex-googler
28 The Ultimate Guide to Dropshipping
To learn more about estimating trafc, see these guides to estimating long-tail
trafc
5
and spotting niches with signifcant long-tail potential
6
.
Google Tren Google Trends ds
The keyword tool is great for raw search fgures, but for more detailed insights
you'll want to use Google Trends. The tool ofers you information that the
Keyword Tool just doesn't provide, including:
SEARCH V SEARCH VOL OLUME O UME OVER TIME: VER TIME: Ideally, you want the niche you're entering to
be growing and Trends can let you know if this is the case. For any given
search query, you can see the growth or decline in search volume over time.
Below is a chart of search volume for the term “smartphone”. As expected,
search volume has risen sharply in the last few years:
TTOP AND RISING TERMS: OP AND RISING TERMS: You'll also be able to get a snapshot at the most
popular related searches, and which queries have been growing in popularity
the fastest. Focusing on these popular and quickly growing terms can be
helpful when planning your marketing and SEO eforts. According to the charts
below, search queries related to AT&T, Verizon and Samsung seem to be
experiencing the most growth in the smart phone market – data which shows up
when we analyze the term “smartphone”:
5http://www.seomoz.org/blog/how-big-is-your-long-tail-whiteboard-friday
6http://www.ecommercefuel.com/keyword-trafc-research/
The Ultimate Guide to Dropshipping 29
GEOGRAPHIC GEOGRAPHICAL CONCENTRATION: AL CONCENTRATION: Another useful feature is the ability to see
where people are searching for a term geographically. This can help you
identify where your customer base for a niche is most heavily concentrated. For
example, if you're selling canoes the charts below can help you determine that
the majority of your customers will likely come from the Northern U.S., Alaska
and Hawaii. If you were trying to decide between multiple suppliers, this
knowledge could help you partner with one closest to the majority of your
customers:
SEASONALITY SEASONALITY:: Understanding the seasonality of a market – that is, if the
demand for a product changes dramatically at diferent points in the year – is
crucially important. Because the keyword tool provides data on a monthly
basis, you can draw some misleading conclusions if you measure search
volumes during the wrong time of year.
30 The Ultimate Guide to Dropshipping
Revisiting our previous example, we can see below that “canoes” are a very
seasons search term with demand peaking in the summer months. If you
measured demand in the summer expecting that it would be constant
throughout the year, you'd grossly overestimate the size of demand:
For any product you're seriously considering, you'll want to spend time
understanding the intricacies of the niche's search volume. Using the Google
Trend tool to understand search volumes, geographic concentration, high-level
search trends and seasonality will ofer insights that can help you avoid costly
mistakes and optimize your marketing eforts.
Conducting competitive analysis on a potential market can be tricky. Too much
competition and you'll have difculty building trafc and competing with
established players. Too little competition can indicate a tiny market that will
drastically limit how big you'll be able to grow.
Measuring Competition
The Ultimate Guide to Dropshipping 31
Some dropshipping stores use paid advertising, but most will rely heavily on free
trafc from the search engines to build a proftable business model. With this in
mind, the best way to measure the overall competition in a market is to examine
the organically listed (i.e., not advertised) sites on the frst page of Google for a
specifc term. In order to generate a decent level of trafc, you'll need to
successfully compete with (i.e., outrank) the sites on Google's frst page.
The world of search engine optimization (SEO) is one we can't do justice in this
dropshipping guide. For a more detailed discussion, we highly recommend
SEOmoz's comprehensive “Beginner's Guide to SEO”
7
or this more focused
15-minute SEO guide
8
. But for the sake of evaluating competition, these four
metrics will help you quickly gauge how strong the feld is – and how hard it will
be to outrank your competitors and generate trafc.
Num Number of Linkin ber of Linking Domains g Domains
Google's ranking algorithm relies heavily on links. All else equal, the more links a
site receives the higher it will rank in the search results. Knowing how many links
are pointing to a site will give you an idea of how much work you'll need to do
(in terms of earning and building links to your own site) to outrank your
competitor.
There are dozens of diferent SEO metrics that are commonly used, but one in
particularly is useful when evaluating the ranking strength of a site: the number
of unique domains that link to it. Often called “linking root domains” or “unique
linking domains”, this metric represents the number of unique domains (ie
independent sources) that link to a site and ignores duplicate links from the
same domain.
To best understand this concept it's helpful to think of links like personal
recommendations. If your best friend comes to you and recommends a
restaurant, you may remember it. And if he raves about it every day for a week
(a total of seven recommendations) you'll likely be moved to eat there. But even
his fanaticism wouldn't be nearly as powerful as if seven unique, unrelated
friends highly recommended the restaurant. Because they're independent
sources, their recommendations hold much more authority.
7http://www.seomoz.org/beginners-guide-to-seo
8http://www.ecommercefuel.com/ecommerce-seo-guide/
32 The Ultimate Guide to Dropshipping
The same is true when analyzing links to a site. A domain can link to a site
repeatedly, but it's really one “unique” recommendation, and this is where
common SEO metrics like “total number of links” can paint an inaccurate picture
when measuring a site's strength. Instead, looking at the number of unique
linking domains will give you a much better idea of how difcult it will be to
compete with a site in the search results. Google places a high emphasis on
unique linking domains, so you should, too.
The best way to get this fgure is to use a tool called Open Site Explorer
9
.
Developed by a company called SEOMoz
10
, Open Site Explorer provides a
number of valuable SEO metrics and data. For full functionality, you'll need to
purchase a paid membership but it's possible to get the metric we want -
“Linking Root Domains” as labeled by the tool – for free.
When examining Google's search results, you'll want to look most carefully at
the link metrics for the top few sites (#1 and #2 in Google) as well as the link
metrics for the last site on the front page (#10 in Google). This will give you a
rough idea of how much work is needed to not only rank #1, but also to simply
make it on the frst page of search results. The vast majority of searchers ends
up clicking on one of the top ten results in Google, so you want to understand
how difcult it will be to get your site ranked there.
Here's a quick cheat sheet for interpreting the number of unique linking
domains. (These are only rough guidelines but should help you make sense of
the numbers.)
0 T 0 TO 50 LINKING ROO O 50 LINKING ROOT DOMAINS: T DOMAINS: Will likely be on the low end for most
worthwhile markets. Most sites with quality content and some focused marketing
and SEO efort should be able to get 50 linking domains within a year.
50 T 50 TO 250 LINKING ROO O 250 LINKING ROOT DOMAINS: T DOMAINS: This is a more realistic range for top-
ranked sites in decently sized niche markets. It may take a multi-year approach
to build a backlink profle in this range, but it's feasible. A competitive landscape
with this profle often ofers the best work-to-reward ratio, especially for
individual dropshipping entrepreneurs or very small teams.
250+ LINKING ROO 250+ LINKING ROOT DOMAINS: T DOMAINS: Unless you're a talented marketer or SEO
ninja, building up more than 250 unique links will take some serious time and
9http://www.opensiteexplorer.org/
10http://www.seomoz.org
The Ultimate Guide to Dropshipping 33
commitment. It's not always a deal killer – just make sure you're ready to face
some entrenched competition.
Authority of Competin Authority of Competing Sites g Sites
When determining a site's rank, Google doesn't just look at the number of links a
site has. It also considers the quality of those links. So a link from Mike's
Marshmallow Blog with fve readers won't count anywhere close to as much as a
link from The New York Times.
The metric Google uses to measure a page's authority is called PageRank
11
. It's
not the end-all-be-all of SEO metrics, but it's a quick way to get an idea of how
important Google thinks a page is. As with unique linking sites, you can get a
sense for how competitive a market is by looking at the PageRank for the
homepages of top-ranked sites.
The easiest way to check PageRank is with a browser extension such as
SearchStatus for Firefox
12
. You can also check sites manually using sites like this
one
13
.
Here's a quick way to interpret PageRank readings for a site's homepage:
PPAGERANK 1 T AGERANK 1 TO 2: O 2: A relatively small amount of authority. PageRank in this range
for the top homepages likely indicates a relatively small market.
PPAGERANK 3 T AGERANK 3 TO 4: O 4: A much more common range for highly ranked sites in
competitive niche markets. It's not necessarily easy to reach this level of
authority – but not impossible, either. Markets in this range usually ofer the best
work-to-reward range for individual drop shippers.
PPAGERANK 4 T AGERANK 4 TO 5: O 5: A fairly high level of authority. To reach this level, you'll need
to get numerous links from respected, authoritative sites, in addition to a fair
number of other links.
PPAGERANK 6+: AGERANK 6+: You've got a full-time marketing and SEO department, right?
Because you'll need them to compete in a market with sites like this.
11http://en.wikipedia.org/wiki/PageRank
12https://addons.mozilla.org/en-us/frefox/addon/searchstatus/
13http://www.checkpagerank.net
34 The Ultimate Guide to Dropshipping
Qualita Qualitati tivve Metrics to Consider e Metrics to Consider
Hard statistics like unique linking domains and PageRank can be helpful in
determining how hard it will be to outrank competitors, but it's also very
important to look at a few qualitative factors:
SITE QU SITE QUALITY AND USEFULNESS ALITY AND USEFULNESS – Visit the top-ranked sites for a market and
put yourself in the shoes of a customer. Do they appear inviting and welcoming
or old and outdated? Are the sites well-organized and easy to navigate or is it a
struggle to even fnd the search box? Do they provide high-quality information
and detailed product listings or do you have to squint to make out the grainy
product images?
In short, how likely would you be to purchase from those sites? If you're blown
away by the top sites in a market, it will be difcult to diferentiate yourself and
you may want to consider a diferent market. But if there's a lot of room for
improvement – or, as we see it, opportunity to add value – that's a great sign.
SITE REPUT SITE REPUTATION AND CUS ATION AND CUSTTOMER L OMER LOOYYAL ALTY TY – An online business might have
a solid reputation based on years of treating customers well, despite a drab
design and outdated site. Alternatively, the most beautifully designed site might
have a widespread reputation for awful customer service. It can be difcult to
judge a book by its cover.
Check with the Better Business Bureau
14
to see if a company has a history of
customer complaints. You'll also want to do a web search to see what people
are saying on social media and in online forums and communities. If the top
competitors are slacking in the service and satisfaction department, there might
be an opening for a store with superior service.
An Importan An Important N t Note on ote on
Search Results Search Results
When you perform a search, it's important to realize that Google personalizes
the results you see based on your geographic location, your browsing history
and other factors. When we're analyzing a market, we need to see unbiased
results so we can understand the real competitive landscape. Also, if you're
living outside the states but plan on selling to US customers you need access to
14http://www.bbb.org
The Ultimate Guide to Dropshipping 35
the search results your US-based customers will see as those are the sites you'll
be competing with.
