Description
notes for mba
Team Management
Definition Of Team
? A group of people with a full set of complementary skills required to complete a task, job, or project.
? A Team is a combination of 2 or more persons who interact interdependently with complimentary skills to achieve common goals.
What is a Team?
The Diagram below represents a group of individuals at work :
? Everyone is heading in a different direction ,to achieve their individual objectives,& there is only a weak border to put them together as a group. ? In Comparison, at does a successful team looks like?
? In this team everyone is contributing to move forward in a clear direction. ? Everyone works within the borders. ? Everyone works to achieve common, shared goals. ? They also work together ,collaborating and cooperating, to enable them to make progress. ? A team combines the energy, motivation, experiences and expertise of individuals for a shared purpose so tat the team achieves more than the sum of the talents of its individuals members.
What is Group?
• “A group can be defined as a small group of people with complementary skills and abilities who are committed to a leader’s goal and approach and are willing to be held accountable by the leader” • A group is just a collection of people with something in common, such as being in the same place or having a shared interest.
Dimension Understanding Ownership
Creativity & Contribution
Group
Members may think they are grouped for administrative purposes
Team
Members recognize their interdependence & understand both personal & Team goals.
Members focus on themselves .They are less involved.
Members feel a sense of ownership. They are committed to value based common goals. They derive pride from the job. Members apply talents and creativity & decide on / identify tasks.
Members need instructions about what to do. What would be the best approach.
Trust
Common understanding
Personal Development
Members cannot understand the motives of Members work in climate of trust. Express colleagues. They generally cannot trust ideas, opinions, disagreements & feelings others. Members speak cautiously. They do not try Members practice open & honest to understand others viewpoint. communication. Members receive good training. They can Members continually develop skills. They apply oly limited knowledge in the work perceive they have the support of the team. area.
Dimension
Participative decision making
Clear Leadership
Group
Members participation in decision making is unlikely. Win- lose situation are common.
Team
Members participate in decisions affecting the team performance. Positive win-win results are the goal at all times.
Members Tend to work in a unstructured Members work in a structured environment. Leaders cannot exercise environment. Leader sets agreed high proper control. standards of performance.
Conflict Resolution Commitment
Members do not know how to resolve Members realize conflict is a normal conflict supervisors / leaders intervene. aspect of human interaction. They view conflicts as an opportunity for new ideas & creativity.
Members are not so committed towards Members are committed to & strive for excellence. Member turnover is high. excellence. They work in a harmonious environment.
Dimensions Of Team
A basic team comprises a manager and those who directly reports to hi. Teams can also be adhoc groups such as task forces or committees which come together for a specific purpose and a limited time. A recent phenomenon is the cross – cultural team, which brings together experts from a variety of disciplines & departments to develop new products, systems, or other results. We may also distinguish teams by three dimensions: Purpose – Product development ,quality,marketing,systems etc. Duration – Permanent or adhoc. Membership – Functional or Cross- Functional.
Characteristics Of Team
? The Characteristics of a well functioning & effective groups are manifold.. ? The Team Members share openly & authentically their feelings,opinions,thought,& perceptions about problems & conditions,& work for consensus on decisions. ? Trust,Support & involvement are genuine concerns of each team members. ? Each member encourages the development of other team members. ? Each member focuses on the ultimate goals of the project & gathers underlying details. ? Members give realistic time-frames for team goals. ? They do not hesitate to take calculated risk. ? All members communicate assertively
Some other Characteristics are as follows:
? Members are relaxed , comfortable ,& maintain an informal atmosphere. ? Members accept the work willingly & understand their roles & responsibility. ? Members exhibit patience , listen well ,& participate in the given assignments. ? The team is aware of its operation & function. ? People do not hesitate to express feelings & ideas. ? Members perform assigned tasks considering their background strengths & weakness , what they accept willingly & enthusiastically.
Advantages OF TEAMS 1. Wider range of knowledge, expertise, ideas
2. Effective way to make better decisions and consensus regarding the decisions 3. Improves communication skills 4. Faster completion of projects
Disadvantages OF TEAMS 1. Domination by few members
2. social loafing 3. Misunderstanding/ Group think 4. Problem in Rewards and recognition
Types Of Team
? Org. generally use 4 types of teams, which differ according to the complexity of their task an the fluidity of their membership: ? Process Teams ? Self-Managed Teams ? Cross-Departmental or Cross – functional teams. ? Quality improvement teams or quality circles. ? Virtual Teams.
Role of Team Members
? ? ? ? ? ? ? ? ? Creator – innovators. Explorer – promoters. Assessor –Developers. Thruster – Organizers. Concluder – Producers. Controller – Inspectors. Upholder – maintainers. Reporter –advisers. The linkers overlap the others.
