TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society."
Definition:-
TQM is composed of three paradigms:
Total: Organization wide
Quality: With its usual Definitions, with all its complexities (External Definition)
Management: The system of managing with steps like Plan, Organize, Control, Lead, Staff, etc.
Definition:-
TQM is composed of three paradigms:
Total: Organization wide
Quality: With its usual Definitions, with all its complexities (External Definition)
Management: The system of managing with steps like Plan, Organize, Control, Lead, Staff, etc.