There are two ways to get around these issues:
INCOGNIT INCOGNITO SEARCH: O SEARCH: If you use Chrome as a browser, you can browse the
web 'Incognito'. In this mode, any personalized settings or browsing history will
discarded so you can get an unbiased idea of how sites actually rank. You can
start an Incognito browsing sessions by going to “File ? New Incognito Window”
or by clicking on the icon in the upper right hand corner of your browser and
selecting “New Incognito Window”. Other web browsers have similar ‘hidden
search’ modes that will clear your browsing history.
FORCING NATION-SPECIFIC RESUL FORCING NATION-SPECIFIC RESULTTS: S: If you'd like to see the results that
appear for a nation other than your own, you can add a small amount of text to
the end of the URL on a Google results page to get country specifc results.
For example, if you were in the UK but wanted to see the search results being
returned to searches in the US, you'd add the “&gl=us” parameter to the end of
the URL on the search results page and press enter. Similarly, if you were in the
US and wanted to get UK results you'd add “&gl=uk” to the end of the URL.
For a more detailed explanation of how to implement this, please see this guide
to tweaking geo-targeting with Google
15
and this list of country codes used by
Google
16
.
One Final Thin One Final Thingg
Aspiring dropshipping entrepreneurs commonly want to know, How can I be
sure that my niche will work out? The answer is, you can't! While the tips and
guidance in this chapter will dramatically increase your chances and help you
make an informed decision, there's no way to know for sure if you'll succeed in a
market without diving in. We've started numerous businesses – some of which
succeeded and some of which fopped – and we've always had doubts at the
beginning. That's part of the uncertainty that comes with starting a business and
venturing into the unknown. What separates entrepreneurs from mere dreamers
is a willingness to move forward despite the uncertainty and give it their best.
15http://www.stayonsearch.com/using-googles-gl-parameter-to-beat-geo-targeting
16https://developers.google.com/adwords/api/docs/appendix/geotargeting
36 The Ultimate Guide to Dropshipping
So do your homework, research and gather as much information as possible.
But then make the best decision you can and move forward despite your
hesitations and fears. If you wait for all uncertainties to be resolved with “the
perfect market,” you'll never get started.
The Ultimate Guide to Dropshipping 37
At this point, you should have the dropshipping fundamentals down and you
may be contemplating launching a business. Before you get started, you'll want
to consider taking the following business and fnancial steps if you're serious
about your new venture. Some are mandatory from the outset while others are
just a good idea, but dealing with them up front will save you time and
headaches down the road.
The Commitmen The Commitment Req t Required uired
As with any other business, building a successful dropshipping business takes
signifcant commitment and a long-term perspective. If you're hoping for a six-
fgure income from six weeks of part-time work, you're going to be sadly
disappointed. By approaching your business with realistic expectations about
the investment required and your proftability, you'll be much less likely to get
discouraged and quit.
When starting a dropshipping business, you'll need to invest heavily using one
of the following two currencies: time or money.
Investing Time
Bootstrapping and investing sweat equity to build your business is our
recommended approach, especially for frst-time dropshipping entrepreneurs.
We favor this approach over investing a large sum of money for numerous
reasons:
Starting Your Business
38 The Ultimate Guide to Dropshipping
• You'll learn how the business operates inside and out,
which will be crucial for managing others as your business
grows and scales
• You'll intimately know your customers and market, allowing
you to make better decisions
• You'll be less likely to spend large sums on vanity projects
that aren't critical to success
• You'll develop several new skills that will make you a better
entrepreneur
Realistically, most people aren't able to quit their job to spend six months
ramping up their new online store. It may be a bit more challenging, but it's
defnitely possible to get started with dropshipping even if you're still working a
9-to-5 position assuming you set appropriate expectations regarding customer
service and fulfllment times for your customers. As you start to grow, you can
then transition into working full-time on your business as cash fow and
proftability allows.
All businesses and entrepreneurs are unique, but it's possible to generate a
$1,000 - $2,000 monthly income stream within 12 months working approximately
10 to 15 hours per week building your business.
If you have the option to work on your business full-time, it's the best choice to
improve your proft potential and chance of success. Focusing all your eforts on
marketing is especially helpful in the early days when building momentum is
crucial. Based on our experience, it will usually take at least 12 months of full-
time work with a strong emphasis on marketing for a dropshipping business to
replace an average full-time income of $50,000.
It may seem like a lot of efort for a relatively small payof, but keep these two
things in mind:
• Once your dropshipping business is up and running, maintaining it will likely
take signifcantly less time than a 40-hour-per-week job. Much of your
investment pays of in terms of the efciency and scalability ofered by the
dropshipping model.
• When you build a business, you're creating more than just an income
stream – you're also building an asset that you can sell in the future. Make
The Ultimate Guide to Dropshipping 39
sure you consider the equity value you're accruing as well as the cash fow
generated when looking at your true return.
Investing Money
It's possible to create and grow a dropshipping business by
investing a bunch of money, but we advise against it. We've tried
both approaches to growing a business (bootstrapping it
ourselves versus outsourcing the process) and have had the
most success when we've been in the trenches doing most of
the work.
In the early stages, it's crucial to have someone who is deeply invested in the
success of the business building it from the ground up. Without understanding
how your business works at every level, you'll be at the mercy of expensive
programmers, developers and marketers who will quickly eat up any profts
you're generating. You don't need to do absolutely everything yourself, but we
strongly recommend being the primary driving force at the outset of your
venture.
You will, however, need a small cash cushion in the $1,000 range to get your
business launched and operational. You'll need this for minor operating
expenses (such as web hosting and suppliers) and to pay any incorporation
fees, which we'll discuss below.
Decidin Deciding on a Business Structure g on a Business Structure
NO NOTE: TE: The business structure and EIN (employer identifcation number)
information discussed below is applicable for entrepreneurs in the United
States and won't apply to other countries. For information on incorporating a
U.S. based business from outside the U.S., please see the notes at the end of
this chapter. If you happen to be Canadian, this guide to Canadian
incorporation
17
should be helpful.
17http://www.shopify.com/blog/7116328-the-ultimate-guide-on-business-incorporation-in-
canada#axzz2H8ZsIrWo
40 The Ultimate Guide to Dropshipping
If you're serious about your venture, you'll want to set up a legitimate business
entity. We're not lawyers and can't ofer legal advice but we can give you a
rundown of three commonly used business structures:
SOLE PROPRIET SOLE PROPRIETORSHIP ORSHIP – This is the simplest business structure to implement
but also ofers no personal liability protection. So if your business is sued, your
personal assets also may be in jeopardy. Filing requirements are minimal, and
you simply report your business's earnings on your personal taxes. No other
state or federal business flings are required.
LIMITED LIABILITY COMP LIMITED LIABILITY COMPANY (LL ANY (LLC) C) – An LLC ofers increased protection of
your personal assets by establishing your business as a separate legal entity.
While the liability protection isn't foolproof, it does ofer more protection than a
sole proprietorship. You may need to comply with additional fling requirements
and will need to pay both incorporation and ongoing fees.
C CORPORATION C CORPORATION – Most major corporations are set up as C corporations
which, when done properly, ofer the most liability protection. They are likely to
be more expensive to incorporate and are subject to double taxation, as income
doesn't pass directly to the shareholders.
So which structure to choose? Again, we're not lawyers and would advise you to
consult with one before making any incorporation decisions. Most small
entrepreneurs tend to go with either a sole proprietorship or an LLC. Personally,
we've used an LLC for all of our dropshipping businesses because we feel it
ofers the best trade-of regarding liability protection, autonomy from personal
fnances and costs.
LEARN MORE: LEARN MORE: Sole proprietorships
18
, LLCs
19
, C corporations
20
.
Req Requestin uesting an EIN Num g an EIN Number ber
The IRS requires all businesses to have an employer identifcation number (EIN),
which acts as a Social Security number for your business. You'll need this
number to fle your taxes, apply for wholesale dropshipping accounts, open a
bank account and pretty much do anything related to your business.
18http://en.wikipedia.org/wiki/Sole_proprietorship
19http://en.wikipedia.org/wiki/Limited_liability_company#United_States
20http://en.wikipedia.org/wiki/C_corporation
The Ultimate Guide to Dropshipping 41
Fortunately, getting an EIN number is easy and free. You can easily apply for an
EIN number online
21
.
Gettin Getting Y g Your Finances in Order our Finances in Order
One common mistake entrepreneurs make when starting a business is blending
their personal and business fnances. This causes confusion, makes accounting
more difcult, can lead to personal assumption of business liabilities and is a big
red fag for the IRS if you're ever audited.
You'll want to keep your business and personal fnances separate as much as
possible. The best way to do that is by opening up new accounts in your
business's name. You'll want to open a new:
BUSINESS CHECKING ACCOUNT BUSINESS CHECKING ACCOUNT – You should run all of your business
fnances through one primary checking account. All business revenue should be
deposited into it and all expenses should be withdrawn from it. This will make
accounting much easier and cleaner.
PPAYP AYPAL ACCOUNT AL ACCOUNT – If you plan to accept PayPal (which you likely will), you'll
want a separate account for your business.
CREDIT C CREDIT CARD ARD – You should have a business credit card that is used for
business expenses and dropshipping inventory purchases only. Because you'll
be buying a lot of merchandise from suppliers, you can rack up some serious
rewards with the right rewards travel cards. We've found that Capital One has
the best travel rewards program, and that Fidelity Visa/American Express ofers
the best cash-back program.
Collectin Collecting Sales Tax g Sales Tax
You'll need to collect sales tax only if both the following are true:
• The state you operate from collects sales tax AND
• An order is placed by someone living in your state
For all orders placed by residents of other states – even if those states charge
their own sales tax – you won't need to collect any tax. There's a good chance
21http://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/Apply-for-an-Employer-
Identifcation-Number-(EIN)-Online
42 The Ultimate Guide to Dropshipping
we'll see changes to these laws in the coming years, but for now the tax laws for
small online merchants are very advantageous.
If your state does charge sales tax, be prepared to collect it on the limited
number of orders from customers in your home state. You'll want to contact your
state's Department of Commerce to register as a retailer and fnd out how
frequently you need to submit the tax you collect.
Local Business Licenses Local Business Licenses
Most cities and towns require businesses to get a business license that needs to
be renewed on a regular basis. However, this requirement may difer for
dropshipping businesses, many of which will likely be operated from home
ofces. You'll want to look into your local laws and regulations to see what, if
anything, is required.
Incorpora Incorporatin ting Outside the U g Outside the U.S. .S.
It can be complex, but it's possible for international merchants to incorporate a
business in the United States, giving them access to U.S. based dropshippers
and customers. The merchant will need to come to the U.S. to complete the
necessary paperwork, have a trusted business partner in the U.S. who can act
on his behalf or hire an agency to set everything up.