Making Teams Effective
? Turning individuals into team players. ? Shaping Team Behavior- Role of selection , Training , Rewards. ? Maintaining a mature Team. ? Managing Dysfunctional Teams. Weak or autocratic leadership Culture of Blame Indistinct Roles Lack of Transfer of Skills Experts jealously guard their positions Size of the team.
Team Outcomes
TEAMS demonstrate enhanced Commonality of Goal Team Group
:
– Coordinated interaction – Personal responsibility for – group outcomes – Individual identification – with group
Individuals
Degree of Interdependence and Collaboration
Team Competencies
Knowledge
• Knowledge of team mission, objectives, norms • Task sequencing • Team role • Interaction patterns • Understanding team work skills • Teammate characteristics
Skills
• Adaptability and •
Attitudes
• Team orientation • Shared vision • Team cohesion • Mutual trust • Importance of
• • •
flexibility Mutual performance monitoring and feedback, selfcorrection Coordination and task integration Communication Decision making and problem solving
teamwork
How to Manage Your Employees & Build a Strong Team
? Following 5 steps you will be on the right path to building a strong team. ? You will get the most out of your staff & also develop a strong spirited department. ? Step : 1 Create – Develop a strong team with solid expectations. ? Step : 2 Motivate – Professionally & with respect. ? Step : 3 Recognize – Praise Great Work. ? Step : 4 Evaluate – Appraise employee performance. ? Step : 5 Compensate – Reward a job well done & build a Team.
How Do You Create A Strong Team?
? Make sure the team is set & ready to go by structuring the department to its optimum. ? Set clear expectations : They all need to be in the same page & understand the goals. ? Make sure …. You can do ,what you expect them to do start of with a fresh approach. ? Create a new team atmosphere. ? Get rid of old thinking & bad habits. ? Make old staff see the new light. ? A positive attitude – can rescue a dying department almost overnight. ? Create a Mission Statement – Tat truly has meaning, not just a poster on the wall.
? Walk around your department – Take time to sit down with your employees in their environment. Have a small impromptu meetings. ? During Walk around the department -- Have a notepad & pen with you to take notes and be sure to follow ASAP. ? Hold Team Meetings – Discuss the status ,Training needs , Suggetions,Compliments ,New projects & important events. ? Always Communicate with ur team – Open Communication is key & vital.
Inspire Teamwork
? By always keeping them in the loop.Make sure everyone is fully trained & has what they need to do the job efficiently. ? Teach them to work as a team. There must be support amongst the team members with respect to one another. ? Show How the Goals of the Team – Tie into the org. goals and co. success depends on their performance. ? They should act & feel like they are the ambassadors for the co. ? Make their opinions count : Always Follow Up. Sometime let the team decide. Get the Quiet people to speak up.
How do you motivate the Team?
Its Starts with you – Be positive , Honest , Encouraging & Direct. Motivate Professionally – Have a respect for your staff & don’t patronize with silly gimmicks. Share your mission ,vision with confidence it will be contagious. Approach For Motivating a Team – One for all & all for one. Approach for motivating an individual – One on One. They Should see you in : A LEADER Who encourages others. A MANAGER who is motivated. A PERSON with a great attitude.
How DoYou Manage the Many Different Personalities?
Be a solid Manager & Leader :? Give Clear Instructions. ? Know What makes them Tick. ? Try to adopt to their personality. ? Understand all of the personality Traits. ? Show your appreciation. ? Help them to grow. ? Build their confidence. ? Show your truly care. ? Focus on their Strength. ? And try to work around their Weakness.
How Do You Recognize & Praise Great work?
? Thank Them & Admire their Skills. ? Don’t Hesitate to praise when praise is truly due. ? Send a Complimentary E-Mail ,CC to your boss. ? Share the Team Success with upper management. ? Have upper Management Thank the team.
How Do You Evaluate & Reward Employee Performance?
Give Constructive feedback. Evaluate the known goals, Values & Expectations. Appraise the core objective & corporate values. Focus on the significance of each success & Failure. Make sure the employee Evaluation. Knowing what is expected in future & lets face it, its mostly about the money. ? So try to pay them what they are worth. ? You can also award by : Promotion. Bonus for hitting the goals. Give cash awards. Paid time off Award banquet. Small but meaningful gifts. Don’t make rewarding predictable & don’t reward if the goal was not achieved. ? ? ? ? ? Reward are its truly due . Building a strong team is possible with the exceptional management skills you will possess.
doc_325523697.ppt
notes for mba
Team Management
Definition Of Team
? A group of people with a full set of complementary skills required to complete a task, job, or project.