The following resources can help get you started with understanding this
process, but we strongly recommend consulting with a legal professional before
making any decisions:
• Doing Business in the USA: A Bullet Point Guide for Foreign Business
People
22
– by New York attorney Aaron Wise
• Opening a Delaware Corporation: an Incorporation Guide for Foreigners:
Part 1
23
and Part 2
24
– by EverWrite.com
22http://www.gdblaw.com/images/doc/BusinessUSA_Eng.pdf
23http://everwrite.com/opening-a-delaware-corporation-an-incorporation-guide-for-foreigners/
24http://everwrite.com/opening-a-us-corporation-an-incorporation-guide-for-foreigners-part-2/
The Ultimate Guide to Dropshipping 43
With a product picked, suppliers secured and your business legally established,
it's time to start selling! Next, you need to decide how to get your products in
front of prospective customers. Several sales options are available, but you'll
most likely choose one or a combination of selling on your own online store,
eBay, or Amazon.
Dropshippin Dropshipping on eBa g on eBayy
As the world's largest auction site for physical goods online, eBay is a site most
people know well. The following are some reasons you might want to consider
– or avoid – dropshipping on eBay:
The Pros of Selling on eBay
EAS EASY T Y TO GET S O GET STTAR ARTED TED – With eBay you can immediately dive in and start
listing your wholesale products. Create an account, add a listing and you're in
business.
ACCESS T ACCESS TO A LARGE AUDIENCE O A LARGE AUDIENCE – When you list on eBay, you have access to
the many online buyers who frequent the auction giant. Millions of people will
see your listings, and the fairly robust and active market will help ensure you get
a decent price for your products.
LESS MARKETING LESS MARKETING – Because you're able to piggyback of eBay's enormous
platform, you don't need to worry about marketing, SEO or paying for trafc. This
saves you time, as marketing is one of the biggest challenges associated with
launching a dropshipping business.
Evaluating Sales Channels
44 The Ultimate Guide to Dropshipping
The Cons of Selling on eBay
LIS LISTING FEES TING FEES – The biggest downside to eBay are the fees you'll have to pay
25
.
The most notable is the success fee, which can be up to 10% – or higher – of the
sale prices of your items. In the dropshipping market, where margins are already
fairly thin, this will cut into a large portion of your profts.
CONS CONSTTANT MONIT ANT MONITORING AND RE-LIS ORING AND RE-LISTING TING – eBay is an auction-style
marketplace, so you'll need to be constantly monitoring and re-listing the
products you want to sell. Some tools help automate this process, but it's still not
as straightforward as listing a static product for sale on your own ecommerce
website.
CCAN'T CUS AN'T CUSTTOMIZE Y OMIZE YOUR S OUR SALES PLATFORM ALES PLATFORM– Your product listings need to
follow eBay templates, making it more difcult to create a professional, value-
adding page for your items.
NO L NO LONG-TERM CONNECTION WITH CUS ONG-TERM CONNECTION WITH CUSTTOMERS OMERS – You might have a few
repeat eBay customers, but most will probably never buy from you again. Any
goodwill you bank up through excellent service will likely be lost.
The marketplace structure is created to serve itself. eBay doesn’t want to focus
on the merchants (you), they only want to focus on the products. You will be
signifcantly restricted in how you communicate with customers, how you brand
yourself, the design of your store, and so on.
YYOU'RE NO OU'RE NOT BUILDING AN ASSET T BUILDING AN ASSET – When you create a store that generates
trafc and has repeat customers, you're building a real business with value that
you can sell to someone else. When you sell on eBay, you're not building a
lasting brand or web property with any tangible value that can be sold in the
future.
Dropshippin Dropshipping on Amazon g on Amazon
Although Amazon stocks and sells a number of items, many of the products
listed are actually sold by third-party merchants via Amazon's website. Like eBay,
Amazon acts to help facilitate the sale and to resolve any problems that arise.
25http://pages.ebay.com/help/sell/fees.html
The Ultimate Guide to Dropshipping 45
The Pros of Selling on Amazon
The advantages of selling on Amazon are similar to the ones discussed for
eBay: it's easy to get started, you have immediate access to a large audience
and you don't need to worry about marketing or SEO.
Amazon also ofers its own fulfllment warehouses (Fulfllment by Amazon), which
allow you to complement your drop shipped items with products of your own
without having to deal with packing, shipping or warehousing.
The Cons of Selling on Amazon
LIS LISTING FEES TING FEES – As with eBay, you pay for access to this large network of buyers
through fairly substantial commission fees. Amazon's commission fees
26
vary by
product type but are usually in the 10% to 15% range.
Again, if you're working with relatively small dropshipping margins, this will take
a hefty chunk out of your profts.
EXPOSURE OF S EXPOSURE OF SALES D ALES DAT ATAA – One risk you take using Amazon's platform is
that Amazon can see all of your sales data, from the items that sell best to how
much you're selling overall. Amazon has been accused of using this data
27
to
identify great selling opportunities and strengthen its own involvement in the
niche, ultimately pushing out other merchants selling through its marketplace.
NO L NO LONG-TERM CONNECTION WITH CUS ONG-TERM CONNECTION WITH CUSTTOMERS OMERS – Same deal as eBay, it’s
unlikely that you’ll be able to grow a long-term relationship with your customers.
Amazon exists to help themselves, so it’s in there best interest to focus on the
products and not the sellers. Be prepared to be severely restricted on how you
can brand your business, display your products and communicate with your
customers.
NO CUS NO CUSTTOMIZATION OMIZATION – Again like eBay you’re going to be really limited in
terms of customization. Everything you do in terms of branding, UI, marketing,
and everything else is under Amazon’s control.
26http://www.amazon.com/gp/help/customer/display.html?nodeId=1161240
27http://online.wsj.com/article/SB10001424052702304441404577482902055882264.html
46 The Ultimate Guide to Dropshipping
Dropshippin Dropshipping With Y g With Your our
Own Online Store Own Online Store
The alternative to selling through third-party sites like Amazon and eBay is
establishing your own online store to sell products. This is the method that
attracts most people interested in building a successful dropshipping business.
The Pros of Selling on Your Own Store
MORE CONTROL MORE CONTROL – With your own online store you get to create a
shopping environment that's conductive to selling your products and
– most importantly – adding value to your customers. You can
customize the look and layout, and create custom product pages
optimized to best inform your customers about the products.
EAS EASY DESIGN Y DESIGN – Building your own ecommerce store is easy,
especially with platforms like Shopify. Simply choose a store design
out of hundreds of options, make any customizations you want, add
your products, hook up a payment gateway and you’re up and
running. Depending on the type of online store you’re looking to
create, you can be up and running in one day.
MOBILE READ MOBILE READYY – Selling on eBay and Amazon via mobile can be a
pain. If you choose to build your online store with well respected
hosted ecommerce platform your site will likely be responsive, which
means it will look great on an iPad or mobile phone. This is
increasingly important these days, as nearly 30% of online purchases
are made via a mobile device.
Some online store platforms, like Shopify, let you manage your entire
business from your mobile device. This is particularly attractive to
dropshipping business owners who often like to run their business
on-the-go, or even on the beach somewhere.
NO THIRD-P NO THIRD-PAR ARTY FEES TY FEES – You won't have to pay 10% to 15% of every
sale to eBay or Amazon, which will signifcantly improve your proft
margins. All-in-all you’re going to make more money by setting your
dropshipping business up with an online store.
The Ultimate Guide to Dropshipping 47
BUILDING A REAL BUSINESS BUILDING A REAL BUSINESS – You're able to build a long-term
business with a distinctive feel, known expertise and repeat
customers. Most importantly, you'll be building a business with equity.
It's much easier to sell a business built around an independently
owned website.
The Cons of Selling on Your Own Store
LESS FREE TRAFFIC LESS FREE TRAFFIC – With your own site, you'll be responsible for
generating trafc through marketing, SEO and paid advertising.
There's more cost involved – either money or time invested – and
you'll need to be willing to invest in a long-term campaign to promote
your new store.
INCREASED COMPLEXITY INCREASED COMPLEXITY – On Amazon and eBay, you don't have
to think too much; simply fll out the standard template and publish
your product listing. With your own site, you're ultimately responsible
for confguring the design, layout and structure of your store. And if
you're hosting your own store (versus using a hosted service like
Shopify), you'll be responsible for any technical confguration related
to the software and servers.
Which Sales Stra Which Sales Strategy tegy
Should Y Should You Choose? ou Choose?
So which platform should you choose? There's a lot to consider, and diferent
platforms will be better suited for diferent people and situations.
If you're looking to dip your toes into the dropshipping waters and explore it as a
hobby, selling on eBay and Amazon can be a viable way to move forward if you
can fnd products with enough margin to cover your fees and still make a proft.
There are many people making money selling on eBay and Amazon so you
shouldn't dismiss it.
But if you're serious about building a long-term business, we recommend
starting your own ecommerce store. As discussed above, it ofers the most
fexibility, customization, ability to connect with customers, the chance to build
real brand equity, and so much more. You'll need to invest in marketing and
48 The Ultimate Guide to Dropshipping
promotion, especially in the early days, but we think it ofers the best long-term
potential and is truly the only option for those serious about selling online.
Also, there's nothing wrong with selling a few items on eBay and Amazon while
you're in the early stages of building your store. In fact, a number of mature,
established brands sell merchandise this way, particularly through Amazon.
The Ultimate Guide to Dropshipping 49
If you've never run a dropshipping business, the information in this chapter could
save you weeks of wasted time and frustration. Many of these detailed
suggestions are drawn from two basic principles about dropshipping:
1. ACCEPT THAT THINGS C 1. ACCEPT THAT THINGS CAN GET MESS AN GET MESSYY – The convenience of dropshipping
comes at a price, and having an invisible third party involved in each sale often
complicates things. From botched orders to out-of-stock items, fulfllment
problems will be something you'll have to deal with. If you accept this ahead of
time, you're less likely to throw in the towel due to frustration.
2. ADOPT A KISS MENT 2. ADOPT A KISS MENTALITY ALITY – Having a KISS (Keep It Simple, Stupid!) mentality
will serve you well with the dropshipping model. Given the inherent complexity
of dropshipping – multiple suppliers, shipments from various locations, etc. – it's
easy to think you need to set your system to perfectly track your costs and
inventory at all times. But if you try to do this, you'll likely go crazy, spend
thousands on custom development and never launch a store. Focusing on the
easiest-to-implement solutions, even if they're not “perfect,” is usually the better
option – especially when you're starting out.
With these two concepts in mind, let's discuss how to structure your business
operationally to make things run as smoothly as possible.
When Suppliers Botch an Order When Suppliers Botch an Order
Even great suppliers make mistakes, and you're guaranteed to have fulfllment
errors from time to time. So what do you do when your supplier sends the wrong
item – or nothing at all?