? A Team is a combination of 2 or more persons who interact interdependently with complimentary skills to achieve common goals.
What is a Team?
The Diagram below represents a group of individuals at work :
? Everyone is heading in a different direction ,to achieve their individual objectives,& there is only a weak border to put them together as a group. ? In Comparison, at does a successful team looks like?
? In this team everyone is contributing to move forward in a clear direction. ? Everyone works within the borders. ? Everyone works to achieve common, shared goals. ? They also work together ,collaborating and cooperating, to enable them to make progress. ? A team combines the energy, motivation, experiences and expertise of individuals for a shared purpose so tat the team achieves more than the sum of the talents of its individuals members.
What is Group?
• “A group can be defined as a small group of people with complementary skills and abilities who are committed to a leader’s goal and approach and are willing to be held accountable by the leader” • A group is just a collection of people with something in common, such as being in the same place or having a shared interest.
Dimension Understanding Ownership
Creativity & Contribution
Group
Members may think they are grouped for administrative purposes
Team
Members recognize their interdependence & understand both personal & Team goals.
Members focus on themselves .They are less involved.
Members feel a sense of ownership. They are committed to value based common goals. They derive pride from the job. Members apply talents and creativity & decide on / identify tasks.
Members need instructions about what to do. What would be the best approach.
Trust
Common understanding
Personal Development
Members cannot understand the motives of Members work in climate of trust. Express colleagues. They generally cannot trust ideas, opinions, disagreements & feelings others. Members speak cautiously. They do not try Members practice open & honest to understand others viewpoint. communication. Members receive good training. They can Members continually develop skills. They apply oly limited knowledge in the work perceive they have the support of the team. area.
Dimension
Participative decision making
Clear Leadership
Group
Members participation in decision making is unlikely. Win- lose situation are common.
Team
Members participate in decisions affecting the team performance. Positive win-win results are the goal at all times.
Members Tend to work in a unstructured Members work in a structured environment. Leaders cannot exercise environment. Leader sets agreed high proper control. standards of performance.
Conflict Resolution Commitment
Members do not know how to resolve Members realize conflict is a normal conflict supervisors / leaders intervene. aspect of human interaction. They view conflicts as an opportunity for new ideas & creativity.
Members are not so committed towards Members are committed to & strive for excellence. Member turnover is high. excellence. They work in a harmonious environment.
Dimensions Of Team
A basic team comprises a manager and those who directly reports to hi. Teams can also be adhoc groups such as task forces or committees which come together for a specific purpose and a limited time. A recent phenomenon is the cross – cultural team, which brings together experts from a variety of disciplines & departments to develop new products, systems, or other results. We may also distinguish teams by three dimensions: Purpose – Product development ,quality,marketing,systems etc. Duration – Permanent or adhoc. Membership – Functional or Cross- Functional.
Characteristics Of Team
? The Characteristics of a well functioning & effective groups are manifold.. ? The Team Members share openly & authentically their feelings,opinions,thought,& perceptions about problems & conditions,& work for consensus on decisions. ? Trust,Support & involvement are genuine concerns of each team members. ? Each member encourages the development of other team members. ? Each member focuses on the ultimate goals of the project & gathers underlying details. ? Members give realistic time-frames for team goals. ? They do not hesitate to take calculated risk. ? All members communicate assertively
Some other Characteristics are as follows:
? Members are relaxed , comfortable ,& maintain an informal atmosphere. ? Members accept the work willingly & understand their roles & responsibility. ? Members exhibit patience , listen well ,& participate in the given assignments. ? The team is aware of its operation & function. ? People do not hesitate to express feelings & ideas. ? Members perform assigned tasks considering their background strengths & weakness , what they accept willingly & enthusiastically.
Advantages OF TEAMS 1. Wider range of knowledge, expertise, ideas
2. Effective way to make better decisions and consensus regarding the decisions 3. Improves communication skills 4. Faster completion of projects
Disadvantages OF TEAMS 1. Domination by few members
2. social loafing 3. Misunderstanding/ Group think 4. Problem in Rewards and recognition
Types Of Team
? Org. generally use 4 types of teams, which differ according to the complexity of their task an the fluidity of their membership: ? Process Teams ? Self-Managed Teams ? Cross-Departmental or Cross – functional teams. ? Quality improvement teams or quality circles. ? Virtual Teams.
Role of Team Members
? ? ? ? ? ? ? ? ? Creator – innovators. Explorer – promoters. Assessor –Developers. Thruster – Organizers. Concluder – Producers. Controller – Inspectors. Upholder – maintainers. Reporter –advisers. The linkers overlap the others.