Running a Dropshipping Company
50 The Ultimate Guide to Dropshipping
OOWN THE MIS WN THE MISTTAKE AKE – Under no circumstances should you blame your
dropshipper for the mistake. It will only cause confusion and make you look like
an amateur. The customer has no idea the drop shipper even exists. Instead,
you need to own the problem, apologize and let the customer know what you're
doing to fx it.
MAKE IT UP T MAKE IT UP TO THEM O THEM– Depending on the level of the mistake, you may want
to proactively ofer the customer something for the error. This could mean
refunding the shipping fee (a personal favorite of ours) or an upgrade if the
customer needs a new item shipped out.
MAKE THE SUPPLIER P MAKE THE SUPPLIER PAY T AY TO FIX IT O FIX IT – You may have to assume responsibility
for the error, but that doesn't mean you need to pay for it! Any reputable supplier
will pay to fx its own errors, including paying for shipping costs to return items.
However, it probably won't pay for any freebies or upgrades you gave the
customer (see above). You need to chalk those up as public relations and brand-
building expenses.
Again, even the best suppliers will occasionally make mistakes, but be
extremely wary of a supplier that habitually botches your orders and fails to fulfll
them properly. Unless you can get the supplier to change (unlikely), your
business's reputation will sufer. If this is the case, you should probably start
looking for another supplier.
Managin Managing In g Invven entory & tory &
Multiple Suppliers Multiple Suppliers
Most experienced dropshippers would agree that managing the status of
inventory across multiple suppliers is the biggest challenge you'll face running a
dropshipping business. Do a poor job of this and you'll be constantly informing
customers that their order is out of stock – not a great way to attract repeat
business and loyal brand fans.
Properly managing inventory across your suppliers – and limiting the number of
out-of-stock items you sell – is a complex process. Web-based services, like
Ordoro
28
and eCommHub
29
can help you sync inventory. This is a great option
when suppliers ofer real-time data feeds, but suppliers don't always have them.
28https://www.ordoro.com/
29http://ecommhub.com/
The Ultimate Guide to Dropshipping 51
Below are some best practices for inventory management that should help
drastically reduce the number of out-of-stock items you sell:
1. USE MUL USE MULTIPLE SUPPLIERS TIPLE SUPPLIERS – Having access to multiple suppliers can be a
huge advantage. Why? Because having multiple suppliers with overlapping
inventory is the BEST way to improve your order fulfllment ratio. If supplier
A doesn't have an item in stock, there's a good chance supplier B has it.
Additionally, it's risky to rely on one supplier as the only place to source
your product. If they decide not to work with you, raise their prices or go
out of business it jeopardizes the future of your business.
You'll never be able to fnd two suppliers that carry all the same products,
but if they operate in the same niche or industry, both will likely stock the
best-selling items – and these are what you're most concerned about.
2. PICK Y PICK YOUR PRODUCT OUR PRODUCTS WISEL S WISELYY – Drawing on the last point, try to sell
primarily items that you know are carried by both suppliers. This way, you
have two potential fulfllment options.
3. USE GENERICS T USE GENERICS TO Y O YOUR AD OUR ADVVANT ANTAGE AGE – Even if they don't have exactly
the same item, two suppliers might carry near-identical products that are
interchangeable. This is particularly true for smaller accessories and
product add-ons. If you can confrm that two products are nearly identical,
write a generic product description that allows you to fulfll the order from
either supplier. Also, list both suppliers' model numbers in the model feld.
That way you can forward an order invoice to either supplier without having
to make changes.
A word of warning: You need to exercise some judgment in this area. Each
market will have well-known brands (e.g., Nike, Bose), and you should
NEVER substitute those products.
4. CHECK ON ITEM AV CHECK ON ITEM AVAILABILITY AILABILITY – Just because a dropshipper lists an item
on its website doesn't mean it carries that item consistently. It's a good idea
to chat with your sales representative about the availability of products
you're considering selling. Are these items in stock 90% of the time or
more? Or does the dropshipper keep only a few on hand and often has
trouble getting the product reordered from the manufacturer? You'll want to
52 The Ultimate Guide to Dropshipping
avoid stocking the latter type of products.
5. DEALING WITH OUT DEALING WITH OUT-OF-S -OF-STTOCK ORDERS OCK ORDERS - Despite your best planning,
you'll inevitably deal with customer orders you can't fll. Instead of telling the
customer the item is out of stock, ofer a complimentary upgrade to a similar
– but better – product. Your customer will likely be thrilled, and you'll be
able to retain the customer relationship. You might not make any money on
the order, and that's OK. You wouldn't have made any money had your
customer canceled the order, either.
Order Fulf Order Fulfillmen illmentt
Utilizing multiple suppliers has a number of benefts that we've discussed: it
increases the likelihood that items will be in stock, ofers geographical diversity
for faster delivery times and prevents you from being reliant on any one source
for your products. But with multiple options for flling an order, how do you know
which supplier to choose? There are a few diferent methods to consider:
ROUTE ALL ORDERS T ROUTE ALL ORDERS TO A PREFERRED SUPPLIER O A PREFERRED SUPPLIER – If you have one supplier
that's best to work with (superior service, great selection, etc.), you can simply
route all orders to that supplier by default. This is particularly easy to implement,
as you can simply add your supplier's email address as a recipient for all new
order confrmations, automating the entire process. If you use this method,
ideally your preferred supplier will stock most of the items you sell. Otherwise,
you'll frequently have to deal with re-routing orders that it couldn't fll.
ROUTE ORDERS BASED ON L ROUTE ORDERS BASED ON LOC OCATION ATION – If you use multiple suppliers that
each stock the majority of your products, you can simply route the order to the
supplier closest to your customer. This not only expedites delivery to your
customer, but also saves on shipping fees.
ROUTE ORDERS BASED ON AV ROUTE ORDERS BASED ON AVAILABILITY AILABILITY – If you stock a large catalog of
products spread out over numerous suppliers, you'll likely need to route each
order based on which drop shipper has the item in stock. This option requires
more work if you're doing it manually but can be automated with a service like
eCommHub (www.ecommhub.com) if your suppliers provide data feeds.
The Ultimate Guide to Dropshipping 53
ROUTE ORDERS BASED ON PRICE ROUTE ORDERS BASED ON PRICE – This sounds great in theory, but unless
one supplier has signifcantly better pricing it can be difcult to automatically
determine which supplier will be cheapest. Any automated solution will need to
consider potential drop fees, real-time shipping rates and real-time supplier
pricing. So while not impossible, it can be difcult to implement an accurate
automated system to accomplish this.
NO NOTE: TE: Even if you don't route all your orders on price, you should have your
suppliers bid against each other to achieve the best pricing possible as your
business grows. Just don't try to do this too early – if you're asking for pricing
discounts as a newbie, you'll likely only annoy your suppliers.
We've tried all four methods and found there's no “best” way to do it. It really
depends on your store, your suppliers and your personal preferences.
Security an Security and F d Fraud Issues raud Issues
Storing Credit Card Numbers
Storing your customers' credit card information can allow for convenient
reordering and may increase sales. But if you're hosting your own site, this
typically isn't worth the security issues and liability. To store credit card data
you'll need to abide by all sorts of PCI (Payment Card Industry) compliance rules
and security audits. This process is expensive and complex, especially for non-
technical merchants. And if your server is hacked or breached, you might be
liable for the stolen card information.
The best solution is to not store your customers' credit card data. Focus your
eforts on marketing and customer service instead of security audits. Fortunately,
if you're using a hosted platform like Shopify you won't need to worry about any
of this. But if you're using a self-hosted cart, make sure to disable the “store card
information” feature in your confguration panel.
Dealing With Fraudulent Orders
The possibility of fraudulent orders can be scary when you're starting out, but
with some common sense and a bit of caution you can prevent the vast majority
of losses due to fraud.
54 The Ultimate Guide to Dropshipping
The Address Verifcation System
The most common and widely used fraud prevention measure is the AVS, or
address verifcation system. When the AVS feature is enabled, customers must
enter the address on fle with their credit card for the transaction to be
approved. This helps prevent thieves with just the raw credit card number from
successfully making purchases online. Fraud is rare for orders that pass the AVS
check and are shipped to the customers' billing addresses.
The vast majority of fraudulent ecommerce orders occur when the billing and
shipping addresses are diferent. In these cases, a thief enters the card owner's
address as the billing address and enters a separate shipping address for the
goods. Unfortunately, if you don't allow customers to ship to addresses other
than the billing address, you'll lose out on a lot of legitimate orders. But by
allowing it, you're at risk for fraudulent orders that YOU will have to pay for. If you
ship an order to an address other than the card holder's address, the credit card
company will make you foot the bill in the event of fraud.
Fortunately, fraudsters tend to follow patterns that make it easier to spot
illegitimate orders before they ship. Individually, these signs won't help you fag
a fraudulent order, but if you see two or three of them you should investigate:
• DIFFERENT BILLING AND SHIPPING DIFFERENT BILLING AND SHIPPING – Again, more than 95% of all
fraudulent orders will have diferent billing and shipping addresses.
• DIFFERENT NAMES DIFFERENT NAMES – Diferent names on the billing and shipping
addresses could be a red fag for fraudulent orders. That, or a gift
purchase.
• UNUSU UNUSUAL EMAIL ADDRESSES AL EMAIL ADDRESSES – Most people have email addresses
incorporating some part of their name, allowing you to match part of an
email address to a customer's name. But if you see an address like
[email protected], there's a good chance it's a made-up address and is
one sign of fraud.
• EXPEDITED SHIPPING EXPEDITED SHIPPING – Since they're charging everything to someone
else's card, fraudsters will often pick the fastest – and most expensive –
delivery method. It also reduces the amount of time you have to catch them
before the item is delivered.
The Ultimate Guide to Dropshipping 55
If you spot an order you suspect is fraudulent, simply pick up the phone.
Fraudsters almost never put their real number on an order. If the order is
legitimate, you'll likely have a 30-second discussion with someone that clears
everything up. If not, you'll get a dead number or someone who has no idea that
she ordered a 25-foot boat scheduled for overnight delivery. At that point, you
can cancel the order and issue a refund to avoid any chargebacks or problems.
UUnnderstan derstandin ding Char g Chargebacks gebacks
When a customer calls his or her bank or credit card company to contest a
charge made by you, you'll receive what's called a “chargeback.” Your payment
processor will temporarily deduct the amount of the disputed charge from your
account and ask you to prove that you delivered the goods or services to the
customer. If you can't provide proof, you'll lose the amount in question and be
slapped with a $25 chargeback processing fee. If you rack up too many
chargebacks relative to the volume of orders you're processing, you could even
lose your merchant account.
The largest cause of chargebacks is usually fraud, but customers will also
dispute a charge because they didn't recognize your business, forgot about the
transaction or simply didn't like the product they received. We've seen it all.
When you receive a chargeback, you often have just a few days to respond, so
you need to act quickly! To have a shot at getting your money back, you'll need
to provide documentation of the original order, tracking information showing
delivery and likely a wholesale packing slip showing which items you purchased
and shipped. If the contested charge was for a legitimate transaction, you'll have
a good chance of recovering the funds as long as you didn't make any untrue
statements or promises in the course of the transaction.
Unfortunately, if the chargeback is related to an order with diferent billing and
shipping addresses, you're almost certainly not going to win. Most processors
will only compensate you for fraudulent orders shipped to the billing address on
the card. In our businesses, we don't even bother responding to these kind of
chargebacks because we know it's a waste of time.
56 The Ultimate Guide to Dropshipping
Dealin Dealing With Returns g With Returns
Before writing your own return policy, you'll want to make sure you know and
understand how all your suppliers deal with returns. If they have a lax 45-day
return window, you can aford to be generous with your terms. A strict return
policy from just one supplier can cause you to re-evaluate the terms you can
aford to have in place.
When a customer needs to return an item, the process will look like this:
1. A customer contacts you to request a return
2. You request an RMA (return merchandise authorization) number from your
supplier
3. The customer mails back the merchandise to your supplier, noting the RMA
# on the address
4. The supplier refunds your account for the wholesale price of the
merchandise
5. You refund the customer for the full price of the merchandise
It's not always this straightforward, however. The following can complicate
returns:
Restocking Fees
Some suppliers will charge a restocking fee, which is essentially a surcharge for
having to return an item. Even if your supplier charges these fees, we strongly
recommend not having them be a part of your return policy. They seem
outdated and unfriendly toward customers. Although you may have to eat a fee
here and there, you'll likely recoup that expense in more customers who decide
to do business with you.
Defective Items
The only thing worse than receiving a defective item is having to pay additional
postage to return it! Most dropshipping suppliers won't cover return postage for
defective items. In their minds, they didn't manufacture the item so they aren't
liable for defects. They simply view it as a risk of selling products to a retail
market.
The Ultimate Guide to Dropshipping 57
You, however, should ALWAYS compensate your customers for the return
shipping fees for defective items if you're interested in building a reputable
business. Again, this is a fee you won't be able to pass along to anyone, but it's
part of the cost of running a quality dropshipping business. Unless you have
your own UPS or FedEx account, it can be difcult to print a pre-paid shipping
label for customers so you may need to issue a return shipping refund to
compensate them for their out-of-pocket expense. However you do it, make
sure you compensate them somehow.
If the defective item is relatively inexpensive, it often makes sense to just ship
the customer a new product without requiring them to return the old one. This
has a number of advantages compared to making them return the old item,
including:
IT C IT CAN BE COS AN BE COST EFFECTIVE T EFFECTIVE – It doesn't make sense to pay $10 to return an
item that only costs you $12 from your wholesaler. You'll get a $2 net credit, but
it's not worth it for the hassle to your customer, supplier and staf.
THE CUS THE CUSTTOMER IS BL OMER IS BLOOWN AW WN AWAY AY – How often do companies simply ship out a
new product without needing an old one back? Almost never! You'll score major
points and may land a customer for life. Also, the customer will get the new
product much faster than if the old one had to be returned to the warehouse
before the new item could be shipped.
YYOUR SUPPLIER MAY P OUR SUPPLIER MAY PAY FOR SHIPPING AY FOR SHIPPING – Suppliers won't pay for return
shipping on a defective product, but most will pay to have a new replacement
sent to the customer. Because they'll be paying for return shipping anyway, most
suppliers can be talked into covering the shipping on a replacement product
that you simply purchase separately. Plus, many are glad to duck the hassle of
processing the return.
If a customer wants to return a non-defective product for a refund, most
companies will expect the buyer to pay for the return freight. This is a fairly
reasonable policy. If you're willing to ofer free returns on everything, you'll
defnitely stand out (and companies like Zappos have made this part of their
unique business model). But it can get expensive, and most customers will
understand that you shouldn't have to cough up return shipping fees simply
because they ordered a product they ultimately didn't want.
58 The Ultimate Guide to Dropshipping
Shippin Shipping Issues g Issues
Calculating shipping rates can be a big mess for dropshipping merchants. With
so many diferent products shipping from multiple locations, it's difcult to
accurately calculate shipping rates for orders.
There are three types of shipping rates you can use:
REAL-TIME RATES REAL-TIME RATES – With this method, your shopping cart will use the collective
weight of all items purchased and the shipping destination to get an actual real-
time quote. This is very accurate but can be difcult to compute for shipments
from multiple warehouses.
PER-TYPE RATES PER-TYPE RATES – Using a per-type method, you'll set fat shipping rates based
on the types of products ordered. So all small widgets would ship for a fat $5
rate, while all large widgets would be $10 to ship.
FLAT FLAT-RATE SHIPPING -RATE SHIPPING – As the name implies, you'd charge one fat rate for all
shipments, regardless of type. You could even ofer free shipping on all orders.
This method is the easiest to implement but is the least accurate in refecting
actual shipping costs.
When it comes to shipping, it's important to refer to the overarching principles
about dropshipping that we listed at the outset of this chapter. Specifcally, we
want to fnd a solution that emphasizes simplicity over perfection, especially if
we're just starting out.
Some merchants will spend days – or weeks – struggling to properly confgure
automated shipping rules for a store that has yet to generate a sale. Instead,
they should focus on other issues like marketing and customer service, and
quickly implement a shipping policy that makes sense from an overall level.
Then, once they start to grow, they can invest in a more exact system. With this
philosophy, it's often best to estimate an average shipping fee and set that as
your overall fat rate. You'll probably lose money on some orders but make it
back on others.
Even if you could implement a system that passed along extra shipping fees
based on supplier location, would you really want to? Most customers balk at
excessive shipping fees, especially when they assume their order is originating
from one location. Instead, try to limit multiple shipments by using suppliers with
The Ultimate Guide to Dropshipping 59
overlapping inventory and by being selective about the items you sell. This is a
much more practical and simple long-term solution.
International Shipments
International shipping has become easier but it's still not as straightforward as
domestic shipping. When you ship internationally, you'll need to consider and/or
deal with:
• Diferent weight and length limitations for diferent countries
• Additional charges from suppliers for processing international orders
• The added expense of resolving problematic orders due to higher shipping
fees
• Excessive costs for shipping large and/or heavy items
Is the hassle worth it? It depends on the market you're in and the margins you
earn. If you sell small items with higher margins, the increased market reach may
make it worthwhile to deal with the hassle and expense of ofering international
shipments. For others – especially merchants selling larger or heavier items –
the added beneft won't be worth the expense and inconvenience.
Picking a Carrier
Selecting the right carrier is important, as it can save you a signifcant amount of
money. In the U.S., the largest decision you'll need to make is between UPS/
FedEx and the U.S. Postal Service.
UPS/FEDEX UPS/FEDEX – These privately run giants are great for shipping large, heavy
packages domestically. Their rates for big shipments will be signifcantly lower
than those charged by the USPS.
UU.S. POS .S. POSTTAL SER AL SERVICE VICE – If you're shipping small, lightweight items you can't
beat the rates ofered by the USPS. After dropshipping fees, the cheapest UPS
shipping fee you're likely to see is around $10, while you can often ship items for
$5 or less through the post ofce. The post ofce tends to be a better choice for
sending international shipments, especially smaller ones.
When setting up your shipping options, consider categorizing them by shipping
time (“Within 5 Days” or “Within 3 Days”), as this gives you the fexibility to pick
the carrier that's the most economical for each order and delivery time.
60 The Ultimate Guide to Dropshipping
Pro Providin viding Customer Support g Customer Support
Take it from us: Managing all your customer emails, requests and returns in an
Excel spreadsheet is NOT ideal. As excellent as Excel is, it's not built to handle
customer support. Similarly, as your business and team grow, managing support
with a single email inbox also quickly breaks down and leads to problems and
service lapses.
Implementing a help desk is one of the best things you can do to ensure quality
service for your customers. Help desk software comes in a number of diferent
forms, but all provide a centralized location to manage your customer support
correspondence and issues. Most desks make it easy to assign issues to team
members and maintain communication history among all related parties.
A few popular options to choose from include:
HELP SCOUT HELP SCOUT – Less cluttered than other desks, Help Scout treats each issue as
an email and removes all the traditionally appended ticket information that
customers see with support requests. Instead, support tickets appear like
standard emails to customers, creating a more personalized experience.
ZENDESK ZENDESK – Highly customizable and powerful, Zendesk ofers a variety of tools
and integrations and is one of the most popular help desks available. It takes
some customization but is very powerful once it's tailored to your company.
DESK DESK – Backed by well-known SalesForce, Desk's 'Universal Inbox' allows you
to interact with your customers across numerous channels from one streamlined
interface.
KAY KAYAK AKOO – Kayako boasts an all-in-one platform that ofers built-in live chat,
phone call and remote support issue management alongside traditional ticket-
based support.
Off Offerin ering Phone Support g Phone Support
Deciding whether to ofer phone support can be a tricky decision. It's obviously
a great way to provide real-time support but is one of the most expensive
support methods. If you're bootstrapping a business while working your 9 to 5,
you won't be able to handle calls. But if you're working full-time on your business
The Ultimate Guide to Dropshipping 61
– or have a staf member who can – it might be a feasible option. If you're
unable to staf a phone throughout the day, you can always have your phone
number ring through to voicemail and return customer calls later. This isn't a
perfect solution but can be a good compromise.
You should consider the type of products you'll be selling when thinking about
how to ofer phone support. If you're a diamond boutique selling jewelry in the
$1,000 to $5,000 range, many customers won't be comfortable placing an order
that large without talking to a real person. However, if you're selling products in
the $25 to $50 range, most people will feel comfortable buying without phone
support, assuming you've built a professional, information-rich website.
If you do decide to ofer phone support, think through strategic ways to do so
30
.
Slapping a large 800 number on the top of every page can lead to a surfeit of
low-value phone calls that cost more to support than they're worth. Instead,
consider adding your number in more strategic places like the Contact Us and
Shopping Cart pages, where you know the visitor has a high probability of
purchasing.
Regardless of how you decide to handle sales requests, you should always be
willing to call customers after the sale to resolve any issues that arise. There's
nothing wrong with carefully evaluating the best ways to ofer pre-sale support,
but when it comes to taking care of people who have purchased from you, you
should never refuse to help them on the phone.
The following services can help you set up a toll-free number and sales line:
Grasshopper
31
– Grasshopper ofers phone services and is geared toward
smaller businesses and entrepreneurs. You can get a toll-free number, unlimited
extensions, call forwarding and voicemail for a reasonable monthly fee (around
$25).