Making Teams Effective
? Turning individuals into team players. ? Shaping Team Behavior- Role of selection , Training , Rewards. ? Maintaining a mature Team. ? Managing Dysfunctional Teams. Weak or autocratic leadership Culture of Blame Indistinct Roles Lack of Transfer of Skills Experts jealously guard their positions Size of the team.
Team Outcomes
TEAMS demonstrate enhanced Commonality of Goal Team Group
:
– Coordinated interaction – Personal responsibility for – group outcomes – Individual identification – with group
Individuals
Degree of Interdependence and Collaboration
Team Competencies
Knowledge
• Knowledge of team mission, objectives, norms • Task sequencing • Team role • Interaction patterns • Understanding team work skills • Teammate characteristics
Skills
• Adaptability and •
Attitudes
• Team orientation • Shared vision • Team cohesion • Mutual trust • Importance of
• • •
flexibility Mutual performance monitoring and feedback, selfcorrection Coordination and task integration Communication Decision making and problem solving
teamwork
How to Manage Your Employees & Build a Strong Team
? Following 5 steps you will be on the right path to building a strong team. ? You will get the most out of your staff & also develop a strong spirited department. ? Step : 1 Create – Develop a strong team with solid expectations. ? Step : 2 Motivate – Professionally & with respect. ? Step : 3 Recognize – Praise Great Work. ? Step : 4 Evaluate – Appraise employee performance. ? Step : 5 Compensate – Reward a job well done & build a Team.
How Do You Create A Strong Team?
? Make sure the team is set & ready to go by structuring the department to its optimum. ? Set clear expectations : They all need to be in the same page & understand the goals. ? Make sure …. You can do ,what you expect them to do start of with a fresh approach. ? Create a new team atmosphere. ? Get rid of old thinking & bad habits. ? Make old staff see the new light. ? A positive attitude – can rescue a dying department almost overnight. ? Create a Mission Statement – Tat truly has meaning, not just a poster on the wall.
? Walk around your department – Take time to sit down with your employees in their environment. Have a small impromptu meetings. ? During Walk around the department -- Have a notepad & pen with you to take notes and be sure to follow ASAP. ? Hold Team Meetings – Discuss the status ,Training needs , Suggetions,Compliments ,New projects & important events. ? Always Communicate with ur team – Open Communication is key & vital.
Inspire Teamwork
? By always keeping them in the loop.Make sure everyone is fully trained & has what they need to do the job efficiently. ? Teach them to work as a team. There must be support amongst the team members with respect to one another. ? Show How the Goals of the Team – Tie into the org. goals and co. success depends on their performance. ? They should act & feel like they are the ambassadors for the co. ? Make their opinions count : Always Follow Up. Sometime let the team decide. Get the Quiet people to speak up.
How do you motivate the Team?
Its Starts with you – Be positive , Honest , Encouraging & Direct. Motivate Professionally – Have a respect for your staff & don’t patronize with silly gimmicks. Share your mission ,vision with confidence it will be contagious. Approach For Motivating a Team – One for all & all for one. Approach for motivating an individual – One on One. They Should see you in : A LEADER Who encourages others. A MANAGER who is motivated. A PERSON with a great attitude.
How DoYou Manage the Many Different Personalities?
Be a solid Manager & Leader :? Give Clear Instructions. ? Know What makes them Tick. ? Try to adopt to their personality. ? Understand all of the personality Traits. ? Show your appreciation. ? Help them to grow. ? Build their confidence. ? Show your truly care. ? Focus on their Strength. ? And try to work around their Weakness.
How Do You Recognize & Praise Great work?
? Thank Them & Admire their Skills. ? Don’t Hesitate to praise when praise is truly due. ? Send a Complimentary E-Mail ,CC to your boss. ? Share the Team Success with upper management. ? Have upper Management Thank the team.
How Do You Evaluate & Reward Employee Performance?
Give Constructive feedback. Evaluate the known goals, Values & Expectations. Appraise the core objective & corporate values. Focus on the significance of each success & Failure. Make sure the employee Evaluation. Knowing what is expected in future & lets face it, its mostly about the money. ? So try to pay them what they are worth. ? You can also award by : Promotion. Bonus for hitting the goals. Give cash awards. Paid time off Award banquet. Small but meaningful gifts. Don’t make rewarding predictable & don’t reward if the goal was not achieved. ? ? ? ? ? Reward are its truly due . Building a strong team is possible with the exceptional management skills you will possess.
doc_325523697.ppt