RingCentral
32
– RingCentral is the 800-pound gorilla in the VoIP and
800-number space, and we've used it in the past with mixed results. Its fexible
interface lets you set up custom routing rules and extensions. For Mac users, we
recommend looking for a diferent company unless you plan on buying a VoIP
phone, as RingCentral's phone software for OS X is buggy and unreliable.
30http://www.shopify.com/blog/7116328-the-ultimate-guide-on-business-incorporation-in-
canada#axzz2H8ZsIrWo
31http://grasshopper.com/
32http://www.ringcentral.com/
62 The Ultimate Guide to Dropshipping
We've covered a bunch of information so far, discussing everything from the
fundamentals of dropshipping to the intricacies of picking a niche and running
your business. By now, you should have enough of a foundation to confdently
get started researching and launching your own dropshipping business.
With so much to consider, it's easy to get overwhelmed and lose track of what's
really important. That's why we created this list of the crucial elements to
success. These are the core “must-do” actions that will make or break your new
venture. If you can successfully execute these, you'll be able to get a lot of other
things wrong and still have a great chance at success.
1. Add V 1. Add Value alue
Having a solid plan for how you can add value to your customers is the most
crucial success factor. This is important for all businesses, but much more so in
the world of dropshipping, where you'll be competing with legions of other “me
too” shops carrying similar products.
With dropshipping, it's easy to think you're selling customers a product. But
successful small merchants understand that it's not only the product they ofer –
they're selling insights, information and solutions. You think you're an
ecommerce merchant but you're also in the information business.
So how are you going to add value and help solve problems for your
customers? If you're unsure, spend some time re-reading Chapter 4, which
discusses the topic in depth. If you're struggling to answer this question for a
given niche, you may want to consider picking a diferent market.
The Key Elements of Success
The Ultimate Guide to Dropshipping 63
If you're not able to add value through quality information and guidance, the only
thing you're left to compete on is price. While this has been a successful
strategy for Walmart, it's not going to help you build a successful drop shipping
business.
2. F 2. Focus on Mar ocus on Markketin eting an g and SEO d SEO
Coming in a close second to adding value as a key success factor is being able
to drive trafc to your new site. The #1 problem and frustration new ecommerce
merchants face is a lack of trafc to their websites. Too many merchants slave
away for months on the perfect site only to launch it to a world that has no idea it
exists.
Marketing and driving trafc is absolutely essential to the success of your
business and is difcult to outsource well, especially if you have a small budget
and are bootstrapping your business. You need to take the personal initiative to
develop your own SEO, marketing, outreach and guest posting skills.
This is particularly crucial during the frst 6 to 12 months, when no one knows
who you are. Following your site launch, you need to dedicate at least 75% of
your time on marketing, SEO and trafc generation for at least 4 to 6 months –
that's right, 4 to 6 months! Once you've established a solid marketing foundation,
you can scale back and coast a bit on the work you put in. But early on, it's
impossible to place too much emphasis on marketing.
If you're not a marketing or SEO expert yet, the following resources and blogs
are a great way to get started:
SEO Resources:
SEOmozhttp://www.seomoz.org – One of the most popular SEO communities
online. Their beginners guide to SEOhttp://www.seomoz.org/beginners-
guide-to-seo is a particularly great resource for those starting out.
SeachEngineLandhttp://searchengineland.com/ – Extremely prolifc SEO blog,
with dozens of new posts each day.
64 The Ultimate Guide to Dropshipping
SEOBookhttp://www.seobook.com/ – A popular SEO blog and the home of a
paid private community for SEO professionals.
Distilledhttp://www.distilled.net – This marketing and SEO agency has a top-
notch blog and a number of quality training courses and guideshttp://www.distilled.net/training, many of which are free.
Marketing Resources:
Hubspot Bloghttp://blog.hubspot.com/ – Advice on everything inbound
marketing related, from driving trafc with email to social media tips.
Seth Godin's Bloghttp://sethgodin.typepad.com/ – Solid high-level advice on
marketing and building an audience.
QuickSprouthttp://www.quicksprout.com/ – A blog by well-known
entrepreneur Neil Patel dedicated largely to marketing, SEO and trafc
generation.
KissMetrics Bloghttp://blog.kissmetrics.com – In-depth marketing posts with a
slant toward analytics, usability and conversion.
SparringMindhttp://www.sparringmind.com/ – How to use behavioral
psychology to help infuence customers and market your business.
CopyBloggerhttp://www.copyblogger.com/ – Content marketing tips with an
emphasis on writing efective, compelling copywriting.
Mixergyhttp://mixergy.com/goto/welcome/ – Interviews with successful
entrepreneurs in the technology and online felds. Not focused exclusively on
marketing, but lots of applicable information for aspiring entrepreneurs
including marketing and early-stage advice.
The Ultimate Guide to Dropshipping 65
Ecommerce Marketing Resources:
Shopify Bloghttp://www.shopify.com/blog – A comprehensive ecommerce
blog with frequent posts on how to efectively promote and market your online
store.
ecommerceFuelhttp://www.ecommercefuel.com – Tips from an active
ecommerce entrepreneur on how to found, grow and market online stores.
Written specifcally for individual store owners and smaller stores.
33. Specialize! . Specialize!
Almost every successful dropshipping store we encounter has one thing in
common: It specializes in a certain product or niche. The more that stores
specialize, the more successful they tend to be.
You don't want to just sell backpacks. You want to sell backpacks designed for
around-the-world travelers obsessed with lightweight gear. You don't want to just
sell security camera equipment. You want to focus on security systems for gas
stations.
Many think narrowing their focus limits their potential customer base and will
cost them sales. Just the opposite is true! Specializing allows you to
communicate more efectively with your customers, stand out more easily from
the competition and compete against a smaller feld. Specializing is rarely a bad
move to make in a dropshipping venture.
If you're launching a store in a new niche you probably won't know what
segment of your customers to focus on – and that's OK. But as you gain
experience with your customers you should identify the segment that's the most
proftable and that allows you to add the most value. Then, try to position your
business to focus exclusively on those customers' needs and problems. You'll be
amazed at how your conversion rates skyrocket even if you're charging a
premium price.
Remember: IF EVER IF EVERYYONE IS Y ONE IS YOUR CUS OUR CUSTTOMER, THEN NO ONE IS OMER, THEN NO ONE IS.
Specialization makes it easier to diferentiate yourself, charge a premium price
and concentrate your marketing eforts more efectively.
66 The Ultimate Guide to Dropshipping
4. Ha 4. Havve a Lon e a Long-T g-Term P erm Perspecti erspectivvee
Building a dropshipping business is like building anything else of value: It takes
a signifcant level of commitment and investment over time. Yet for some reason
people assume they can build a passive six-fgure income with dropshipping
after a few months of part-time work. That's just not the way it works.
As we mentioned in Starting Your Business, it will realistically take at least a year
to build a business that generates an average full-time income.
It's also important to understand that the frst few months are the most difcult.
You'll struggle with doubts, run into issues with your website and will likely have
an underwhelming website launch that generates zero sales. Understand that
this is normal! Rome wasn't built in a day, and neither were any successful
dropshipping businesses.
If you mentally prepare for a challenging beginning and don't expect to get rich
overnight, you'll be much more likely to stick with your business until it becomes
a success.
5. Off 5. Offer Outstan er Outstandin ding Service g Service
The Internet has always been a fairly transparent place, but the recent rise of
social media has made your business reputation even more important to your
success online. If you don't treat your customers well, they'll often let the entire
world know – including many potential customers.
The biggest customer service risk for dropshipping merchants is having tunnel
vision on per-order profts and losses when fulfllment issues go awry. As
discussed in Chapter 6, it's critical to accept that dropshipping can get messy,
that you'll be paying to clean up some messes, and that you shouldn't always try
to pass these on to your customer. If you aren't occasionally losing money on
individual orders
33
to make customers happy, you're probably not providing very
good service.
Having happy customers is some of – if not THE – best marketing you can do.
As is true in all businesses, it's much easier to make a sale to a satisfed
customer than to try to convince a new prospect to buy. If you treat your
33http://www.shopify.com/blog/6657676-stop-obsessing-over-revenue-3-proven-strategies-for-
increasing-proftability
The Ultimate Guide to Dropshipping 67
customers exceptionally well, they're likely to spread the word and refer others
your way. With top-notch service, you can build a business where repeat
customers generate much of your revenue.
Making customer service a priority set your dropshipping business up for
success, so ensure it's a priority from the outset.
66. Don . Don't Get Hun 't Get Hung Up on the Details g Up on the Details
Don’t focus too much on the details. Your company name, logo, theme or email
marketing service aren't going to determine your success.
What makes a business successful are the things we just talked about: adding
value, marketing, outstanding customer service, specializing and a long-term
commitment. Still, new merchants will spend weeks – sometimes months –
struggling to make a decision between two shopping carts or providers. That's
valuable time better spent developing the core aspects of the business.
Do your research and make an informed decision, but don't let small decisions
paralyze you.
7. The Most Importan 7. The Most Important Step t Step
The most important step – the one that most people never take – is to actually
get started building your business! This is the hardest thing for most people and
it's usually a result of fear and uncertainty.
It's a common misconception that successful entrepreneurs have a rock-solid
certainty about their business at the outset. When you dig a little deeper, you'll
fnd that most had fears and reservations about how things would turn out. Yet
they moved forward with their plan despite these doubts.
If you're serious about building your own dropshipping business, you'll need to
do the same. Do your research, evaluate your options and then move forward
with that information in spite of your fears and reservations. It's what
entrepreneurs do. Start now.
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68 The Ultimate Guide to Dropshipping
Glossary
We use a lot of terms you may not be familiar with in this guide, so here are
some simple defnitions to help you out.
ADDRESS VERIFIC ADDRESS VERIFICATION S ATION SYYSSTEM (AVS): TEM (AVS): Built to fght payment card fraud, the
payment card Address Verifcation System compares the billing address a user
submits during a card-not-present transaction with the billing address on record.
AVS is one of several payment card fraud prevention systems.
AFFILIATE: AFFILIATE: A publisher or site owner that forwards qualifed web trafc to an
online merchant on a pay-for-performance basis is called an afliate in the
context of online marketing.
AFFILIATE LINKS: AFFILIATE LINKS: A universal (uniform) resource locator (URL) that includes an
afliate's identifcation number and additional information that makes it easier for
merchants to track afliate activity is an afliate link.
AMAZ AMAZON: ON: In the retail context, Amazon is a multi-national online retailer with a
market capitalization in excess of $128 billion U.S. as of January 2013. Amazon
also hosts a marketplace wherein other Internet purveyors may display and sell
products, and ofers several software-as-a-service and infrastructure-as-a-
service solutions for business.
APPLIC APPLICATION PROGRAMMING INTERF ATION PROGRAMMING INTERFACE (API): ACE (API): An API is a protocol created
to allow separate software solutions to communicate over a relatively simple
interface. Developers will often use APIs to connect or integrate systems and
services.
AUTHORIZATION: AUTHORIZATION: A payment card transaction performed specifcally to
determine if the payment account has sufcient funds to complete a given
transaction.
AUTHORIZED DIS AUTHORIZED DISTRIBUT TRIBUTOR: OR: A manufacturer-approved or -designated
distributor able to sell products in quantity to commercial customers like Internet
retailers.
The Ultimate Guide to Dropshipping 69
AUTHORIZED RET AUTHORIZED RETAILER: AILER: A manufacturer-approved or -designated retailer able
to sell products directly to consumers.
BETTER BUSINESS BUREAU: BETTER BUSINESS BUREAU: A non-proft organization in Canada and the
United States that is focused on trust in advertising. The organization responds
to consumer inquiries about business reliability, and accredits businesses.
Accredited online merchants may display a Better Business Bureau badge.
BING: BING: Microsoft’s search engine, Bing, displays results in response to a user’s
search query. The site uses a complex and secret algorithm to select which sites
to display in response to a particular search. Bing also ofers a pay-per-click
advertising platform, and allows merchants to ofer a discount to shoppers.
BL BLOG: OG: A blog is an online journal or publication that includes relatively short,
discrete articles, called posts, that are typically organized by date with the most
recent posts frst. Frequently, blogs allow readers to add comments to posts.
The term blog is a combination of “web” and “log.” At frst, blogs tended to be
personal journals or opinion sites, but the term has come to include an array of
diferent types of publications. In the ecommerce context, blogs are frequently
used as a marketing tool, and may be included in a merchant's social media or
content marketing campaigns.
BOO BOOTTSSTRAPPING: TRAPPING: In business, bootstrapping is the concept of self-funding a
new company, meaning that a business pays its operating expenses either with
profts or from its founder's own investments, rather than accepting external
capital.
BOUNCE RATE: BOUNCE RATE: An Internet marketing term used to describe the percentage of
site visitors that arrive at a single page on a given website, and then leave
(bounce) from that same page without visiting any other page on the site.
BRICK & CLICK S BRICK & CLICK STTORE: ORE: A retail outlet or business with at least one physical
location and at least one ecommerce enabled website.
BRICK & MOR BRICK & MORTTAR S AR STTORE: ORE: A retail outlet or business with at least one physical
location.
BUSINESS S BUSINESS STRUCTURE: TRUCTURE: A company's legal status or organization. Often refers
to incorporation.
70 The Ultimate Guide to Dropshipping
CCALL-T ALL-TO-ACTION: O-ACTION: A phrase, button, link or other site element that specifcally
asks a visitor to take some action, including purchasing a product, registering,
subscribing or similar.
CCANONIC ANONICALIZATION: ALIZATION: The practice of selecting preferred URLs for a specifc set
of content. Many modern sites allow content to be accessed from a number of
URLs, including URLs that may contain session or query information.
Canonicalization helps to manage which of those URLs search engines index
and credit.
CCANONIC ANONICAL URL: AL URL: The canonical meta tag that directs search engines to index
the preferred URL for site content that is available from multiple URLs.
CCAPTURE: APTURE: The process of securing payments from a payment process after an
authorization.
CHARGEBACK: CHARGEBACK: When an issuing back forcibly reverses a transaction, taking
funds from a merchant and returning those funds to a consumer. Nearly all
chargebacks are the result of a consumer complaint, including claims that the
transaction was not authorized, not fulflled, or not as described. Chargebacks
may also afect the rate that merchants pay to process card-not-present
transactions.
COMMA SEP COMMA SEPARATED V ARATED VAL ALUES (CSV): UES (CSV): A fle type that stores data values. CSV
fles are often used to transfer product feeds.
CONFIRMED SHIPPING ADDRESS: CONFIRMED SHIPPING ADDRESS: The phrase confrmed shipping address may
have two similar but distinct meanings in the ecommerce context. Confrmed
Shipping Address may simply be an address that actually exists based on a
review from a package carrier like FedEx or the United States Postal Service.
The phrase may also refer to a shipping address that a particular consumer has
either registered with a payment processor or used successfully in a prior
transaction with a particular merchant.
CONTENT MANAGEMENT S CONTENT MANAGEMENT SYYSSTEM (CMS): TEM (CMS): A software solution that makes it
possible to create, edit, maintain, publish, and display content on the Internet
from a single interface or administration tool. In the online retailing context, a
CMS may be used to manage a stores product catalog.
CONVERSION: CONVERSION: A marketing term that describes when a user or visitor
completes some action or achieves some marketing goal. More specifcally,
The Ultimate Guide to Dropshipping 71
conversion is often used to describe when a site visitor converts to a customer,
making a purchase.
COOKIE: COOKIE: A very small fle saved on a user’s computer or mobile device for the
purpose of storing information related to the user’s interaction with a particular
site.
CORPORATION: CORPORATION: A distinct legal entity and business structure, wherein the
business is separate from its shareholders.
CUS CUSTTOMER RELATIONSHIP MANAGEMENT (CRM): OMER RELATIONSHIP MANAGEMENT (CRM): A software solution
specifcally devoted to organizing, synchronizing, and automating a business'
customer relationships.
CSS: CSS: A stylesheet language used to describe the “look and feel” of a site written
in HTML. CSS allows a page's presentation to be separated from its structure,
making updates and maintenance easier. CSS stands for Cascading Style Sheet.
DELIVER DELIVERY CONFIRMATION (DC): Y CONFIRMATION (DC): A service ofered by many package carriers,
like the United States Postal Service and FedEx, that provides the shipper with
information about when a package was delivered. This is not the same as when
a customer signs for a package.
DIRECT DIRECTORIES: ORIES: Sites that list and link to other sites, including online stores, are
referred to as directories.
DISCOUNT CODE: DISCOUNT CODE: A series of numbers and/or letters that an online shopper
may enter at checkout to get a discount or other special ofer. Discount codes
may also be called coupon codes.
DIS DISTRIBUT TRIBUTOR: OR: A distribution business that inventories products from a number
of manufacturers and sells to many retailers. Often distributors are able to ofer
shorter lead times than manufacturers and may sell in smaller quantities. It is
common for distributors to charge a premium over a manufacturer-direct price
for the service and convenience provided.
DOMAIN: DOMAIN: The root address for a web page.
DROPSHIPPING / DROP SHIPPING: DROPSHIPPING / DROP SHIPPING: A fulfllment strategy wherein the retailer
does not actually inventory the drop shipped product, but instead passes the
shipping address to either the manufacturer, or a distributor that actually ships
the purchased items directly to the customer.
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DUT DUTCH AUCTION: CH AUCTION: Depending on context, the term Dutch Auction may have
more than one specifc meaning. At its simplest, a Dutch Auction is an auction
that starts with a high price that is lowered incrementally until a bid is placed or a
reserve (minimum) price is met. Also, the term may describe an auction wherein
more than one of an item is for sale, each item may sell for a separate price, so
that one buyer may take two of an item for $1, while the next buyer takes three
items at 90 cents each. Finally, a Dutch Auction can refer to an auction wherein
many items or lots are for sale, but all will sell for the same value. All bids are
considered and a common low bid price is determined for the sale of all items.
EBAY EBAY:: A online auction and shopping website, best known for its consumer-to-
consumer sales. Many online merchants also use eBay as a sales channel.
ECOMMERCE: ECOMMERCE: Buying and selling products over electronic networks, including
the Internet or mobile applications. The term may apply specifcally to electronic
transactions or more generally to the online retailing and online business.
EIN: EIN: The United States Internal Revenue Service may issue a business an
Employer Identifcation Number (EIN), which is also known as a Federal Tax
Identifcation Number. The EIN is used for tax collection and certain types of tax
or sales reporting.
EXPEDITED SHIPPING: EXPEDITED SHIPPING: A shipping option that features reduced handling or
transit times. Customers frequently pay a premium in order to ensure that an
ordered item arrives more quickly.
EXPOR EXPORTING: TING: The practice of selling items to wholesale or retail customers in
another country.
FRAUD: FRAUD: Intentional deception for the purpose of gain.
FULFILLMENT FULFILLMENT:: In ecommerce, fulfllment is the process of completing an order.
The term may also be applied to third-party companies that inventory products
and ship orders on behalf of an online store.
GOOGLE: GOOGLE: The leading search engine provider, Google displays search results
using a complex and secret algorithm that considers many factors. The company
seeks to show its users the best possible results. Google also provides other
services, including a pay-per-click advertising network, payment processing
solutions, product discovery tools, and an excellent analytics platform.
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GOOGLE KEYW GOOGLE KEYWORD T ORD TOOL: OOL: A free keyword suggestion tool included in the
Google AdWords Platform. The tool uses data from the many searches
conducted on the Google search engine to suggest keywords for a given URL
and category.
GOOGLE TRENDS: GOOGLE TRENDS: A search engine tool that shows how often a particular term
or keyword is searched for on Google. Results are shown in a relative scale,
making the tool well suited for comparing keywords or phrases. Trends will also
show where searches came from and how search volume for a particular
keyword has changed over time.
HTML (HYPER TEXT MARKUP LANGU HTML (HYPER TEXT MARKUP LANGUAGE): AGE): A markup language specifcally
created for displaying web pages and applications in web browsers. Like other
markup languages, HTML annotates a document, describing its layout and
syntax.
INVENT INVENTOR ORYY:: The value or quantity of a retailer’s current stock of products.
JJAV AVASCRIPT ASCRIPT:: A scripting language – ECMAscript – used to make web pages
interactive and dynamic.
LANDING P LANDING PAGES: AGES: In the online marketing context, a landing page is a single
web page that is displayed in response to a particular call to action. Landing
pages are often shown in response to a link in a pay-per-click ad, a link in an
email, or a specifc URL shown in ofine advertising. Landing pages include
content meant to meet the expectation set with the link a visitor clicked.
LIMITED LIABILITY COMP LIMITED LIABILITY COMPANY (LL ANY (LLC): C): A business structure that blends some of
the best elements of a partnership and a corporation.
LINKING ROO LINKING ROOT DOMAINS: T DOMAINS: In search engine optimization, when site A links to
site B one or more times, site A is said to be a linking root domain. Linking root
domains — in the plural — are the total number of unique sites that link one or
more times to a given website.
LIQUID LIQUIDATION: ATION: A sale intended to dispose of all of a given product line’s
inventory with the intention of not replenishing supplies.
LIQUID LIQUIDAT ATOR: OR: A company that purchases closeout products for the purpose of
resale.
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LIS LISTING FEES: TING FEES: Marketplaces and online auction sites, like eBay, may charge a
nominal listing fee for posting products.
LLOGIS OGISTICS: TICS: The management of products or other resources as they travel
between a point of origin and a destination. In ecommerce, logistics might
describe the process of transporting inventory to a merchant or the act of
shipping orders to customers.
LLONG T ONG TAIL: AIL: Posited in the October 2004 issue of Wired Magazine, the Long Tail
is Chris Anderson’s idea that markets and marketplaces, especially online, are
moving away from mainstream, broad-appeal products toward niche products. In
ecommerce, new retailers may fnd it easier and more cost efective to focus on
niche products.
LLONG-T ONG-TAIL V AIL VARIATIONS: ARIATIONS: In search engine optimization and pay-per-click
advertising, Long-Tail variations are keywords similar in meaning or root to other
high-volume keywords, but less competitive. Long-Tail variations are often
employed when a business is just starting out and cannot gain traction or aford
to bid on top performing keywords.
LLONG-T ONG-TAIL TRAFFIC: AIL TRAFFIC: Website trafc derived from Long-Tail variation keywords
or from niche searches and keywords in general.
MANUF MANUFACTURER: ACTURER: A company that makes goods for the purpose of sale.
MANUF MANUFACTURER ACTURER’S SUGGES ’S SUGGESTED RET TED RETAIL PRICE (MSRP): AIL PRICE (MSRP): The price at which a
manufacturer recommends that retailers sell a given product.
MAP PRICING: MAP PRICING: Manufacturers may require retailers to sell or advertise a given
product at a minimum price. This price foor is known as a minimum advertised
price or a minimum acceptable price. Manufacturers vary in their MAP
enforcement, with some cancelling retail dealer agreements, if sellers ofer
products below MAP.
MARGINS: MARGINS: The diference between what a retailer pays for a product and what
the retailer’s customer pays for the product. Margin calculations may consider
only the cost of the goods sold or may take into account overhead and other
variable costs.
MET META T A TAGS: AGS: HTML tags that provide information about a web page, but do not
necessarily impact how a page is displayed. Meta tag information is useful in
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search engine optimization and for use with some social media application
programming interfaces.
MINIMUM ORDER SIZE: MINIMUM ORDER SIZE: Manufacturers or distributors may require retailers to
place orders that meet a minimum value or unit count. This requirement would
be the minimum order size.
MUL MULTI-CHANNEL RET TI-CHANNEL RETAILING: AILING: Retailing products through more than one channel
where channels include online stores, online marketplaces like Amazon,
physical stores, physical catalogs, and similar.
MUL MULTIV TIVARIATE TES ARIATE TESTING: TING: In online marketing, a testing model that has
marketers simultaneously test many variables in order to discover which
variation in web page or ad content or design produces the best possible result.
Simply put, prospects might see one of several variations of a page or online ad,
while marketers measure which variation did the best job of achieving some
stated goal, like making a sale.
NET PROFIT NET PROFIT:: The diference between a business’ revenue and its costs – all of
its costs. Net proft may be thought of as the money left over after every bill is
paid.
NET TERMS: NET TERMS: Credit term that a supplier extends to a retailer, allowing the retailer
to pay for purchased items some number of days after those items have been
shipped. Often net terms are described as “net 30,” “net 120,” or similar where
net 30 means that a retailer has 30 days to pay for an order after that order has
shipped. Frequently, net terms will also include a discount so that 5/10 net 30
would mean that a retailer would receive a 5-percent discount if the bill was paid
in 10 days or less, otherwise the bill is due in 30 days.
NICHE: NICHE: A distinct market segment.
OPEN SITE EXPL OPEN SITE EXPLORER: ORER: A SEOmoz link analysis tool created to help measure
several aspects of a site search optimization and link quality.
ORDER FULFILLMENT ORDER FULFILLMENT:: In ecommerce, order fulfllment is the process of
completing an order, shipping a product or products to the customer. The term
may also be applied to logistics companies that inventory products and ship
orders on behalf of an online store.
ORG ORGANIC: ANIC: In the context of search engine optimization and search engine
marketing, organic results are those listings search engines show because of
76 The Ultimate Guide to Dropshipping
their relevance to a query, not because a site owner paid for an ad or paid to be
featured.
OUT OUTSOURCE: SOURCE: The process of contracting work to external, third-party
organizations.
OOVERHEAD: VERHEAD: The ongoing expenses associated with operating a business.
PPAGERANK: AGERANK: Google’s proprietary page ranking system that places emphasis on
inbound links as a means of determining how important a given page is.
PageRank can be measured on either a ten-point or 100-point scale.
PPATENT ATENT:: Protection for some forms of intellectual property, granting the
inventory exclusive right to manufacture, use, or sell an invention for a certain
number of years.
PPAYP AYPAL: AL: Founded in 1998, PayPal is a leading, worldwide payment processing
company. The service can process payments for merchants.
PPAY PER CLICK (PPC): AY PER CLICK (PPC): An online advertising model wherein advertisers pay only
when a prospect clicks on an advertisement and is directed to the advertiser’s
website. Google’s AdWords platform is an example of pay-per-click promotion.
PER-ORDER FEE: PER-ORDER FEE: When a manufacturer or distributor drop ships an order
directly to a customer on a retailers behave that manufacturer or distributor may
change a per-order fee for processing.
PREFERRED SUPPLIER: PREFERRED SUPPLIER: Some businesses will specify preferred suppliers,
encouraging employees with purchase privileges to order specifc categories of
products from preferred suppliers. In the retail context, being a preferred
supplier for a large organization may lead to additional sales.
PROFIT MARGIN: PROFIT MARGIN: The diference between what a retailer pays for a product and
what the retailer’s customer pays for the product. Margin calculations may
consider only the cost of the goods sold or may take into account overhead and
other variable costs.
QU QUANTIT ANTITATIVE METRICS: ATIVE METRICS: In online marketing, quantitative metrics are those
measures that may be represented as numbers. Click-through rates, visitor
counts, and time-on-site are all examples of quantitative metrics.
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QU QUALIT ALITATIVE METRICS: ATIVE METRICS: In online marketing, qualitative metrics seek to
measure the quality of a customer interaction, and may be subjective in nature.
A retailer, as an example, may implement a new product review campaign,
compare reviews written before and after the campaign, awarding each review a
qualitative score, and then use the relative scored to decide if the campaign was
successful.
RESELLER: RESELLER: A company that purchases goods or services for the purpose of
resale not consumption. In web economics, a reseller may also be a form of
afliate marketer, promoting a rebranded service.
RES RESTTOCKING FEES: OCKING FEES: A fee charged to customers who are returning products.
Often the restocking fee is subtracted from the customer’s refund.
RET RETAILER: AILER: A company that sells directly to the end consumer.
SEARCH ENGINE MARKETING (SEM): SEARCH ENGINE MARKETING (SEM): Online marketing aimed at increasing a
given website’s visibility on a search engine results page (SERP) by both
optimizing the website for indexing and purchasing ads or paid inclusions.
SEARCH ENGINE OPTIMIZATION (SEO): SEARCH ENGINE OPTIMIZATION (SEO): The process of making a website
easier for search engine bots to index and categorize.
SEARCH ENGINE RESUL SEARCH ENGINE RESULTTS P S PAGE (SERP): AGE (SERP): A search engine web page displaying
the list of responses to a particular search query.
SHIPPING: SHIPPING: The process of physically moving merchandise form a point of origin,
like a retailer’s warehouse, to a destination, like a customer’s home.
SOCIAL MEDIA: SOCIAL MEDIA: Internet-based tools or websites that facilitate sharing of
content, opinions, links, images, or videos between people.
SOCIAL MEDIA MARKETING: SOCIAL MEDIA MARKETING: A branch of Internet marketing aimed at promoting
products or service via social media. It may be thought of as web-based word-
of-mouth marketing.
SOLE PROPRIET SOLE PROPRIETORSHIP: ORSHIP: A business structure wherein a single individual both
owns and runs the company. For the most part, there is not legal distinction
between the owner and the business.
SPLIT TES SPLIT TESTING: TING: In online marketing, a testing model that has marketers
simultaneously test two variables (often labeled A and B) in order to discover
78 The Ultimate Guide to Dropshipping
which variation in web page or ad content or design produces the best possible
result.
SUPPL SUPPLY CHAIN: Y CHAIN: A network or system of businesses involved in moving a
product from its manufacturing point to the customer. In online retailing, the
supply chain usually represents the distributor and manufacturer of a product.
TRACKING NUMBER: TRACKING NUMBER: An alphanumeric identifcation that shipping services like
FedEx or the United States Postal Service assign to a specifc package to
facilitate monitoring and delivery confrmation.
TRADEMARK: TRADEMARK: Government protection for words, symbols, or designs meant to
represent a product or brand.
TRADE SHO TRADE SHOW: W: An exhibition created so that manufacturers and distributors may
show or demonstrate new products or services.
TRAFFIC: TRAFFIC: In Internet marketing, trafc represents the number of visitors a
particular page or site receives.
US USABILITY ABILITY:: The relative ease of navigating, reading, or otherwise interacting
with a website or web application.
VVAL ALUE ADDED T UE ADDED TAX (V AX (VAT): AT): A tax added at each stage of a production process.
Efectively, the tax applies each time “value” is added to the product.
VER VERTIC TICAL: AL: An industry segment made up of similar business and customers.
VVOIP: OIP: Voice over Internet Protocol (VoIP) describes a set of technologies
capable of enabling voice communications over an Internet connection rather
than traditional telephone lines.
WHOLES WHOLESALE PRICE: ALE PRICE: The price manufacturers, distributors, or other wholesalers
charge retailers for products.
WHOLES WHOLESALER: ALER: A manufacturer, distributor, or similar that sells to retailers.
XML: XML: The Extensible Markup Language or XML is a World Wide Web Consortium
standard used to encode and annotate text documents. XML is frequently used
in product feeds.
The Ultimate Guide to Dropshipping 79
About the Authors
Andrew Youderian
Andrew quit his job in corporate fnance to launch
his frst drop shipping business in 2008. He's
been a full-time ecommerce entrepreneur ever
since and owns numerous online stores. Andrew
writes at eCommerceFuel.com
34
about building
ecommerce businesses with an emphasis on
helping individual entrepreneurs and smaller
niche stores. Follow Andrew on Twitter @youderian.
35
Mark Hayes
Mark Hayes joined Shopify’s marketing and
growth team in 2010 after a four-year stint in
journalism. Mark is an expert in digital marketing,
social media, public and media relations, SEO,
branding and pinball machines. Follow Mark on
Twitter @allsop8184.
36
34http://ecommercefuel.com
35https://twitter.com/youderian
36https://twitter.com/allsop8184
80 The Ultimate Guide to Dropshipping

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